
Moniepoint · Rivers
Who we are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit...
Who we are
Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments,
banking, credit, cross-border, and business management tools each month.
As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries,
Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.
What we do
At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several
products that provide essential services for businesses such as credit, overdrafts etc. We leverage artificial intelligence and
data to make our decisions but also have the technology and data-driven best practices used to support our businesses.
About the role
Location: Remote (Full-time)
We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for Merchant
Acquisition, developing sales strategies and identifying business growth opportunities.
What you’ll get to do
products and services.
To succeed in this role, you should have
enterprise merchants)
What we can offer you
carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we
are human.
internal technical talks.
other benefits.
What to expect in the hiring process
Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all
employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
About Alpha Group Alpha Group is a leading global consultancy to the financial services industry. Founded in 2003, Alpha has spent over 20 years bringing together specialist, sector-focused strategy, management consulting, and technology expertise to support the entire client transformation lifecycle. Having partnered with more than 1,200 clients worldwide across the asset and wealth management, alternatives, and insurance industries, Alpha is a trusted advisor for complex change programs. We now have over 1,180 consultants working with clients across North America, the UK, Europe, the Middle East, and APAC. In 2024, in recognition of our successful track record and strong growth prospects, Alpha was acquired by Bridgepoint, one of the world's leading quoted private asset growth investors. Our people are at the heart of everything we do. Many of our team have built long and fulfilling careers with us, often staying for over a decade. Alpha offers a genuinely rewarding place to work: a meritocratic environment where your career can flourish, and a welcoming culture where you can be yourself, connect with others, and thrive. As we look to the future, we’re excited to be looking for new Alpha colleagues—individuals who are collaborative, innovative, and ambitious. We hope you will join us and help shape the next chapter of our growth journey. Why join Alpha? * Established yet entrepreneurial – with over 20 years of success and a proven record on the London Stock Exchange, Alpha offers the stability of an established consultancy with the energy of a fast-growth business. * Backed by Bridgepoint – as part of one of the world’s leading growth investors, Alpha benefits from strategic investment that fuels innovation, expansion and new offerings – creating even more opportunity for our people. * Exposure to senior leadership – whether you are in an internal or a client-facing role, you will have the opportunity to work with and learn from the best of the best – high performers at the top of their game. * Learning and growth opportunities – we run tailored training to help you be successful, provide you excellent mentorship, and offer up to 5 days paid training time per year. Perhaps the best training though is the experience on the job – as everyone at Alpha has high responsibility and autonomy, you can develop your skillsets quickly. * Performance-driven culture with real impact – advancement at Alpha is based on impact and capability, not tenure or quotas. You’ll have autonomy and see the tangible difference your ideas and decisions make. About the Role At Alpha, you will be pivotal in leading engagements to identify and implement solutions for a range of issues facing asset and wealth managers. Over the course of each project, you will collect and analyze data, prepare and test hypotheses, and present recommendations to the client to solve their unique business & technology challenges. As a Senior Manager, you will be responsible for: * Managing project execution and a team of consultants ensuring the successful delivery of client engagements, including planning the day-to-day work of the team, facilitating client interviews and workshops, structuring client deliverables and ensuring Alpha’s standards for quality are met * Creating a culture of continuous learning for the team and clients, and actively mentoring team members to develop their skillset as they progress in their careers * Supporting Alpha FMC’s business development by driving the creation of client proposals, authoring thought leadership, and maintaining strong relationships with past and prospective clients * Contributing to the wider Alpha community by making innovative and proactive contributions to one or more of Alpha’s business management or practice areas * Maintaining a broad understanding of the challenges facing the Asset & Wealth Management Industry and acting as an expert in a least one area in demand by clients Experience & Skills We want to hear from people with: * At least 7 years of proven Asset and/or Wealth Management consulting experience, either from a recognized consulting firm or through an in-house strategy, transformation, or program management role within an Asset or Wealth Management organization. * Deep understanding of the Asset and/or Wealth Management value chain, spanning multiple client segments, investment products, and operating models. * Demonstrated success leading complex programs across the full lifecycle from operating model design, business case development, and vendor evaluation/selection through to implementation and transformation delivery. Experience in specialized domains such as Trading, Risk, Research, Investment Operations, or Performance/Attribution is highly valued. * Outstanding presentation, facilitation, and storytelling skills, with the ability to engage, influence, and drive consensus among diverse stakeholders from senior executives and investment leaders to operations and technology teams. Must be comfortable leading executive-level workshops, steering committees, and program forums. * Proven track record in client relationship development and business growth, including leading or supporting business development efforts, contributing to proposals and thought leadership, and helping to expand the firm’s Investment Practice footprint across both existing and new clients. * Excellent consulting and analytical problem-solving skills, including familiarity with structured consulting frameworks, quantitative modeling, and hypothesis-driven methodologies. Ability to synthesize complex issues into clear, compelling narratives supported by high-quality deliverables. * Strong understanding of investment products and asset classes, including Equities, Fixed Income, Derivatives, and Alternatives, with the ability to translate investment and business needs into operating and technology design requirements. * Knowledge of leading industry platforms and data ecosystems, such as BlackRock Aladdin, SimCorp Dimension, Charles River/State Street Alpha Data Platform, Bloomberg AIM, FactSet, MSCI, and other specialized tools supporting the investment lifecycle. * Understanding of enterprise platform workflows and integration points across order management, risk, performance, reference data, client reporting, and data governance domains. * Proven delivery experience, ideally having served as a Program or Workstream Lead on complex, multi-phase change initiatives. Ability to operate fluidly between business and technology, distilling requirements and bridging communication across both sides. * Advanced proficiency in critical consulting tools, including Microsoft PowerPoint, Excel, Word, and other analytical and visualization tools used for business case modeling, data analysis, and executive-level reporting. * Intellectual curiosity and creativity, with the ability to think strategically about emerging trends, digital innovation, and evolving front-to-back operating models. * Proven ability to mentor, coach, and develop team members, fostering collaboration and collective success. * Flexibility to travel, depending on client and engagement needs. Compensation and Perks: * Competitive salary with annual profit-sharing opportunity * 401k/RRSP matching * 25 days of annual paid time off * Supplemented medical, dental and vision coverage * Reimbursement for commuting, mobile phone, and home internet expenses * North America team-wide training and retreats * Sponsorship towards professional certifications / training supported with 5 days of paid training time. Our Commitment to Inclusion At Alpha, diversity, equity and inclusion are critical to our success. Our priorities show a focus on fostering an inclusive, equitable workplace where individuals are treated fairly regardless of gender or background. We welcome applications from disabled people and are committed to making our recruitment process and workplace accessible and inclusive for everyone.
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft's Healthcare & Community Access team is changing the way state Medicaid agencies, transportation brokers, and transit authorities think about non-emergency medical transportation (NEMT) and paratransit. We work with the largest NEMT brokers, state and federal healthcare agencies, and transit authorities in the country to improve access to care and essential services for the riders who need it most. Our work is fast-paced, cross-functional, and high-impact — and we are looking for passionate, hard-working, and customer-focused team members who want to tackle real transportation challenges and make a difference for the people who rely on these services most. As an Account Manager on Lyft's Healthcare & Community Access team, you're responsible for managing and growing a book of healthcare and transit partnerships. You'll develop trusted relationships with your partners, become a Lyft product expert, and learn to identify and prioritize the highest-impact opportunities across your accounts. You'll join a talented team focused on one thing: using technology and Lyft's network of drivers to improve transportation for patients, members, and transit riders. RESPONSIBILITIES: * Serve as the primary relationship owner for a portfolio of healthcare and transit partners, including NEMT brokers, transportation management companies, healthcare API partners, and transit agencies * Build trusted relationships with key decision makers and operational contacts across your accounts, with a focus on identifying the right stakeholders to drive growth * Execute against strategies to achieve quarter-over-quarter growth quotas, applying critical thinking to prioritize accounts and opportunities with the highest return * Conduct regular business reviews with partners, presenting performance data, insights, and recommendations * Develop a strong working knowledge of Lyft's product suite — including web-based products and API integrations — to effectively match solutions to partner needs * Actively participate in cross-functional workstreams with Product, Engineering, Compliance, Legal, and Public Policy, bringing partner feedback and perspective to the table * Lead effective sales meetings with clear goals and defined next steps, qualifying opportunities with strong discovery and follow-through * Represent Lyft at healthcare, NEMT, and transit industry events and tradeshows * Assist with RFPs EXPERIENCE: * 3+ years of successful sales, business development, or account management experience, with a proven track record of growing accounts and hitting quota * Excellent written, verbal, and presentation skills — able to communicate clearly and adapt your message depending on the audience and situation * High levels of sales persistence, work ethic, and creativity; comfortable running discovery conversations, qualifying opportunities, and following through to close * Strong analytical curiosity — comfortable using data to understand account performance, identify trends, and surface opportunities * Ability to understand and absorb new information quickly, particularly in complex or technical product environments * Comfortable with change and ambiguity in a fast-moving environment; able to problem-solve and prioritize with limited direction * Team-oriented mindset and the ability to work effectively across a wide range of individuals and functions * Non-emergency medical transportation, paratransit, healthcare partnerships, or transit/transportation industry experience preferred * Bachelor's degree required BENEFITS: * Great medical, dental, and vision insurance options with additional programs available when enrolled * Mental health benefits * Family building benefits * Child care and pet benefits * 401(k) plan with company match to help save for your future * In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off * 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible * Subsidized commuter benefits * Monthly Lyft credits and complimentary Lyft Pink membership Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the San Francisco area is $60,800 - $76,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.