Opera

The Role… At Little Beach House Malibu  a Food & Beverage Manager is responsible for managing service, quality control and consistent F&B experience is executed under the direction of the General Manager. The F&B Manager owns daily / weekly / monthly delivery on special projects and ensuring optimal member, guest and staff experience is executed.  As a Food and Beverage Manager you will develop as a leader in the hospitality industry through exceptional leadership, P&L review, forecasting, interviewing / hiring specific areas of the business, inventory, purchasing, vendor relationships and ensuring the business is optimized to its highest standards. staff and finance. A successful Food and Beverage Manager will maximize sales and revenue through building relationships with customer understanding and implementing opportunities that drive efficiency and effective process. The F&B Manager will be largely responsible for service standards, elevating member/guest experience, hiring, training and oversight of F&B staff scheduling. Main Duties… * Influential leader who proactively manages the operations in conjunction with General Manager to ensure service, staffing and member/guest experience is above par and profit meets targeted budgets * Passionate about guest service and articulate in communicating with and interacting with members, guests, staff to preserve excellent levels of internal and external customer service * Partner with internal and external stake holders to create, design, train and implement exceptional menus, purchase goods and continuously make necessary improvements * Proactive in identifying customers’ needs and responsive in developing action plan that enhances experience and mitigates risk * Engage and comply to HR (People & Development) guidelines and support recruitment efforts to ensure we are attracting, retaining and training all new hires to be high performers with high potential * Establish targets, KPI’s, schedules, policies and procedures * Drive transparency and open channel of communication that fosters team awareness, ownership and accountability with emphasis in motivation and teamwork * Comply with all allergy procedures and maintaining a clean, sanitary, healthy and safe work environment for staff, members, guests and safety regulations * Responsible for weekly/daily recaps that entail various aspects of the shift including but not limited to; service standards, allergy procedure, staffing, sales, profit and proactive solutions to mitigate future risk Required Skills/Qualifications: * Minimum of 5+ years’ experience in a similar capacity * Detail oriented, process driven and ability to problem solve in high-volume and demanding fast-paced environments * POS (or alternative), Open Table, Opera or other Hospitality driven technologies experience * Passionate and influential leader who positively communicates cross-functionally and leads a team to drive efficient and effective best practices through service * Passionate about food and beverages trends and best practices and local health & safety compliancy regulations * Ability to manage personnel and meet / exceed financial targets * Guest-oriented and service-minded as well as flexible and pro-active Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to make periodical fast paced movements are required to go from one part of the property to others. * Must be able to move, pull, push, carry or lift at least 30 pounds. * Must be able to occasionally kneel, bend, crouch and climb is required. * Must be able to perform physical activities such as lifting, cleaning, and stooping. * Must be able to stand, walk, lift, and bend for long periods of time. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $75,000—$90,000 USD

The role… At Soho House the Front Office Manager encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stake holders, developing/creating efficient and effective process that drives positive / rememberable member and guest experience as well as fun and inviting. The Front Office Manager at Soho House oversees rooms (hotel) and Front Office operations; including Butlers, Receptionists, and Member Services and assisting with managing the Reservations as well as manages the Evening Membership Guest List. A successful Front Office Manager has previous experience managing a high-volume, elevated and customer driven boutique property. In addition to a keen eye for detail, and unmatched enthusiasm for hospitality and the Soho House brand. Main Duties * Influential leader that creates and refines efficiency by implementing process that enhances member / guest experience and motivates staff to proactively welcome experience * Develop and monitor yearly departmental goals, related to payroll, expenses, staffing levels and guest service Create monthly budgets; keep rooms, expenditure, and staff costs in check as well as guests’ correspondences, process all guests and members claims and disputes; Emphasis on accuracy and proper follow-up * Oversee concierge role and provide information about local attractions, shopping and points of interest in the city * Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service as well as responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival * Supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards set forth by Soho House & Co as well as Ensure all new hires are provided a proper On-Boarding Training * Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable * Communicate daily events, guest lists, VIP’s, room (hotel) occupancy and sales budget * Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries * Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained  * Deliver the highest standards of customer service and process, track and report all guests’ disputes and claims Required Skills/Qualifications * Minimum of 5+ years’ experience managing Front Office operations * Extensive knowledge of Opera, Salesforce, Open Table and Google Sheets is a must * Detail oriented, ability to multitask and work in a fast-paced environment * Customer services oriented and excellent verbal and written communication skills * Flexible schedule, evenings, weekends as needed * Bilingual language skills a plus * Hospitality Degree preferred Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.

The role… At Soho House a Reception Manager in an influential leader that finds passion in customer service and hospitality. Showcases leadership skills to guide the Reception team and provide members, guests and staff with outstanding customer service. The Reception Manager oversees the overall management of Club Reception, labor as well as supervising the floor, employees and employees-guests’ relations. A successful Reception Manager thrives in fast-paced environments and addressing sensitive member inquiries. Proven leader with excellent people skills and the ability to remain cool under pressure while still delivering outstanding service that lives up to the Soho House ethos!  Main Duties * Influential Leader, trainer and approachable mentor for process and ensure communication strategies / messaging are followed and consistency is maintained * Provide constructive feedback, coaching and training to managerial and non-managerial staff on guest relations and take an active role with the Management Team for the assessment, delivery and follow-up on training needs for staff. * Hire, train, develop, counsel, evaluate, and discipline staff, including performance reviews as well as supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards for Soho House & Co * Implement and carry out effective and efficient operating standards while also being flexible to change and fostering positive implementation and ability to move from one task to another without loss of composure * Organize, schedule and conduct staff meetings and agendas monthly * Responsible for staff schedule, payroll and understanding of upcoming business volumes to ensure proper coverage is maintained at the Reception Desk to support operating needs * Process all members, guests as well as staff disputes and claims in a timely manner and communicate quickly to ensure everyone understands next steps and how to proceed * Work with Reception Manager to establish and maintain department operating procedures * Manage day-to-day Club Reception operation and respond in courteous, professional, and rapid manner in order to resolve all difficulties * Ensure all systems are kept up to the date with accurate information and the Soho House standards are met from local and regional compliance as well as health and safety Required Skills/Qualifications: * Minimum of 6+ years of equivalent work experience (3+ years Managing/Supervisory capacity) * Influencer and experienced leader in training and developing a fun, elevated and approachable environment within Reception Team * Must have OpenTable, Salesforce and Opera experience is not a must but would be nice * Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities. * Problem solving skills and bring conflict resolution to any anticipated or current matter * Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment * Strong communication skills and ability to understand and follow written and verbal instructions * Flexible schedule and ability to work nights, weekends and holiday’s (as needed) Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry, or lift at least 20 pounds. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $80,000—$85,000 USD

Scope of the Job At Soho House, a Club Receptionist/Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host, has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency.   A successful Host, you may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation’s arrival.   Key Responsibilities • Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner • Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail • Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution • Punctuating all calls and interactions with friendliness, accuracy, and discretion • Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly • Build relationships with members and guests and communicate and red flags and positive feedback to management to assess • Influence a fun and positive atmosphere by being approachable and professional • Performs other duties as assigned by supervisor/manager   Main Duties * Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner * Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries * Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing * Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet * Perform Guest List duties on the floor level, club and/or Rooftop (if applicable) * Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set * Assist guests by checking/ retrieving their coats and/or items they left with the bell person * Build relationships with members and guests and communicate and red flags and positive feedback to management to assess * Influence a fun and positive atmosphere by being approachable and professional Required Skills/Qualifications * Minimum of 3+ years’ experience in a similar role. * Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities. * OpenTable experience * Salesforce and Opera experience is a plus * Problem solving skills and bring conflict resolution to any anticipated or current matter * Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment * Strong communication skills and ability to understand and follow written and verbal instructions * Flexible schedule and ability to work nights, weekends and holiday’s (as needed) Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry or lift at least 40 pounds. * Occasionally kneel, bend, crouch and climb as required. * Work indoors and outdoors Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $23—$23 USD

The Role… We are seeking a passionate, service-driven individual to join our Soho Support Team as a Virtual Concierge for Soho members.  You will be responsible for building meaningful, long-term relationships with Soho House’s most engaged, high-spending and high-profile members, and facilitating all booking, reservation and special requests to agreed SLAs. The Virtual Concierge will be the first point of contact for all enquiries relating to Soho Members. They will work closely with the Support and Operations teams to deliver an exceptional experience for every member — from seamless onboarding to personalised responses. This role demands discretion, professionalism, and agility in a fast-paced environment. Key Responsibilities Main duties…  * Deliver a highly personalised, welcoming and intuitive experience for all Soho members, via private WhatsApp and to agreed SLAs. * Act as a knowledgeable point of contact for all Houses, facilities and events globally and bedroom offerings globally, including room categories, availability, and special features. * Manage all booking, reservation and special requests with a high level of accuracy, care and attention to detail,  with particular focus on bedroom reservations and guest stays. * Demonstrate strong working knowledge of OPERA to manage bookings, room allocations, preferences, and billing accurately and efficiently. * Anticipate member needs and preferences, offering thoughtful suggestions before they are requested, including tailored room and stay recommendations. Cross and upselling where appropriate. * Build genuine relationships with members, recognising and remembering individual preferences, including room types, amenities, and stay history. * Handle sensitive or difficult requests with discretion, professionalism, and sound judgement. * Coordinate with internal departments and external partners globally to facilitate requests quickly and efficiently, ensuring all members receive a seamless service across all touchpoints. * Resolve any issues calmly and efficiently, particularly those relating to bedroom stays or reservations, ensuring members feel heard and are looked after to minimise complaint escalations. * Act as an ambassador for the Soho service, ensuring all interactions reflect the values and standards of the offering. * Maintain accurate records of member preferences, requests, and feedback to deliver consistently tailored experiences, ensuring all bedroom and stay-related information is captured in OPERA and CRM systems. * Help evolve internal processes to improve service efficiency, consistency, and member satisfaction by recording and offering member feedback to Soho leadership.  Requirements/ Qualifications: * 1+ years’ experience within private members' clubs, luxury hospitality, concierge services, or membership-based environments. Ideally in a concierge, guest relations, or customer experience role. * Exceptional interpersonal, relationship building and communication skills, both written and verbal. * Naturally warm, intuitive, and discreet, with the ability to engage high-spending and high-profile members authentically. * Tech-savvy, with experience of using CRM (ideally Salesforce), and loyalty programme platforms. * Strong proficiency in OPERA is paramount, with demonstrated experience managing bedroom reservations, inventory, and guest profiles. * In-depth understanding of luxury hotel bedrooms and accommodation standards, with the ability to confidently advise and manage room categories. * Excellent time management and problem-solving skills, with the ability to collaborate cross-functionally with other departments. * Highly organised, detail-oriented, with proven ability of managing multiple tasks and priorities under pressure, while remaining calm and composed. * Proactive and solution driven mindset with the ability to anticipate needs and act with discretion and urgency. * Passionate about the Soho House ethos and creating unforgettable experiences for our members. Benefits.. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Discounts at Soho House globally, as well as Soho Home and Cowshed * Soho Friends Membership * Enhanced Pension Scheme * Private Health and Dental Care * Cycle to Work Scheme/Season Ticket Loan * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.