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INTRODUCING TECHPOINT TechPoint Group are now one of the largest UK-owned CEMs. We supply EMS and supply chain services to leading technology companies across the UK and Europe. We operate from a modern, clean environment to support customers in the commercial, space, defence, transport, audio, motorsport, and instrumentation sectors. We have opened a new world-class facility and are looking for new talented people to join us on this exciting journey. THE ROLE The Stores Manager is responsible for the efficient, accurate, and secure management of all materials within the company’s stores function. This includes overseeing goods-in, material handling, storage, consumables, component traceability, and kitting activities to support PCB assembly, box build, and other EMS manufacturing operations. The role ensures materials flow smoothly through the business, supporting production schedules, minimising shortages, and maintaining full compliance with quality, traceability, and health and safety standards. Stock & Inventory Management * Maintain accurate stock levels of electronic components, PCBs, mechanical parts, and consumables, ensuring full batch/lot traceability. * Manage and optimise storage systems (FIFO, LIFO, moisture-sensitive device handling, ESD compliance, etc.). * Conduct regular cycle counts and support annual stock takes, investigating and resolving discrepancies. * Monitor and reduce excess/obsolete stock in coordination with procurement and planning teams. * Ensure correct handling and storage of Moisture Sensitive Devices (MSD) in accordance with IPC/JEDEC standards. Goods-In & Material Handling * Oversee goods-in processes, including inspection, verification, booking-in, and rejection/return handling. * Work closely with Quality to resolve non-conforming material issues. * Ensure all incoming stock is processed efficiently to support production demand. Kitting & Production Support * Oversee and improve the kitting process for SMT and Through-Hole production lines, ensuring kits are complete, accurate, and ready on time. * Work closely with Production, Planning, and Engineering to ensure material availability for build schedules. * Support fast-turn/prototype builds with efficient material handling. Despatch * Oversee all despatch activities to ensure finished goods are packed, labelled, and shipped accurately and on time. * Ensure correct documentation is produced for UK, EU, and international shipments (commercial invoices, packing lists, export labels, courier manifests, etc.). * Liaise with customers, couriers, and internal teams to confirm delivery requirements and ensure on-time despatch. * Maintain packaging standards for PCBs, electronics assemblies, and sensitive equipment (ESD-safe, anti-static, moisture protection). * Ensure full traceability of shipped product with correct serial, batch, or date-code records. * Manage despatch scheduling to meet customer deadlines while maintaining accuracy and compliance. Systems & Reporting * Manage all stores-related activity through the company’s ERP/MRP system. * Produce reports on inventory accuracy, shortages, stock movements, and KPI performance. * Support continuous improvement initiatives focused on material flow, accuracy, and efficiency. Leadership & Team Management * Lead, train, and develop the stores team to ensure high performance and compliance with procedures. * Create a culture of accountability and continuous improvement within the stores function. * Ensure adequate staffing levels to support production schedule demands. Compliance, Safety & Quality * Ensure stores and handling processes meet ISO9001, AS9100 (if applicable), and customer-specific traceability requirements. * Uphold ESD, MSD, and general handling best practices. * Ensure the workplace is safe, tidy, and compliant with UK health and safety regulations. ABOUT YOU Essential * Previous experience in a Stores/Warehouse/Despatch management role * Strong knowledge of traceability, and manufacturing material flows. * Experience using ERP/MRP systems for stock control and despatch. * Excellent organisational skills and attention to detail. * Strong leadership, communication, and team-development skills. Desirable * Previous experience in a Stores/Warehouse/Despatch management role within an EMS, electronics, or manufacturing environment. * Knowledge of ESD and electronic component handling. * Familiarity with IPC/JEDEC standards and MSD handling. * Experience in export/shipping compliance and courier platforms. * Lean/5S/continuous improvement experience. * Experience supporting SMT/TH production environments. WHY US? * 20 days holiday (based on working a 4 day week compressed hours) plus Christmas shutdown * Your birthday as an additional day off * Private Healthcare * Health cash plan * Company sick pay * Bonus Scheme * Life insurance of 4 x your annual salary * Up to 5% employers pension contribution salary sacrifice * Option to buy up to 5 days of holiday * Enhanced Parental leave pay * Cycle to work scheme * Home and Tech salary sacrifice scheme * EV car scheme * Free will writing service
INTRODUCING TECHPOINT At TechPoint we provide industry leading products, solutions and services. TechPoint is a people centered organisation, it is important to us that you not only have the skills and experience to fulfill the position, but you also possess the same core values as us. We are looking for people who can add value, make a difference, have an input and enjoy their work. This approach to recruitment makes TechPoint a unique team to be a part of– and we hope you can join us! TechPoint comprises 3 value streams: Supply Chain Solutions, Manufacturing Solutions and Specialist Components, all experts in their individual fields. Together, the Group’s combined strengths, align with our strategy to provide an end-to-end supply chain and electronics manufacturing service to a global technology marketplace. THE ROLE The Production Supervisor at TechPoint will lead a team of production operatives in the manufacture of electronic assemblies, PCBs and sub‐assemblies in a fast‐paced environment. They ensure production targets are met in terms of quantity, cost, quality and safety. Responsibilities * Organise and oversee daily operations to meet output, quality and delivery targets. * Allocate tasks to team members based on the production schedule and skill sets. * Ensure that all team members understand and follow work instructions, assembly procedures, and quality standards * Act as the first point of contact for resolving issues * Support training and development of operatives — coach new staff, reinforce best practices, and monitor performance. * Promote a culture of continuous improvement, safety, and teamwork. * Report any delays, issues, or quality concerns to the Production Supervisor or relevant departments. * Ensure work areas are maintained to 5S standards — clean, organised, and safe at all times. * Ensure all timesheets are checked and approved ABOUT YOU * Prior experience in a production or assembly environment, preferably electronics. * Proven leadership or team coordination experience. * Strong understanding of production processes and quality standards * Good communication skills — able to motivate team members and liaise with other departments. WHY US? * 20 days holiday plus Christmas shutdown * Your birthday as an additional day off * Private Healthcare * Health cash plan * Company sick pay * Bonus Scheme * Life insurance of 4 x your annual salary * Up to 5% employers pension contribution salary sacrifice * Option to buy up to 5 days of holiday * Enhanced Parental leave pay * Cycle to work scheme * Home and Tech salary sacrifice scheme * Free will writing service * Free parking
YOUR MISSION To manage incoming materials and support Good Manufacturing Practice (GMP) compliant activities for the QC release of product and incoming materials. Support QC Materials Team in other activities where requested. JOB DESCRIPTION MAJOR ACTIVITIES * Perform inspection of incoming materials, following SOPs and GMP practices to ensure seamless supply of material to support aseptic manufacture of ATMP product. * Monitor the material inspection programme ensuring materials are suitable for the manufacture of gene therapy products to the required standards. * Physical inspection of raw materials. Ensure the warehouse storage environment is acceptable for the materials being inspected (Can be multiple warehouse locations). * Coordinate incoming material testing where required. * Maintain all incoming material documentation meets GMP requirements. * Ensure adequate control of the material status for release or Reject. * Comply with MeiraGTx procedures including Health and safety and GMP. * To ensure all equipment used is calibrated/maintained and in line with SOP’s. * Identify and report procedural problems and deviations. * Perform and support environmental monitoring activities for the sampling room, in line with GMP requirements, ensuring results are recorded and reported. * Perform sampling of incoming raw materials, following SOPs and GMP practices to ensure seamless supply of material to support aseptic manufacture of ATMP product. * Participate in the planning of duties to ensure the facility is acceptable and customers receive products on time and in full. * Any other duties/projects within the skills and ability of the post holder. * Responsible for ensuring that own work complies with GMP, Data Integrity and Good Documentation Practice (GDP) and is undertaken in accordance with applicable procedures. * Responsible for ensuring that own training is undertaken in a timely and GMP compliant manner before the task is undertaken. * Responsible for ensuring that any GMP documentation assigned to me e.g. (but not limited to) Issues, CAPAs, Change Controls, BMRs & audit/inspection actions is closed timely and in a RFT state. KEY PERFORMANCE INDICATORS * HR process compliance. * Material release KPIs. * GMP compliance. * Data integrity. KEY JOB COMPETENCIES * Experience of working within a GMP manufacturing environment. * Quality Management - looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. * A high Level of attention to detail. * Problem Solving - Identifies and resolves problems in a timely manner; able to gather information; develops alternative solutions; works well in group problem solving situations. * Motivation - sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence. * Planning/Organizing - prioritizes and plans work activities; uses time efficiently. * Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. * Innovation - meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas. * Oral Communication - speaks clearly; listens and gets clarification; responds well to questions; demonstrates good presentation skills; participates effectively in meetings. * Written Communication - writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. * Physical & mental requirements - occasional lifting; the noise level in the work environment is usually moderate. JOB RESPONSIBILITIES * Compliance with GMP. JOB BACKGROUND * Minimum 1 years experience working in a GxP environment. * Experience of quality documentation. * Proficiency in Microsoft Office software (Word, Excel and PowerPoint) preferred.
YOUR MISSION JOB TITLE: Network Maintenance Manager JOB LOCATION: NI TERMS: Permanent, full time THE JOB We are looking for a Network Maintenance Manager to take the lead in ensuring the Network Maintenance department is resourced and prepared to respond maintenance activities on the telecoms network. This is a hands-on position with high level of competency required. The candidate will be expected to hold a high level of ownership for their area of responsibility and will include weekend work on a rota basis. YOUR PROFILE WHAT WILL YOU BE DOING? * Managing the Network Maintenance team, ensuring achievement of KPIs, management of staff, training and any employee related issues * Upskill all levels of the team, promoting high performance teams, identifying training gaps and mentoring team members * Developing a team and processes to maximise effectiveness and efficiency of labour, ensuring Network Maintenance work is prioritised, responded to and dealt with in line with SLAs * Ensure all necessary cross-functional resources are identified and ensure that all resources understand their roles and accept their responsibilities * Managing the standby callout rota and ensuring appropriate resources are made available at all times * Attend fault location and complete any make safe/survey actions when required. * Identify fault, cause of fault and works required to restore service and record details of damage identified. * Programme and planning of works outside of Network Maintenance to assist other departments * Oversee completion of works to specifications and to PIA standards, attending site where required * Using appropriate systems, tools and techniques, establish and manage an effective reporting structure to measure and track performance * Ensure data is captured accurately and financial information is provided to appropriate departments * Liaising with management and providing reports on Network Maintenance works and any issues * Liaising with the network owner, ensuring deadlines are met, within budget and works up to standard * Ensure relevant Health & Safety standards are followed and achieved, including but not limited to SSRAs, Street works, audits, inspections, investigations etc. * Development of team resulting in streamlining processes as required on network * Attend all required meetings with both network owner and sub-contractors and third parties * Manage risk register in line with delivery programme and documentation of possible delays * Assess, review, and mitigate commercial & contractual risks * Monitor work production outputs closely with regular dialogue with the commercial dept. WHAT WILL YOU BRING? The ideal person will have a proven track record of managing reactive maintenance, people and resources to achieve client expectations in a pressurised environment. * 2+ years’ experience in a management role * Significant experience reactive maintenance management * Technically aware and ability to learn, understand and converse with technical terminology * Significant experience of cabling and/or testing and splicing on a Fibre network, with the ability to provide sound technical advice * Proven track record of delivering to time, cost and quality * Well-developed planning and organisational skills including schedule management * Outstanding communication and inter-personal skills * Effective negotiation skills * High-level of IT literacy including experience of using Microsoft Office, including Word and Excel * Experience of using GIS / Network mapping systems * Full UK driving licence * Ability to attend site when required, including out of hours ABOUT US Viberoptix, part of the Fibrus Group of companies, deliver specialised fibre network build solutions from design, civils activities, cabling and splicing. Our team of experienced and certified engineers are leaders in their field providing excellence in every aspect of the fibre network construction. HOW TO APPLY To apply to join Viberoptix, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in #Viberoptix. At Viberoptix, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.
YOUR MISSION JOB TITLE: Network Maintenance Supervisor JOB LOCATION: Cumbria TERMS: Permanent, full time THE JOB We are looking for a Network Maintenance Supervisor (GB) to ensure the network maintenance of the fibre network in Cumbria. The successful candidate will have supervisory experience, along with a proven track record of fault finding and splicing on a fibre network. YOUR PROFILE WHAT WILL YOU BE DOING? * To take the lead and ensure the network maintenance team are meeting KPIs and targets and are acting in line with health and safety regulations and standards, including the upkeep and maintenance of the fibre infrastructure to current PIA standards * Attend fault location and complete any make safe/survey actions. * Identify fault, cause of fault and works required to restore service and record details of damage identified. * Assisting with planning crews and materials for all activities required to complete all tasks associated to restore service within the Service Level Agreement. * Identify requirements for street work permits and ensure compliance. * Supervising engineers on site and reporting any concerns into manager * Ensure relevant Health & Safety standards are followed and achieved, including but not limited to SSRAs, Street works, audits, inspections, investigations etc. * Escalation of concerns relating to downtime on network, ensuring appropriate parties are aware and plan is in place to resolve * Population of all system requirements for fault repair including (but not limited to), Field Services, SRV Population, Outage documentation, ARC GIS evidence. * Assist with completion of Post Incident Review documentation for critical outages. * Development of team resulting in streamlining processes as required on network * Oversee completion of works are carried out in line with acceptable standards * Attend daily operational calls with the client when required to review progress, workstack, key incidents and escalations. * Attend weekly progress meetings when required and ensure Council permits are in place to keep works on schedule * Manage client expectations on date deliveries and volume delivery targets * Manage risk register in line with delivery programme and documentation of possible delays * Assess, review, and mitigate commercial & contractual risks * Monitor work production outputs closely with regular dialogue with the commercial dept. * Overall adherence to health and safety policies and procedures across the business WHAT WILL YOU BRING? The ideal person will have a proven track record of managing reactive maintenance, people and resources to achieve client expectations in a pressurised environment. * At least 2 years’ experience of managing or supervising a team Significant experience of testing and splicing on a Fibre network Knowledge of cabling on a fibre network Experience of fault diagnostics and outage response ABOUT US Viberoptix, part of the Fibrus Group of companies, deliver specialised fibre network build solutions from design, civils activities, cabling and splicing. Our team of experienced and certified engineers are leaders in their field providing excellence in every aspect of the fibre network construction. HOW TO APPLY To apply to join Viberoptix, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Viberoptix. At Viberoptix, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.
Location: THG Labs, Meridian Business Park, Trowbridge, BA14 0BP About THG Labs THG acquired Acheson & Acheson in 2018 to bring full service, product development & manufacturing in-house to supply innovative branded and THG Beauty Brand products to the industry. In 2022 Acheson & Acheson became THG Labs. Capabilities include: * In-house market knowledge & trends * End-to-end service from idea generation through to manufacturing and launch * Technical, commercial and production expertise * Outstanding customer service About The R&D Team Based within the Technical division of the business, The R&D team are responsible for formulating products and seeing them through, from concept to the factory, whilst also ensuring all testing elements required for the PIF are carried out. Why be a Laboratory Technician at THG Labs? The position of Laboratory Technician is intended to facilitate the smooth and efficient running of the laboratory teams. The position provides a foundation in essential aspects of the laboratory environment, from basic formulation development, through to laboratory and factory hygiene. The position requires compliance with company policy, including Good Manufacturing Practices (GMP) and Control of Substances Hazardous to Health (CoSHH). As a Laboratory Technician you will: * Assist Chemists in the day to day running of the laboratory. * Follow company Standard Operating Procedures (SOP’s). * Follow company Work Instructions (WIN’s). * Make formulations under the instruction of Chemists, prepare samples for customer evaluation, product stability and compatibility testing. * Prepare bulks for user trial, clinical efficiency testing, safety testing and any other appropriate purposes. * Assist Chemists with stability and compatibility testing, including evaluating samples, recording, and reporting of results. * Maintain hygiene standards within the laboratory, ensuring it remains a clean, safe, and efficient workplace. * Maintain accurate records relating to the development and production of safe and legal cosmetics and personal care formulations. * Monitor and manage laboratory raw material stock levels, maintaining clean storage conditions, and ensuring safe handling of chemicals in accordance with company policy. * Assist Chemists with pilot batches when required. * Demonstrate effectiveness as a member of the Technical team through consistent professional conduct and role model behaviour. * Communicate effectively and positively with all teams, colleagues, and managers. * Take reasonable care for the health and safety for yourself and other persons who may be affected by your work. * Cooperate with regards to all company health & safety measures, following H&S training when using equipment. * Report to a person in authority any work situation which may represent a serious or imminent danger to health & safety or any shortcomings in the protection arrangements to health & safety. In respect of any hazards remember ‘see it, report it’. * Help to promote a positive working atmosphere within the company. * Any other duties that may be required from time to time. What skills and experience do I need for this role? * Must be competent in maths. * Must have in interest in science. * High level of attention to detail. * Must be a team player. * Good organisational skills. * Must be willing to learn. What’s in it for me? Career Development * Access bespoke development programmes that have been designed and developed by our in-house L&D team. * Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. Enhanced Leave * 25 days annual leave plus bank holidays. * Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! * Enhanced maternity and paternity pay, depending on length of service. * Up to 10 days compassionate leave. * Buy back up to 3 days each year. * Unlock 2 days volunteer leave after 12-months. Wellbeing Support * Access face-to-face and virtual appointments with our in-house GP (Manchester Head Office). * Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. Other Perks * Save up to 12% on the cost of personal tech through our salary sacrifice scheme. * Up to 50% staff discount on THG brands. * Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. * Anniversary gifts when you hit 5 and 10 years of service.
SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. ABOUT THE ROLE: We are seeking a skilled Azure Security Engineer to design, implement, and maintain robust security controls across our Azure Gov Cloud environment (including hybrid and multi-cloud scenarios). In this hands-on role, you will build, strengthen, and maintain our cloud security posture, protect critical workloads, and collaborate with engineering, DevOps, and compliance teams to embed security throughout the development lifecycle. You will develop, implement, and leverage Microsoft’s native security tools to detect threats, respond to incidents, and ensure alignment with industry standards and regulations. Lastly, you will be required to both achieve and maintain compliance with government regulations such as FedRAMP and CMMC. RESPONSIBILITIES: * Implement, design, and manage security architecture for Azure Government and Commercial deployments (with considerations for DoD IL5\IL6 and FedRAMP High controls) * Configure and optimize Microsoft Defender for Cloud, Microsoft Sentinel, Microsoft Defender for Endpoint, and related services for threat detection, vulnerability management, and automated response * Design and enforce identity & access management using Microsoft Entra ID, Privileged Identity Management (PIM), Conditional Access policies, RBAC, and just-in-time access * Secure network architectures with Azure Firewall, Network Security Groups (NSGs), DDoS Protection, Web Application Firewall (WAF), Network Watcher, and private endpoints * Protect data at rest and in transit via Azure Key Vault, encryption strategies, data classification, and information protection controls * Develop and maintain security policies, initiatives, and blueprints using Azure Policy and Microsoft Purview for compliance (NIST, FedRAMP, CMMC, STIGs, etc.) * Perform threat hunting, incident response, and forensics using Sentinel playbooks, Log Analytics, and KQL queries * Conduct security reviews of Infrastructure as Code (IaC), containers, Kubernetes (AKS), and serverless workloads * Collaborate with developers and architects to implement DevSecOps practices, including secure CI/CD pipelines, code scanning, and secure defaults * Monitor and remediate security findings, reduce attack surface, and improve overall security posture per the Microsoft Cloud Security Benchmark (MCSB) * Deploy configurations and compliance policies to Azure AVD endpoints using Intune and other Azure native services. BASIC QUALIFICATIONS: * Active U.S. security clearance (e.g., Secret, Top Secret) or eligibility to obtain one. * 3+ years of experience in cloud security, cybersecurity engineering, or related roles (with strong Azure focus) * Deep hands-on expertise with core Azure security services: Microsoft Defender suite, Sentinel, Intune, Entra ID, Key Vault, Azure Policy, Firewall, Network Watcher, and Purview * Strong understanding of DLP implementation both in cloud and on endpoints utilizing Purview and other Microsoft native controls * Experience implementing security in hybrid/multi-cloud environments * Proficiency in scripting/automation (PowerShell, Azure CLI, Bicep/ARM templates, Terraform) * Strong understanding of identity federation, zero-trust principles, encryption, network security, and vulnerability management * Familiarity with compliance frameworks (NIST, FedRAMP, CMMC, STIGs, etc.) and regulatory requirements * Excellent problem-solving, analytical, and communication skills * Strong verbal and written communication skills and the ability to stay composed under pressure. PREFERRED SKILLS AND EXPERIENCE: * Microsoft Certified: Azure Security Engineer Associate (AZ-500), Microsoft Cybersecurity Architect (SC-100) * Additional relevant certifications (e.g., CISSP, CCSP, Microsoft Certified: Azure Administrator, AWS Security Specialty, SANS GCPS, SANS GCAD) * Deep experience with detection and response engineering and SOC operations * Knowledge of container security (Docker, AKS), secure DevOps, or AI/ML workload protection * Prior experience in government regulations frameworks such as FedRAMP and CMMC. COMPENSATION AND BENEFITS: $100,000 - $258,000 USD Base salary is just one part of our total rewards package at SpaceXAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks. ITAR REQUIREMENTS: * To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.
The Role… At Soho House a Pastry Cook I collaborates with the Pastry Chef to create, craft and develop simple, rustic, approachable yet rememberable desserts, pastries or other sweet goods. Responsible for all aspects of the Pastry Kitchen and comfortable prepping, production, a-la-carte and COGS. A Pastry Cook I, is efficient and effective in the pastry kitchen and experienced in executing high quality treats, tastes and recipes. A successful Pastry Cook I is a critical member of the team due to a diverse and specialized skill set and proven ability to execute all menu items, work every station and properly from prep-to-plate as well as deliver consistent pastries through production. Main Duties * Well-versed on preparing delicious, house made pastries, following recipes, contributing creatively and working autonomously on all pastry stations to deliver a-la-carte or production-based pasty’s in fast-paced and demanding environment * Support Pastry Chef on the line and with inventory as well as the purchasing of goods to ensure kitchens are functioning at optimal performance with a sustainable food cost while also maintaining wastage, oven temps and quality to reduce additional costs and educate line staff of the COGs and how it contributes to the profit and loss of the company * Supervise Pastry Cook(s) including but not limited to on-boarding and on-the-job training * Adhere to health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable * Precise attention to detail and efficient in creating a-la-carte dish(s), including family meal * Support Pastry Chef by assisting with end of shift reports and handover sheets * Maintain company target goals and consistent experience for Soho House Standards for service; 3-8-10 * Positive influence for teams under pressure and provide a welcoming work environment that increases staff moral Required Skills/Qualifications * Minimum of 3+ years’ experience in a fast pace, upscale and approachable environment of professionals * Strong understanding of making pastry dishes from scratch and plating a-la-cate and production * Proven ability to execute all menu items and properly prepare and deliver top quality dishes on all stations * Food handler’s certificate * Strong communicator, able to take direction, team player and motivator * Proactive ability to build professional relationships with all leaders and kitchen team and arrive to work prior to scheduled start to ensure you have appropriate time to situate, eat and be briefed on previous service and anticipated service * Flexible schedule and ability to work morning, night, weekend and holiday’s (as needed) * Possess a level of creativity to create recipes from scratch Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry, or lift at least 40 pounds. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $26—$26 USD
The role… At Soho House, the Bartender is responsible for preparing alcoholic and nonalcoholic beverages, serving food and providing excellent service accompanied by memorable experiences to all guests and members who visit a Soho House & Co. property. As a Bartender you are an extension of the brand, management team and global food and drink program. As a result, you will be responsible for professional behavior, charismatic and positive energy to create a fun environment that drives conversation and sales. A successful Bartender will greet customers, learn and remember their preferences, answer questions, recommend menu items, and prepare and serve beverages. You will also upsell items, create recipes, utilize proper equipment and ingredients, and handle basic cleaning duties. To succeed as a Soho House Bartender, you should have a neat appearance and an engaging, friendly personality. You should be efficient, observant, knowledgeable, and personable with a thirst for all things craft cocktails! Main Duties * Follow steps of service and company guidelines for preparing cocktails, juices, coffee and drinks used at the bar * Maintain a clean and organized section as well as collaborate with other bartenders to; wash glassware and utensils after each use, Clean up after customers and clean work area * Educate guests and members about beverage options learned through House Tonic trainings * Discuss and describe daily specials, seasonally influenced menu items and food pairing options to promote additional sales through creating optimal experience for dining * Collect payment on all sold items and operate a cash register * Check identification of customers to make sure they meet age requirements for purchase of alcohol and tobacco products as well as determine when a customer has had too much alcohol * Arrange bottles and glasses to make attractive displays that promote specific beverage options and can increase overall sales and member / guest experience * Serve customers in a friendly and helpful manner * Monitor and maintain an inventory of supplies and delegate replenishment of items to Barbacks * Mix ingredients according to drink recipes to maintain a globally unified beverage program and consistent experience * Performs other duties as assigned by supervisor/manager Required Skills/Qualifications * 2+ years’ experience working in high-volume F&B operation * Craft cocktail experience and working with seasonally influenced perishable items * Experience making coffee drinks a plus * Ability to multitask and deliver drink requests in a timely and efficient manner while maintaining consistency * Strong communication and people skills * Flexible schedule and reliable * Tips certified * Micros a plus Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry or lift at least 40 pounds. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $18.47—$18.47 USD
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Edo State - Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Edo State – Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Akwa Ibom State - Uyo and Abak Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Akwa Ibom State – Uyo and Abak About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
🏆 🎉 🏆 WE'RE PROUD TO ANNOUNCE WE'VE WON ADVICE FIRM OF THE YEAR AT THE MONEY MARKETING AWARDS 🏆 🎉 🏆 This is a rare opportunity to join a fast-growing, mission-led business that's transforming how people access financial advice. We partner with HR and Reward teams to bring financial wellbeing into the workplace, helping employees feel more confident, secure and in control of their financial futures. You'll be at the heart of our growth journey, working with progressive, people-focused businesses who want to do better by their employees. You'll sell a product that genuinely improves lives, and you'll be surrounded by a team that moves fast, thinks sharply, and cares deeply about the mission. ABOUT OCTOPUS MONEY At Octopus Money, we're on a mission to make money advice accessible to all, because the right advice can turn your life dreams into reality. The facts are alarming: half of Brits reach retirement age without enough money to live the life they want, financial stress is a leading cause of poor mental health and only 8% of us have access to 1-to-1 advice. There's plenty of information out there, but most of us just wish that someone we trust would tell us what to do with our money. With Octopus Money, you get a personalised plan and a friendly expert to help you make it happen. We combine advisers, coaches and technology to understand your situation and recommend the right steps for your savings, investments, pensions and more. To transform millions of lives, we need a movement. So whether you're a workplace supporting your employees' financial health or a firm that wants to offer affordable advice to your customers, we hope you'll join us. We believe everyone deserves personal, 1-to-1 advice with their money. THE ROLE AND OPPORTUNITY You'll be responsible for driving new business across the UK, managing the end-to-end sales process, and building trusted relationships with HR and Reward leaders. This isn't just another sales role, it's a chance to be part of something that genuinely matters and to play a key role in building a category-defining business. We believe you should have access to every size of opportunity, big or small. Bring the value, and you get a slice of it, every single time. You'll thrive here if you back your gut, adapt fast, and are used to working without a playbook. As an early-stage business, you'll wear many hats - outreach, multi-threading, hosting events, shaping the sales narrative, negotiating contracts, and working with tech and ops to solve for the customer. DAY TO DAY YOU WILL * Own the full sales cycle from initial outreach to close * Research, plan, and collaborate with the SDR and marketing team to create outreach campaigns for target accounts across financial services, professional services, legal, recruitment, media, and tech * Lead discovery conversations that challenge and educate HR and Reward teams * Tailor our value proposition to specific client needs and sectors * Build a tailored business case connecting our solution to the business objectives * Build and nurture a high-quality pipeline of opportunities * Consistently hit and exceed revenue targets * Lead and coordinate internal resources, including SDR, operations, and launch/success teams, to ensure seamless deal delivery * Monitor market trends, competitor activity, and industry developments to identify new business opportunities * Participate in client-facing activities such as dinners, breakfasts, and industry events to strengthen relationships and drive engagement * Feed insights back to the product team based on client needs and market demand ABOUT YOU A GENUINE DESIRE TO HELP PEOPLE You're driven by your targets and the company's OKRs, but you care just as much about doing right by the customer. Sharp and quick on your feet You read a room fast, trust your gut, and find creative ways to stand out and figure things out without a script. Earns trust You know when to challenge your prospect's thinking and push back when it matters. You know when a "no" from you builds more trust than a "yes." Own your destiny You take full responsibility for your number, and you'll roll up your sleeves to hit it. Move with urgency and focus You take initiative, prioritise ruthlessly, and pivot fast when the plan changes. Build relationships that stick You earn trust with senior stakeholders through credibility, insight, and always having their best interest at heart. Tell stories that captivate You bring a proposition to life and hold the attention of busy decision-makers. NECESSARY REQUIREMENTS * Proven track record in a closing sales role, ideally in a startup or scrappy, fast-moving environment * Comfortable diagnosing a problem before pitching a solution, rather than running a fixed script * Comfortable working in ambiguity, building process as you go rather than following an established playbook * Confident thinking on your feet and adapting your approach mid-conversation or mid-deal * A relentless, high-urgency approach to your work, with the judgement to know what matters most * Sharp instincts with people, you read situations quickly and adjust your approach accordingly Some of these traits can't be taught. If you've got them, we'll teach you the rest. NICE TO HAVE (BUT NOT NECESSARY) * Experience selling into multi-stakeholder sales cycles * Experience selling to HR buyers in the workplace * A track record of being a top performer (president's club, #1 rep, similar) rather than just tenure in a role * Experience selling a category-creating or newer product, where you're educating the market rather than responding to existing demand We want people to grow here, to feel supported and to feel proud of the impact they make! You’ll get: * 18 days a year working from anywhere (for non regulated roles) * Bonus for non-commission based roles * Company pension * Private medical insurance * Enhanced parental leave * Birthday day off * A supportive team who care about what they do * The chance to help people improve their lives Please note, as a regulated business we are required to run background checks for all employees which covers adverse financial and unspent convictions. These will only take place upon a successful job offer. About Octopus Group We’re part of the Octopus Group: a privately-owned business that’s been doing things differently for 25 years. Octopus sets out to build businesses that will outlive us and create a better world for future generations, including brands such as Octopus Energy, Octopus Investments and Octopus Legacy. -- We believe in equal financial education for everybody, no matter their background. We pride ourselves on building an inclusive working environment where diversity is celebrated. We do not and never will discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require support completing your application please contact applications@octopusmoney.com
Company Description: Systemiq is the system change company, working to accelerate the transition to a net-zero, nature-positive and more inclusive economy. As a certified B Corp, we partner with business, finance, policymakers and civil society to transform five interconnected systems: energy, nature and food, materials and circularity, sustainable finance, and urban transformation. We bring together strategy, policy, market design and capital mobilisation to deliver tangible results in the real economy. Founded in 2016, Systemiq has grown to a global team of more than 300 people across Brazil, France, Germany, Indonesia, Kenya, the Netherlands, the UK and the US, united by a singular focus on sustainability. Job title: Accounts Receivable Associate Key Responsibilities: * Support the timely and accurate preparation and issuance of client invoices, including expense reimbursements. * Monitor incoming payments from clients, and update financial records promptly. * Lead follow-up activity on outstanding/aged receivables. * Support customer account reconciliations and investigate discrepancies. * Work with internal teams to resolve queries and issues. * Review our contracts with clients to confirm invoicing schedules, payment terms, and related requirements. * Maintain supplier onboarding forms and relevant withholding tax documentation. * Work with colleagues in the finance team and PMO team to maintain an accurate business cash forecast. * Update client account information and records. General Responsibilities: * Maintain accurate financial data in accounting systems. * Support monthly reconciliations and reporting. * Assist with audit preparation by organising documentation as requested. * Follow internal controls, policies, and procedures. * Identify opportunities to improve processes and efficiency. Key Competencies: * Attention to detail: Maintains accuracy in financial data and transactions. * Organisation: Manages multiple tasks and deadlines effectively. * Communication: Interacts clearly and professionally with internal teams and external stakeholders. * Analytical thinking: Identifies discrepancies and supports effective problem-solving. * Teamwork: Collaborates effectively and supports team members. * Strong customer service skills. * Familiarity with accounting and financial terminology and practices. * Exposure to different currencies and relevant tax rates. Qualifications: * Two years’ experience in Accounts Receivable or a related finance role. * Understanding of accounting principles. * Proficient in Microsoft Excel. * Familiarity with accounting systems such as Xero, SAP, or NetSuite is desirable. * Fluent in English for international working environments Diversity & Inclusion At Systemiq, we absolutely believe diverse perspectives are essential to driving system change. We are committed to creating an inclusive workplace where people feel respected, supported and able to do their best work. Click here to view our Data Policy.
Room Leader * Purley * Salary: Up to £33,0000 per year * Bonus: Potential to earn a further £1,500 in bonus * 4-day or 5-day working week available Lead in our Explorer, Discover, Creator or Inventor rooms where children, educators and families thrive. At Fennies, our Room Leaders play a key role in creating exceptional early years environments. You’ll lead your room with confidence, inspire your team and ensure every child receives outstanding care and education. If you’re an experienced early years professional ready to take the next step in your leadership journey, this is your opportunity to have a meaningful impact. Why join Fennies? We believe great leaders deserve the right support, development and recognition. Competitive salary and bonus * Up to £33,000 annual salary * Up to £1,500 performance-related bonus * Comprehensive pension scheme * £500 referral bonus Career Development * Targeted professional development programmes * Mentoring and support * Talent mapping to support your progression Wellbeing and Lifestyle benefits * 20 days annual leave, increasing by 1 per year of service (up to 25) plus bank holidays * BUPA Wellbeing Support * Free daily meals from the Fennies Café A community of committed, high-achieving educators * Regular leadership forums and networking * Summer BBQs, Christmas events and company celebrations * Recognition and reward through the Fennies Club long service awards About the Role As a Room Leader, you’ll lead your room to deliver exceptional early years education while creating a positive and inspiring environment for children and your team. You will: * Lead the day-to-day running of your room, ensuring high-quality care and education * Inspire and support your team to deliver outstanding early years practice * Plan and implement engaging learning experiences in line with EYFS and Birth to 5 Matters * Build strong partnerships with families and maintain open communication * Act as a role model for best practice, supporting team development through guidance and feedback * Maintain high standards of safeguarding, health and safety and compliance * Monitor children’s progress and support their individual learning journeys This role offers the opportunity to grow your leadership skills while making a meaningful difference in children’s early experiences. What we’re looking for You’re a confident and caring early years professional who enjoys leading others and creating an inspiring learning environment. You will have: * Level 2 or 3 Early Years qualification (or above) * Strong knowledge of EYFS, Birth to 5 Matters and child development * Experience of working in an early years setting, ideally as a room leader role * A track record of delivering high standards of care and education * Experience of strong practice as a Key Person and in implementing safeguarding, health and safety, first aid and critical care policies. * Strong organisational, communication and teamwork skills * GCSE Maths and English (Grade 4 /C or above); or equivalent Most importantly, you will bring energy, empathy and ambition to create a room where children and educators thrive. Become part of the Fennies DNA We’re family-owned and family-run; this guides our culture, our decision-making, and what it feels like to be part of our team. We have a strong sense of community, with connections that bring us together and the systems and processes that mean our educators can focus on what they do best. Quality matters to us – starting with our people and curriculum - through to our beautiful buildings and inspiring environments. We’re investing in Fennies, in our teams, and into the education we provide our children. Our People Promise inspires us to build the kind of culture that is ambitious, passionate and supportive. We provide the environment where you can: * Be Yourself * Come Together * Be All In * Go Further If this sounds like you, or you just want to know more about what it means to be part of the Fennies family, make contact with us today for a chat. Take your next steps with Fennies Our friendly Talent Recruitment team are here to answer any questions you may have about Fennies – call us to discuss the role, or if you’re just curious about what it’s like to work at Fennies, let us know, and we’ll be happy to answer any questions. Our Talent Recruitment team can be contacted by: Phone: 0208 770 3222 By email: recruitment@fennies.com Or by making an application: https://fennies.com/contact-us Diversity and Inclusion At Fennies, we celebrate diversity and believe inclusive teams create stronger learning environments for children. We welcome applicants from all backgrounds and are committed to creating a workplace where everyone feels valued and supported. Safeguarding Fennies is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to complete an enhanced DBS check and provide proof of identity. In line with Safer Recruitment guidance, online searches (including social media) may be conducted for shortlisted candidates. IAMBER #LI-DNI Room Leader 5
Room Leader * High Wycombe (OPENING DECEMBER 2026) * Salary: Up to £33,0000 per year * Bonus: Potential to earn a further £1,500 in bonus * 4-day or 5-day working week available Lead in our Explorer, Discover, Creator or Inventor rooms where children, educators and families thrive. At Fennies, our Room Leaders play a key role in creating exceptional early years environments. You’ll lead your room with confidence, inspire your team and ensure every child receives outstanding care and education. If you’re an experienced early years professional ready to take the next step in your leadership journey, this is your opportunity to have a meaningful impact. Why join Fennies? We believe great leaders deserve the right support, development and recognition. Competitive salary and bonus * Up to £33,000 annual salary * Up to £1,500 performance-related bonus * Comprehensive pension scheme * £500 referral bonus Career Development * Targeted professional development programmes * Mentoring and support * Talent mapping to support your progression Wellbeing and Lifestyle benefits * 20 days annual leave, increasing by 1 per year of service (up to 25) plus bank holidays * BUPA Wellbeing Support * Free daily meals from the Fennies Café A community of committed, high-achieving educators * Regular leadership forums and networking * Summer BBQs, Christmas events and company celebrations * Recognition and reward through the Fennies Club long service awards About the Role As a Room Leader, you’ll lead your room to deliver exceptional early years education while creating a positive and inspiring environment for children and your team. You will: * Lead the day-to-day running of your room, ensuring high-quality care and education * Inspire and support your team to deliver outstanding early years practice * Plan and implement engaging learning experiences in line with EYFS and Birth to 5 Matters * Build strong partnerships with families and maintain open communication * Act as a role model for best practice, supporting team development through guidance and feedback * Maintain high standards of safeguarding, health and safety and compliance * Monitor children’s progress and support their individual learning journeys This role offers the opportunity to grow your leadership skills while making a meaningful difference in children’s early experiences. What we’re looking for You’re a confident and caring early years professional who enjoys leading others and creating an inspiring learning environment. You will have: * Level 2 or 3 Early Years qualification (or above) * Strong knowledge of EYFS, Birth to 5 Matters and child development * Experience of working in an early years setting, ideally as a room leader role * A track record of delivering high standards of care and education * Experience of strong practice as a Key Person and in implementing safeguarding, health and safety, first aid and critical care policies. * Strong organisational, communication and teamwork skills * GCSE Maths and English (Grade 4 /C or above); or equivalent Most importantly, you will bring energy, empathy and ambition to create a room where children and educators thrive. Become part of the Fennies DNA We’re family-owned and family-run; this guides our culture, our decision-making, and what it feels like to be part of our team. We have a strong sense of community, with connections that bring us together and the systems and processes that mean our educators can focus on what they do best. Quality matters to us – starting with our people and curriculum - through to our beautiful buildings and inspiring environments. We’re investing in Fennies, in our teams, and into the education we provide our children. Our People Promise inspires us to build the kind of culture that is ambitious, passionate and supportive. We provide the environment where you can: * Be Yourself * Come Together * Be All In * Go Further If this sounds like you, or you just want to know more about what it means to be part of the Fennies family, make contact with us today for a chat. Take your next steps with Fennies Our friendly Talent Recruitment team are here to answer any questions you may have about Fennies – call us to discuss the role, or if you’re just curious about what it’s like to work at Fennies, let us know, and we’ll be happy to answer any questions. Our Talent Recruitment team can be contacted by: Phone: 0208 770 3222 By email: recruitment@fennies.com Or by making an application: https://fennies.com/contact-us Diversity and Inclusion At Fennies, we celebrate diversity and believe inclusive teams create stronger learning environments for children. We welcome applicants from all backgrounds and are committed to creating a workplace where everyone feels valued and supported. Safeguarding Fennies is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to complete an enhanced DBS check and provide proof of identity. In line with Safer Recruitment guidance, online searches (including social media) may be conducted for shortlisted candidates. IAMBER #LI-DNI Room Leader 5
Customer Retention Executive We are looking for a Customer Retention Executive to protect and grow our long-term client relationships across our Accounting-as-a-Service product. This person will take ownership of at-risk accounts, working closely with accountancy professionals and small business clients to resolve issues, reduce churn, and identify opportunities to deepen the relationship over time. About 1st Formations At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn't be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling. We're a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience. No stitched-together services. No legacy workflows disguised as software. Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence. Why Join Us Now? You'll be joining a business with strong momentum, clear direction, and real opportunity for progression. • £18m annual revenue, including £9m ARR • Over 1 million companies formed • Certified B Corp and Carbon Neutral Business • Forecast to grow 5x–10x over the next three years THE ROLE We're looking for a commercially minded, customer-focused Customer Retention Executive to protect and grow our client base across our Accounting-as-a-Service product. You'll own the retention experience — proactively engaging with customers, understanding their needs, and stepping in early when accounts show signs of risk. This is a relationship-driven role at its core: you'll balance customer advocacy with commercial objectives, turning at-risk accounts into loyal, long-term clients. Key Responsibilities • Proactively engage with existing customers to understand their needs, address concerns, and identify opportunities to retain and grow accounts through tailored solutions and timely interventions • Take ownership of at-risk customers, managing objections and resolving service issues to rebuild confidence and prevent churn • Act as a trusted point of contact for accountancy professionals and small business clients, balancing customer advocacy with commercial objectives • Collaborate closely with internal teams to deliver outcomes that reinforce customer confidence and loyalty • Analyse customer behaviour and monitor retention and usage metrics across our accountancy-focused platforms to identify at-risk accounts early • Continuously refine engagement strategies based on data to improve customer lifetime value • Maintain accurate, up-to-date records of customer interactions, risk flags, and outcomes in internal systems What We're Looking For • Proven experience in a customer retention, account management, or client relationship role, ideally within the accountancy sector or accountancy technology platforms • Commercially minded and customer-focused, with a strong ability to build lasting client relationships and reduce churn in a fast-paced environment • Confident managing objections and resolving service issues while keeping the client's confidence intact • Good understanding of accountancy workflows and practitioner challenges, so you can offer solutions that genuinely reflect client needs • Data-driven and resilient: comfortable analysing customer behaviour and retention/usage metrics to inform your approach • Motivated by results, with a track record of improving customer lifetime value and delivering a consistent, positive customer experience • A strong collaborator, able to work closely with internal teams to escalate and resolve issues What We Offer • £30,000-£35,000 salary and comprehensive benefits package • Hybrid working model (3 days in office; 2 days from home) • A genuine opportunity to shape and build retention processes from scratch • Clear progression pathways as the practice scales • A culture that values ownership, impact, and continuous improvement Equal Opportunities 1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.
The role… At Soho House, the Assistant General Manager (AGM) is responsible for supporting all aspects of the business in conjunction with the property General Manager. The AGM oversees service standards, operational efficiency, member/guest experience, staff retention and optimal profit is met at a Soho House & Co. property. Including day-to-day staff management, an Assistant General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As an Assistant General Manager, you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The Assistant General Manager works very closely with internal and external stake holders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities. A successful Assistant General Manager will collaboratively partner with the General Manager to develop goals and actionable items required to optimize performance and profitability. Main Duties * Strategic business partner and influential leader who communicates effectively with internal and external stake holders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation * Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews * Execute action plans on time and budget to support business improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff * Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards * Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities * Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and over all experiences that have been outlined by local General Manager * Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance Required Skills/Qualifications * At least 7-10+ years managing high-volume Food and Beverage (F&B) and experience managing operations specific to; Front Office, Rooms, Housekeeping, Maintenance and Reservations * Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests * Assist with interviewing all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and success planning * Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys * Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink. * Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable * Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.
The role… At Soho House, the Cecconi's General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention and optimal profit is met at the public restaurant Cecconi's. Including day-to-day staff management, a Cecconi's General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As Cecconi's General Manager you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The Cecconi's General Manager works very closely with internal and external stake holders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities. A successful Cecconi's General Manager will collaboratively partner with the Executive Chef, Director of Operations and COO to develop strategic business objectives and goals that result in optimizing the business’ performance and profitability. Main Duties * Influential leader and strategic business partner to internal and external stake holders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation * Responsible assessing the business on a weekly/daily basis and in providing reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff. * Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards * Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities * Oversee the creation, collaboration of regional properties (if applicable), execution and planning of any “big moment” such as winter roof conversions, Halloween, off site festivals within the region to ensure a smooth, profitable experience for our members, guests and staff * Guide, develop and implement decisions that outline policies, procedure and systems to improve business operations, service, retention and over all experience * Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance Required Skills/Qualifications * At least 10+ years managing high-volume Food and Beverage (F&B) or multi-unit operations * Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests * Interview all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and success planning * Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys * Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink. * Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable * Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.
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