Technical Director (Flood Risk)

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart's Enterprise Solutions team partners with North America's largest grocery and retail chains to power their digital commerce through StorefrontPro, FulfillmentPro, CarrotAds, and adjacent software products. We're seeking a Senior Director, Enterprise Delivery and Growth to serve as the leader for this software portfolio — accountable for the full retailer experience from first implementation through ongoing growth and renewal. In this highly visible, impact-driven role, you will lead three Director-led organizations — Retailer Delivery (implementations), Enterprise Architecture & Engineering (solutions architecture, technical account management, and forward-deployed engineering), and Retailer Success (post-live growth and expansion) — and own the outcomes that matter: time-to-live, implementation quality and CSAT, adoption velocity, net revenue retention (NRR), and expansion GTV. You'll partner closely with Business Development, Product, Engineering, Data Science, and support teams to align roadmaps, operating models, and tooling that reduce complexity and scale outcomes without linear headcount growth. This is a roll-up-your-sleeves leadership opportunity for someone who thrives in a fast-paced, BD-led commercial environment, brings executive presence with enterprise retailers, and can set high standards while empowering senior leaders. The role is remote across the United States and Canada, with a preference for proximity to Toronto for key cross-functional collaboration. About the Job * Act as the leader for StorefrontPro, Enterprise API (Fulfillment and Ads), and FoodStorm, owning the software portfolio's business outcomes end to end — including NRR, expansion GTV, gross revenue retention, time-to-live, implementation quality, and post-live adoption velocity. * Lead and set the strategic agenda for three Director-led teams — Retailer Delivery, Enterprise Architecture & Engineering, and Retailer Success — evolving post-sale engagement from feature enablement toward consultative business advisory that drives retailer ecommerce P&L results. * Build a senior consultative CS capability by hiring and sponsoring Principal Growth Strategists who engage retailer executives on strategy, merchandising, and operations — not just platform configuration — and who can influence roadmap adoption. * Define and operationalize the joint BD-CS operating model for enterprise accounts, setting soft standards and shared expectations that preserve BD's commercial leadership while ensuring consistent, high-quality execution and escalations. * Set the strategic standard for enterprise implementations and own time-to-live as a business lever; champion tooling, automation, and platform investments with Product and Engineering that improve launch speed, activation, and quality at scale. * Design the implementation-to-success motion as an intentionally managed lifecycle (not a document handoff), ensuring launches transition seamlessly into early-lifecycle growth with clear ownership and accountability. * Lead the Enterprise Architecture & Engineering organization — encompassing solutions architecture, technical account management (TAM), and forward-deployed engineering — to drive technical delivery excellence, ecosystem and API adoption, integration quality, and platform reliability across the retailer portfolio. * Represent the portfolio narrative to executive leadership — integrating delivery performance, post-live growth, pipeline risk, and outlook — while maintaining executive presence with retailer counterparts during high-stakes moments. About You Minimum Qualifications * 12+ years of enterprise software leadership spanning post-sale functions at a B2B SaaS or enterprise technology company. * Direct, accountable leadership of a professional services, implementation, or delivery organization, with demonstrated understanding of org design, quality drivers, and scale failure modes. * Direct, accountable leadership of a customer success or account management organization responsible for post-live growth, NRR, and expansion. * Ownership of a combined post-sale P&L with $200M+ ARR, accountable across the full customer lifecycle (implementation through renewal/expansion). * 5+ years managing Director-level leaders across distinct functional disciplines, with a track record of setting standards and holding senior leaders accountable without micromanagement. * Proven success operating in a BD/Sales-led commercial environment and establishing shared norms across BD, Delivery, and CS without imposing rigid process. * Experience leading or directly managing a solutions architecture, technical account management, or professional services engineering function, with an understanding of how technical delivery teams complement commercial account teams on shared enterprise accounts. * Demonstrated ability to integrate technical and commercial organizations under a unified operating model — including solutions architecture, technical account management, and engineering functions alongside commercial success teams — while preserving functional depth and career paths within each discipline. * Deep familiarity with enterprise retail, grocery, or adjacent complex B2B domains, including how large retailers evaluate, implement, and scale technology solutions. Preferred Qualifications * Track record of improving time-to-live and implementation quality at scale, with measurable gains in launch speed, activation rates, or delivery consistency. * Experience transforming CS from reactive enablement to proactive business advisory, including talent strategy, operating model, and tooling changes. * Hands-on design of implementation-to-success motions where delivery and success run in parallel on the same accounts. * Experience running commercial success and technical account management as distinct disciplines within the same organization, with clear role boundaries, shared account ownership models, and escalation protocols. * Track record of building or scaling a TAM or technical success function — including defining the role boundary between TAM, solutions architecture, and support — with clear career ladders that attract and retain technical talent. * Background operating across multiple software business lines with distinct GTM and delivery motions and establishing cross-portfolio coordination standards. * Familiarity with tiered CS models (high-touch for strategic accounts and scaled/digital for the long tail) and when to apply each. * Experience applying AI to augment CS, TAM, and delivery workflows to scale coverage and quality without linear headcount growth. * Background in or strong exposure to grocery, retail technology, ecommerce platforms, or supply chain software. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For Canadian based candidates, the base pay ranges for a successful candidate are listed below. CAN $264,000—$278,500 CAD

The Role... Reporting to the Director of HSS UK, Europe and Asia, this role is a subject matter expert and will be responsible for providing health and safety, fire safety, and food safety support and advice across our London sites with occasional travel to Houses outside of London. Following our internal safety management systems, policies, and training programmes, you will also work with the UK HSS team to create and give feedback on new HSS initiatives, campaigns, policies, and play an important part in driving standards of excellence. The role will positively drive and improve safety culture within the business, leading by example. *This is 10 Month Maternity cover contract* Key Accountabilities... * Develop, implement, and maintain comprehensive health and safety policies in line with UK legislation (e.g. Health and Safety at Work Act 1974, COSHH, RIDDOR, etc. and Approved Codes of Practices). * Investigate all health, fire, and food safety accidents, incidents, and near misses, ensuring these are recorded and processed in line with company procedures in a timely manner, and implement change where possible to prevent recurrence. * Create and review company risk assessments for all work equipment and operations in the business as required, and ensure safe systems of work are in place, including completion of COSHH risk assessments. * Conduct internal H&S, food safety, and fire safety audits and report on performance to management teams on site, to provide a safe environment for our employees, members, and customers. * Liaise with General Managers and Safety and Operation Managers to ensure statutory compliance is always achieved in all sites, and ensure structured plans and processes are in place to maintain high standards. * Ensure compliance documentation for equipment and structure are maintained and available for inspection when required. * Assist with periodic delivery of safety related training to drive a culture of continuous improvement and high standards, as well as helping in the development of safety related training materials. Experience Required... * NEBOSH General Certificate or equivalent (required). * Pool Plant Operator Advanced Course (desirable). * Qualified to minimum Level 3 or 4 in Food Safety (desirable). * Minimum of three years’ experience managing occupational health and safety and risk management in similar environment and ability to influence and lead a H&S culture. * Auditing skills and experience of management systems. * Possess excellent written and verbal communication skills and be able to produce concise reports and action plans. * Be proactive, have good organisational skills, and work independently as well as part of a team. * Have the ability to establish and maintain good working relationships with internal and external stakeholders at all levels. * Be engaging and can build trust and influence a positive safety culture. Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * 50% off Food & Drink, 7 days a week * Staff Room Rates * Private Health and Dental Care * Weekly Pay * Life Assurance * Up to 50% Staff Discount on Cowshed & Soho Home * In Office Dog Policy * Season Ticket Loan * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.