Head of Merchant Experience (MX)

🧡 ABOUT ALMA At Alma, we believe sustainable commerce depends on fair, well‑balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers. Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt. As the buy now pay later leader in France and active in 10 European countries, we've empowered over +25,000 merchants and 10 million consumers. With 380+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started! 👐 ABOUT THE TEAM The Merchant Activation team's mission is to set merchants up for success and maximise TPV by providing an efficient onboarding journey with impactful training and tools. The team covers three scopes: Enterprise (managed by two Retail Project Managers), Mid-market, and international expansion across Italy and Spain. The numbers speak for themselves: by May 2026, the team had already launched more retail networks than in all of 2025 — including OGF (2,000 POS), Yves Rocher, and Prada across 9 European countries simultaneously. You'll report to the Head of Merchant Activation and work closely with Sales, Account Management, and the international teams (Italy, Spain) to ensure every merchant partnership starts strong and stays activated. This position is a CDI based in Paris. 💼 ABOUT THE JOB Own mid-market onboarding in France * Manage end-to-end onboarding of mid-market retail network accounts: project coordination, account creation, training delivery, and performance tracking for the first 3 months * Work hand-in-hand with Sales and Account Managers to ensure a seamless handover Deploy and train retail networks in Italy and Spain * Conduct training sessions in Italian and/or Spanish for in-store teams — from small boutiques to major retail networks * Coordinate deployments across markets, adapting Alma's onboarding methodology to local specificities Be the voice of the field inside Alma * Gather product feedback and verbatim from in-store staff across markets * Bring those insights back to Product and relevant teams to improve the merchant experience Keep raising the bar on activation * Constantly iterate on training formats and content — stay proactive, stay ahead * Contribute to improving the operating model and activation KPIs (SLA, quality, TPV) 💡 Your background might be in Customer Success, project management, or account management — what matters most is your ability to coordinate, communicate, and make things happen across multiple markets 🧩 ABOUT YOU To succeed in this job * 2–3 years of experience in customer success, project management, account management, or a similar client-facing role * Fluent in French, english, Italian and Spanish — this is the top priority; you'll be training in-store teams in their language * Comfortable juggling multiple accounts and priorities across markets * Strong project management skills: organized, rigorous, able to drive complex deployments end-to-end * Excellent verbal and written communication — you can explain things clearly to anyone, from a store manager to a C-level And it will be nice if you also * Are also fluent in French (a real plus for daily team life and onboarding) * Have some familiarity with the retail world or fintech/payments * Are naturally curious, empathetic, and pedagogic — you enjoy making things click for others * Are a doer with a humble attitude: you get things done without making it complicated Don't meet every single requirement? At Alma, we believe great hires come from diverse paths. If this role excites you, we encourage you to apply. We value potential, curiosity and the ability to grow as much as experience. 🧘  WHAT’S IN IT FOR YOU If you join, you will be able to grow and impact on: * Real, measurable impact — the retail networks you activate translate directly into Alma's TPV; you'll see the results of your work in the numbers * A pioneer role — the international expansion of Merchant Activation is just beginning; you'll be helping build how Alma operates in Italy and Spain, not just executing a playbook * A clear growth path — the natural evolution for this role is toward Retail Project Manager, with expanding scope across markets and merchant tiers 🤑 COMPENSATION & BENEFITS * Competitive salary based on 12 months * Profit-sharing and employee savings plan * Health insurance: 100% covered by Alma including family package * Disability insurance: 100% covered by Alma * Sport: partnerships with Gymlib and Classpass, or €30/month reimbursement for your sports activities * Maternity/paternity leave: salary maintained at 100% during leave with no seniority requirement. Return to work at 4/5 schedule paid at 100% for 8 weeks. * Sustainable Mobility Package (FMD): €544.80/year (excluding full-remote contracts) * Meal vouchers: €10/day, 50% covered by Alma * Mental health: free access to MindDay platform * Paid time off: 25 days/year (+ additional paid leave granted for employees on executive contracts) * Access to our Learning & Development Platform * 2 weeks of full remote possible per year in summer 🎯 INTERVIEW PROCESS * Video call with Ryslene, Talent Acquisition — to understand your background, motivation, and walk through the role * Interview with Eric, Head of Merchant Activation — deep dive on the role, your experience, and your fit with the team * Case study + International Team interview — a practical case study presented with Eric and Alma's international counterparts (Italy and Spain) * Coffee chat — meet the Merchant Activation team 🌍 DIVERSITY & INCLUSION At Alma, we believe that diversity fuels innovation and makes our community stronger. We are committed to building a workplace where every person feels seen, respected, and empowered to do their best work — whatever their gender, background, ethnicity, age, sexual orientation, religion, disability or lived experience. As an equal opportunity employer, we welcome applicants from all walks of life, and all employment decisions are made based on qualifications, merit, and business needs.

📍 Paris | Full-time | Fluent 🇫🇷 & 🇬🇧   At Bigblue, we're building the logistics backbone for the next generation of commerce. Modern brands sell everywhere: through their own online stores, marketplaces, retail, social commerce, and more. Across every channel, customers expect the same fast, reliable, and transparent experience after they buy. What used to be Amazon's exclusive advantage is now becoming the standard for every ambitious brand. We're helping them get there. Since 2018, we've built a tech-driven fulfilment platform used by 600+ brands, including Muji, Aigle, Scuffers, and Cabaïa. With 200+ Bigbluers across the UK, France, Spain, and Germany, our proprietary tech stack, and a network of 9 warehouses and over 100,000 sqm of fulfilment space across Europe, we ship millions of orders every month. And we're nowhere near done! Backed by €20M+ in funding, we're expanding across Europe and building the operating system that will power modern commerce operations at a global scale. At Bigblue, we hold ourselves to a very high bar: in the quality of our product, the rigour of our operations, and the care we bring to every merchant we work with. You'll be working alongside talented people on real, high-impact problems, in an environment where high standards come with genuine support, ownership, and room to grow. If you want your work to matter from day one, you're in the right place.     Description   As we scale, providing an exceptional merchant experience isn’t just important - it’s core to our strategy and long-term success.   To fuel this next stage of growth, we are building a dedicated Operations Management function focused entirely on empowering our merchant-facing Success organization: Account Management, Onboarding, Customer Success, and Support. This team will become the force multiplier that elevates how we operate, share knowledge, drive efficiency, and deliver value to every merchant we serve.   We are hiring a strategic, analytical, and highly autonomous Operations Manager to build this function from the ground up.   You will architect the systems, processes, and enablement programs that transform how our merchant teams operate — and how they partner with the rest of Bigblue - both today and as we scale.   This role reports directly to the Head of Merchants, with the potential to lead a team of 2.   If you are a former consultant or operator who loves building structure from ambiguity, optimizing performance, and driving measurable outcomes at scale, this is a rare opportunity to shape a critical growth engine.   🚀 Your mission   Build and execute the end-to-end strategy for enablement & operations of the merchant team - defining how teams learn, how processes scale, how knowledge flows, and how we prepare customers (and our people) for product evolution.