Sökresultat för "Community Management"

Job Description WHAT YOU’LL DO As Community Manager, you’ll play a key role in growing, nurturing and engaging H&M’s online community across social and digital channels. You’ll act as the brand’s voice in the social conversation, creating meaningful interactions that strengthen relationships with our audiences and build long-term brand affinity. In this role, you will: Manage day-to-day community engagement across social media platforms and digital channels, ensuring timely, relevant and authentic interactions. Monitor conversations, trends and cultural moments, identifying opportunities for the brand to actively participate in relevant discussions. Develop and maintain a consistent brand voice that reflects H&M’s identity and values across all community interactions. Provide community insights and audience feedback to internal stakeholders, helping shape content, campaigns and customer experiences. Use sentiment analysis tools and performance data to optimise engagement strategies and improve audience experiences. Collaborate closely with other marketing teams and customer service to ensure a seamless and consistent customer journey. Contribute to H&M’s social-first marketing ambition by identifying innovative ways to strengthen community relationships, increase engagement and drive brand loyalty. WHO YOU’LL WORK WITH You’ll be part of a dynamic social marketing team, collaborating closely with colleagues across Creative, Customer Service, Marketing, Communications and Analytics. Together, you’ll ensure that the voice of our customers and communities is reflected in everything we do, while creating engaging and relevant experiences across our digital ecosystem. WHO YOU ARE We are looking for people with… 3-5 years’ experience managing online communities and social media engagement, ideally within a global consumer-facing fashion retail, lifestyle or brand. A strong understanding of social media platforms, online culture and digital consumer behaviours. Experience using social listening, sentiment analysis and community management tools. Excellent written communication skills with the ability to adapt tone and messaging to different audiences while maintaining a consistent brand voice. The ability to analyse engagement data and translate insights into actionable recommendations. Strong stakeholder management and collaboration skills across cross-functional teams. And people who are… Naturally curious about culture, trends and emerging social behaviours. Creative, proactive and confident in identifying opportunities for real-time engagement. Organised and detail-oriented, with the ability to manage multiple conversations and priorities simultaneously. Customer-centric and passionate about building meaningful relationships with communities. Adaptable, growth-minded and excited by an ever-changing digital landscape. Collaborative team players who enjoy working in a fast-paced, international environment. WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOU’LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. In this role, you'll have the opportunity to shape how one of the world's most recognised fashion brands connects with its audiences every day. You'll work at the intersection of culture, creativity and customer engagement, helping drive H&M’s social-first transformation while collaborating with talented colleagues from around the world. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here. We are committed to a recruitment process that is fair, equitable and based on competency. We therefore kindly ask you not to attach a cover letter in your application. Interviews will start from August, but please apply now.

WE ARE FATSHARK We are a critically acclaimed Swedish video game studio with about 200 experienced and skilled developers. We are most well-known for the Warhammer: Vermintide franchise, but have also helped develop a number of AAA titles and we launched the highly anticipated game Warhammer 40,000: Darktide. We have grown quite a bit over the last few years, but we still embrace the same values that we started with. We want to build the best first person co-op games together, in an approachable, fun and passion-driven way. THE ROLE As Community Manager, you’ll act as the bridge between our games and the people who play them. You'll be on the frontlines of player-facing conversation, engaging fans on our social channels, chatting in forums and Discord, and working with other teams to make sure the player voice is heard. You’ll be part of our Marketing Team and report to the Community Lead. This role is all about keeping the players updated with news from Fatshark games, handling the feedback loop between the community and our development teams, and coming up with new ways to engage the playerbase in-between bigger beats when we don’t have a lot of things to talk about. As a person, you like the challenge of coming up with new ideas, you are not afraid to lead smaller-scale projects to increase engagement, and you thrive in a marketing team that is very close to our production pipeline. You are a clear communicator, have a proven track record in copywriting and you can maneuver working with big IP-holders. You are used to working in a fast-paced team and understand that sometimes plans need to be shifted when production chains move. WHAT YOU'LL DO * Act as a public face for our games in the community, and have a positive impact on player conversations in our owned channels * Help drive and develop the community strategy — communication planning, scheduling, creating activities * Work with the production team to solicit/curate community feedback * Manage community KPIs and drive positive effects on the community * Collaborate with marketing creative and production teams to deliver community assets such as screenshots, videos, etc. * Work closely with our Digital Marketing Manager to support social media plans and engagement * Build and maintain relationships with key community ambassadors * Build and maintain relationships with key community creators/influencers REQUIRED QUALIFICATIONS * 3+ years of professional experience in community management or similar experience * Good knowledge of community sentiment tools * A good understanding of social media and influencers/content creators * Strong organizational skills and time management skills * Excellent English communication skills, both written and verbal * Deep knowledge of the community and a passion for gaming * Experience with asset creation for social media posts * Experience with basic video editing BONUS QUALIFICATIONS * Good knowledge of the Warhammer franchise, especially Warhammer 40,000 * Previous work with IP-owners * Experience with live streaming * Previous work with content creators/influencers/streamers * Understanding of project management tools such as Confluence, Jira, etc. * Past experience with engaging a live game (Games as a Service) community WHAT WE OFFER * A playful, friendly and inclusive workplace * Opportunities for personal growth with varied projects, experienced co-workers and recurring hack weeks/days * Regulated flex time and paid overtime * Occupational pension * Health benefits and health check ups * Parties, social events and team-building activities * Dog-friendly office located in central Stockholm APPLICATION DETAILS We have a policy of working 4 days in the office per week, with 1 day optional to work from home. The onboarding is being done fully in the office. We look forward to reviewing applications and will be interviewing candidates continuously until the position has been filled. Location: Stockholm (on-site) Start: ASAP Form of Employment: Permanent, full-time

About 1st Formations At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn’t be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling. We’re a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience. No stitched-together services. No legacy workflows disguised as software. Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence.   Why Join Us Now? You’ll be joining a business with strong momentum, clear direction, and real opportunity for progression. * £18m annual revenue, including £9m ARR * Over 1 million companies formed * Certified B Corp and Carbon Neutral Business * Forecast to grow 5x–10x over the next three years   The Role We’re looking for a creative and results-driven Senior Social Media Manager to help shape and grow our presence across TikTok, Instagram, LinkedIn, and YouTube. As we revamp our social strategy, you’ll take ownership of our day-to-day channels — creating engaging, social-first content that informs, inspires, and supports entrepreneurs on their journey from ideas to thriving business. This isn’t a typical B2B role. We’re not looking for TikToks about HMRC filing deadlines, but for someone who can push creative boundaries, bring fresh ideas to the table, and make business content genuinely engaging.   Key Responsibilities * Create engaging, social-first content across TikTok, Instagram, LinkedIn, and YouTube * Own organic social and collaborate with paid media teams on campaign creative * Work with videographers and marketing teams to produce high-quality video content * Appear on camera where appropriate to bring content to life * Act as a champion for social media internally, encouraging team participation and LinkedIn engagement * Identify opportunities to integrate social across wider marketing campaigns * Monitor performance and use insights to continuously optimise content and strategy * Stay ahead of platform trends, algorithm updates, and new features * Support community management and ensure consistent, on-brand engagement   What we are looking for * 8+ years’ experience managing and creating social media content, with strong TikTok expertise * Highly creative, with a proven ability to develop engaging, social-first content ideas * Confident on camera, with experience presenting or interviewing (desirable) * Able to lead content creation and confidently direct colleagues, including senior stakeholders * Strong communication and collaboration skills across diverse teams * Open to learning complex topics, with a willingness to develop within a B2B environment   What We Offer * Competitive salary and comprehensive benefits package * Hybrid working model * Real opportunities for progression as the business scales * The chance to influence both customer experience and product development * A culture that values ownership, impact, and continuous learning   Equal Opportunities 1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.

Bloxd - Game Engine Developer We’re a profitable video game start-up in London with 15 million monthly players and we’re hiring engineers to join our 10-person founding team. About us Creating games with editable worlds usually takes 20k+ lines of well-optimised code and large amounts of effort. Bloxd gives you editable worlds in 5 lines of code, within 5 minutes. You can play our games at bloxd.io. About you You’re passionate about gaming and excited by the prospect of building great games that bring millions together. You have strong engineering fundamentals and a strong product sense, being happy to wear many hats (game design, UI/UX, community management), and iterate quickly on a live product whilst learning from player feedback. What we’re looking for * We’re open to a wide range of seniority - you should have at least 1 year of professional experience in software engineering, game engine development, or game development. This can include revenue-generating side projects and internships. * Experience developing games or game engines either through work or as side projects. Things you could work on within your first 2 months: * Create and manage your own game * Develop new gameplay systems inside existing games * Build new engine features for use by other game developers * Profile and optimise performance * Develop an in-game item marketplace * Improve our partner implementations (E.g. CrazyGames, Discord Activities) Our tech We have a TypeScript-first codebase, and use a combination of React, WebGL, and Node. This tech allows us to deliver Bloxd in an incredibly accessible way, and provides a great developer experience. You’ll need to be happy to pick these up if you’re not already familiar with them. Benefits * Healthcare * 5% pension match on qualifying earnings * A permanent desk in our King’s Cross office * 25 days holiday + bank holidays * Competitive salary + stock options

Bloxd - Software Engineer We’re a profitable video game start-up in London with 15 million monthly players and we’re hiring engineers to join our 10-person founding team. About us Creating games with editable worlds usually takes 20k+ lines of well-optimised code and large amounts of effort. Bloxd gives you editable worlds in 5 lines of code, within 5 minutes. You can play our games at bloxd.io. About you You’re passionate about gaming and excited by the prospect of building great games that bring millions together. You have strong engineering fundamentals and a strong product sense, being happy to wear many hats (game design, UI/UX, community management), and iterate quickly on a live product whilst learning from player feedback. What we’re looking for * We’re open to a wide range of seniority - you should have at least 1 year of professional experience in software engineering, game engine development, or game development. This can include revenue-generating side projects and internships. * Experience developing games or game engines either through work or as side projects. Things you could work on within your first 2 months: * Create and manage your own game * Develop new gameplay systems inside existing games * Build new engine features for use by other game developers * Profile and optimise performance * Develop an in-game item marketplace * Improve our partner implementations (E.g. CrazyGames, Discord Activities) Our tech We have a TypeScript-first codebase, and use a combination of React, WebGL, and Node. This tech allows us to deliver Bloxd in an incredibly accessible way, and provides a great developer experience. You’ll need to be happy to pick these up if you’re not already familiar with them. Benefits * Healthcare * 5% pension match on qualifying earnings * A permanent desk in our King’s Cross office * 25 days holiday + bank holidays * Competitive salary + stock options

Social Media Intern – 6-Month Internship Role Description As Social Media Intern, you will be a part of the Global Marketing Team and support in optimizing J.LINDEBERG’s social media presence with focus on Instagram and TikTok. This internship offers hands-on experience across our channels, including managing content calendars, assisting with content creation, and supporting community building initiatives. You will play a key role in driving brand visibility, engagement, and overall impact. This internship is unpaid and only open to currently enrolled students. Position: Social Media Intern Working hours: Full Time Location: Stockholm, Sweden Reports to: Social Media Manager Working tasks Social Media Coordination * Support the Social Media Manager in scheduling and publishing content across various platforms. * Assist in maintaining the content calendar and ensuring timely posting. * Contribute to the creation of engaging visual content, including short-form videos and on-brand copy. * Monitor social media channels for comments, messages, tags/mentions, and assist with community management. Analytics and Reporting * Assist in tracking and compiling key performance metrics (engagement, reach, follower growth). * Analyze competitors and stay ahead of industry and social media trends to inform strategy. Administrative and Organizational Support * Maintain asset libraries (photos, videos, templates) * Support day-to-day team operations. * Take part in internal and external meetings, wider marketing team meetings, and cross-departmental sessions to develop a broader understanding of marketing in the fashion industry. Internal Stakeholders * Global Marketing Team * Omni-Channel Team * Ecom * Retail Desired Characteristics and Qualification * Currently studying in a relevant field such as Marketing, Communications, Media, Business, Fashion Management, or a similar area. * Interested in gaining hands-on experience in social media and marketing. * Strong understanding of major social media platforms (Instagram, TikTok, LinkedIn, Facebook, YouTube, etc.) * Stays informed on current and emerging social media marketing trends. * Excellent organizational skills with attention to detail and the ability to manage multiple tasks simultaneously. * Analytical mindset with basic knowledge of social media metrics and performance reporting. * Comfortable working with digital systems and tools — basic knowledge of Microsoft Office. Familiarity with social media tools (i.e. Later, Dash Social, Sprout) is a plus. * Strong written and verbal skills in English; additional languages are an advantage. * Collaborative and team-oriented attitude with a positive mindset and a willingness to grow in a fast-paced, international environment. J.Lindeberg Values As part of J.Lindeberg you are an ambassador for J.Lindeberg and inspire our partners by living our Values. * Progressive - We strive to be at the forefront and we dare to challenge the status guo. It comes from our Scandinavian heritage – we are innovators within apparel, use of resources and way of working. * Energetic -We are bringing energy into everything we do, we are entrepreneurial and agile. We are ready to do more and better each time. It makes our brand vibrant and magnetic. * Inclusive - We are a people company. We are diverse and responsible. We act with integrity and take full accountability for what we do. We are a global community. We care for the planet and each other.

Häng med på resan att bygga upp Sveriges första kompletta plattform för hemhälsa Hemsund är Sveriges första kompletta plattform för hemhälsa. Vi hjälper svenska hushåll att testa vatten, radon, mögel och luftkvalitet samt att förstå vad resultaten betyder för dem och deras familj. Vi tror att kunskap om sitt hem är nyckeln till en trygg boendemiljö, och precis som en läkare diagnostiserar vi det du inte kan se, förklarar vad det betyder och visar vägen till nästa steg. Hemsund är byggt från grunden och befinner sig i en spännande tillväxtresa, där varje ny kollega får en viktig roll i bolagets framfart. Om rollen Som E-commerce & Content Coordinator på Hemsund ansvarar du för vår digitala närvaro. Du planerar, producerar och publicerar innehåll, driver vår organiska närvaro och håller vår sajt uppdaterad. Du omsätter marknadsplanen i konkret exekvering och säkerställer att det vi gör följer vår tonalitet. Du arbetar nära vår marknadschef, som sätter riktning och fördelar arbetet, medan du äger utförandet. Det här är en liten, entreprenöriell organisation, så du ser snabbt resultatet av det du gör. Din främsta fråga att besvara: hur får vi människor att vilja testa sin hemmiljö? Ditt uppdrag Planera, producera och publicera innehåll i våra kanaler Administrera vår sajt: kampanjer, produktpublicering, blogginlägg, SEO och merchandising CRM: uppsättning av flöden, veckoutskick, segmentering och löpande optimering Konverteringsoptimering (CRO) och löpande analys av kundbeteende Community management: rekrytera kreatörer och driva utveckling av vårt community Säkerställa att varumärkets tonalitet efterlevs i allt publicerat innehåll Löpande testa nya kreativa koncept, budskap och format, och iterera idéer Stötta marknadschefen i genomförandet av marknadsplanen Vem är du? Du älskar att skapa och har hög känsla för kvalitet, inte bara för att något ska se snyggt ut utan för att det ska stämma med hur ett företag uppfattas. Du gillar att skriva, du är nyfiken och du testar hellre en idé än att planera den i en evighet. Du arbetar självständigt och trivs i en snabb miljö där mycket är ogjort. Vi tror att du har: Erfarenhet av att producera innehåll och driva sociala kanaler Erfarenhet av Shopify eller liknande e-handelsplattform Erfarenhet av CRM-arbete, gärna i Klaviyo Grundläggande förståelse för konverteringsoptimering och SEO on-site God skriftlig förmåga och vana av copywriting Vana av att arbeta i verktyg som Canva, Adobe eller Figma Erfarenhet av influencer marketing och/eller från startup, gärna inom hälsa-, test- eller consumerbranschen är meriterande Vi erbjuder Hos Hemsund blir du en del av ett litet team med stora ambitioner, där du ser resultatet av ditt arbete på riktigt varje dag. Du bidrar till ett uppdrag som spelar roll: att göra det osynliga i svenska hem synligt, begripligt och åtgärdbart. Vi växer i snabb takt och du är med och formar hur vi gör det.

Är du passionerad för sociala medier och vill vara med och forma framtidens arbetssätt i en av Sveriges ledande banker?Hos oss på Swedbank har du en möjlighet att vara med i vår resa där vi förändrar vårt arbetssätt inom sociala medier och stärker vår förmåga att skapa affärsresultat.I rollen som Social Media Channel Manager är du både kanal ägare och specialist för bankens sociala mediekanaler.Du har en operativ roll men ansvarar även för strategi, styrning och kontinuerlig utveckling av kanalerna i nära samarbete med Marknad och Content Studio.Fokus ligger på att driva effekt, kundinteraktion och försäljning. Rollen omfattar planering och produktion av innehåll, men utan huvudansvar för själva innehållsskapandet. Våra sociala mediekanaler inkluderar Meta (Facebook och Instagram), LinkedIn, TikTok och YouTubeHos oss på Swedbank har du en möjlighet att: • Utveckla, testa, analysera och förvalta Swedbanks sociala mediekanaler med fokus på effekt, kundinteraktion och affärsresultat. • Arbeta tillsammans med marknad, contentteam och andra tvärfunktionella team för att skapa starka och effektiva arbetssätt inom sociala medier. • Utveckla metoder och arbetssätt för kanalstyrning, optimering och performance. • Samarbeta med kollegor och stakeholders genom att agera rådgivare i kanalstrategi, distribution och innehållsoptimering. I denna roll behöver du: • En kandidatexamen inom marknadsföring, kommunikation, media eller motsvarande. • Gedigen erfarenhet (minst 5–7 år) av operativt arbete med sociala mediekanaler. • En stark förståelse för målgruppsbeteenden, digitala trender och plattformsspecifika algoritmer. • Erfarenhet av datadrivet arbete inklusive analys, optimering och performance marketing. • En mycket god analytisk förmåga med vana att arbeta insiktsdrivet och omsätta data till konkreta affärsbeslut. • Förmåga att arbeta självständigt, ta egna initiativ och driva arbetet framåt på ett strukturerat och proaktivt sätt. • Kunskap inom kanalstrategi, distribution, SEO/discoverability, metadata samt community management. • Erfarenhet av att arbeta med relevanta analys- och publiceringsverktyg (t.ex. Meta Business Suite, TikTok Analytics, LinkedIn Campaign Manager, Hootsuite, Sprout Social eller motsvarande. • Erfarenhet av betald distribution och målgruppsstyrning (t.ex. via Meta Ads Manager, boosting och räckviddsstrategier). • Kunskap inom lyssning och monitoring av sociala medier (t.ex. genom verktyg som Brandwatch, Meltwater eller liknande). Hos oss kan du uppleva: Personlig och professionell utveckling genom självledarskap och kontinuerlig utveckling. Meningsfullt arbete som positivt påverkar vår arbetsplats, våra kunder och samhället. En öppen och samarbetsinriktad kultur som uppmuntrar tvärfunktionellt teamarbete och erbjuder nätverksmöjligheter. En stöttande och inkluderande miljö som främjar en balanserad och hållbar arbetslivssituation, med flexibla arbetsförhållanden när det passar rollen. Förmåner såsom vårt erbjudande för bankprodukter för anställda, tjänstepensionsplan, aktiebaserade belöningsprogram Eken, och friskvårdsbidraget. "Bli en del av vårt team och... bidra till att utveckla Swedbanks närvaro i sociala medier genom innovativa arbetssätt, datadrivna insikter och ett starkt fokus på effekt och kundvärde. Du blir en del av ett engagerat och kompetent team som tillsammans driver utvecklingen framåt och stärker bankens position i digitala kanaler.” Sara Wilkins, din framtida chef Vi ser fram emot din ansökan senast den 2026-08-15.  Placeringsort: Stockholm, Sundbyberg Rekryterande chef: Sara Wilkins Under sommaren är ansvarig rekryterare och chef på ledighet, vilket innebär att vi påbörjar urvalet i början av augusti och att återkoppling kan dröja något längre än vanligt. Vi vill göra dig uppmärksam på att bakgrundskontroll och drogtest kan komma att genomföras för denna roll om du går vidare i processen. Vi har gjort vårt medieval för rekrytering och undanber oss därför kontakt med annonssäljare eller säljare av andra rekryteringstjänster. Swedbank är en inkluderande arbetsgivare och diskriminerar ingen utifrån kön, ålder, sexuell läggning eller sexuell identitet, etnicitet, religion eller funktionsnedsättning - alla är välkomna. #LI-MM1

Vi söker en Social Media Manager som ansvarar för att hantera och utveckla företagets närvaro på sociala plattformar som Instagram, LinkedIn, TikTok, Facebook och Youtube. Rollen är en blandning av strateg, kreatör och analytiker med målet att öka varumärkeskännedom och marknadsföra Dalarna som besöksmål nationellt och internationellt, driva trafik och bygga starka kundrelationer. Allt med målet att få fler besökare till vårt vackra Dalarna!  OM TJÄNSTEN   Vår Social Media Manager är en "allt-i-allo-kreatör" med en god kommunikativ förmåga, ett öga för visuell gestaltning och ett intresse för data och trender.    Du kommer ansvara för planering, bokning, produktion, publicering, analys och utfall. Du samarbetar nära övriga kollegor och har en viktig roll i Visit Dalarnas uppdrag.  Arbetet är varierat och omfattar hela kedjan från idé till uppföljning:  Strategi och planering: Utvecklar långsiktiga planer och publiceringsscheman (contentplanering) som är i linje med företagets övergripande marknads- och affärsmål och KPI:er.  Innehållsskapande: Producerar och anpassar material såsom text, bild och korta videoklipp till sociala medier och webbsidor för att engagera målgrupper.  Community Management: Ansvarar för interaktionen med följare genom att svara på kommentarer, meddelanden och moderera diskussioner för att bygga en lojal gemenskap.  Analys och optimering: Följer upp statistik och mätvärden (t.ex. räckvidd och engagemang) för att förstå vad som fungerar och ständigt förbättra innehållet utifrån plattformarnas algoritmer.  Omvärldsbevakning: Håller koll på trender, nya funktioner och konkurrenter för att säkerställa att varumärket kommunicerar på ett relevant och uppdaterat sätt.   VEM ÄR DU?   Vi söker dig som har ett mycket gott självledarskap, gillar att samarbeta och kan koordinera och planera. Du har en god strategisk höjd och förståelse för målgrupper och marknadskommunikation som helhet och van att producera en hel del själv.  Vi ser att du har:  Högskole-/universitetsutbildning inom marknadsföring eller inom annat område som arbetsgivaren anser relevant.  God planeringsförmåga för olika kanaler.  Flerårig erfarenhet av bild och filmproduktion anpassad för sociala medier, kamera, ljus, ljud, redigering och annan produktion.  Erfarenhet av textskrivning för sociala medier, gärna med kunskap om anpassning till AI.  Erfarenhet av att samarbeta med byråer och är en god beställare.  Erfarenhet av att arbeta med plattformar såsom Google, Meta, LinkedIn och TikTok.   Erfarenhet av att arbeta i digitala system exempelvis CRM, bildbank och Office365.   Svenska och engelska i tal och skrift.  B-körkort (tjänsten innebär resor inom länet).  Det är meriterande om du har kunskap och vana av internationella marknader och turism/besöksnäring.  PRAKTISK INFORMATION Omfattning: Heltid (100 %). Anställningsform: Tillsvidareanställning. Vi tillämpar provanställning. Placering: Rättvik. Tillträde: Enligt överenskommelse.  Kontaktperson: Johanna Hemming, VD johanna.hemming@visitdalarna.se Sophie Resare, Försäljnings- och marknadschef sophie.resare@visitdalarna.se  ANSÖKAN   Välkommen att skicka in din ansökan med CV och personligt brev.  Urval sker löpande och tjänsten kan tillsättas innan sista ansökningsdag. Visit Dalarna är ett kommunalt bolag och dina ansökningshandlingar utgör en allmän handling enligt offentlighetsprincipen.  Vi undanbeder oss kontakter från rekryteringsföretag, annonssäljare och liknande beträffande denna annonsering.  OM VISIT DALARNA Visit Dalarna AB ägs av Dalarnas 15 kommuner och arbetar för att skapa hållbar tillväxt i Dalarnas besöksnäring. Vi gör det genom att marknadsföra och sälja Dalarna nationellt och internationellt, bidra till försäljning och bokningsbara affärer, samla näringen för nätverk och kunskapsdelning, utveckla en alltmer digital besöksservice samt tillhandahålla data, kunskap och analyser.  Visit Dalarna är den samlande kraften för besöksnäringen i Dalarna. Vi strävar efter att införliva våra framgångsfaktorer i det dagliga arbetet genom att vara kompetenta, lyhörda och innovativa. Teamkänsla och samarbete är viktigt för oss, vilket innebär att vi stöttar och hjälper varandra. Hoppas att du vill vara med på vår resa framåt.

At Sodexo, we believe in creating a better everyday for everyone. We are seeking for a highly driven and analytical Performance Director & PMO to join our Continental Europe Supply Management organization. This is a key leadership role where you will combine strategic performance management, portfolio governance, and executive support to drive value creation across the region. Reporting directly to the Head of Supply Management Continental Europe, you will act as a trusted advisor and strategic partner, helping to shape priorities, ensure execution excellence, and strengthen performance visibility across multiple countries. You will work at the center of Supply Management, Finance, and Business Leadership, providing the insights, governance, and structure needed to deliver sustainable business results. The role can be based in one of the Continental Europe regions: Sweden, Spain, Poland, or Belgium.About the role As Performance Director & PMO, you will be responsible for driving transparency, accountability, and performance across the Continental Europe Supply Management organization. You will lead the performance management agenda while establishing a structured PMO approach that ensures strategic initiatives and transformation programs are prioritized, governed, and successfully delivered. The role offers a unique opportunity to influence senior stakeholders across countries and functions while supporting strategic decision-making at both regional and global levels. Your main responsibilities Drive performance and value creation Own and further develop regional performance reporting, including savings, spend, KPIs, forecasts, and business reviews Provide data-driven insights that support strategic and operational decision-making Strengthen performance visibility and transparency across Continental Europe Challenge assumptions and results through fact-based analysis Support budgeting, forecasting, and quarterly business reviews Ensure alignment with global performance standards and methodologies Translate complex data into clear and actionable business recommendations Lead the PMO and project portfolio Establish and continuously improve the PMO framework for Supply Management Coordinate a portfolio of strategic, operational, and transformation initiatives Drive prioritization, planning, governance, and risk management Monitor delivery against objectives, timelines, budgets, and expected benefits Ensure consistent project management standards and ways of working across the region Partner with senior leadership Act as a trusted advisor and strategic right hand to the Head of Supply Management Continental Europe Prepare, structure, and follow up on key leadership meetings and strategic reviews Track priorities, commitments, and actions across the organization Support business cases, strategic projects, and executive decision-making Build strong stakeholder relationships Partner closely with Supply Management and Finance leaders across Continental Europe Collaborate with Global Supply Management Finance to ensure alignment with governance frameworks and financial standards Support knowledge-sharing and best-practice development across the international Supply Management community Communicate effectively with senior leaders and stakeholders in multiple countries What you'll bring To succeed in this role, you combine strong business acumen with exceptional analytical capabilities and a structured approach to execution. We believe you have: Extensive experience within Supply Management, Procurement, Supply Chain, Finance, Consulting, or a related field Experience from large international and matrix organizations A strong background in performance management, business analytics, PMO, or strategic leadership support roles Proven success in leading complex cross-functional and multi-country initiatives Strong financial understanding, including savings methodologies, procurement economics, and total cost of ownership concepts Advanced Excel capabilities and experience working with complex datasets Hands-on experience with Power BI or similar business intelligence tools Strong project and portfolio management skills Experience creating executive-level presentations and decision material Excellent communication skills in English Fluency in Swedish, French, German and/or Spanish is considered an asset Experience from management consulting or consulting-like environments is highly valued. Who you are As a person, you are structured, analytical, and proactive. You enjoy working in complex environments and are comfortable navigating ambiguity while maintaining focus on results. You are also: A strategic thinker who can connect details with the bigger picture A trusted and credible business partner Solution-oriented, resilient, and self-driven Comfortable challenging perspectives through data and facts Skilled at building relationships across cultures and organizational levels Passionate about continuous improvement and value creation Why join Sodexo? At Sodexo, you'll become part of a global organization where collaboration, development, and innovation are at the core of what we do. You will have the opportunity to work with senior leaders across Continental Europe, influence strategic decisions, and drive initiatives that deliver meaningful business impact. Join us and help shape the future of Supply Management across Continental Europe. Additional information: The position is full-time, with a start date to be agreed upon. We offer a hybrid working model, allowing you to combine work from one of our European offices with remote work. Questions regarding the position and the recruitment process should be directed to Erik Gund, Talent Acquisition Specialist, at erik.gund@sodexo.com. We look forward to receiving your application as soon as possible, but no later than August 16. Please note that we only accept applications submitted through our recruitment system. For this position, we will conduct a background check on the final candidate in cooperation with an external provider. The final candidate will be informed and asked to provide consent before the background check is carried out. All employees at Sodexo are also required to complete an identity verification process before employment begins.

Om jobbet ACT (Assertive Community Treatment) Göteborg är ett samarbete mellan Socialförvaltning Sydväst och Psykiatri Psykos vid Sahlgrenska Universitetssjukhuset. Hos oss får du möjlighet att arbeta tillsammans med kollegor från socialtjänst och specialistpsykatrin för att stödja individer med komplexa psykosociala utmaningar. På ACT ges du möjlighet att arbeta samordnande och driver tillsammans med klienten stödet och klientens sociala situation framåt. Den kommunala insatsen sker på uppdrag av socialtjänsten och dokumenteras i Treserva. Du blir en viktig länk för att hjälpa individen att komma i kontakt med olika aktörer inom det sociala skyddsnätet såsom socialtjänst, frivård, sjukvård men även med anhöriga. Arbetet utgår från mottagningsmiljön på Järntorget 8, men innebär också ett uppsökande arbete i personens närmiljö, vare sig det är i hemmet, en tillfällig placering eller på stadens gator och torg. Arbetet sker utifrån modellen Resursgrupps-ACT, och du kommer erbjudas stöd och vägledning för att kunna arbeta efter modellen. Genom våra olika yrkesbakgrunder erbjuder vi tillsammans med specialistpsykiatrin en helhetssyn på brukarens behov. Vi kan även erbjuda individanpassat stöd för att hjälpa personer ut i arbetslivet (IPS). Du kommer att ingå i ett engagerat arbetslag som stöttar varandra i både med- och motgångar.  Bli en del av vårt viktiga arbete! Om dig Grundläggande för tjänsten är att du är utbildad socionom, alternativt minst treårig högskole-/universitetsutbildning som arbetsgivaren bedömer likvärdig. Du behöver även ha erfarenhet av arbete med sammansatt social problematik, exempelvis gentemot personer med beroendeproblematik i kombination med psykosocial problematik. Att du har B-Körkort är krav för tjänsten. Meriterande är erfarenhet från handläggning inom myndighetsutövande socialtjänst. Även erfarenhet från arbete med metoderna R-ACT, Motiverande intervju, Lågaffektivt bemötande och Återfallsprevention ser vi som meriterande. Som person har du förmåga att ändra ditt förhållningssätt och arbetssätt när saker förändras, du orienterar och arbetar dig framåt självständigt inom ramen för ditt uppdrag. Du visar förmåga att anpassa ditt bemötande på det sätt som situation och person kräver, och du visar förmåga att samverka och samarbeta med andra, även i pressade situationer och när ni har olika utgångslägen. Du visar förmåga att upprätthålla tillräcklig struktur i dina ärenden, också när oväntade situationer uppstår. Under intervjun så kommer vi också be dig ge exempel på hur du agerat i olika situationer som är kopplade till de personliga kompetenser som vi söker. Övrigt Intervjuer kommer hållas under vecka 33. I den här rekryteringsprocessen kommer vi inte be om personligt brev. Du kommer istället vid ansökningsförfarandet att få svara på ett antal frågor om din kompetens inom efterfrågat område. Före erbjudande om anställning ber vi dig uppvisa utdrag ur polisens belastningsregister. Beställt utdrag ska vara oöppnat. Du begär själv utdrag från polisens belastningsregister, välj det som heter Arbete i hemmet med äldre och personer med funktionsnedsättning. Utdraget beställer du här. För att uppfylla kraven i GDPR samt möjliggöra god kommunikation med våra sökande ber vi dig skicka in din ansökan digitalt och inte via e-post eller brev. Har du skyddade personuppgifter? Ansök då inte via systemet, kontakta istället rekryterande chef för hantering av din ansökan.   Göteborgs Stad är en av Sveriges största arbetsgivare. Vårt uppdrag är att skapa en bra vardag för Göteborgs invånare, besökare och företagare. Som medarbetare i staden har du en trygg anställning med många karriärvägar där du får möjlighet till intressanta och meningsfulla arbetsuppgifter.   Det tänkta lönespannet för tjänsten är 34 000 - 45 000 sek per månad. Lönen baseras på en samlad bedömning av din utbildning, erfarenhet och kompetenser du tar med dig in i rollen. Göteborgs Stad tillämpar individuell och differentierad lönesättning. Här kan du få mer information om bland annat lönestatistik: https://goteborg.se/wps/portal/start/jobba-i-goteborgs-stad/sa-ar-det-att-jobba-hos-oss/formaner-och-lon Då vi inför denna rekrytering redan tagit ställning till de rekryteringskanaler vi önskar använda, undanber vi oss vänligen men bestämt att bli kontaktade för ytterligare erbjudanden om kompetensförmedling, annonserings- och rekryteringshjälp.  Om oss Socialförvaltningen Sydväst är en av fyra socialförvaltningar i Göteborgs Stad med runt 900 medarbetare. I stadsområdet Sydväst bor cirka 120 000 invånare och området stäcker sig från Billdal till Högsbohöjd och till södra skärgården. Förvaltningens uppdrag är att barn, unga och vuxna ska kunna leva ett tryggt och självständigt liv och att barn och unga har en rik fritid. Förvaltningen jobbar också för att stötta personer i hemlöshet till ett varaktigt boende. Genom samverkan med civilsamhälle, lokalt näringsliv och andra aktörer ska vi öka folkhälsan och tryggheten i området. I socialförvaltningen Sydväst vill vi ta tillvara på engagemanget hos alla medarbetare. Hos oss kan du påverka både ditt eget jobb och andras liv.

​For our local congregation in central Stockholm, we are seeking a dedicated and dynamic Ministry Administrator to join our team. This dual-function role combines strategic administrative oversight with active pastoral ministry. You will play a pivotal role in leading local community outreach, developing spiritual growth programs, and ensuring the smooth day-to-day operations and financial stewardship of the ministry. ​ Key Responsibilities (​Listed in order of operational and strategic importance.) ​1. Pastoral Leadership & Teaching ​Serve as an active member of the ministerial and teaching staff, regularly delivering sermons, leading services, and providing pastoral care. ​Embody and champion the mission, values, and theological vision of the church. ​2. Discipleship & Spiritual Development ​Spearhead the strategy, creation, and implementation of internal departmental discipleship and Christian education programs. ​Mentor and equip volunteers and small group leaders to foster a thriving, multi-generational church community. ​3. Local Ministry & Community Engagement ​Oversee and coordinate local ministry initiatives, including community outreach projects, localised social initiatives, and the church coffee shop/social hub. ​Direct local promotional strategies and manage the church’s digital presence across social media platforms to effectively connect with the broader public. ​4. Financial Administration & Governance ​Liaise closely with the Secretary and Treasurer to maintain robust local financial management, including budget monitoring, expense reporting, and resource allocation. ​Ensure all local administrative functions align with both internal policy and local regulatory requirements. ​Requirements & Qualifications ​Ecclesiastical Credentials: Must hold a valid General License (or higher ministerial credentials) with the United Pentecostal Church International (UPCI), or fulfill the equivalent European/national registration requirements recognized by the organization. ​Theological Alignment: Deep commitment to the Oneness Pentecostal faith, with a proven track record in biblical teaching and pastoral care. ​Administrative & Communication Skills: Strong organizational skills with experience managing budgets, public outreach, or digital media platforms. ​Cultural Adaptability: Ability to operate effectively within the contemporary European/Swedish secular context, building meaningful, low-threshold bridges between the church and the local community.

CSG är ett auktoriserat bevakningsföretag med verksamhet i hela Sverige. Vi är ca 850 medarbetare som jobbar med alla former av bevakningstjänster i syfte att skapa en tryggare och säkrare tillvaro dygnet runt, årets alla dagar! Vill du göra skillnad på riktigt och bidra till ett tryggare och säkrare samhälle där människor och verksamheter kan utvecklas och kan leva i trygghet? CSG söker nu en Anbudsansvarig / BID Manager – En strategisk roll i ett växande CSG CSG fortsätter att växa och söker nu en engagerad och affärsdriven Anbudsansvarig / BID Manager som vill bli en nyckelspelare i vår fortsatta utveckling. Är du en skicklig skribent med förmågan att omvandla komplexa krav till vinnande anbud? Trivs du med att driva processer, skapa struktur och samarbeta med olika delar av verksamheten? Då kan det här vara nästa steg i din karriär. Om rollen Som Anbudsansvarig / BID Manager ansvarar du för att leda och samordna våra anbudsprocesser avseende både offentliga och privata upphandlingar. Du arbetar nära våra verksamhetsansvariga, driftorganisationen och andra nyckelfunktioner för att ta fram välskrivna, genomarbetade och konkurrenskraftiga anbud som speglar kvaliteten i våra tjänster och vårt erbjudande. Du blir en viktig del av vår fortsatta tillväxtresa och får stort inflytande över hur vi utvecklar och stärker vårt anbudsarbete framåt. Dina arbetsuppgifter Driva och samordna hela anbudsprocessen – från analys av förfrågningsunderlag till inlämnat anbud. Skriva, kvalitetssäkra och utveckla anbud med högt fokus på kvalitet och affärsmässighet. Säkerställa att anbud uppfyller samtliga krav och lämnas in i tid. Samverka med driftorganisationen, verksamhetsansvariga, HR, ekonomi och andra specialister för att ta fram bästa möjliga anbud. Utveckla mallar, processer och arbetssätt för ett ännu starkare och mer effektivt anbudsarbete. Följa upp genomförda upphandlingar och bidra till ständiga förbättringar. Vem är du? Vi söker dig som älskar att skriva och har en naturlig känsla för språk, struktur och kvalitet. Du är analytisk, noggrann och trivs med att arbeta mot tydliga deadlines utan att kompromissa med resultatet. Vi tror att du har: Erfarenhet av att skriva och samordna anbud, gärna inom offentliga upphandlingar. Mycket god förmåga att uttrycka dig i svenska och engelska, både i tal och skrift. En mycket god stilistisk förmåga och lätt för att formulera tydliga, övertygande och välstrukturerade texter. Förmåga att omsätta komplex information till tydliga och affärsmässiga anbud. Ett strukturerat arbetssätt och god projektledningsförmåga. En prestigelös inställning och lätt för att samarbeta med olika delar av organisationen. Det är meriterande om du har erfarenhet från säkerhetsbranschen eller Facility Management, men det är inget krav. Därför ska du välja CSG Hos oss blir du en del av ett företag med höga ambitioner, stark framåtanda och korta beslutsvägar. Vi tror på engagemang, samarbete och att ge våra medarbetare möjlighet att påverka. Här får du en central roll i ett företag med en tydlig tillväxtagenda. Du får möjlighet att utveckla vårt anbudsarbete, påverka våra arbetssätt och bidra till att skapa framtidens affärer tillsammans med engagerade och kompetenta kollegor. Övrigt Lön sätts enligt överenskommelse. Tjänsten kommer utgå från vårt huvudkontor i norra Stockholm. Kollektivavtal - Unionens tjänstemannaavtal. Vill du vara med och bidra till CSG:s fortsatta tillväxt? Då ser vi fram emot din ansökan. - Eventuella frågor avseende tjänsten kontakta HR chef Patrik Berg: patrik.berg@csgab.se

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Akwa Ibom State - Uyo and Abak Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Akwa Ibom State – Uyo and Abak About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Rivers State -  Obio-Akpor, Port Harcourt, and Ikwerre About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.