Technical Operations Manager till Åhléns

Nordnet is a leading pan-Nordic digital platform for savings and investments. Ever since our start in 1996, our purpose has been to democratize savings and investments. Through passion, simplicity, and transparency, we challenge traditional ways in the financial industry, and give private savers access to the same information, tools and services as professionals. Our ambition is to inspire, encourage and enable people to take their savings to the next level, no matter who they are. This is part of the role We are looking for a highly engaged Nordnet employee as system manager for AbaSec. You will be part of the Tech organization and report to the IT Operations Manager for system management, within the Change & System Management department. You will be one of three system managers for AbaSec and operate on an operative and tactical level, whilst also supporting the system owner on a strategical level. You will collaborate with a large number of stakeholders from almost all departments within Nordnet including product owners, business analysts, engineers, and operational departments. On a daily basis, you will work with system management including development, user management, support, maintenance, and act as the primary contact both internally and to our third-party supplier. On top of that, you will help contribute to the department's overall goals which are to increase the scalability at Nordnet and cut costs. The time spent between system management and other projects will vary over time, depending on the Abasec roadmap, your interest and your personal development. The role includes: Lead and coordinate development projects in and around AbaSec. Capture and meet the demands and requirements together with stakeholders and business owners Coordinate with supporting and interacting systems Coordinate change activities and development issues Manage the relationship with the vendors on an operative and tactical level Financial follow-up This is you We believe that you are ready to take the next step in your career and wish to develop further. You are careful with details and at the same time easily able to see the larger picture in a process or in an area of work. Social skills together with a technical interest will be the key to your success since you will be working ”in the middle” of things and have contacts both with internal users and external parties. You have a high drive together with a high commitment and you are comfortable with working independently, in an environment where priorities change. Making fast decisions comes natural to you. In addition to this, you have a high learning ability and you are very curious to learn deeply about the technical side of Nordnet, how things connect, and how data hangs together. To succeed in the role, we see that you have experience of Work independently and drive your own initiatives Have a deep and broad knowledge of bank back-end processes Knowledge in AbaSec or similar systems Effective in stakeholder management Knowledge in T-SQL is a merit This is us We value experimentation and continuous improvement. With an impartial approach, we welcome new ideas to boost our progress. Sharing knowledge and learning from our setbacks is part of the game. We have the courage to ask questions and admit that we do not have the answer, all the time. We believe that straightforward and transparent communication build trust and inclusion. Culture is built and cared for, each day by everyone. We’re proud of ours. Having a flat organization where anyone can talk to anyone creates a warm and friendly atmosphere worth protecting. We believe in a culture where every effort counts and where everyone is being recognized. A culture embracing our core values – passion, simplicity and transparency on all levels, no matter who you are or what you do. Questions & Application Please note that we do only accept applications through our recruitment system, hence no email applications will be considered. If you have questions, please contact Lovisa Malmberg, Talent Acquisition Partner, lovisa.malmberg@nordnet.se. We also want to inform you that Nordnet conducts mandatory credit and background checks, as well as drug testing as a part of our recruitment process. We look forward to receiving your application!

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION Sinch is on a multi-year journey to responsibly scale AI across Enterprise IT (EIT). We’re looking for a Specialist AI Technical Product Manager to take ownership of core AI capabilities as part of the EIT domain to ensure AI is safe, effective, and enterprise-ready. You’ll partner closely with our central AI Function (responsible for end-user experience, including agent configuration and design) and act as the bridge to Infrastructure, End-User Support, Security, and other IT teams. You’ll define, deliver, and continuously improve the technical products, integrations, and operating model that enable AI at scale. This role is based in Stockholm, Sweden (Hybrid) and reports to the VP, Business Operations EIT. What You’ll Do Own the AI Product Strategy: Define and manage the roadmap for enterprise AI capabilities, including connectors, LLM services, governance tools, and guardrails. Deliver Secure Integrations: Design and implement AI connectors for platforms like Microsoft 365, Slack, Jira, SAP, and data warehouses, ensuring performance and resilience. Build Knowledge Foundations: Set standards for data ingestion, classification, enrichment, and retention to power AI systems while protecting sensitive information. Drive AI Quality & Safety: Define success metrics, run A/B tests, and establish monitoring for drift, hallucinations, and compliance. Ensure Security & Compliance: Collaborate with Security, Legal, and Privacy teams to meet ISO 27001, SOC 2, and GDPR requirements; create incident response playbooks. Enable Adoption: Develop support playbooks, training programs, and clear roles across IT and business units to scale AI responsibly. REQUIREMENTS Education: Bachelor’s in Computer Science, Engineering, or related field (Master’s preferred). Experience: 3+ years in Product Management or Technical Program roles delivering AI/ML or data-driven products in enterprise environments. Security & Compliance: Strong grounding in data privacy, DLP, PII handling, and audit requirements. Ways of Working: Comfortable with Agile/Scrum; able to write clear PRDs and architecture diagrams. Soft Skills: Excellent communication and stakeholder management; proven ability to influence and lead change. Nice to Have: ITIL v4 and cloud certifications. Technical Expertise: Hands-on with LLMs and platforms like OpenAI, Anthropic, Azure OpenAI, AWS Bedrock (Google Agentspace is a plus). Familiarity with RAG architectures, embeddings, prompt management, and evaluation frameworks. Experience building secure APIs/connectors (REST/GraphQL) and working with cloud platforms (AWS, Azure, GCP). Knowledge of enterprise IT systems (Microsoft 365, Jira, Slack) and identity/access management (Azure AD, Okta). Our corporate language is English, please submit your application in English. Must currently reside in and be eligible for employment in Stockholm, Sweden. Relocation and visa sponsorship are not available for this role OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!