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Job Description WHAT YOU WILL DO As a Workforce Management Expert, you translate labour standards and labour demand into practical, store‑ready workforce plans. You define how many people are needed, in which roles, with which skills and in which shift patterns, ensuring staffing is realistic, compliant, fair and scalable across store formats and markets. You will: Own and maintain the global WFM scheduling rulebook, defining how staffing and scheduling should be built Ensure scheduling rules are aligned with global standards, local labour regulations and operational needs Define standard rosters by store format and segment, including role mix and coverage by daypart Translate labour hours into recommended staffing levels by role, skill and time of day Create and maintain shift templates aligned with demand peaks, customer flows and operational rhythms across front of house, back of house and omnichannel Define and evolve skill logic to reflect operational changes and new store initiatives Partner with Sales Markets to integrate local labour laws into the global WFM logic Collaborate closely with Labour Standards and Labour Demand Experts to ensure smooth integration into staffing and scheduling logic Work with Tech and WFM product teams to translate rules into system configuration and algorithm inputs Provide expert guidance and support to markets on scheduling, staffing logic and skills Support problem‑solving and root‑cause analysis related to staffing or scheduling performance issues WHO YOU WILL WORK WITH You will work closely with Sales Markets, Labor Standards and Labor Demand teams, Tech and WFM product teams, as well as global Retail Operations and Controlling stakeholders. In this role, you act as a subject‑matter expert and trusted partner across functions. WHO YOU ARE You are a structured and analytical expert who understands both the logic behind workforce planning and the realities of store operations. We are looking for people with: Deep experience within workforce management, scheduling optimisation or WFM systems Strong understanding of retail store operations and labour planning Solid knowledge of labour regulations and scheduling compliance requirements Experience translating analytical models and rules into practical, operational guidance Strong documentation skills and high attention to detail Confidence working cross‑functionally and influencing without formal authority Fluency in English, both written and spoken WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here WHY YOU’LL LOVE WORKING HERE At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. An example of our benefits: 25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET). H&M Incentive Programme – HIP. Learn more about the programme here. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here. This is a permanent position based in Stockholm, please send your CV in English as soon as possible. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
Company description: Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. Withcutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and constructionequipment, and provides world-class service and consumables. The company was founded in Stockholm,Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.Learn more at www.epirocgroup.com. Job description:If you are a proactive person who is passionate about driving change and making a difference in a fast-paced environment, we invite you to join our dynamic and innovative organization as a Global HR Specialist, External Workforce Management. Apply now and help shape the future of HR processes at Epiroc! We are currently seeking an additional Global HR Specialist, External Workforce Managment, to join our team. In this role, you will collaborate with Subject Matter Experts in HR and Sourcing to implement a Vendor Management System and drive process improvements and innovation in the area of your responsibility. Your mission You will be responsible for implementing the Vendor Management System feature in SuccessFactors/Fieldglass for External Workforce Management in close collaboration with our Global Strategic Sourcing team and other Global Subject Matter Experts. The implementation include both process design, meeting the business needs, and technical settings in Fieldglass and SuccessFactors, securing the solution has a good fit with Epiroc digital HR landscape. Epiroc has since many years implemented SuccessFactors including Employee Central, Talent Acqusition, Performance and Goals, Compensation and recently Onboarding. Last year we activated Position Management. In this role, you will work together with HR managers and HR business partners at our operational locations as well as with regional specialists and administrators in our Regional Centers of Excellence HR in your area of responsibility. You will act as the Application Manager Business, adhering to the Epiroc application maintenance model, ensuring smooth operation and optimal performance of HR applications. You will prioritize creating exceptional experiences for our managers, HR, and employees by delivering simple and user-friendly solutions that enhance overall efficiency. Leveraging digitization and agile methodologies will be essential enablers in achieving these efficiencies. Epiroc HR has an exciting global footprint, and the role is filled with collaboration on a local, regional and global level. We believe in data-driven ways of working and in this role you will be an ambassador for this as well as data analytics. Your profile We are seeking a candidate with a Bachelor's degree in a relevant field, such as Business Administration, Human Resources Management, or a related discipline, and a minimum of five years of experience in a similar role. You are a collaborative and effective communicator who can build strong relationships with colleagues and stakeholders across a global organization. With a continuous improvement mindset, you are driven by innovation and enjoy finding better ways of working. You are also able to navigate a variety of situations with professionalism, diplomacy, and sound judgment, helping to drive initiatives forward and achieve successful outcomes. Other requirements: Proven experience as a project manager, including the implementation of vendor management systems Comprehensive knowledge of HR processes, particularly within talent acquisition and master data management Experience working with cloud-based HR systems, such as SuccessFactors or other cloud-based HR applications, in a global environment Strong expertise in SAP Fieldglass or other external workforce management systems Fluency in written and spoken English Experience as a certified consultant, particularly within SAP Fieldglass and/or SuccessFactors, is considered an advantage This role offers an exciting opportunity to contribute to the ongoing development and optimization of our HR systems and processes on a global scale. Location and travel This position is preferable based in Sweden, however for the right candidate we may consider other locations close to Epiroc offices. Regular travel (2-4 times/year) is expected. Application and contacts In this recruitment we review applications continuously and the position may be filled before the application expires. Welcome to apply as soon as possible by registering in our online application system. The last day to apply for this position is 9th August 2026. We are committed to a thorough recruitment process, including interviews, reference checks and assessments. To ensure a safe working environment, we conduct identity checks and drug and alcohol screening. Our process is designed to be fair and inclusive; you can expect transparent communication and a balanced evaluation of your skills and experience.
Letar du efter en arbetsplats för framtiden? Hos oss är karriären din. Här får du möjlighet att styra den i riktningen du drömmer om och samtidigt vara delaktig i tekniska innovationer som idag knappt ens finns i fantasin. Innovationer som vi vet kommer rita om kartan för hur vi kommunicerar med varandra och lever våra uppkopplade liv i framtiden. Letar du efter en arbetsplats där du får vara med och bidra till det viktigaste som finns – relationerna människor emellan? Välkommen till oss på Telenor. Vill du arbeta i en roll där du både är med och driver den dagliga realtidsstyrningen och påverkar den långsiktiga bemanningsstrategin? Nu letar vi efter dig som vill bli RTM/WFM Specialist (Real Time Manager och Workforce Manager Specialist) i vårt Workforce Management team inom Inhouse Customer Service. Så kommer du göra skillnad med oss I denna kombinerade roll som Real Time Manager/Workforce Manager är du en nyckelspelare i den dagliga driften av vår kundservice samtidigt som du säkerställer långsiktig schemaläggning och planering. Du ansvarar för att följa verksamheten i realtid och säkerställa och optimera rätt bemanning långsiktigt – så att våra kunder får snabb, professionell och trygg hjälp när de behöver oss som mest. I rollen kommer du bland annat att: Följa och styra inflöden, tillgänglighet och servicenivåer i realtid Säkerställa att scheman och planer följs och göra justeringar vid behov Hantera avvikelser som sjukfrånvaro, oväntade toppar i ärendeinflöde eller tekniska störningar Representera kundservice vid eventuell incidenthantering Samverka tätt med teamledare och andra stödfunktioner för att optimera kundupplevelsen Bidra med insikter och underlag kring bemanning och prestation i den dagliga driften Arbeta med och ansvara för kapacitetsplaner och schemaläggning samt analysera utfall och identifiera effektivitetsmöjligheter Du blir en del av ett engagerat Inhouse team som tillsammans arbetar för att skapa ett tryggt och bekymmersfritt liv för Telenors kunder. Rollen är viktig eftersom den direkt påverkar tillgänglighet, arbetsmiljö och kundnöjdhet – här gör du skillnad varje dag. Är du den vi söker? Vi behöver dig som är på tårna! Du har en genuin vilja att lära och utvecklas så att vi kan möta kunders ständigt föränderliga behov – idag och imorgon. Kvalifikationer – krav Gymnasieutbildning God förmåga att arbeta strukturerat och hålla många bollar i luften Grundläggande datorvana, är analytisk och van att arbeta med data och KPI:er Har erfarenhet av RTM, WFM eller liknande bemanningsroll Meriterande Erfarenhet från kundservice, callcenter eller annan driftsnära verksamhet Intresse för analys, planering och optimering Erfarenhet av WFM-system (ex Genesys och Calabrio) Vårt löfte till dig Vi är bättre tillsammans. Hos oss möts du av en familjär och inkluderande kultur, en stark gemensam värdegrund och ett ledarskap som ger dig frihet och handlingskraft. Vi tror på att ge varandra förtroende och frihet att agera och fatta beslut, samtidigt som vi är där för varandra i med- och motgångar. Vi stöttar relationer och samhällen. Telenor är ett samhällsbärande företag och här får ditt arbete ett större syfte. Vi skapar värde för miljoner människor varje dag och har ett kundnära förhållningssätt där mänskliga relationer står i centrum. Vi ger plats för livet. Arbeta hemifrån två dagar i veckan om du vill, så länge dina arbetsuppgifter gör det möjligt. Resten av tiden skapar vi magi tillsammans på kontoret. Två give-me-a-break-days per år ger en extra paus och flexibla arbetstider hjälper dig att balansera jobbet och livet. Vi finns där genom livets alla faser och erbjuder trygghetspaket i form av bl.a. kollektivavtal, tjänstepension, friskvårdsbidrag och möjlighet att skräddarsy försäkringslösningar som passar just dig, för ditt behov här och nu. Vi bjuder in till en spännande karriärresa. Din utveckling står i centrum och hos oss är lärande en del av kulturen. Vi avsätter 40 timmar om året för att du ska kunna fördjupa dig, utforska nya områden och växa i din roll. Genom Telenor Academy och andra lärandeinitiativ får du verktygen och friheten att forma din egen karriär. När du vill vidare väntar möjligheter i hela Norden. Sök till oss idag Vill du ta ditt nästa steg i karriären med oss? Vi ser fram emot din ansökan! Vi träffar kandidater löpande så hör av dig redan idag. Om du har frågor och vill veta mer är du välkommen att kontakta rekryterande ledare Martina Mårtensson på martina.martensson@telenor.se. Observera att vi tyvärr inte kan ta emot ansökan via mejl. Bra att känna till Enligt Telenors policy genomför vi bakgrundskontroll på slutkandidat i samtliga rekryteringar. Med anledning av semesterperioden kommer rekryteringsprocessen att vara vilande under sommaren. Urval och återkoppling sker från och med augusti. Tack för din förståelse.
Junior TA Partner (Parental leave cover) The team you build is the company you build. Quinyx is now looking for a junior TA Partner to come build the global team that will forever change workforce management while one of our current recruiters is currently building her own team (aka family!). This is a full time, fixed-term position, from August 2026 to November 2027. 🎯 About the role As a junior TA Partner at Quinyx, you'll be joining a small but mighty People team, reporting directly to the VP of People and working alongside one fellow TA Partner. Your remit is broad and your impact will be real: you'll own full-cycle recruitment across 9 international markets, partnering with hiring managers at every level - from first-time people managers to seasoned senior leaders. This isn't a role for someone who wants to sit back and process inbound applications. We're building something here. We have high ambitions and now we need a talent partner who wants to help us create what we believe can be the best TA function in Europe. If that excites you, read on. 📝 What you'll do Own the full recruitment lifecycle end-to-end across multiple roles and markets simultaneously — from intake call to signed offer Drive proactive sourcing strategies to build diverse, high-quality talent pipelines across 9 markets Bring structure and rigour to how we hire: use data, evidence and best practice to make great decisions and continuously improve our processes Contribute to building the TA function itself — help shape frameworks, tools and ways of working as we scale Ensure every candidate gets a great experience, regardless of outcome ✅ What we're looking for Some experience within recruitment, ideally in tech and SaaS Some experience within sourcing — you can find and engage people who aren't actively looking Excellent stakeholder management skills — you build trust fast, and adapt your style to your audience A structured, evidence-based mindset — you use data to drive decisions and hold yourself to a high bar Fluency in English (additional languages are a real bonus given our market spread) Experience working with Teamtailor, HiBob, test assessment tools, LinkedIn Recruiter, RefApp or G-Suite ✨ Nice to have (but not required) Experience recruiting across a broad range of markets, functions and seniority levels — in tech, product, commercial, operations Familiarity with structured interviewing and psychometric assessment tools A genuine interest in employer branding and candidate experience 💡 Desired personality traits Regardless of background, it will always be the person that matters. For this role we believe you are: Structured and result-oriented — you bring order to complexity and follow things through Ambitious and hard-working — we have big plans and want to build a world-class TA function; good enough isn't what we're aiming for A natural relationship-builder — people trust you quickly and enjoy working with you Comfortable with autonomy — you take ownership, make decisions and don't need hand-holding Energised by building — you see opportunities and solution, and take action to make every process better than the last 💙 Why Quinyx? Quinyx is a leading workforce management platform, helping businesses simplify scheduling, optimise staffing, and engage their frontline teams. We empower organisations across the globe, ranging from retail and hospitality to logistics and healthcare, with smart, mobile-first solutions. Here, you'll find: A truly international team with colleagues from all over the world A flexible and hybrid-friendly work culture Opportunities to grow, take ownership, and make a real impact An open, inclusive, and fun environment where your ideas matter 🎁 What we offer • Flexible work hours and a hybrid setup with at least 2 days from the office • A good pension plan, health allowance of 5000 SEK per year, yearly learning budget and home office allowance, health insurance and more • On-market pay 📬 How to apply & our process Ready to join the team? Submit your application below, and we'll be in touch as soon as possible. We're excited to hear from you! What our hiring process looks like: Fill out a short application Get invited to complete our psychometric and objective assessments through Alva Labs Screening call with our Talent team Meet the hiring manager Complete a role-specific case (live at the office) Offer, references & background checks 🙌 Quinyx is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees — no matter your background, identity, or experience. When work just works!
Account Executive - New business 🎯 About the role As an Account Executive for Sweden, you will be responsible for selling an AI-Driven Quinyx SaaS Workforce Management system that simplifies scheduling, time reporting, communication, task management, budgeting and AI-powered forecasting. We'll show you what that looks like, if you promise to head straight back to this job ad! Aye, aye? Behold the magic that our end-users experience here. Welcome back! You can get behind selling our product, right? If the answer is a resounding yes, then keep on reading. In this role, you will be growing the Swedish business and using your business development skills to bring out the best in each client opportunity. However, successful growth is a team sport, and you will work closely with the rest of the Swedish team, which consists of Solution Engineers, Marketing, Customer Success, Implementation and Support. Some of our clients are companies such as Elgiganten, Mcdonalds, Scandic Hotels, Rusta, Apotea, Samhall and many others. 📝 What you’ll do * Manage the entire sales cycle from finding a client to securing a deal; * Build long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience; * Present and demonstrate the value of the Quinyx products to prospective clients, in close collaboration with the Solution Engineers; * Work with the MEDDPICC sales methodology and providing accurate sales forecasts in Salesforce; * Gather customer requirements, understand their business needs and IT plans, think strategically about their needs and address them through the framework of our solutions; * Collaborate with the marketing team to develop new strategies that help maximise sales revenue and profitability; * Continuously learn and grow your knowledge of the Quinyx product and market trends. ✅ What we’re looking for * Proven field sales experience within the SaaS industry focused on new business; * Outstanding consultative sales skills and experience from longer, more complex sales cycles that typify a strategic sales process; * Demonstrated ability to instigate, carry through and close deals; * Around 3-5 years total commercial work experience; * Fluency in the Swedish and English languages, as these will be used in the day-to-day work. ✨ Nice to have (but not required) * Experience working with enterprise deals, preferably selling Workforce Management / HCM / Talent Management / Payroll or other related SaaS software; * Knowledge of sales methodologies. An understanding of MEDDPICC sales methodology would be advantageous. 💡 Who you are * A self-starter with the ability to get up to speed on complex concepts; * Problem-solving skills, being result-oriented, and able to eliminate obstacles through creative and adaptive thinking; * Good time management, strategic planning, and organisational skills. 💙 Why Quinyx? Quinyx is a leading workforce management platform, helping businesses simplify scheduling, optimise staffing, and engage their frontline teams. We empower organisations across the globe, ranging from retail and hospitality to logistics and healthcare, with smart, mobile-first solutions. Here, you’ll find: * A truly international team with colleagues from all over the world * A flexible and hybrid-friendly work culture * Opportunities to grow, take ownership, and make a real impact * An open, inclusive, and fun environment where your ideas matter 🎁 What we offer * Flexible work hours and a hybrid setup with at least 2 days from the office. * Enhanced vacation allowance, gym membership contribution, health insurance and a pension plan. * On-market pay. 📬 How to apply & Our process Ready to join the team? Submit your application below, and we’ll be in touch as soon as possible. We’re excited to hear from you! What our hiring process looks like: * Fill out a short application. * Get invited to complete our psychometric and objective assessments through Alva Labs. * Screening call with our Talent team. * Meet the hiring manager. * Complete a role-specific assessment (technical questions or case). * Final interview (in-office). * Offer, references & background checks. 🙌 Quinyx is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees - no matter your background, identity, or experience. When work just works!
Job Description WHAT YOU WILL DO As Retail Labour & Productivity Manager, you lead and develop a specialist team while owning the global frameworks for labour standards, workforce planning and productivity across our retail formats. You set the foundations for how labour is planned, deployed and measured, ensuring the right balance between productivity, fairness, customer experience and operational efficiency. You will: Lead, coach and develop a specialist team, setting clear direction, priorities and ways of working Own and continuously improve the end‑to‑end time library, ensuring activity‑based labour standards are accurate, data‑driven and reflect real store operations Define and evolve the role architecture across retail formats, ensuring clarity, consistency and alignment with the operating model Develop and maintain demand and volume driver models, using key predictors such as traffic, transactions and delivery patterns Set seasonality rules and productivity benchmarks to enable accurate labour forecasting and clear performance expectations Act as a subject matter expert on workforce management processes, tools and systems Partner with key stakeholders to embed labour and productivity frameworks into processes, systems and ways of working Support change management and communication related to new labour models, standards and scheduling updates WHO YOU WILL WORK WITH You will work closely with Retail Operations, Workforce Management, Tech, Controlling and Sales Market teams. In this role, you combine people leadership with strong stakeholder partnering to ensure labour and productivity frameworks are effectively implemented and continuously improved across the organisation. WHO YOU ARE You are a confident and structured leader with a strong analytical mindset, comfortable working at the intersection of strategy and operational detail. We are looking for people with: Solid experience within workforce management, labour standards, productivity modelling or operational analytics Experience working with scheduling systems, labour forecasting tools and retail workforce platforms Proven leadership experience, with the ability to coach and develop specialist teams Strong analytical skills and the ability to translate insights into clear, actionable recommendations Experience working in complex retail or large‑scale operational environments Fluency in English, both written and spoken WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here WHY YOU’LL LOVE WORKING HERE At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. An example of our benefits: 25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET). H&M Incentive Programme – HIP. Learn more about the programme here. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here. This is a permanent position based in Stockholm, please send your CV in English as soon as possible. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application
Do you speak fluent Swedish, English… and “calm human who fixes things”? Quinyx is looking for a First Line Customer Support Advisor to be the friendly voice our customers reach when tech gets tricky. You’ll solve problems, answer questions, escalate the truly mysterious stuff, and generally save the day—mainly via phone and email. If you love helping people, enjoy a good troubleshooting puzzle, and don’t mind coming into the office at least twice a week, we might just be your next happy workplace. Bonus points if you’re equally comfortable talking APIs and people. 😄 🧩 The Role Our First Line Customer Support Advisors are the first point of contact when our customers encounter a question or issue. This role focuses on providing customer support to our Swedish and English-speaking customers. As a First Line Customer Support Advisor, you will be the primary point of contact for customers who speak Swedish or English. You will handle incoming inquiries, solve customers’ technical questions, and provide consistent and efficient support to our customer base. We would like our new colleague to be able to come into the office a minimum of 2 times per week. All candidates need to be fluent in both Swedish and English. 🔍 What you’ll do Providing first-line technical support to all international Quinyx customers mainly via phone and email. Use troubleshooting experience and available resources to resolve customers' issues. Report on and follow up on any defects that are found. When necessary, escalate issues to RnD and Second Line. Develop strong relationships with internal departments and communicate with people at all levels of the organisation. Support other parts of the organisation with questions about Quinyx’s products and customers. Business fluent in both Swedish and English. ✅ What we’re looking for Service-oriented with a customer-focused mindset. Analytical and a “people person” with a great, humble attitude. Self-motivating with the ability to multitask, prioritise, and strong time management skills. Able to plan own time and workload as well as meet deadlines. A true team player with a willingness to share knowledge and experience. Strong written and verbal communication skills. Able to relate to and relay information to individuals in a variety of roles, including those with technical and those with non-technical understanding. 💙 Why Quinyx? Quinyx is a leading workforce management platform, helping businesses simplify scheduling, optimise staffing, and engage their frontline teams. We empower organisations across the globe—ranging from retail and hospitality to logistics and healthcare—with smart, mobile-first solutions. Here, you’ll find: A truly international team with colleagues from all over the world 🌍 A flexible and hybrid-friendly work culture 🧘 Opportunities to grow, take ownership, and make a real impact 📈 An open, inclusive, and fun environment where your ideas matter 💡 🎁 What we offer Flexible work hours and a hybrid setup with at least 2 days from the office. Enhanced vacation allowance, gym membership contribution, health insurance and a pension plan. On-market pay. 📬 How to apply & Our process Ready to join the team? Submit your application below, and we’ll be in touch as soon as possible. We’re excited to hear from you! What our hiring process looks like: Fill out a short application. Get invited to complete our psychometric and objective assessments through Alva Labs. Screening call with our Talent team. Meet the hiring manager. Complete a role-specific assessment (technical questions or case). Final interview (in-office). References & background checks. 🙌 Quinyx is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees - no matter your background, identity, or experience. Happy Workforce, Happy Business!
SENIOR PRODUCT MANAGER AT QUINYX You know that moment when a simple staffing question suddenly turns into three tools, five messages, and a lot of guesswork? At Quinyx, we’re building a product that removes that friction - for managers, employees, and entire organisations. We are looking for a Senior Product Manager who brings a blend of sharp product discipline, high energy, and technical depth to transform complex workforce data into strategic data assets. If you enjoy solving real operational challenges, shaping clear product direction, and working with a team that cares about thoughtful, scalable solutions, you’ll fit right in with us. 🎯 ABOUT THE ROLE As a Senior Product Manager, you will play a pivotal role in shaping our intelligent WFM platform. You will take full end-to-end ownership of our Analytics strategy, ensuring your cross-functional team delivers the right product with the right priorities aligned with business goals. You bring the strategic weight to bring senior stakeholders along, elevate our internal product processes, and act as a force multiplier for the team. 📝 WHAT YOU’LL DO * Set Strategy & Drive Process: Define and own the multi-year evolution of Quinyx Analytics (embedded reporting, self-serve, and Data-as-a-Service), setting high standards for modern product discovery and delivery. * Ruthless Alignment: Partner closely with executive leadership, commercial teams, and cross-functional PM peers to align competing priorities into a clear, ROI-driven roadmap—mastering the balance between customer feature requests and internal operational data assets. * Market & Commercial Expansion: Identify and validate high-impact market requirements across global verticals to directly drive commercial growth and product adoption. * Harness AI & Modern Workflows: Leverage cutting-edge AI and LLM tools to supercharge your personal discovery, documentation, and product workflows, setting the benchmark for modern product management at Quinyx. ✅ WHAT WE’RE LOOKING FOR * Proven Senior Experience: 5+ years of Product Management experience, with a track record of driving complex SaaS products from discovery to scale. * Deep 'Data as a Product' Expertise: Demonstrated experience owning data products, analytics suites, data pipelines, Data-as-a-Service (DaaS), or data APIs. * Strong Product Process & Drive: A self-starter with an entrepreneurial mindset who thrives in ambiguity, establishes clear product frameworks, and proactively turns chaos into structured roadmaps. * Senior Stakeholder Management: Exceptional communication skills with a proven ability to say "no" constructively, negotiate tradeoffs, and bring cross-functional stakeholders along. * AI Power-User: Practical, hands-on experience using LLM tools to accelerate your day-to-day PM processes and product intuition. If you also have the following, we consider it a plus: * Experience of WFM space, absence management or HR systems * Entrepreneurial mindset * Self-starter, willing to learn and improve 💙 WHY QUINYX? Quinyx is a leading workforce management platform, helping businesses simplify scheduling, optimize staffing, and engage their frontline teams. We empower organizations across the globe—ranging from retail and hospitality to logistics and healthcare—with smart, mobile-first solutions. At Quinyx, you’ll find: * A truly international team with colleagues from all over the world 🌍 * A flexible and hybrid-friendly work culture 🧘 * Opportunities to grow, take ownership, and make real impact 📈 * An open, inclusive, and fun environment where your ideas matter 💡 🎁 WHAT WE OFFER * Flexible work hours and a hybrid setup with at least 2 days from the office. * Enhanced vacation allowance, gym membership contribution, health insurance and a pension plan. * On-market pay. 📬 HOW TO APPLY & OUR PROCESS Ready to join the team? Submit your application below, and we’ll be in touch as soon as possible. We’re excited to hear from you! What our hiring process looks like: * Fill out a short application, no cover letter needed. * Get invited to complete our psychometric and objective assessments through Alva Labs. * Quick screening call with our Talent team. * Meet the hiring manager. * Case presentation (in-office). * References & background checks. 🙌 QUINYX IS AN EQUAL OPPORTUNITY EMPLOYER We celebrate diversity and are committed to creating an inclusive environment for all employees—no matter your background, identity, or experience. WHEN WORK JUST WORKS!
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the Role: We are looking for a Care Pro Relationship Manager who can develop and execute a consistent staffing strategy that supports exceptional experiences for both our Clients and Care Pros (caregivers). This role is at the heart of our mission—balancing the needs of clients and the wellbeing of Care Pros through thoughtful staffing, strong relationships, and close collaboration with the Client Manager. As a Care Pro Relationship Manager, you will proactively engage and build trusted relationships with our Care Pros, ensuring they feel valued, supported, and set up for success. You’ll lead with empathy and operational rigor, driving staffing strategy and execution that enable seamless client care and a sense of purpose and belonging for every Care Pro. This is a remote position, with several openings available to support our various markets. The role follows a Monday–Friday schedule, 8:00 a.m. to 5:00 p.m. Eastern Time Zone schedule. Flexibility to occasionally respond during evenings or weekends may be required. About the Team: At Honor, we are redefining what homecare can be — blending world-class operations, innovative technology, and compassionate service to transform the industry. Our Operations Team is the engine of our home care platform, built on two essential, highly collaborative functions. Client Managers own the client experience and drive business growth by focusing deeply on satisfaction, quality, and long-term relationships. Working in tandem, Care Pro Relationship Managers ensure the success of our vital field staff by supporting the Care Pro experience — driving exceptional staffing outcomes through the best quality matches, fostering engagement, and strengthening retention. Together, we deliver a seamless, high-quality, and scalable care experience for both our clients and the Care Professionals who make it all possible. As a Care Pro Relationship Manager at Honor, you will: Oversee and execute market staffing strategy * Develop and manage market staffing strategy through consistent Care Pro outreach and relationship building, staffing best practices, schedule building and adherence, and creative staffing processes while utilizing innovative tools. * Work in tight coordination with the Client Manager to understand specific Client context and care plans, suboptimal matches, and schedule nuances, in order to create the best scheduling match possible. * Ensure that you quickly mobilize newly hired Care Professionals to get them work quickly and efficiently. Provide exceptional service to Care Pros * Support Care Pros in the market by being their primary point of contact and providing actionable feedback and coaching to enable their success at every visit. * Foster relationships with Care Pros in the market to facilitate quality matches between Care Pros and clients with a focus on client and Care Professional retention. Coordinate closely with Client Manager to execute care delivery * Align with Client Manager on daily and weekly market priorities. * Communicate seamlessly to ensure scheduling decisions and Care Pro performance feedback are executed in a timely manner. * Share critical feedback and updates from Care Pros that impact Client Manager workflows. * Support Client Manager on partner communication, client experience tasks, or billing / collections efforts as needed. Partner across Honor to deliver a seamless experience * Prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Professionals, including triaging and completing tickets and delegating work. * Work with the market team to manage real-time questions, issues, or changes relating to clients. * Work directly with Care Pro Performance teams to ensure consistent Care Professional performance management experience. * Work cross-functionally to provide feedback and to support to other internal efforts such as CPHR, Trust and Safety, Recruiting and Training. We’re looking for you to bring: * 3+ years of experience in a complex client, patient management, or high-volume customer service role; staffing experience strongly preferred * Proven commitment to exceptional service and sensitivity to client and caregiver needs, with a strong focus on delivering high-quality care experiences * Background in operations or healthcare/home care environments preferred * Exceptional relationship management, communication, and interpersonal skills * Strong analytical and problem-solving abilities with a data-informed approach to staffing and scheduling * Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus * Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment * Adaptable and resilient, with a proactive, solution-oriented mindset * Collaborative team player with experience partnering cross-functionally Key Performance Indicators for this role: * Phone answer rate * Ticket management * Schedule consistency * Visit fulfillment Leadership Principles in Action as Care Pro Relationship Manager: Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role: * Are Mission First: Leaders demonstrate a genuine passion for our mission. They prioritize decisions and activities that move the mission forward. * Relentlessly Focus on Clients: Leaders always start with the client and work backwards. They are maniacally focused on creating solutions that lead to better care for our clients. * Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes. * Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary. * GSD (get stuff done): Leaders make tangible progress, delivering quality and timely results. When looking at their accomplishments over the course of a month, it's staggering what they have accomplished and how much they have moved the organization forward. The annual base salary for this role is $64,000-$68,000. Individual compensation will be commensurate with the candidate's experience and qualifications. Base pay is just one part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, Employee Assistance Program. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief. #LI-AN1 Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $64,000—$68,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Job Description WHAT YOU WILL DO As a Labor Demand Expert, you own the logic that translates store demand signals into labour hours. You build and continuously improve the global labour demand model, ensuring labour allocation is data‑driven, fair and aligned with both commercial and operational realities across store types and markets. You will: Own and develop the end‑to‑end labour demand model, translating demand signals into task frequencies and labour hours Ensure the model reflects real store activity patterns and evolves with changes in customer behaviour, omnichannel flows and operating models Define, document and maintain assumptions, scaling rules and calculation logic in a clear and structured way Build logic for daily, weekly and seasonal variation, including store‑type and size scaling factors Support scenario modelling to assess labour impacts of new store formats, omnichannel initiatives and process changes Act as a subject matter expert on labour demand logic, providing guidance to both technical and non‑technical stakeholders WHO YOU WILL WORK WITH You will work closely with Controlling, Operations Development, Tech and Workforce Management teams, as well as global teams and Sales Markets. In this role, you partner cross‑functionally to ensure labour demand logic is well understood, consistently applied and fit for scale. WHO YOU ARE You are an analytical and structured problem‑solver who is comfortable working with complex models and translating them into clear, practical insights. We are looking for people with: Experience in retail forecasting, workforce management, labour planning or commercial analytics Strong analytical and modelling skills, with the ability to work with complex data sets Experience translating complex models and assumptions into clear, practical guidance A solid understanding of retail operational drivers such as traffic, deliveries, transactions and omnichannel flows Strong documentation skills and a high attention to detail Fluency in English, both written and spoken WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here. WHY YOU’LL LOVE WORKING HERE At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. An example of our benefits: 25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET). H&M Incentive Programme – HIP. Learn more about the programme here. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here. This is a permanent position based in Stockholm, please send your CV in English as soon as possible. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application
Job Description WHAT YOU WILL DO As a Labor Standards Expert, you own and develop the store labour standards model, defining how much time store tasks should take to enable accurate, fair and data‑driven labour planning. You ensure time standards reflect real store operations across all store types, sizes and formats and remain robust as operating models evolve. You will: Own and maintain the end‑to‑end store labour standards model, ensuring every task has a clear, validated and documented time value Define and continuously improve methodologies, calculation logic and rules behind labour standards Lead time studies, work measurements and productivity assessments across front of house, back of house and omnichannel tasks Ensure labour standards are updated to reflect new processes, operating model changes and omnichannel flows Establish and maintain a structured cadence for reviewing and updating task times, including annual refreshes and defined change triggers Act as a subject matter expert on labour standards and work measurement, supporting both technical and non‑technical stakeholders WHO YOU WILL WORK WITH You will work closely with Operations Development, Tech and Product teams, as well as global teams and Sales Markets. In this role, you partner cross‑functionally to ensure labour standards are accurate, trusted and consistently applied across the organisation. WHO YOU ARE You are a structured and analytical expert with a strong eye for detail and a deep interest in how work is measured, standardised and improved in retail operations. We are looking for people with: Experience in work measurement, labour standards, workforce management or labour modelling Solid understanding of retail operations, process analysis or labour optimisation Experience working with workforce management or scheduling systems Strong analytical skills with the ability to interpret productivity and time‑study data High attention to accuracy, methodological rigour and documentation quality Fluency in English, both written and spoken WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here WHY YOU’LL LOVE WORKING HERE At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. An example of our benefits: 25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET). H&M Incentive Programme – HIP. Learn more about the programme here. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here. This is a permanent position based in Stockholm, please send your CV in English as soon as possible. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application
Securitas Group Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services. With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets. ---------------------------------------------------------------------------------------------------------------------------------- About the role The Junior Business & Data Analyst supports the Data Transformation Program by helping Data Domain Owners, Data Sponsors and Data Domain Stewards understand, assess and improve data quality and consistency across systems, platforms, business processes and data domains. The role provides hands-on business and data analysis to identify data issues, support root-cause analysis, document requirements, and contribute to practical remediation and prevention actions. The role initially focuses on the alignment of client-related data points across a complex system landscape, including 40+ Workforce Management systems, the central CRM platform and approximately 60 ERP applications. This requires the analyst to compare, map and validate client data across local, divisional and global applications, identify inconsistencies, document root causes and support practical remediation and prevention actions. While the initial assignment is client-data focused, the role is expected to remain flexible and move across domains, systems, applications and business processes as required by the Data Transformation Program. This may include domains such as Client, People, Finance, Contracts, Suppliers, Products & Services and Operational Events; processes such as lead-to-cash, hire-to-retire and procure-to-pay; and systems or platforms such as CRM, ERP, Workforce Management, HRIS, Learning Management, Microsoft Azure, Databricks, Microsoft Dynamics NAV / Business Central and other relevant local, divisional or global applications. We are looking for a motivated self-starter who is curious, proactive and comfortable working with modern tools and techniques. The successful candidate should be willing to explore and apply automation, robotic process automation, AI-assisted analysis and other emerging capabilities to reduce manual effort, improve data quality and accelerate insight generation. ---------------------------------------------------------------------------------------------------------------------------------- Responsibilities Business and Data Analysis * Support the analysis of data quality, completeness, consistency and usability across source systems, data platforms and reporting layers. * For the initial project, compare and align client-related data points across 40+ Workforce Management systems, the central CRM platform and approximately 60 ERP applications. * Assist in documenting end-to-end data flows, business processes, CRUD activities and handovers between business and IT teams. * Map data elements across systems to identify mismatches, missing values, duplicates, inconsistent definitions and recurring defects. * Prepare clear analysis outputs, issue summaries and supporting evidence for Data Domain Owners, Sponsors and Stewards. Data Quality Improvement and Root-Cause Support * Support root-cause analysis for recurring data quality issues and help distinguish between data correction needs, process gaps, system limitations, integration issues and training needs. * Help define and track remediation actions with local, divisional and global stakeholders. * Support the preparation of data quality dashboards, scorecards, issue logs and action plans. * Monitor progress against agreed data quality improvement activities and escalate risks or blockers where needed. Requirements and Functional Specification Support * Gather and document business and data requirements from data consumers, process owners and operational stakeholders. * Translate data issues and business needs into clear functional requirements for system enhancements, automation or process changes. * Identify opportunities to use automation, robotic process automation and AI-assisted techniques to reduce repetitive manual work, improve data validation and support scalable remediation. * Support impact analysis by collecting relevant context, examples and affected data elements. * Maintain structured documentation of requirements, decisions, assumptions and open questions. Stakeholder Coordination and Communication * Collaborate with local, divisional and global business teams across Sales, Account Management, People, Finance, Operations, Legal and other relevant functions. * Work closely with divisional and local IT teams, the Global Data Platform team, Data Governance and Enterprise Data Architecture. * Prepare meeting materials, analysis summaries and follow-up notes to support aligned decision-making. * Communicate data findings in a simple, structured and business-friendly way. Data Governance and Documentation * Support documentation of data definitions, data standards, business rules, ownership and stewardship responsibilities. * Contribute to maintaining inventories of data issues, critical data elements, data quality rules and data improvement actions. * Help ensure that data practices are aligned with governance, privacy, compliance and security expectations. * Support adoption of common data definitions and the Common Information Model across domains and systems. ---------------------------------------------------------------------------------------------------------------------------------- Requirements * Strong analytical mindset with the ability to investigate data issues and identify patterns, inconsistencies and root causes across multiple systems. * Good understanding of business processes and interest in how data supports operational, financial and commercial decision-making. * Ability to work with unfamiliar systems and applications, quickly understand their data structures and translate findings into business language. * Ability to structure information clearly, document findings and communicate complex topics in simple terms. * Good collaboration skills and confidence working with stakeholders across business and IT. * Working knowledge of Excel and/or Power BI; familiarity with SQL, data platforms, ERP, CRM, Workforce Management, HRIS or MDM tools is an advantage. * Curiosity and practical interest in modern digital tools and techniques, including automation, robotic process automation and AI, to improve productivity and analysis quality. * Attention to detail and ability to work in a structured way across multiple tasks, issues and stakeholders. * Self-starter mindset with the motivation to take ownership, learn quickly, ask good questions and progress analysis with limited supervision. * Fluent written and spoken English. Experience and Education * Bachelor’s degree or equivalent experience in Business Administration, Information Systems, Data Analytics, Finance, Engineering or a related field. * 0–3 years of experience in business analysis, data analysis, reporting, process improvement, data quality or related areas. * Experience from international, matrixed or multi-system environments is beneficial but not required. * Interest in data governance, master data management, enterprise data models, system integration and digital transformation. * Interest in using modern technology to solve business and data problems, including low-code tools, process automation, AI-assisted analysis and data quality automation. * Experience or interest in working across several business domains and system types, rather than being limited to one application or function. ---------------------------------------------------------------------------------------------------------------------------------- Working conditions This role is open for candidates based in: * Spain - Madrid or Barcelona * Poland * Sweden * Colombia * Mexico * India - Gurugram It's a hybrid working model (office regulations depending on the specific country). ---------------------------------------------------------------------------------------------------------------------------------- What we offer At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities. If this sounds like the right next step in your professional career, don't hesitate and apply!
Har du erfarenhet av att leda kundservice inom telekom och vill ta nästa steg? Trivs du med att skapa struktur, utveckla team och driva förbättringar som gör skillnad för både verksamheten och kunden? Då ser vi fram emot att berätta mer om den här möjligheten hos Telia Company. Om tjänsten Perido söker nu en Head of Service Desk Invoice B2B till ett spännande uppdrag hos vår kund Telia Company på deras kontor i Solna. I denna nyckelroll blir du en del av affärsenheten Customer Service B2B och ingår i ledningsgruppen. Du arbetar tätt tillsammans med dina kollegor i ledningsgruppen samt har ett nära samarbete med intressenter inom affärsenheterna och andra stödjande funktioner i organisationen. Dina arbetsuppgifter I denna roll har du det övergripande ansvaret för att leda en stor organisation med 1st och 2nd line servicedesks i Solna och Norrköping, och leverera på serviceåtaganden gentemot Telia Sveriges företagskunder. I rollen ingår ansvar för att kontinuerligt leverera en effektiv och kvalitativ service i enlighet med KPI:er samt att sträva efter att förbättra och optimera företagets arbetssätt gentemot sina kunder. Dina arbetsuppgifter bland annat att innebära att: Leverera i enlighet med övergripande nyckeltal och ansvara för serviceupplevelsen och resultaten för din enhet Driva operationell excellens inom Service Desk Faktura samt coacha och utveckla teamledare i den dagliga verksamheten Påverka affärsresultatet för Customer Service B2B med utgångspunkt i den långsiktiga affärsplanen, samt skapa kortsiktiga handlingsplaner i linje med organisationens prioriteringar Leda team som ansvarar för B2B 1st och 2nd line gällande fakturafrågor och relaterade arbetsuppgifter Samarbeta med intressenter inom kvalitetsledning (Quality Management), utbildning, transformation, CX (kundupplevelse), processutveckling, Workforce Management mm. Ge kunderna bästa möjliga support utifrån identifierade kundbehov och erbjuda de bästa lösningarna för att tillgodose dessa behov Dina egenskaper Du är trygg i ditt ledarskap och har erfarenhet av att leda team genom förändringar. Med ett tydligt och coachande förhållningssätt skapar du engagemang, hjälper dina medarbetare att utvecklas och säkerställer att ni tillsammans når uppsatta mål. Du har ett naturligt fokus på förbättringsarbete och arbetar aktivt för att utveckla både arbetssätt och verksamhet. Du förstår vikten av transparens och kommunikation, bygger starka relationer med intressenter och vet hur man navigerar i en stor organisation. Din formella utbildning kan variera, men du har en operationell och kommersiell förståelse för vad som krävs för att göra en kund nöjd med sina tjänster och sin support. Är det dig vi söker? Varmt välkommen med din ansökan redan idag! Kvalifikationer: Minst 5 års relevant erfarenhet av att leda kundserviceverksamhet inom fakturafrågor och faktureringsuppgifter Erfarenhet av att leda team för både små och medelstora företag och Enterprise-segmentet Mycket god erfarenhet av förändringsledning (change management), hur man bygger effektiva organisationer, effektivisering genom synergier samt att skapa effektiva arbetssätt genom processer och rutiner Operationell kunskap om att driva kundservice utifrån ett perspektiv av nyckeltal, processledning och kundupplevelse Förmåga att driva en jämn och stabil prestation inom kundserviceverksamheten på ett kostnadseffektivt sätt Erfarenhet av att driva digitalisering och förändring, leda team och identifiera nya möjligheter Omfattning och tillträde Heltid, konsultuppdrag i 6 månader, med stor chans till förlängning. Start mitten på augusti. Vi hjälper dig till nästa steg i yrkeslivet Vår vision är att alla ska trivas och vara engagerade på jobbet. Hos oss finns en stor variation av uppdrag, där du kan bli anställd direkt hos ett företag eller arbeta som konsult via Perido. Vi är ett av Sveriges största konsultföretag för tjänstemän, vilket ger dig många möjligheter. Som konsult blir du en viktig del av vår organisation och bidrar med din kompetens ute hos våra kunder. Läs mer om oss på Perido: https://perido.se/om-oss/ De flesta frågor eller funderingar kan du hitta svar på under perido.se/vanliga-fragor/. Om du fortfarande inte hittat svaret du söker är du välkommen att kontakta oss på fraga@perido.se. Ange alltid tjänstens referensnummer 35911 i ämnesraden. Vänligen notera att vi endast tar emot ansökningar på vår hemsida och att vi inte har möjlighet att svara på hur du ligger till i processen eller vilket kundföretaget är om det utelämnats ur annonsen.
🎯 ABOUT THE ROLE Our First Line Customer Support team is the first point of contact when our customers hit a wall. You'll own their technical issues from the first message to the final fix - some solved in an afternoon, others requiring weeks of digging. You'll sit within our largest support hub in Stockholm, working alongside colleagues across Denmark, Finland, the Netherlands, the US and Australia. This isn't a scripted, ticket-closing role. Quinyx is a complex system, so the satisfaction here comes from investigating issues properly, understanding the customer’s setup, and explaining the solution clearly, not just following a script. We'd like our new colleague to be in the office a minimum of two days per week. 📝 WHAT YOU’LL DO * Owning incoming support cases end-to-end via email and phone, from first response through to resolution. Some cases are solved quickly, while others require deeper investigation and follow-up * Investigating customer issues by understanding their setup, reproducing problems where possible, and identifying the right next step * Escalating the right things to the right people - looping in developers, CSMs or implementation when needed, while staying close to the customer and keeping communication moving * Balancing a live caseload of new and ongoing tickets, prioritising what needs attention today * Communicating fluently in German and English, in writing and by phone or video call * Feeding back what you learn from customers to help us keep improving the product ✅ WHAT WE’RE LOOKING FOR * Fluency in German and English, spoken and written * Some experience in customer support, technical support, customer service or a similar customer-facing role * Comfort with learning a complex system over time. You won’t have all the answers on day one, but you’re curious enough to keep digging and asking the right questions ✨ Nice to have (but not required) * Experience with workforce management software * Fluency in Swedish 💡 Desired personality traits * Patience and resilience when working through tricky issues, especially when the first answer is not always the final fix * Strong self-organisation where you'll own your own caseload and daily plan * A logical, curious mind. You genuinely enjoy figuring out why something's broken 💙 WHY QUINYX? Quinyx is a leading workforce management platform, helping businesses simplify scheduling, optimise staffing, and engage their frontline teams. We empower organisations across the globe, ranging from retail and hospitality to logistics and healthcare, with smart, mobile-first solutions. Here, you’ll find: * A truly international team with colleagues from all over the world * A flexible and hybrid-friendly work culture * Opportunities to grow, take ownership, and make a real impact * An open, inclusive, and fun environment where your ideas matter 🎁 WHAT WE OFFER * Flexible work hours and a hybrid setup with at least 2 days from the office. * Enhanced vacation allowance, gym membership contribution, health insurance and a pension plan. * On-market pay. 📬 HOW TO APPLY & OUR PROCESS Ready to join the team? Submit your application below, and we’ll be in touch as soon as possible. We’re excited to hear from you! What our hiring process looks like: * Fill out a short application. * Get invited to complete our psychometric and objective assessments through Alva Labs. * Screening call with our Talent team. * Meet the hiring manager. * Complete a role-specific assessment (technical questions or case). * Final interview (in-office). * Offer, references & background checks. 🙌 QUINYX IS AN EQUAL OPPORTUNITY EMPLOYER We celebrate diversity and are committed to creating an inclusive environment for all employees - no matter your background, identity, or experience. WHEN WORK JUST WORKS!
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. ABOUT US Our mission is simple—we’re changing the way we care for our parents so they can live safely at home as they age. But how we accomplish our mission is anything but simple. Every day, we’re solving complex problems that don’t come with a playbook. Sound exciting? If you’re someone who shares our core values—Own the Outcome, Solve with Empathy, and Act with Honor—let’s talk. Founded in 2014, Honor is one of the fastest-growing non-medical home care companies in the U.S. We combine innovative technology with the local, personal touch of our partner agencies to transform a $30B industry that touches millions of families. Our platform powers everything from caregiver operations and workforce management to business intelligence, forecasting, and machine learning. At Honor, we’re not building technology for technology’s sake. We’re building technology that helps people deliver better care. THE OPPORTUNITY We’re looking for a Staff Data Engineer to help shape the future of Honor’s data platform. This role is focused on building the foundational data platform that powers analytics, machine learning, operational decision-making, and emerging AI capabilities across Honor. As a senior technical leader, you will define architecture, drive platform strategy, and lead the implementation of scalable systems that make trusted data accessible across the organization. This is an opportunity to join at a pivotal point in our evolution. We are modernizing our data platform, investing in cloud-native AWS services, and building the governance and data access capabilities needed to support the next generation of AI-powered and agentic workflows. You'll tackle complex technical challenges, influence company-wide architecture decisions, and help define how data is consumed across the business. WHAT YOU'LL DO BUILD AND EVOLVE OUR AWS-NATIVE DATA PLATFORM * Lead the architecture and development of scalable, secure, and cost-efficient data platforms on AWS. * Architect and optimize our Data Warehouse to support growing analytical, operational, and AI-driven workloads. * Define and implement Infrastructure-as-Code standards using AWS CDK. OWN DATA ORCHESTRATION AND DATA ENGINEERING FOUNDATIONS * Design and operate scalable orchestration frameworks using Airflow and FiveTran. * Partner with the Data Analytics team to establish data modeling standards and transformation practices using dbt. * Build reusable, maintainable data pipelines and workflows that enable rapid development and reliable operation. ENABLE TRUSTED DATA ACCESS THROUGH GOVERNANCE AND AI READINESS * Establish governance, metadata, lineage, and access patterns that make data discoverable, trustworthy, and easy to use. * Help define how both employees and AI-powered systems safely access and leverage company data. * Build the foundations that enable self-service analytics and future agentic workflows across the organization. DRIVE RELIABILITY, OBSERVABILITY, AND OPERATIONAL EXCELLENCE * Establish monitoring, alerting, and observability standards using Datadog and modern platform engineering practices. * Build scalable data quality frameworks that ensure confidence in business-critical data. * Continuously improve platform reliability, performance, and cloud cost efficiency. LEAD THROUGH TECHNICAL INFLUENCE AND PARTNERSHIP * Partner closely with Data Science, Analytics, Product, and Engineering teams to solve complex business problems through data. * Provide technical leadership, architectural guidance, and mentorship across the data organization. * Influence long-term platform strategy and engineering best practices across multiple teams. WHAT WE'RE LOOKING FOR * 8–10+ years of experience building and operating large-scale data platforms, pipelines, and warehouses in cloud environments, with deep expertise in AWS. * Proven track record leading complex technical initiatives and influencing architecture across teams. * Strong software engineering fundamentals and experience building production-grade systems. * Deep expertise in modern data warehousing, ELT/ETL architectures, and data platform design. * Experience operating data platforms with a focus on reliability, observability, data quality, and cost optimization. * Proven ability to leverage modern AI-assisted and agentic development tools to architect, build, and operate production-grade systems. * Experience partnering with data scientists, analysts, product managers, and software engineers to deliver business impact. * Demonstrated ability to navigate ambiguity, drive alignment, and lead through influence rather than authority. * Passion for building platforms that empower others and scale organizational impact. PREFERRED QUALIFICATIONS * Strong hands-on experience with Python, Amazon Redshift, AWS-native ETL technologies (including ZeroETL and DMS), Airflow, dbt, Datadog, Fivetran, and AWS CDK. * Experience designing data governance, metadata, lineage, or self-service data platforms. * Experience supporting AI, machine learning, or agentic workflow initiatives. * Experience leading platform modernization efforts in high-growth environments. * Experience as a Staff Engineer, Principal Engineer, Technical Lead, or Engineering Manager. WHAT'S NEXT? Sound like a fit? Apply below! #LI-AN1 Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $194,000—$220,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Securitas Group Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services. With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets. Securitas IT IT is a key function supporting the capabilities of a modern and powerful IT technology needed to fulfil Securitas business strategy. In Europe, our 400+ IT co-workers support digital products and services for clients and transforming and protecting our existing IT landscape, making sure colleagues all over the European Division can work efficiently in a modern IT environment. ---------------------------------------------------------------------------------------------------------------------------------- About the role We are seeking a skilled and experienced IT WFM (workforce management) Product Owner who can operate effectively in a complex, multicultural environment. In this role, you will oversee a portfolio of WFM-related IT products and play a central role in the roll-out of business-critical solutions across multiple countries. You are responsible for managing the product roadmap and backlogs, ensuring they reflect business priorities and drive the highest value for the organization. You will contribute to fast, successful implementation and adoption of solutions—whether through continuous improvement initiatives or international rollouts. The role requires strong vendor-management capabilities, end-to-end process visibility, and the ability to work in a hybrid agile environment. You will manage two internal Business Analysts, coordinate vendors and partners, and ensure high-quality delivery across the domain. You will support roll-out product in different countries and Business as usual improvement product. In addition, you are accountable for service continuity and operational performance, including quality assurance and operational readiness. You will oversee service delivery vendors and the support teams that ensure stable, reliable operations for all products in your domain. ---------------------------------------------------------------------------------------------------------------------------------- Key Responsibilities * Accountable for delivering WFM Infor product across countries within the division. * Oversee day-to-day operations and manage the AMS vendor resources. * Collaborate closely with business stakeholders at both European and country levels to prioritize initiatives and ensure the realization of business value, from business demand to delivery. * Initiate and drive projects that enable the rollout of the European WFM platform. * Safeguard the European core model to prevent deviations during delivery. * Ensure third-party solution providers adhere to best practices and maintain service level agreements. * Manage partners to deliver scope using an agile-hybrid approach during project rollouts and in business-as-usual operations. * Lead multiple streams of the solution, addressing reliability issues, monitoring progress, tracking KPIs, and managing budgets. * Develop problem management processes and implement service improvement plans. * Ensure business and technical stakeholders are represented in defining and evolving services through the Business and IT Product Owners. * Coordinate activities and align with Architecture, Testing, and Release Management teams. ---------------------------------------------------------------------------------------------------------------------------------- Requirements * Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience. * Strong experience in WFM platforms (Infor WFM highly preferred) or large Workforce digital systems. * Proven track record in product or domain management within complex international environments. * Experience leading small teams and managing vendor performance. * Excellent communication skills across technical, business, and executive stakeholders. * Ability to thrive in fast-paced, dynamic project environments. * Solid understanding of WFM requirements, objectives, and processes, coupled with the ability to leverage technology for business improvement. * Deep knowledge of services and solutions within Securitas. * Strong project and product management capabilities. * Experience working in matrix organizations and with virtual teams. * Driven to maximize client value through service and solution delivery. * Strong interpersonal skills with the ability to make informed decisions and execute effectively. * Strong people management and leadership skills. * Fluent in English. ---------------------------------------------------------------------------------------------------------------------------------- Current Scope: * Infor Workforce Management (European Platform) ---------------------------------------------------------------------------------------------------------------------------------- What we offer At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities. If this sounds like the right next step in your professional career, don't hesitate and apply!
Securitas Group Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services. With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets. AI Team at Securitas At Securitas, our colleagues show up every day to help keep communities and organizations safe. Our job in the AI team is to make sure they're equipped with the best tools and intelligence possible. We are Securitas' Specialized AI Team - the internal center of excellence for advanced, custom AI. We don't work on generic tools or off-the-shelf solutions. We build the AI capabilities that require deep technical and domain expertise, and that directly move the needle on how Securitas operates at scale. About the role You will be a key technical voice in a small, focused team - someone who shapes how we approach problems, not just solves them. You'll lead the design, development, and production deployment of ML and GenAI solutions that turn raw data into actionable intelligence across a range of real-world problems. The stack we work with Python · PyTorch · LLMs (OpenAI, Gemini, Claude, open-source) · RAG pipelines, Hugging Face · Python analytical tools (DuckDB, polars, Pandas, and more) · Streamlit & Dash · Claude Code · GitHub Copilot · React · Databricks · Docker · SQL/NoSQL · Azure/GCP Responsibilities Owning the architecture of LLM-powered pipelines that extract structure and insight from large volumes of unstructured text, such as incident reports, operational logs, client data. Designing and stress-testing end-to-end GenAI architectures (e.g. RAG), prompt strategies, and evaluation frameworks - relevance, faithfulness, hallucination rates, latency tradeoffs - and setting the bar for what "good" looks like on the team. Building and productionizing workforce management models - demand forecasting, shift scheduling optimization, and attrition modeling - that help deploy officers more effectively. Developing client churn models that give the business early, actionable retention signals. Driving the end-to-end ML lifecycle: from problem framing and data strategy through to monitored, production-grade systems. Translating ambiguous business problems into concrete technical roadmaps - and pushing back when the framing is wrong. Mentoring junior data scientists and setting technical standards across the team. Presenting findings, model behavior, and tradeoffs to senior stakeholders clearly and credibly. What you'll bring Must-haves Around 5+ years of professional data science experience, with a clear track record of successes. Deep Python skills and strong software engineering habits - your code is readable, tested, and maintainable. Advanced NLP experience and hands-on work with LLMs at a level beyond prompt experimentation - fine-tuning, evaluation, deployment. A rigorous approach to GenAI evaluation: you've built frameworks to measure output quality, catch failure modes, and make principled tradeoffs with full lifecycle thinking. Experience with MLOps fundamentals: deployment, serving, and monitoring of models, CI/CD, Docker, application and service logging, and reproducible pipelines. Using modern AI coding tools to work as a highly productive data scientist - rapidly exploring ideas, writing and refactoring code, and debugging faster while keeping a critical eye on outputs. Strong analytical instincts - you can tell when a result is too good to be true and you know how to find out why. Communication skills sharp enough to run a stakeholder presentation and a code review on the same day. Nice-to-haves Experience with Databricks for large-scale data processing and collaborative workflows. Familiarity with LLM evaluation frameworks (Ragas, LangSmith, or similar). Hands-on experience with forecasting and optimization problems - scheduling, demand planning, or similar. Experience building interactive data tools for end users, including front-end design, authentication layers, and logging. Background in a domain where decisions have real operational consequences - logistics, healthcare, security, or similar. Working conditions The role is open for candidates based in Malmö or Stockholm (with preference for applicants in Malmö). It's a hybrid working model. What we offer At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities. If this sounds like the right next step in your professional career, don't hesitate and apply!
Securitas Group Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services. With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets. AI Team at Securitas At Securitas, our colleagues show up every day to help keep communities and organizations safe. Our job in the AI team is to make sure they're equipped with the best tools and intelligence possible. We are Securitas' Specialized AI Team - the internal center of excellence for advanced, custom AI. We don't work on generic tools or off-the-shelf solutions. We build the AI capabilities that require deep technical and domain expertise, and that directly move the needle on how Securitas operates at scale. ---------------------------------------------------------------------------------------------------------------------------------- About the role You will be a key technical voice in a small, focused team - someone who shapes how we approach problems, not just solves them. You'll lead the design, development, and production deployment of ML and GenAI solutions that turn raw data into actionable intelligence across a range of real-world problems. The stack we work with Python · PyTorch · LLMs (OpenAI, Gemini, Claude, open-source) · RAG pipelines, Hugging Face · Python analytical tools (DuckDB, polars, Pandas, and more) · Streamlit & Dash · Claude Code · GitHub Copilot · React · Databricks · Docker · SQL/NoSQL · Azure/GCP ---------------------------------------------------------------------------------------------------------------------------------- Responsibilities * Owning the architecture of LLM-powered pipelines that extract structure and insight from large volumes of unstructured text, such as incident reports, operational logs, client data. * Designing and stress-testing end-to-end GenAI architectures (e.g. RAG), prompt strategies, and evaluation frameworks - relevance, faithfulness, hallucination rates, latency tradeoffs - and setting the bar for what "good" looks like on the team. * Building and productionizing workforce management models - demand forecasting, shift scheduling optimization, and attrition modeling - that help deploy officers more effectively. * Developing client churn models that give the business early, actionable retention signals. * Driving the end-to-end ML lifecycle: from problem framing and data strategy through to monitored, production-grade systems. * Translating ambiguous business problems into concrete technical roadmaps - and pushing back when the framing is wrong. * Mentoring junior data scientists and setting technical standards across the team. * Presenting findings, model behavior, and tradeoffs to senior stakeholders clearly and credibly. ---------------------------------------------------------------------------------------------------------------------------------- What you'll bring Must-haves * Around 5+ years of professional data science experience, with a clear track record of successes. * Deep Python skills and strong software engineering habits - your code is readable, tested, and maintainable. * Advanced NLP experience and hands-on work with LLMs at a level beyond prompt experimentation - fine-tuning, evaluation, deployment. * A rigorous approach to GenAI evaluation: you've built frameworks to measure output quality, catch failure modes, and make principled tradeoffs with full lifecycle thinking. * Experience with MLOps fundamentals: deployment, serving, and monitoring of models, CI/CD, Docker, application and service logging, and reproducible pipelines. * Using modern AI coding tools to work as a highly productive data scientist - rapidly exploring ideas, writing and refactoring code, and debugging faster while keeping a critical eye on outputs. * Strong analytical instincts - you can tell when a result is too good to be true and you know how to find out why. * Communication skills sharp enough to run a stakeholder presentation and a code review on the same day. Nice-to-haves * Experience with Databricks for large-scale data processing and collaborative workflows. * Familiarity with LLM evaluation frameworks (Ragas, LangSmith, or similar). * Hands-on experience with forecasting and optimization problems - scheduling, demand planning, or similar. * Experience building interactive data tools for end users, including front-end design, authentication layers, and logging. * Background in a domain where decisions have real operational consequences - logistics, healthcare, security, or similar. ---------------------------------------------------------------------------------------------------------------------------------- Working conditions The role is open for candidates based in Malmö or Stockholm (with preference for applicants in Malmö). It's a hybrid working model. ---------------------------------------------------------------------------------------------------------------------------------- What we offer At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities. If this sounds like the right next step in your professional career, don't hesitate and apply!
Securitas Group Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services. With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets. Securitas IT Securitas vision is to become the Intelligent Protective Services Partner through being client centric, data driven, and people focused. Our protective services help make your world a safer place. In Europe, our 400+ IT co-workers support digital products and services for clients and transforming and protecting our existing IT landscape, making sure colleagues all over the European Division can work efficiently in a modern IT environment. IT is a key function supporting the capabilities of a modern and powerful IT technology needed to fulfil Securitas business strategy. ---------------------------------------------------------------------------------------------------------------------------------- Role overview 4 years ago, Securitas Europe has launched a business transformation program. The objective of this program is to transform our organization and processes in all European countries with new common platform enabler. We now enter a new phase to manage the roll-out in the different countries as we already have some countries live to support in the business-as-usual mode. Our goal is to leverage and centralize applications at the European level. To support this strategy, the Business Application IT team operates as a product‑oriented IT organization. Delivery is structured around: * Product Domains, accountable for product development and functional value. * Roll-out Projects, responsible for large-scale, multi-country deployments and product implementation. The Architecture tam acts as the design authority and architectural backbone for business application, ensuring coherence, consistency and sustainability of the European target IT architecture. The mission of the Architect within the Centre of Excellence is to translate business strategy into a coherent, secure and scalable IT architecture, supporting multi‑country roll‑outs while managing complexity and technical debt. We are seeking a skilled and experienced Enterprise Architect who can operate effectively in a complex, multicultural environment. In this role, you will be responsible for: * Defining and maintain European target architecture. * Governing all Architecture decisions for European application. You will manage a team of 4 people for the moment including Business architect, PMO support, Solution Architect for 2 main products Oracle and WFM. You will coordinate and manage additional external consultants depending of the roadmap management. ---------------------------------------------------------------------------------------------------------------------------------- Responsibilities Architecture Governance & Design Authority * Act as the design authority for Business Applications within the North Star scope. * Provide architectural direction and decision support to Product Domains and country roll‑out initiatives. * Review and validate major application, integration, and platform design decisions. * Ensure adherence to European and Group Enterprise Architecture principles, standards, and guardrails. Target Architecture & Roadmap * Act as the design authority for Business Applications within the North Star scope. * Provide architectural direction and decision support to Product Domains and country roll‑out initiatives. * Review and validate major application, integration, and platform design decisions. * Ensure adherence to European and Group Enterprise Architecture principles, standards, and guardrails. Country Roll‑out Support * Lead or support country-level architecture assessments (as‑is, to‑be, gap analysis). * Identify critical dependencies, constraints, and integration impacts for country deployments. * Chair or contribute to Country Assessment Forums and architectural design reviews. * Ensure architectural consistency and reuse across multi‑country roll‑outs. Data & Integration Architecture * Contribute to the definition and evolution of the enterprise data model. * Ensure coherence and robustness of data flows, integrations, and master data management. * Support end‑to‑end business process mapping from an architectural perspective. Collaboration & Ways of Working * Work closely with Program Management, Product Owners, Service Delivery, and AMS partners and business. * Contribute to the development of architecture standards, methods, and best practices. * Actively support the maturity of architectural ways of working across the organization. ---------------------------------------------------------------------------------------------------------------------------------- Requirements * Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience. * 10–15 years of IT experience. * Strong background in enterprise, application, and integration architecture. * Experience with large, multi‑year, multi‑country transformation programs. * Strong understanding of back‑office systems (ERP, Finance, HR, Workforce Management) and digitalisation. * Experience with enterprise architecture frameworks (e.g. TOGAF – LeanIX is a plus). * Structured, pragmatic, and decisive approach. * Strong analytical and problem-solving skills with a keen attention to detail. * Excellent communication skills, able to collaborate effectively with both technical and non-technical stakeholders. * Ability to thrive in fast-paced, dynamic project environments. * Experience working in matrix organizations and with virtual teams. * Strong interpersonal skills, with the ability to make informed decisions and execute effectively. * Strong people management and leadership skills. * Fluency in English. ---------------------------------------------------------------------------------------------------------------------------------- Working conditions This role is open for candidates based in Europe. It's a hybrid working model (office regulations depending on the specific country). ---------------------------------------------------------------------------------------------------------------------------------- What we offer At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities. If this sounds like the right next step in your professional career, don't hesitate and apply!
Apply online. Remember to attach your CV, cover letter, translated High school grades and University grades. We look forward to receive your application! Accenture welcomes and encourages applications from diverse backgrounds related to gender, age, ethnicity, culture, race, religion and belief, disability, nationality, sexual orientation and gender identity. Inclusion and diversity are fundamental to our culture and core values, providing an environment where everyone brings distinct experience, talent and culture to their work. We invite you to be part of this diversity! www.accenture.se Professional Skill Requirements - Masters/Bachelors degree in business, engineering or equivalent. - Relevant functional/industrial experience. - You have experience from project management and/or work in team-oriented environments. - You have proven ability to work creatively and analytically in a problem-solving environment. - You have a strong drive and commitment. - You have excellent leadership, communication and interpersonal skills - You want to learn and try new things. - You have a deep interest in how business processes work and interact. - You have ability to travel when required. If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With global resources having broad business experience and deep technical know-how, we collaborate with our clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is a part of daily life. Accenture Technology Consulting provides outstanding opportunities to develop highly specialized IT skills that will help you advance your career. Technology Consulting professionals are responsible for delivering technology innovation and sophisticated IT solutions to our clients as well as helping our clients to set strategies to maximize best value technology innovation. Technology Consulting professionals fulfill key roles in our system implementation projects to secure best leverage of the supporting technology components according to the business needs. Management Consulting professionals focus on strategy and take responsibility for organizational change and business transformation. Particular Service Lines within our Management Consulting workforce include Customer Relationship Management, Finance & Performance Management, Talent and Organization Performance, Operations, Strategy. Key responsibilities of a Consultant may include: - Drive diagnosis and value assessment in order to identify value creation opportunities for clients - Guide teams through issue identification and work plan development using problem solving principles and past experience - Work seamlessly with the Accenture team and our clients' own resources to ensure that the recommendations are implemented - Build long-term relationships with key clients
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