Client

TUS TAREAS VOTRE MISSION EN TANT QUE CONSEILLER(ÈRE) DE VENTE En tant qu'ambassadeur(rice) de Flabelus, vous serez le premier point de contact de nos clients. Votre mission sera d'offrir une expérience unique et mémorable à chaque visite, tout en contribuant au développement des ventes et au bon fonctionnement de la boutique, dans le respect des valeurs de notre marque. Nous recherchons une personne dynamique, chaleureuse et proactive, passionnée par la mode, le contact humain et l'univers du retail. VOS RESPONSABILITÉS VENTES & EXPÉRIENCE CLIENT * Contribuer à l'atteinte des objectifs de vente quotidiens et mensuels. * Appliquer les stratégies commerciales définies par le management. * Offrir un accueil chaleureux et un accompagnement personnalisé à chaque client. * Représenter l'univers et les valeurs de Flabelus à travers une expérience client d'excellence. TRAVAIL D'ÉQUIPE & COLLABORATION * Participer activement aux objectifs commerciaux de l'équipe. * Soutenir vos collègues et contribuer à une ambiance de travail positive et collaborative. * Remonter les informations utiles au Responsable de Magasin et proposer des idées d'amélioration. GESTION DE LA BOUTIQUE * Respecter les procédures internes afin d'assurer le bon fonctionnement quotidien de la boutique. * Participer à la gestion des stocks, aux réassorts et aux inventaires. * Gérer les retours, les échanges et le suivi des commandes e-commerce. SUIVI & ORGANISATION * Compléter les documents de suivi (reportings, suivi des stocks, incidents, etc.). * Veiller au respect des standards visuels et opérationnels de la boutique. TU PERFIL VOUS ÊTES... * Dynamique, souriant(e) et orienté(e) client. * Passionné(e) par la mode et attentif(ve) aux détails. * Positif(ve), autonome et force de proposition. * À l'aise dans un environnement dynamique et avec le travail en équipe. * Vous aimez apprendre et relever de nouveaux défis. * Un niveau d'anglais intermédiaire est apprécié, tout comme une expérience dans une marque premium ou de luxe. ¿POR QUÉ NOSOTROS? L'ESPRIT FLABELUS Chez Flabelus, nous recherchons des personnes qui... * Adoptent une attitude positive et trouvent des solutions. * Sont inspirées par la mode, la créativité et l'artisanat. * Partagent notre engagement en faveur d'une consommation plus responsable. * Aiment travailler en équipe avec bienveillance et empathie. * Communiquent avec transparence et authenticité. * Ont envie de grandir, d'apprendre et de toujours se dépasser.

YOUR MISSION JOB TITLE: Network Maintenance Manager  JOB LOCATION: NI TERMS: Permanent, full time       THE JOB  We are looking for a Network Maintenance Manager to take the lead in ensuring the Network Maintenance department is resourced and prepared to respond maintenance activities on the telecoms network.   This is a hands-on position with high level of competency required. The candidate will be expected to hold a high level of ownership for their area of responsibility and will include  weekend work on a rota basis. YOUR PROFILE WHAT WILL YOU BE DOING? * Managing the Network Maintenance team, ensuring achievement of KPIs, management of staff, training and any employee related issues * Upskill all levels of the team, promoting high performance teams, identifying training gaps and mentoring team members * Developing a team and processes to maximise effectiveness and efficiency of labour, ensuring Network Maintenance work is prioritised, responded to and dealt with in line with SLAs * Ensure all necessary cross-functional resources are identified and ensure that all resources understand their roles and accept their responsibilities * Managing the standby callout rota and ensuring appropriate resources are made available at all times * Attend fault location and complete any make safe/survey actions when required. * Identify fault, cause of fault and works required to restore service and record details of  damage identified.   * Programme and planning of works outside of Network Maintenance to assist other departments * Oversee completion of works to specifications and to PIA standards, attending site where required   * Using appropriate systems, tools and techniques, establish and manage an effective reporting structure to measure and track performance * Ensure data is captured accurately and financial information is provided to appropriate departments * Liaising with management and providing reports on Network Maintenance works and any issues * Liaising with the network owner, ensuring deadlines are met, within budget and works up to standard * Ensure relevant Health & Safety standards are followed and achieved, including but not limited to SSRAs, Street works, audits, inspections, investigations etc.  * Development of team resulting in streamlining processes as required on network * Attend all required meetings with both network owner and sub-contractors and third parties * Manage risk register in line with delivery programme and documentation of possible delays * Assess, review, and mitigate commercial & contractual risks * Monitor work production outputs closely with regular dialogue with the commercial dept.   WHAT WILL YOU BRING? The ideal person will have a proven track record of managing reactive maintenance, people and resources to achieve client expectations in a pressurised environment. * 2+ years’ experience in a management role * Significant experience reactive maintenance management * Technically aware and ability to learn, understand and converse with technical terminology  * Significant experience of cabling and/or testing and splicing on a Fibre network, with the ability to provide sound technical advice * Proven track record of delivering to time, cost and quality * Well-developed planning and organisational skills including schedule management * Outstanding communication and inter-personal skills * Effective negotiation skills * High-level of IT literacy including experience of using Microsoft Office, including Word and Excel * Experience of using GIS / Network mapping systems  * Full UK driving licence * Ability to attend site when required, including out of hours   ABOUT US Viberoptix, part of the Fibrus Group of companies, deliver specialised fibre network build solutions from design, civils activities, cabling and splicing. Our team of experienced and certified engineers are leaders in their field providing excellence in every aspect of the fibre network construction.   HOW TO APPLY To apply to join Viberoptix, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in #Viberoptix.   At Viberoptix, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.

YOUR MISSION JOB TITLE: Physical Infrastructure Access Administrator  JOB LOCATION: Coalisland – in office THE JOB This is a fantastic opportunity to join our business as we continue to grow. Working within a busy team, you will work closely with others to ensure all the administration tasks related to our network build are completed in line with the Openreach PIA requirements. Full training will be provided. YOUR PROFILE WHAT WILL YOU BE DOING? You will be responsible for the following areas and activities: * Completion of administration tasks within a timely and accurate manner * Reading cable maps and adding to Openreach Map (training will be provided) * Assist in the production of reports as required by management and wider functions * Work with internal and external stakeholders to ensure delivery on time, and to standards for safety and compliance * Responding to queries and requests from across the business to support delivery * Quality checking TRR maps on Arc * Submitting daily whereabouts to the client, including extracting all whereabouts and populating onto excel * Submitting weekly whereabouts, including details of where future works will be and uploading information onto Openreach (OR) portal * Creation of Network Adjustments using both Arc and the OR portal to create A55 packs * NOI (notice of Intent) creation to advise OR of the future use of their structure, including extracting information from design maps * Identifying missing inventory from the OR portal and raising cases with OR to resolve * Gather data on D-poles, identifying which are able to be worked on and which need to be replaced by OR before completing works * Create SPO (self-provide order) evidence for submission to evidence work completed is to OR standard * Liaise with design to ensure that all design changes are recorded and uploaded to OR portal * Reporting of damages of network to Openreach WHY US? Ideally you will come from an administrative background, you’ll be excellent with Excel and work well under minimal supervision within a team. · Experience in an administration role · Able to communicate effectively both internally and externally · IT literate with good knowledge of all MS Office packages · Able to demonstrate the ability to work in a professional environment with high expectations · Telecoms and/or GIS experience is desirable but not essential ABOUT US Viberoptix, part of the Fibrus Group of companies, deliver specialised fibre network build solutions from design, civils activities, cabling and splicing. Our team of experienced and certified engineers are leaders in their field providing excellence in every aspect of the fibre network construction. HOW TO APPLY To apply to join Viberoptix, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Viberoptix. At Viberoptix, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information. Job Types: Full-time, Permenant Work Location: In person #Viberoptix

YOUR MISSION WHAT WILL YOU BE DOING? * Splicing of live/in build network using a Fujikura 90s or similar (company provided) * Installation of various branded optical fibre cables to various types of splice enclosures, working to Viberoptix required standards * Fault finding on existing network, updating and interpreting Splcing schedules. * Testing and Splicing fibres to ensure that they are in line with the client quality standards using EXFO - ILM/OTDR * Production/Interperet of Fibre characterisation reports (EXFO). * Ensure relevant Health & Safety standards are followed and achieved YOUR PROFILE WHAT WILL YOU BRING? * Ability to produce, update and interpret records of daily work logs, data recordings and network design maps * Ability to work on their own as well as part of a team * Experience of testing and splicing on a Fibre network * Experience with various types of splice enclosures Corning BPEO’s size 0, 1.5 and 2, Hellermann, Prysmian * Confident working at heights and underground network when required * Excellent communication skills across all levels * Excellent organisation, communication and leadership skills * Experience of using Microsoft Office, including Word and Excel * Full valid driving licence ABOUT US Viberoptix, part of the Fibrus Group of companies, deliver specialised fibre network build solutions from design, civils activities, cabling and splicing. Our team of experienced and certified engineers are leaders in their field providing excellence in every aspect of the fibre network construction. HOW TO APPLY To apply to join Viberoptix, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Viberoptix.   At Viberoptix, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.  WHY US? #Viberoptix

🏆 🎉 🏆 WE'RE PROUD TO ANNOUNCE WE'VE WON ADVICE FIRM OF THE YEAR AT THE MONEY MARKETING AWARDS 🏆 🎉 🏆 We are seeking someone with strong communication and analytical skills to join Octopus to work as a Pensions Specialist. This role will sit in a team responsible for launching new products and services and have day-to-day responsibility for our pension splitting work with amicable, another company in Octopus Group.  This is a client-facing role where you will own pension-related work within divorce cases and act as the primary point of contact throughout the lifecycle of each case. You will produce Pension on Divorce Expert reports using our pension calculation tools, while ensuring clients feel supported, informed, and confident during what is often a complex and sensitive period.  The role is not actuarial and does not involve expert witness work. KEY RESPONSIBILITIES CLIENT RELATIONSHIP MANAGEMENT (CORE FOCUS) * Act as the primary point of contact for clients. * Build strong, trusted relationships with clients throughout the divorce process. * Communicate potentially complex pension matters in a clear, calm, and accessible way. * Provide reassurance and guidance to clients dealing with sensitive financial and personal circumstances. * Manage expectations proactively, ensuring clients are kept informed at every stage. * Lead client discussions and maintain a consistent, high-quality client experience from instruction through to completion. * Act as an introducer to other Octopus Group companies and services.  TECHNICAL PENSIONS WORK * Oversee and/or review pension sharing calculations and related outputs. * Interpret pension benefits across Defined Benefit (DB), Defined Contribution (DC), and hybrid arrangements. * Work with Cash Equivalent Transfer Values (CETVs) and scheme-specific benefit structures. * Ensure accuracy and consistency of all technical calculations and supporting documentation. * Apply pension knowledge in a practical, case-focused manner. CASE & WORKFLOW MANAGEMENT * Manage a portfolio of divorce-related pension cases end-to-end. * Prioritise workload effectively to meet deadlines and client expectations. * Coordinate with internal teams to ensure timely and accurate delivery of outputs. * Identify and resolve issues or risks early in the process. * Maintain clear case records and ensure high standards of documentation. PROFESSIONAL LIAISON & COLLABORATION * Work closely with solicitors, financial advisers, and other professionals involved in divorce proceedings. * Contribute to a collaborative, service-led approach across all client interactions. * Support continuous improvement of internal processes, templates, and client experience. PERSON SPECIFICATION QUALIFICATIONS & KNOWLEDGE * Relevant pensions qualification and experience (e.g. PMI, DipPFS) * Strong knowledge of UK pension schemes, including DB and DC arrangements. * Familiarity with Cash Equivalent Transfer Values (CETVs). * Awareness of relevant guidance (e.g. Pensions Advisory Group) is desirable. EXPERIENCE * 3+ years’ experience in pensions administration, consultancy, financial planning, paraplanning or a technical pensions role. * Experience working with different types of pension schemes. * Proven experience in a client-facing role, ideally involving complex or sensitive financial matters. * Experience acting as a primary contact for clients. CORE COMPETENCIES CLIENT RELATIONSHIP MANAGEMENT (CRITICAL) * Demonstrates strong ability to build trust-based client relationships. * Communicates complex information in a clear, structured, and reassuring manner. * Shows empathy, discretion, and emotional intelligence in sensitive situations. * Takes ownership of the client experience, ensuring continuity and consistency. * Confident in leading conversations with clients and managing expectations effectively. TECHNICAL CAPABILITY * Strong understanding of pension structures and benefits across multiple scheme types. * Able to review, interpret, and sense-check pension-related calculations. * Applies technical knowledge in a practical, client-focused context. * Maintains high attention to detail and accuracy in all outputs. ORGANISATION & CASE MANAGEMENT * Strong ability to manage multiple cases simultaneously. * Effective prioritisation skills with a focus on deadlines and service quality. * Proactive in identifying risks and resolving issues early. * Structured and methodical approach to managing workflow and documentation. PERSONAL ATTRIBUTES * Calm, confident, and professional in client-facing situations. * Strong communicator with the ability to simplify complex technical topics. * Empathetic and sensitive to clients navigating difficult personal circumstances. * Highly organised with strong attention to detail. * Proactive, solutions-focused, and takes ownership of outcomes. * Comfortable balancing technical work with high levels of client interaction. ADDITIONAL INFORMATION This role is not actuarial and does not involve acting as an expert witness or providing court testimony. The focus is on delivering high-quality pensions expertise in a practical, accessible way, alongside exceptional client relationship management. A key success factor in this role is the ability to combine technical pensions understanding with the confidence and interpersonal skills required to build trusted, long-term client relationships. WHY JOIN US * This role is an exciting opportunity to grow and contribute to a brand new collaborative product between Octopus and amicable * You’ll have the opportunity to work in a specialist and growing area of pensions and divorce. * You’ll have direct ownership of client relationships and case outcomes. * We offer a supportive and collaborative working environment that spans Octopus Money and amicable, as well as the broader Octopus Group * You’ll get exposure to complex, varied, and meaningful casework. * As the first hire for this new product, you’ll be exposed to career development opportunities within a specialist field. The interview process Our interview process typically includes:  * An intro call with our talent team * A competency-based interview with the hiring manager * A panel interview with a short task presentation * A conversation focused on how you work and what you value We’ll keep it simple and respectful of your time, and you’ll meet the people you’ll actually work with. Our average process takes around four weeks but we’ll always work around your availability. What’s in it for you Base salary: £45,000 - £55,000 DOE + benefits We want people to grow here, to feel supported and to feel proud of the impact they make! You’ll get: * 18 days a year working from anywhere (for non regulated roles) * Bonus for non-commission based roles * Company pension * Private medical insurance * Enhanced parental leave * Birthday day off * A supportive team who care about what they do * The chance to help people improve their lives Please note, as a regulated business we are required to run background checks for all employees which covers adverse financial and unspent convictions. These will only take place upon a successful job offer. About Octopus Group  We’re part of the Octopus Group: a privately-owned business that’s been doing things differently for 25 years. Octopus sets out to build businesses that will outlive us and create a better world for future generations, including brands such as Octopus Energy, Octopus Investments and Octopus Legacy. -- We believe in equal financial education for everybody, no matter their background.  We pride ourselves on building an inclusive working environment where diversity is celebrated. We do not and never will discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require support completing your application please contact applications@octopusmoney.com

Scientific Director - Promotional Nucleus Global is an exciting leader in the field of medical communications. Drawn together from several backgrounds including the pharmaceutical industry, research, marketing, medical and regulatory writing, sales, publishing, digital media and design, we have the experience and all-round ability to conceive and deliver the best quality medical communications programs. About the role The Scientific Director will be the key scientific lead on a variety of promotional accounts (obesity/cardio metabolic), providing editorial, scientific, and strategic expertise to our client teams. Experience Working in partnership with Client Services, you will help to establish a cohesive and dynamic relationship between the accounts and editorial teams and the client, leading discussions in client meetings/teleconferences (as required) to ensure client satisfaction is maintained at all levels. Here's what you'll be doing: * Responsible for ensuring that assigned medical communications are accurate, clinically relevant and reflect the most recent advances in the medical field. * Consults with key opinion leaders in the appropriate therapeutic area and provides expert resources and information. * Maintains knowledge of developments and trends in the pharmaceutical industry regarding appropriate drugs * Will partner with pharmaceutical industry clients on goals and objectives of communications programs, ensuring delivery of the highest quality product. * Remains current with medical developments and conducts literature searches to ensure delivery of accurate medical information for assigned projects. * Synthesizes clinical trial data and translates relevance for the appropriate physician and consumer audiences according to client requirements for assigned projects. * Attends and helps design clinical trial investigator meetings and advisory boards. * Help write medical manuscripts, white papers, monographs, slide kits, abstracts, and posters under the supervision of senior scientific staff. * Edits medical documents, verify scientific accuracy and provide quality control for writers and freelancers. About you: * Advanced degree in life sciences, pharmacology or medicine  * Excellent written and verbal communication and interpersonal skills * Ability to thrive in a fast-paced environment, work to and within deadlines and to juggle multiple projects * Strong financial, administrative and organization skills, including ability to multi-task * Strong client communication skills – ability to speak and work with client and faculty members * Keen attention to detail, ability to prioritize responsibilities and work in a team-oriented environment as well as independently * Advanced computer skills, knowledge of Internet searches and Microsoft Windows software including Word, Excel (can maintain complex spreadsheets) and PowerPoint. * Travel as needed, including weekends Benefits: * Health coverage * Retirement plan * PTO Nucleus Global can offer an attractive rewards package, excellent training and development opportunities, a supportive and friendly environment and the opportunity to achieve your potential. Our Pledge At Nucleus Global, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. Nucleus Global is part of Inizio Medical. Inizio is a strategic partner for health and life sciences with a full suite of medical, marketing, advisory and engagement services. Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

At HR Wallingford, we design smart, resilient solutions across the natural and built environments to help everyone live and work more sustainably with water. By harnessing research, data insights and the power of our collective expertise, we help the world to better understand the changing influence and impact of water. We have an exciting opportunity for a Technical Director to join our Water and Climate Division, focusing on the flood risk sector and taking a leading role in delivering smart and innovative research and consultancy solutions for our clients. A range of typical areas of expertise and experience required for this position would include: * Strong expertise in flood management methods and their application in the UK and internationally, including planning and measures, and the use of hydrological and hydraulic modelling in flood management; * Delivering complex flood-related projects in the UK and internationally, such as large-scale flood hazard modelling and mapping, and flood risk studies; * Excellent understanding and exposure to solving problems relating to urban flood risk and water quality risk management; * Ability to win work in this technical area, including writing successful proposals; * Technical innovation in flood management methods, and in measures such as Property Flood Resilience, and Natural Flood Management; * Training course delivery to external clients, and mentoring of internal, junior staff. About the role We are looking for an enthusiastic and highly motivated individual with specialist flood risk expertise who can lead the further development of new ideas and solutions, whilst providing confident project delivery and technical support for our clients. The role will span both research and consultancy projects – requiring both a strong technical background and excellent proposal, project management and project direction skills.  About you You will have at least 15 years of proven track record managing complex, multi-disciplinary delivery of water projects relating to flood risk.  You will have excellent understanding and exposure to flood management methods and their application in the UK and internationally.  You will have an extensive project management and delivery track record (ideally of projects involving hydrological and hydraulic modelling). You will be able to demonstrate commercial acumen through successful work winning, commercial stewardship, and client relationship development. You will have taken a leading role on projects in the UK and overseas, having the ability to drive change through innovative thinking and solutions, and the capacity to inspire others through training and mentoring. Good people skills are also important to us. A typical day for you could involve preparing a technical proposal, directing a flood risk management project team, discussing ideas for flood-related research and innovation projects, writing a paper for a peer-reviewed journal or leading meetings with clients and funding agencies. You will hold Chartered status with a relevant professional institution (e.g. MICE) and commitment to professional progression. Why choose us? * Exceptional benefits: Enjoy a defined contribution pension scheme with a minimum 10% employer contribution (matched up to an additional 5%), 25 days of holiday plus bank holidays, life insurance, and health insurance providing dental/optical cash back. * Inclusive culture: Our commitment to equality, diversity, and inclusion is embedded in our core values. * Inspiring the next generation: We are passionate about inspiring the next generation of engineers and scientists through outreach with our STEM Ambassadors. * Reach your full potential: We invest in our people, offering a chance to make a real impact from day one. * Work-life balance: We understand the importance of a healthy work-life balance and offer both hybrid working and flexi time. We are also open to exploring other flexible working arrangements, including part-time. HR Wallingford is a non-profit-distributing organisation allowing us to reinvest into strategic research and innovation. This ensures that our staff have the opportunity to work on exciting research and development projects to create the next-generation tools and technology and to apply them to solve water related problems around the world in novel ways. Collaboration and teamworking is at our core, both internally and with industry and academic partners. Consequently, we actively encourage ongoing training and development opportunities and pride ourselves on our open, inclusive and supportive work environment. Further information * Download a full job description and person specification. * Check out our exceptional benefits at hrwallingford.com/careers. * Salary: £75,000 to £110,000 (dependent on experience) * The closing date for applications is 26th July 2026 How to apply If you are excited about this role but unsure whether you’re the right fit, we encourage you to apply. We’re also happy to answer any questions by emailing careers@hrwallingford.com Interested? Please apply providing your CV with covering letter.  Additional information Our privacy notice for job applicants, available from our website, explains how we collect and process the personal data you may provide us when you apply for a job with us through our websites, or by any other means. This notice also explains how we’ll store and handle that data and keep it. HR Wallingford are an equal opportunity employer and value diversity in our workplace. We do not discriminate, and work to create an inclusive culture across our business.

🏆 🎉 🏆 WE'RE PROUD TO ANNOUNCE WE'VE WON ADVICE FIRM OF THE YEAR AT THE MONEY MARKETING AWARDS 🏆 🎉 🏆 This is a rare opportunity to join a fast-growing, mission-led business that's transforming how people access financial advice. We partner with HR and Reward teams to bring financial wellbeing into the workplace, helping employees feel more confident, secure and in control of their financial futures. You'll be at the heart of our growth journey, working with progressive, people-focused businesses who want to do better by their employees. You'll sell a product that genuinely improves lives, and you'll be surrounded by a team that moves fast, thinks sharply, and cares deeply about the mission. ABOUT OCTOPUS MONEY At Octopus Money, we're on a mission to make money advice accessible to all, because the right advice can turn your life dreams into reality. The facts are alarming: half of Brits reach retirement age without enough money to live the life they want, financial stress is a leading cause of poor mental health and only 8% of us have access to 1-to-1 advice. There's plenty of information out there, but most of us just wish that someone we trust would tell us what to do with our money. With Octopus Money, you get a personalised plan and a friendly expert to help you make it happen. We combine advisers, coaches and technology to understand your situation and recommend the right steps for your savings, investments, pensions and more. To transform millions of lives, we need a movement. So whether you're a workplace supporting your employees' financial health or a firm that wants to offer affordable advice to your customers, we hope you'll join us. We believe everyone deserves personal, 1-to-1 advice with their money. THE ROLE AND OPPORTUNITY You'll be responsible for driving new business across the UK, managing the end-to-end sales process, and building trusted relationships with HR and Reward leaders. This isn't just another sales role, it's a chance to be part of something that genuinely matters and to play a key role in building a category-defining business. We believe you should have access to every size of opportunity, big or small. Bring the value, and you get a slice of it, every single time. You'll thrive here if you back your gut, adapt fast, and are used to working without a playbook. As an early-stage business, you'll wear many hats - outreach, multi-threading, hosting events, shaping the sales narrative, negotiating contracts, and working with tech and ops to solve for the customer. DAY TO DAY YOU WILL * Own the full sales cycle from initial outreach to close * Research, plan, and collaborate with the SDR and marketing team to create outreach campaigns for target accounts across financial services, professional services, legal, recruitment, media, and tech * Lead discovery conversations that challenge and educate HR and Reward teams * Tailor our value proposition to specific client needs and sectors * Build a tailored business case connecting our solution to the business objectives * Build and nurture a high-quality pipeline of opportunities * Consistently hit and exceed revenue targets * Lead and coordinate internal resources, including SDR, operations, and launch/success teams, to ensure seamless deal delivery * Monitor market trends, competitor activity, and industry developments to identify new business opportunities * Participate in client-facing activities such as dinners, breakfasts, and industry events to strengthen relationships and drive engagement * Feed insights back to the product team based on client needs and market demand ABOUT YOU A GENUINE DESIRE TO HELP PEOPLE You're driven by your targets and the company's OKRs, but you care just as much about doing right by the customer. Sharp and quick on your feet You read a room fast, trust your gut, and find creative ways to stand out and figure things out without a script. Earns trust You know when to challenge your prospect's thinking and push back when it matters. You know when a "no" from you builds more trust than a "yes." Own your destiny You take full responsibility for your number, and you'll roll up your sleeves to hit it. Move with urgency and focus You take initiative, prioritise ruthlessly, and pivot fast when the plan changes. Build relationships that stick You earn trust with senior stakeholders through credibility, insight, and always having their best interest at heart. Tell stories that captivate You bring a proposition to life and hold the attention of busy decision-makers. NECESSARY REQUIREMENTS * Proven track record in a closing sales role, ideally in a startup or scrappy, fast-moving environment * Comfortable diagnosing a problem before pitching a solution, rather than running a fixed script * Comfortable working in ambiguity, building process as you go rather than following an established playbook * Confident thinking on your feet and adapting your approach mid-conversation or mid-deal * A relentless, high-urgency approach to your work, with the judgement to know what matters most * Sharp instincts with people, you read situations quickly and adjust your approach accordingly Some of these traits can't be taught. If you've got them, we'll teach you the rest. NICE TO HAVE (BUT NOT NECESSARY) * Experience selling into multi-stakeholder sales cycles * Experience selling to HR buyers in the workplace * A track record of being a top performer (president's club, #1 rep, similar) rather than just tenure in a role * Experience selling a category-creating or newer product, where you're educating the market rather than responding to existing demand We want people to grow here, to feel supported and to feel proud of the impact they make! You’ll get: * 18 days a year working from anywhere (for non regulated roles) * Bonus for non-commission based roles * Company pension * Private medical insurance * Enhanced parental leave * Birthday day off * A supportive team who care about what they do * The chance to help people improve their lives Please note, as a regulated business we are required to run background checks for all employees which covers adverse financial and unspent convictions. These will only take place upon a successful job offer. About Octopus Group  We’re part of the Octopus Group: a privately-owned business that’s been doing things differently for 25 years. Octopus sets out to build businesses that will outlive us and create a better world for future generations, including brands such as Octopus Energy, Octopus Investments and Octopus Legacy. -- We believe in equal financial education for everybody, no matter their background.  We pride ourselves on building an inclusive working environment where diversity is celebrated. We do not and never will discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require support completing your application please contact applications@octopusmoney.com

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Account Manager Location: Abuja Work Mode: Hybrid Job Purpose The Account Manager serves as the primary trusted advisor and ongoing point of contact for Moniebook customers post-onboarding. This role is accountable for driving long-term customer satisfaction, retention, and growth by ensuring customers maximise value from the Moniebook solution, achieve their business objectives, and remain engaged, successful partners. Operating as a proactive customer advocate, you will own the customer relationship lifecycle, monitoring signals, conducting regular business reviews, identifying expansion opportunities, resolving issues, and driving feature adoption that deepens product stickiness. Success is measured by customer retention (churn prevention), Net Promoter Score (NPS), expansion revenue (upsell/cross-sell), and customer satisfaction (CSAT) scores. Key Responsibilities * Customer Relationship Ownership: Serve as the primary point of contact for assigned customer accounts. Build trusted relationships with key stakeholders (business owners, managers, staff) through proactive communication, responsiveness, and genuine commitment to their success. * Proactive Customer Engagement & Support: Regularly check in with customers to assess satisfaction, understand evolving needs, provide guidance on best practices, and address questions or concerns before they escalate. Be the first responder for customer queries and issues, delivering quick, efficient solutions. * Adoption & Value Realization: Drive ongoing adoption of Moniebook features by educating customers on underutilised capabilities, sharing relevant use cases, and providing training refreshers. Monitor usage data to identify adoption gaps and proactively intervene to increase engagement and product stickiness. * Customer Health Monitoring & Risk Management: Track customer health signals, including login frequency, transaction volume, support ticket trends, and feature adoption. Identify at-risk accounts showing signs of disengagement or dissatisfaction, and implement targeted retention strategies to prevent churn. * Quarterly Business Reviews (QBRs): Conduct structured business review sessions with customers to analyse their usage data, showcase ROI and value delivered, align on business goals, surface insights and recommendations, and co-create success plans for the upcoming period. * Revenue Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs, business growth, and product usage patterns. Collaborate with Sales to introduce additional features, premium tiers, or complementary products that drive incremental revenue and customer value. * Issue Resolution & Escalation Management: Troubleshoot technical issues, configuration challenges, and operational questions. Coordinate with Product, Engineering, and Support teams to resolve complex issues while maintaining transparent communication with customers and managing their expectations throughout. * Customer Advocacy & Voice-of-Customer: Serve as the internal voice of the customer by collecting and synthesising feedback, feature requests, pain points, and competitive insights. Share these with Product and Leadership teams to inform product roadmap decisions and business strategy. * Renewal Management: Own the renewal process for assigned accounts, ensuring contracts are renewed on time with minimal friction. Proactively address renewal concerns, negotiate terms where appropriate, and secure long-term commitments that reflect the value delivered. * Continuous Learning & Product Expertise: Develop and maintain deep expertise in Moniebook's product capabilities, retail industry trends, competitive landscape, and customer success best practices. Participate in team training, product updates, and AM strategy initiatives to continuously elevate your impact. Qualifications * 3 - 5 years of experience in customer-facing roles such as customer success, account management, customer support, or client services (SaaS or retail technology experience strongly preferred) * Proven track record of managing customer relationships, driving retention, and achieving customer satisfaction targets * Strong interpersonal and communication skills with ability to build trust, influence stakeholders, and navigate difficult conversations with empathy and professionalism * Excellent problem-solving and conflict-resolution skills, able to diagnose issues, think critically, and deliver practical solutions under pressure * Technical aptitude with ability to quickly learn software products, troubleshoot issues, and effectively demonstrate product features to diverse audiences * Strong organizational skills and ability to manage multiple customer accounts, priorities, and projects concurrently without compromising quality * Data-driven mindset, comfortable analysing customer usage data, identifying trends, and translating insights into actionable strategies * Self-motivated, proactive, and results-oriented with strong sense of ownership and accountability for customer outcomes * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) About You * You're genuinely customer-obsessed, you measure your success by your customers' success and take personal pride in their achievements * You're a relationship builder who naturally earns trust, listens deeply, and makes customers feel heard, valued, and supported * You're proactive and anticipatory, you don't wait for problems to escalate; you spot early warning signs and intervene before customers consider leaving * You're commercially minded, you understand the business value of retention and expansion, and you're comfortable having revenue conversations with customers * You're a problem-solver at heart, you stay calm under pressure, think critically, and find creative solutions to complex customer challenges * You're organised and disciplined, you manage your book of business methodically, follow through on commitments, and never let important details slip through the cracks * You're collaborative and team-oriented, you work seamlessly across departments to deliver exceptional customer experiences and achieve shared goals * You're resilient and adaptable, you thrive in dynamic, fast-paced environments and view challenges as opportunities to learn and grow What Success Looks Like * Maintain >95% gross retention rate (GRR) across your customer portfolio, with proactive churn prevention strategies that keep customers engaged long-term * Maintain >80% active rate across your customer portfolio * Consistently identify and close upsell/cross-sell opportunities that drive 10-15% net revenue retention (NRR) growth annually within your accounts * Drive measurable increases in feature adoption across your accounts, with customers actively using 4+ core Moniebook capabilities that maximise platform value * Execute timely, friction-free renewals with 100% on-time contract completion and minimal escalations to leadership * Your customers become promoters, willingly providing references, testimonials, case studies, and referrals that support sales and marketing efforts * You regularly share customer insights that influence product decisions, contribute to CS process improvements, and mentor junior team members to elevate overall team performance What we can offer you Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning: We have a learning-and-development-focused environment, with an emphasis on knowledge sharing, training, and regular internal technical talks. Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the operations lead. * A behavioural and technical interview with the business lead. Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Company Description: Systemiq is the system change company, working to accelerate the transition to a net-zero, nature-positive and more inclusive economy. As a certified B Corp, we partner with business, finance, policymakers and civil society to transform five interconnected systems: energy, nature and food, materials and circularity, sustainable finance, and urban transformation. We bring together strategy, policy, market design and capital mobilisation to deliver tangible results in the real economy. Founded in 2016, Systemiq has grown to a global team of more than 300 people across Brazil, France, Germany, Indonesia, Kenya, the Netherlands, the UK and the US, united by a singular focus on sustainability. Job title: Accounts Receivable Associate Key Responsibilities: * Support the timely and accurate preparation and issuance of client invoices, including expense reimbursements. * Monitor incoming payments from clients, and update financial records promptly. * Lead follow-up activity on outstanding/aged receivables. * Support customer account reconciliations and investigate discrepancies. * Work with internal teams to resolve queries and issues. * Review our contracts with clients to confirm invoicing schedules, payment terms, and related requirements. * Maintain supplier onboarding forms and relevant withholding tax documentation. * Work with colleagues in the finance team and PMO team to maintain an accurate business cash forecast. * Update client account information and records. General Responsibilities: * Maintain accurate financial data in accounting systems. * Support monthly reconciliations and reporting. * Assist with audit preparation by organising documentation as requested. * Follow internal controls, policies, and procedures. * Identify opportunities to improve processes and efficiency. Key Competencies: * Attention to detail: Maintains accuracy in financial data and transactions. * Organisation: Manages multiple tasks and deadlines effectively. * Communication: Interacts clearly and professionally with internal teams and external stakeholders. * Analytical thinking: Identifies discrepancies and supports effective problem-solving. * Teamwork: Collaborates effectively and supports team members. * Strong customer service skills. * Familiarity with accounting and financial terminology and practices. * Exposure to different currencies and relevant tax rates. Qualifications: * Two years’ experience in Accounts Receivable or a related finance role. * Understanding of accounting principles. * Proficient in Microsoft Excel. * Familiarity with accounting systems such as Xero, SAP, or NetSuite is desirable. * Fluent in English for international working environments Diversity & Inclusion At Systemiq, we absolutely believe diverse perspectives are essential to driving system change. We are committed to creating an inclusive workplace where people feel respected, supported and able to do their best work. Click here to view our Data Policy.

The Titan Group provides a broad range of services across the whole wealth value chain – from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to.  As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses.   Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start-up energy and the security of private equity backing. It’s an inspiring time to join the team!   Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best-in-class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals. The role   The purpose of this role is to deliver excellent financial planning, advice, and service to clients via a desk based service model, you will be servicing existing clients with investable assets of up to £250,000. This department of the business is leading in tech adoption to enhance financial planner and client experiences.   This is a growing team, and will provide a fantastic opportunity for those already within Private Client roles or with a Paraplanning background, who hold the level 4 diploma (essential) and are looking to start their career within Financial Planning.    This is a hybrid role, full-time permanent role (35hours a week) - 3 days a week working from the office, 2 can be UK home-based.  

The Titan Group provides a broad range of services across the whole wealth value chain – from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to.  As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses.   Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start-up energy and the security of private equity backing. It’s an inspiring time to join the team!   Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best-in-class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals. This is a fantastic opportunity for Diploma-qualified individuals currently working in roles such as Paraplanning, Client Management, Mortgage Advice, or Financial Services Administration, who are looking to take the next step into a Financial Planner position. You will begin in a supported, desk-based advisory role, working with an established client bank and gaining hands-on experience delivering advice, building relationships, and developing towards full Financial Planner status. We offer a structured development pathway, with clear progression through to full advisory and beyond, supported by experienced leadership and a highly collaborative environment. Career Development At Titan, we are committed to developing future Financial Planners. Structured progression from trainee/advisory support into full Financial Planner roles Exposure to real client relationships from the outset Ongoing training, mentoring, and support from experienced advisers

The Titan Group provides a broad range of services across the whole wealth value chain – from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to.  As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses.   Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start-up energy and the security of private equity backing. It’s an inspiring time to join the team!   Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best-in-class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals. The role   The purpose of this role is to deliver excellent financial planning, advice, and service to clients via a desk based service model, you will be servicing existing clients with investable assets of up to £250,000. This department of the business is leading in tech adoption to enhance financial planner and client experiences.   This is a growing team, and will provide a fantastic opportunity for those already within Private Client roles or with a Paraplanning background, who hold the level 4 diploma (essential) and are looking to start their career within Financial Planning.    This is a hybrid role, full-time permanent role (35hours a week) - 3 days a week working from the office, 2 can be UK home-based.  

The Titan Group provides a broad range of services across the whole wealth value chain – from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to.  As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses.   Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start-up energy and the security of private equity backing. It’s an inspiring time to join the team!   Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best-in-class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals. The role   The purpose of this role is to deliver excellent financial planning, advice, and service to clients via a desk based service model, you will be servicing existing clients with investable assets of up to £250,000. This department of the business is leading in tech adoption to enhance financial planner and client experiences.   This is a growing team, and will provide a fantastic opportunity for those already within Private Client roles or with a Paraplanning background, who hold the level 4 diploma (essential) and are looking to start their career within Financial Planning.    This is a hybrid role, full-time permanent role (35hours a week) - 3 days a week working from the office, 2 can be UK home-based.  

Customer Retention Executive We are looking for a Customer Retention Executive to protect and grow our long-term client relationships across our Accounting-as-a-Service product. This person will take ownership of at-risk accounts, working closely with accountancy professionals and small business clients to resolve issues, reduce churn, and identify opportunities to deepen the relationship over time. About 1st Formations At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn't be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling. We're a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience. No stitched-together services. No legacy workflows disguised as software. Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence. Why Join Us Now? You'll be joining a business with strong momentum, clear direction, and real opportunity for progression. • £18m annual revenue, including £9m ARR • Over 1 million companies formed • Certified B Corp and Carbon Neutral Business • Forecast to grow 5x–10x over the next three years THE ROLE We're looking for a commercially minded, customer-focused Customer Retention Executive to protect and grow our client base across our Accounting-as-a-Service product. You'll own the retention experience — proactively engaging with customers, understanding their needs, and stepping in early when accounts show signs of risk. This is a relationship-driven role at its core: you'll balance customer advocacy with commercial objectives, turning at-risk accounts into loyal, long-term clients. Key Responsibilities • Proactively engage with existing customers to understand their needs, address concerns, and identify opportunities to retain and grow accounts through tailored solutions and timely interventions • Take ownership of at-risk customers, managing objections and resolving service issues to rebuild confidence and prevent churn • Act as a trusted point of contact for accountancy professionals and small business clients, balancing customer advocacy with commercial objectives • Collaborate closely with internal teams to deliver outcomes that reinforce customer confidence and loyalty • Analyse customer behaviour and monitor retention and usage metrics across our accountancy-focused platforms to identify at-risk accounts early • Continuously refine engagement strategies based on data to improve customer lifetime value • Maintain accurate, up-to-date records of customer interactions, risk flags, and outcomes in internal systems What We're Looking For • Proven experience in a customer retention, account management, or client relationship role, ideally within the accountancy sector or accountancy technology platforms • Commercially minded and customer-focused, with a strong ability to build lasting client relationships and reduce churn in a fast-paced environment • Confident managing objections and resolving service issues while keeping the client's confidence intact • Good understanding of accountancy workflows and practitioner challenges, so you can offer solutions that genuinely reflect client needs • Data-driven and resilient: comfortable analysing customer behaviour and retention/usage metrics to inform your approach • Motivated by results, with a track record of improving customer lifetime value and delivering a consistent, positive customer experience • A strong collaborator, able to work closely with internal teams to escalate and resolve issues What We Offer • £30,000-£35,000 salary and comprehensive benefits package • Hybrid working model (3 days in office; 2 days from home) • A genuine opportunity to shape and build retention processes from scratch • Clear progression pathways as the practice scales • A culture that values ownership, impact, and continuous improvement Equal Opportunities 1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  About the Role:  We are looking for a Care Pro Relationship Manager who can develop and execute a consistent staffing strategy that supports exceptional experiences for both our Clients and Care Pros (caregivers). This role is at the heart of our mission—balancing the needs of clients and the wellbeing of Care Pros through thoughtful staffing, strong relationships, and close collaboration with the Client Manager. As a Care Pro Relationship Manager, you will proactively engage and build trusted relationships with our Care Pros, ensuring they feel valued, supported, and set up for success. You’ll lead with empathy and operational rigor, driving staffing strategy and execution that enable seamless client care and a sense of purpose and belonging for every Care Pro. This is a remote position, with several openings available to support our various markets. The role follows a Monday–Friday schedule, 8:00 a.m. to 5:00 p.m. Eastern Time Zone schedule. Flexibility to occasionally respond during evenings or weekends may be required.   About the Team: At Honor, we are redefining what homecare can be — blending world-class operations, innovative technology, and compassionate service to transform the industry. Our Operations Team is the engine of our home care platform, built on two essential, highly collaborative functions. Client Managers own the client experience and drive business growth by focusing deeply on satisfaction, quality, and long-term relationships. Working in tandem, Care Pro Relationship Managers ensure the success of our vital field staff by supporting the Care Pro experience — driving exceptional staffing outcomes through the best quality matches, fostering engagement, and strengthening retention. Together, we deliver a seamless, high-quality, and scalable care experience for both our clients and the Care Professionals who make it all possible.   As a Care Pro Relationship Manager at Honor, you will: Oversee and execute market staffing strategy * Develop and manage market staffing strategy through consistent Care Pro outreach and relationship building, staffing best practices, schedule building and adherence, and creative staffing processes while utilizing innovative tools. * Work in tight coordination with the Client Manager to understand specific Client context and care plans, suboptimal matches, and schedule nuances, in order to create the best scheduling match possible. * Ensure that you quickly mobilize newly hired Care Professionals to get them work quickly and efficiently. Provide exceptional service to Care Pros  * Support Care Pros in the market by being their primary point of contact and providing actionable feedback and coaching to enable their success at every visit. * Foster relationships with Care Pros in the market to facilitate quality matches between Care Pros and clients with a focus on client and Care Professional retention. Coordinate closely with Client Manager to execute care delivery * Align with Client Manager on daily and weekly market priorities. * Communicate seamlessly to ensure scheduling decisions and Care Pro performance feedback are executed in a timely manner. * Share critical feedback and updates from Care Pros that impact Client Manager workflows. * Support Client Manager on partner communication, client experience tasks, or billing / collections efforts as needed. Partner across Honor to deliver a seamless experience * Prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Professionals, including triaging and completing tickets and delegating work. * Work with the market team to manage real-time questions, issues, or changes relating to clients. * Work directly with Care Pro Performance teams to ensure consistent Care Professional performance management experience. * Work cross-functionally to provide feedback and to support to other internal efforts such as CPHR, Trust and Safety, Recruiting and Training.   We’re looking for you to bring:  * 3+ years of experience in a complex client, patient management, or high-volume customer service role; staffing experience strongly preferred * Proven commitment to exceptional service and sensitivity to client and caregiver needs, with a strong focus on delivering high-quality care experiences * Background in operations or healthcare/home care environments preferred * Exceptional relationship management, communication, and interpersonal skills * Strong analytical and problem-solving abilities with a data-informed approach to staffing and scheduling * Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus * Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment * Adaptable and resilient, with a proactive, solution-oriented mindset * Collaborative team player with experience partnering cross-functionally   Key Performance Indicators for this role: * Phone answer rate * Ticket management * Schedule consistency * Visit fulfillment   Leadership Principles in Action as Care Pro Relationship Manager: Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role: * Are Mission First: Leaders demonstrate a genuine passion for our mission. They prioritize decisions and activities that move the mission forward. * Relentlessly Focus on Clients: Leaders always start with the client and work backwards. They are maniacally focused on creating solutions that lead to better care for our clients. * Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes. * Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary. * GSD (get stuff done): Leaders make tangible progress, delivering quality and timely results. When looking at their accomplishments over the course of a month, it's staggering what they have accomplished and how much they have moved the organization forward.   The annual base salary for this role is $64,000-$68,000. Individual compensation will be commensurate with the candidate's experience and qualifications. Base pay is just one part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including a zero cost plan for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, Employee Assistance Program. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.  #LI-AN1 Our range reflects the hiring range for this position.  We use national average to determine pay as we are a remote first company.  Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including zero cost plans for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $64,000—$68,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.