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TUS TAREAS TU MISIÓN COMO STORE MANAGER Serás el motor estratégico de nuestra nueva apertura en Calle Barquillo, Madrid, con la misión de maximizar las ventas, generar una experiencia de cliente memorable y liderar con empatía y determinación. Queremos a alguien resolutivo, carismático y con visión de negocio, que inspire a su equipo y que vibre con el universo Flabelus. TUS RESPONSABILIDADES Sales & Customer Experience * Diseñar e implementar estrategias de venta alineadas con los objetivos mensuales. * Fidelizar clientes a través de un servicio personalizado, cálido y memorable. * Supervisar y analizar KPIs: facturación diaria, ticket medio, tasa de conversión, etc. Liderazgo de equipo * Coordinar, motivar y formar al equipo para alcanzar los objetivos. * Fomentar un ambiente de trabajo positivo, colaborativo y alineado con nuestros valores. Gestión operativa * Controlar cambios y devoluciones en Shopify y seguimiento de pedidos online. * Documentar y gestionar correctamente taras, acciones de gifting e incidencias. * Asegurar el cumplimiento de procesos internos y estándares visuales de tienda. Estrategia y colaboración * Trabajar en sinergia con el equipo de comunicación para lanzar campañas locales. * Aportar ideas y feedback para mejorar procesos y potenciar la marca. TU PERFIL ¿A QUIÉN BUSCAMOS? * Experiencia mínima de 3 años como Store Manager o Assistant Manager en marcas fashion/premium. * Sensibilidad por la moda, conocimiento de tendencias y amor por los detalles. * Excelentes habilidades en ventas, liderazgo y comunicación. * Persona resolutiva, organizada, proactiva y orientada a resultados. * Buen nivel de inglés (intermedio o superior). * Familiaridad con herramientas digitales (Shopify, Google Drive...). * Plus: Experiencia previa en marcas de lujo * Persona extrovertida, amable y orientada a las ventas. * Gusto por la moda, atención al detalle y sensibilidad estética. * Actitud positiva, resolutiva y con ganas de aprender. * Habilidad para gestionar múltiples tareas y trabajar en equipo. * Valorable: nivel intermedio de inglés y experiencia en marcas premium. ¿POR QUÉ NOSOTROS? Porque en Flabelus no solo lideras una tienda: haces crecer un universo, un equipo y una marca que está conquistando el mundo.
OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we’re a long way from done! YOUR MISSION Join the Carwow Leasey division in Winnersh as a Leasing Administrator and play a pivotal role in our growth. You will empower our sales team by keeping daily operations running smoothly, tackling key administrative tasks, and championing process efficiencies. Beyond the data, you’ll be a key point of contact-cultivating strong, collaborative relationships with our customers, suppliers, and strategic leasing funders to drive Leasey’s continued success. KEY RESPONSIBILITIES The Leasing Administrator role is very much a 'hands-on’ role, where we are looking for someone to work closely with the Fulfilment Manager, and to be proactive in developing and supporting the growth of the department, establishing efficient processes in line with the growth of the business unit. * Owning the operational lifecycle by managing day-to-day dealer relationships, processing orders, and providing proactive updates to our customers. * Taking the lead on administrative duties, including the independent handling of finance documents, delivery bookings, and submitting delivery packs for payout. * Establishing strong professional credibility with our external stakeholders, specifically within our network of Dealers and Funders. * Supporting the health of the team by offering helpful feedback to peers and assisting with the coordination of our collective workload. * Maintaining an open-minded and proactive approach to change, while adapting to new process improvements to ensure there is no friction or bottlenecks. KEY REQUIREMENTS * Experience of working in a similar role within the vehicle leasing industry * An ability to work under pressure and meet team targets * Self-driven, focused, results and quality oriented * Strong negotiation skills * Work as part of a team or on your own initiative * Good organisational & administration skills and able to prioritise workload based on business critical needs * Reliable, resourceful, and approachable * Excellent verbal and written communication skills / Telephone manner * Excellent attention to detail and accuracy * Strong emotional intelligence and people skills * Entrepreneurial spirit with appetite for rapid growth organisation * Knowledge of vehicle leasing and motor industry * Solutions focused and proven ability to pro-actively determine a positive outcome * Computer literate. Must be a proficient user of Microsoft suite of packages including Word, Outlook, Excel and PowerPoint, where needed. INTERVIEW PROCESS * Step 1: Video call with a member of our Talent Team to find out more about your experience and why you want to work at Carwow * Step 2: 45 mins video-call with the Hiring Manager * Step 3: 45 mins video-call with the 2 members of our Carwow Leasey team * Step 4: Values Interview WHAT’S IN IT FOR YOU * Hybrid working - minimum 3 days per week in Winnersh * Competitive base salary * Matched pension contributions for a peaceful retirement * Share options - when we thrive, so do you! * Vitality Private Healthcare, for peace of mind, plus eyecare vouchers * Life Assurance for (even more) peace of mind * Monthly coaching sessions with Spill - our mental wellbeing partner * Enhanced holiday package, plus Bank Holidays * 28 days annual leave * 1 day for your wedding * 1 day off when you move house - because moving is hard enough without work! * For your third year anniversary, get 30 days of annual leave per year * For your tenth year anniversary, get 35 days of annual leave per year * Option to buy 3 extra days of holiday per year * Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies * Bubble childcare support and discounted nanny fees for little ones * The latest tech (Macbook or Surface) to power your gif-sending talents * Up to £500/€550 home office allowance for that massage chair you’ve been talking about * Generous learning and development budget to help you master your craft * Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for * Refer a friend, get paid. Repeat for infinite money * Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally. Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Customer Support Officer (Offline State Support) Department: Customer Support Operations Reports to: Regional Team Lead Location: Bayelsa About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback. Responsibilities * Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. * Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. * Log all customer support requests accurately for tracking and follow-up. * Coordinate with relevant internal teams to ensure timely resolution of customer issues. * Escalate complex or unresolved issues to the Regional/State Team Lead as required. * Adhere to approved communication scripts, service guidelines, and operational procedures. * Collect and document customer feedback on products and services to support continuous improvement. * Identify customer needs and offer appropriate solutions to ensure satisfaction. * Build and maintain strong, trust-based relationships with customers through clear and effective communication. * Maintain confidentiality and data privacy of customer information at all times. Experience & Background * Minimum of 1–2 years of relevant customer service or support experience. * Minimum educational qualification of BSc or HND. * Must have completed NYSC or possess a valid exemption/exclusion certificate. Skills & Competencies * Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). * Strong problem-solving and issue-resolution abilities. * Customer-centric mindset with high empathy and emotional intelligence. * Ability to collaborate effectively with internal cross-functional teams. * Meticulous attention to detail for tracking, documentation, and data logging. * Strict adherence to operational procedures, data privacy, and confidentiality guidelines. What success looks like in this role * High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. * Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. * Accurate and thorough logging of all customer interactions to prevent unresolved gaps. * Strong operational discipline with minimal escalations due to unresolved baseline issues. * Proactive collection of customer feedback that leads to actionable internal service improvements. Why join us * Competitive compensation, benefits, and career growth opportunities. * Support for professional development.
The Role… At Soho House, a Bartender plays an essential part in delivering a premium beverage experience that is both memorable and personal. You will support the Bar Manager and Assistant Bar Manager and you’ll ensure that the bar is fully operational, stocked, and always presented to the highest standard Your main responsibility is to prepare and serve classic and contemporary cocktails, wines, and spirits with precision and flair, while creating a welcoming and sophisticated environment for our members and guests. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Prepare and serve a wide variety of drinks to a consistently high standard, including cocktails, spirits, wines, beers, and non-alcoholic beverages. * Engage with members and guests in a warm, professional manner, remembering preferences and delivering a personalised experience. * Maintain cleanliness, hygiene, and organisation of the bar before, during, and after service. * Assist with stock rotation, inventory, and replenishment of supplies throughout the shift. * Ensure compliance with licensing, health & safety, and hygiene standards always. * Contribute to the development of new cocktail menus and seasonal drink offerings in collaboration with the bar team. * Process orders accurately using the POS system and ensure all billing is completed to club standards. * Collaborate effectively with the floor team, kitchen, and events department to ensure smooth and seamless service. * Handle member queries and feedback confidently, escalating any concerns to management as appropriate. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * 2 -3 years’ experience in similar capacity * Strong cocktail knowledge, including classics, techniques, and spirits. * Exceptional interpersonal skills and a confident, calm presence during busy services. * Ability to work efficiently while maintaining high standards and attention to detail. * Experience working with POS systems, stock control, and basic reporting. * Team player with a flexible, professional, and positive attitude. * Fluent in English, both written and spoken. * Personal License or willingness to obtain one (preferred). The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50—£15.50 GBP
FRESH FOOD, HAPPY DOGS. We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction. We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us. 📣 A bit about the role. We’re looking for a Talent Acquisition Partner to act as our boots on the ground hiring anchor for our UK manufacturing and fulfilment sites (Rudie’s Kitchen and Aces Pantry). This is a high impact, Individual Contributor (IC) role - perfect for a recruiter who loves being embedded in the business, can navigate everything from corporate office roles to high-volume frontline ops, and can confidently business partner with our Senior Leadership Team. You’ll be the face of TA on-site in the UK, working alongside another UK based TA Partner, where you will play a crucial role in managing critical stakeholder relationships, and driving our recruitment strategy forward. This role balances high touch stakeholder management, hands on recruiting across all levels, and operational execution - with a strong focus on keeping senior UK hiring in house, utilising data, and leveraging AI to streamline how we work. This role is based 5 days a week on site at Rudies Kitchen & Ace’s pantry in Blyth, Worksop. 🧠 What You’ll Be Responsible For. Stakeholder Partnership & Delivery * Act as the primary, trusted talent partner to the UK Operations Senior Leadership Team across Rudie’s and Aces. * Sit with UK directors and heads of departments to take briefings, challenge specs, manage expectations, and provide data backed market insights. Hands On Hiring * Own and execute end to end recruitment for all senior, corporate, and office based roles in the UK, entirely eliminating our reliance on external recruitment agencies. * Roll up your sleeves and support on high-volume, frontline, or blue-collar operational hiring during peak periods or site growth. * Deliver an exceptional, consistent candidate experience from initial outreach to onboarding. Local Mentorship * Act as a sounding board for the UK based Ops TA Partner sitting alongside you. * Help guide daily priorities on site, unblock local hiring challenges, and share best practices to help upskill the local team. Operational Excellence & Data * Use local market data to inform hiring decisions, manage stakeholder expectations around salary/pipelines, and highlight hiring risks. * Track and maintain clean hiring metrics (time-to-hire, pipeline health, quality-of-hire) to feedback to leadership. * Constantly look for ways to streamline the UK interview and assessment processes to keep us agile. Automation & AI * Identify opportunities to automate manual tasks within the UK recruitment workflow. * Active adoption of AI tools to improve sourcing speed, screen candidates efficiently, and optimise outreach. 🚀 What we’re looking for: * Proven track record as a Talent Acquisition Partner, ideally within manufacturing, supply chain, logistics, or fast-paced operational environments. * A true hybrid recruiter who is just as comfortable headhunting a senior head of department as they are mapping out a high volume frontline campaign. * Confident, articulate, and mature enough to partner with, advise, and challenge senior directors and site leadership. * Thrives on being physically on-site and embedded next door to the business at Rudie's and Aces (Blyth, Worksop). * Data literate and genuinely excited about using modern recruitment tools, AI, and automation to work smarter, not harder. * Proactive, resilient, and comfortable navigating ambiguity in a growing business. 🥳What's In It For You?🥳 * Enjoy 257.5 hours of holiday per year (equivalent to 33 days holiday)* * Plus an extra day for each year of service (up to 5 days).* * 39 hours of pre-booked paws days to support good wellbeing and self care.* (equivalent to 5 days) * Unlock a £500 annual budget for personal learning and development. * Get discounted Private Medical Insurance with Axa Healthcare. * Enhanced parental leave * Get discounted Private Medical Insurance with Vitality Healthcare. * Discounted Gym membership with “MyGymDiscounts” helping you stay fit and healthy * Satisfy your taste buds with subsidised food from a variety of street food vans, and of course, pay day pizza! * Treat your furry friend with an employee discount on Butternut Box. * Say goodbye to parking woes with free parking and electric car charging. * Team socials & events * Prepare for adorable office dog overload—meet Cleo, Paxo, Cali, Ronnie, Harvey, Milo, and many more! ❓A BIT ABOUT THE RECRUITMENT PROCESS: 1. A 30-45 minute initial call with a member of the talent team - this is carried out remotely 2. A 1 hour minute technical interview comprising of an in interview challenge - this is carried out remotely 3. A 1 hour values interview: In person interviews may take place in our office at our Rudie’s/Ace’s Kitchen ( Blyth, Worksop) ❗️A few things to note: Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives. As our business has grown so has our responsibility to our community, our planet and our business. We are not perfect, but we are committed to doing business the right way and continually improving our social and environmental performance. We're not afraid of putting extra weight on candidates from underrepresented groups. We want strong, diverse teams built from different backgrounds, experiences, and identities. We're ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career, if it makes your application easier for you please feel free to complete the application form in your native language, we are really happy to translate it afterwards. We are not looking for external agency support with this role. #LI-Onsite
The Role… At Soho House, the Sous Chef plays a vital leadership role within the kitchen, supporting the Head Chef and Senior Sous Chef in delivering exceptional, high-quality dishes across all services. As a key member of the culinary management team, the Sous Chef helps drive consistency, creativity, and operational excellence, ensuring that every plate reflects the standards and identity of Soho House. You will oversee day-to-day kitchen operations, supervise and develop junior chefs, and ensure food safety, allergen compliance, and kitchen hygiene remain at the highest level. The Sous Chef contributes to menu development, coordinates prep and service execution, and steps into leadership responsibilities in the absence of the Senior Sous Chef or Head Chef. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Clothing Allowance * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Support the Senior Sous Chef and Head Chef in leading all aspects of kitchen operations, ensuring smooth, efficient service across all meal periods. * Prepare, cook, and present dishes to Soho House standards, maintaining consistency in quality, flavour, and plating. * Oversee mise en place organisation, daily prep schedules, and service readiness for assigned sections. * Supervise and mentor junior chefs, providing guidance, training, and feedback to support their development. * Uphold strict food safety, hygiene, and allergen management procedures in line with HACCP and Soho House policies. * Assist in menu execution and contribute ideas to seasonal changes, specials, and development projects. * Support stock control activities, including ordering, deliveries, waste reduction, and inventory rotation. * Communicate effectively with both back-of-house and front-of-house teams to ensure seamless service and member satisfaction. * Lead by example through professionalism, punctuality, and a calm, solution-driven approach in a fast-paced environment. * Take charge of the kitchen when required, ensuring standards, staffing, and service run smoothly in the absence of senior leadership. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * 3–5 years of experience in a high-volume, high-quality kitchen, ideally within a premium restaurant, hotel, or private members’ club. * Strong cooking skills across multiple kitchen sections with a solid understanding of classical and modern culinary techniques. * Proven experience supervising or leading small teams. * Excellent knowledge of HACCP, allergen procedures, and food safety practices. * Ability to work efficiently under pressure while maintaining high standards. * Professional, reliable, and passionate about food and team development. * Confident communicator with strong organisational and time-management skills. * Fluent in English.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Edo State - Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Edo State – Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Akwa Ibom State - Uyo and Abak Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Akwa Ibom State – Uyo and Abak About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: The Enablement Lead (EMEA) accelerates adoption of WPP Enterprise Technology products in market. The role translates global product strategy into regional rollout plans, orchestrates stakeholder readiness, and measures value realization (adoption %, time-to-value, enablement NPS), ensuring that enterprise platforms deliver outcomes for agencies and markets in the region. What you'll be doing: Strategy & Demand * Shape and qualify market demand; align initiatives with domain roadmaps and architecture. * Translate global product strategies into regional execution plans and benefit hypotheses. * Feed demand into governance forums (e.g., PRB/TSB) with clear business cases and readiness criteria. Rollout & Governance * Design localized rollout plans with dependencies, risks, controls and cutover steps. * Run governance cadences (weekly status, risk/issue logs, QBRs) and maintain Wrike dashboards. * Ensure compliance with local regulations, info-security and change standards. Stakeholders & Communications * Act as the primary interface between product teams and markets; orchestrate two-way feedback. * Prepare townhall decks, leadership briefings and market comms; support hiring/enablement needs. * Coordinate cross-functional teams to remove blockers and drive decisions. Measurement & Improvement * Define and track KPIs for adoption and time-to-value; publish enablement scorecards. * Run launch retrospectives; update playbooks and prerequisites based on insights. * Contribute to portfolio-level reporting on value, efficiency and cost avoidance. What you'll need: Must-have * 7–10 years in enterprise technology enablement, program management, or regional rollout leadership within matrixed organisations. * Proven stakeholder engagement at senior levels; ability to influence without authority. * Experience leading multi-market product rollouts with clear governance and benefit tracking. * Data-driven approach to enablement design and measurement (dashboards, adoption analytics). * Fluent English (written & verbal). Nice-to-have * Certifications: Prosci/ADKAR, PMP/Prince2, Agile (Scrum/SAFe). * Experience with media/advertising operations. * Exposure to regional compliance topics (privacy, labour, finance controls). Tools & Platforms Required: Wrike (or equivalent PM tool), one HRIS (e.g., Workday), one ERP (e.g., D365) Preferred: Choreograph/OMS, Chase Media, Adaptive, Power Platform Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.
About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Customer Support Officer (Offline State Support) Department: Customer Support Operations Reports to: Regional Team Lead Location: Tunga Minna, Niger State About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback. Responsibilities * Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. * Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. * Log all customer support requests accurately for tracking and follow-up. * Coordinate with relevant internal teams to ensure timely resolution of customer issues. * Escalate complex or unresolved issues to the Regional/State Team Lead as required. * Adhere to approved communication scripts, service guidelines, and operational procedures. * Collect and document customer feedback on products and services to support continuous improvement. * Identify customer needs and offer appropriate solutions to ensure satisfaction. * Build and maintain strong, trust-based relationships with customers through clear and effective communication. * Maintain confidentiality and data privacy of customer information at all times. Experience & Background * Minimum of 1–2 years of relevant customer service or support experience. * Minimum educational qualification of BSc or HND. * Must have completed NYSC or possess a valid exemption/exclusion certificate. Skills & Competencies * Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). * Strong problem-solving and issue-resolution abilities. * Customer-centric mindset with high empathy and emotional intelligence. * Ability to collaborate effectively with internal cross-functional teams. * Meticulous attention to detail for tracking, documentation, and data logging. * Strict adherence to operational procedures, data privacy, and confidentiality guidelines. What success looks like in this role * High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. * Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. * Accurate and thorough logging of all customer interactions to prevent unresolved gaps. * Strong operational discipline with minimal escalations due to unresolved baseline issues. * Proactive collection of customer feedback that leads to actionable internal service improvements. Why join us * Competitive compensation, benefits, and career growth opportunities. * Support for professional development.
About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Customer Support Officer (Offline State Support) Department: Customer Support Operations Reports to: Regional Team Lead Location: Ughelli, Delta State About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback. Responsibilities * Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. * Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. * Log all customer support requests accurately for tracking and follow-up. * Coordinate with relevant internal teams to ensure timely resolution of customer issues. * Escalate complex or unresolved issues to the Regional/State Team Lead as required. * Adhere to approved communication scripts, service guidelines, and operational procedures. * Collect and document customer feedback on products and services to support continuous improvement. * Identify customer needs and offer appropriate solutions to ensure satisfaction. * Build and maintain strong, trust-based relationships with customers through clear and effective communication. * Maintain confidentiality and data privacy of customer information at all times. Experience & Background * Minimum of 1–2 years of relevant customer service or support experience. * Minimum educational qualification of BSc or HND. * Must have completed NYSC or possess a valid exemption/exclusion certificate. Skills & Competencies * Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). * Strong problem-solving and issue-resolution abilities. * Customer-centric mindset with high empathy and emotional intelligence. * Ability to collaborate effectively with internal cross-functional teams. * Meticulous attention to detail for tracking, documentation, and data logging. * Strict adherence to operational procedures, data privacy, and confidentiality guidelines. What success looks like in this role * High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. * Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. * Accurate and thorough logging of all customer interactions to prevent unresolved gaps. * Strong operational discipline with minimal escalations due to unresolved baseline issues. * Proactive collection of customer feedback that leads to actionable internal service improvements. Why join us * Competitive compensation, benefits, and career growth opportunities. * Support for professional development.
Room Leader * Purley * Salary: Up to £33,0000 per year * Bonus: Potential to earn a further £1,500 in bonus * 4-day or 5-day working week available Lead in our Explorer, Discover, Creator or Inventor rooms where children, educators and families thrive. At Fennies, our Room Leaders play a key role in creating exceptional early years environments. You’ll lead your room with confidence, inspire your team and ensure every child receives outstanding care and education. If you’re an experienced early years professional ready to take the next step in your leadership journey, this is your opportunity to have a meaningful impact. Why join Fennies? We believe great leaders deserve the right support, development and recognition. Competitive salary and bonus * Up to £33,000 annual salary * Up to £1,500 performance-related bonus * Comprehensive pension scheme * £500 referral bonus Career Development * Targeted professional development programmes * Mentoring and support * Talent mapping to support your progression Wellbeing and Lifestyle benefits * 20 days annual leave, increasing by 1 per year of service (up to 25) plus bank holidays * BUPA Wellbeing Support * Free daily meals from the Fennies Café A community of committed, high-achieving educators * Regular leadership forums and networking * Summer BBQs, Christmas events and company celebrations * Recognition and reward through the Fennies Club long service awards About the Role As a Room Leader, you’ll lead your room to deliver exceptional early years education while creating a positive and inspiring environment for children and your team. You will: * Lead the day-to-day running of your room, ensuring high-quality care and education * Inspire and support your team to deliver outstanding early years practice * Plan and implement engaging learning experiences in line with EYFS and Birth to 5 Matters * Build strong partnerships with families and maintain open communication * Act as a role model for best practice, supporting team development through guidance and feedback * Maintain high standards of safeguarding, health and safety and compliance * Monitor children’s progress and support their individual learning journeys This role offers the opportunity to grow your leadership skills while making a meaningful difference in children’s early experiences. What we’re looking for You’re a confident and caring early years professional who enjoys leading others and creating an inspiring learning environment. You will have: * Level 2 or 3 Early Years qualification (or above) * Strong knowledge of EYFS, Birth to 5 Matters and child development * Experience of working in an early years setting, ideally as a room leader role * A track record of delivering high standards of care and education * Experience of strong practice as a Key Person and in implementing safeguarding, health and safety, first aid and critical care policies. * Strong organisational, communication and teamwork skills * GCSE Maths and English (Grade 4 /C or above); or equivalent Most importantly, you will bring energy, empathy and ambition to create a room where children and educators thrive. Become part of the Fennies DNA We’re family-owned and family-run; this guides our culture, our decision-making, and what it feels like to be part of our team. We have a strong sense of community, with connections that bring us together and the systems and processes that mean our educators can focus on what they do best. Quality matters to us – starting with our people and curriculum - through to our beautiful buildings and inspiring environments. We’re investing in Fennies, in our teams, and into the education we provide our children. Our People Promise inspires us to build the kind of culture that is ambitious, passionate and supportive. We provide the environment where you can: * Be Yourself * Come Together * Be All In * Go Further If this sounds like you, or you just want to know more about what it means to be part of the Fennies family, make contact with us today for a chat. Take your next steps with Fennies Our friendly Talent Recruitment team are here to answer any questions you may have about Fennies – call us to discuss the role, or if you’re just curious about what it’s like to work at Fennies, let us know, and we’ll be happy to answer any questions. Our Talent Recruitment team can be contacted by: Phone: 0208 770 3222 By email: recruitment@fennies.com Or by making an application: https://fennies.com/contact-us Diversity and Inclusion At Fennies, we celebrate diversity and believe inclusive teams create stronger learning environments for children. We welcome applicants from all backgrounds and are committed to creating a workplace where everyone feels valued and supported. Safeguarding Fennies is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to complete an enhanced DBS check and provide proof of identity. In line with Safer Recruitment guidance, online searches (including social media) may be conducted for shortlisted candidates. IAMBER #LI-DNI Room Leader 5
Janes equips defence, government, and industry leaders with objective, accurate, and shareable data and analysis. Our experts combine advanced technology with proven tradecraft to deliver validated and contextual intelligence to assess threats, accelerate decisions, and anticipate change with confidence. We deliver our intelligence with the flexibility to fuse it with multiple sources in any system, enrich AI solutions, or access it through our portal. Job purpose: The EMEA News team requires a dedicated Naval Reporter to deliver comprehensive, timely, and original coverage of this dynamic area of defence. The successful candidate will cover developments across the naval sector, from shipbuilding contracts and vessel deliveries to autonomous underwater vehicle testing and wider naval business developments. The reporter will persistently and confidently pursue leads from senior naval and government officials, industry representatives, and other contacts to generate original stories. This is an opportunity to build a career at Janes, leveraging the organisation’s global reputation and unparalleled depth of knowledge to become a recognised naval subject matter expert with a strong instinct for compelling stories. Strong organisational skills and enthusiasm for travelling across the region, often at short notice, is essential. Confidence when engaging with sources at exhibitions, demonstrations, military exercises, and similar events are also required. Please include at least four examples of stories, preferably on naval or defence subjects, that you have had published, including when and for which media. How you will contribute at Janes: * Produce a high volume of high-quality news and analysis, ensuring our readers are comprehensively informed about developments in the EMEA naval sector and other defence areas. * Take ownership of your news beat, working independently to cover developments while regularly discussing story merits and reporting approaches with your Head of News. * Maintain and develop extensive relationships with sources and press offices through regular telephone, face-to-face, and other forms of contact, building trusted channels for information and enquiries. * Rapidly expand your technical knowledge to authoritatively question and report on developments in naval platforms, systems, and equipment. * Collaborate with Janes colleagues to incorporate insights from reference analysts, defence budgets, market forecasts, and other resources, adding original value to your reporting. * Enhance stories through the effective use of visual content, including annotated photographs, charts, conceptual graphics, satellite imagery, and open-source media analysis. * Attend defence exhibitions, conferences, technology demonstrations, and military exercises as both a reporter and ambassador for Janes. * Develop, pitch, and deliver strong analytical and feature content. * Commission and edit news stories from across the EMEA region, serving as Janes’ point of contact for topical freelance content. The ideal skills and experience for this role are: * A proven ability to produce a high volume of well-written news stories to tight deadlines. Candidates should have a demonstrable track record in news reporting. * Experience of, and an interest in, defence or military reporting is not essential but would be advantageous. * Consistent motivation to pursue primary and multiple source reporting. * A confident and professional telephone manner, with the ability to conduct detailed interviews and revisit sources to verify and cross-check information. * Excellent written and spoken English, together with strong editing and peer-review skills, including reviewing copy from freelancers for whom English is a second language. * Strong news judgement and the ability to generate story ideas independently and deliver them with minimal supervision. * The ability to write accurate, informative, and impartial copy concisely and quickly, while responding positively to feedback and adapting to Janes' editorial standards. * A sound understanding of libel law, transparent sourcing, right of reply, and responsible defence reporting. * Strong work ethic, organisational skills, and a collaborative approach to teamwork. Please note: As part of our selection process, candidates will be asked to complete a take-home writing assessment. This role also follows our hybrid working policy, which requires colleagues to work from the office 40% of the time (typically two days per week). Benefits: * 27 days of annual leave * Healthy half (0.5 day leave every 6 months for wellbeing) * Leave- study/ volunteer/ reserve forces * Pension plan (6% employer contribution) * Private medical insurance – BUPA * Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay) * Paternity (100% of basic salary for 6 weeks) * Life cover * Access to LinkedIn Learning * Access to an on-site gym ---------------------------------------------------------------------------------------------------------------------------------- LIFE AT JANES We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally. Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion / belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender. Although this role is advertised as full time, Janes believed that flexibility at work can provide many significant benefits both to our colleagues and the business. We already work in a hybrid style across all offices and regions and can support different ways of working and offer different flexible working arrangements. So, if you are interested and have any requirements or needs in the way you would like to work, please apply, and speak to us about this. We will always consider part time or flexible applications Job Applicants - Privacy Policy Know your rights document
Job Title: HR Administrator Location: Central base Epsom (minimum 4 days in the office) Salary: Up to £32,000 per annum Hours: 40 hours per week Reports to: HR Manager Required: Full and clean UK driving license What You Bring: * Enthusiasm for HR & Onboarding: A strong interest in HR and a desire to create positive experiences for new hires. You’re motivated to learn how to manage onboarding tasks efficiently, coordinating start dates, preparing contracts, and setting up systems to ensure new employees feel welcomed and prepared. * Attention to Detail & Eagerness to Learn: You have a natural eye for detail and are comfortable working with data. While experience in HR systems is a bonus, your commitment to learning tools like IRIS Cascade and ensuring accurate records is key. You’ll receive training to help you effectively manage employee records, share weekly reports, and support employees through each stage of their journey. * Clear & Friendly Communication: Strong written and verbal communication skills that allow you to interact well with candidates, managers, and team members. You enjoy building relationships and are ready to respond promptly to questions, sharing information in a friendly and professional manner. * A Proactive, Organised Approach: You’re organised, reliable, and excited to learn how to handle multiple tasks in HR. You bring a can-do attitude to managing system setups, dispatching paperwork, and addressing general queries. With guidance, you’ll develop your skills in prioritising tasks and meeting deadlines effectively. * Adaptable Team Player: A positive, team-oriented mindset, with a willingness to collaborate and support others. You’re open to feedback and eager to work alongside HR Advisors and other team members to provide essential support across locations, contributing to a well-coordinated HR team that is responsive to business needs. * Curiosity & Growth Mindset: Above all, you’re eager to start a career in HR, with a genuine interest in learning HR processes, tools, and best practices. You welcome training opportunities, knowing this role is a great foundation for developing HR expertise and supporting people in the workplace. Why Fennies: * Support from Day One: Start your journey with a bespoke induction program and continuous guidance from our Learning and Development Team and educational experts, ensuring you feel empowered from the get-go. * Career Development: We offer development programs, from apprenticeships to leadership roles and mapped-out career paths. Expect annual salary reviews and opportunities for progression, ensuring your growth is always recognised and rewarded. * Team Food & Childcare Discounts: Enjoy a free lunch every day through our Fennies Café and receive discounts on nursery places. * Well-being Focus: Benefit from our partnership with BUPA Wellness, providing you with strong, independent mental and physical health support. Additionally, our flexible working arrangements include options like 4-day work weeks to help you achieve a better work-life balance. * Celebration & Community: Be part of our vibrant workplace culture! From leading Happiness at Work Week to celebrating key dates throughout the year. Join us for memorable team-building events like the annual Christmas Party, summer BBQs, and local charity support days. Ready to Join Us? If you’re excited about the opportunity to work in a supportive, dynamic, and rewarding environment, apply today and become a part of the Fennies family! Diversity & Inclusion: At Fennies, we celebrate diversity and are committed to creating an inclusive environment where everyone feels valued. We believe that a diverse workforce brings a wealth of perspectives, driving innovation and excellence. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Fennies Nurseries is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be subject to an enhanced criminal record check, and proof of identity will be required. IGREEN Hr Administrator 16
Room Leader * High Wycombe (OPENING DECEMBER 2026) * Salary: Up to £33,0000 per year * Bonus: Potential to earn a further £1,500 in bonus * 4-day or 5-day working week available Lead in our Explorer, Discover, Creator or Inventor rooms where children, educators and families thrive. At Fennies, our Room Leaders play a key role in creating exceptional early years environments. You’ll lead your room with confidence, inspire your team and ensure every child receives outstanding care and education. If you’re an experienced early years professional ready to take the next step in your leadership journey, this is your opportunity to have a meaningful impact. Why join Fennies? We believe great leaders deserve the right support, development and recognition. Competitive salary and bonus * Up to £33,000 annual salary * Up to £1,500 performance-related bonus * Comprehensive pension scheme * £500 referral bonus Career Development * Targeted professional development programmes * Mentoring and support * Talent mapping to support your progression Wellbeing and Lifestyle benefits * 20 days annual leave, increasing by 1 per year of service (up to 25) plus bank holidays * BUPA Wellbeing Support * Free daily meals from the Fennies Café A community of committed, high-achieving educators * Regular leadership forums and networking * Summer BBQs, Christmas events and company celebrations * Recognition and reward through the Fennies Club long service awards About the Role As a Room Leader, you’ll lead your room to deliver exceptional early years education while creating a positive and inspiring environment for children and your team. You will: * Lead the day-to-day running of your room, ensuring high-quality care and education * Inspire and support your team to deliver outstanding early years practice * Plan and implement engaging learning experiences in line with EYFS and Birth to 5 Matters * Build strong partnerships with families and maintain open communication * Act as a role model for best practice, supporting team development through guidance and feedback * Maintain high standards of safeguarding, health and safety and compliance * Monitor children’s progress and support their individual learning journeys This role offers the opportunity to grow your leadership skills while making a meaningful difference in children’s early experiences. What we’re looking for You’re a confident and caring early years professional who enjoys leading others and creating an inspiring learning environment. You will have: * Level 2 or 3 Early Years qualification (or above) * Strong knowledge of EYFS, Birth to 5 Matters and child development * Experience of working in an early years setting, ideally as a room leader role * A track record of delivering high standards of care and education * Experience of strong practice as a Key Person and in implementing safeguarding, health and safety, first aid and critical care policies. * Strong organisational, communication and teamwork skills * GCSE Maths and English (Grade 4 /C or above); or equivalent Most importantly, you will bring energy, empathy and ambition to create a room where children and educators thrive. Become part of the Fennies DNA We’re family-owned and family-run; this guides our culture, our decision-making, and what it feels like to be part of our team. We have a strong sense of community, with connections that bring us together and the systems and processes that mean our educators can focus on what they do best. Quality matters to us – starting with our people and curriculum - through to our beautiful buildings and inspiring environments. We’re investing in Fennies, in our teams, and into the education we provide our children. Our People Promise inspires us to build the kind of culture that is ambitious, passionate and supportive. We provide the environment where you can: * Be Yourself * Come Together * Be All In * Go Further If this sounds like you, or you just want to know more about what it means to be part of the Fennies family, make contact with us today for a chat. Take your next steps with Fennies Our friendly Talent Recruitment team are here to answer any questions you may have about Fennies – call us to discuss the role, or if you’re just curious about what it’s like to work at Fennies, let us know, and we’ll be happy to answer any questions. Our Talent Recruitment team can be contacted by: Phone: 0208 770 3222 By email: recruitment@fennies.com Or by making an application: https://fennies.com/contact-us Diversity and Inclusion At Fennies, we celebrate diversity and believe inclusive teams create stronger learning environments for children. We welcome applicants from all backgrounds and are committed to creating a workplace where everyone feels valued and supported. Safeguarding Fennies is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to complete an enhanced DBS check and provide proof of identity. In line with Safer Recruitment guidance, online searches (including social media) may be conducted for shortlisted candidates. IAMBER #LI-DNI Room Leader 5
About Louma Nestled above the stunning Jurassic Coast in West Dorset, Louma Country Hotel offers guests exclusive access to fine dining, private vineyards, stables, a luxurious spa, and a range of curated activities. With 17 beautifully designed spaces across our Farmhouse, Timber Stables, Stone Barns and Shepherd Huts, we welcome individuals, couples and families seeking unforgettable moments in a truly unique setting. Join our passionate and dedicated team and help shape a world-class country hotel experience. Role Overview As a Food & Beverage Service Team Member at Louma, you will play a vital role in delivering warm, attentive and memorable dining experiences for our guests. Working as part of a passionate hospitality team, you will help create a welcoming and relaxed atmosphere across our Food & Beverage spaces. From greeting guests on arrival to delivering thoughtful, personalised service throughout their visit, you will ensure every interaction reflects the charm, quality and attention to detail that define Louma. This role is ideal for someone who enjoys engaging with guests, takes pride in delivering exceptional service, and thrives in a collaborative hospitality environment. What You'll Do... * Deliver exceptional guest service from arrival through to departure, ensuring every dining experience feels welcoming and memorable. * Provide personalised food and beverage service, adapting your approach to suit each guest’s preferences and needs. * Develop strong knowledge of menus, ingredients, sourcing, and dietary requirements to confidently guide guests through their dining experience. * Share information about daily specials, seasonal dishes and farm-to-table offerings, helping guests connect with Louma’s approach to food and sustainability. * Share information about the full range of Louma's activities & experiences while learning each guest’s individual preferences and interests to help tailor their stay. * Build genuine rapport with guests, creating a warm and engaging atmosphere within the restaurant and dining spaces. * Communicate guest preferences, feedback and special occasions to the wider hospitality team to ensure seamless service delivery. * Assist with setting up and maintaining dining spaces to the highest standards of cleanliness, presentation and readiness. * Support colleagues across service periods to ensure smooth operations and an exceptional guest journey. * Maintain a professional and friendly presence when interacting with guests across the estate. * Undertake any other reasonable duties requested by the Food & Beverage leadership team. What We’re Looking For... * Previous experience within a restaurant, hospitality or Food & Beverage environment preferred. * Naturally warm, engaging and confident with guests. * A genuine passion for hospitality and guest experience. * Strong communication skills and the ability to build positive relationships with guests and colleagues. * A proactive, positive and reliable approach to work. * Ability to work independently while contributing to a supportive team environment. * Availability to work weekends, early mornings, evenings and peak hospitality periods. What We're Offering... * Private Medical Insurance * Enhanced Pension Scheme * Referral Scheme * Annual Salary Review * Private dental Insurance * Life Assurance * Performance Related Annual Bonus Scheme At Louma Country Hotel, we believe exceptional hospitality is created through genuine connection, thoughtful service and memorable moments. If you enjoy creating welcoming dining experiences and being part of a team that values care and attention to detail, we would love to hear from you.
AUDIOMOB WAS FOUNDED ON THE CORE PRINCIPLE THAT THERE IS A BETTER WAY TO MONETISE APPS. Audiomob is the industry leader in mobile in-app audio advertising. We push the boundaries of technology to create non-intrusive and highly scalable advertising solutions. At Audiomob, we believe in combining the power of audio, technology, and AI to create seamless and engaging ad experiences for users and effective monetization strategies for game developers and app publishers. We thrive on creativity, collaboration, and a commitment to excellence in everything we do. ABOUT THE ROLE We are looking for a proactive and highly organised HR & Talent Coordinator to support our growing team, with a strong focus on recruitment and talent coordination. This role will play a key part in helping us attract, engage and hire great people across the business. You will support the end-to-end recruitment process, from posting roles and screening applications through to interview coordination, candidate communication and onboarding. Alongside recruitment, you will also support general people operations, HR administration and employee experience initiatives. This is a great opportunity for someone with 1–2 years’ experience in recruitment, HR or people operations who is looking to build their career in a fast-paced, international business. KEY RESPONSIBILITIES RECRUITMENT & TALENT ACQUISITION * Support the end-to-end recruitment process across multiple roles and locations, including Abu Dhabi, London and New York. * Screen CVs and applications, helping to identify suitable candidates for hiring managers. * Coordinate interviews, candidate tasks and feedback across the recruitment process. * Help manage recruitment administration, including offer letters, contracts, references and onboarding documentation. ONBOARDING & NEW JOINER EXPERIENCE * Coordinate the onboarding process for new joiners, ensuring they have a smooth and welcoming experience. * Prepare new starter documents and internal announcements. * Liaise with managers, Operations and relevant teams to ensure equipment, access and systems are ready. * Support with probation tracking and new joiner check-ins. PEOPLE OPERATIONS & HR ADMINISTRATION * Maintain accurate employee records across HR systems and internal trackers. * Prepare HR documents, letters and employment-related paperwork. * Support with employee lifecycle changes, including promotions, salary changes, contract updates and role changes. * Assist with payroll inputs, HR reporting and general people data administration. * Help maintain and update internal HR policies, processes and employee handbook content. * Ensure confidentiality and accuracy when handling employee information. EMPLOYEE EXPERIENCE & ENGAGEMENT * Act as a friendly first point of contact for general HR queries. * Support initiatives that improve employee engagement, inclusion and workplace culture. ABOUT YOU You will be someone who is organised, proactive and confident in communicating with people. You enjoy recruitment, take pride in creating a positive candidate experience and are comfortable managing multiple roles, candidates and priorities at the same time. You should have strong attention to detail, a professional approach and a genuine interest in building a career across recruitment and people operations. REQUIRED EXPERIENCE * 1–2 years’ experience in recruitment, talent acquisition, HR or people operations. * Strong interest in recruitment and candidate experience. * Excellent written and verbal communication skills. * Strong organisational skills and attention to detail. * Ability to manage multiple tasks, candidates and deadlines. * Comfortable working with hiring managers and stakeholders across the business. We’re building a diverse, inclusive team: Diversity and representation matters to us all. While the forward journey of representation in the game and tech sectors is improving, we recognise that there is still work to be done. We know that the future we want to see should be reflected in our own team and values. As such, we encourage applicants from all backgrounds to apply, and welcome those that believe diversity in all its forms is a key driver of success.
The role… At Soho House the Food & Beverage Director is responsible for maintaining the local properties food and beverage (F&B) operation in conjunction with the General Manager. As the Food & Beverage Director, your primary responsibility is to uphold Soho House service standards and create an approachable yet elevated atmosphere for members, guests and staff within the Club, Roof, Events Space and/or Room Service (if applicable). In this role you will also oversee forecasting, business improvement plans and manage payroll/labor, budgets and revenue. A successful Food & Beverage Director is a proven leader who thrives in fast-paced and demanding work environments. Someone who is not afraid of rolling up their sleeves to get the job done, customer centric, keen eye for detail while also encompassing a strong business acumen and problem solver. Main Duties * Partner with General Manager to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience * Implement and lead staff training to educate on product awareness to Soho House & Co.’s food program and drink initiatives through story-telling, demos, guest speakers, “Cook House & House Tonic” and “Club School.” * Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service * Partake in the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview * Support new hire on-boarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable * Adhere to local and state regulated Health & Safety guidelines as well as Soho house & Co. global standards by liaising with internal and external stake holders to promote a clean and safe work environment * Develop innovative revenue channels that result in profit streams and support achieving/overachieving goals * Partner with membership to gather members’ feedback and develop initiatives that address and highlight concerns Required Skills/Qualifications * Must have 5+ years’ experience in food & beverage operations with a proven track record of leading a professional, efficient, high quality, service-oriented operation in a fast paced and demanding environment * Must have excellent interpersonal/relationship building skills * Must have supervisory, coaching and staff development experience * Must have a strong business aptitude * A four-year Degree in Hospitality and/or Restaurant Management preferred, but not required Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.
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