Forward Deployed Engineer

At Dexory, we believe that real-time data will revolutionise the logistics industry. We are building the ultimate data insights

platform that provides companies with unprecedented access to their operations through autonomous data capture and digital twins.

As a Forward Deployed Engineer at Dexory, you will sit inside the engineering organisation as an intelligent interface layer

between our various engineering teams. Dexory operates with a global fleet of autonomous robots, supported by a 24/7 first-line

support team. The Forward Deployed Engineer sits above that layer, taking ownership of complex, ambiguous issues and driving them

to resolution or to the right team. You will be one of Dexory’s first Forward Deployed Engineers, representing Dexory at the

highest level in customer environments and helping to define how this function operates as we scale.

This is a technically demanding role for someone who is as comfortable spotting patterns across weeks of telemetry data as they

are at supporting a new customer deployment on the ground. You will query data across logs, databases, and observability tooling,

interpret point cloud scan data, and navigate Grafana, AWS, and a range of robotics-specific tooling to investigate issues and

understand their root cause. Crucially, you will also use what you learn to improve things — identifying recurring failure modes,

feeding structured insights back into the engineering teams, and raising the platform’s reliability across our global fleet. You

will also support new customer deployments end-to-end, bridging WMS and network integration questions with robot operational and

perception configuration requirements.

The right person is defined by their investigative instinct and technical curiosity, not their robotics or logistics background.

Domain knowledge is built on the job through close collaboration with the engineering teams.

• Cross-functional Triage & Investigation: Receive escalated issues from the first-line support team and investigate

independently before routing to the relevant engineering teams. Query telemetry data, robot logs, AWS infrastructure, internal

tooling and databases — including scan and point cloud data where relevant — to narrow the blast radius of a problem and form a

view on root cause before pulling in specialist teams.

• Observability & Monitoring: Navigate Grafana dashboards and internal tooling to monitor fleet and site health. Build or extend

dashboards and alerting that improve visibility into system performance across deployed sites. Use telemetry data proactively

to identify issues before they surface as customer complaints.

• New Customer Deployment Support: Work within customer systems to provide white glove deployment support for the Dexory platform

end-to-end, covering WMS and ERP integration queries, network and connectivity requirements, robot operational setup, and

perception feature configuration. Act as the cross-functional point of contact who can answer or route questions across the

full Dexory system.

• Intelligent Escalation & Routing: Own the escalation path from first-line support through to the right engineering team. Ensure

that when specialist engineers are brought in, they receive a well-structured summary of what has already been investigated,

what has been ruled out, and the most likely failure domain.

• Customer Communication: Act as a trusted technical advisor to strategic customers throughout deployment and into long-term

steady-state operation. Build strong, lasting relationships with customer engineering and operations stakeholders, proactively

identifying new opportunities to drive value throughout the lifecycle of an engagement. Run technical workshops and training

sessions that drive lasting adoption. Produce clear, professional documentation covering deployment architectures, integration

designs, and operational runbooks.

• Product & Engineering Feedback: Identify recurring failure patterns across sites and translate them into structured product and

engineering feedback. Contribute to internal knowledge bases and runbooks that reduce investigation time for future issues.

• Tooling & Automation: Write scripts and tooling that automate repetitive investigation or deployment tasks. Contribute to

reusable frameworks that improve the efficiency and consistency of the FDE function as the team grows.

• 4–5+ years of professional solutions engineering or technical operations experience, with a demonstrated ability to advise

customer setups and investigate and diagnose complex, multi-system problems independently.

• Strong data querying skills: comfortable writing SQL, navigating time-series telemetry data, and pulling structured insight

from large, noisy datasets.

• Hands-on experience with observability tooling such as Grafana, including building dashboards and using metrics data to

diagnose production issues.

• Comfortable working in Linux environments: SSH, bash scripting, log analysis, and networking fundamentals.
• Experience with cloud infrastructure (AWS or equivalent), containerised deployments with Docker and Kubernetes, and modern data

pipeline tooling.

• Proficiency in Python or an equivalent scripting language for investigation tooling, automation, and data analysis.
• Hands-on experience with AI-assisted development tooling (Anthropic, Google Gemini, OpenAI, or similar).
• Strong cross-functional communication skills: able to summarise a complex technical investigation clearly for both engineering

teams and customer stakeholders.

• High agency with an ability to navigate ambiguity. Comfortable forming and defending an independent view in complex,

multi-system situations and driving issues to resolution without close direction.

• Willingness and ability to travel internationally to customer sites across Dexory’s global deployment footprint.

• Familiarity with robotics systems, ROS2, or point cloud / LiDAR data, or genuine curiosity and aptitude to learn quickly on the

job.

• Experience with robotics visualisation tooling.
• WMS or ERP integration experience (SAP, Manhattan, Oracle WMS, or similar).
• Exposure to real-time messaging protocols such as Zenoh, MQTT, or gRPC.
• Consulting or structured delivery experience, with familiarity with the discipline of client accountability and project-based

delivery.

• Performance: High standards, outstanding results,
• Impact: Big challenges, bigger results
• Commitment: All in, every time
• One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting

world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the

future of logistics solutions through our products, our culture and our shared vision.

• Private healthcare via Bupa with 24/7 medical helpline
• Life insurance
• Income protection
• Pension: 4+% employee with option to opt into salary exchange, 5% employer
• Employee Assistance Programme - mental wellbeing, financial and legal advice/support
• 25 holidays per year
• Full meals onsite in Wallingford
• Fun team events on and offsite, snacks of all kinds in the office

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and

harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected

veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of

employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,

compensation and training