YOUR MISSION

JOB TITLE: Billing Administrator

JOB LOCATION: Belfast

TERMS: 6 month (secondment)

THE JOB

This role is for someone who is looking to make a real investment in their career. Reporting to the Billing Manager the purpose of

the role is to ensure residential and commercial customers are billed accurately and on time. The post provides an opportunity for

a self-starter to contribute to a new company and expand their knowledge as we grow and implement new systems.

YOUR PROFILE

WHAT WILL YOU BE DOING?

Ensure referred customer billing queries are responded to and resolved within SLAs, making outbound calls and emails to

customer as appropriate.

Administer subscription changes to ensure customers are billed accurately and on time
Support data integrity across systems through internal audit and quality control activities
Work closely with Customer Services and Payment Resolutions to remove issues blocking payment
Processing financial transactions accurately
Administration of customer refunds, Direct Debit set up, account amendments and manual charges with a high degree of accuracy
With limited supervision, work independently to complete assigned tasks and responsibilities to meet agreed objectives as

requested by the Billing Manager.

WHAT WILL YOU BRING?

Recent experience within a billing or finance department, preferably in telecommunications or utilities.
Proven experience in dealing with complex customer account queries in a customer facing environment.
Proficiency in Microsoft Excel.
Strong numeracy skills and an eye for detail.
Ability to adapt to new systems.
Ability to manage changing priorities within tight deadlines while ensuring quality output and delivery of results.
Ability to communicate in a professional and amenable manner.

WHY US?

IS FIBRUS FOR ME?

At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards

and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a

company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and

flexibility.

We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with

competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops,

professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life

changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and

adoption.

As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve

the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain!

We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential

colleagues who share our purpose!

HOW TO APPLY

To apply to join the Fibrus Group, please do so online and our recruitment team will be in contact with you once we’ve had a

chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus.

At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an

equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all

backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and

under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application

stage but if you wish to do so, you are welcome to.

All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all

or some of the following: references, right to work, criminal record history, professional qualifications.

Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your

information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner

organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or

do not wish for us to share your information.

Roll

Billing Administrator (Secondment)

Kategori

ISP Billing

Plats

Dargan

Publicerad

17 juli

Sista ansökningsdag

16 augusti

Källa

Arbetsgivarens hemsida

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