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Location: Basingstoke, Hampshire. This is an in-office role, and as such, will require you to live within a reasonable commute. Contract: Casual hourly contract Working Hours: Shifts typically 10 - 12 hours Hourly Rate: £13.00 - £18.20 Per Hour (exact rate will vary depending on role) Start Date: July/August 2026 WHY HAWK-EYE & WHY THIS ROLE?: We are looking for candidates to play a key part in delivering Goal Line Technology (GLT) at our centre in Basingstoke; however, there is scope for successful candidates to be offered further opportunities in delivering Electronic Performance and Tracking Systems (EPTS) and Semi-Automatic Offside (SAO) in elite football competitions. Having successfully deployed this system across UEFA competitions, we are now expanding our remote operations to include the Premier League and Championship. Based in the Remote Operations Centre (ROC) at Hawk-Eye’s Head Office in Basingstoke, you'll play a crucial role in operating cutting-edge technology, liaising with Hawk-Eye colleagues on the ground across the UK, and a range of external stakeholders, contributing to the excitement of live sports events. While this is a casual contract, we are seeking candidates with full availability across the week. This role is designed for those looking to commit to significant hours, particularly during peak periods of the football calendar. WHAT DOES A TYPICAL DAY LOOK LIKE? For a typical 3pm kick off you can expect our call time to be 5 to 6 hours prior to the start of the match. Throughout the day you will be faced with several hard deadlines in which you will have to meet in order for the service to run effectively and efficiently. Initially, you will spend the first part of your day testing communications, calibrating, and optimising the technology. This ensures GLT is fully operational two hours prior to kick-off, allowing match officials to test its integrity. Warm up is our final opportunity to ensure the system is fully functional before we enter the live match. During the live match you will be monitoring the data, fine tuning the calibration and constantly preparing to produce a virtual replay for broadcasters should a goal line incident occur and activate our GLT system. To summarise, these would be the key components of the role: * Operation of the GLT system from the ROC during matches; * Match Day calibration of the GLT system * Monitoring of GLT live data * Delivering graphics and virtual replays for GLT and which will be shared with the TV audience worldwide * Collaborating with supervisors and on-site staff to ensure the system is operated to the highest standard * Investigating/troubleshooting software issues as technical support for the on-site team ESSENTIAL SKILLS, ATTRIBUTES, AND REQUIREMENTS: * A technical grounding * Strong problem-solving skills * A willingness to learn * Excellent communication skills, punctuality and ability to follow instructions and work towards a shared goal * Ability to work flexibly, including weekday evenings and weekends for matches in line with match schedules * Live within a commutable distance of the Remote Operating Centre, Basingstoke (RG22) Desirable Attributes: * Experience, background or qualification in a technical-related course such as computing, computer science, engineering, mathematics, science or technology. * Understanding of PC networks and data collection * Camera optimisation At Hawk-Eye Innovations, we appreciate and value the importance of potential and growth. If you believe that you excel in certain areas and possess the passion and desire to develop further, we encourage you to apply. AVAILABILITY AND TRAINING: Please Note: While this is a casual contract, matches take place strictly according to the football calendar. The journey will begin with training and testing during global sporting events from July and into August. It is crucial that you are able to provide a good level of availability to regularly contribute and participate in these exposure and training opportunities over the initial training period. The ultimate goal is that by the opening weekend of the Premier League in August we will have a pool of operators who are ready to deliver GLT across multiple competitions. This role will have an initial focus on UEFA Football events while you train and gain experience in operating our system, with successful candidates then being given further exposure during our EPL and EFL operations. A typical shift would start 6 hours before the designated kick-off time to set up and test technology. The end of the shift is dependent on service, but typically would be 1 or 2 hours after the match has finished. WHAT DIFFICULTIES MIGHT I FACE? Up to this point, while there may be many things that you find intriguing about this role, the difficulties you may face should not be ignored. * Working Hours: Due to the nature of the sports industry, there is often work on weekends and midweek evenings, and we are expected to fulfil our roles until the final whistle and takedown is complete. * High-Pressure Situations: Working in a live broadcast environment on a production that is distributed to millions worldwide will bring high levels of pressure. We will do our best to train and equip you to the best possible level to help with these, however it is important to consider how you naturally navigate high-pressure environments, and whether this fast-paced role is the right fit for you. TEAM CULTURE At Hawk-Eye, we pride ourselves on a collaborative, high-performance culture where trust, passion, and innovation thrive. We believe in fostering an environment where every team member is empowered to push boundaries and contribute to the future of sports technology. Our work is guided by three core values: * We are Brave: We challenge the status quo, embrace big ideas, and constantly seek new ways to innovate in the sports entertainment industry. We aren't afraid to take risks in pursuit of excellence. * We are Owners: We take personal accountability for our work, our decisions, and our collective success. We celebrate our wins together and treat every challenge as an opportunity to learn, grow, and improve. * We are Inclusive: We believe our diversity makes us stronger. We cultivate a welcoming environment where unique perspectives are valued, all while being united by our shared love for sports and technology.
The role… At Soho House, a Barback is responsible for assisting the bartenders in providing quality service to all guests who come to Soho House. As a Barback, you will create efficiency behind the bar by ensuring all items are stocked and easily accessible for quick access and delivery to guest. A Barback, is responsible for cleaning the bar, preparing garnishes, ensuring the bar is well stocked with napkins, ice, straws, glassware, garnishes, and all other necessities, and taking on other duties to support Bartenders and ensure that the bar operates smoothly. A successful Barback, is knowledgeable about menu items, attentive and focused on providing the best possible service in a fast-paced environment. A Soho House Barback is an integral part of what keeps our bars running smoothly and if you have great intuition and a passion for all thing’s beverage, this could be the position for you! Main Duties * Upkeep of bar and support of the bar staff to ensure all guests receive a positive and memorable experience * Assist bartenders and management team in maintaining the bars presentation and approachability for guests * Stock bar(s) with alcoholic beverages including spirts, liquor, wine, beer, garnishes, and drink mixes * Stock bar(s) with non-alcoholic beverages including soda, juices, and carbon dioxide at bars * Stock liquor room with all supplies including liquor, beer, wine, dry goods, soda, etc * Maintain cleanliness of liquor rooms, beer coolers, and bars including sweeping, mopping, trash removal, etc * Ensure all member, guest and private events/functions are set up for anticipated volume and forecasted business levels; including stocking alcoholic and non-alcoholic beverages and paper products * Replenish paper goods (i.e., cups, napkins, etc.) at bars * Help with inventory and advise on areas that require replenishment through purchase orders * Performs other duties as assigned by supervisor/manager Required Skills/Qualifications * 1+ year working in F&B operation or eager to learn and passionate to deliver results * Ability to understand and follow written and verbal instructions * Detail oriented and thrive in fast-paced environment * Basic verbal communication skills. * Ability to multitask and work and works well under pressure Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry or lift at least 40 pounds. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $18.47—$18.47 USD
The role… At Soho House, the Bartender is responsible for preparing alcoholic and nonalcoholic beverages, serving food and providing excellent service accompanied by memorable experiences to all guests and members who visit a Soho House & Co. property. As a Bartender you are an extension of the brand, management team and global food and drink program. As a result, you will be responsible for professional behavior, charismatic and positive energy to create a fun environment that drives conversation and sales. A successful Bartender will greet customers, learn and remember their preferences, answer questions, recommend menu items, and prepare and serve beverages. You will also upsell items, create recipes, utilize proper equipment and ingredients, and handle basic cleaning duties. To succeed as a Soho House Bartender, you should have a neat appearance and an engaging, friendly personality. You should be efficient, observant, knowledgeable, and personable with a thirst for all things craft cocktails! Main Duties * Follow steps of service and company guidelines for preparing cocktails, juices, coffee and drinks used at the bar * Maintain a clean and organized section as well as collaborate with other bartenders to; wash glassware and utensils after each use, Clean up after customers and clean work area * Educate guests and members about beverage options learned through House Tonic trainings * Discuss and describe daily specials, seasonally influenced menu items and food pairing options to promote additional sales through creating optimal experience for dining * Collect payment on all sold items and operate a cash register * Check identification of customers to make sure they meet age requirements for purchase of alcohol and tobacco products as well as determine when a customer has had too much alcohol * Arrange bottles and glasses to make attractive displays that promote specific beverage options and can increase overall sales and member / guest experience * Serve customers in a friendly and helpful manner * Monitor and maintain an inventory of supplies and delegate replenishment of items to Barbacks * Mix ingredients according to drink recipes to maintain a globally unified beverage program and consistent experience * Performs other duties as assigned by supervisor/manager Required Skills/Qualifications * 2+ years’ experience working in high-volume F&B operation * Craft cocktail experience and working with seasonally influenced perishable items * Experience making coffee drinks a plus * Ability to multitask and deliver drink requests in a timely and efficient manner while maintaining consistency * Strong communication and people skills * Flexible schedule and reliable * Tips certified * Micros a plus Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry or lift at least 40 pounds. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $18.47—$18.47 USD
The Role… At Soho House the Gym Reception is responsible for a variety of front desk tasks, such as welcoming, signing in and directing members and guests as well as taking phone calls, answering questions, handling correspondence, and keeping the reception area clean and well-organized. A Gym Reception team member is friendly personable, familiar with gym equipment, communicating efficiently and has good computer skills. A successful Gym Reception may also be responsible for training other members of the Gym Reception team and sharing knowledge on all aspects of House Gym and fostering a “home away from home” feeling as well as scheduling personal training sessions, communicates with members and trainers, and creating a top-notch first impression by providing a warm welcome, tidy appearance and pleasant manner always. Main Duties * Welcome every member by name and guest to House Gym, check them in and direct to personal training session, free weights, Technogym equipment, changing rooms or answer any requests as they arise with top-notch customer service * Assist management with House Gym promotion, scheduling and following up on personal training sessions, maintain/update appointment calendars as well as assist with answering high-volume phone lines and direct appropriately for general inquiries, and deliveries, messages for members and from employees, among other inquiries * Well-versed on best practices when answering standard Q&A regarding training options, hours of operation and amenity availability/pricing * Record, document and follow up on all queries, complaints, lost property, and repairs and ensuring the information is delegated to, and resolved by, the relevant department * Assist members and guests with Technogym equipment as well as clean, sanitary and maintain a safe work environment, reception area and desk * In real-time ensure any member and guest related concerns are addressed and action items have been set and a manager is notified * Relationship builder and collaborative with communication and reporting red flags as well as positive feedback to management to assess and implement actionable items * Adhere to health and safety policy (I.e., IIPP, worker’s comp procedures, and allergy procedures) is always followed as monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable * Influence a fun and positive atmosphere by being approachable and professional * Performs other duties as assigned by supervisor/manager. Required Skills/Qualifications * Minimum of 3+ years’ experience in a similar role. * Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities. * Problem solving skills and bring conflict resolution to any anticipated or current matter * Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment * Strong communication skills and ability to understand and follow written and verbal instructions * Flexible schedule and ability to work nights, weekends, and holiday’s (as needed) Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to make periodical fast paced movements are required to go from one part of the property to others. * Must be able to move, pull, push, carry or lift at least 30 pounds. * Must be able to occasionally kneel, bend, crouch and climb is required. * Must be able to perform physical activities such as lifting, cleaning, and stooping. * Must be able to stand, walk, lift, and bend for long periods of time. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $23—$23 USD
The role… At Soho House a Sous Chef is motivated to positively influence the kitchen team to follow the direction of Executive Chef and Executive Sous Chef in planning, organizing and managing the Kitchen Department according to company policies and state standards. As the Sous Chef, your duties will include recruiting and training new employees, adhering to allergy procedure and food preferences as well as working with the Executive Chef on developing new menu options. A successful Sous Chef is a strong communicator, organized and showcases in-depth knowledge of various cuisines, stations on the line, cooking styles, ingredients, equipment and processes. We hope that you’re a operationally creative professional with strong leadership and management experience looking to share their passion for food by delivering an experience through the dishes they create. Main Duties * Lead by example and alongside the Executive Chef to deliver effective and efficient dining experiences by overseeing the back of house (BOH) operation, staffing, food production, accommodating special request, dietary restrictions and following allergy procedure * Maintain Health and Safety standards set by Soho House, local and regional government * Establish professional relationships with the team and provide educational opportunities to teach and develop skills and on other areas of the business * Support “Cook House” education and training demos, trips and on the job staff development to ensure safe work habits and proper process as well as procedure if encountered with a dangerous or unsafe situation * Influence process to run an effective and efficient kitchen while maintaining the highest food quality and controls for all dishes served * Manage staff schedules, payroll, kitchen set up / break down, production, prep is completed and staff wear proper uniform as well as disciplinary procedures are followed when applicable * Instill teamwork and synergy exists between the front and back of house staff through proper communication and delegate tasks and staff tasks to ensure smooth service and kitchen operations * Instill teamwork and synergy exists between the front and back of house staff through proper communication and delegate tasks and staff tasks to ensure smooth service and kitchen operations Required Skills/Qualifications: * Minimum of 3-4+ years’ experience working in a similar volume-based business that represents global culture and consistent, approachable and elevated dishes * Culinary trained and professional who is passionate and curious to develop and grow as a Chef * Experienced managing P&L’s, labor, purchasing, vendors and quality control while providing results in revenue * Must possess consistent and stabile work experience & encompass the desire to operationally support the business as an individual contributor and leader * Must encompass Food Serve Safe certification and have experienced with local sanitation regulations * Well-versed and timely email etiquette as well as written and verbal communication * Experienced in training and leading team as well as production of large quantity food; preparation and excellent knowledge of quality food operations * High school diploma or equivalent trade school certification Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry, or lift at least 40 pounds. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $70,000—$75,000 USD
This posting is for hourly paid logistics employees to apply through. About Us We are Ocado Group, and we're bringing world-class automation to online grocery. Our Ocado Smart Platform (OSP) combines cutting-edge robotics, AI, and IoT within our advanced CFCs (Customer Fulfilment Centres). We've mastered the single pick, transforming online delivery for our global partners. Join us and be part of a team pushing the boundaries of retail technology. About the Role As an Engineering Maintenance Technician, you will play an imperative part in supporting the pre-planned and reactive maintenance within our state-of-the-art automated fulfilment centre in Erith. What you will be doing * carry out maintenance on production equipment in an accurate, timely and safe manner. * Diagnose equipment breakdowns, resolving issues and action repairs where possible. * Update engineering records, including all work carried out, as well as supporting the identification of root cause of failures. Confirmation of spares and consumables will be part of your role along * Ensuring the Computerised Maintenance Management System is updated with accurate data to meet Engineering KPIs. * Collaborate with the Engineering team to analyse engineering failures and find solutions to improve Mechanical Handling Equipment (MHE) performance. You will work on a days based shift pattern to support our operation and should be comfortable working at height About you * A formal engineering related qualification would be advantageous * You will have a basic technical understanding relating to automation hardware and software would be beneficial. * Demonstrable analytical skills with sound problem solving ability * Good communication and interpersonal skills, along with good organisation skills and ability to prioritise are essential * Working knowledge of PLCs, SCADA, conveyors would be advantageous What we offer you Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. * Wellbeing support through dedicated apps and an Employee Assistance Programme * 264 hours annual leave, rising after 5 years service (plus optional holiday purchase) * Pension scheme (various options available including employer contribution matching up to 7%) * Generous Private Medical Insurance (within the first month of joining!) * Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary) * 22 weeks paid maternity/primary parent leave and 6 weeks paid paternity leave (once relevant service requirements complete) * Train Ticket loan (interest-free) * Cycle to Work Scheme * Opportunity to participate in Sharesave and Buy as You Earn share schemes * 15% discount on Ocado.com and free delivery for all employees (within the first month of joining! #LI-ONSITE #LI-MG1 OCDIND1
This posting is for hourly paid logistics employees to apply through. About Us We are Ocado Group, and we're bringing world-class automation to online grocery. Our Ocado Smart Platform (OSP) combines cutting-edge robotics, AI, and IoT within our advanced CFCs (Customer Fulfilment Centres). We've mastered the single pick, transforming online delivery for our global partners. Join us and be part of a team pushing the boundaries of retail technology. About the Role We are currently looking for a Bot Workshop Trainee Technician to join our team at Ocado’s CFC in Erith. The Bot Workshop team are responsible for the diagnosis and repair of Ocado robot sub-assemblies and Printed Circuit Boards (PCBs), as well carrying out Root Cause Analysis to help deliver continuous improvement to Ocado’s robot infrastructure. This role will be focussed on the testing and repair of the Robot sub-assemblies and PCBs on a daily basis, and ensuring quality, fully operational spares are available for use to support the operation. What you will be doing * Test and repair mechanical and electrical sub-assemblies, including printed circuit boards, ensuring accuracy, safety, and adherence to procedures. * Collaborate with the Engineering Stores team to maintain a steady supply of sub-assemblies. * Update work records, task details, and parts usage. * Participate in training for internal processes, testing, and repairs. * Work with internal departments to improve processes and enhance equipment reliability and performance. * Analyze data to enhance equipment performance and provide reports as needed. About you * A technical ability and understanding relating to automation hardware and equipment with experience in dismantling, diagnosing, repair and quality testing of your own and others’ work is desirable but not essential * Demonstrable analytical skills with sound problem solving ability * Good communication and interpersonal skills, able to impart knowledge effectively to others * Good organisation skills, able to prioritise What we offer We believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here’s a snapshot of what you can expect: * Time to recharge: 264 hours annual leave (rising after 5 years), plus the option to buy more * Health & wellbeing: Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance. * Family-first policies: 22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave (after qualifying period). * Financial support: Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest-free loans for train tickets. * Commuter perks: Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations. * Exclusive discounts: 15% off at Ocado.com with free delivery (starting in your first month). Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. #LI-ONSITE #LI-MG1 OCDIND1
Role: Parts Person Location: Ivybridge, PL21 9PE Hours: 40 hours per week | between 08:00 - 16:30 Monday to Friday Salary: Up to £34,000 pa DOE Are you organised, customer-focused, and ready to support a busy parts operation? We’re looking for a proactive and detail-oriented Parts Person to join our Aftermarket team! This is a varied role where you’ll assist with ordering and processing parts for engineers, depots, and contracts, while also supporting the Parts Advisor with sales and customer service. You’ll play a key part in keeping our operations running smoothly and efficiently. KEY RESPONSIBILITIES: * Administer stock control for vans, site workshops, and contracts * Process parts orders accurately and in a timely manner * Assist with parts identification and warranty/returns processing * Support the team with customer orders, backorders, and special deliveries * Maintain a clean and organised work area * Respond to customer needs professionally and efficiently * Assist with audits and stock checks * Operate within company guidelines and procedures IDEAL CANDIDATE: * Proven administration and customer service experience * Previous experience in workshop or parts control is desirable * Knowledge of HGV, waste industry, or service centre environments is a bonus * Able to work independently and as part of a team * Strong communication and problem-solving skills * Results-driven with the ability to stay focused under pressure * Proficient in Microsoft Office (Word and Excel) * Flexible and willing to work overtime when required * Comfortable moving between office locations and occasionally entering/exiting vehicles If you’re ready to bring your skills to a team that keeps everything moving, we’d love to hear from you! We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role. At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive. WHY YOU’LL LOVE WORKING HERE: * 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week) * Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service. * Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues. * Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans. * GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions. * Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships. * Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme. * Care Concierge: Get help navigating the care system with access to a team of dedicated care experts. * Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support. * My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products. * Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions. ---------------------------------------------------------------------------------------------------------------------------------- Please don’t delay your application, this role could be filled at any time for the right candidate. Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. If you'd like to learn more about how we handle your information, please check out our Job Applicant Privacy Notice by clicking here.
This posting is for hourly paid logistics employees to apply through. Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. About Us Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery. About the Role As an Engineering Maintenance Technician, you will play an imperative part in supporting the pre-planned and reactive maintenance within our state-of-the-art automated fulfilment centre in Purfleet. What you will be doing * carry out maintenance on production equipment in an accurate, timely and safe manner. * Diagnose equipment breakdowns, resolving issues and action repairs where possible. * Update engineering records, including all work carried out, as well as supporting the identification of root cause of failures. Confirmation of spares and consumables will be part of your role along * Ensuring the Computerised Maintenance Management System is updated with accurate data to meet Engineering KPIs. * Collaborate with the Engineering team to analyse engineering failures and find solutions to improve Mechanical Handling Equipment (MHE) performance. You will work on a days based shift pattern to support our operation and should be comfortable working at height About you * A formal engineering related qualification would be advantageous * You will have a basic technical understanding relating to automation hardware and software would be beneficial. * Demonstrable analytical skills with sound problem solving ability * Good communication and interpersonal skills, along with good organisation skills and ability to prioritise are essential * Working knowledge of PLCs, SCADA, conveyors would be advantageous What we offer you Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. * Wellbeing support through dedicated apps and an Employee Assistance Programme * 264 hours annual leave, rising after 5 years service (plus optional holiday purchase) * Pension scheme (various options available including employer contribution matching up to 7%) * Generous Private Medical Insurance (within the first month of joining!) * Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary) * 22 weeks paid maternity/primary parent leave and 6 weeks paid paternity leave (once relevant service requirements complete) * Train Ticket loan (interest-free) * Cycle to Work Scheme * Opportunity to participate in Sharesave and Buy as You Earn share schemes * 15% discount on Ocado.com and free delivery for all employees (within the first month of joining!
The role… Cecconi's Head Chef is responsible for planning, organizing and leading the Kitchen Department for the public restaurant, according to company, local and regional policies as well as standards. The HeadChef is involved in all facets of the business but is extremely operational and not adverse to being on the line and managing expo and ticket times. In this role, the Head Chef encompasses strong business acumen works well under pressure and in demanding fast-paced environments. In addition to managing large teams, seasonal menus and events. Responsible for preparing and maintaining the kitchen budget in conjunction with the General Manager and Executive Chef, North America as well as assuring the highest standards for health, sanitation and safety standards necessary in food handling and overall cleanliness. A successful Head Chef leads a successful team and owns the overall kitchen budget as well as implements innovative systems to increase revenue streams. Key measurables for this can be determined by analyzing labor, food cost, quality of product, consistency and recipe management / development. Main Duties… * Influential leader and operational Chef with proven experience that delivers effective and efficient Culinary Programs, team management and profit-driving dining experience(s) * Oversee Back of House (BOH) operation (Pastry, Production, Pizza, Pasta and Specialty Cooks) team including but not limited to recruitment, on-boarding, training, payroll and disciplinary procedures. As well as staff performance, conducting appraisals and strategize with leadership to assess staff performance and development while maintaining professional relationships * Adhere to health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable * Delegate tasks to team and complete daily check lists that support anticipated business levels, production, a-la-carte orders, special request, events, dietary restrictions and ensure team follows proper allergy procedure * Responsible for educating and training staff on safe work habits and proper process as well as procedure if encountered with a dangerous or unsafe situation * Create, implement and enforce process to run an effective and efficient kitchen while maintaining the highest-level of standards, food quality, COGS and minimized margins to increase profits without sacrificing taste or member / guest experience * Purchase and produce top-quality food to create seasonal menus, maintain recipes, pictures and specifications are followed as well as update signage and displays for dates, food displays for quality, cleanliness and food safety * Ensure teamwork and synergy exists between the front and back of house staff through proper communication and delegate tasks and staff tasks to ensure smooth service and kitchen operations * Collaborate with Marketing/Events department on menu creation, food preparation, food costs, quality food service and product are delivered. * Shares the overall responsibility of proper storing procedures, food orders, food cost, equipment, sanitation and hygiene to Company and local standards Required Skills/Qualifications: * Minimum of 7+ years’ experience working in a similar volume-based business * Culinary trained and professional who is passionate and curious to develop and grow as a Chef * Experienced managing P&L’s, labor, purchasing, vendors and quality control while providing results in revenue * Must possess consistent and stable work experience & encompass the desire to operationally support the business as an individual contributor and leader * Must encompass Food Serve Safe certification and have experienced with local sanitation regulations * Well-versed and timely email etiquette as well as written and verbal communication * Experienced in training, leading and executive production and a-la-carte dining experiences * High school diploma or equivalent trade school certification Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.
The role… At Soho House the Food & Beverage Director is responsible for maintaining the local properties food and beverage (F&B) operation in conjunction with the General Manager. As the Food & Beverage Director, your primary responsibility is to uphold Soho House service standards and create an approachable yet elevated atmosphere for members, guests and staff within the Club, Roof, Events Space and/or Room Service (if applicable). In this role you will also oversee forecasting, business improvement plans and manage payroll/labor, budgets and revenue. A successful Food & Beverage Director is a proven leader who thrives in fast-paced and demanding work environments. Someone who is not afraid of rolling up their sleeves to get the job done, customer centric, keen eye for detail while also encompassing a strong business acumen and problem solver. Main Duties * Partner with General Manager to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience * Implement and lead staff training to educate on product awareness to Soho House & Co.’s food program and drink initiatives through story-telling, demos, guest speakers, “Cook House & House Tonic” and “Club School.” * Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service * Partake in the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview * Support new hire on-boarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable * Adhere to local and state regulated Health & Safety guidelines as well as Soho house & Co. global standards by liaising with internal and external stake holders to promote a clean and safe work environment * Develop innovative revenue channels that result in profit streams and support achieving/overachieving goals * Partner with membership to gather members’ feedback and develop initiatives that address and highlight concerns Required Skills/Qualifications * Must have 5+ years’ experience in food & beverage operations with a proven track record of leading a professional, efficient, high quality, service-oriented operation in a fast paced and demanding environment * Must have excellent interpersonal/relationship building skills * Must have supervisory, coaching and staff development experience * Must have a strong business aptitude * A four-year Degree in Hospitality and/or Restaurant Management preferred, but not required Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.
SCOPE OF THE ROLE At Soho House, the Health Club Manager leads the successful launch and day-to-day operation of our Health Club, creating an exceptional member experience across fitness, recovery and spa. This is a pre-opening leadership role, responsible for delivering every aspect of the Health Club before opening day and establishing the standards that will define the operation long-term. Working closely with the General manager, Global Director of Health Clubs and the wider project team, you will oversee recruitment, procurement, operational readiness, training, supplier management and the successful opening of the Health Club. Following launch, you will lead the daily operation of the Health Club, including the gym, recovery technologies, spa treatments, wellness programming and changing facilities. You will be responsible for building a high-performing team, delivering exceptional member experiences, always ensuring a safe environment and driving commercial performance. KEY RESPONSIBILITIES Pre-Opening * Lead all Health Club pre-opening activities, ensuring operational readiness for launch. * Recruit, onboard and train the Health Club team, including fitness, spa and recovery colleagues. * Support procurement, equipment installation, treatment room set-up and recovery technology commissioning. * Develop and implement operational standards, SOPs and opening procedures. * Establish supplier relationships and coordinate external contractors during the opening phase. * Work alongside project, design and facilities teams to ensure all spaces are completed to Soho House standards. * Deliver team inductions and opening training programmes. Operations & Member Experience * Lead the day-to-day operation of the gym, spa, recovery technologies and wellness facilities. * Ensure exceptional standards of cleanliness, maintenance and presentation across all Health Club spaces. * Oversee member journeys across fitness, personal training, recovery services, treatments and wellness programming. * Develop a calendar of classes, events and wellness activations to maximise member engagement. * Ensure recovery technologies, including Hyperbaric Oxygen Therapy (HBOT), Red Light Therapy and other wellness equipment, operate safely, effectively and in accordance with company procedures. * Build strong relationships with members, delivering a highly personalised and hospitality-led experience. Leadership * Recruit, coach and develop a high-performing Health Club team. * Lead performance reviews, training, scheduling and succession planning. * Foster a culture of accountability, collaboration and exceptional service. * Ensure staffing levels meet operational and commercial demands. Commercial Performance * Deliver departmental revenue, payroll and profitability targets. * Monitor KPIs including treatments, personal training, classes, retail and recovery services. * Identify opportunities to improve utilisation, member engagement and revenue. * Partner with Membership, Marketing and Events to drive Health Club awareness and participation. Operational Excellence * Manage Health Club budgets, purchasing and stock control. * Maintain equipment through planned preventative maintenance and supplier relationships. * Ensure compliance with all health and safety legislation, operating procedures and licensing requirements. * Produce regular operational and commercial reports for senior leadership. * Maintain the highest standards of risk management across fitness, spa and recovery operations. REQUIRED EXPERIENCE * 5 years' experience managing a premium health club, luxury spa, wellness club or hospitality operation. * Previous pre-opening experience is highly desirable. * Strong operational knowledge across fitness, spa and recovery environments. * Experience managing multidisciplinary teams including fitness professionals, therapists and wellness practitioners. * Demonstrated experience delivering commercial targets and managing departmental budgets. * Excellent leadership and organisational skills. * Experience working with recovery technologies, longevity services or advanced wellness offerings is advantageous. * Spa or Gym qualification * Strong understanding of health and safety legislation and risk management. * Comfortable working in a fast-paced opening environment with changing priorities. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.
About Louma Nestled above the stunning Jurassic Coast in West Dorset, Louma Country Hotel offers guests exclusive access to fine dining, private vineyards, stables, a luxurious spa, and a range of curated activities. With 17 beautifully designed spaces across our Farmhouse, Timber Stables, Stone Barns and Shepherd Huts, we welcome individuals, couples and families seeking unforgettable moments in a truly unique setting. Join our passionate and dedicated team and help shape a world-class country hotel experience. Role Overview As Night Duty Manager at Louma, you will take responsibility for the safe, smooth and professional operation of the estate during evening and overnight hours. Acting as the senior leader on site, you will ensure the highest standards of guest service, security, safety and operational readiness are maintained throughout the night. This role requires a calm, proactive and highly responsible individual who can confidently manage guest requests, oversee site safety, coordinate departments where required and respond effectively to incidents or operational needs. As an ambassador for Louma, you will ensure every guest continues to experience the warmth, care and attention to detail that defines our hospitality. Key Responsibilities * Oversee the safe and smooth operation of the estate during evening and overnight hours, acting as the senior manager on duty. * Maintain oversight of site security including locking procedures, monitoring guest and contractor access and ensuring the estate remains secure. * Conduct overnight operational checks including building inspections, safety checks and readiness for the following day’s operations. * Respond promptly and professionally to guest enquiries, requests and concerns during overnight hours. * Manage late arrivals, early departures and overnight guest assistance where required. * Prepare invoices and process guest payments in accordance with financial procedures. * Maintain accurate reporting and administrative records through the Property Management System, POS and CRM platforms. * Ensure compliance with all financial procedures including cash handling, stock usage and operational resource management. * Support the Head of Food & Beverage with stock control, procurement preparation and operational tasks to support daytime operations. * Provide out-of-hours Food & Beverage service where required, ensuring compliance with food safety standards, allergen procedures and operational SOPs. * Maintain clean, safe and presentable public areas and dining spaces when guests continue to enjoy them later into the evening, ensuring compliance with alcohol licensing regulations. * Ensure guest areas, entrances and estate facilities remain clean, safe and presentable throughout the night. * Support housekeeping preparations where required and assist with room readiness for early arrivals. * Maintain oversight of the Wellness Barn and associated facilities, ensuring safe operation including pool plant monitoring where required. * Support early opening or late closure of wellness facilities when guest demand requires, following all operational SOPs. * Maintain control of access and use of estate facilities to ensure the safety of guests, team members and third parties. * Lead and coordinate emergency procedures including First Aid response, fire procedures and evacuation if required. * Ensure full compliance with Health & Safety policies, SOPs, RAMS and GDPR requirements across all overnight operations. * Provide clear and structured handover communication to the morning management team following night shifts. * Support other departments where required to ensure smooth overnight operations across the estate. What We’re Looking For * Previous experience in hospitality operations, ideally within a hotel or luxury property environment. * A calm and confident approach when managing operational responsibilities and guest interactions overnight. * Strong problem-solving ability and the confidence to make responsible decisions independently. * Excellent communication and interpersonal skills. * Strong organisational skills with attention to detail. * A proactive, reliable and professional approach to work. * Ability to work independently while supporting the wider team. * Availability to work evening and overnight shifts, including up to four night shifts per week. * A full UK driving licence. Training & Requirements Essential training (or willingness to complete): * First Aid * Fire Marshal * COSHH * Manual Handling * Driving Licence * APLH (Personal Licence Holder) * WSET Level 2 * Mews PMS * Salto Systems Benefits * Performance based Bonus scheme * Annual Salary Review * Private Medical Insurance * Private Dental Insurance * Salary Sacrifice Pension Scheme * Life Insurance * Referral Scheme At Louma Country Hotel, our Night Duty Manager plays a vital role in ensuring the estate remains safe, welcoming and impeccably run throughout the night. This position suits a confident hospitality professional who thrives on responsibility and takes pride in delivering exceptional guest care at every hour.
Role: Operations Systems Lead Career Step Level: Step level 3 Location: Blyth, Worksop or Zabrze Work arrangement: Full-time onsite 📣A bit about the role You will be the operational heartbeat of our Operational systems, spanning Supply Chain, Manufacturing and Order Fulfilment, reporting into the Demand Manager and working cross-functionally with every system user across our UK sites (Rudie’s Kitchen and Ace’s Pantry) and our site in Poland (Sam’s Kitchen). This is a key role sitting at the intersection of supply chain, finance, warehouse, fulfilment and production. You will be the Ultimate Owner of site SAP utilisation, tasked with "chasing the numbers" through the system to ensure our digital data perfectly mirrors our physical reality. You’ll balance immediate troubleshooting with long-term strategic projects to optimise our processes as we scale. Your north star is a matching systematic movement for every physical movement in our Operation. 🔎 A bit about you We are looking for a proactive, system-savvy specialist who views SAP as a tool for excellence rather than just a database. You understand that a missed transaction isn’t just a data error, it’s a ripple effect that impacts our P&L and our ability to deliver great service to our customers. You will work on system optimisations, efficiencies and Automations. Butternut is a company that embraces AI for improvements, but always keeps a human loop, meaning you should be excited and passionate about the use of AI, but build processes with a Squad Member owning the quality and accuracy, and with the goal of improving day-to-day efficiency and accuracy A BIT MORE DETAIL In this role, you can expect to… Be the owner of Inventory & Transaction Integrity * Lead the team on the audit of transactions across our warehouse, fulfilment and production operations in both Kitchens, ensuring accurate, systematic transactions occur for all stages of the physical process. * Drive the reporting of systematic compliance at a team, site and group level, engaging with stakeholders of all levels to continue to elevate the importance of this topic. * You will be able to convert compliance into a financial impact to effectively garner awareness and support for the topic. * You will play a key role in Master Data control within our Operations, whether these be SKU information, BOM information or Location information, it will be centrally controlled for effective management. Drive up & maintain high levels of compliance * Through the continuous reporting process, you’ll highlight areas of improvement across the operation where compliance is below target or trending in the wrong direction, and continuously audit improvements * You will work with team leaders & department heads, alongside the People and Systems team, to coordinate and execute training for both areas where compliance is below target, refresher training or new joiner training. Reduce the friction of system use * Review and iterate our systematic processes to either reduce the friction of usage and compliance, or improve controls to remove discrepancies through analysing the data, active listening with our teams in the kitchen or observations of how tasks are carried out in practice. We strive for accurate records with the fewest number of steps. * You’ll engage stakeholders and manage change across multiple shifts and sites, ensuring that when we go live with a change, we follow it through to successful completion and full embedding within the day-to-day. * You will explore new technologies or functionality that is released, working with our SAP Engineering Team and our software suppliers to understand how best to implement and roll these out successfully to our sites. * Explore automations and solutions to increase system effectiveness and reduce manual processing tasks People leadership: You confidently lead your team's performance in a supportive and developmental manner, with 3 direct reports in the UK and 2 in Poland, ensuring a high level of team engagement across both site. HOW YOU WORK (BEHAVIOURS) * Adaptability: Comfortable juggling priorities across Production, Warehouse, and Fulfilment. * Analytical: Able to jump into the detail of the data to understand where the gaps are, what they mean and how to close them. * Self-Starter & Problem Solver: You take ownership, spot problems early, and act without waiting for instruction. * Collaboration: A cross-functional bridge-builder who can translate technical SAP requirements for stakeholders of all backgrounds. * Leader & Coach: Whether working with your team, or with others, you are a coach first, aiming to help others succeed. * Mission Alignment: You put dogs’ health and happiness at the heart of your work and decisions. 🐶 A bit about Butternut At Butternut, the mission is to deliver health and happiness to dogs and their humans all over the world. In order to do just that, we need a team of forward-thinking, driven people who love dogs as much as we do. And we need some pretty impressive kitchens to make it happen. While Rudie's Kitchen and Ace's Pantry in Doncaster remain the heart of our UK operations, we’ve recently taken a massive leap forward with Sam’s Kitchen in Poland, going live in January this year. This expansion is a huge part of our story, allowing us to bring our gently cooked, human-quality meals to even more four-legged friends across Europe. We believe dogs deserve better, and we wouldn't serve food to them that we wouldn't be happy to eat ourselves. Butternut has come a long way since Kev & Dave (our co-founders) hand-delivered the first Butternut Box, and with our new international footprint, we are looking for brilliant people to join us for this next chapter. Are you up for the challenge? 🥳What's In It For You?🥳 * Enjoy 257.5 hours of holiday per year (equivalent to 33 days holiday)* * Plus an extra day for each year of service (up to 5 days).* * 39 hours of pre-booked paws days to support good wellbeing and self care.* (equivalent to 5 days) * Unlock a £500 annual budget for personal learning and development. * Enhanced parental leave * Get discounted Private Medical Insurance with Axa Healthcare * Discounted Gym membership with “MyGymDiscounts” helping you stay fit and healthy * Satisfy your taste buds with subsidised food from a variety of street food vans, and of course, pay day pizza! * Treat your furry friend with an employee discount on Butternut Box. * Say goodbye to parking woes with free parking and electric car charging. * Team socials & events * Prepare for adorable office dog overload—meet Cleo, Otto, Cali, Ronnie, Harvey, Ralph, and many more! *Holidays and Paws days are pro-rata for those working part time or job share ‼️ A few things to note * There is no closing date for this role. However, we normally experience a high volume of applications so if you are interested we suggest applying as soon as possible. * We aim to respond to all applicants personally. Our recruitment team is small so do bear with us. * Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives. * We're not afraid of putting extra weight on candidates from underrepresented groups. We want strong, diverse teams built from different backgrounds, experiences, and identities. We're ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career. * We are not looking for external agency support with this role.
🏆 🎉 🏆 WE'RE PROUD TO ANNOUNCE WE'VE WON ADVICE FIRM OF THE YEAR AT THE MONEY MARKETING AWARDS 🏆 🎉 🏆 SENIOR CUSTOMER SUPPORT EXECUTIVE 12-month Fixed-Term Contract (Maternity Cover) Help us build the best customer support team in financial services. Everyone knows the legendary customer service that made Octopus Energy famous. That's exactly what we're building at Octopus Money. We believe financial services doesn't have to feel slow, complicated or frustrating. We want every interaction to leave clients feeling understood, supported and confident that someone genuinely cares about getting the right outcome. We're looking for an ambitious Senior Customer Support Executive to join us on a 12-month maternity cover contract. You'll become one of the most experienced members of our Customer Support team, helping deliver exceptional service every day while playing an important role in shaping how our support function evolves as we grow. Yes, this role starts as a fixed-term contract. But we're also growing quickly, and we're looking for someone we'd love to keep. If you're brilliant, there will be genuine opportunities to help shape and grow our Customer Support team beyond the initial contract. If you're excited by building something exceptional rather than simply maintaining the status quo, we'd love to hear from you. ABOUT THE ROLE Our Customer Support Team Lead is going on maternity leave, creating an opportunity for an experienced financial services professional to step into a senior operational role within a small, high-performing team. You'll work alongside our Customer Support Manager, who is leading an ambitious transformation of the Customer Support function. While she focuses on building the future of the team, you'll be the experienced operational presence that keeps everything running brilliantly day to day. This isn't a traditional customer support role. Customer Support sits at the heart of Octopus Money. The team doesn't just answer client questions - it influences product decisions, improves customer journeys, identifies operational improvements and helps shape new propositions across the business. We believe the people speaking to customers every day are often the people with the best ideas. We actively encourage those ideas and give people the opportunity to make them happen. WHAT YOU'LL BE DOING You'll be the person the team turns to when things get complicated, making sure our clients continue to receive outstanding support while helping us continually improve how we work. You'll: * Deliver exceptional support across email and phone, setting the standard for every client interaction. * Own complex client queries involving investments, ISAs, pensions, withdrawals and platform operations. * Keep our Zendesk operation running smoothly, ensuring nothing falls through the cracks. * Support and guide colleagues when they need an experienced sounding board. * Work closely with teams across Product, Operations and Coaching to resolve issues and improve the client experience. * Spot opportunities to improve processes, remove friction and make life easier for both clients and colleagues. * Help us continually raise the bar for what great customer support looks like. WE'RE LOOKING FOR SOMEONE WHO... Has experience supporting investment or wealth management clients and understands the world of ISAs, pensions and GIAs without needing a lengthy learning curve. Just as importantly, you're someone who: * Is obsessed with creating exceptional customer experiences. * Takes ownership and naturally steps forward when something needs fixing. * Loves improving processes and making things better for customers, teammates and the wider business. * Genuinely enjoys speaking to clients - you find real satisfaction in a good conversation, not just resolving a ticket. * Is comfortable working in a growing business where not every process is fully documented. * Enjoys collaborating across teams to find answers rather than waiting for someone else to solve the problem. * Brings energy, curiosity and ideas for continuous improvement. * Thrives in fast-moving environments where you can genuinely make an impact. * Communicates with warmth, confidence and empathy. YOU'LL PROBABLY ENJOY THIS ROLE IF... * You've worked in investment platforms or wealth management. * You enjoy solving problems that don't have obvious answers. * You get satisfaction from improving how things work, not just completing today's tasks. * You like being trusted to use your judgement. * You want your ideas to influence the wider business, not just your own workload. * You're excited by helping build something rather than simply inheriting it. WHY JOIN OCTOPUS MONEY? We're growing quickly and Customer Support is central to that growth. Over the next 12–18 months we'll be significantly expanding our support function as our business evolves. That means opportunities to help shape new ways of working, influence how the team develops and potentially grow into future leadership opportunities. We can't promise what role that will be today. What we can promise is that if you come in, make a real impact and help us build something exceptional, we'll want you to be part of what comes next. If you're looking for somewhere you can genuinely influence the customer experience, be trusted to make things better and help build one of the best Customer Support teams in financial services, we'd love to hear from you. Base salary: £32,500–£37,000 depending on experience + benefits We want people to grow here, to feel supported and to feel proud of the impact they make! You’ll get: * 18 days a year working from anywhere (for non regulated roles) * Bonus for non-commission based roles * Company pension * Private medical insurance * Enhanced parental leave * Birthday day off * A supportive team who care about what they do * The chance to help people improve their lives Please note, as a regulated business we are required to run background checks for all employees which covers adverse financial and unspent convictions. These will only take place upon a successful job offer. About Octopus Group We’re part of the Octopus Group: a privately-owned business that’s been doing things differently for 25 years. Octopus sets out to build businesses that will outlive us and create a better world for future generations, including brands such as Octopus Energy, Octopus Investments and Octopus Legacy. -- We believe in equal financial education for everybody, no matter their background. We pride ourselves on building an inclusive working environment where diversity is celebrated. We do not and never will discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require support completing your application please contact applications@octopusmoney.com
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. * Department: Data & Technology Solutions (DTS) * Reports To: SVP Security and Compliance * Location: [London/Hybrid 2 days a week in office] * Position Type: Full-Time ROLE OVERVIEW The Product, Application and Offensive Security Lead is responsible for embedding security directly into the design, development, testing, and operation of DTS products and platforms. This is a hands-on security engineering role. The role requires someone who can work directly with product and engineering teams, review designs, assess APIs, run threat models, test systems, coordinate penetration testing, identify vulnerabilities, and help teams remediate issues. The role ensures DTS products, APIs, data collaboration capabilities, AI-enabled workflows, and client-facing services are designed, built, and tested securely. It also owns the practical offensive security and adversarial assurance activity needed to test DTS products from an attacker’s perspective. The Product, Application and Offensive Security Lead will work closely with Product, Engineering, Architecture, Infrastructure, Security Operations, Privacy, Cloud and Platform Security, and the ISMS and Risk Officer to ensure security issues are identified early, fixed effectively, and tracked through governance where required. ---------------------------------------------------------------------------------------------------------------------------------- KEY RESPONSIBILITIES 1. HANDS-ON PRODUCT AND APPLICATION SECURITY Provide hands-on security support across DTS products and engineering teams. This includes: * Reviewing product designs, technical designs, APIs, services, and integrations. * Identifying security weaknesses in applications, workflows, and data flows. * Advising engineering teams on secure implementation. * Supporting secure design decisions during product discovery and delivery. * Helping teams resolve security issues pragmatically without creating unnecessary delivery friction. 2. SECURE SOFTWARE DEVELOPMENT LIFECYCLE (SDLC) Embed security into the software development lifecycle across DTS. This includes: * Defining and applying secure engineering standards. * Supporting secure coding practices. * Reviewing CI/CD security controls. * Supporting SAST, DAST, SCA, secrets scanning, dependency scanning, and container scanning. * Helping teams triage, prioritise, and remediate security findings. * Working with engineering teams to make security checks practical and repeatable. 3. THREAT MODELLING AND SECURITY DESIGN REVIEWS Run threat modelling and security design reviews for new and changed capabilities. This includes: * Facilitating threat modelling sessions with engineering and product teams. * Reviewing authentication and authorization designs. * Assessing API exposure, data flows, trust boundaries, and abuse cases. * Identifying risks around tenant isolation, privilege escalation, data leakage, and misuse. * Documenting key findings, recommendations, and residual risks. 4. OFFENSIVE SECURITY AND ADVERSARIAL TESTING Carry out and coordinate offensive security testing across DTS products and platforms. This includes: * Performing hands-on security testing of products, APIs, and workflows. * Coordinating external penetration tests. * Supporting red team and purple team exercises where required. * Testing abuse cases and attacker paths. * Testing access control, authentication, authorization, and data leakage risks. * Validating remediation of security findings. * Feeding material risks into the ISMS and Risk Officer for tracking. 5. API, INTEGRATION AND DATA PRODUCT SECURITY Provide security assurance for APIs, integrations, and data products. This includes: * Reviewing externally exposed APIs and partner integrations. * Assessing rate limiting, authorization, tenant isolation, logging, abuse prevention, and data leakage controls. * Supporting secure integration between InfoSum, Open Intelligence, Resolve, WPP Open, and third-party platforms. * Reviewing data product workflows for misuse, excessive access, or unintended exposure. * Working with Privacy Engineering on privacy-sensitive APIs, algorithms, and outputs. 6. AI AND AGENTIC SECURITY TESTING Provide hands-on security review and adversarial testing for AI-enabled and agentic capabilities. This includes: * Testing prompt injection, tool misuse, data leakage, and excessive agency. * Reviewing how agents access APIs, data, tools, and workflows. * Testing whether agent permissions can be bypassed or escalated. * Assessing action boundaries and human approval points. * Working with Identity, AI, and Data Access Governance to validate agent access models. * Documenting AI and agentic security risks and remediation actions. 7. VULNERABILITY TRIAGE AND REMEDIATION SUPPORT Help teams understand, prioritise, and fix security vulnerabilities. This includes: * Reviewing vulnerability findings from scans, penetration tests, code reviews, cloud tools, and external reports. * Prioritising findings based on exploitability, exposure, data sensitivity, and business impact. * Working directly with engineers to define remediation options. * Validating that fixes are effective. * Supporting exception and risk acceptance decisions where remediation is delayed. * Ensuring significant issues are visible through the DTS risk process. 8. ENGINEERING ENABLEMENT AND SECURITY COACHING Act as a practical security partner to engineering teams. This includes: * Providing secure implementation guidance. * Creating lightweight security patterns and examples. * Coaching engineers on common application, API, and AI security risks. * Helping teams understand the “why” behind security requirements. * Supporting a culture where security is part of product quality, not a separate approval gate. ---------------------------------------------------------------------------------------------------------------------------------- KEY ACCOUNTABILITIES The Product, Application and Offensive Security Lead will be accountable for: * Hands-on application and product security support across DTS. * Secure SDLC guidance and practical adoption. * Threat modelling and security design reviews. * API, integration, and data product security reviews. * Offensive security and adversarial testing activity. * AI and agentic security testing. * Vulnerability triage, remediation guidance, and fix validation. * Coordination with ISMS/Risk to ensure material risks and exceptions are tracked. * Helping engineering teams build secure systems without unnecessary delivery drag. ---------------------------------------------------------------------------------------------------------------------------------- SKILLS AND EXPERIENCE The successful candidate will have: * Strong hands-on experience in application security, product security, offensive security, security engineering, or penetration testing. * Good understanding of modern software engineering, APIs, SaaS platforms, distributed systems, and cloud-native applications. * Experience with threat modelling and secure design reviews. * Practical knowledge of common application and API security risks, including authentication, authorization, tenant isolation, injection, data leakage, privilege escalation, and supply chain risk. * Experience using security testing tools and techniques across web applications, APIs, cloud services, and CI/CD pipelines. * Familiarity with SAST, DAST, SCA, secrets scanning, dependency scanning, and vulnerability management workflows. * Experience working directly with engineers to remediate findings. * Understanding of AI and agentic security risks would be highly valuable. * Ability to communicate clearly with engineering, product, architecture, security, and leadership stakeholders. * A pragmatic, delivery-aware approach to security. ---------------------------------------------------------------------------------------------------------------------------------- LEADERSHIP EXPECTATIONS The Product, Application and Offensive Security Lead is expected to: * Be hands-on and technically credible with engineering teams. * Act as a trusted security partner, not just a reviewer or approver. * Challenge insecure designs constructively. * Help teams find practical ways to reduce risk. * Prioritise issues based on real-world exploitability and business impact. * Work across multiple DTS product areas without becoming a delivery bottleneck. * Escalate material risks clearly through the appropriate governance routes. * Promote secure engineering habits through practical guidance and example. ---------------------------------------------------------------------------------------------------------------------------------- SUCCESS MEASURES Success in the role will be measured by: * Security being embedded earlier in product and engineering delivery. * Reduction in high-risk application, API, and product vulnerabilities. * Regular threat modelling and security reviews for critical DTS capabilities. * Effective offensive and adversarial testing of products, APIs, and workflows. * Faster remediation of penetration test and security testing findings. * Improved security assurance for AI and agentic workflows. * Engineering teams receiving practical, actionable security guidance. * Material security risks being surfaced and tracked through the DTS risk process. * Security being viewed by engineering teams as an enabler of trusted delivery rather than a blocker. You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.
WE'RE UNLOCKING ACCESS TO THE NHS, BECAUSE HEALTHCARE IS NOT TRULY FREE UNTIL IT'S TRULY ACCESSIBLE 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ OUR PRINCIPLES Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 1. 💙 Care deeply 2. 🏋️♀️ Work hard 3. 🤝 Be your word 4. 💬 Trust in radical truth and transparency 5. 🚀 Do your life's best work 6. 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook. 👋 HELLO FROM RAJ 🎯 MISSION STATEMENT We have an ambitious mission: to unlock access to healthcare by making every appointment in the NHS bookable. To reach national scale, Raj needs to spend his time on strategy and execution, not admin and logistics. Your job is to run his operation flawlessly so nothing slips and he's always prepared. We invest heavily in development, care deeply about our people, and will support you when needed. BUT you must be comfortable with pressure and prepared to work 60+ hours a week. 🎯 GOAL EXPECTATIONS The goal: Make Raj more effective, and act as a force multiplier for the company. Help us hit 50,000 Weekly Appointments Booked by September 2026. Your role directly contributes to this by: 1. Ensuring Raj's time reflects our priorities 2. Make Raj a decision-making engine Success looks like: * Raj's calendar actually matches company priorities (not just what's urgent) * As a result, Raj feels that the vast majority of his time is spent on the right things * Nothing gets lost - actions tracked, commitments delivered * Meetings happen smoothly - right people, right prep, actions, owners and deadlines * Raj never chases you for updates * Zero typos, broken links, or half-done work 📅 YOUR 30 / 60 / 90 DAY PLAN BY DAY 30: GET THE ENGINE RUNNING Output: Raj's operation is visibly smoother. You will have: * Mastered calendar and inbox - you know what matters to Raj, what is noise, and what is not. * Shadowed Raj in all meetings - you understand his meetings, priorities, and working style * Established your quality standards and techniques to meet them - nothing leaves your desk with errors * Run logistics for 5+ major meetings - materials ready, people briefed, no surprises * Built your action tracking system - Raj's commitments are visible and moving forward, no actions have been missed BY DAY 60: MAKE HARD THINGS EASY Output: Raj trusts you completely with his operation. You will have: * Calendar on autopilot - you make judgment calls and Raj agrees with them, you schedule to priorities not requests * Inbox at zero daily - you respond on his behalf when appropriate, flag urgent, eliminate noise * Raj’s meeting prep is reliably excellent, also has a venue (rooms if internal), starts on time, has buffer zones where needed * Tracked 50+ actions to completion, with nil missed * You’re acting as a reliable, independent thought partner who can challenge Raj when needed but also play with his ideas to optimise his creativity and output * Observe and take note of what gives Raj energy e.g. meditation, exercise and ensure he has space to do this each day BY DAY 90: SET THE STANDARD Output: You're indispensable to how Raj operates. You will have: * Raj delegates tasks once and forgets them - he trusts they're done * Zero dropped balls - your tracking system means nothing slips * Meeting quality is consistent - prep happens without Raj thinking about it * You've optimised Raj's calendar multiple times based on what actually gets results * You've built templates and systems that make recurring work effortless * You and Raj complement each other’s mindsets and abilities, you catch details he misses, you know when to bring Raj back into focus and how to prioritise his ideas * You understand how to create a world where Raj can work at his optimum, sometimes last minute and amongst chaos, but create time and space for him to channel that energy into order so the rest of the team can thrive in structure, good communication and clarity * You're always two steps ahead - no firefighting, just smooth execution 🔍 SCOPE OF THE ROLE YOU FULLY OWN: * Calendar management - protect time, align to priorities, optimize for effectiveness * Inbox triage - respond when appropriate, flag urgent, eliminate noise * Meeting logistics - scheduling, materials prep, attendee briefing, room setup * Task management - action tracking, chase completion, flag blockers * Quality control - proofread everything both yours and Raj’s, check every link, catch every error * Admin execution - expenses, travel, documentation, whatever needs doing including personal tasks e.g. dentist appointments * Protect Raj's daily fuel - (exercise, 1hr meditation, family) and be his family's contact to ensure he shows up for what matters YOU DO NOT OWN: * Strategic decisions or recommendations * Special projects spanning multiple functions * Managing other people's teams * Pete's operation (he has his own FA/EA) * Functional execution (engineering, sales, support) OPPORTUNITIES FOR PROGRESSION: * This is one of the fastest growing health tech startups in the UK. We may be a small team of 40 (currently) but we are mighty, serving 26% of the country with our first product and with lofty ambitions ahead. As Raj and the company grows, so will this role too, and in the future there is the opportunity to be the right hand person to the CEO of a company serving up critical infrastructure to the NHS and its patients. 👍 ABOUT YOU * 2-4 years as a top-tier EA * Mission-driven - you Care deeply about the NHS * High-energy and excited to get the job done * Obsessive about quality - errors don't happen on your watch * Exceptional prioritisation - you know what's urgent vs important * Proactive communicator - you update before being asked * Calm under pressure - you thrive when it's chaotic, and can juggle many tasks in parallel * Judgment you can trust - you make the right call when Raj isn't available 👌 NICE TO HAVE * Experience supporting C-suite in high-growth startups * Built systems that made teams more effective 💙 A BIT ABOUT US 💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23). 🚀 AN OPPORTUNITY FOR REAL UPSIDE 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month - see more here 🧘♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! 🌈 INCLUSIVE & DIVERSE BY DESIGN We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited. If these are values you share, we would love you to join our team. As a Warehouse Coordinator you will be responsible for overseeing the day-to-day operations for our logistics operation during your assigned shift. You will help manage a team of employees, ensuring that all tasks are completed efficiently and according to company policies and procedure. Your role will be vital in maintaining a smooth and productive workflow, meeting customer demands, and optimizing the overall efficiency of Mulberry’s logistics operation. Duties & Responsibilities: Leading the Warehouse Team- Provide leadership and guidance to a team of dedicated warehouse operatives. Assign tasks and responsibilities to team members, ensuring a smooth workflow. Foster a culture of excellence, professionalism, and attention to detail. Resolve any operational issues or conflicts that arise during your shift, escalating to upper management when necessary. Efficient Operations- Develop and implement streamlined processes and procedures to expedite operations. Continuously monitor and improve productivity levels to meet or exceed targets. Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement corrective actions. Resolve any operational issues or conflicts that arise during your shift, escalating to upper management when necessary. Health and Safety- Uphold strict health and safety standards to safeguard both employees and products. Conduct regular safety inspections and ensure compliance with regulations. Promote a safe working environment through training, awareness, and adherence. Brand Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit. Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions and experiences may not always be shared by your colleagues. Act as an ambassador for Mulberry and communicate positively about the brand. Teams Hold daily meetings to update the team. Provide support to Warehouse operatives within the area, covering training/ mentoring and providing assistance when required. Support the Warehouse Lead in preparation for the teams regular 1-2-1 meetings. Made to Last Wherever possible, incorporate environmentally responsible practices into your work. Contribute to decreasing Mulberry’s carbon footprint, helping to mitigate climate change and promoting a greener, more sustainable future. Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities. Skills and Knowledge Required: Previous experience in logistics management or a related field, preferably in a supervisory role. Strong knowledge of logistics operations, including warehouse management, inventory control, and transportation. Excellent leadership and communication skills, with the ability to effectively manage and motivate a diverse team. Strong problem-solving and decision-making abilities, with a proactive and results-oriented mindset. Proficiency in using logistics management software and tools, such as inventory management and systems software (preferably Manhattan.) Sound understanding of health and safety regulations and compliance requirements. Ability to work under pressure in a fast-paced environment, managing multiple priorities and deadlines. Flexibility to work different shifts, including weekends, and Bank Holidays, as required. Excellent numeracy skills and confident in using Microsoft Excel. What we will do for you: - Extra day off for your birthday - Competitive basic salary - Bonus - Exclusive access to staff sales - Pension Contributions & Life Assurance - Free parking - Training and development opportunities - x2 paid volunteering days per year - Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Role: Fulfilment Team Leader Career Step Level: Step level 3 Location: Blyth, Worksop This is an on-site shift-based role, based in Blyth, Worksop. Hours: We are pleased to say, this is a full-time permanent contract, you will be working a rolling average of 41 hours per week working on a shift rotation of days and some weekend working. The working shifts days consisting of 7am to 7pm. 📣A bit about the role We have an exciting opportunity for a high-calibre Fulfilment Team Leader to join our Butternut Box site in Blyth. As Team Leader, you’ll play a key role in helping the fulfilment operation run smoothly, making sure orders are delivered on time and in full to our customers whilst maintaining high standards across service delivery and, of course, our squad. Reporting to the Fulfilment Manager, you’ll be part of a fast-paced, state-of-the-art 120,000 Square foot Fulfilment facility. You’ll work closely with teams across Production, Warehouse, Technical and Engineering as well as third-party contractors and suppliers. It’s an exciting time to join the business with big plans for growth and expansion across Europe, where your leadership will help shape performance, develop and engage your team, and contribute to the next chapter of our Butternut story. A bit more detail In this role, you can expect to… * Take ownership of the timely fulfilment of high-quality customer orders, ensuring service and quality standards are met. * Lead and engage the fulfilment team to achieve key operational metrics, including quality, packing accuracy, and packing rates. * Champion team performance and drive improvements in a supportive way to help deliver both growth and accuracy. * Lead continuous improvement and problem-solving initiatives that contribute to efficiencies and savings across the department and wider business. * Plan daily activities effectively so our squad is well briefed and able to meet customer demand efficiently. * Work closely with Engineering, Technical, Production, and Warehousing to ensure a safe and collaborative working environment. 🔎 A bit about you * Experience in a Team Manager or Leader role in a high-speed, high-volume operational environment, and responds effectively to changing priorities of an FMCG company. * Ideally, experience in manufacturing or production leadership roles * Excellent communication and organisational skills, with the ability to communicate clearly and effectively with squad members and key stakeholders. * Leads by example and is committed to developing others, offering approachable day-to-day support and has a passion for building engagement and celebrating key milestones. * Experience in leading process and system improvements to support operational performance and cost. * Motivated by being part of a business focused on health and happiness for dogs and their humans. 🐶 A bit about Butternut Delivering on our promise of "Fresh food, Happy dogs" requires operational excellence at every step. Our Doncaster site, made up of Rudie’s Kitchen (manufacturing) and Ace’s Pantry (Order Fulfilment and Warehouse) are where our meals are gently cooked, and then packed with care for our customers, through the people who manage our flow, quality, and distribution. We are moving beyond the scale-up phase of the operation to a place where excellence happens every day. To do this, we need forward-thinking individuals who see the big picture and want to play a hands-on role in a complex, fast-moving operation. If you believe dogs deserve better and you have the drive to help us deliver it, we want to hear from you. 🥳What's In It For You?🥳 * Enjoy 257.5 hours of holiday per year (equivalent to 33 days holiday) * Plus an extra day for each year of service (up to 5 days). * 39 hours of pre-booked paws days to support good wellbeing and self-care.* (equivalent to 5 days) * Enrollment into our EAP “Telus” offering free financial planning, counselling, mental health support and more * Unlock a £500 annual budget for personal learning and development. * Enhanced parental leave * Get discounted Private Medical Insurance with Axa Healthcare. * Discounted Gym membership with “MyGymDiscounts” helping you stay fit and healthy * Satisfy your taste buds with subsidised food from a variety of street food vans, and of course, pay day pizza! * Treat your furry friend with an employee discount on Butternut Box. * Electric car charging is available on site. * Team socials & events * Prepare for adorable office dog overload—meet Cleo, Otto, Cali, Ronnie, Harvey, Ralph, and many more! 💡 Important things to note: * There is no closing date for this role. However, we normally experience a high volume of applications so if you are interested we suggest applying as soon as possible. * We’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications. * For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK. * You might know this role as Warehouse Team Leader, Operations Team Leader, Distribution Team Lead, Logistics Team Leader, Shift Supervisor, Packing Team Leader, Despatch Team Leader, Area Manager but in Butternut box we refer to this role as a fulfilment team leader ❗️We believe in a seat at the table for everyone. Butternut Box is an equal opportunity employer. We believe that to make the best food for all dogs, we need a team that represents all humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.
Role: Team Leader Career Step Level: Step level 3 Location: Blyth, Worksop 📣A bit about the role Do you have the passion and desire to constantly strive for better? Have genuine care for dogs, their humans and our team (squad members), want to create a best in class customer experience and all whilst making it a great place to work. Then this is the job for you! As a Production Team Leader, you will lead a team to deliver our production plan to feed our happy and healthy dogs. Doing this whilst driving high team performance, embracing all aspects of the culture and functional requirements, making continuous improvements and elevating us to the next level. Reporting into the Shift Operations Manager, you’ll support the daily operations and ensure our dogs are provided with the very best human-quality meals. A bit more detail Operational Requirements * Accountable for our health and safety standards on shift, the upkeep and delivery through conducting daily Health and Safety audits with your Squad members, raising corrective actions to any nasties you may find and owning the resolution. * Be competent in completing thorough Accident Investigations through root cause analysis and completing near-miss reports. Ensuring that corrective actions are raised and closed out in a timely manner. * Review training and development of staff through all areas of the kitchen by ensuring that Squad members are trained against relevant SOPs and other required training and documentation. * Ensure that labour is managed effectively to ensure production can be maintained through the management of holidays and absences. Proactively managing and identifying issues. * Quality & hygiene standards are increasingly important to us, so we ensure that GMP standards are maintained at all times. As well as verification of IMS checks from the cooking of our products to the cleaning of all our equipment. * Provide supervision, support and leadership to the Production team in pursuit of key operational metrics of quality, output and waste. Ensuring that you are reactive in times of deviations from the agreed targets. * Have had some experience in leading continuous improvements and problem-solving initiatives, which contribute to savings within the department/company. Communication & Partnership * Be able to communicate clearly and effectively with the SLT team when needed, particularly in times when the Shift Operations Manager may be away from the business. * Ensure daily handovers between departments are completed - ensuring the relevant detail is captured so each shift oncoming is a success. * Work closely with the procurement and planning team to ensure meal output meets sales demand. * Work well with multiple functional teams, including People, Engineering, Technical, Warehouse and Order fulfilment to drive well thought-out and cohesive plans Our Culture & Values * Understanding that squad member engagement drives operational excellence and People Leaders play a crucial role in making Butternut Box the best place they’ve ever worked. * Be present in the Kitchen, ensuring you are available to proactively support the team, help find solutions and take action to change. * Messages and key communications are delivered to the teams and key stakeholders in a timely and accurate manner. You’ll have an excellent awareness of how your communication style impacts others, and you’ll tailor this to your audience. * Confidently undertake meaningful and regular 1:1’s with Squad members, ensuring they feel heard and that their feedback is important to you. You’ll consider their career aspirations, skills and background and tailor your style to their needs. 🔎 A bit about you * Strong production background in an FMCG manufacturing environment * Experience in a high-speed volume manufacturing environment * Leadership experience with a broad working knowledge of relevant safety legislation * Pragmatic, adaptable, resilient and humble * Well-practised planning, organisation and scheduling skills * Someone who loves the pace and excitement of FMCG manufacturing * Hungry for a challenge and keen to build something from the ground up * Easily approachable with good interpersonal skills, with creative thinking and analytical skills * Drives for results, action-oriented, problem-solving, and priority setting * Loves dogs (naturally) 🐶 A bit about Butternut Delivering on our promise of "Fresh food, Happy dogs" requires operational excellence at every step. Our Doncaster site, made up of Rudie’s Kitchen (manufacturing) and Ace’s Pantry (Order Fulfilment and Warehouse) are where our meals are gently cooked, and then packed with care for our customers, through the people who manage our flow, quality, and distribution. We are moving beyond the scale-up phase of the operation to a place where excellence happens every day. To do this, we need forward-thinking individuals who see the big picture and want to play a hands-on role in a complex, fast-moving operation. If you believe dogs deserve better and you have the drive to help us deliver it, we want to hear from you. 🥳What's In It For You?🥳 * Enjoy 257.5 hours of holiday per year, plus an extra 8 hours for each year of service (up to 40 hours).* * 39 hours of pre-booked paws days to support good wellbeing and self-care.* * Enrollment into our EAP Telus offering free financial planning, counselling, mental health support and more * Unlock a £500 annual budget for personal learning and development. * Get discounted Private Medical Insurance and dental cover. * Discounted Gym membership with “MyGymDiscounts” helping you stay fit and healthy * Satisfy your taste buds with subsidised food from a variety of street food vans, and of course, pay day pizza! * Butternut branded uniform provided (fleece, footwear, hi-vis) * Enrolment into the company pension scheme and sick pay * Enhanced parental leave * Get discounted Private Medical Insurance with Aka Healthcare. * Private showers, changing facilities and dedicated locker space * Treat your furry friend with an employee discount on Butternut Box. * Comfy, bright and airy kitchen space with lunch making facilities and large screen TVs * Free tea, coffee, and fruit (and pay day pizzas) * Opportunity to grow, develop and learn with internal training programmes * Be part of an energetic and high performing team * Team socials & events * Refer a friend bonus of up to £500 * Say goodbye to parking woes with free parking and electric car charging. ‼️ A few things to note * There is no closing date for this role. However, we normally experience a high volume of applications so if you are interested we suggest applying as soon as possible. * We aim to respond to all applicants personally. Our recruitment team is small so do bear with us. * Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives. * We're not afraid of putting extra weight on candidates from underrepresented groups. We want strong, diverse teams built from different backgrounds, experiences, and identities. We're ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career. * You might know this role as a Shift Manager, Production Manager, Team Manager or Assistant Operations Manager, in Butternut Box we call this role a Team Leader * We are not looking for external agency support with this role.
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