Operations Lead - Tennis

Hardware Technician - Tennis 🎾 Hawk-Eye Tennis 📍 Location: Basingstoke - Approximately 80% Office, 20% on-site (local & global) 📝 Contract: Permanent, Full Time 💰 Salary Band: £26,990 - £33,040 Depending on Experience WHY HAWK-EYE & WHY TENNIS? Join us at Hawk-Eye and be part of an exhilarating journey through the world of sports events. Our operations teams play a crucial role in delivering high-quality experiences at major sporting events worldwide. These are the different areas that you can explore: * Technical: Testing, improving and stress testing our systems to enhance the performance of our delivery across the tours. * Creative: Working closely with TV directors and external broadcasters to provide statistics and storytelling of insights across tennis matches during live broadcasts. * Operations: Reviewing, improving and strategising how we improve the efficiency of delivery across the globe. * Projects: On-site management of our service delivery across the globe. Liaising with external stakeholders to organise our technical requirements to be ready and sites to be prepared for our arrival, and to deliver our services to the deadline of the events. * Broadcast Production: Rigging and directing live TV broadcasts across the Masters 1000s ATP tour.   » Specific Job Overview This is a unique hybrid role that will see you acting as the vital link between the Hardware Team and the Onsite Operations Team. With responsibilities overlapping both hardware support and system operations, you will play a central role in ensuring cohesion between these two pillars of the department. When onsite at tournaments, you won’t just contribute to the success of the event, you’ll also be leading the way in how we manage and deploy kit, helping to refine our build-out processes and create a more streamlined, integrated operation. Your time will be split between our Basingstoke HQ and international tennis event, with the balance depending on the operational demands of the tennis calendar. While the schedule will ebb and flow throughout the year, your flexibility and ability to adapt to the rhythm of the tour will be key. You will be part of the Tennis Operations Team, working closely with the Projects, Warehouse, and Logistics Teams. The Operations Team is responsible for planning, maintaining, and delivering the resources required to execute events at the highest possible standard, ensuring the right staff and equipment are in the right place at the right time. The Tennis Department manages over £2 million worth of equipment across 200+ flight cases, deployed globally. With more than 30 tons of equipment moving across continents, tennis is one of the most logistically complex departments in the company. In this role, you’ll be a key contributor to ensuring that all equipment and related processes remain fit for purpose throughout the year, supporting both day-to-day operations and long-term strategic improvements. » What the job is all about The Hardware Support role will manage the various hardware and kit demands of the Tennis department. You will take a hands-on approach to deal with asset management and kit quirks as well as building and maintaining robust processes. You will split your time between the Basingstoke office and attending events throughout the year. Time onsite will be essential for gaining hands-on operational insight, with the goal of identifying and improving processes. » What will you gain from this role? * People management skills: dealing with a wide range of teams such as the project team, core hardware team, and logistics. * Exposure to strategic planning: Play a key part in the future of hardware architecture, efficiencies and innovating ideas to reduce cost, improvements to the system or how we operate. * Develop problem-solving skills: this role will be fast-paced and you will need to find solutions to problems promptly. » Key Responsibilities * Identifying Operational hardware failure trends, gathering analytical information, investigating them and proposing alternative solutions, configurations and working practices; * Identifying and implementing strategies to improve the efficiencies across our existing processes and procedures, including the reliability of hardware systems in order to enable future improvements; * Support year-round health of our kits and work with each kit manager to proactively manage their kit for each event; * Advising project managers/other staff of stock availability and suggest solutions; * Liaising with the Procurement and Stock Team to forecast new hardware and stock requirements; * Communicating with the core hardware team and procurement team to make sure we are following the correct standards; * Taking a lead role in the implementation and maintenance of the crosscheck asset management system; * Manage the kit quirks process, you will work with the hardware team to agree who will be responsible for completing a quirks request and when they can be scheduled; * Help identify weaknesses in current systems/hardware and work with relevant areas to improve this; * Creating and providing training for the department to increase knowledge of hardware; * Monitoring and Operating of the ball-tracking system and broadcast analysis during every game. » What we need from you * University Degree or equivalent professional experience; * Proactive, diligent and organised, * Efficient with time, able to prioritise and be self-sufficient, * Demonstrated history of working with computer and camera hardware, * Able to evidence an organised approach to resolving technical issues and supplying clear solutions, including replacement equipment, within the timescales available, * Experience in introducing and executing new processes across a team, * Track record of creating and delivering training, * Understand hardware processes including RMA, Procurement, Crosscheck and Quirks, * Excellent communication skills, as you’ll be liaising throughout the operations team, core hardware team and wider business. Equal Opportunity Employer Hawk-Eye is committed to fostering an inclusive and diverse workplace. We ensure all employees are treated fairly, regardless of gender, marital status, race, nationality, religion, age, disability, or union membership status. We value diversity and strive to create an environment where everyone can reach their full potential. Apply Today! This is a fantastic opportunity to join Hawk-Eye Innovations and make a significant impact in sports technology. If you're looking for a role where you can solve real-world problems at scale, we’d love to hear from you!

INTRODUCING TECHPOINT TechPoint Group, is one of the largest UK-owned CEMs. We supply EMS and supply chain services to leading technology companies across the UK and Europe. We operate from a modern, clean environment to support customers in the commercial, space, defence, transport, audio, motorsport, and instrumentation sectors. We have opened a new world-class facility and are looking for new talented people to join us on this exciting journey. THE ROLE The Head of NPI Engineering is responsible for leading the end-to-end New Product Introduction (NPI) process within a high-mix, electronic manufacturing environment. This role ensures the seamless transition of products from design through to full-scale production, driving manufacturability, quality, cost efficiency, and on-time delivery.  You will act as the key interface between customers, design engineering, supply chain, and manufacturing operations.  Key Responsibilities  Leadership & Strategy  * Lead, develop, and mentor the NPI Engineering team  * Define and implement NPI strategy aligned with businessobjectivesand customer requirements  * Drive a culture of continuous improvement, accountability, and engineering excellence  New Product Introduction (NPI)  * Own the full NPI lifecycle from concept review to production release  * Ensure robust Design for Manufacture (DFM), Design for Test (DFT), and Design for Assembly (DFA) principles are applied  * Lead project planning, risk management, and resource allocation for all NPI activities  * Act as the primary escalation point for NPI-related issues  Customer & Stakeholder Management  * Serve as the technical lead for customer engagements during the NPI phase  * Collaborate with customers on designoptimisation, cost reduction, and manufacturability improvements  * Work cross-functionally with Quality, Supply Chain, Production, andAccountManagement teams  Process & Production Readiness  * Ensure manufacturing processes, tooling, and test solutions are fullyvalidatedprior to production  * Oversee creation and approval of work instructions, process documentation, and control plans  * Drive First Article Inspection (FAI) and production readiness reviews  Quality & Compliance  * Ensure all NPI activities meet regulatory, customer, and industry standards (e.g., IPC standards)  * Support root cause analysis and corrective actions during early production phases  * Partner with Quality teams to ensure smooth handover to steady-state production  Continuous Improvement  * AnalyseNPI performance metrics (e.g., time to market, yield, cost variance)  * Implement Lean Manufacturing and Six Sigma methodologies  * Identifyopportunities to improve efficiency, reduce waste, andoptimiseprocesses  Key Performance Indicators (KPIs)  * On-time NPI delivery  * First pass yield / early production yield  * Time toproduction release * NPI cost vs. target  * Customer satisfaction during NPI phase ABOUT YOU * Proven leadership experience in NPI, manufacturing engineering, or operations within the electronic manufacturing (EMS) sector  * Strong knowledge of PCB assembly, box build, and electronic systems integration  * Deep understanding of DFM, DFT, and DFA principles  * Experience with Lean Manufacturing, Six Sigma, and continuous improvement tools  * Strong project management skills with the ability to manage multiple complex projects simultaneously  * Excellent stakeholder management and communication skills  * Experience working directly with customers in a technical or engineering capacity