Visualisation

Forward Deployed Engineer At Dexory, we believe that real-time data will revolutionise the logistics industry. We are building the ultimate data insights platform that provides companies with unprecedented access to their operations through autonomous data capture and digital twins. As a Forward Deployed Engineer at Dexory, you will sit inside the engineering organisation as an intelligent interface layer between our various engineering teams. Dexory operates with a global fleet of autonomous robots, supported by a 24/7 first-line support team. The Forward Deployed Engineer sits above that layer, taking ownership of complex, ambiguous issues and driving them to resolution or to the right team. You will be one of Dexory’s first Forward Deployed Engineers, representing Dexory at the highest level in customer environments and helping to define how this function operates as we scale. This is a technically demanding role for someone who is as comfortable spotting patterns across weeks of telemetry data as they are at supporting a new customer deployment on the ground. You will query data across logs, databases, and observability tooling, interpret point cloud scan data, and navigate Grafana, AWS, and a range of robotics-specific tooling to investigate issues and understand their root cause. Crucially, you will also use what you learn to improve things — identifying recurring failure modes, feeding structured insights back into the engineering teams, and raising the platform’s reliability across our global fleet. You will also support new customer deployments end-to-end, bridging WMS and network integration questions with robot operational and perception configuration requirements. The right person is defined by their investigative instinct and technical curiosity, not their robotics or logistics background. Domain knowledge is built on the job through close collaboration with the engineering teams.   KEY RESPONSIBILITIES * Cross-functional Triage & Investigation: Receive escalated issues from the first-line support team and investigate independently before routing to the relevant engineering teams. Query telemetry data, robot logs, AWS infrastructure, internal tooling and databases — including scan and point cloud data where relevant — to narrow the blast radius of a problem and form a view on root cause before pulling in specialist teams. * Observability & Monitoring: Navigate Grafana dashboards and internal tooling to monitor fleet and site health. Build or extend dashboards and alerting that improve visibility into system performance across deployed sites. Use telemetry data proactively to identify issues before they surface as customer complaints. * New Customer Deployment Support: Work within customer systems to provide white glove deployment support for the Dexory platform end-to-end, covering WMS and ERP integration queries, network and connectivity requirements, robot operational setup, and perception feature configuration. Act as the cross-functional point of contact who can answer or route questions across the full Dexory system. * Intelligent Escalation & Routing: Own the escalation path from first-line support through to the right engineering team. Ensure that when specialist engineers are brought in, they receive a well-structured summary of what has already been investigated, what has been ruled out, and the most likely failure domain. * Customer Communication: Act as a trusted technical advisor to strategic customers throughout deployment and into long-term steady-state operation. Build strong, lasting relationships with customer engineering and operations stakeholders, proactively identifying new opportunities to drive value throughout the lifecycle of an engagement. Run technical workshops and training sessions that drive lasting adoption. Produce clear, professional documentation covering deployment architectures, integration designs, and operational runbooks. * Product & Engineering Feedback: Identify recurring failure patterns across sites and translate them into structured product and engineering feedback. Contribute to internal knowledge bases and runbooks that reduce investigation time for future issues. * Tooling & Automation: Write scripts and tooling that automate repetitive investigation or deployment tasks. Contribute to reusable frameworks that improve the efficiency and consistency of the FDE function as the team grows.   REQUIRED QUALIFICATIONS & EXPERIENCE * 4–5+ years of professional solutions engineering or technical operations experience, with a demonstrated ability to advise customer setups and investigate and diagnose complex, multi-system problems independently. * Strong data querying skills: comfortable writing SQL, navigating time-series telemetry data, and pulling structured insight from large, noisy datasets. * Hands-on experience with observability tooling such as Grafana, including building dashboards and using metrics data to diagnose production issues. * Comfortable working in Linux environments: SSH, bash scripting, log analysis, and networking fundamentals. * Experience with cloud infrastructure (AWS or equivalent), containerised deployments with Docker and Kubernetes, and modern data pipeline tooling. * Proficiency in Python or an equivalent scripting language for investigation tooling, automation, and data analysis. * Hands-on experience with AI-assisted development tooling (Anthropic, Google Gemini, OpenAI, or similar). * Strong cross-functional communication skills: able to summarise a complex technical investigation clearly for both engineering teams and customer stakeholders. * High agency with an ability to navigate ambiguity. Comfortable forming and defending an independent view in complex, multi-system situations and driving issues to resolution without close direction. * Willingness and ability to travel internationally to customer sites across Dexory’s global deployment footprint.   NICE TO HAVE * Familiarity with robotics systems, ROS2, or point cloud / LiDAR data, or genuine curiosity and aptitude to learn quickly on the job. * Experience with robotics visualisation tooling. * WMS or ERP integration experience (SAP, Manhattan, Oracle WMS, or similar). * Exposure to real-time messaging protocols such as Zenoh, MQTT, or gRPC. * Consulting or structured delivery experience, with familiarity with the discipline of client accountability and project-based delivery.   Benefits Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles: * Performance: High standards, outstanding results, * Impact: Big challenges, bigger results * Commitment: All in, every time * One team: One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.  You will also receive: * Private healthcare via Bupa with 24/7 medical helpline  * Life insurance * Income protection  * Pension: 4+% employee with option to opt into salary exchange, 5% employer * Employee Assistance Programme - mental wellbeing, financial and legal advice/support  * 25 holidays per year  * Full meals onsite in Wallingford * Fun team events on and offsite, snacks of all kinds in the office    AAP/EEO Statement   Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

At HR Wallingford, we design smart, resilient solutions across the natural and built environments to help everyone live and work more sustainably with water. By harnessing research, data insights and the power of our collective expertise, we help the world to better understand the changing influence and impact of water. We have an exciting opening for drainage modeller to help us deliver on our expanding portfolio of UK and international research and consultancy projects. Current projects within the Catchments and Drainage team include: * Modelling the impacts of retrofitting Sustainable Drainage Systems (SuDS) in cities in Europe and the Caribbean as part of climate resilient planning strategies; * Evaluating impacts of Combined Sewer Overflow (CSO) spills and urban runoff discharges; * Governance of water company modelling and asset delivery strategies; * Modelling and master planning drainage asset portfolios; * Developing climate-adjusted rainfall time series and risk-based approaches to drainage design for flood and spill risk mitigation; * Creating tools for the planning, evaluation and design of SuDS; * Creating digital AI modelling solutions and applications; * Developing industry good practice guidance.   The team sits within the wider Flood and Water Management Group. Across this Group, we have a wide variety of experts including in water resources, flood risk systems analyses, flood forecasting, international climate adaptation and resilience, statistical modelling, data visualisation and management, and the use of earth observation data.  Our work cuts across regulatory, government and private sector consultancy and research sectors – both in the UK and internationally, and we are continuously generating new knowledge, skills and tools through our ongoing programme of internally-funded research. Within your role, you would be interacting and developing solutions with staff in all of these fields, in order to win and deliver projects and support clients across the Group.  The Group are recognised for our innovation.  We won the ‘Digital Excellence’ category at the Environment Agency’s Flood and Coast Excellence Awards 2024 with our Resilience and Innovation Northants (RAIN) platform for Northamptonshire Council (Home Page - RAIN). Our Intelligent Dam Safety Monitoring (DAMSAT) project won two awards at the New Civil Engineer Techfest Awards and  our Dengue forecasting MOdel Satellite-based System (D-MOSS) has won 9 different industry awards. We have recently been successful in securing Ofwat Innovation Funding for a national SuDS platform (with Southern Water) and for developing a Rainwater Management Platform (with Wessex Water).  We were also one of the ten finalists for the Manchester Prize for which we were funded to develop an AI sewer spill water quality impact tool. About the role We are looking for an enthusiastic and highly motivated individual with existing demonstrable drainage modelling expertise and skills in data analysis who can help us with the development of new ideas and solutions, alongside providing robust established support to our clients. About you You will have at least a years’ surface water and/or wastewater drainage modelling experience (using InfoWorks ICM or equivalent) and ideally also have expertise in GIS and coding to help present and solve complex, data-intensive problems. You will have good understanding of risks and solutions relating to urban runoff. Importantly, you will be a team player. You will have a minimum professional qualification of a Bachelor’s degree in a relevant discipline and have studied mathematics to A’level (or equivalent). Further information * Download a full job description and person specification. * Salary: Competitive (depending on experience). * This role will stay open until a suitable candidate is sourced. Why choose us? * Exceptional benefits: Enjoy a defined contribution pension scheme with a minimum 10% employer contribution (matched up to an additional 5%), 25 days of holiday plus bank holidays, life insurance, and health insurance providing dental/optical cash back. * Inclusive culture: Our commitment to equality, diversity, and inclusion is embedded in our core values. * Inspiring the next generation: We are passionate about inspiring the next generation of engineers and scientists through outreach with our STEM Ambassadors. * Reach your full potential: We invest in our people, offering a chance to make a real impact from day one. * Work-life balance: We understand the importance of a healthy work-life balance and offer both hybrid working and flexi time. We are also open to exploring other flexible working arrangements, including part-time.   HR Wallingford is a non-profit-distributing organisation allowing us to reinvest into strategic research and innovation. This ensures that our staff have the opportunity to work on exciting research and development projects to create the next-generation tools and technology and to apply them to solve water related problems around the world in novel ways. Collaboration and teamworking is at our core, both internally and with industry and academic partners. Consequently, we actively encourage ongoing training and development opportunities and pride ourselves on our open, inclusive and supportive work environment. How to apply If you are excited about this role but are unsure about whether you’re the right fit or have sufficient experience, please email careers@hrwallingford.com before applying. If you are interested and meet our requirements, then please apply directly via our website www.hrwallingford.com/careers providing your CV and a short covering letter. Additional information Our privacy notice for job applicants, available from our website, explains how we collect and process the personal data you may provide us when you apply for a job with us through our websites, or by any other means. This notice also explains how we’ll store and handle that data and keep it. HR Wallingford are an equal opportunity employer and value diversity in our workplace. We do not discriminate, and work to create an inclusive culture across our business. How to apply If you are excited about this role but unsure whether you’re the right fit, we encourage you to apply. We’re also happy to answer any questions by emailing careers@hrwallingford.com Interested? Please apply providing your CV with covering letter.  Additional information Our privacy notice for job applicants, available from our website, explains how we collect and process the personal data you may provide us when you apply for a job with us through our websites, or by any other means. This notice also explains how we’ll store and handle that data and keep it. HR Wallingford are an equal opportunity employer and value diversity in our workplace. We do not discriminate, and work to create an inclusive culture across our business.