Adoption

YOUR MISSION JOB TITLE: Accountant (newly/part qualified) JOB LOCATION: Belfast (hybrid working) TERMS:  Permanent, full time     THE JOB  This role supports operational and commercial teams by providing financial analysis, cost management, budgeting, and performance reporting. You'll use data and KPI insights to identify opportunities for savings, improve efficiency, and help drive informed business decisions. The role also involves challenging costs, monitoring contractor spend, and supporting organisational growth through effective financial planning. YOUR PROFILE WHAT WILL YOU BE DOING? * Working closely with business operations to measure costs and provide support and analysis with understanding of key cost drivers  * Tracking of monthly contractor costs and working with commercial team to support with approval of applications for payment  * Completing analysis of the business’s monthly performance against budget & business plan, identifying and investigating key variances  * Providing accurate and up to date financial information to key stakeholders and the operational team to help inform business decisions  * Driving performance through KPI’s and analysis of data  * Identifying and developing opportunities with key stakeholders to capture savings and add   * value  * Driving cost efficiencies and ensuring CAPEX has a strong linkage to organisational growth   * metric  * Challenge budget holders to ensure effective cost management  * Assist with process improvements and organisational growth    WHAT WILL YOU BRING? * Ideally a Qualified or Part-Qualified Accountant with membership of a professional body such as ACCA/ACA/CIMA or equivalent * You will be in a similar fast paced role or be in a position to show us that you’re ready for this growth opportunity and the ability to work to deadlines * You will have strong experience in working with data, financial models and good reporting skills * You will be skilled in using Microsoft applications (particularly Microsoft Excel) and comfortable with financial systems. * You will have strong communication and stakeholder management skills * You can demonstrate good planning and organisational skills   IS FIBRUS FOR ME?  At Fibrus Limited, we put our people first! Having been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.    We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption.    As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!   HOW TO APPLY To apply to join the Fibrus Group, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus.  #Fibrus   At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.

YOUR MISSION JOB TITLE: Billing Administrator JOB LOCATION: Belfast TERMS: 6 month (secondment)     THE JOB  This role is for someone who is looking to make a real investment in their career. Reporting to the Billing Manager the purpose of the role is to ensure residential and commercial customers are billed accurately and on time. The post provides an opportunity for a self-starter to contribute to a new company and expand their knowledge as we grow and implement new systems. YOUR PROFILE WHAT WILL YOU BE DOING? * Ensure referred customer billing queries are responded to and resolved within SLAs, making outbound calls and emails to customer as appropriate.  * Administer subscription changes to ensure customers are billed accurately and on time * Support data integrity across systems through internal audit and quality control activities * Work closely with Customer Services and Payment Resolutions to remove issues blocking payment * Processing financial transactions accurately  * Administration of customer refunds, Direct Debit set up, account amendments and manual charges with a high degree of accuracy * With limited supervision, work independently to complete assigned tasks and responsibilities to meet agreed objectives as requested by the Billing Manager.    WHAT WILL YOU BRING? * Recent experience within a billing or finance department, preferably in telecommunications or utilities.  * Proven experience in dealing with complex customer account queries in a customer facing environment. * Proficiency in Microsoft Excel.  * Strong numeracy skills and an eye for detail. * Ability to adapt to new systems.  * Ability to manage changing priorities within tight deadlines while ensuring quality output and delivery of results.  * Ability to communicate in a professional and amenable manner. WHY US? IS FIBRUS FOR ME?  At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.    We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption.    As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!   HOW TO APPLY To apply to join the Fibrus Group, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus.  At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.

FRESH FOOD, HAPPY DOGS. We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction. We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us.  📣  A bit about the role.  We’re looking for a Talent Acquisition Partner to act as our boots on the ground hiring anchor for our UK manufacturing and fulfilment sites (Rudie’s Kitchen and Aces Pantry). This is a high impact, Individual Contributor (IC) role - perfect for a recruiter who loves being embedded in the business, can navigate everything from corporate office roles to high-volume frontline ops, and can confidently business partner with our Senior Leadership Team. You’ll be the face of TA on-site in the UK, working alongside another UK based TA Partner, where you will play a crucial role in managing critical stakeholder relationships, and driving our recruitment strategy forward. This role balances high touch stakeholder management, hands on recruiting across all levels, and operational execution - with a strong focus on keeping senior UK hiring in house, utilising data, and leveraging AI to streamline how we work. This role is based 5 days a week on site at Rudies Kitchen & Ace’s pantry in Blyth, Worksop. 🧠  What You’ll Be Responsible For. Stakeholder Partnership & Delivery * Act as the primary, trusted talent partner to the UK Operations Senior Leadership Team across Rudie’s and Aces. * Sit with UK directors and heads of departments to take briefings, challenge specs, manage expectations, and provide data backed market insights. Hands On Hiring * Own and execute end to end recruitment for all senior, corporate, and office based roles in the UK, entirely eliminating our reliance on external recruitment agencies. * Roll up your sleeves and support on high-volume, frontline, or blue-collar operational hiring during peak periods or site growth. * Deliver an exceptional, consistent candidate experience from initial outreach to onboarding. Local Mentorship * Act as a sounding board for the UK based Ops TA Partner sitting alongside you. * Help guide daily priorities on site, unblock local hiring challenges, and share best practices to help upskill the local team. Operational Excellence & Data * Use local market data to inform hiring decisions, manage stakeholder expectations around salary/pipelines, and highlight hiring risks. * Track and maintain clean hiring metrics (time-to-hire, pipeline health, quality-of-hire) to feedback to leadership. * Constantly look for ways to streamline the UK interview and assessment processes to keep us agile. Automation & AI * Identify opportunities to automate manual tasks within the UK recruitment workflow. * Active adoption of AI tools to improve sourcing speed, screen candidates efficiently, and optimise outreach. 🚀 What we’re looking for: * Proven track record as a Talent Acquisition Partner, ideally within manufacturing, supply chain, logistics, or fast-paced operational environments. * A true hybrid recruiter who is just as comfortable headhunting a senior head of department as they are mapping out a high volume frontline campaign. * Confident, articulate, and mature enough to partner with, advise, and challenge senior directors and site leadership. * Thrives on being physically on-site and embedded next door to the business at Rudie's and Aces (Blyth, Worksop). * Data literate and genuinely excited about using modern recruitment tools, AI, and automation to work smarter, not harder. * Proactive, resilient, and comfortable navigating ambiguity in a growing business. 🥳What's In It For You?🥳 * Enjoy 257.5 hours of holiday per year (equivalent to 33 days holiday)* * Plus an extra day for each year of service (up to 5 days).* * 39 hours of pre-booked paws days to support good wellbeing and self care.* (equivalent to 5 days) * Unlock a £500 annual budget for personal learning and development. * Get discounted Private Medical Insurance with Axa Healthcare. * Enhanced parental leave * Get discounted Private Medical Insurance with Vitality Healthcare. * Discounted Gym membership with “MyGymDiscounts” helping you stay fit and healthy * Satisfy your taste buds with subsidised food from a variety of street food vans, and of course, pay day pizza! * Treat your furry friend with an employee discount on Butternut Box. * Say goodbye to parking woes with free parking and electric car charging. * Team socials & events * Prepare for adorable office dog overload—meet Cleo, Paxo, Cali, Ronnie, Harvey, Milo, and many more! ❓A BIT ABOUT THE RECRUITMENT PROCESS: 1. A 30-45 minute initial call with a member of the talent team - this is carried out remotely 2. A 1 hour minute technical interview comprising of an in interview challenge - this is carried out remotely 3. A 1 hour values interview: In person interviews may take place in our office at our Rudie’s/Ace’s Kitchen ( Blyth, Worksop) ❗️A few things to note:  Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives. As our business has grown so has our responsibility to our community, our planet and our business. We are not perfect, but we are committed to doing business the right way and continually improving our social and environmental performance. We're not afraid of putting extra weight on candidates from underrepresented groups. We want strong, diverse teams built from different backgrounds, experiences, and identities. We're ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career, if it makes your application easier for you please feel free to complete the application form in your native language, we are really happy to translate it afterwards. We are not looking for external agency support with this role. #LI-Onsite

We’re looking for a Senior Data Engineer to join Apadmi and establish a high-performing data engineering capability for one of our key strategic healthcare accounts. In this senior, hands-on role, you will provide technical leadership across a specialist team of engineers working with cloud-based data infrastructure, business intelligence tooling, and client-facing analytics products. This is the perfect opportunity for someone technically deep who has the patience, credibility, and leadership skills to embed modern engineering discipline into a growing data function. You will sit at the intersection of technology delivery and data engineering, owning the data platform roadmap and governing the quality of all data outputs. Operating as an agile team leader, you will collaborate closely with operational, clinical, and commercial stakeholders to ensure the delivery of trusted, scalable, and beautifully documented data products. You'll be responsible for bringing software engineering rigour to a team expanding its technical maturity, establishing the right ways of working from the outset. As a Senior Data Engineer, you will define and own the data platform architecture while establishing team-wide standards across source control, environment management, peer reviews, and release processes. You will blend high-level strategy with hands-on automation, ensuring data quality checks are built-in from day one. Additionally, you will guide your squad through Agile sprint ceremonies and line-manage engineers to foster a culture of quality. What you'll be working on * Define and own the technical architecture of the cloud data platform, ingestion pipelines, and semantic reporting layer. * Establish and enforce core engineering standards, including Git-based source control, branching strategies, environment management, and peer code reviews. * Design scalable, maintainable data models and pipeline architectures that shift the function from reactive data handling to reusable data products. * Line-manage and mentor a team of three engineers, supporting their professional development in modern engineering discipline through collaborative working. * Drive the adoption of Agile methodologies, including sprint planning, stand-ups, retrospectives, and structured backlog refinement. * Proactively automate recurring workflows, forecasting processes, and ingestion monitoring to reduce manual effort and increase reliability. * Embed strict data quality checks at the point of ingestion and establish data dictionaries to secure strict metric governance before data reaches external audiences. * Translate complex business requirements into deliverable user stories, providing accurate effort estimates and managing technical dependencies. What you’ll bring to the team You are a solution-driven data leader who has spent time working within or alongside structured software development teams. You understand the rigour of technology delivery functions and possess a low tolerance for ambiguous data definitions. You are highly collaborative, capable of managing complex roadmaps, and excel at translating technical trade-offs into clear insights for non-technical stakeholders. * Proven experience in a senior data engineering or tech lead role with direct line management responsibility. * Strong hands-on experience with cloud data platforms, ideally utilizing Azure Data Factory, Azure SQL, or Synapse Analytics. * Demonstrable experience implementing CI/CD pipelines, automated testing, environment management, and Git practices within a data team. * Deep understanding of fact/dimension design, semantic layers, and advanced BI tool development (ideally Power BI and DAX). * Solid coding or scripting experience (ideally Python) used to automate data workflows and solve complex pipeline challenges. * Track record of introducing and sustaining agile delivery practices, backlog management, and iterative delivery metrics. * Exceptional communication skills to engage credibly with senior operational, clinical, and commercial business leaders. * Experience establishing data functions from a low baseline, familiarity with dbt, or experience working within highly regulated data environments like healthcare would be beneficial.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Edo State - Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Edo State – Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Rivers State -  Obio-Akpor, Port Harcourt, and Ikwerre About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: The Enablement Lead (EMEA) accelerates adoption of WPP Enterprise Technology products in market. The role translates global product strategy into regional rollout plans, orchestrates stakeholder readiness, and measures value realization (adoption %, time-to-value, enablement NPS), ensuring that enterprise platforms deliver outcomes for agencies and markets in the region. What you'll be doing: Strategy & Demand * Shape and qualify market demand; align initiatives with domain roadmaps and architecture. * Translate global product strategies into regional execution plans and benefit hypotheses. * Feed demand into governance forums (e.g., PRB/TSB) with clear business cases and readiness criteria. Rollout & Governance * Design localized rollout plans with dependencies, risks, controls and cutover steps. * Run governance cadences (weekly status, risk/issue logs, QBRs) and maintain Wrike dashboards. * Ensure compliance with local regulations, info-security and change standards. Stakeholders & Communications * Act as the primary interface between product teams and markets; orchestrate two-way feedback. * Prepare townhall decks, leadership briefings and market comms; support hiring/enablement needs. * Coordinate cross-functional teams to remove blockers and drive decisions. Measurement & Improvement * Define and track KPIs for adoption and time-to-value; publish enablement scorecards. * Run launch retrospectives; update playbooks and prerequisites based on insights. * Contribute to portfolio-level reporting on value, efficiency and cost avoidance. What you'll need: Must-have * 7–10 years in enterprise technology enablement, program management, or regional rollout leadership within matrixed organisations. * Proven stakeholder engagement at senior levels; ability to influence without authority. * Experience leading multi-market product rollouts with clear governance and benefit tracking. * Data-driven approach to enablement design and measurement (dashboards, adoption analytics). * Fluent English (written & verbal). Nice-to-have * Certifications: Prosci/ADKAR, PMP/Prince2, Agile (Scrum/SAFe). * Experience with media/advertising operations. * Exposure to regional compliance topics (privacy, labour, finance controls). Tools & Platforms Required: Wrike (or equivalent PM tool), one HRIS (e.g., Workday), one ERP (e.g., D365) Preferred: Choreograph/OMS, Chase Media, Adaptive, Power Platform Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Account Manager Location: Abuja Work Mode: Hybrid Job Purpose The Account Manager serves as the primary trusted advisor and ongoing point of contact for Moniebook customers post-onboarding. This role is accountable for driving long-term customer satisfaction, retention, and growth by ensuring customers maximise value from the Moniebook solution, achieve their business objectives, and remain engaged, successful partners. Operating as a proactive customer advocate, you will own the customer relationship lifecycle, monitoring signals, conducting regular business reviews, identifying expansion opportunities, resolving issues, and driving feature adoption that deepens product stickiness. Success is measured by customer retention (churn prevention), Net Promoter Score (NPS), expansion revenue (upsell/cross-sell), and customer satisfaction (CSAT) scores. Key Responsibilities * Customer Relationship Ownership: Serve as the primary point of contact for assigned customer accounts. Build trusted relationships with key stakeholders (business owners, managers, staff) through proactive communication, responsiveness, and genuine commitment to their success. * Proactive Customer Engagement & Support: Regularly check in with customers to assess satisfaction, understand evolving needs, provide guidance on best practices, and address questions or concerns before they escalate. Be the first responder for customer queries and issues, delivering quick, efficient solutions. * Adoption & Value Realization: Drive ongoing adoption of Moniebook features by educating customers on underutilised capabilities, sharing relevant use cases, and providing training refreshers. Monitor usage data to identify adoption gaps and proactively intervene to increase engagement and product stickiness. * Customer Health Monitoring & Risk Management: Track customer health signals, including login frequency, transaction volume, support ticket trends, and feature adoption. Identify at-risk accounts showing signs of disengagement or dissatisfaction, and implement targeted retention strategies to prevent churn. * Quarterly Business Reviews (QBRs): Conduct structured business review sessions with customers to analyse their usage data, showcase ROI and value delivered, align on business goals, surface insights and recommendations, and co-create success plans for the upcoming period. * Revenue Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs, business growth, and product usage patterns. Collaborate with Sales to introduce additional features, premium tiers, or complementary products that drive incremental revenue and customer value. * Issue Resolution & Escalation Management: Troubleshoot technical issues, configuration challenges, and operational questions. Coordinate with Product, Engineering, and Support teams to resolve complex issues while maintaining transparent communication with customers and managing their expectations throughout. * Customer Advocacy & Voice-of-Customer: Serve as the internal voice of the customer by collecting and synthesising feedback, feature requests, pain points, and competitive insights. Share these with Product and Leadership teams to inform product roadmap decisions and business strategy. * Renewal Management: Own the renewal process for assigned accounts, ensuring contracts are renewed on time with minimal friction. Proactively address renewal concerns, negotiate terms where appropriate, and secure long-term commitments that reflect the value delivered. * Continuous Learning & Product Expertise: Develop and maintain deep expertise in Moniebook's product capabilities, retail industry trends, competitive landscape, and customer success best practices. Participate in team training, product updates, and AM strategy initiatives to continuously elevate your impact. Qualifications * 3 - 5 years of experience in customer-facing roles such as customer success, account management, customer support, or client services (SaaS or retail technology experience strongly preferred) * Proven track record of managing customer relationships, driving retention, and achieving customer satisfaction targets * Strong interpersonal and communication skills with ability to build trust, influence stakeholders, and navigate difficult conversations with empathy and professionalism * Excellent problem-solving and conflict-resolution skills, able to diagnose issues, think critically, and deliver practical solutions under pressure * Technical aptitude with ability to quickly learn software products, troubleshoot issues, and effectively demonstrate product features to diverse audiences * Strong organizational skills and ability to manage multiple customer accounts, priorities, and projects concurrently without compromising quality * Data-driven mindset, comfortable analysing customer usage data, identifying trends, and translating insights into actionable strategies * Self-motivated, proactive, and results-oriented with strong sense of ownership and accountability for customer outcomes * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) About You * You're genuinely customer-obsessed, you measure your success by your customers' success and take personal pride in their achievements * You're a relationship builder who naturally earns trust, listens deeply, and makes customers feel heard, valued, and supported * You're proactive and anticipatory, you don't wait for problems to escalate; you spot early warning signs and intervene before customers consider leaving * You're commercially minded, you understand the business value of retention and expansion, and you're comfortable having revenue conversations with customers * You're a problem-solver at heart, you stay calm under pressure, think critically, and find creative solutions to complex customer challenges * You're organised and disciplined, you manage your book of business methodically, follow through on commitments, and never let important details slip through the cracks * You're collaborative and team-oriented, you work seamlessly across departments to deliver exceptional customer experiences and achieve shared goals * You're resilient and adaptable, you thrive in dynamic, fast-paced environments and view challenges as opportunities to learn and grow What Success Looks Like * Maintain >95% gross retention rate (GRR) across your customer portfolio, with proactive churn prevention strategies that keep customers engaged long-term * Maintain >80% active rate across your customer portfolio * Consistently identify and close upsell/cross-sell opportunities that drive 10-15% net revenue retention (NRR) growth annually within your accounts * Drive measurable increases in feature adoption across your accounts, with customers actively using 4+ core Moniebook capabilities that maximise platform value * Execute timely, friction-free renewals with 100% on-time contract completion and minimal escalations to leadership * Your customers become promoters, willingly providing references, testimonials, case studies, and referrals that support sales and marketing efforts * You regularly share customer insights that influence product decisions, contribute to CS process improvements, and mentor junior team members to elevate overall team performance What we can offer you Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning: We have a learning-and-development-focused environment, with an emphasis on knowledge sharing, training, and regular internal technical talks. Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the operations lead. * A behavioural and technical interview with the business lead. Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  ABOUT HONOR Our mission is simple: change the way we care for our parents so they can age safely at home. How we accomplish that mission is anything but simple. Delivering reliable home care requires coordinating people, schedules, geography, skills, preferences, and changing needs across a complex operating environment. Honor combines technology, operations, and the local expertise of our partner agencies to improve how care is delivered at scale. Our platform supports the caregivers who provide care, the teams who coordinate it, and the families who depend on it. We are looking for a Senior Manager, Data Science to lead a team applying advanced data science and AI to some of Honor’s most important operational challenges. ABOUT THE ROLE You will lead the development of models and decision systems that improve how Honor matches caregivers and clients, constructs sustainable schedules, allocates capacity, prioritizes operational work, and responds to changing conditions. This is not an analytics support role. Your team will work directly with Product, Engineering, and Care Operations to turn difficult operating problems into production systems that improve measurable outcomes. You will contribute to Honor’s broader Data Science and Applied AI direction, help shape the team’s roadmap, and remain hands-on as a player-coach. WHAT YOU’LL DO * Help shape the Data Science and Applied AI roadmap, identifying where predictive modeling, optimization, experimentation, forecasting, causal inference, and modern AI can create the greatest impact. * Lead the development of production models and decision-support systems that improve matching, scheduling, operational prioritization, and service reliability. * Apply modern AI, including agentic workflows, to improve how teams analyze information, make decisions, and execute operational work. * Partner with Product, Engineering, and Operations from problem definition through deployment, adoption, and iteration. * Establish strong standards for evaluating, monitoring, and responsibly deploying machine learning and AI-enabled systems. * Lead, coach, and grow the team while remaining hands-on in high-priority projects as a player-coach. EXAMPLES OF PROBLEMS YOU MAY SOLVE * Improving caregiver-client matching while balancing fit, continuity, availability, and travel. * Building more reliable and sustainable schedules for caregivers and clients. * Using data science and AI to identify operational risks earlier and help teams focus where they can have the greatest impact. ABOUT YOU * 7+ years of experience in data science, machine learning, operations research, applied AI, or a related field, including 3+ years leading teams. * Have built or led the development of models or decision systems that operated in production and influenced meaningful business or customer outcomes. * Can determine whether a problem calls for prediction, optimization, experimentation, simulation, workflow redesign, an AI agent, or no model at all. * Understand that successful applied AI requires more than choosing a model. It requires clear objectives, reliable data and tools, rigorous evaluation, thoughtful system design, and appropriate human oversight. * Experience partnering with Product, Engineering, Operations, and senior business stakeholders on ambiguous, cross-functional problems. * Comfortable working with imperfect operational data while maintaining a high standard for measurement and technical rigor. * Can communicate clearly with technical, operational, and executive audiences. * Have a bias toward action and an iterative approach to problem-solving. You are willing to inspect the data, understand the workflow, prototype solutions, and revise your view. * Are an effective people leader who can set clear expectations, develop talent, prioritize work, and build a strong technical culture. HELPFUL EXPERIENCE Experience with marketplace, logistics, workforce, scheduling, healthcare, or other complex operating systems is especially valuable, as is experience with optimization, forecasting, recommender systems, causal inference, agentic systems, or AI evaluation. A bachelor’s, master’s, or doctoral degree in a quantitative or technical field is welcome, but we care most about demonstrated ability, judgment, leadership, and impact. WHY THIS ROLE IS DIFFERENT Many companies have interesting datasets. Honor has a dynamic operating environment in which technical decisions directly affect caregivers, care teams, families, and older adults. The opportunity is to build systems that do more than predict outcomes. They will help Honor decide what to do next, execute more effectively, and continuously learn from the results. Our range reflects the hiring range for this position.  We use national average to determine pay as we are a remote first company.  Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program.  Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match. We provide medical, dental and vision coverage including zero cost plans for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, mental health benefits, wellness program, and discount program.   Hiring Salary Range $228,600—$254,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   * Department: Data & Technology Solutions (DTS) * Reports To: SVP Security and Compliance * Location: [London/Hybrid 2 days a week in office] * Position Type: Full-Time ROLE OVERVIEW The Product, Application and Offensive Security Lead is responsible for embedding security directly into the design, development, testing, and operation of DTS products and platforms. This is a hands-on security engineering role. The role requires someone who can work directly with product and engineering teams, review designs, assess APIs, run threat models, test systems, coordinate penetration testing, identify vulnerabilities, and help teams remediate issues. The role ensures DTS products, APIs, data collaboration capabilities, AI-enabled workflows, and client-facing services are designed, built, and tested securely. It also owns the practical offensive security and adversarial assurance activity needed to test DTS products from an attacker’s perspective. The Product, Application and Offensive Security Lead will work closely with Product, Engineering, Architecture, Infrastructure, Security Operations, Privacy, Cloud and Platform Security, and the ISMS and Risk Officer to ensure security issues are identified early, fixed effectively, and tracked through governance where required. ---------------------------------------------------------------------------------------------------------------------------------- KEY RESPONSIBILITIES 1. HANDS-ON PRODUCT AND APPLICATION SECURITY Provide hands-on security support across DTS products and engineering teams. This includes: * Reviewing product designs, technical designs, APIs, services, and integrations. * Identifying security weaknesses in applications, workflows, and data flows. * Advising engineering teams on secure implementation. * Supporting secure design decisions during product discovery and delivery. * Helping teams resolve security issues pragmatically without creating unnecessary delivery friction. 2. SECURE SOFTWARE DEVELOPMENT LIFECYCLE (SDLC) Embed security into the software development lifecycle across DTS. This includes: * Defining and applying secure engineering standards. * Supporting secure coding practices. * Reviewing CI/CD security controls. * Supporting SAST, DAST, SCA, secrets scanning, dependency scanning, and container scanning. * Helping teams triage, prioritise, and remediate security findings. * Working with engineering teams to make security checks practical and repeatable. 3. THREAT MODELLING AND SECURITY DESIGN REVIEWS Run threat modelling and security design reviews for new and changed capabilities. This includes: * Facilitating threat modelling sessions with engineering and product teams. * Reviewing authentication and authorization designs. * Assessing API exposure, data flows, trust boundaries, and abuse cases. * Identifying risks around tenant isolation, privilege escalation, data leakage, and misuse. * Documenting key findings, recommendations, and residual risks. 4. OFFENSIVE SECURITY AND ADVERSARIAL TESTING Carry out and coordinate offensive security testing across DTS products and platforms. This includes: * Performing hands-on security testing of products, APIs, and workflows. * Coordinating external penetration tests. * Supporting red team and purple team exercises where required. * Testing abuse cases and attacker paths. * Testing access control, authentication, authorization, and data leakage risks. * Validating remediation of security findings. * Feeding material risks into the ISMS and Risk Officer for tracking. 5. API, INTEGRATION AND DATA PRODUCT SECURITY Provide security assurance for APIs, integrations, and data products. This includes: * Reviewing externally exposed APIs and partner integrations. * Assessing rate limiting, authorization, tenant isolation, logging, abuse prevention, and data leakage controls. * Supporting secure integration between InfoSum, Open Intelligence, Resolve, WPP Open, and third-party platforms. * Reviewing data product workflows for misuse, excessive access, or unintended exposure. * Working with Privacy Engineering on privacy-sensitive APIs, algorithms, and outputs. 6. AI AND AGENTIC SECURITY TESTING Provide hands-on security review and adversarial testing for AI-enabled and agentic capabilities. This includes: * Testing prompt injection, tool misuse, data leakage, and excessive agency. * Reviewing how agents access APIs, data, tools, and workflows. * Testing whether agent permissions can be bypassed or escalated. * Assessing action boundaries and human approval points. * Working with Identity, AI, and Data Access Governance to validate agent access models. * Documenting AI and agentic security risks and remediation actions. 7. VULNERABILITY TRIAGE AND REMEDIATION SUPPORT Help teams understand, prioritise, and fix security vulnerabilities. This includes: * Reviewing vulnerability findings from scans, penetration tests, code reviews, cloud tools, and external reports. * Prioritising findings based on exploitability, exposure, data sensitivity, and business impact. * Working directly with engineers to define remediation options. * Validating that fixes are effective. * Supporting exception and risk acceptance decisions where remediation is delayed. * Ensuring significant issues are visible through the DTS risk process. 8. ENGINEERING ENABLEMENT AND SECURITY COACHING Act as a practical security partner to engineering teams. This includes: * Providing secure implementation guidance. * Creating lightweight security patterns and examples. * Coaching engineers on common application, API, and AI security risks. * Helping teams understand the “why” behind security requirements. * Supporting a culture where security is part of product quality, not a separate approval gate. ---------------------------------------------------------------------------------------------------------------------------------- KEY ACCOUNTABILITIES The Product, Application and Offensive Security Lead will be accountable for: * Hands-on application and product security support across DTS. * Secure SDLC guidance and practical adoption. * Threat modelling and security design reviews. * API, integration, and data product security reviews. * Offensive security and adversarial testing activity. * AI and agentic security testing. * Vulnerability triage, remediation guidance, and fix validation. * Coordination with ISMS/Risk to ensure material risks and exceptions are tracked. * Helping engineering teams build secure systems without unnecessary delivery drag. ---------------------------------------------------------------------------------------------------------------------------------- SKILLS AND EXPERIENCE The successful candidate will have: * Strong hands-on experience in application security, product security, offensive security, security engineering, or penetration testing. * Good understanding of modern software engineering, APIs, SaaS platforms, distributed systems, and cloud-native applications. * Experience with threat modelling and secure design reviews. * Practical knowledge of common application and API security risks, including authentication, authorization, tenant isolation, injection, data leakage, privilege escalation, and supply chain risk. * Experience using security testing tools and techniques across web applications, APIs, cloud services, and CI/CD pipelines. * Familiarity with SAST, DAST, SCA, secrets scanning, dependency scanning, and vulnerability management workflows. * Experience working directly with engineers to remediate findings. * Understanding of AI and agentic security risks would be highly valuable. * Ability to communicate clearly with engineering, product, architecture, security, and leadership stakeholders. * A pragmatic, delivery-aware approach to security. ---------------------------------------------------------------------------------------------------------------------------------- LEADERSHIP EXPECTATIONS The Product, Application and Offensive Security Lead is expected to: * Be hands-on and technically credible with engineering teams. * Act as a trusted security partner, not just a reviewer or approver. * Challenge insecure designs constructively. * Help teams find practical ways to reduce risk. * Prioritise issues based on real-world exploitability and business impact. * Work across multiple DTS product areas without becoming a delivery bottleneck. * Escalate material risks clearly through the appropriate governance routes. * Promote secure engineering habits through practical guidance and example. ---------------------------------------------------------------------------------------------------------------------------------- SUCCESS MEASURES Success in the role will be measured by: * Security being embedded earlier in product and engineering delivery. * Reduction in high-risk application, API, and product vulnerabilities. * Regular threat modelling and security reviews for critical DTS capabilities. * Effective offensive and adversarial testing of products, APIs, and workflows. * Faster remediation of penetration test and security testing findings. * Improved security assurance for AI and agentic workflows. * Engineering teams receiving practical, actionable security guidance. * Material security risks being surfaced and tracked through the DTS risk process. * Security being viewed by engineering teams as an enabler of trusted delivery rather than a blocker.   You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

At a glance: * Location: Austin or Pasadena * In-office expectation: 2+ days per week * Employment type: Permanent * Salary: $75,000-$90,000 Base + OTE * Why this role exists: To ensure new customers achieve value from their Redgate solutions as quickly as possible — delivering an exceptional onboarding experience, removing blockers, and driving adoption through close partnership with business and technical stakeholders. Redgate Software Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration. We build solutions that help data professionals securely manage the data and databases that their organisations depend on — creating ingeniously simple software that tackles complex database management challenges across the DevOps lifecycle. This is a space that's only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates. AI at Redgate By 2028, Redgate will operate as an expert-plus-agent company — domain experts amplified by AI, delivering customer value at a pace our peers can't match. AI handles the heavy lifting. Our people control the judgement. Everyone at Redgate works with Claude, giving you access to the best AI tools from day one Why join our Customer Success team? * Play a pivotal role in shaping the first experience customers have with Redgate — your work directly influences adoption, satisfaction, and long-term value. * Act as a trusted advisor across both business and technical stakeholders, building deep partnerships that go beyond the initial onboarding period. * Work at the intersection of commercial and technical teams, with real visibility and impact across the business. Core Responsibilities * Deliver an exceptional onboarding and implementation experience that drives adoption of Redgate solutions and ensures customers achieve their intended return on investment. * Build strong partnerships with business and technical stakeholders, demonstrating knowledge and expertise across Redgate's solution areas. * Own and co-manage Onboarding Plans, tracking progress against agreed milestones and KPIs in our CRM systems. * Work closely with internal technical teams to remove blockers, resolve issues, and deliver implementation best practice. * Coordinate with Redgate Professional Services and Premium Support where required, as per customer contracts. * Lead customer meetings — both face to face and virtual — acting as a trusted ambassador for Redgate at all times. What makes you a great fit * Customer-centric by nature — genuinely passionate about helping customers get value from software solutions. * Emotionally intelligent, with strong empathy for both customers and colleagues. * Experienced in a similar role — Onboarding Manager, Customer Success Manager, Account Manager, or equivalent — ideally within software or a software-related industry. * Able to build strong relationships, influence stakeholders, and drive consensus internally and externally. * Comfortable navigating ambiguity and managing change with a project management mindset focused on time-to-value. * Commercially minded and results driven, with strong business acumen and analytical skills. * Familiarity with Database Tooling — including Database DevOps, Automation, Security and Compliance, or Monitoring — is a bonus, but not essential. What's in it for you * A great benefits package, including generous leave, private healthcare, and pension. * Company Bonus Scheme * Strong commitment to your learning and career development through training, mentoring, and growth opportunities. * The chance to make a direct and visible impact on customer outcomes and Redgate's commercial success. What happens next? * Your application will be reviewed by a person — we don't use AI or automated tools to assess applications. Every profile is read by one of our Talent Partners. * You'll hear back within a few days — whether it's a next step or a no, we aim to respond promptly so you're not left wondering. * Our interview process is straightforward and consistent — you'll find more detail on our typical hiring process below, so you know what's coming and why. Belonging at Redgate We believe that people do their best work in an environment built on respect, fairness, and trust — and that diverse perspectives lead to better outcomes. Redgate is an equal opportunity employer, and we make hiring decisions based on skill, potential, and alignment with our values. You can read more about how we approach belonging and inclusion at Redgate on our Belonging at Redgate Page.

WE'RE UNLOCKING ACCESS TO THE NHS, BECAUSE HEALTHCARE IS NOT TRULY FREE UNTIL IT'S TRULY ACCESSIBLE 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ OUR PRINCIPLES Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 1. 💙 Care deeply 2. 🏋️‍♀️ Work hard 3. 🤝 Be your word 4. 💬 Trust in radical truth and transparency 5.  🚀 Do your life's best work 6. 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook. ✨ THE ROLE This is not a traditional Customer Success role. You’ll sit at the centre of product adoption, customer growth, and operational execution and owning the most critical stage of the customer journey and helping turn early traction into long-term success. If you thrive in fast-paced environments, enjoy solving problems, and want to play a key role in scaling a HealthTech startup, we’d love to hear from you. Salary: Starting at £45,000 + equity Office Location: - Stratford (E.London) - 4 days onsite & 1 WFH 🙋‍♀️ WHAT YOU’LL BE RESPONSIBLE FOR Customer Onboarding & Adoption * Own onboarding for new customers from initial activation through to successful adoption * Lead consultative onboarding calls via video and phone, focused on customer outcomes rather than simple product walkthroughs * Drive early engagement and ensure customers are actively using the platform * Demonstrate measurable ROI within the first 90 days through improved workflows, adoption, and customer outcomes * Act as the primary point of contact during the early customer lifecycle * Tailor onboarding approaches based on customer needs while balancing efficiency and personalisation Product Launch & Growth * Drive the successful rollout and scaling of new flagship products * Drive upsell opportunities across existing customers and contribute to wider growth targets * Identify and manage early adopter customers to ensure strong activation and retention * Troubleshoot customer issues in real-time to create a smooth and successful launch experience Product Operations & Process Building * Build and refine onboarding, support, and operational processes from scratch * Use AI tools and automation to improve onboarding, tracking, and internal workflows * Create scalable playbooks and documentation for future product rollouts * Track customer usage, feature adoption, and rollout performance Customer Insights & Cross-Functional Collaboration * Gather structured and unstructured customer feedback * Translate customer insights into actionable product and operational improvements * Work closely with Product, Engineering, Sales, and Account Management teams to improve customer experience and drive adoption * Identify recurring issues, feature gaps, and opportunities for optimisation 🎯 WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 3 MONTHS * Upsell target delivered on time, with strong activation among early adopters * A clear, repeatable onboarding playbook that did not exist before you joined * Product and engineering trust you as the voice of the customer * Retention and usage metrics are being tracked and showing early positive signals By Month 1: Get up to speed, start onboarding * Understand the product, the customer base, and where the biggest opportunities are * Map existing customers by upsell readiness and product fit * Shadow customer calls and get hands-on with all internal tools * Kick off first upsell conversations and launch initial onboardings * Identify and implement 3 quick wins to improve the onboarding experience By Month 2: Full upsell sprint - scale outreach and drive activation * Refine the upsell pitch based on what is working; cut what is not * Scale outreach using AI tooling to automate follow-ups and personalise at volume * Run structured feedback sessions and write first batch of product improvement tickets By Month 3: Target hit - now build for what's next * Hit the target and make sure customers are using the product to its full potential * Audit the full customer journey and formalise onboarding and support processes * Set up dashboards and tracking for adoption, usage, and churn signals * Design a post-onboarding check-in cadence to maintain engagement * Deliver a retrospective: what worked, what did not, and what comes next 👋 ABOUT YOU * 1+ years experience in a customer-facing, operational, commercial, or startup environment * Excellent communication skills with confidence running calls and building rapport quickly * Commercially minded with the ability to connect product usage to customer value and outcomes * Highly organised and comfortable managing multiple customers and priorities simultaneously * Energised by fast-paced environments and excited by solving problems * Proactive, adaptable, and willing to operate as a generalist where needed * Interested in AI, operational efficiency, and helping build scalable systems * Ambitious and motivated to grow quickly within Customer Success, Operations, or Growth * Passionate about improving healthcare through technology 💙 A BIT ABOUT US 💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23). 🚀 AN OPPORTUNITY FOR REAL UPSIDE 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month - see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! 🌈 INCLUSIVE & DIVERSE BY DESIGN We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.

WE'RE UNLOCKING ACCESS TO THE NHS, BECAUSE HEALTHCARE IS NOT TRULY FREE UNTIL IT'S TRULY ACCESSIBLE 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ OUR PRINCIPLES Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 1. 💙 Care deeply 2. 🏋️‍♀️ Work hard 3. 🤝 Be your word 4. 💬 Trust in radical truth and transparency 5.  🚀 Do your life's best work 6. 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook.   ✨ THE ROLE This is not a traditional Customer Success role. You’ll sit at the centre of product adoption, customer growth, and operational execution and owning the most critical stage of the customer journey and helping turn early traction into long-term success. If you thrive in fast-paced environments, enjoy solving problems, and want to play a key role in scaling a HealthTech startup, we’d love to hear from you. Salary: Starting at £45,000 + equity Office Location: - Stratford (E.London) - 4 days onsite & 1 WFH   🙋‍♀️ WHAT YOU’LL BE RESPONSIBLE FOR Customer Onboarding & Adoption * Own onboarding for new customers from initial activation through to successful adoption * Lead consultative onboarding calls via video and phone, focused on customer outcomes rather than simple product walkthroughs * Drive early engagement and ensure customers are actively using the platform * Demonstrate measurable ROI within the first 90 days through improved workflows, adoption, and customer outcomes * Act as the primary point of contact during the early customer lifecycle * Tailor onboarding approaches based on customer needs while balancing efficiency and personalisation   Product Launch & Growth * Drive the successful rollout and scaling of new flagship products * Drive upsell opportunities across existing customers and contribute to wider growth targets * Identify and manage early adopter customers to ensure strong activation and retention * Troubleshoot customer issues in real-time to create a smooth and successful launch experience   Product Operations & Process Building * Build and refine onboarding, support, and operational processes from scratch * Use AI tools and automation to improve onboarding, tracking, and internal workflows * Create scalable playbooks and documentation for future product rollouts * Track customer usage, feature adoption, and rollout performance   Customer Insights & Cross-Functional Collaboration * Gather structured and unstructured customer feedback * Translate customer insights into actionable product and operational improvements * Work closely with Product, Engineering, Sales, and Account Management teams to improve customer experience and drive adoption * Identify recurring issues, feature gaps, and opportunities for optimisation   🎯 WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 3 MONTHS * Upsell target delivered on time, with strong activation among early adopters * A clear, repeatable onboarding playbook that did not exist before you joined * Product and engineering trust you as the voice of the customer * Retention and usage metrics are being tracked and showing early positive signals   By Month 1: Get up to speed, start onboarding * Understand the product, the customer base, and where the biggest opportunities are * Map existing customers by upsell readiness and product fit * Shadow customer calls and get hands-on with all internal tools * Kick off first upsell conversations and launch initial onboardings * Identify and implement 3 quick wins to improve the onboarding experience   By Month 2: Full upsell sprint - scale outreach and drive activation * Refine the upsell pitch based on what is working; cut what is not * Scale outreach using AI tooling to automate follow-ups and personalise at volume * Run structured feedback sessions and write first batch of product improvement tickets   By Month 3: Target hit - now build for what's next * Hit the target and make sure customers are using the product to its full potential * Audit the full customer journey and formalise onboarding and support processes * Set up dashboards and tracking for adoption, usage, and churn signals * Design a post-onboarding check-in cadence to maintain engagement * Deliver a retrospective: what worked, what did not, and what comes next   👋 ABOUT YOU * 1+ years experience in a customer-facing, operational, commercial, or startup environment * Excellent communication skills with confidence running calls and building rapport quickly * Commercially minded with the ability to connect product usage to customer value and outcomes * Highly organised and comfortable managing multiple customers and priorities simultaneously * Energised by fast-paced environments and excited by solving problems * Proactive, adaptable, and willing to operate as a generalist where needed * Interested in AI, operational efficiency, and helping build scalable systems * Ambitious and motivated to grow quickly within Customer Success, Operations, or Growth * Passionate about improving healthcare through technology 💙 A BIT ABOUT US 💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23). 🚀 AN OPPORTUNITY FOR REAL UPSIDE 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month - see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! 🌈 INCLUSIVE & DIVERSE BY DESIGN We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  About us: Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  About the Role:  Franchise Business Consultants (FBC)  are the primary liaison between the company and the Home Instead network, providing consultancy to franchisees while continuing to protect and further the brand.  FBCs play a pivotal role in delivering real-time coaching, data-driven descriptive  action plans, and overseeing franchisees’ accountability and growth objectives. As a Senior Franchise Business Consultant, you will serve as a strategic consultant to franchisees— leveraging data, insight, and coaching to drive business performance, operational excellence, and execution — helping the company accelerate growth and build a modern, performance-based franchise system, while expanding your impact as a trusted partner to franchisees. This role requires availability during general company working hours but specific start and stop times are flexible based on geographical location.  Individuals are expected to manage their calendar and daily schedules, and Franchisees do not have input or access to FBC calendars. Additionally, this role requires occasional travel and attendance, as requested, at key quarterly, semi-annual and annual events including regional meetings and franchise owner conference.  Finally, in this position individuals spend approximately 65% of the time engaging directly with franchisees  in their assigned book of business. About the Team: The Franchise Management  team is dedicated to fostering growth within the Home Instead Network by providing  advice and guidance to organizations to help them improve their performance, solve problems, and achieve their business goals. As a Senior Franchise Business Consultant at Honor, you will:  * Drive franchisee performance by analyzing business data, identifying opportunities, and partnering with franchisees to implement targeted action plans that improve quality of care and client experience as well as  improve revenue, profitability, and operational efficiency. * Lead structured business reviews with franchise leadership teams, translating insights into clear priorities, measurable goals, and accountable next steps. * Coach and influence franchisees to strengthen leadership capability, decision-making, and execution discipline across multiple locations. * Accelerate adoption of systems and tools (e.g., data platforms, operational processes, and technology solutions) to increase visibility, consistency, and performance across the network. * Collaborate cross-functionally with internal teams to align initiatives, pilot new strategies, and ensure franchisee needs and field insights inform enterprise decision-making. * Exemplify core company leadership principles including: * Mission First which is demonstrated by prioritizing decisions that improve long-term brand health and owner success, even when it’s harder in the short term * Relentlessly Focus on Clients which is demonstrated by guiding franchisees to make decisions that improve client outcomes, connecting operational performance to quality of care and challenging franchisees when decisions may negatively impact client experience * Fly High and Dive Deep which is demonstrated by leading high-level strategic conversations with franchisees, conducting deep-dive business reviews, reconciling data vs. anecdotal feedback (a key challenge you’ve already identified), and knowing when to coach vs. when to analyze * Build Trust which is demonstrated by being a credible, honest advisor to franchise franchisees, delivering tough feedback (performance gaps, missed expectations), creating openness so franchisees, actually share real challenges, navigating conflict and alignment across HQ and franchisees Success in this role is built on three things: staying grounded in client outcomes, operating at both the strategic and tactical level, and building trusted relationships that enable influence and performance. We’re looking for you to bring: * Required Bachelor of Arts degree  * Preferred Masters of Business Administration, Healthcare Administration, Business Analytics / Data Science, Management / Strategy (MiM Programs) * Desirable experience in Data / Analytics and Information Systems, Franchise Management and Management Consulting * Desirable certifications in Data-related tools (e.g., BI platforms, analytics training), Project Management (PMP), Lean / Six Sigma, Franchise Management The annual base  salary range for this role is $142,200- $158,000.  Individual compensation will be commensurate with the candidate's experience and qualifications.   Base pay is just one part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including a zero cost plan for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.   We offer a generous time off program, Employee Assistance Program. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.  At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Head of Youth & Amateur Products About Hawk-Eye Innovations   Hawk-Eye Innovations, a Sony Sports Technology company, is the technology behind sport's biggest moments. From electronic line calling at Wimbledon and the US Open, to VAR, Goal-Line Technology and Semi-Automated Offside in football, ball tracking in cricket, the TMO in rugby, replay in the NFL, NHL and NBA, and Statcast in MLB, when the world's biggest events need to make the right call, capture the perfect angle, or unlock the next layer of insight, they trust Hawk-Eye. Since 2001 we've been making sport fairer, safer, more engaging and better informed, fusing computer vision, AI and broadcast craft across 25 sports in 100+ countries. Pioneering. Inspiring. Innovating in sport, from the field to the fan. Role Overview   Hawk-Eye's technology has defined elite sport for over two decades. Now, we are embarking on one of the most exciting strategic opportunities in our history: bringing that same world-class capability to the amateur sports market. As Head of Youth & Amateur Products, you will be the driving force behind this mission. This is a rare opportunity to build a new business unit from the ground up, leveraging Hawk-Eye's existing IP, data infrastructure, and brand credibility to unlock a new audience. You will lead across strategy, product development, commercial, and operations, with full P&L accountability and significant headroom to build a team around you. This is a senior entrepreneurial leadership role. You will have the backing of a world-class technology organisation, the expertise from the most successful sports technology officiating company, freedom to operate, and the commercial mandate to deliver meaningful growth. Key Responsibilities   Strategy & Market Development * Define and own the long-term vision and strategic roadmap for the Youth and Amateur business unit. * Identify key sports markets and amateur segments with the greatest opportunity for Hawk-Eye technology adoption. * Conduct market research and competitive analysis to inform strategic decisions and prioritise investment. * Develop and manage business cases for new market entry and product expansion. * Work closely with senior leadership to align Youth & Amateur strategy with wider Hawk-Eye and Sony Sports business objectives. * Monitor industry trends and emerging technologies to ensure Hawk-Eye remains ahead of the competitive curve in amateur sports tech. Product Development * Lead end-to-end development of new Youth & Amateur products; built from the ground up for amateur, grassroots, and recreational markets. * Translate complex, professional-grade technology into accessible, scalable, and affordable solutions without compromising on quality. * Define product requirements, user stories, and success metrics in collaboration with engineering and design teams. * Oversee the full product lifecycle: concept, prototyping, testing, launch, and continuous iteration. * Ensure products meet high standards of usability, performance, and reliability appropriate for consumer and semi-professional markets. * Foster a culture of innovation and continuous improvement within the product team. Commercial * Own the commercial strategy for Youth & Amateur, including pricing models, go-to-market planning, and revenue targets. * Identify and develop partnerships with sporting bodies, clubs, leagues, and retail or digital distribution channels in target markets. * Lead commercial negotiations and manage key stakeholder relationships. * Drive customer acquisition, retention, and growth strategies across amateur sports markets globally. * Collaborate with marketing to develop compelling campaigns and differentiated brand positioning for Youth & Amateur products. * Report on commercial performance against plan, providing clear insight and strategic recommendations to leadership. * Deliver growth expectations and ROI as defined within the agreed business plan. Operations & Team Building * Build and manage the operational infrastructure required to support the Youth & Amateurbusiness unit at scale. * Recruit, develop, and lead a high-performing cross-functional team across product, engineering, commercial, and operations. * Establish processes and frameworks for efficient product delivery, team collaboration, and performance management. * Manage budgets, resources, and timelines to ensure delivery against strategic milestones. * Work cross-functionally with Hawk-Eye's existing technology, engineering, and operations teams to leverage internal capabilities. * Identify and manage third-party vendors, partners, and suppliers as required. * Implement robust reporting mechanisms to track operational performance and drive accountability. About You   You are an entrepreneurial senior leader with a track record of building businesses or business units from early-stage through to commercial scale. You combine strategic clarity with hands-on delivery, and you are motivated by the chance to bring transformative technology to a market that has never had access to it. * Proven senior leadership experience, ideally within sports technology, consumer technology, or a related B2C or B2B2C industry. * Demonstrated track record of building and scaling products or business units; ideally from a standing start. * Strong strategic thinker with the ability to translate vision into actionable plans and commercial outcomes. * Commercially astute, with direct experience owning revenue targets and go-to-market strategies. * Solid understanding of product development processes with the ability to lead cross-functional teams through the full product lifecycle. * Experience working in or alongside amateur, grassroots, or participatory sports markets is highly desirable. * Exceptional communication and stakeholder management skills; able to influence at all levels, from engineers to board. * Entrepreneurial mindset: comfortable with ambiguity, adaptable, and relentlessly driven by results. * Thrives in fast-paced, high-expectation environments where ownership and initiative are rewarded. * Genuinely passionate about sport and the power of technology to transform participation at every level. * A natural leader and talent magnet; someone who builds strong teams and creates an environment where people do their best work.