Charity

The Role…  At Soho House, a Bartender plays an essential part in delivering a premium beverage experience that is both memorable and personal. You will support the Bar Manager and Assistant Bar Manager and you’ll ensure that the bar is fully operational, stocked, and always presented to the highest standard Your main responsibility is to prepare and serve classic and contemporary cocktails, wines, and spirits with precision and flair, while creating a welcoming and sophisticated environment for our members and guests. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Prepare and serve a wide variety of drinks to a consistently high standard, including cocktails, spirits, wines, beers, and non-alcoholic beverages.  * Engage with members and guests in a warm, professional manner, remembering preferences and delivering a personalised experience.  * Maintain cleanliness, hygiene, and organisation of the bar before, during, and after service.  * Assist with stock rotation, inventory, and replenishment of supplies throughout the shift.  * Ensure compliance with licensing, health & safety, and hygiene standards always.  * Contribute to the development of new cocktail menus and seasonal drink offerings in collaboration with the bar team.  * Process orders accurately using the POS system and ensure all billing is completed to club standards.  * Collaborate effectively with the floor team, kitchen, and events department to ensure smooth and seamless service.  * Handle member queries and feedback confidently, escalating any concerns to management as appropriate.  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * 2 -3 years’ experience in similar capacity * Strong cocktail knowledge, including classics, techniques, and spirits.  * Exceptional interpersonal skills and a confident, calm presence during busy services.  * Ability to work efficiently while maintaining high standards and attention to detail.  * Experience working with POS systems, stock control, and basic reporting.  * Team player with a flexible, professional, and positive attitude.  * Fluent in English, both written and spoken.  * Personal License or willingness to obtain one (preferred).    The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50—£15.50 GBP

The Role…  At Soho House, the Sous Chef plays a vital leadership role within the kitchen, supporting the Head Chef and Senior Sous Chef in delivering exceptional, high-quality dishes across all services. As a key member of the culinary management team, the Sous Chef helps drive consistency, creativity, and operational excellence, ensuring that every plate reflects the standards and identity of Soho House.  You will oversee day-to-day kitchen operations, supervise and develop junior chefs, and ensure food safety, allergen compliance, and kitchen hygiene remain at the highest level. The Sous Chef contributes to menu development, coordinates prep and service execution, and steps into leadership responsibilities in the absence of the Senior Sous Chef or Head Chef.  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Clothing Allowance * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Support the Senior Sous Chef and Head Chef in leading all aspects of kitchen operations, ensuring smooth, efficient service across all meal periods.  * Prepare, cook, and present dishes to Soho House standards, maintaining consistency in quality, flavour, and plating.  * Oversee mise en place organisation, daily prep schedules, and service readiness for assigned sections.  * Supervise and mentor junior chefs, providing guidance, training, and feedback to support their development.  * Uphold strict food safety, hygiene, and allergen management procedures in line with HACCP and Soho House policies.  * Assist in menu execution and contribute ideas to seasonal changes, specials, and development projects.  * Support stock control activities, including ordering, deliveries, waste reduction, and inventory rotation.  * Communicate effectively with both back-of-house and front-of-house teams to ensure seamless service and member satisfaction.  * Lead by example through professionalism, punctuality, and a calm, solution-driven approach in a fast-paced environment.  * Take charge of the kitchen when required, ensuring standards, staffing, and service run smoothly in the absence of senior leadership.  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * 3–5 years of experience in a high-volume, high-quality kitchen, ideally within a premium restaurant, hotel, or private members’ club.  * Strong cooking skills across multiple kitchen sections with a solid understanding of classical and modern culinary techniques.  * Proven experience supervising or leading small teams.  * Excellent knowledge of HACCP, allergen procedures, and food safety practices.  * Ability to work efficiently under pressure while maintaining high standards.  * Professional, reliable, and passionate about food and team development.  * Confident communicator with strong organisational and time-management skills.  * Fluent in English.

The Role…  At Soho House, a Barback plays an essential supporting role in the smooth and efficient operation of the bar. Working alongside the bar team, you’ll ensure that bartenders have everything they need to deliver fast, high-quality service to our members and guests.  Your main responsibility is to assist the bar staff and make sure the member gets a superior experience. You will deliver drinks orders from the bar to members’ tables, acting as a point of contact between the bar and the floor.   ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Bring drinks quickly from the bar to its respective location in the restaurants and deliver to members.   * Maintain a spotless, pristine work environment  * Provides service to and is accountable for an assigned section.  * Develop relationships with members to provide personalized service.  * Polishing glassware ensuring they are ready for service.   * Assist bartenders during service by restocking ingredients, running drinks, and retrieving supplies from storage or cellar.  * Perform opening and closing procedures including but not limited to the set up and break down of stations.  * Ensure all service equipment is handled carefully and stored correctly.  * Maintain a spotless and pristine working environment.   * Attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... *  2 - 3 years’ experience in similar capacity * Basic understanding of bar operations, hygiene standards, and stock rotation.  * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously

The Role…  At Soho House, as a Gym Attendant you will be the welcoming face of our fitness facility and play a vital role in creating a clean, safe, and positive workout environment for our members and guests. You will play a vital role in maintaining a pristine, welcoming, and hygienic environment across the gym and all member-facing and back-of-house areas. You will work closely with the management team and facilities teams to ensure that all spaces including gym, lounge areas, washrooms, changing rooms, offices, and event areas are kept clean, stocked, and ready for use throughout the day ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Maintain cleanliness and organisation of all fitness areas, including gym floor, studio, and locker rooms.  * Replenish towels, cleaning supplies, and other amenities as needed.  * Enforce club rules and etiquette, ensuring a respectful and safe training space.  * Ensure high-touch points (e.g. door handles, counters, handrails) are regularly sanitised  * Replenish consumables such as soap, paper towels, toilet paper, and sanitising products  * Support deep cleaning and periodic maintenance tasks as scheduled or required  * Maintain equipment and cleaning products in a safe, clean, and organised condition  * Identify and report any maintenance issues, safety concerns, or low supplies to the supervisor  * Respond quickly and discreetly to spills, accidents, or urgent cleaning requests  * Adhere to all health & safety, hygiene, and COSHH regulations  * Demonstrate courtesy and professionalism when interacting with members and colleagues  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... A successful Gym Attendant for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.   * Previous cleaning experience in a professional cleaning role (gym, health club, or hospitality environment preferred)  * Understanding of cleaning techniques and hygiene protocols  * Comfortable using cleaning equipment  * Reliable, self-motivated, and able to work independently  * Good time management and communication skills   * Ability to work shifts, including early mornings, evenings, weekends, and holidays   Physical Requirements:  * Must be over the age of 18 * Must be able to seize, grasp, turn and hold objects by hand  * Able to work on your feet for at least 8 hours  * Occasionally kneel, bend, crouch and climb as required    The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £14—£14 GBP

The Role…  At Soho House, as a Room Attendant, you will play a key role in maintaining the cleanliness, presentation, and comfort of guest rooms and suites. With an eye for detail and a commitment to excellence, you will ensure each space meets the club’s high standards, contributing to an exceptional member and guest experience.  This position is ideal for someone who takes pride in their work, enjoys working independently, and understands the importance of discretion in a luxury environment.  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (Option to add up to 2 additional dependents) * Dental Plan (option to add up to additional 2 dependents) * Birthday Day Off after 1 years continuous service  * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Clean and service guest rooms, suites, and common areas according to club standards  * Replace linens, towels, and amenities as needed, ensuring consistency and presentation  * Check rooms for maintenance issues and report any faults or damages promptly  * Ensure guest belongings are respected and handled with care and confidentiality  * Maintain cleaning carts, equipment, and storage areas in a tidy and well-stocked condition * Support laundry services, including sorting, folding, and transporting items when required  * Follow all safety and sanitation procedures, including use of chemicals and PPE  * Communicate guest requests, room status changes, or incidents to the Housekeeping Supervisor  * Assist with turndown service or special requests when required  * Ensure hallways, stairwells, and service areas remain clean and clutter-free  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... A successful Room Attendant for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.   * Previous experience in housekeeping or room attendant role preferred  * Strong attention to detail and high personal standards of cleanliness  * Ability to work efficiently and manage time independently  * Professional appearance and a respectful, positive attitude  * Basic spoken English and ability to follow verbal and written instructions  The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15—£15 GBP

The Role… This is an exciting time to be joining the Soho Support Team (SST), with new house openings in the UK, Europe and NA. As such, the Coordinator will report into the Soho Support Manager for Membership, and will be responsible for delivering a first class service in Dutch & English to our members throughout the UK and Europe. Whilst adhering to departmental SLA’s. This role has great growth potential for the right candidate and would suit someone passionate about delivering a great customer experience. Salary - £13 p/h Main Duties… * To be an enthusiastic first point of contact for Soho House member queries via telephone and email. Responding to these queries in Dutch or English (where appropriate) in a timely manner and adhering to the departments SLA’s. * Offering a pro-active service to our diverse membership in German and English via telephone & email when payment is overdue or support is needed * Use our Salesforce database to create, look up and update records for current and potential members. * Set up new member and member renewal payments via credit card, Sepa and the occasional bank transfer payment, enuring all transactions are handled accurately and as per company/legal guidelines * You will be part of a team responsible for the general administration of our UK houses (and future house openings) * Joint responsibility for amending and freezing memberships, ensuring compliance with the appropriate Terms & Conditions. * Supporting other departments with information requests * Plus any ad-hoc projects given by the Head of Support / Soho Support Manager. What We Are Looking For... * At least one year of customer facing experience, preferably in a membership environment. * An enthusiasm for providing first class customer service is a must. * Experience of working with Salesforce. * Experience of communicating in a friendly but professional manner in fluent Dutch & English to a diverse audience. * Experience of working in a fast-paced team environment * Fluency in both Dutch & English is required. * Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail. * You will have a professional telephone manner and strong written correspondence skills. * IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail. * Highly motivated, adaptable and able to demonstrate a willingness to learn & progress. Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Soho Friends Membership - Every House Membership After 1 Years Service. * 50% off Food & Drink, 7 days a week * Staff Room Rates * Private Health and Dental Care * Weekly Pay * Life Assurance * Birthday Day Off * Up to 50% Staff Discount on Cowshed & Soho Home * In Office Dog Policy * Season Ticket Loan * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Job Title: Legacy Assistant/Executive  Ready to take your career to the next level? We’re one of the UK’s most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let’s shape the future together. Being refreshingly human starts with how we hire. We believe a diverse mix of perspectives makes us stronger - not just as a business, but in creating a culture where we all feel we truly belong and can thrive. That’s why we’re committed to removing barriers and creating fair opportunities for everyone. * We are in a period of exclusive direct sourcing for this role and are not currently accepting applications from recruitment agencies. ________________________________________ The role in 60 seconds * Role: Legacy Assistant/Executive    * Team: Legacy Income Management Team * Location: Exeter, Bristol or Manchester * Working Pattern: Full-time Why this role matters: Join our growing Legacy Income Management team and help charities secure the income that powers their mission. We manage over £200M in legacy income for organisations of all sizes, offering flexible support during busy periods, complex estates, and unexpected spikes in workload. With access to specialist legal expertise across the firm, you’ll play a key role in ensuring clients receive accurate, efficient, and empathetic support. ________________________________________ What you’ll do In this role, you’ll: * Deliver high-quality, tailored legacy administration support as part of the Legacy Income Management team, acting as a trusted partner to a diverse portfolio of charity clients. * Manage a varied caseload ensuring legacy income is secured efficiently while balancing legal obligations with empathy and sensitivity. The exact nature of the caseload will vary depending on experience and may include pecuniary, residuary, and complex or contentious cases. * Proactively progress estate matters, reducing delays and unlocking income for clients in a timely manner. * Build and maintain strong relationships with charity clients, representing them with professionalism, care, and a client-centric approach. * Act as an extension of clients’ teams by providing bespoke, responsive support aligned to their individual needs and priorities. * Apply strong attention to detail and high-level numerary skills to monitor and reconcile income, identify estate account issues, review estate valuations, and ensure compliance with legal and regulatory requirements. * Contribute to maximising the value of charitable gifts for our clients through thorough case management and financial oversight. * Collaborate with our wider team, including our contentious probate, charity probate, property, and governance specialists, to deliver comprehensive support to clients. * Actively contribute to team knowledge-sharing and continuous improvement initiatives to ensure our clients receive high-quality support. ________________________________________ What we’re looking for We welcome applicants at all levels, including those new to legacy administration but with a genuine interest in Wills, Probate and Charity law. We’re looking for someone who brings: * Strong organisational and database skills, with confidence managing information accurately. * Experience in legacy administration or a clear motivation to develop in this field. * Curiosity about Wills, Probate and Trust law and a willingness to build expertise. * Excellent communication skills and a warm, empathetic approach when working with families and stakeholders. * Interest in working towards an ILM Certificate in Charity Legacy Administration or similar qualification. * Commitment to high‑quality client care and relationship‑building. * Confidence working in a digital environment and adapting to new systems and processes. * A proactive, collaborative mindset with a commitment to innovation and continuous improvement. _______________________________________ What if I don't tick every box? We're not box tickers. We appreciate the need for everyone to find a role that challenges them and gives them room for growth. If you bring transferable skills and a fresh perspective, we’d love to hear from you. If this role excites you and you have the skills to succeed, we encourage you to apply. ________________________________________ Join a seriously ambitious firm At Foot Anstey, we’re committed to making a difference for our people, our clients, and society. Here’s what makes us stand out: * An ambitious growth strategy that opens up opportunities for our people to make their mark. * A client base that spans household names, thriving startups, and ambitious enterprises. * A culture built on our values of being refreshingly human, entrepreneurial, inclusive and collaborative. * A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities. * Comprehensive professional development and training – whatever your role and level we have training that will support you to achieve your goals. ________________________________________ Progressive benefits tailored to you We believe our people are our greatest asset. That’s why we offer a comprehensive benefits package designed to support your professional growth and personal wellbeing, including: * Competitive salary and performance-linked bonus. * Employee sabbaticals. * Enhanced parental leave policies. * Private healthcare and wellbeing initiatives (e.g., mental health support, gym memberships). * An open, flexible working environment. * For a full list of our competitive benefits package, please click here ________________________________________ Ready to apply? * Hit the "Apply Now" button. * Send us your CV and a quick note on why this role is perfect for you. * Our team will review your application and be in touch, whatever the outcome. * Invited for interview? * With a straightforward process typically involving two interviews, our talent acquisition team will guide you through every step, ensuring you feel confident and prepared to show us what you can do. * We want you to be able to showcase your talent and to feel comfortable being yourself throughout the process. If there’s anything we can do to support you or make things more accessible, just let us know – you can tell us at any stage of the process. * If you’d like to visit our offices prior to your interview or would like help testing your kit for your virtual interview, just let us know. Let’s make your next career move the start of something extraordinary.

The Role…  At Soho House, a Waiter plays an essential role in delivering refined, attentive, and personalised service to our members and guests. Working closely with the floor and kitchen teams, you are responsible for ensuring a smooth dining experience while reflecting the Club’s standards of professionalism, discretion, and excellence.   Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Warmly greet members, introduce menus, and ensure immediate engagement upon seating. * Take accurate food and drink orders, accommodating any allergies or dietary needs. * Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery. * Provide knowledgeable recommendations on menu items, including food and drink pairings. * Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay. * Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times. * Handle member requests and special accommodations with flexibility to create memorable, personalized experiences. * Support seamless payment through card, the Soho House App, or House Pay. * Uphold discretion and professionalism, especially when serving VIPs and PWKs. * Contribute to team success, attending briefings, tastings, and assisting colleagues where needed. ----------------------------------------------------------------------------------------------------------------------------------   What we are looking for... * 2–3 years in a similar high-end dining environment.  * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50—£15.50 GBP

The Role…  At Soho House, a Breakfast Chef  is the first point of contact in the kitchen each morning, the Breakfast Chef takes ownership of early-day operations and ensures the delivery of high-quality, beautifully presented, and nutritious breakfast dishes.  Your main responsibilities will be mise en place, stock control, and menu execution during breakfast hours, and may assist in preparation for lunch service. This includes preparing food before service, setting up and stocking kitchen stations and plating to company standards.  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Prepare and cook all breakfast dishes to the highest standards, ensuring consistent quality, presentation, and timing.  * Ensuring mis en place is completed before service.  * Maintain a professional attitude at all times.  * Ensure health and safety regulations are met.    * Attending regular meetings with front and back of house teams to learn about any menu or service changes and specials alongside daily tastings.    * Support junior team members (e.g., Prep Chefs) through guidance and collaboration.  * Assist in preparation of team meals as requested, considering dietary needs and variety.  * Demonstrate a proactive attitude towards learning, improvement, and teamwork. * Take full responsibility for the breakfast section, ensuring smooth and timely service and clean-down post-service.  * Wrapping unused items and storing them in proper area at the end of service.  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... A successful Breakfast Chef for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.   * Minimum of 2+ years’ experience in similar capacity * Passion for food, attention to detail, and a strong desire to learn and grow.  * Understanding of basic food safety and hygiene practices.  * Good communication and teamwork skills.  * Positive, proactive, and respectful attitude in a busy kitchen environment.  * Culinary qualification (e.g., NVQ Level 1 or 2) is a plus but not essential.  * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £17—£17 GBP

The Role…  At Soho House, a Bartender plays an essential part in delivering a premium beverage experience that is both memorable and personal. You will support the Bar Manager and Assistant Bar Manager and you’ll ensure that the bar is fully operational, stocked, and always presented to the highest standard Your main responsibility is to prepare and serve classic and contemporary cocktails, wines, and spirits with precision and flair, while creating a welcoming and sophisticated environment for our members and guests. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Prepare and serve a wide variety of drinks to a consistently high standard, including cocktails, spirits, wines, beers, and non-alcoholic beverages.  * Engage with members and guests in a warm, professional manner, remembering preferences and delivering a personalised experience.  * Maintain cleanliness, hygiene, and organisation of the bar before, during, and after service.  * Assist with stock rotation, inventory, and replenishment of supplies throughout the shift.  * Ensure compliance with licensing, health & safety, and hygiene standards always.  * Contribute to the development of new cocktail menus and seasonal drink offerings in collaboration with the bar team.  * Process orders accurately using the POS system and ensure all billing is completed to club standards.  * Collaborate effectively with the floor team, kitchen, and events department to ensure smooth and seamless service.  * Handle member queries and feedback confidently, escalating any concerns to management as appropriate.  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * 2 -3 years’ experience in similar capacity * Strong cocktail knowledge, including classics, techniques, and spirits.  * Exceptional interpersonal skills and a confident, calm presence during busy services.  * Ability to work efficiently while maintaining high standards and attention to detail.  * Experience working with POS systems, stock control, and basic reporting.  * Team player with a flexible, professional, and positive attitude.  * Fluent in English, both written and spoken.  * Personal License or willingness to obtain one (preferred).    The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50—£15.50 GBP

3 Month Fixed Term Contract   The Role…  At Soho House, a Waiter plays an essential role in delivering refined, attentive, and personalised service to our members and guests. Working closely with the floor and kitchen teams, you are responsible for ensuring a smooth dining experience while reflecting the Club’s standards of professionalism, discretion, and excellence.   Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Warmly greet members, introduce menus, and ensure immediate engagement upon seating. * Take accurate food and drink orders, accommodating any allergies or dietary needs. * Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery. * Provide knowledgeable recommendations on menu items, including food and drink pairings. * Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay. * Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times. * Handle member requests and special accommodations with flexibility to create memorable, personalized experiences. * Support seamless payment through card, the Soho House App, or House Pay. * Uphold discretion and professionalism, especially when serving VIPs and PWKs. * Contribute to team success, attending briefings, tastings, and assisting colleagues where needed. ----------------------------------------------------------------------------------------------------------------------------------   What we are looking for... * 2–3 years in a similar high-end dining environment.  * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50—£15.50 GBP

3 Month Fixed Term Contract The Role…  At Soho House, a Runner plays a vital supporting role in ensuring the smooth and efficient flow of service between the kitchen and front-of-house teams. As a key link in the dining experience, the Runner is responsible for delivering food and beverages promptly, maintaining cleanliness and organisation across the service areas.  .   Your main responsibility is to assist the waiting staff and make sure the member gets a superior experience. You will deliver food orders from the kitchen (or drinks orders from the bar) to members’ tables, acting as a point of contact between the kitchen/bar and the floor.   ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.   * Maintain a spotless, pristine work environment  * Provides service to and is accountable for an assigned section.  * Develop relationships with members to provide personalized service.  * Polishing cutlery ensuring they are ready for service.   * Preparing any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc)  * Perform opening and closing procedures including but not limited to the set up and break down of stations.  * Ensure all service equipment is handled carefully and stored correctly.  * Maintain a spotless and pristine working environment.   * Attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings. ----------------------------------------------------------------------------------------------------------------------------------   What we are looking for... * 2–3 years in a similar high-end dining environment  * Excellent food and beverage knowledge, including wine service  * Strong interpersonal and teamwork skills with a hands-on approach  * Confident, polished, and professional demeanour  * Exceptional communication and organisational skills  * Familiarity with POS systems and reservation software The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £14.50—£14.50 GBP

Location: 1 day per month in our Poole office ABOUT WOODSTOCK LEGAL SERVICES: Woodstock Legal Services isn’t your typical law firm. We’re breaking the mold – ditching the jargon, delivering expert advice, and doing things differently in the legal world. We've gathered our wisdom from years of legal experience and paired it with a willingness to break the mold. At Woodstock, you’ll be part of a people-first culture where ideas are welcomed, collaboration is second nature, and your contribution really matters. We invest in our internal teams because we know they’re the engine that keeps everything running and we’re proud of the culture we’ve built together. About the Role This is an exciting opportunity for a proactive and commercially-minded Solicitor to join a fast paced team specialising in landlord and tenant and debt recovery matters. Managing your own caseload from instruction through to enforcement, you will ensure matters progress efficiently while maintaining a high standard of technical excellence. You’ll be trusted to take full ownership of your files, drive the team’s commercial success, and deliver a responsive, strategic service to our clients. This role offers the autonomy to manage a varied and complex caseload within a collaborative, performance-driven environment. As a valued member of the firm, you will benefit from: * Opportunities to lead client training sessions, spearhead process improvements through legal technology, and contribute directly to business development initiatives. * A collaborative and supportive team environment where expertise is shared and success is celebrated. * Genuine career progression opportunities as the team continues to expand, with a clear pathway for professional advancement. Responsibilities CASE MANAGEMENT & LEGAL STRATEGY * Autonomously manage a diverse caseload of possession matters (standard and complex/defended) and debt recovery instructions from inception to enforcement. * Act as the primary point of contact for clients, providing high-level strategic advice that balances legal risk with commercial objectives. * Draft complex pleadings, witness statements, and instructions to Counsel; represent clients at hearings where appropriate. * Supervise and mentor paralegals or junior fee-earners, ensuring the quality and accuracy of their output. * Ensure rigorous adherence to Civil Procedure Rules (CPR), court deadlines, and bespoke client Service Level Agreements (SLAs). COMMERCIAL PERFORMANCE & BUSINESS DEVELOPMENT * Consistently meet or exceed individual monthly billing and time-recording targets. * Take full accountability for the financial lifecycle of files, including proactive WIP management, disbursements, and debt recovery on unpaid invoices. * Identify and pursue business development opportunities to expand the firm’s landlord and tenant or debt recovery portfolio. * Contribute to the firm’s profitability by optimizing file-handling processes and ensuring cost-effective matter management. LEGISLATIVE LEADERSHIP & TECHNICAL EXPERTISE * Act as a Subject Matter Expert in Landlord and Tenant law, with a deep understanding of the Renters’ Rights Act and its practical implications for clients. * Lead internal knowledge-sharing sessions and provide technical guidance to the wider team on emerging legislative trends. * Ensure total compliance with SRA standards and internal risk management protocols. * Maintain a proactive approach to CPD, focusing on high-level technical mastery and strategic litigation tactics. WHAT YOU'LL BRING * Strong working knowledge of possession proceedings and notice requirements * Confidence handling a high-volume caseload with competing deadlines * Commercial awareness, with a focus on efficiency * Excellent attention to detail and drafting skills * A proactive, solutions-focused approach Interview Process * Introductory call with our Talent team * Case study exercise * Final Interview (Hiring Managers) * We offer! UK Benefits: ✈️ 33 days’ annual leave (25 + bank holidays) plus your birthday off 🎄 Extended Christmas holiday 💰 Pension contribution ☮️ Give back - support a good cause with a charity day each year ⛳️ Regular socials/team events

Location: 1 day per month in our Poole office ABOUT WOODSTOCK LEGAL SERVICES: Woodstock Legal Services isn’t your typical law firm. We’re breaking the mold – ditching the jargon, delivering expert advice, and doing things differently in the legal world. We've gathered our wisdom from years of legal experience and paired it with a willingness to break the mold. At Woodstock, you’ll be part of a people-first culture where ideas are welcomed, collaboration is second nature, and your contribution really matters. We invest in our internal teams because we know they’re the engine that keeps everything running and we’re proud of the culture we’ve built together. About the Role This is an exciting opportunity for a proactive and detail-oriented Paralegal to join a fast-paced team specialising in landlord and tenant and debt recovery matters. Working closely with the Conducting Solicitor, you will play a hands-on role in managing cases from instruction through to enforcement, ensuring they progress efficiently and to a high standard. You’ll be trusted to take ownership of your work, contribute to the team’s commercial success, and deliver a responsive, client-focused service. This role offers excellent exposure to a varied caseload, making it ideal for someone looking to develop their expertise while working within a collaborative and performance-driven environment. Responsibilities 1. CASE MANAGEMENT * Support the Conducting Solicitor with a caseload of possession matters (both standard and defended) and debt recovery cases from initial instruction through to enforcement. * Proactively manage and progress files, ensuring adherence to court deadlines and client service level agreements. * Deliver clear, practical, and commercially focused legal support. * Maintain accurate and up-to-date file notes, along with precise time recording. 2. COMMERCIAL PERFORMANCE * Work towards agreed monthly billing targets. * Ensure all time is recorded accurately and consistently to support billing processes. * Monitor work in progress and facilitate timely invoicing. * Ensure disbursements are billed correctly and highlight any outstanding invoices. 4. LEGISLATIVE & TECHNICAL AWARENESS * Keep up to date with developments in landlord and tenant law, including changes arising from the Renters’ Rights Act. * Undertake continuous professional development to enhance technical knowledge. * Escalate or report any relevant legislative or regulatory changes impacting active matters. WHAT YOU'LL BRING * Proven experience in landlord and tenant matters * Strong organisational and time management skills * Experience in debt recovery is a plus * Commercial awareness and understanding of billing practices * High level of accountability and ownership of work * Excellent attention to detail and accuracy * Ability to work effectively within targets and deadlines * A collaborative, team-focused mindset Interview Process * Introductory call with our Talent team * Case study exercise * Final Interview (Hiring Managers) * We offer! UK Benefits: ✈️ 33 days’ annual leave (25 + bank holidays) plus your birthday off 🎄 Extended Christmas holiday 💰 Pension contribution ☮️ Give back - support a good cause with a charity day each year ⛳️ Regular socials/team events

ABOUT WOODSTOCK LEGAL SERVICES: Woodstock Legal Services isn’t your typical law firm. We’re breaking the mold – ditching the jargon, delivering expert advice, and doing things differently in the legal world. We've gathered our wisdom from years of legal experience and paired it with a willingness to break the mold. At Woodstock, you’ll be part of a people-first culture where ideas are welcomed, collaboration is second nature, and your contribution really matters. We invest in our internal teams because we know they’re the engine that keeps everything running and we’re proud of the culture we’ve built together. About Woodstock Legal Services & Lawhive Partnership The Woodstock vision was to create a law firm that felt different, one where lawyers had true freedom and flexibility within a community of grade A lawyers and the best operational and regulatory support on offer - all while ensuring our clients remain our constant focus. Since 2014, Woodstock has grown into a community of more than 60 lawyers, built on the principle that legal practice can be both professional and personal. We set out to create a place where lawyers have the freedom to shape fulfilling careers, and where clients benefit from clear, expert advice delivered with genuine care. That vision remains at the heart of everything we do. By joining the Lawhive Group, we are strengthening this vision - combining the trusted relationships and values that define Woodstock, with innovative tools that ease the pressures of legal work. This means our lawyers can dedicate more time to what matters most: guiding and supporting our clients. Legal Cashiering at Woodstock Our Accounts team handles the financial operations that keep the business running smoothly – from consultant payments and invoicing to compliance, reconciliations, and reporting. They work closely with teams across the firm to ensure accuracy, transparency, and efficiency in everything they do. The team is led by Head of Accounts, Ellie Emery, who oversees day-to-day processes and supports our consultants with finance-related queries. What You'll Do We’re looking for a motivated and detail-focused Legal Cashier to support our legal finance function, with a particular focus on property transactions and completions. You’ll assist in ensuring compliance with the SRA Accounts Rules and help manage the day-to-day financial operations within the team. This is a hands-on role that’s ideal for someone with some experience in legal cashiering or conveyancing finance who’s keen to develop their skills and grow within a supportive team environment. Key Responsibilities * Processing client and office account receipts and payments * Managing a high volume of property transactions and completions end-to-end * Bank reconciliations * Ensuring transactions are accurate and in compliance with SRA Accounts Rules * Ensure all financial processes adhere to internal controls and regulatory standards What You'll Bring * 2 years experience in legal cashiering, * Bonus: exposure to property transactions and completions * Happy to commit to a hybrid working environment, based in our office in Poole, Dorset * Excellent working knowledge of the SRA Accounts Rules * Strong organisational and time-management skills with attention to detail * Experience using legal accounting software * Excellent communication skills Interview Process * Introductory call with our Talent team * 1:1 with your hiring manager * Technical interview / practical skills assessment * Values interview with one of our Founders * We offer! UK Benefits ✈️ 33 days’ annual leave (25 + bank holidays) plus your birthday off 🎄 Extended Christmas holiday 💰 Pension contribution ☮️ Give back - support a good cause with a charity day each year ⛳️ Regular socials/team events Diversity at Woodstock Legal Services At Lawhive, we know that diversity of thought is critical to delivering outlier outcomes. As such, we’re always working hard to ensure we build a diverse, inclusive team, and as we scale, we’ll only ever increase the focus we apply to this.

Job Title: Arrears Executive – Part Time Working Pattern: 18 hours per week - we can be flexible to accommodate your personal circumstances, whether that means working two longer days, a combination of one longer day and shorter days, or spreading the hours across five shorter days each week Salary: £29,000 pro rata (£14,400) and up to 20% bonus and benefits Location: Chester-le-Street (Drum Industrial Estate) hybrid working after probation. 💚 Shaping the future of sustainable digital banking  Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.   People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.   Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.   Tandem is growing fast and helping to shape the future of sustainable banking.  Your team: Collaborators in change   Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.  This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered. The purpose of the role is to support the Operations Leaders by supporting customers in financial difficulty and arrears whilst achieving departmental service levels. Upholding company standards and complying with all relevant Company and regulatory obligations (including adherence to FCA rules (including FCA MCOB and CONC rules).     Led by our Operations Director, our Operations teams are responsible for all customer contact.  The teams are the primary points of contact for customers including responding to their inbound queries during the lifetime of their mortgage or loan as well as supporting customers that are in financial difficulty and/or arrears. Our aim is to provide an exceptional service to our customers by ensuring that we have knowledgeable, well training operational colleagues to deliver the service that our customers expect of us.        Your Impact: Building a sustainable tomorrow   As an Arrears Executive at Tandem your focus will be on:  * Proactively service requests from our customers efficiently and professionally ensuring at you provide the customer with the information that they require.   * Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of the servicing and arrears management of a range of mortgage and loan products.  * Ensure regulatory transactional documentation is issued accurately and correctly in accordance with regulatory requirements (including regulatory arrears correspondence).   * Identify situations that may require specialist handling (e.g. complaints, vulnerability, fraud) and refer these where appropriate.   * Knowledge and practical application of handling customer complaints, to include identifying complaints, logging and investigating with an aim to putting a resolution in place.   * Knowledge and practical application of dealing with vulnerable customers at first point of contact to ensure their specific needs are understood and they are treated with care and consideration.   * Proactively manage accounts in arrears by completing outbound contact to establish the root cause of the customers payment difficulties and identify options to assist the customer in rehabilitating their mortgage or loan arrears.    * Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances.   * Knowledge and practical application of completing Income and Expenditure assessments and deciding suitable forbearance options for the customer.    * Knowledge and practical application of late arrears and litigation practices.   * Ensure that all customer contact both written and verbal is conducted within Company standards, FCA regulations, Customer Complaint procedures and that the principles of TCF are upheld consistently with all customers.   * Attain and maintain own competence to Group Training and Competence Framework demonstrated by ongoing adherence.   * Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control.   * Keep up to date with all Company/regulatory changes particularly those which affect own business area.   * Actively contribute to the achievement of the Company Balance Scorecard objectives and demonstrating Company values in everything you do.   * Adherence to and promotion of a culture of treating our customers fairly to deliver fair outcomes.       We’d love to hear from you if you have:  * Previous experience in financial services (with relevant regulatory appreciation) with demonstrable success in customer service and arrears within a regulated lending environment.   * Demonstrable experience of working accounts in arrears including applying arrears forbearance options and identification of customers that are vulnerable.   * Demonstrable experience of collecting arrears for mortgages and loans with knowledge of how own and team performance affects wider Company objectives.   * Demonstrable knowledge of FCA rules (including MCOB and CONC rules), delivering fair outcomes to customers, CCA and GDPR regulations.   * A working knowledge of customer services and arrears management in a regulated, lending environment.      Rewards that reflect your value, what’s in it for you?    At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:     * 25 days annual leave plus 8 days Bank Holiday    * An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc  * Buy or sell up to 5 days holiday a year  * Healthcare cash plan through Westfield Health   * Life Assurance at 3 x salary  * Electric Vehicle salary sacrifice scheme     * Cycle to Work salary sacrifice scheme and a free helmet    * Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)  * Smart Tech scheme (buy goods with 0% interest)  * 10% discount on solar panels  * Tandem Hub for treats, cash back and discounts on UK retailers     * 2 days per year paid volunteering     * Free cereal, snacks and drinks in all offices  * Quarterly team social budgets  * The above is based on a full-time contract and will be pro rata accordingly.   Our Green Deal: Your Impact Amplified  A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:  * Volunteer 2 days a year for charity > receive an early Friday finish   * Raise £200 per annum for charity > Tandem provide PR and marketing support   * Have renewable energy at home > receive an additional 1 day annual leave   * Drive an electric car > receive £500 towards a home charger    Ready to make your mark?   Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role.    Sourcing Model  Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.    Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.   Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.