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WHAT WE DO AT KATKIN For uncompromising cat parents who want the best, KatKin goes hardcore for cat health. We make the UK’s only fresh cat food: 100% human-quality meat, gently cooked, and frozen for freshness. Where the competition cuts corners, catfishes customers and puts profits over health, we put cat wellbeing first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. WHY YOU’LL LOVE WORKING WITH US We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business brains, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. THE ROLE Located in Haverhill, the KatKin Kitchen is where our fresh, 100% human-quality meat food is gently cooked and frozen. We are looking for exceptional full-time Quality Auditors to join our Technical team in delivering a first-class technical service across food safety, quality, legislative and customer requirements. Reporting directly to our QA Manager and working alongside our highly motivated technical and food manufacturing team you will be the champion for all things food safety and quality related on site. KEY OWNERSHIP AREAS * Be responsible for day-to-day aspects of food safety and product quality to meet or exceed all customer, regulatory and company standards * Ensuring daily / weekly / monthly QA scheduled tasks (i.e. GMP, calibrations, audits and sampling) are completed on time and any subsequent actions are followed up * Assisting in the maintenance of site documentation and product traceability * Driving levels of accountability for food safety culture across the site * Ensuring the site is always audit ready and working to a high standard * Able to show problem-solving qualities. * Proactive approach to daily and long-term issues as they arise. * To ensure the recipes are meeting the specification requirements. * Self-motivated and able to work to tight deadlines under pressure. * Committed to continuous improvement within their environment. * Well organised and able to react to the needs of the business. * Supportive and committed to the manufacturing team and all other areas of the * business. * Work to good hygiene and housekeeping practices set out by the company, keeping your work area clean and tidy. * Ensure the product is of excellent quality, complete quality checks as you go WHO WE ARE LOOKING FOR: * Minimum of 6 months experience in a FMCG food manufacturing site * Comfortable with agricultural animal food production (chicken, beef, pork, fish, turkey, lamb, duck) * Experienced knowledge of health and safety/food safety systems & legislation: -Food Safety and Hygiene Level 2 minimum * Highly organised and able to prioritise your workload within a pressurised environment * Are a strong communicator and able to communicate with internal teams * Ability to reliably commute or relocate to CB9 7FD NICE TO HAVES * Graduate in Food Science, Agronomy, Biology * Strong IT skills, able to use Google Suite WHAT WE OFFER * Career defining opportunity in being instrumental to scaling our new state of the art food manufacturing site * No egos and a small close-knit team * 25 days of holiday every year plus your birthday off excluding bank holidays * Enhanced Paternity/Maternity leave * Discount on KatKin fresh meals * Comprehensive AXA Employee Assistance plan including optical and dental * Yearly personal development budget * Company pension * Newly built, state of the art kitchen site with lunch making facilities * Free tea, coffee, and fruit * Free on-site parking TO APPLY Submit your details below or send your CV to terrie@katkin.com
YOUR MISSION LOCATION: Belfast (Dargan Crescent, BT3) TERMS: Hybrid working (3 days in office, 2 days at home once probation has been passed) HOURS & SHIFTS: 37.5 hours per week, working 5 days per week on a rota basis with shifts between 8am-8pm Monday to Friday and 9am-5pm on a weekend (1 weekend per month) SALARY: minimum starting salary of £24,785 plus monthly commission (OTE £28,000+) START DATE: 03rd August 2026 OUR RECRUITMENT PROCESS: * Application * Email inviting you to an assessment centre at our office in Dargan. we will assess via role play, interview & Team work sessions. These will be carried out on the 7th July & 15th July 2026. Assessment centres should last no longer than 90 minutes. * Job offer & pre-employment checks YOUR PROFILE Due to our continued success and ever-growing customer base, we are searching for customer service stars, who keep the customer at the heart of everything they do. Our people are the key to our customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus. We have three levels within our Customer Service team, Associate, Senior Associate and Specialist so there is always room to grow and progress at Fibrus. WHAT WILL YOU BE DOING? (Not limited to) * First point of contact for our customers via inbound calls and other methods of communication, always providing a top-class customer service experience * Providing support to customers around both technical and non-technical queries from product and service questions to account and billing support (full training provided) * Direct customers when appropriate to other departments to address their needs * Accurately recording/logging interaction with customers and updating account information * Working with management to maintain best practices for efficient communication with customers, working to our internal service level agreements and key performance indicators * Working in a busy but fun and supportive environment * Carrying out retention-based calls—engaging with customers who may be considering leaving, identifying their concerns, and working to find the right solution to retain their business * Understanding customer needs and pain points to offer personalised solutions, support, or guidance WHAT WILL YOU BRING? * Compassion - Customers must be able to sense that you really care about them * Positive energy - Willing to learn every day and also go the extra mile for each customer * Exceptional telephone manner - Customers must feel like you can relate to them through effective communication * Cool head under pressure - You must be able to handle the easy and hard times * Inspiring ‘can do’ attitude - You must be willing to do and best your best every day * Team spirit - good customer service takes teamwork and working well with others is essential to your success * Confidence - We are looking for people’s people who can establish common ground, draw strength from setbacks and influence others * Flexibility – The ability to work within a fully flexible environment serving our customers via telephone and email and offering various forms resolution from technical support to guidance on their billing WHAT WE VALUE Based on input from all colleagues across our business, our 4 cornerstone values are: ‘Make a Difference’- Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure. ‘Be Yourself’- Fibrus is committed to building a diverse, talented, and dedicated workforce. We appreciate that you may not meet every single requirement listed but don’t let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we’d love to see your application! ‘Be Tenacious’- With our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose! ‘Work Together’- We put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility. AND JUST SOME OF WHAT WE CAN OFFER YOU * 25 days annual leave plus statutory/bank holidays * Private healthcare, life assurance, annual personal health “MOT” & a company pension plan * Shared parental leave, paternity leave and enhanced maternity leave * Monthly commission scheme & career path opportunities * Paid support for the loss of a child * Support for colleagues going through the menopause * Complimentary access to LinkedIn Learning * Free financial advice and support through Kith and Kin * Flexible working including hybrid working * Industry leading work events and colleague days #fibrus At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.
YOUR MISSION JOB TITLE: Accountant (newly/part qualified) JOB LOCATION: Belfast (hybrid working) TERMS: Permanent, full time THE JOB This role supports operational and commercial teams by providing financial analysis, cost management, budgeting, and performance reporting. You'll use data and KPI insights to identify opportunities for savings, improve efficiency, and help drive informed business decisions. The role also involves challenging costs, monitoring contractor spend, and supporting organisational growth through effective financial planning. YOUR PROFILE WHAT WILL YOU BE DOING? * Working closely with business operations to measure costs and provide support and analysis with understanding of key cost drivers * Tracking of monthly contractor costs and working with commercial team to support with approval of applications for payment * Completing analysis of the business’s monthly performance against budget & business plan, identifying and investigating key variances * Providing accurate and up to date financial information to key stakeholders and the operational team to help inform business decisions * Driving performance through KPI’s and analysis of data * Identifying and developing opportunities with key stakeholders to capture savings and add * value * Driving cost efficiencies and ensuring CAPEX has a strong linkage to organisational growth * metric * Challenge budget holders to ensure effective cost management * Assist with process improvements and organisational growth WHAT WILL YOU BRING? * Ideally a Qualified or Part-Qualified Accountant with membership of a professional body such as ACCA/ACA/CIMA or equivalent * You will be in a similar fast paced role or be in a position to show us that you’re ready for this growth opportunity and the ability to work to deadlines * You will have strong experience in working with data, financial models and good reporting skills * You will be skilled in using Microsoft applications (particularly Microsoft Excel) and comfortable with financial systems. * You will have strong communication and stakeholder management skills * You can demonstrate good planning and organisational skills IS FIBRUS FOR ME? At Fibrus Limited, we put our people first! Having been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility. We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption. As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose! HOW TO APPLY To apply to join the Fibrus Group, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus. #Fibrus At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.
YOUR MISSION Working as a support to our Group Head of Financial Reporting, this newly created role is ideally suited to a Newly Qualified Accountant who is seeking their first move from practice or those currently working in an industry-based environment. This is an opportunity to join a rapidly expanding finance department with significant scope for personal and career development in one of Northern Ireland’s fasting growing companies. WHAT WILL YOU BE DOING? * You willassistin the review of our monthly performance against budget,identifyingand investigating key variancesand preparing the monthly reporting pack * Prepare monthly balance sheet reconciliations and investigate any issuestimely * Intercompany accounting * Prepare andsubmitVAT returns * Work closely with the accounts payable and procurement team to ensure controls are being adhered to, timelines are being met and all issues resolvedin a timely manner * Business partnering with our commercial team toassistwith strategic planning and decision making * Enhancing existing processes to ensure compliance with accounting standards and best practice * Work with our auditors to provide relevant information YOUR PROFILE WHAT WILL YOU BRING? * Qualified Accountant with membership of a professional body such as ACCA/ACA/CIMAor equivalent * You will be in a similar fast paced role or bein a positionto show us thatyou’reready for this growth opportunity and the ability to work to deadlines * You will have strong financial reporting experience and experience in producing monthly management accounts and/or statutory financial statements * You will have experience of using accounting software and beskilled inusing Microsoft Excel #Fibrus
SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. ABOUT THE ROLE: We are seeking a skilled Azure Security Engineer to design, implement, and maintain robust security controls across our Azure Gov Cloud environment (including hybrid and multi-cloud scenarios). In this hands-on role, you will build, strengthen, and maintain our cloud security posture, protect critical workloads, and collaborate with engineering, DevOps, and compliance teams to embed security throughout the development lifecycle. You will develop, implement, and leverage Microsoft’s native security tools to detect threats, respond to incidents, and ensure alignment with industry standards and regulations. Lastly, you will be required to both achieve and maintain compliance with government regulations such as FedRAMP and CMMC. RESPONSIBILITIES: * Implement, design, and manage security architecture for Azure Government and Commercial deployments (with considerations for DoD IL5\IL6 and FedRAMP High controls) * Configure and optimize Microsoft Defender for Cloud, Microsoft Sentinel, Microsoft Defender for Endpoint, and related services for threat detection, vulnerability management, and automated response * Design and enforce identity & access management using Microsoft Entra ID, Privileged Identity Management (PIM), Conditional Access policies, RBAC, and just-in-time access * Secure network architectures with Azure Firewall, Network Security Groups (NSGs), DDoS Protection, Web Application Firewall (WAF), Network Watcher, and private endpoints * Protect data at rest and in transit via Azure Key Vault, encryption strategies, data classification, and information protection controls * Develop and maintain security policies, initiatives, and blueprints using Azure Policy and Microsoft Purview for compliance (NIST, FedRAMP, CMMC, STIGs, etc.) * Perform threat hunting, incident response, and forensics using Sentinel playbooks, Log Analytics, and KQL queries * Conduct security reviews of Infrastructure as Code (IaC), containers, Kubernetes (AKS), and serverless workloads * Collaborate with developers and architects to implement DevSecOps practices, including secure CI/CD pipelines, code scanning, and secure defaults * Monitor and remediate security findings, reduce attack surface, and improve overall security posture per the Microsoft Cloud Security Benchmark (MCSB) * Deploy configurations and compliance policies to Azure AVD endpoints using Intune and other Azure native services. BASIC QUALIFICATIONS: * Active U.S. security clearance (e.g., Secret, Top Secret) or eligibility to obtain one. * 3+ years of experience in cloud security, cybersecurity engineering, or related roles (with strong Azure focus) * Deep hands-on expertise with core Azure security services: Microsoft Defender suite, Sentinel, Intune, Entra ID, Key Vault, Azure Policy, Firewall, Network Watcher, and Purview * Strong understanding of DLP implementation both in cloud and on endpoints utilizing Purview and other Microsoft native controls * Experience implementing security in hybrid/multi-cloud environments * Proficiency in scripting/automation (PowerShell, Azure CLI, Bicep/ARM templates, Terraform) * Strong understanding of identity federation, zero-trust principles, encryption, network security, and vulnerability management * Familiarity with compliance frameworks (NIST, FedRAMP, CMMC, STIGs, etc.) and regulatory requirements * Excellent problem-solving, analytical, and communication skills * Strong verbal and written communication skills and the ability to stay composed under pressure. PREFERRED SKILLS AND EXPERIENCE: * Microsoft Certified: Azure Security Engineer Associate (AZ-500), Microsoft Cybersecurity Architect (SC-100) * Additional relevant certifications (e.g., CISSP, CCSP, Microsoft Certified: Azure Administrator, AWS Security Specialty, SANS GCPS, SANS GCAD) * Deep experience with detection and response engineering and SOC operations * Knowledge of container security (Docker, AKS), secure DevOps, or AI/ML workload protection * Prior experience in government regulations frameworks such as FedRAMP and CMMC. COMPENSATION AND BENEFITS: $100,000 - $258,000 USD Base salary is just one part of our total rewards package at SpaceXAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks. ITAR REQUIREMENTS: * To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Edo State - Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Edo State – Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Akwa Ibom State - Uyo and Abak Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Akwa Ibom State – Uyo and Abak About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Customer Retention Executive We are looking for a Customer Retention Executive to protect and grow our long-term client relationships across our Accounting-as-a-Service product. This person will take ownership of at-risk accounts, working closely with accountancy professionals and small business clients to resolve issues, reduce churn, and identify opportunities to deepen the relationship over time. About 1st Formations At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn't be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling. We're a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience. No stitched-together services. No legacy workflows disguised as software. Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence. Why Join Us Now? You'll be joining a business with strong momentum, clear direction, and real opportunity for progression. • £18m annual revenue, including £9m ARR • Over 1 million companies formed • Certified B Corp and Carbon Neutral Business • Forecast to grow 5x–10x over the next three years THE ROLE We're looking for a commercially minded, customer-focused Customer Retention Executive to protect and grow our client base across our Accounting-as-a-Service product. You'll own the retention experience — proactively engaging with customers, understanding their needs, and stepping in early when accounts show signs of risk. This is a relationship-driven role at its core: you'll balance customer advocacy with commercial objectives, turning at-risk accounts into loyal, long-term clients. Key Responsibilities • Proactively engage with existing customers to understand their needs, address concerns, and identify opportunities to retain and grow accounts through tailored solutions and timely interventions • Take ownership of at-risk customers, managing objections and resolving service issues to rebuild confidence and prevent churn • Act as a trusted point of contact for accountancy professionals and small business clients, balancing customer advocacy with commercial objectives • Collaborate closely with internal teams to deliver outcomes that reinforce customer confidence and loyalty • Analyse customer behaviour and monitor retention and usage metrics across our accountancy-focused platforms to identify at-risk accounts early • Continuously refine engagement strategies based on data to improve customer lifetime value • Maintain accurate, up-to-date records of customer interactions, risk flags, and outcomes in internal systems What We're Looking For • Proven experience in a customer retention, account management, or client relationship role, ideally within the accountancy sector or accountancy technology platforms • Commercially minded and customer-focused, with a strong ability to build lasting client relationships and reduce churn in a fast-paced environment • Confident managing objections and resolving service issues while keeping the client's confidence intact • Good understanding of accountancy workflows and practitioner challenges, so you can offer solutions that genuinely reflect client needs • Data-driven and resilient: comfortable analysing customer behaviour and retention/usage metrics to inform your approach • Motivated by results, with a track record of improving customer lifetime value and delivering a consistent, positive customer experience • A strong collaborator, able to work closely with internal teams to escalate and resolve issues What We Offer • £30,000-£35,000 salary and comprehensive benefits package • Hybrid working model (3 days in office; 2 days from home) • A genuine opportunity to shape and build retention processes from scratch • Clear progression pathways as the practice scales • A culture that values ownership, impact, and continuous improvement Equal Opportunities 1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.
Job Title: Legacy Assistant/Executive Ready to take your career to the next level? We’re one of the UK’s most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let’s shape the future together. Being refreshingly human starts with how we hire. We believe a diverse mix of perspectives makes us stronger - not just as a business, but in creating a culture where we all feel we truly belong and can thrive. That’s why we’re committed to removing barriers and creating fair opportunities for everyone. * We are in a period of exclusive direct sourcing for this role and are not currently accepting applications from recruitment agencies. ________________________________________ The role in 60 seconds * Role: Legacy Assistant/Executive * Team: Legacy Income Management Team * Location: Exeter, Bristol or Manchester * Working Pattern: Full-time Why this role matters: Join our growing Legacy Income Management team and help charities secure the income that powers their mission. We manage over £200M in legacy income for organisations of all sizes, offering flexible support during busy periods, complex estates, and unexpected spikes in workload. With access to specialist legal expertise across the firm, you’ll play a key role in ensuring clients receive accurate, efficient, and empathetic support. ________________________________________ What you’ll do In this role, you’ll: * Deliver high-quality, tailored legacy administration support as part of the Legacy Income Management team, acting as a trusted partner to a diverse portfolio of charity clients. * Manage a varied caseload ensuring legacy income is secured efficiently while balancing legal obligations with empathy and sensitivity. The exact nature of the caseload will vary depending on experience and may include pecuniary, residuary, and complex or contentious cases. * Proactively progress estate matters, reducing delays and unlocking income for clients in a timely manner. * Build and maintain strong relationships with charity clients, representing them with professionalism, care, and a client-centric approach. * Act as an extension of clients’ teams by providing bespoke, responsive support aligned to their individual needs and priorities. * Apply strong attention to detail and high-level numerary skills to monitor and reconcile income, identify estate account issues, review estate valuations, and ensure compliance with legal and regulatory requirements. * Contribute to maximising the value of charitable gifts for our clients through thorough case management and financial oversight. * Collaborate with our wider team, including our contentious probate, charity probate, property, and governance specialists, to deliver comprehensive support to clients. * Actively contribute to team knowledge-sharing and continuous improvement initiatives to ensure our clients receive high-quality support. ________________________________________ What we’re looking for We welcome applicants at all levels, including those new to legacy administration but with a genuine interest in Wills, Probate and Charity law. We’re looking for someone who brings: * Strong organisational and database skills, with confidence managing information accurately. * Experience in legacy administration or a clear motivation to develop in this field. * Curiosity about Wills, Probate and Trust law and a willingness to build expertise. * Excellent communication skills and a warm, empathetic approach when working with families and stakeholders. * Interest in working towards an ILM Certificate in Charity Legacy Administration or similar qualification. * Commitment to high‑quality client care and relationship‑building. * Confidence working in a digital environment and adapting to new systems and processes. * A proactive, collaborative mindset with a commitment to innovation and continuous improvement. _______________________________________ What if I don't tick every box? We're not box tickers. We appreciate the need for everyone to find a role that challenges them and gives them room for growth. If you bring transferable skills and a fresh perspective, we’d love to hear from you. If this role excites you and you have the skills to succeed, we encourage you to apply. ________________________________________ Join a seriously ambitious firm At Foot Anstey, we’re committed to making a difference for our people, our clients, and society. Here’s what makes us stand out: * An ambitious growth strategy that opens up opportunities for our people to make their mark. * A client base that spans household names, thriving startups, and ambitious enterprises. * A culture built on our values of being refreshingly human, entrepreneurial, inclusive and collaborative. * A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities. * Comprehensive professional development and training – whatever your role and level we have training that will support you to achieve your goals. ________________________________________ Progressive benefits tailored to you We believe our people are our greatest asset. That’s why we offer a comprehensive benefits package designed to support your professional growth and personal wellbeing, including: * Competitive salary and performance-linked bonus. * Employee sabbaticals. * Enhanced parental leave policies. * Private healthcare and wellbeing initiatives (e.g., mental health support, gym memberships). * An open, flexible working environment. * For a full list of our competitive benefits package, please click here ________________________________________ Ready to apply? * Hit the "Apply Now" button. * Send us your CV and a quick note on why this role is perfect for you. * Our team will review your application and be in touch, whatever the outcome. * Invited for interview? * With a straightforward process typically involving two interviews, our talent acquisition team will guide you through every step, ensuring you feel confident and prepared to show us what you can do. * We want you to be able to showcase your talent and to feel comfortable being yourself throughout the process. If there’s anything we can do to support you or make things more accessible, just let us know – you can tell us at any stage of the process. * If you’d like to visit our offices prior to your interview or would like help testing your kit for your virtual interview, just let us know. Let’s make your next career move the start of something extraordinary.
Role: Head of Lawyer Support Location: Poole/Hybrid - 4 days per week in our office. ABOUT WOODSTOCK LEGAL SERVICES: Woodstock Legal Services isn’t your typical law firm. We’re breaking the mold – ditching the jargon, delivering expert advice, and doing things differently in the legal world. We've gathered our wisdom from years of legal experience and paired it with a willingness to break the mold. At Woodstock, you’ll be part of a people-first culture where ideas are welcomed, collaboration is second nature, and your contribution really matters. We invest in our internal teams because we know they’re the engine that keeps everything running and we’re proud of the culture we’ve built together. About Woodstock Legal Services & Lawhive Partnership The Woodstock vision was to create a law firm that felt different, one where lawyers had true freedom and flexibility within a community of grade A lawyers and the best operational and regulatory support on offer - all while ensuring our clients remain our constant focus. Since 2014, Woodstock has grown into a thriving community of lawyers, built on the principle that legal practice can be both professional and personal. We set out to create a place where lawyers have the freedom to shape fulfilling careers, and where clients benefit from clear, expert advice delivered with genuine care. That vision remains at the heart of everything we do. By joining the Lawhive Group, we are strengthening this vision - combining the trusted relationships and values that define Woodstock, with innovative tools that ease the pressures of legal work. This means our lawyers can dedicate more time to what matters most: guiding and supporting our clients. THE ROLE We're looking for the senior operator who will own Lawyer Support end-to-end and make Woodstock the easiest place in the UK to practice law. You’ll own the Lawyer Support function end-to-end. The team, the systems, the SLAs, and the standards. Making sure our lawyers have a setup that lets them focus on practising law and serving clients. This is a department-level leadership role. You’ll be responsible for a function of 30+ people, managing through experienced team leads and managers rather than directly supervising the front line. You will be accountable for the performance, capacity, culture, and continuous improvement of the function, and you’ll work closely with the wider Lawhive Group to integrate tools, data, and operating practices that move us forward as one business. We’re looking for someone who is comfortable leading at scale, has done it before, and is energised by the chance to modernise how a legal support function runs, not just keep it ticking. The right person is a builder: confident with change, fluent with data and tooling, and able to bring a large team with them. WHAT YOU’LL OWN * Lead the Lawyer Support function at Woodstock: a team of 30+ working across our digital inbound channels (Intercom) and overseeing the document centre, which handles printing, posting, and storage. * Run the Printing and Post operation. Inbound and outbound mail, document production, scanning, distribution, and the physical workflow that keeps casework moving. * Manage through managers. Develop, coach, and hold accountable a team of team leads and managers; build a leadership bench that scales as we grow. * Set the operating model: structure, capacity planning, shift patterns, SLAs, and the metrics that prove we’re delivering for consultants and clients. * Own the quality bar. Make sure file opening, consultant support, and print and post are accurate, fast, and audit-ready at all times. * Drive change. Lead the adoption of new tooling, automation, and AI-enabled workflows across the function, in partnership with Lawhive’s product and operations teams. * Partner cross-functionally with Lawhive’s Operations, Talent, and Product teams. * Represent Lawyer Support in senior forums. * Be the senior point of escalation for complex consultant issues and operational risk. * Own the budget and headcount plan for the function, working with Finance and the Director of Operations. WHAT SUCCESS LOOKS LIKE IN THE FIRST 12 MONTHS * A stable, well-led function with clear team structures, defined manager roles, and a credible succession plan underneath you. * A published operating model with documented SLAs, capacity model, and a live performance dashboard the leadership team trusts. * Measurable improvements in turnaround times, accuracy, and consultant satisfaction across file opening, consultant support, and print and post. * At least one significant tooling or automation change shipped end-to-end, reducing manual effort and freeing capacity. * Lawyer Support recognised across the Lawhive Group as a high-performing, well-run function. WHAT YOU’LL BRING * Proven experience leading departments of 50+ people in a support, operations, or service environment. Ideally including a regulated industry such as legal, financial services, or healthcare. * A track record of managing managers, not just individual contributors. You’ve built and coached a layer of leadership underneath you. * Strong, modern operations instincts: capacity planning, SLA management, workforce planning, performance management, and quality assurance. * Tech-forward and change-confident. You’ve led teams through meaningful change (new tools, new processes, automation, AI) and you can show what changed and what it delivered. * Comfortable owning a physical operation as well as a digital one. Print, post, scanning, and document workflows are part of this role. * Calm, credible communicator. Comfortable in front of senior stakeholders, lawyers, and your own team. * Data-literate. You make decisions from numbers, not vibes, and you can build the dashboards and rituals to keep a department honest. * People-first leadership style. You set a high bar and build the kind of team people want to stay in. * Comfortable being in the Poole office three days a week, working alongside the team you lead. NICE TO HAVE * Prior experience in a law firm, legal services, or another regulated professional services environment. * Exposure to LEAP or similar legal practice management tooling. * Experience operating in a high-growth, PE- or VC-backed environment. LOCATION AND WORKING PATTERN This role is based in our Poole office four days per week. The remaining one day can be worked remotely. We expect the Head of Lawyer Support to be physically present with the team they lead, particularly during periods of change and growth, and to be on-site for the days the print and post operation is running. INTERVIEW PROCESS * Introductory call with our Talent team * Operational leadership interview. A working session on how you’d approach a real Woodstock scenario. * Values interview with Leadership * We offer! UK Benefits ✈️ 33 days’ annual leave (25 + bank holidays) plus your birthday off 🎄 Extended Christmas holiday 💰 Pension contribution ☮️ Give back - support a good cause with a charity day each year
At GWI we’re always looking for extraordinary people who thrive on making an impact. We think big to make an impact, we’re not afraid to ask why, and we always show respect. Those values are what got us where we are today, and they’re a big part of what we’re looking for in you. Right now we’re looking for candidates who are interested in working at GWI but haven't quite yet spotted the perfect role within the company. By taking a moment to submit your application and answer a few curated questions, you're not just applying for a job - you're becoming a part of our proactive talent community. This way, as soon as the right opportunity arises that aligns with your profile, you'll be among the first we reach out to. Who knows, it could be the start of something, well, extraordinary. OUR BENEFITS Great benefits make a big difference. Not just to employees, but to the whole vibe of a business. That’s why when you work for us, you’ll enjoy a full spectrum of generous perks, rewards and office benefits. * Competitve annual leave (excluding bank holidays) and December holiday office closure days on top * Flexitime * Early finishes on Fridays (4:30pm weekly, and 1pm during summer) * Work from Anywhere in the world - up to 15 days * Hybrid home/office working * Latest tech equipment + WFH office budget * A genuine commitment to mental and physical health, with a range of content, tools, and perks to help you look after your wellbeing * OneGWI - the team that focuses on D&I in the workplace * And more! WHO WE ARE GWI was founded with the knowledge that understanding your audience is really important for business. When you know who you’re speaking to and why, you can create content and campaigns that stand out to the people that matter. Through our global online survey, we gather data on the behaviour and perceptions of consumers across the world. This provides businesses with deep, actionable insights on their audience, revealed from data they trust. It’s been going well, too. Since launching in 2009, we’ve become one of the UK’s fastest growing target audience companies. We’re not about to stop growing any time soon. As a business, we’re on a mission to re-engineer data-driven marketing, and we’re on the lookout for talented people to join us. DIVERSITY & INCLUSION Imagine if our data came from just one kind of person. We’d get a very nuanced view of the world. And we definitely wouldn’t have got off the ground as a business. Although things certainly aren’t perfect, we live in a society where differences are increasingly celebrated – so we’d expect nothing else from our teams. In fact, the GWI office is as diverse as our global data, it’s really important to us that it stays that way. This is a place to feel at home, express yourself freely and make your mark. #LI-DNI
At GWI we’re always looking for extraordinary people who thrive on making an impact. We think big to make an impact, we’re not afraid to ask why, and we always show respect. Those values are what got us where we are today, and they’re a big part of what we’re looking for in you. Right now we’re looking for candidates who are interested in working at GWI but haven't quite yet spotted the perfect role within the company. By taking a moment to submit your application and answer a few curated questions, you're not just applying for a job - you're becoming a part of our proactive talent community. This way, as soon as the right opportunity arises that aligns with your profile, you'll be among the first we reach out to. Who knows, it could be the start of something, well, extraordinary. OUR BENEFITS Great benefits make a big difference. Not just to employees, but to the whole vibe of a business. That’s why when you work for us, you’ll enjoy a full spectrum of generous perks, rewards and office benefits. * Competitve annual leave (excluding bank holidays) and December holiday office closure days on top * Flexitime * Early finishes on Fridays (4:30pm weekly, and 1pm during summer) * Work from Anywhere in the world - up to 15 days * Hybrid home/office working * Latest tech equipment + WFH office budget * A genuine commitment to mental and physical health, with a range of content, tools, and perks to help you look after your wellbeing * OneGWI - the team that focuses on D&I in the workplace * And more! WHO WE ARE GWI was founded with the knowledge that understanding your audience is really important for business. When you know who you’re speaking to and why, you can create content and campaigns that stand out to the people that matter. Through our global online survey, we gather data on the behaviour and perceptions of consumers across the world. This provides businesses with deep, actionable insights on their audience, revealed from data they trust. It’s been going well, too. Since launching in 2009, we’ve become one of the UK’s fastest growing target audience companies. We’re not about to stop growing any time soon. As a business, we’re on a mission to re-engineer data-driven marketing, and we’re on the lookout for talented people to join us. DIVERSITY & INCLUSION Imagine if our data came from just one kind of person. We’d get a very nuanced view of the world. And we definitely wouldn’t have got off the ground as a business. Although things certainly aren’t perfect, we live in a society where differences are increasingly celebrated – so we’d expect nothing else from our teams. In fact, the GWI office is as diverse as our global data, it’s really important to us that it stays that way. This is a place to feel at home, express yourself freely and make your mark. #LI-DNI
At GWI we’re always looking for extraordinary people who thrive on making an impact. We think big to make an impact, we’re not afraid to ask why, and we always show respect. Those values are what got us where we are today, and they’re a big part of what we’re looking for in you. Right now we’re looking for candidates who are interested in working at GWI but haven't quite yet spotted the perfect role within the company. By taking a moment to submit your application and answer a few curated questions, you're not just applying for a job - you're becoming a part of our proactive talent community. This way, as soon as the right opportunity arises that aligns with your profile, you'll be among the first we reach out to. Who knows, it could be the start of something, well, extraordinary. OUR BENEFITS Great benefits make a big difference. Not just to employees, but to the whole vibe of a business. That’s why when you work for us, you’ll enjoy a full spectrum of generous perks, rewards and office benefits. * Competitve annual leave (excluding bank holidays) and December holiday office closure days on top * Flexitime * Early finishes on Fridays (4:30pm weekly, and 1pm during summer) * Work from Anywhere in the world - up to 15 days * Hybrid home/office working * Latest tech equipment + WFH office budget * A genuine commitment to mental and physical health, with a range of content, tools, and perks to help you look after your wellbeing * OneGWI - the team that focuses on D&I in the workplace * And more! WHO WE ARE GWI was founded with the knowledge that understanding your audience is really important for business. When you know who you’re speaking to and why, you can create content and campaigns that stand out to the people that matter. Through our global online survey, we gather data on the behaviour and perceptions of consumers across the world. This provides businesses with deep, actionable insights on their audience, revealed from data they trust. It’s been going well, too. Since launching in 2009, we’ve become one of the UK’s fastest growing target audience companies. We’re not about to stop growing any time soon. As a business, we’re on a mission to re-engineer data-driven marketing, and we’re on the lookout for talented people to join us. DIVERSITY & INCLUSION Imagine if our data came from just one kind of person. We’d get a very nuanced view of the world. And we definitely wouldn’t have got off the ground as a business. Although things certainly aren’t perfect, we live in a society where differences are increasingly celebrated – so we’d expect nothing else from our teams. In fact, the GWI office is as diverse as our global data, it’s really important to us that it stays that way. This is a place to feel at home, express yourself freely and make your mark. #LI-DNI
At GWI we’re always looking for extraordinary people who thrive on making an impact. We think big to make an impact, we’re not afraid to ask why, and we always show respect. Those values are what got us where we are today, and they’re a big part of what we’re looking for in you. Right now we’re looking for candidates who are interested in working at GWI but haven't quite yet spotted the perfect role within the company. By taking a moment to submit your application and answer a few curated questions, you're not just applying for a job - you're becoming a part of our proactive talent community. This way, as soon as the right opportunity arises that aligns with your profile, you'll be among the first we reach out to. Who knows, it could be the start of something, well, extraordinary. OUR BENEFITS Great benefits make a big difference. Not just to employees, but to the whole vibe of a business. That’s why when you work for us, you’ll enjoy a full spectrum of generous perks, rewards and office benefits. * Competitve annual leave (excluding bank holidays) and December holiday office closure days on top * Flexitime * Early finishes on Fridays (4:30pm weekly, and 1pm during summer) * Work from Anywhere in the world - up to 15 days * Hybrid home/office working * Latest tech equipment + WFH office budget * A genuine commitment to mental and physical health, with a range of content, tools, and perks to help you look after your wellbeing * OneGWI - the team that focuses on D&I in the workplace * And more! WHO WE ARE GWI was founded with the knowledge that understanding your audience is really important for business. When you know who you’re speaking to and why, you can create content and campaigns that stand out to the people that matter. Through our global online survey, we gather data on the behaviour and perceptions of consumers across the world. This provides businesses with deep, actionable insights on their audience, revealed from data they trust. It’s been going well, too. Since launching in 2009, we’ve become one of the UK’s fastest growing target audience companies. We’re not about to stop growing any time soon. As a business, we’re on a mission to re-engineer data-driven marketing, and we’re on the lookout for talented people to join us. DIVERSITY & INCLUSION Imagine if our data came from just one kind of person. We’d get a very nuanced view of the world. And we definitely wouldn’t have got off the ground as a business. Although things certainly aren’t perfect, we live in a society where differences are increasingly celebrated – so we’d expect nothing else from our teams. In fact, the GWI office is as diverse as our global data, it’s really important to us that it stays that way. This is a place to feel at home, express yourself freely and make your mark. #LI-DNI
At GWI we’re always looking for extraordinary people who thrive on making an impact. We think big to make an impact, we’re not afraid to ask why, and we always show respect. Those values are what got us where we are today, and they’re a big part of what we’re looking for in you. Right now we’re looking for candidates who are interested in working at GWI but haven't quite yet spotted the perfect role within the company. By taking a moment to submit your application and answer a few curated questions, you're not just applying for a job - you're becoming a part of our proactive talent community. This way, as soon as the right opportunity arises that aligns with your profile, you'll be among the first we reach out to. Who knows, it could be the start of something, well, extraordinary. OUR BENEFITS Great benefits make a big difference. Not just to employees, but to the whole vibe of a business. That’s why when you work for us, you’ll enjoy a full spectrum of generous perks, rewards and office benefits. * Competitve annual leave (excluding bank holidays) and December holiday office closure days on top * Flexitime * Early finishes on Fridays (4:30pm weekly, and 1pm during summer) * Work from Anywhere in the world - up to 15 days * Hybrid home/office working * Latest tech equipment + WFH office budget * A genuine commitment to mental and physical health, with a range of content, tools, and perks to help you look after your wellbeing * OneGWI - the team that focuses on D&I in the workplace * And more! WHO WE ARE GWI was founded with the knowledge that understanding your audience is really important for business. When you know who you’re speaking to and why, you can create content and campaigns that stand out to the people that matter. Through our global online survey, we gather data on the behaviour and perceptions of consumers across the world. This provides businesses with deep, actionable insights on their audience, revealed from data they trust. It’s been going well, too. Since launching in 2009, we’ve become one of the UK’s fastest growing target audience companies. We’re not about to stop growing any time soon. As a business, we’re on a mission to re-engineer data-driven marketing, and we’re on the lookout for talented people to join us. DIVERSITY & INCLUSION Imagine if our data came from just one kind of person. We’d get a very nuanced view of the world. And we definitely wouldn’t have got off the ground as a business. Although things certainly aren’t perfect, we live in a society where differences are increasingly celebrated – so we’d expect nothing else from our teams. In fact, the GWI office is as diverse as our global data, it’s really important to us that it stays that way. This is a place to feel at home, express yourself freely and make your mark. #LI-DNI
At GWI we’re always looking for extraordinary people who thrive on making an impact. We think big to make an impact, we’re not afraid to ask why, and we always show respect. Those values are what got us where we are today, and they’re a big part of what we’re looking for in you. Right now we’re looking for candidates who are interested in working at GWI but haven't quite yet spotted the perfect role within the company. By taking a moment to submit your application and answer a few curated questions, you're not just applying for a job - you're becoming a part of our proactive talent community. This way, as soon as the right opportunity arises that aligns with your profile, you'll be among the first we reach out to. Who knows, it could be the start of something, well, extraordinary. OUR BENEFITS Great benefits make a big difference. Not just to employees, but to the whole vibe of a business. That’s why when you work for us, you’ll enjoy a full spectrum of generous perks, rewards and office benefits. * Competitve annual leave (excluding bank holidays) and December holiday office closure days on top * Flexitime * Early finishes on Fridays (4:30pm weekly, and 1pm during summer) * Work from Anywhere in the world - up to 15 days * Hybrid home/office working * Latest tech equipment + WFH office budget * A genuine commitment to mental and physical health, with a range of content, tools, and perks to help you look after your wellbeing * OneGWI - the team that focuses on D&I in the workplace * And more! WHO WE ARE GWI was founded with the knowledge that understanding your audience is really important for business. When you know who you’re speaking to and why, you can create content and campaigns that stand out to the people that matter. Through our global online survey, we gather data on the behaviour and perceptions of consumers across the world. This provides businesses with deep, actionable insights on their audience, revealed from data they trust. It’s been going well, too. Since launching in 2009, we’ve become one of the UK’s fastest growing target audience companies. We’re not about to stop growing any time soon. As a business, we’re on a mission to re-engineer data-driven marketing, and we’re on the lookout for talented people to join us. DIVERSITY & INCLUSION Imagine if our data came from just one kind of person. We’d get a very nuanced view of the world. And we definitely wouldn’t have got off the ground as a business. Although things certainly aren’t perfect, we live in a society where differences are increasingly celebrated – so we’d expect nothing else from our teams. In fact, the GWI office is as diverse as our global data, it’s really important to us that it stays that way. This is a place to feel at home, express yourself freely and make your mark. #LI-DNI
At GWI we’re always looking for extraordinary people who thrive on making an impact. We think big to make an impact, we’re not afraid to ask why, and we always show respect. Those values are what got us where we are today, and they’re a big part of what we’re looking for in you. Right now we’re looking for candidates who are interested in working at GWI but haven't quite yet spotted the perfect role within the company. By taking a moment to submit your application and answer a few curated questions, you're not just applying for a job - you're becoming a part of our proactive talent community. This way, as soon as the right opportunity arises that aligns with your profile, you'll be among the first we reach out to. Who knows, it could be the start of something, well, extraordinary. OUR BENEFITS Great benefits make a big difference. Not just to employees, but to the whole vibe of a business. That’s why when you work for us, you’ll enjoy a full spectrum of generous perks, rewards and office benefits. * Competitve annual leave (excluding bank holidays) and December holiday office closure days on top * Flexitime * Early finishes on Fridays (4:30pm weekly, and 1pm during summer) * Work from Anywhere in the world - up to 15 days * Hybrid home/office working * Latest tech equipment + WFH office budget * A genuine commitment to mental and physical health, with a range of content, tools, and perks to help you look after your wellbeing * OneGWI - the team that focuses on D&I in the workplace * And more! WHO WE ARE GWI was founded with the knowledge that understanding your audience is really important for business. When you know who you’re speaking to and why, you can create content and campaigns that stand out to the people that matter. Through our global online survey, we gather data on the behaviour and perceptions of consumers across the world. This provides businesses with deep, actionable insights on their audience, revealed from data they trust. It’s been going well, too. Since launching in 2009, we’ve become one of the UK’s fastest growing target audience companies. We’re not about to stop growing any time soon. As a business, we’re on a mission to re-engineer data-driven marketing, and we’re on the lookout for talented people to join us. DIVERSITY & INCLUSION Imagine if our data came from just one kind of person. We’d get a very nuanced view of the world. And we definitely wouldn’t have got off the ground as a business. Although things certainly aren’t perfect, we live in a society where differences are increasingly celebrated – so we’d expect nothing else from our teams. In fact, the GWI office is as diverse as our global data, it’s really important to us that it stays that way. This is a place to feel at home, express yourself freely and make your mark. #LI-DNI
Job Title: Legal PA - Succession & Tax Ready to take your career to the next level? We’re one of the UK’s most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let’s shape the future together. ________________________________________ The role in 60 seconds * Role: Legal PA * Team: Succession & Tax * Location: Exeter * Working Pattern: Full-time Why it matters: This position offers an opportunity to support our Legal 500 ranked Succession & Tax team by delivering essential secretarial and administrative assistance that contributes directly to the group’s success. ________________________________________ What you’ll do This opportunity is ideal for someone with legal secretarial experience who is ready to take ownership of case progression and provide high-quality support in a meaningful and dynamic legal environment. In this role, you’ll: * Deliver high-quality legal secretarial support to fee earners in a fast-paced, client-focused environment. * Manage complex diary schedules and coordinate travel arrangements to ensure fee earners are fully prepared for meetings and commitments. * Oversee matter setup and ensure compliance with internal risk and regulatory procedures * Draft, amend, and maintain precedent letters and house-style documents with accuracy and attention to detail. * Communicate professionally with clients and stakeholders on behalf of fee earners, ensuring clarity and consistency. * Have the opportunity to grow into a lead or supervisory role within the team, with clear pathways for progression. ________________________________________ What we’re looking for * A proven track record of providing high quality administration/secretarial support within a legal/professional services environment. * Previous experience in Private Client matters is advantageous but not essential. * Strong IT skills including proficiency in Microsoft Office; ability to use legal case management and document management systems. * Excellent organisational, communication and stakeholder management skills. * The ability to deal with highly confidential information with tact and sensitivity. * Superb attention to detail and accuracy (verbal, written, and numerical). * The desire to work in a fast paced, collaborative, and friendly team. ________________________________________ Join a seriously ambitious firm At Foot Anstey, we’re committed to making a difference for our people, our clients, and society. Here’s what makes us stand out: * An ambitious growth strategy that opens up opportunities for our people to make their mark. * A client base that spans household names, thriving startups, and ambitious enterprises. * A culture built on our values of being refreshingly human, entrepreneurial, inclusive and collaborative. * A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities. * Comprehensive professional development and training – whatever your role and level we have training that will support you to achieve your goals. ________________________________________ Progressive benefits tailored to you We believe our people are our greatest asset. That’s why we offer a comprehensive benefits package designed to support your professional growth and personal wellbeing, including: * Competitive salary and performance-linked bonus. * Enhanced parental leave policies. * Private healthcare and wellbeing initiatives (e.g., mental health support, gym memberships). * An open, flexible working environment. * Find out more about our benefits and work environment here Life at Foot Anstey | Foot Anstey ________________________________________ Ready to apply? * Hit the "Apply Now" button. * Send us your CV and a quick note on why this role is perfect for you. * Our team will review your application and be in touch, whatever the outcome. * Invited for interview? * With a straightforward process typically involving two interviews, our talent acquisition team will guide you through every step, ensuring you feel confident and prepared to show us what you can do. * We’re here to support your individual needs. If you require any adaptations or adjustments, we’re more than happy to accommodate these. Before your interview, we’ll contact you to discuss the themes we’ll cover and answer any questions you might have. * If you’d like to visit our offices prior to your interview or would like help testing your kit for your virtual interview, just let us know. Let’s make your next career move the start of something extraordinary.
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