The Role…

We are seeking a passionate, service-driven individual to join our Soho Support Team as a Virtual Concierge for Soho members. You

will be responsible for building meaningful, long-term relationships with Soho House’s most engaged, high-spending and

high-profile members, and facilitating all booking, reservation and special requests to agreed SLAs.

The Virtual Concierge will be the first point of contact for all enquiries relating to Soho Members. They will work closely with

the Support and Operations teams to deliver an exceptional experience for every member — from seamless onboarding to personalised

responses. This role demands discretion, professionalism, and agility in a fast-paced environment.

Key Responsibilities

Main duties…

Deliver a highly personalised, welcoming and intuitive experience for all Soho members, via private WhatsApp and to agreed

SLAs.

Act as a knowledgeable point of contact for all Houses, facilities and events globally and bedroom offerings

globally, including room categories, availability, and special features.

Manage all booking, reservation and special requests with a high level of accuracy, care and attention to detail, with

particular focus on bedroom reservations and guest stays.

Demonstrate strong working knowledge of OPERA to manage bookings, room allocations, preferences, and billing accurately and

efficiently.

Anticipate member needs and preferences, offering thoughtful suggestions before they are requested, including tailored room and

stay recommendations. Cross and upselling where appropriate.

Build genuine relationships with members, recognising and remembering individual preferences, including room types, amenities,

and stay history.

Handle sensitive or difficult requests with discretion, professionalism, and sound judgement.
Coordinate with internal departments and external partners globally to facilitate requests quickly and efficiently, ensuring

all members receive a seamless service across all touchpoints.

Resolve any issues calmly and efficiently, particularly those relating to bedroom stays or reservations, ensuring members feel

heard and are looked after to minimise complaint escalations.

Act as an ambassador for the Soho service, ensuring all interactions reflect the values and standards of the offering.
Maintain accurate records of member preferences, requests, and feedback to deliver consistently tailored experiences, ensuring

all bedroom and stay-related information is captured in OPERA and CRM systems.

Help evolve internal processes to improve service efficiency, consistency, and member satisfaction by recording and offering

member feedback to Soho leadership.

Requirements/ Qualifications:

1+ years’ experience within private members' clubs, luxury hospitality, concierge services, or membership-based environments.

Ideally in a concierge, guest relations, or customer experience role.

Exceptional interpersonal, relationship building and communication skills, both written and verbal.
Naturally warm, intuitive, and discreet, with the ability to engage high-spending and high-profile members authentically.
Tech-savvy, with experience of using CRM (ideally Salesforce), and loyalty programme platforms.
Strong proficiency in OPERA is paramount, with demonstrated experience managing bedroom reservations, inventory, and guest

profiles.

In-depth understanding of luxury hotel bedrooms and accommodation standards, with the ability to confidently advise and manage

room categories.

Excellent time management and problem-solving skills, with the ability to collaborate cross-functionally with other

departments.

Highly organised, detail-oriented, with proven ability of managing multiple tasks and priorities under pressure, while

remaining calm and composed.

Proactive and solution driven mindset with the ability to anticipate needs and act with discretion and urgency.
Passionate about the Soho House ethos and creating unforgettable experiences for our members.

Benefits..

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level

employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills

necessary to grow your career.

Discounts at Soho House globally, as well as Soho Home and Cowshed
Soho Friends Membership
Enhanced Pension Scheme
Private Health and Dental Care
Cycle to Work Scheme/Season Ticket Loan
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities

to inspire and educate.

Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you

can sign up to.

Roll

Virtual Concierge

Kategori

Kundtjänstpersonal

Plats

180 House - 180 Strand

Publicerad

1 juli

Sista ansökningsdag

16 augusti

Källa

Arbetsgivarens hemsida

Taggar för det här jobbet

House Most Onboarding Act Opera Feedback Crm Hotell Charity Art Verbal Driven

Liknande jobb

Executive Administrator – Global Business Development

Kyowa Kirin•Princeton

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease. A Japan-based company, our goal is to translate science into smiles by delivering therapies where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, North Carolina, and Mississauga, Ontario. The Executive Administrator performs and oversees all administrative related and selected operational services for the Global Head, Business Development ("GBDH"). Position requires broad understanding of corporate operations and policies. A high level of administrative and operational support and advanced computer technology experience is required. Ability to multi-task is essential. Must operate with discretion with internal and external executives and stakeholders, and exercise independent judgment and initiative. Key Responsibilities: * Works directly with C-level executives and other senior leaders; serves as a liaison for the Executive Committee and the Board of Directors as needed for GBD-related topics performing a wide range of administrative duties of a highly responsible and confidential nature. * Collaborate closely with other administrators, business leaders and global colleagues. * Support GBD with organizing and planning complex face-to-face and virtual internal and external / partner meetings and conferences across multiple time zones and demonstrate flexibility in work schedule to participate in these meetings. * Attend GBD Leadership Team ("GBD LT") meetings, prepare and maintain meeting notes. Manage data and prepare / support preparation of presentations as needed. * Exhibit a positive work attitude, high productivity and a collaborative approach with employees across an international environment. * Compose correspondence on behalf of GBDH from minimal information or written draft, utilizing tactful command of proper business writing and grammar; proof-read documents and presentations. * Coordinate and utilize travel procedures to complete domestic and international travel, process travel and expense reimbursement in a timely manner. * Comply with policies and procedures and manage the purchase order and requisition process related to supporting duties. * Suggest and drive improvement processes when applicable. * Support additional ad hoc assignments as requested Qualifications: Education * A High School Diploma or GED required. * Business school, associate's degree or equivalent is a plus. Experience * A minimum of 8 years in a corporate environment; with pharmaceutical experience preferred. Technical Skills * Manage documents effectively from and to various software programs demonstrating a comfort level with various technologies and quickly learn technologies as necessary. * Proficient in MS Office Suite (MS Word, Excel, PowerPoint), Travel and Expense systems (e.g., Concur), and other relevant software. Non-Technical Skills * Executive-level communication skills (verbal and written); high discretion and professionalism in handling confidential matters; strong interpersonal skills and stakeholder relationship management. * Advanced organizational and multitasking capabilities; exceptional attention to detail and accuracy; effective prioritization and deadline management; sound judgment and decision-making ability. * Strong problem-solving skills and adaptability in ambiguous situations; flexibility and resilience in fast-paced, high-growth environments; proven ability to influence, collaborate, and drive consensus across global, multicultural teams. * Strong work ethic with accountability and consistent follow-through; proactive mindset with commitment to continuous learning and development The anticipated salary for this position will be $83,000 to $105,000. The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs. The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including: * 401K with company match * Annual Bonus Program (Sales Bonus for Sales Jobs) * Generous PTO and Holiday Schedule which includes Summer and Winter Shut-Downs, Sick Days and, Volunteer Days * Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision) * HSA & FSA Programs * Well-Being and Work/Life Programs * Life & Disability Insurance * Concierge Services * Long Term Incentive Program (subject to job level and performance) * Pet Insurance * Tuition Assistance * Employee Referral Awards The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market. KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law. When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 510 Carnegie Center Dr. Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisition.8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com. RECRUITMENT & STAFFING AGENCIES Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.

Sista ansökan: 16 aug.Publicerad: 26 juni

NotesDataOffice

Senior Director, Technical Training - Career Accelerator

Per Scholas•United States

ABOUT PER SCHOLAS: For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org [http://perscholas.org/] and follow us on LinkedIn [https://www.linkedin.com/school/perscholas/], X [https://twitter.com/PerScholas], Facebook [https://www.facebook.com/PerScholas/], Instagram [https://www.instagram.com/perscholas/], and YouTube [https://www.youtube.com/c/perscholas]. Per Scholas preferred hires reside within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA POSITION TITLE: Senior Director, Technical Training — Career Accelerator Location: Remote Reports To: Senior Vice President, Career Accelerator and Alumni Relations WHO WE’RE LOOKING FOR Per Scholas seeks a Senior Director, Technical Training, to lead the delivery and continuous improvement of technical upskilling across the alumni training continuum and Per Scholas’ Career Accelerator. This leader owns the end-to-end product delivery experience for alumni and external learners, ensuring high-quality, industry-aligned instruction that drives completion, certification attainment, and ultimately job mobility. You are both a technical and andragogical expert; someone who deeply understands how adults learn, how technical skills translate to the labor market, and how to build scalable instructional systems that deliver consistent outcomes. You bring experience leading distributed instructional teams and are energized by building high-impact learning environments that balance rigor, flexibility, and accessibility. With ambitious growth goals and a commitment to economic mobility, you will lead a national team of full-time and adjunct instructors, ensuring delivery excellence across instructor-led and asynchronous programs. WHAT YOU’LL DO Technical Training Strategy & Leadership * Lead a national technical training strategy aligned to Career Accelerator growth and outcomes goals. * Serve as the lead technical and andragogical subject matter expert for the Career Accelerator and Alumni Relations team. * Lead and develop a high-performing, nationally distributed team of full-time and adjunct instructors. * Align curriculum delivery with evolving industry demands and certification requirements. Instructional Delivery & Quality Assurance * Ensure consistent, high-quality delivery across instructor-led and asynchronous learning experiences. * Develop and implement instructor onboarding, training, and evaluation systems. * Establish clear instructional expectations, observation practices, and continuous improvement cycles. * Monitor learner engagement, retention, and completion data to drive instructional improvements. * Build systems that ensure instructional rigor while supporting diverse learner needs. Certification & Outcomes Management * Partner with CAAR leadership to drive strategies to increase certification participation and pass rates across all programs. * Partner with Product and Curriculum teams to align training with certification pathways. * Collaborate with CAAR operations and impact to implement supports such as exam readiness resources, practice testing, and learner accountability systems. * Track and analyze certification outcomes to inform program design and instructional adjustments. * Identify barriers to learner persistence and implement strategies to improve retention and completion. Instructional Operations & Systems * Contribute to building scalable systems for scheduling, staffing, and delivery across multiple programs and modalities. * Optimize instructor utilization across full-time and adjunct talent pools. * Implement tools and processes to support virtual, hybrid, and asynchronous learning environments. * Develop dashboards and KPIs to monitor instructional performance and learner outcomes. Cross-Functional Collaboration & Mission Alignment * Partner closely with Product, Curriculum, and Enrollment teams to align program design with delivery realities. * Collaborate with Career Services and Employer Partnerships to ensure training aligns with job market demand. * Provide insights from instructional delivery to inform program iteration and strategic planning. * Align instructional pacing and capacity with enrollment growth and organizational goals. WHAT YOU’LL BRING TO US Technical Training & Instructional Leadership Experience * 10+ years of experience in technical training, workforce development, or adult education. * Proven success leading instructional delivery at scale across multiple programs and modalities. * Experience managing distributed teams of instructors, including adjunct or contract faculty. * Strong understanding of certification-based training (e.g., IT, cybersecurity, cloud, data). Andragogy & Learning Design Expertise * Deep knowledge of adult learning theory and evidence-based instructional practices. * Experience designing or implementing learner-centered, outcomes-driven training models. * Ability to translate complex technical content into accessible, high-impact learning experiences. Systems & Operational Excellence * Experience building scalable instructional systems, processes, and performance management frameworks. * Strong data orientation with an ability to use metrics to drive continuous improvement. * Familiarity with LMS platforms, virtual learning tools, and instructional technology ecosystems. Professional and Personal Qualities * Bachelor’s degree in a relevant field; advanced degree or equivalent experience preferred. * Mission-driven leader committed to advancing equity in education and workforce development. * Strong people manager with a coaching mindset and commitment to team development. * Collaborative, adaptable, and energized by building and scaling new initiatives. #LI - Remote Compensation For this role specifically, we are targeting a salary range of $80,000 - $ 95,000, where the difference in salary is typically determined by several factors, including the geography in which the selected candidate resides and alignment with qualifications and experience. Benefits & Perks Per Scholas offers a comprehensive benefits package designed to support your health, financial well-being, and overall quality of life! Holidays & PTO: Full-Time Per Scholas team members enjoy over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time! All employees are eligible for Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year). Full-Time Benefits Eligible employees also receive 80 Wellness Hours to use for Sick, Safe, or Personal reasons and accrue Vacation at a rate of 8 hours at the beginning of every month, supporting rest, recharge, and work-life balance. Vacation accruals increase with tenure. Part-time employees are afforded time off on a prorated basis and in accordance with local requirements. Comprehensive Medical Coverage: Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs. Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families. Dental and Vision Insurance: Eligible employees can select from two dental plan options and a vision plan. Employees who waive medical coverage receive employer paid dental and vision premiums. Retirement Savings: 401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company. Employee Assistance Program (EAP): Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members Parental Leave: Eligible employees are offered up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family. Additional Benefits & Perks: Eligible employees have access to employer-paid life and AD&D Insurance, as well as employer-paid short-term disability coverage, with the option to elect additional life coverage and long-term disability insurance. Flexible Spending accounts are available for healthcare, dependent care, and commuting expenses. Per Scholas also offers a range of voluntary benefits, including: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance. Additional resources include healthcare concierge support, financial wellness tools, and employee discount programs. [https://i.imgur.com/gFZmpdP.png][https://i.imgur.com/vI6typI.png] QUESTIONS? If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application! Equal Employment Opportunity We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. PII Policies [https://perscholas.org/wp-content/uploads/2020/08/PIIComments_11.9.pdf] Non-Discrimination Policy [https://perscholas.org/wp-content/uploads/2020/10/NON-DISCRIMINATIONPOLICY-10212020.pdf]

Sista ansökan: 22 aug.Publicerad: 22 juli

Other

Sr. Service Desk Analyst 08/03

Unknown Employer•Creve Coeur

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change! We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future. How You’ll Make an Impact As a Sr. Analyst, you will provide technical support for a diverse portfolio of law firm clients, delivering high-quality customer service with a strong emphasis on first-call resolution and ownership. This is a mid-level, client-facing role that plays a critical part in supporting high-urgency legal environments where responsiveness, discretion, and attention to details matter. You will manage escalated issues while resolving frontline requests, working closely with teammates and partners to deliver reliable, professional support. This role is ideal for someone who enjoys solving problems, communicating clearly with non-technical users, and contributing to a collaborative service desk team. What You’ll Do * Serve as technical support resource in a multi-client environment, owning the full lifecycle of technical issues from initial intake through troubleshooting, resolution, and closure. * Prioritize first-call resolution and take full ownership of incidents to ensure timely and accurate outcomes * Act as an escalation point, providing guidance and support as needed * Support multiple law firm clients, understanding their applications, workflows, confidentiality requirements, and time-sensitive needs * Create, update, and maintain detailed service tickets with clear documentation of troubleshooting steps and resolutions in ServiceNow. * Provide technical support for: * Windows and macOS workstations * Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) * Mobile devices (iOS and Android) * Common legal applications (document management, timekeeping, case management systems) * VPN connectivity, networking fundamentals (DNS, DHCP, Wi-Fi) * End-user hardware including laptops, printers, scanners, and peripherals * Support virtual desktop and remote access environments (e.g., VPN, VDI/VMware Horizon), as applicable * Perform user account setup and maintenance, including permissions, MFA support, and access changes * Collaborate with internal teams and third-party vendors to resolve complex issues * Know when to resolve issues independently and when to escalate or collaborate to ensure the best outcome for clients * Escalate infrastructure-level or Tier 3 issues with complete documentation and context * Assist with workstation deployments, updates, and routine maintenance * Contribute to internal documentation, knowledge base articles, and process improvements * Participate in ongoing training, certifications, and skills development * Deliver consistent, high-quality customer service with clear communication, empathy, accuracy, and accountability You’ll Be Successful in This Role If You * Solve problems thoroughly during the first interaction * Communicate clearly and professionally with non‑technical users * Understand the confidentiality and urgency of legal environments * Manage multiple clients and priorities effectively * Work independently and collaboratively * Are detail-oriented, organized, and proactive * Adapt quickly to new technologies and evolving client needs What You Bring * CompTIA A+ Certification required or, in lieu of certification, an associate’s degree in information technology or related field * 3+ years of experience in a help desk or service desk environment * Experience supporting users via phone, ticketing systems, and remote support tools * Experience supporting professional services clients is preferred (legal industry experience is a strong plus) Preferred Qualifications * Hands-on experience using ServiceNow for ticketing, triage, routing, documentation, and resolution tracking. * CompTIA Network+ * Microsoft MS‑900 or higher Compensation & Schedule * This position is compensated at $25.00 per hour and follows a fixed wage scale. * The role may require working at least one weekend day as part of a regularly scheduled shift, based on client coverage needs. * Must be available to start on 7/13 Not Sure You Meet Every Requirement? We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience. Join Us At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve. “We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”

Sista ansökan: 17 aug.Publicerad: 18 juli