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YOUR MISSION LOCATION: Belfast (Dargan Crescent, BT3) TERMS: Hybrid working (3 days in office, 2 days at home once probation has been passed) HOURS & SHIFTS: 37.5 hours per week, working 5 days per week on a rota basis with shifts between 8am-8pm Monday to Friday and 9am-5pm on a weekend (1 weekend per month) SALARY: minimum starting salary of £24,785 plus monthly commission (OTE £28,000+) START DATE: 03rd August 2026  OUR RECRUITMENT PROCESS: * Application * Email inviting you to an assessment centre at our office in Dargan. we will assess via role play, interview & Team work sessions. These will be carried out on the 7th July & 15th July 2026. Assessment centres should last no longer than 90 minutes.  * Job offer & pre-employment checks YOUR PROFILE Due to our continued success and ever-growing customer base, we are searching for customer service stars, who keep the customer at the heart of everything they do.    Our people are the key to our customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus.  We have three levels within our Customer Service team, Associate, Senior Associate and Specialist so there is always room to grow and progress at Fibrus.    WHAT WILL YOU BE DOING? (Not limited to) * First point of contact for our customers via inbound calls and other methods of communication, always providing a top-class customer service experience * Providing support to customers around both technical and non-technical queries from product and service questions to account and billing support (full training provided) * Direct customers when appropriate to other departments to address their needs * Accurately recording/logging interaction with customers and updating account information * Working with management to maintain best practices for efficient communication with customers, working to our internal service level agreements and key performance indicators * Working in a busy but fun and supportive environment * Carrying out retention-based calls—engaging with customers who may be considering leaving, identifying their concerns, and working to find the right solution to retain their business * Understanding customer needs and pain points to offer personalised solutions, support, or guidance   WHAT WILL YOU BRING? * Compassion - Customers must be able to sense that you really care about them * Positive energy - Willing to learn every day and also go the extra mile for each customer * Exceptional telephone manner - Customers must feel like you can relate to them through effective communication * Cool head under pressure - You must be able to handle the easy and hard times * Inspiring ‘can do’ attitude - You must be willing to do and best your best every day * Team spirit - good customer service takes teamwork and working well with others is essential to your success * Confidence - We are looking for people’s people who can establish common ground, draw strength from setbacks and influence others * Flexibility – The ability to work within a fully flexible environment serving our customers via telephone and email and offering various forms resolution from technical support to guidance on their billing   WHAT WE VALUE Based on input from all colleagues across our business, our 4 cornerstone values are:   ‘Make a Difference’- Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure.   ‘Be Yourself’- Fibrus is committed to building a diverse, talented, and dedicated workforce.  We appreciate that you may not meet every single requirement listed but don’t let that discourage you.  If you have some of the experience we are seeking and offer a fantastic attitude, we’d love to see your application!   ‘Be Tenacious’- With our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!   ‘Work Together’- We put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.   AND JUST SOME OF WHAT WE CAN OFFER YOU * 25 days annual leave plus statutory/bank holidays * Private healthcare, life assurance, annual personal health “MOT” & a company pension plan * Shared parental leave, paternity leave and enhanced maternity leave * Monthly commission scheme & career path opportunities * Paid support for the loss of a child * Support for colleagues going through the menopause * Complimentary access to LinkedIn Learning * Free financial advice and support through Kith and Kin * Flexible working including hybrid working * Industry leading work events and colleague days #fibrus     At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.

YOUR MISSION JOB TITLE: Accountant (newly/part qualified) JOB LOCATION: Belfast (hybrid working) TERMS:  Permanent, full time     THE JOB  This role supports operational and commercial teams by providing financial analysis, cost management, budgeting, and performance reporting. You'll use data and KPI insights to identify opportunities for savings, improve efficiency, and help drive informed business decisions. The role also involves challenging costs, monitoring contractor spend, and supporting organisational growth through effective financial planning. YOUR PROFILE WHAT WILL YOU BE DOING? * Working closely with business operations to measure costs and provide support and analysis with understanding of key cost drivers  * Tracking of monthly contractor costs and working with commercial team to support with approval of applications for payment  * Completing analysis of the business’s monthly performance against budget & business plan, identifying and investigating key variances  * Providing accurate and up to date financial information to key stakeholders and the operational team to help inform business decisions  * Driving performance through KPI’s and analysis of data  * Identifying and developing opportunities with key stakeholders to capture savings and add   * value  * Driving cost efficiencies and ensuring CAPEX has a strong linkage to organisational growth   * metric  * Challenge budget holders to ensure effective cost management  * Assist with process improvements and organisational growth    WHAT WILL YOU BRING? * Ideally a Qualified or Part-Qualified Accountant with membership of a professional body such as ACCA/ACA/CIMA or equivalent * You will be in a similar fast paced role or be in a position to show us that you’re ready for this growth opportunity and the ability to work to deadlines * You will have strong experience in working with data, financial models and good reporting skills * You will be skilled in using Microsoft applications (particularly Microsoft Excel) and comfortable with financial systems. * You will have strong communication and stakeholder management skills * You can demonstrate good planning and organisational skills   IS FIBRUS FOR ME?  At Fibrus Limited, we put our people first! Having been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.    We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption.    As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!   HOW TO APPLY To apply to join the Fibrus Group, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus.  #Fibrus   At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.

YOUR MISSION We are looking for a Splicer - Network Maintenance (NI) to ensure the network maintenance of the fibre network in Northern Ireland.   This role will involve proactive maintenance as well as reactive fault and emergency work, which will include weekend work on a rota basis.      The Role: * Upkeep and maintain fibre infrastructure to current PIA standards * Cabling and splicing to repair faults and damage on the network, most frequently overhead * Test, diagnose & fault find on Fibre Network Infrastructures using appropriate equipment (OTDR, light meter, splicing kit, etc) * Troubleshoot individual and wider network issues * Accurately document and report damage and repair work through internal company systems * Adherence to all Health and safety procedures, risk assessments and best practices  * Correct use of equipment and procedures * Maintain all tools, equipment and vehicles to a high standard * Follow maintenance schedules to maximise efficiency and meet strict operational deadlines. * Overall adherence to health and safety policies and procedures across the business  YOUR PROFILE The Person: * Knowledge of Physical Infrastructure Access (PIA) process  * Experience of fibre cabling, splicing and fault finding * Experience with overhead infrastructure (poles, ladders, working at height) * Ability to use fibre testing equipment and interpret results. * Organised and proactive approach to workload * Good, positive and professional attitude to work * Ability to work in a strong team environment * Uses own initiative in problem solving and to develop ideas and practices * Excellent time-management skills with the ability to meet deadlines * Flexible approach to working hours and tasks * Willingness to participate in on-call rotas or out of hours work. * Full UK driving licence     Additional Information: This is not an exhaustive list of duties and requirements. The nature of the organisation is such that it will evolve as it operates and the nature of duties, tasks, knowledge and skills required for this post may develop and change in time.   #Viberoptix is an equal opportunities employer

YOUR MISSION We are looking for a Splicer - Network Maintenance (GB) to ensure the network maintenance of the fibre network in Cumbria. The successful candidate will be experienced in both splicing and cabling and will be able to demonstrate previous experience of both disciplines.   This role will involve proactive maintenance as well as reactive fault and emergency work, which will include weekend work on a rota basis. YOUR PROFILE The Role: •    Upkeep and maintain fibre infrastructure to current PIA standards •    Cabling and splicing to repair faults and damage on the network, most frequently overhead •    Test, diagnose & fault find on Fibre Network Infrastructures using appropriate equipment (OTDR, light meter, splicing kit, etc) •    Troubleshoot individual and wider network issues •    Accurately document and report damage and repair work through internal company systems •    Adherence to all Health and safety procedures, risk assessments and best practices  •    Correct use of equipment and procedures •    Maintain all tools, equipment and vehicles to a high standard •    Follow maintenance schedules to maximise efficiency and meet strict operational deadlines. •    Overall adherence to health and safety policies and procedures across the business  WHY US? The Person: · Knowledge of Physical Infrastructure Access (PIA) process · Experience of fibre cabling, splicing and fault finding · Experience with overhead infrastructure (poles, ladders, working at height) · Ability to use fibre testing equipment and interpret results. · Organised and proactive approach to workload · Good, positive and professional attitude to work · Ability to work in a strong team environment · Uses own initiative in problem solving and to develop ideas and practices · Excellent time-management skills with the ability to meet deadlines · Flexible approach to working hours and tasks · Willingness to participate in on-call rotas or out of hours work. · Full UK driving licence Additional Information: This is not an exhaustive list of duties and requirements. The nature of the organisation is such that it will evolve as it operates and the nature of duties, tasks, knowledge and skills required for this post may develop and change in time. Viberoptix is an equal opportunities employer.

YOUR MISSION JOB TITLE: Network Maintenance Manager  JOB LOCATION: NI TERMS: Permanent, full time       THE JOB  We are looking for a Network Maintenance Manager to take the lead in ensuring the Network Maintenance department is resourced and prepared to respond maintenance activities on the telecoms network.   This is a hands-on position with high level of competency required. The candidate will be expected to hold a high level of ownership for their area of responsibility and will include  weekend work on a rota basis. YOUR PROFILE WHAT WILL YOU BE DOING? * Managing the Network Maintenance team, ensuring achievement of KPIs, management of staff, training and any employee related issues * Upskill all levels of the team, promoting high performance teams, identifying training gaps and mentoring team members * Developing a team and processes to maximise effectiveness and efficiency of labour, ensuring Network Maintenance work is prioritised, responded to and dealt with in line with SLAs * Ensure all necessary cross-functional resources are identified and ensure that all resources understand their roles and accept their responsibilities * Managing the standby callout rota and ensuring appropriate resources are made available at all times * Attend fault location and complete any make safe/survey actions when required. * Identify fault, cause of fault and works required to restore service and record details of  damage identified.   * Programme and planning of works outside of Network Maintenance to assist other departments * Oversee completion of works to specifications and to PIA standards, attending site where required   * Using appropriate systems, tools and techniques, establish and manage an effective reporting structure to measure and track performance * Ensure data is captured accurately and financial information is provided to appropriate departments * Liaising with management and providing reports on Network Maintenance works and any issues * Liaising with the network owner, ensuring deadlines are met, within budget and works up to standard * Ensure relevant Health & Safety standards are followed and achieved, including but not limited to SSRAs, Street works, audits, inspections, investigations etc.  * Development of team resulting in streamlining processes as required on network * Attend all required meetings with both network owner and sub-contractors and third parties * Manage risk register in line with delivery programme and documentation of possible delays * Assess, review, and mitigate commercial & contractual risks * Monitor work production outputs closely with regular dialogue with the commercial dept.   WHAT WILL YOU BRING? The ideal person will have a proven track record of managing reactive maintenance, people and resources to achieve client expectations in a pressurised environment. * 2+ years’ experience in a management role * Significant experience reactive maintenance management * Technically aware and ability to learn, understand and converse with technical terminology  * Significant experience of cabling and/or testing and splicing on a Fibre network, with the ability to provide sound technical advice * Proven track record of delivering to time, cost and quality * Well-developed planning and organisational skills including schedule management * Outstanding communication and inter-personal skills * Effective negotiation skills * High-level of IT literacy including experience of using Microsoft Office, including Word and Excel * Experience of using GIS / Network mapping systems  * Full UK driving licence * Ability to attend site when required, including out of hours   ABOUT US Viberoptix, part of the Fibrus Group of companies, deliver specialised fibre network build solutions from design, civils activities, cabling and splicing. Our team of experienced and certified engineers are leaders in their field providing excellence in every aspect of the fibre network construction.   HOW TO APPLY To apply to join Viberoptix, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in #Viberoptix.   At Viberoptix, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.

YOUR MISSION JOB TITLE: Network Maintenance Supervisor JOB LOCATION: Cumbria TERMS: Permanent, full time       THE JOB  We are looking for a Network Maintenance Supervisor (GB) to ensure the network maintenance of the fibre network in Cumbria. The successful candidate will have supervisory experience, along with a proven track record of fault finding and splicing on a fibre network. YOUR PROFILE WHAT WILL YOU BE DOING? * To take the lead and ensure the network maintenance team are meeting KPIs and targets and are acting in line with health and safety regulations and standards, including the upkeep and maintenance of the fibre infrastructure to current PIA standards  * Attend fault location and complete any make safe/survey actions. * Identify fault, cause of fault and works required to restore service and record details of  damage identified.   * Assisting with planning crews and materials for all activities required to complete all tasks associated to restore service within the Service Level Agreement.  * Identify requirements for street work permits and ensure compliance. * Supervising engineers on site and reporting any concerns into manager  * Ensure relevant Health & Safety standards are followed and achieved, including but not limited to SSRAs, Street works, audits, inspections, investigations etc.  * Escalation of concerns relating to downtime on network, ensuring appropriate parties are aware and plan is in place to resolve  * Population of all system requirements for fault repair including (but not limited to), Field Services, SRV Population, Outage documentation, ARC GIS evidence. * Assist with completion of Post Incident Review documentation for critical outages. * Development of team resulting in streamlining processes as required on network  * Oversee completion of works are carried out in line with acceptable standards  * Attend daily operational calls with the client when required to review progress, workstack, key incidents and escalations. * Attend weekly progress meetings when required and ensure Council permits are in place to keep works on schedule  * Manage client expectations on date deliveries and volume delivery targets  * Manage risk register in line with delivery programme and documentation of possible delays  * Assess, review, and mitigate commercial & contractual risks  * Monitor work production outputs closely with regular dialogue with the commercial dept.  * Overall adherence to health and safety policies and procedures across the business    WHAT WILL YOU BRING? The ideal person will have a proven track record of managing reactive maintenance, people and resources to achieve client expectations in a pressurised environment. * At least 2 years’ experience of managing or supervising a team  Significant experience of testing and splicing on a Fibre network  Knowledge of cabling on a fibre network Experience of fault diagnostics and outage response   ABOUT US Viberoptix, part of the Fibrus Group of companies, deliver specialised fibre network build solutions from design, civils activities, cabling and splicing. Our team of experienced and certified engineers are leaders in their field providing excellence in every aspect of the fibre network construction.   HOW TO APPLY To apply to join Viberoptix, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Viberoptix.    At Viberoptix, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.

YOUR MISSION WHAT WILL YOU BE DOING? * Splicing of live/in build network using a Fujikura 90s or similar (company provided) * Installation of various branded optical fibre cables to various types of splice enclosures, working to Viberoptix required standards * Fault finding on existing network, updating and interpreting Splcing schedules. * Testing and Splicing fibres to ensure that they are in line with the client quality standards using EXFO - ILM/OTDR * Production/Interperet of Fibre characterisation reports (EXFO). * Ensure relevant Health & Safety standards are followed and achieved YOUR PROFILE WHAT WILL YOU BRING? * Ability to produce, update and interpret records of daily work logs, data recordings and network design maps * Ability to work on their own as well as part of a team * Experience of testing and splicing on a Fibre network * Experience with various types of splice enclosures Corning BPEO’s size 0, 1.5 and 2, Hellermann, Prysmian * Confident working at heights and underground network when required * Excellent communication skills across all levels * Excellent organisation, communication and leadership skills * Experience of using Microsoft Office, including Word and Excel * Full valid driving licence ABOUT US Viberoptix, part of the Fibrus Group of companies, deliver specialised fibre network build solutions from design, civils activities, cabling and splicing. Our team of experienced and certified engineers are leaders in their field providing excellence in every aspect of the fibre network construction. HOW TO APPLY To apply to join Viberoptix, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Viberoptix.   At Viberoptix, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.  WHY US? #Viberoptix

YOUR MISSION JOB TITLE: Telesales Agent JOB LOCATION: Belfast TERMS: Salary: 26,033.00 with an OTE 40k + with uncapped commission. Permanent (hybrid working)      THE JOB  As a Telesales Agent you will be leading the way as the telephone voice of sales for Fibrus, delivering amazing customer experience, selling our products and services to our prospective clients across residential and small businesses enquiring about Fibrus Hyperfast Fibre broadband and ancillary products.   You will become part of our vibrant and fast paced desk sales team, working on one of our call or online chat campaigns. This could range from inbound to outbound, warm to cold data. YOUR PROFILE WHAT WILL YOU BE DOING? * Helping customers to make the move to Fibrus, making phone-based sales from outbound and inbound calls * Helping customers find pre-contract solutions and processing sales via web chat * Ensure all orders are processed efficiently & effectively using Fibrus ordering system * Follow up with customers to ensure they are fully updated with order / installation progress * Work closely with other members of the Fibrus Team * Ensuring quality and compliance standards at all time and meeting and exceeding operational sales targets consistently   WHAT WILL YOU BRING? * Demonstrable telephone-based or face-to-face sales experience * Be committed, professional, reliable, target driven and ambitious, demonstrating a willingness to learn * Confidence using systems and software to process orders and communicate  * Excellent/confident verbal and written communication skills * Have a can-do attitude and the desire to deliver a quality service to customers * Understand the importance of compliance in the telesales environment IS FIBRUS FOR ME?  At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.    We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption.    As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!   HOW TO APPLY To apply to join the Fibrus Group, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus.  #Fibrus   At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.

Scientific Director - Promotional Nucleus Global is an exciting leader in the field of medical communications. Drawn together from several backgrounds including the pharmaceutical industry, research, marketing, medical and regulatory writing, sales, publishing, digital media and design, we have the experience and all-round ability to conceive and deliver the best quality medical communications programs. About the role The Scientific Director will be the key scientific lead on a variety of promotional accounts (obesity/cardio metabolic), providing editorial, scientific, and strategic expertise to our client teams. Experience Working in partnership with Client Services, you will help to establish a cohesive and dynamic relationship between the accounts and editorial teams and the client, leading discussions in client meetings/teleconferences (as required) to ensure client satisfaction is maintained at all levels. Here's what you'll be doing: * Responsible for ensuring that assigned medical communications are accurate, clinically relevant and reflect the most recent advances in the medical field. * Consults with key opinion leaders in the appropriate therapeutic area and provides expert resources and information. * Maintains knowledge of developments and trends in the pharmaceutical industry regarding appropriate drugs * Will partner with pharmaceutical industry clients on goals and objectives of communications programs, ensuring delivery of the highest quality product. * Remains current with medical developments and conducts literature searches to ensure delivery of accurate medical information for assigned projects. * Synthesizes clinical trial data and translates relevance for the appropriate physician and consumer audiences according to client requirements for assigned projects. * Attends and helps design clinical trial investigator meetings and advisory boards. * Help write medical manuscripts, white papers, monographs, slide kits, abstracts, and posters under the supervision of senior scientific staff. * Edits medical documents, verify scientific accuracy and provide quality control for writers and freelancers. About you: * Advanced degree in life sciences, pharmacology or medicine  * Excellent written and verbal communication and interpersonal skills * Ability to thrive in a fast-paced environment, work to and within deadlines and to juggle multiple projects * Strong financial, administrative and organization skills, including ability to multi-task * Strong client communication skills – ability to speak and work with client and faculty members * Keen attention to detail, ability to prioritize responsibilities and work in a team-oriented environment as well as independently * Advanced computer skills, knowledge of Internet searches and Microsoft Windows software including Word, Excel (can maintain complex spreadsheets) and PowerPoint. * Travel as needed, including weekends Benefits: * Health coverage * Retirement plan * PTO Nucleus Global can offer an attractive rewards package, excellent training and development opportunities, a supportive and friendly environment and the opportunity to achieve your potential. Our Pledge At Nucleus Global, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. Nucleus Global is part of Inizio Medical. Inizio is a strategic partner for health and life sciences with a full suite of medical, marketing, advisory and engagement services. Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

FIELD SALES EXECUTIVE £26,227.50 BASE SALARY | UNCAPPED COMMISSION | £4,000+ LOYALTY BONUSES | COMPANY CAR & FUEL CARD EVERY DOOR IS A NEW OPPORTUNITY. READY TO MAKE IT COUNT?   At GoFibre, we don't just connect homes, we connect people, communities and careers. We're proud of our supportive culture, where hard work is recognised, success is celebrated and everyone has the opportunity to grow. Whether you're looking for your first sales role or a fresh challenge, we'll invest in you from day one. Take the first step today. Your next conversation could be the start of an incredible career with GoFibre. WHAT YOU'LL BE DOING This isn't a desk job. You'll be out in the community, meeting people face-to-face and introducing them to the benefits of GoFibre. * Knock on 100+ new doors every day, creating opportunities and building relationships. * Have genuine conversations with homeowners about the benefits of full fibre broadband. * Help customers find the right GoFibre package for their home. * Turn conversations into sales and achieve personal targets. * Represent the GoFibre brand with confidence, energy and enthusiasm.   WHAT WE'RE LOOKING FOR * Great communicators who genuinely enjoy talking to people. * Positivity, determination and resilience. * Comfortable being on your feet and outdoors for most of the day. * Motivated by targets, rewards and unlimited earning potential. * Eager to learn, develop and succeed. A full UK driving licence is essential. WHAT YOU'LL EARN * £26,227 guaranteed annual salary * Uncapped commission – the more you achieve, the more you earn * Loyalty bonuses worth over £4,000 * Full training from day one * Ongoing coaching and development PLUS, YOU'LL ENJOY * Company car * Fuel card * 31 days' holiday * Private healthcare * Enhanced pension scheme * Gym & Retails Discounts * Employee wellbeing support WORKING HOURS Monday to Friday | 12:00pm – 8:00pm and weekends on rotational basis Your mornings are yours. Hit the gym, walk the dog, run errands or simply enjoy a slower start before heading out to meet customers. APPLY NOW AND DISCOVER WHERE THE NEXT DOOR COULD TAKE YOU. #LI-SN1

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Edo State - Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Edo State – Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Akwa Ibom State - Uyo and Abak Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Akwa Ibom State – Uyo and Abak About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Job Title: 2nd Line Technical Support Engineer Location: Edinburgh Office Hybrid Work Pattern: 37.5 hrs per week, based on a rotational shift pattern between 8am - 8pm Salary: £28,000 to £34,000  Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching   WHO WE ARE At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve. Our story is only just beginning. We’re growing fast and we don’t intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we’re confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses. We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links.   HOW WE WORK Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning and we thrive under pressure, because we support one another and have some laughs along the way. We’re all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing. Sound like the kind of place you want to work? If so, read on   THE TEAM Our Technical Support team is right at the heart of keeping GoFibre running smoothly. They’re the people who jump on complex incidents, steady the ship during major network events, and make sure our customers stay connected when it matters most. They work across teams, spot issues early, guide the wider operational crew, and keep senior leaders informed so decisions can be made quickly and confidently.   WHAT YOU WILL BE WORKING ON * Troubleshooting, solving and documenting advanced technical incidents and problems related to company products and services * Acting as an escalation point and incident manager of significant network events * Providing support to the Technical Support Manager through major incidents * Providing support and leadership to all members of the operational workforce * Regularly updating senior leadership on current incident and problem workload, owning and escalating faults to resolution * Liaising with internal and external users to ensure incidents and problems are fully understood across a variety of stakeholders * Highlighting and escalating major outages to ensure key decisions are made swiftly and decisively * Network configuration and support across the estate, including backup management, config management, systems administration and related tasks   WHAT YOU WILL BRING TO THE ROLE * Experience in networking principles including TCP/IP * Up‑to‑date knowledge of point‑to‑point and point‑to‑multipoint wireless solutions and diagnosing issues * Extensive experience in managing customer user problems * Hands‑on experience in switching and routing * Knowledge and understanding of an ISP FTTP / FTTC network   We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we’re all part of the rich GoFibre family and we’re unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another. Are you ready for the challenge? Get in touch now, we can’t wait to hear from you! www.gofibre.co.uk #LI-SN1

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Rivers State -  Obio-Akpor, Port Harcourt, and Ikwerre About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Data Entry Officer Reports To: Lead, Onboarding Location: Enugu North and Nsukka Work Mode: Outsourced and Hybrid Job Purpose The Data Entry Officer ensures that customer accounts, product catalogs, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform. Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer. Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error-free operational foundation. Key Responsibilities Data Entry & Record Management * Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles. * Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload. * Ensure all records adhere to Moniebook's data standards and naming conventions. Onboarding Data Support * Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines. * Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry. * Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team. Data Validation & Quality Assurance * Conduct checks to identify and correct errors, duplicates, or outdated records. * Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency. * Flag and document data anomalies, routing them to the appropriate team for resolution. Process & Documentation * Maintain accurate records of data entry activities, import logs, and correction history in the CRM. * Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes. * Identify recurring workflow bottlenecks and recommend improvements to the Operations lead. Cross-Functional Collaboration * Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows. * Coordinate with internal teams to gather missing customer data without delaying onboarding timelines. Qualifications * 1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech. * Exceptional attention to detail with a track record of high accuracy across large data volumes. * Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas). * Familiarity with CRM platforms or POS/back-office SaaS tools. * Strong organisational skills with the ability to manage multiple projects simultaneously. Preferred * Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context. * Exposure to retail operations, inventory systems, or point-of-sale platforms. * Experience supporting an onboarding, implementation, or customer success team. * The candidate should be based in Enugu North and Nsukka/ About You * You're obsessively detail-orientated and take genuine pride in clean, accurate data. * You're process-driven but proactive, you follow workflows and flag problems before they escalate. * You're a team player who understands that your work sits at the heart of the customer journey. * You're calm under pressure and can handle high volumes without cutting corners. * You're tech-savvy and always looking for smarter, faster ways to work. What Success Looks Like * 99%+ data entry accuracy across merchant account builds and catalogue uploads. * Zero go-live delays attributable to data readiness. * All ad-hoc data requests fulfilled within defined SLA windows * Open task backlog kept below 5% at any given time. * Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround. What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Data Entry Officer Reports To: Lead, Onboarding Location: Idemili North and Onitsha North Work Mode: Outsourced and Hybrid Job Purpose The Data Entry Officer ensures that customer accounts, product catalogs, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform. Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer. Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error-free operational foundation. Key Responsibilities Data Entry & Record Management * Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles. * Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload. * Ensure all records adhere to Moniebook's data standards and naming conventions. Onboarding Data Support * Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines. * Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry. * Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team. Data Validation & Quality Assurance * Conduct checks to identify and correct errors, duplicates, or outdated records. * Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency. * Flag and document data anomalies, routing them to the appropriate team for resolution. Process & Documentation * Maintain accurate records of data entry activities, import logs, and correction history in the CRM. * Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes. * Identify recurring workflow bottlenecks and recommend improvements to the Operations lead. Cross-Functional Collaboration * Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows. * Coordinate with internal teams to gather missing customer data without delaying onboarding timelines. Qualifications * 1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech. * Exceptional attention to detail with a track record of high accuracy across large data volumes. * Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas). * Familiarity with CRM platforms or POS/back-office SaaS tools. * Strong organisational skills with the ability to manage multiple projects simultaneously. Preferred * Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context. * Exposure to retail operations, inventory systems, or point-of-sale platforms. * Experience supporting an onboarding, implementation, or customer success team. * The candidate should be based in Idemili North and Onitsha North. About You * You're obsessively detail-oriented and take genuine pride in clean, accurate data. * You're process-driven but proactive, you follow workflows and flag problems before they escalate. * You're a team player who understands that your work sits at the heart of the customer journey. * You're calm under pressure and can handle high volumes without cutting corners. * You're tech-savvy and always looking for smarter, faster ways to work. What Success Looks Like * 99%+ data entry accuracy across merchant account builds and catalogue uploads. * Zero go-live delays attributable to data readiness. * All ad-hoc data requests fulfilled within defined SLA windows * Open task backlog kept below 5% at any given time. * Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround. What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.