Sökresultat för "Adoption"

Företagspresentation Till vår kund Siemens Energy, en ledande global aktör inom energibranschen, söker vi nu en Change & Adoption Lead – SAP S/4HANA för ett uppdrag på deras site i Finspång. Företaget är tack vare högteknologisk och innovativ produktutveckling en etablerad partner inom energisektorn som levererar avancerade samt hållbara lösningar för marknadens nuvarande och framtida behov. Du får genom det här uppdraget möjlighet att arbeta i en internationell och framåtsträvande miljö där utvecklingsmöjligheterna är många. Det här är inledningsvis ett konsultuppdrag på ca 6 månader via Unik Resurs med mycket god möjlighet till förlängning. Ansökningar kommer att hanteras i augusti. Arbetsuppgifter och ansvarsområden Stora systemprojekt handlar minst lika mycket om människor som om teknik. Som Change & Adoption Lead säkerställer du att verksamheten är redo för nya arbetssätt när SAP S/4HANA införs. Hur du kommer att påverka Du kommer att: Driva förändringsledning Genomföra stakeholderanalyser Planera kommunikation Hålla workshops Samordna utbildningar Hantera förändringsmotstånd Stödja verksamheten under Go Live Din profil Vi söker dig som har Erfarenhet av förändringsledning (OCM) Erfarenhet från stora transformationsprojekt God förståelse för SAP eller ERP Stark kommunikativ förmåga Flytande engelska, svenska är meriterande Bli en del av Unik Resurs – Din karriär och utveckling är vår prioritet! Vi värderar varje individs unika kompetens och engagemang. På Unik Resurs strävar vi efter att inte bara vara din arbetsgivare, utan en partner i din karriärsutveckling. Vi är ett team och genom regelbundna avstämningar jobbar vi tillsammans för att du både ska utvecklas och trivas i din roll som konsult. Vårt erbjudande: Fast månadslön: Hos oss får du ekonomisk stabilitet med en konkurrenskraftig och pålitlig månadslön. Trygga anställningsvillkor: Vi följer kollektivavtal och erbjuder förmånliga försäkringar för din trygghet och välbefinnande. Personlig och professionell utveckling: Du kommer att ha kontinuerlig kontakt med din Konsultchef, som finns där för att ge både personlig support och professionell coachning. Unikt nätverk: Som en del av Unik Resurs är du aldrig ensam. Du blir en del av ett nätverk av professionella, där samarbete och stöd står i centrum. Kompetensutveckling genom Unik Academy: Vi investerar i din framtid genom kontinuerlig utbildning och utvecklingsmöjligheter via vår Unik Academy. Vi välkomnar dig att ta nästa steg i din karriär med oss på Unik Resurs. Ansök idag för att bli en del av vårt engagerade och framåtsträvande team! Ansök redan idag! Passar du in på ovanstående profil, tveka inte att ansöka redan idag! Urval sker löpande vilket innebär att tjänsten kan komma att tillsättas innan sista ansökningsdatum. Glöm inte att motivera så utförligt som möjligt varför just du är lämplig för denna tjänst och att uppdatera dina uppgifter i ditt CV. Sök tjänsten genom att klicka på ansök och registrera dig i vår databas, detta för att följa riktlinjerna som gäller för GDPR. För frågor gällande tjänsten eller rekryteringsprocessen vänligen kontakta ansvarigt rekryteringsteam; Jessica Ferm 070-410 63 91 jessica.ferm@unikresurs.se Unik Resurs Välkommen till Unik Resurs! Din rekryterings- & utvecklingspartner i med- & motgång Hos oss är du alltid välkommen att kontakta ansvarig rekryterare om du har frågor eller funderingar kring ett annonserat uppdrag. Om inte detta uppdrag passar dig är du välkommen att kontakta oss så kanske vi kan hitta ditt drömjobb tillsammans. Vi känner regionen och vet var du kan göra bäst nytta med din profil. Lycka till! #LI-Onsite, #LI-Hybrid

EQT is looking for a Head of AI Enablement & Digital Workplace to lead firm-wide adoption of AI tooling and own the day-to-day digital workplace experience. This is a senior leadership role that sits within the Digital Employee Experience (DEX) team, reporting to the Head of DEX, and leads a team of six across two connected pillars: AI enablement and digital workplace. ABOUT THE TEAM The Digital Employee Experience team exists to make technology work for people — not the other way around. We focus on turning platform capability into real, measurable usage across the firm, shaping the surfaces and experiences employees rely on every day. The team is collaborative by nature, partnering closely with Technology, Communications, HR, and Security to land change smoothly across a global, distributed workforce. ABOUT THE ROLE As Head of AI Enablement & Digital Workplace, you will translate AI platform capability into practical, daily use — building the skills, content, and communities that drive adoption — while also owning the collaboration and productivity surfaces that the firm's digital experience runs on. You will set the strategic direction for both pillars, lead a team of six, and serve as a credible voice to executive stakeholders on the firm's AI and digital workplace journey. As part of the role, you will likely involve travel to other EQT offices. * Lead AI adoption strategy end to end: analyse usage data, curate reporting, and build a credible impact and ROI narrative for senior leadership. * Maintain a discoverable, well-curated destination where employees can explore AI tools and proven use cases, supported by a growing library of reusable assets. * Build and sustain a network of AI champions across the firm, running regular forums that share practice and accelerate adoption. * Develop the firm's AI capability at every level — from hands-on coaching for senior partners to accessible enablement programmes for the wider workforce. * Lead AI-related internal and external communications across all formats, including presentations, video, and written content. * Embed AI onboarding into joining and integration processes for new and acquired teams. * Own the digital workplace experience across the firm's core collaboration, productivity, and video tooling, driving adoption, best practice, and continuous improvement. * Set and drive the digital workplace roadmap, keeping surfaces coherent, increasingly AI-enabled, and advocating for a simpler, leaner tool estate. * Lead, coach, and develop a team of six, setting clear priorities and managing performance across both pillars. WHAT SUCCESS LOOKS LIKE (FIRST 12 MONTHS) * Measurable, sustained lift in active AI usage and a credible impact/ROI story for leadership. * AI tooling embedded into the daily collaboration surfaces, not siloed. * A self-sustaining champions network and a maturing skills library. * Digital workplace surfaces that employees rate as a genuine improvement to how they work. ABOUT YOU You bring a rare combination of strategic thinking, hands-on technical fluency, and genuine passion for people and change. You are at your best when you are in the room with end users, and you bring the same level of care and patience to coaching a senior partner as you do to supporting a first-time AI user. What you'll bring (must-have): * Proven experience leading a small team, with a track record of developing individuals and managing performance. * Demonstrated success driving enterprise software adoption and change at scale, with measurable outcomes. * Deep, hands-on familiarity with collaboration and productivity platforms, including Microsoft 365, Slack, and Zoom, as well as intranet and communications tooling. * Strong communication skills at executive level, with the ability to craft and deliver compelling narratives across decks, video, and written formats. * Data literacy — able to turn usage data and platform analytics into a clear and credible impact story for leadership. * Real fluency with enterprise AI tools, including large language models such as Claude, and a consistent habit of staying current as the space evolves. * Proven ability to manage stakeholders up to executive level across multiple functions. * Willingness to travel regularly to other EQT offices Nice to have: * Background in private equity, financial services, or another regulated environment. * Familiarity with AI governance or acceptable-use frameworks. * Experience supporting a multi-region, distributed workforce. * Exposure to information architecture or employee communications strategy. WHAT WE OFFER At EQT, you will work at the intersection of technology and people, with the scope to shape how an ambitious global firm thinks about AI and the digital workplace. You will have the autonomy to build, a team to develop, and executive visibility to make a real impact. We believe in investing in our people — through meaningful work, continuous learning, and a culture that values diverse perspectives and ways of thinking. COMPENSATION & BENEFITS NOTICE We offer a competitive total rewards package including base salary, determined based on the role, experience, skill set, and location. Eligible employees may also receive discretionary incentive compensation, awarded in recognition of individual performance and company results. EQT provides a comprehensive benefits offering designed to support employee wellbeing, development, and work-life balance. Benefits include paid time off, parental leave, wellbeing and wellness support, flexible working arrangements, and learning and development opportunities. Benefits are effective from the first day of employment and may vary by location and role. Inclusion at EQT Our vision for EQT employees is to build high performing & engaged teams. Our competitive edge comes from fostering an environment where every individual feels valued, empowered, and motivated to drive business impact. Our commitment to inclusion is not just about fairness; We understand and believe that being a great place to work drives the best performance.At EQT, inclusion is a business imperative and it's embedded into our talent strategy, decision-making, and culture to ensure that every individual and team operates at their full potential. By doing so, we unlock better collaboration, stronger innovation, and superior investment outcomes. About EQT EQT is a purpose-driven global investment organization focused on active ownership strategies. With a Nordic heritage and a global mindset, EQT has a track record of over three decades of developing companies across multiple geographies, sectors and strategies. EQT has investment strategies covering all phases of a business’ development, from start-up to maturity. EQT has EUR ‌ 270 billion in total assets under management (EUR ‌ ‌141 billion in fee-generating assets under management), within two business segments – Private Capital and Real Assets. With its roots in the Wallenberg family’s entrepreneurial mindset and philosophy of long-term ownership, EQT is guided by a set of strong values and a distinct corporate culture. EQT manages and advises funds and vehicles that invest across the world with the mission to future-proof companies, generate attractive returns and make a positive impact with everything EQT does. EQT has offices in more than 25 countries across Europe, Asia and the Americas and has more than 1,900 employees. More info: www.eqtgroup.com Follow EQT on LinkedIn, X, YouTube and Instagram

WHO WE ARE * Artefact is a leading global consulting firm dedicated to accelerating the adoption of data and AI. We work with a variety of businesses, from supermarket chains, to private equity firms and telecoms; including Nissan, L'Oréal, Carrefour, WHSmith, Orange, Beiersdorf, BNP Paribas, and Samsung. * Our success stems from combining advanced data technologies, agile methods for quick delivery, and dedicated teams of data scientists, data engineers, business consultants, and data analysts. * Our 1,700 employees operate in 25 countries (Americas, Europe, Asia, Middle East, India, Africa) and we partner with 1,000+ clients. WHAT YOU WILL BE DOING As a Junior Software Engineer in our London office, your role will encompass: * working on engineering projects together with senior team members * training and certification to enhance your skills in software engineering, data science, and data architecture. QUALIFICATIONS NECESSARY EDUCATION AND EXPERIENCE * Education: A Bachelor's or Master’s degree in Computer Science, Mathematics, Statistics, Physics, Engineering, or a related quantitative field. * Programming Proficiency: Strong programming skills in Python and a solid understanding of data structures and algorithms. * Software Engineering Fundamentals: A demonstrable understanding of version control and repository tools (Git, CI/CD) and a commitment to writing clean, well-documented code. * Data Skills: Experience with SQL for querying relational databases. * Problem-Solving Skills: An analytical mindset with the ability to break down complex problems into manageable steps. * Eagerness to Learn: A genuine passion for technology and a proactive attitude towards self-development and learning new skills, as demonstrated through projects or coursework. * Communication & Collaboration: Strong verbal and written communication skills, with the ability to work effectively in a team environment and learn from senior members. DESIRABLE EXPERIENCE * Cloud & MLOps Exposure: Basic familiarity with a cloud platform (AWS, GCP, or Azure) and an awareness of concepts like containerization (Docker). * Core ML Knowledge: A good grasp of fundamental machine learning concepts, including supervised/unsupervised learning, model evaluation techniques, and feature engineering. * Advanced Education: A Master's degree or PhD in a relevant field is a strong plus. Hybrid working pattern

ABOUT THE ROLE We are seeking a hands-on, technically fluent engineer to drive the adoption of AI across our entire development organization - someone who finds the friction in how teams work and turns it into automated, AI-powered solutions. As our AI Enablement Engineer, you will embed with engineering and product teams to identify where AI can remove repetitive, manual work, then build and ship the solutions that make it happen. You will work closely with our AI Efficiency Architects and AI Evangelist to turn high-level AI strategy into concrete, measurable wins on the ground. This role is ideal for someone who enjoys variety, moves fast, and gets real satisfaction from seeing their work adopted and relied upon by teams across the company. Your Mission Accelerate how the entire development organization works by finding high-impact use cases for AI, building the solutions that automate them, and spreading those wins so they scale across teams. YOU WILL BE RESPONSIBLE FOR: Use Case Discovery: work directly with engineering and product teams to map their workflows, spot repetitive or slow processes, and identify the highest-impact opportunities for AI-driven automation across the development organization. Rapid Prototyping & Delivery: act as a builder - lead the technical design and implementation of working solutions such as prompt workflows, lightweight agents, scripts, and integrations that prove value fast, then partnering with the AI Efficiency Architects to harden anything that needs to run in production. Reusable Enablement Assets: create templates, playbooks, and repeatable patterns so a proven AI win can spread from one team to many without bespoke work each time. Adoption & Measurement: drive genuine adoption of AI tooling across teams and tie every solution back to concrete outcomes - time saved, throughput, and delivery speed - so impact is visible and quantifiable to leadership. Feedback to the Platform: surface recurring needs and friction back to the AI Efficiency Architects, so the internal AI gateway and tooling evolve toward what teams actually need. Technical Mentorship & Influence: mentor senior engineers on AI best practices and influence engineering roadmaps. OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING: ESSENTIAL SKILLS Staff-Level Engineering Foundations: 8+ years of professional software engineering experience (Java, Python, Go, or TypeScript) with a proven track record of delivering complex, distributed systems in a production environment. Production-Ready AI Expertise: Deep, hands-on experience moving AI from a cool prototype to a real-world tool. You don’t just write basic prompts - you know how to build reliable agents and RAG workflows, and you understand the practical side of LLMs, like managing costs, speed, and context limits to make tools actually work for production. Strategic Problem-Solving: You have a strong bias for action and can take a vague problem and turn it into a working solution fast. While you focus on delivering value quickly rather than chasing perfection, you always think big - building smart, reusable tools that fix root problems for hundreds of developers, not just one team. Collaboration & Communication: excellent interpersonal skills and the ability to work alongside many different teams, understand their needs, and bring them along on the adoption journey. SDLC/DevOps Familiarity: working knowledge of the tools that underpin the software delivery lifecycle (e.g., GitLab/GitHub, CI/CD pipelines, source control) so that solutions fit naturally into how teams already work. Self-Direction: capacity to manage a varied portfolio of work across multiple teams, prioritize for impact, and deliver with minimal supervision. NICE TO HAVES Excellent presentation and training skills Previous experience running enablement, developer experience, or internal tooling initiatives WHO WE ARE At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide. BENEFITS Hybrid work policy 4 weeks of Workation (T&C apply) 30 annual vacation days Occupational Pension 5,000 SEK wellness contribution annually Parental Leave Top-Up Possibility to enrol in a private health care insurance for both you and your partner 1,500 SEK equipment allowance Benify - benefits portal with many offers and discounts In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen! Would you be a good fit for the Leo Pride - give us a roar! **As our company working language is English, we’d like to see your CV in English, please**

The opportunity Hitachi Energy is establishing an AI Center of Competence (AI CoC) within HVDC Engineering to accelerate the adoption of Artificial Intelligence across engineering, project delivery, operations, and lifecycle services. We are seeking a highly driven AI Program Manager to build this initiative from the ground up. You will shape the vision, structure, governance, and execution model of the AI CoC, working across global engineering, digital, IT, and business stakeholders. This is a strategic, high-impact role combining program leadership, organizational development, and AI transformation. How you’ll make an impact AI Center of Competence Establishment: Define and build the AI Center of Competence from the ground up by setting its vision, operating model, governance, engagement framework, and success metrics aligned with HVDC and Hitachi Energy strategy. Strategy, Roadmaps & Execution: Develop and execute multi-year AI roadmaps that translate business challenges into prioritized, funded AI initiatives delivered from concept to industrialized solutions. Stakeholder & Change Leadership: Mobilize stakeholders, sponsors, and department champions across HVDC to drive organizational alignment, adoption, and trust in AI-driven transformation. Domain & Problem Ownership: Identify, structure, and prioritize high-value, measurable AI use cases across HVDC engineering domains such as design, simulation, asset lifecycle, project execution, and knowledge management. Ecosystem & Partnerships: Build and govern a strong internal and external AI ecosystem including digital teams, technology partners, and research institutions to accelerate innovation and delivery. Program Governance & Delivery: Establish and run robust governance, delivery standards, and performance tracking to ensure AI initiatives are secure, compliant, and deliver measurable business value. Your background Proven experience in program or portfolio management in complex technical or engineering environments. Strong understanding of AI / data / digital transformation concepts (hands-on development not required, but strong conceptual and delivery understanding is essential). Experience working with multiple stakeholders across business and technology. Strong strategic thinking combined with execution discipline. Excellent communication, facilitation, and stakeholder management skills. Experience building new structures, processes, or organizations from scratch. What we offer Collective agreement Flexible working time Health care and wellness allowance Fantastic career possibilities within Hitachi Energy both within Sweden and globally Mentor to support you throughout onboard phase Various trainings and education supporting employee development​ Diversified company with over 70+ nationalities working in Sweden Supplementary compensation for parental leave Employee Benefit Portal with thousands of discounts and perks More about us Are you ready for a new exciting challenge? Does the above description sound like you? Welcome to apply! Applications will be reviewed on an ongoing basis, so don’t delay – apply today! Recruiting Manager Kyle Chan, kyle.chan@hitachienergy.com.com will answer your questions about the position. Union representatives - Union representatives – Sveriges Ingenjörer: Nawzad Rashid, +46 107-38 91 48; Ledarna: Frank Hollstedt, +46 107-38 70 43; Unionen: Karin Ulvemark, +46 107-38 51 42 and Ingrid Rinaldo, +46 107-38 58 19. All other questions can be directed to Talent Acquisition Partner Fredrik Söder, fredrik.soder@hitachienergy.com.

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human. YOUR MISSION 💪 The Principal Architect plays a key role in driving growth across the Cloud & Infrastructure Practice. We’re looking for a highly technical leader to shape our solutions and services strategy alongside the Practice Director. You’ll act as the technical authority across Professional and Managed Services, guiding technology choices and leading our approach across key vendors. You’ll introduce new technologies, evolve our capabilities, and stay highly visible with internal and external stakeholders. This role is ideal for a senior or lead consultant ready to step away from day‑to‑day delivery and move into a strategic and forward‑looking position. WHAT YOU’LL BE DOING 🎯 * Build and maintain technical relationships with key stakeholders within customers and strategic vendors * Serve as technical authority across Professional Services and Managed Services for post‑sale customer engagements. * Provide senior‑level technical escalation for the PMO and Managed Service operations teams. * Collaborate with Professional and Managed Services leadership to implement new and improve existing service models. * Support the Practice Director on technical strategy and emerging technology adoption. * Taking a leading role in creating and embedding new packaged service offerings. * Build and maintain technical training and certification pathways for technical team skills development. * Undertake knowledge sharing and technical mentoring to aid skills development across technical teams. * Define, maintain, and standardise documentation, operating procedures, and implementation best practices. * Oversee demo and training lab environments for the Practice, support customer demonstrations as needed. * Collaborate with the ‘boxxe Labs’ product team to expand the portfolio of in-house developed software platforms that differentiate us in the market. WHAT EXPERIENCE WE THINK YOU’LL NEED 🚀 * 5+ years’ experience in a senior or lead consultant role, implementing large and complex infrastructure solutions in customer environments * Knowledge of key cloud technologies (cloud services, compute, data, storage, virtualisation,) * Certified to expert level in at least one of Microsoft Azure, VMware, Dell, and/or HPE. * Familiarity with infrastructure-as-code and IT automation tools * Strong organisational skills * Excellent quality of documentation * Exemplary communication skills * Flexibility to travel throughout the UK when needed * Matured commercial awareness * Ability to influence customers, vendors, and colleagues * Familiarity with any AI/ML frameworks, Kubernetes, or other cloud services (AWS, GCP etc.) is a benefit     >  As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, > and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, > age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and > business need.

🚀 Business Developer Are you excited about driving the launch of an innovative digital platform and creating real customer value? We are looking for a Business Developer to lead customer onboarding, activation, and platform adoption in a fast-paced and entrepreneurial environment. You will play a key role in connecting customers with Commercial, Product, and Tech teams to ensure a successful rollout and continuous improvement of the platform. 🌟 About the Role As a Business Developer, you will be responsible for onboarding customers, driving platform adoption, gathering customer feedback, and helping improve both the product and the overall customer experience. This is a hands-on role where you will work cross-functionally and have a real impact on the success of the platform. 🎯 Key Responsibilities Lead customer onboarding and platform activation Drive customer engagement and long-term platform adoption Conduct user testing and gather structured customer feedback Translate customer insights into actionable improvement initiatives Track and analyze KPIs related to customer activation and usage Collaborate closely with Commercial, Product, and Tech teams Support the development of commercial initiatives and customer value ✅ Requirements Relevant university degree or equivalent work experience Experience with implementations, rollouts, or customer enablement Strong experience in customer-facing roles Experience working in fast-paced environments Strong understanding of KPIs and performance tracking Fluent in both English and Swedish ⭐ Meritorious Experience working with Product and Tech teams Experience with digital platforms or marketplace solutions Additional European language skills 👤 Who You Are Strong relationship builder with excellent communication skills Commercially driven and customer-focused Structured and proactive Analytical with a problem-solving mindset Comfortable working cross-functionally 📍 Assignment Details 📍 Location: Stockholm 📅 Assignment Period: August 17, 2026 – December 31, 2026 🕒 Workload: Full-time (100%) 🏢 Work Model: On-site 📝 Additional Information: CV must be submitted in English. A background check will be conducted before the assignment starts. Sway Sourcing är en innovativ rekryteringspartner som specialiserar sig på att matcha rätt talang med rätt företag – snabbt och effektivt. Vårt huvudfokus ligger inom Ekonomi, Administration, HR, Marknad och IT, men vi har även den breda expertis och flexibilitet som krävs för att leverera skräddarsydda rekryteringslösningar inom alla branscher. Trots att vi är en relativt ny aktör har vi redan byggt förtroende hos många av Sveriges största företag och arbetar både nationellt och internationellt. Med baser i Sverige och Spanien erbjuder vi en unik kombination av lokal expertis och global räckvidd. Vårt starka nätverk och djupa branschinsikter gör oss till en självklar partner för företag som vill ligga steget före i sin rekrytering.

YOUR MISSION JOB TITLE: Billing Administrator JOB LOCATION: Belfast TERMS: 6 month (secondment)     THE JOB  This role is for someone who is looking to make a real investment in their career. Reporting to the Billing Manager the purpose of the role is to ensure residential and commercial customers are billed accurately and on time. The post provides an opportunity for a self-starter to contribute to a new company and expand their knowledge as we grow and implement new systems. YOUR PROFILE WHAT WILL YOU BE DOING? * Ensure referred customer billing queries are responded to and resolved within SLAs, making outbound calls and emails to customer as appropriate.  * Administer subscription changes to ensure customers are billed accurately and on time * Support data integrity across systems through internal audit and quality control activities * Work closely with Customer Services and Payment Resolutions to remove issues blocking payment * Processing financial transactions accurately  * Administration of customer refunds, Direct Debit set up, account amendments and manual charges with a high degree of accuracy * With limited supervision, work independently to complete assigned tasks and responsibilities to meet agreed objectives as requested by the Billing Manager.    WHAT WILL YOU BRING? * Recent experience within a billing or finance department, preferably in telecommunications or utilities.  * Proven experience in dealing with complex customer account queries in a customer facing environment. * Proficiency in Microsoft Excel.  * Strong numeracy skills and an eye for detail. * Ability to adapt to new systems.  * Ability to manage changing priorities within tight deadlines while ensuring quality output and delivery of results.  * Ability to communicate in a professional and amenable manner. WHY US? IS FIBRUS FOR ME?  At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.    We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption.    As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!   HOW TO APPLY To apply to join the Fibrus Group, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus.  At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.

SLSQ327R347 Databricks is seeking a Lakebase Sales Specialist to help customers modernise their operational data foundation with Databricks Lakebase, our fully-managed Postgres offering for intelligent applications. This high-impact role sits within the Lakebase Go-To-Market team and partners closely with regional Account Executives to drive adoption of Lakebase with platform, application, and data teams. Lakebase gives customers a unified, governed foundation for operational workloads and AI-native applications, helping them move away from a fragmented estate of point databases toward a modern, scalable, serverless Postgres service. If you want to be at the forefront of operational databases for AI and intelligent applications at one of the fastest-growing data and AI companies in the world, this is your opportunity. The impact you will have:  * Drive new Lakebase revenue by identifying, qualifying, and driving Lakebase activations and consumption within a defined territory, in partnership with regional Account Executives and the broader account team * Lead with outcomes for key Lakebase personas, including platform teams and developers, data teams, and central IT, articulating how Lakebase helps them ship features faster, simplify operational data architectures, and improve governance and cost efficiency * Sell the value of fully-managed Postgres for intelligent applications, positioning Lakebase as the optimal choice for operational workloads that power real-time, AI-driven experiences * Run complex sales cycles from discovery and value hypothesis through commercial negotiation and close, navigating executive, technical, and line-of-business stakeholders * Orchestrate proof-of-value and POCs that validate Lakebase’s benefits for OLTP-style workloads, reverse ETL, and AI/ML-driven applications, in partnership with solution architects and specialists * Compete and win against legacy and cloud-native operational databases by leveraging our compete assets, benchmarks, and customer references * Align to measurable business outcomes such as performance, developer productivity, time-to-market for new features, cost reduction, and simplification of the operational data landscape * Partner cross-functionally with Product Management, Marketing, Customer Success, and Partner teams to shape territory plans, launch plays, and co-selling motions with key ISVs and GSIs * Enable the field by sharing Lakebase best practices, success stories, and sales motions with broader sales teams, helping scale Lakebase proficiency across the organisation What success looks like in this role: This role requires the ability to operate across two key motions simultaneously: * Establish top strategic focus accounts by engaging application development teams to create net-new intelligent applications leveraging Lakebase * Drive longer-term Postgres standardisation and migration within Databricks' most strategic accounts Success in this role requires strength in four areas: 1. Business ownership: Operate at a business-unit level by tracking revenue, pipeline, and key observations, and by identifying areas needing additional focus or support. 2. Strategic account engagement: Partner with account teams to engage priority accounts, driving strategic opportunities from initial engagement through successful outcomes. 3. Field, account, & customer enablement: Align customers and the field on the value of Lakebase by equipping AEs and SAs with the messaging and execution motions needed to confidently own accounts without specialist intervention. 4. Market voice and thought leadership: Develop an internal and external presence, and by representing Databricks at key first- and third-party events. The interview process is designed to evaluate candidates across all four of these dimensions. What we look for: * Relevant enterprise sales experience, consistently exceeding quota in complex, multi-stakeholder deals * Proven success selling data platforms, operational databases (e.g., Postgres, MySQL, cloud-native DBaaS), or adjacent data/AI infrastructure to technical buyers and business leaders * Strong understanding of modern data and application architectures, including cloud-native services, microservices, event-driven systems, and how operational data underpins AI and analytics strategies * Ability to sell to both technical stakeholders (developers, architects, data engineers) and business stakeholders (product leaders, operations, line-of-business owners) * Demonstrated experience leading specialist or overlay motions, working jointly with core Account Executives to create and progress opportunities * Executive presence with the ability to whiteboard architectures, lead C-level conversations, and build trust with senior decision makers * Strong value selling skills: adept at discovering pain, building a business case, and tying technical capabilities to clear, quantified outcomes * Excellent communication, storytelling, and negotiation skills, with comfort presenting to both large and small audiences * Bachelor’s degree Preferred qualifications * Experience selling Postgres, operational databases, OLTP workloads, or transactional cloud database services, ideally within large or strategic accounts * Familiarity with data platforms, lakehouse architectures, and cloud ecosystems (AWS, Azure, GCP), including how operational databases fit within broader data and AI strategies * Understanding of reverse ETL, real-time decisioning, and operational analytics use cases, and how they drive value for customer-facing and internal applications * Exposure to AI-native and agent-driven applications that depend on low-latency, highly scalable operational data services * Prior experience in a high-growth, category-creating environment, helping shape new plays, messaging, and customer narratives * Experience collaborating with partners and ISVs to drive joint pipeline and co-sell motions This description is intended to outline the core responsibilities and qualifications for the Lakebase Sales Specialist role. Actual responsibilities may evolve as the Lakebase product and go-to-market motions continue to grow and mature.   About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Rivers State -  Obio-Akpor, Port Harcourt, and Ikwerre About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: The Enablement Lead (EMEA) accelerates adoption of WPP Enterprise Technology products in market. The role translates global product strategy into regional rollout plans, orchestrates stakeholder readiness, and measures value realization (adoption %, time-to-value, enablement NPS), ensuring that enterprise platforms deliver outcomes for agencies and markets in the region. What you'll be doing: Strategy & Demand * Shape and qualify market demand; align initiatives with domain roadmaps and architecture. * Translate global product strategies into regional execution plans and benefit hypotheses. * Feed demand into governance forums (e.g., PRB/TSB) with clear business cases and readiness criteria. Rollout & Governance * Design localized rollout plans with dependencies, risks, controls and cutover steps. * Run governance cadences (weekly status, risk/issue logs, QBRs) and maintain Wrike dashboards. * Ensure compliance with local regulations, info-security and change standards. Stakeholders & Communications * Act as the primary interface between product teams and markets; orchestrate two-way feedback. * Prepare townhall decks, leadership briefings and market comms; support hiring/enablement needs. * Coordinate cross-functional teams to remove blockers and drive decisions. Measurement & Improvement * Define and track KPIs for adoption and time-to-value; publish enablement scorecards. * Run launch retrospectives; update playbooks and prerequisites based on insights. * Contribute to portfolio-level reporting on value, efficiency and cost avoidance. What you'll need: Must-have * 7–10 years in enterprise technology enablement, program management, or regional rollout leadership within matrixed organisations. * Proven stakeholder engagement at senior levels; ability to influence without authority. * Experience leading multi-market product rollouts with clear governance and benefit tracking. * Data-driven approach to enablement design and measurement (dashboards, adoption analytics). * Fluent English (written & verbal). Nice-to-have * Certifications: Prosci/ADKAR, PMP/Prince2, Agile (Scrum/SAFe). * Experience with media/advertising operations. * Exposure to regional compliance topics (privacy, labour, finance controls). Tools & Platforms Required: Wrike (or equivalent PM tool), one HRIS (e.g., Workday), one ERP (e.g., D365) Preferred: Choreograph/OMS, Chase Media, Adaptive, Power Platform Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Account Manager Location: Abuja Work Mode: Hybrid Job Purpose The Account Manager serves as the primary trusted advisor and ongoing point of contact for Moniebook customers post-onboarding. This role is accountable for driving long-term customer satisfaction, retention, and growth by ensuring customers maximise value from the Moniebook solution, achieve their business objectives, and remain engaged, successful partners. Operating as a proactive customer advocate, you will own the customer relationship lifecycle, monitoring signals, conducting regular business reviews, identifying expansion opportunities, resolving issues, and driving feature adoption that deepens product stickiness. Success is measured by customer retention (churn prevention), Net Promoter Score (NPS), expansion revenue (upsell/cross-sell), and customer satisfaction (CSAT) scores. Key Responsibilities * Customer Relationship Ownership: Serve as the primary point of contact for assigned customer accounts. Build trusted relationships with key stakeholders (business owners, managers, staff) through proactive communication, responsiveness, and genuine commitment to their success. * Proactive Customer Engagement & Support: Regularly check in with customers to assess satisfaction, understand evolving needs, provide guidance on best practices, and address questions or concerns before they escalate. Be the first responder for customer queries and issues, delivering quick, efficient solutions. * Adoption & Value Realization: Drive ongoing adoption of Moniebook features by educating customers on underutilised capabilities, sharing relevant use cases, and providing training refreshers. Monitor usage data to identify adoption gaps and proactively intervene to increase engagement and product stickiness. * Customer Health Monitoring & Risk Management: Track customer health signals, including login frequency, transaction volume, support ticket trends, and feature adoption. Identify at-risk accounts showing signs of disengagement or dissatisfaction, and implement targeted retention strategies to prevent churn. * Quarterly Business Reviews (QBRs): Conduct structured business review sessions with customers to analyse their usage data, showcase ROI and value delivered, align on business goals, surface insights and recommendations, and co-create success plans for the upcoming period. * Revenue Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs, business growth, and product usage patterns. Collaborate with Sales to introduce additional features, premium tiers, or complementary products that drive incremental revenue and customer value. * Issue Resolution & Escalation Management: Troubleshoot technical issues, configuration challenges, and operational questions. Coordinate with Product, Engineering, and Support teams to resolve complex issues while maintaining transparent communication with customers and managing their expectations throughout. * Customer Advocacy & Voice-of-Customer: Serve as the internal voice of the customer by collecting and synthesising feedback, feature requests, pain points, and competitive insights. Share these with Product and Leadership teams to inform product roadmap decisions and business strategy. * Renewal Management: Own the renewal process for assigned accounts, ensuring contracts are renewed on time with minimal friction. Proactively address renewal concerns, negotiate terms where appropriate, and secure long-term commitments that reflect the value delivered. * Continuous Learning & Product Expertise: Develop and maintain deep expertise in Moniebook's product capabilities, retail industry trends, competitive landscape, and customer success best practices. Participate in team training, product updates, and AM strategy initiatives to continuously elevate your impact. Qualifications * 3 - 5 years of experience in customer-facing roles such as customer success, account management, customer support, or client services (SaaS or retail technology experience strongly preferred) * Proven track record of managing customer relationships, driving retention, and achieving customer satisfaction targets * Strong interpersonal and communication skills with ability to build trust, influence stakeholders, and navigate difficult conversations with empathy and professionalism * Excellent problem-solving and conflict-resolution skills, able to diagnose issues, think critically, and deliver practical solutions under pressure * Technical aptitude with ability to quickly learn software products, troubleshoot issues, and effectively demonstrate product features to diverse audiences * Strong organizational skills and ability to manage multiple customer accounts, priorities, and projects concurrently without compromising quality * Data-driven mindset, comfortable analysing customer usage data, identifying trends, and translating insights into actionable strategies * Self-motivated, proactive, and results-oriented with strong sense of ownership and accountability for customer outcomes * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) About You * You're genuinely customer-obsessed, you measure your success by your customers' success and take personal pride in their achievements * You're a relationship builder who naturally earns trust, listens deeply, and makes customers feel heard, valued, and supported * You're proactive and anticipatory, you don't wait for problems to escalate; you spot early warning signs and intervene before customers consider leaving * You're commercially minded, you understand the business value of retention and expansion, and you're comfortable having revenue conversations with customers * You're a problem-solver at heart, you stay calm under pressure, think critically, and find creative solutions to complex customer challenges * You're organised and disciplined, you manage your book of business methodically, follow through on commitments, and never let important details slip through the cracks * You're collaborative and team-oriented, you work seamlessly across departments to deliver exceptional customer experiences and achieve shared goals * You're resilient and adaptable, you thrive in dynamic, fast-paced environments and view challenges as opportunities to learn and grow What Success Looks Like * Maintain >95% gross retention rate (GRR) across your customer portfolio, with proactive churn prevention strategies that keep customers engaged long-term * Maintain >80% active rate across your customer portfolio * Consistently identify and close upsell/cross-sell opportunities that drive 10-15% net revenue retention (NRR) growth annually within your accounts * Drive measurable increases in feature adoption across your accounts, with customers actively using 4+ core Moniebook capabilities that maximise platform value * Execute timely, friction-free renewals with 100% on-time contract completion and minimal escalations to leadership * Your customers become promoters, willingly providing references, testimonials, case studies, and referrals that support sales and marketing efforts * You regularly share customer insights that influence product decisions, contribute to CS process improvements, and mentor junior team members to elevate overall team performance What we can offer you Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning: We have a learning-and-development-focused environment, with an emphasis on knowledge sharing, training, and regular internal technical talks. Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the operations lead. * A behavioural and technical interview with the business lead. Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

TL;DR: We're hiring a Head of Customer Experience to own how customers succeed with Lovable end-to-end — from first interaction to enterprise adoption. This isn't a traditional support leadership role: you'll build an agentic-first CX function from the ground up, sitting at the intersection of Product, Engineering, and GTM. Why Lovable? Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable-built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we're just getting started. We're a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world. The Role We're hiring a Head of Customer Experience to own the full spectrum of how customers succeed with Lovable, from their first interaction to enterprise adoption. This is not a traditional support role. You'll own the function that sits at the intersection of Product, Engineering, and GTM and build feedback loops that make Lovable better. Everything you build should be agentic-first. We're not looking for someone who will staff up a classic support org — we want someone who will build this function around AI agents. What you'll do * CX function — own ticketed support, async support, incident response, and onboarding. * Agentic support infrastructure — architect and build AI-powered systems that resolve issues, surface product signals, and scale coverage without scaling headcount 1:1. * The product feedback loop — you're the clearest signal we have on what's broken, confusing, or missing; you own turning that into structured input for Engineering and Product. * Enterprise CX — build dedicated support motions, office hours, and success touchpoints for our largest customers. * Social support — own Lovable's customer support presence and response across channels like Reddit, Discord, LinkedIn, and Twitter/X. * CX metrics — own and move CSAT, resolution time, time-to-value, and NPS. What we're looking for * 10+ years of experience, with at least 5 in a leadership role owning Customer Experience. * AI-native operator — you're actively building agentic support systems today, not planning to "explore AI" in the future. * Commercially accountable — you've owned NRR, churn, CSAT, or expansion targets and can cite specific results. * Cross-functional fluency at the intersection of Product, Engineering, and GTM. * Proven people leader — you've hired, developed, and retained CX managers and ICs across multiple time zones. * Technical depth — comfortable working inside an engineering org, contributing to product direction, and building tooling. * Preferred: background from AI-native or developer tools companies; experience scaling PLG support at high-growth tech companies; has contributed code or built internal tooling for support/CX infrastructure. About your application Please submit your application in English. It's our company language, so you'll be speaking lots of it if you join. We treat all candidates equally - if you're interested, please apply through our careers portal.

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to translate science into smiles by delivering therapies where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, North Carolina, and Mississauga, Ontario. Summary: The Senior Director, GRA Development & Product Strategy Team Lead is responsible for the developing and implementing regulatory strategies, while leading people amd managing global projects. This role oversees a team of Global Regulatory Leads (GRL) supporting global products and may serve as a Regional Regulatory Lead (RRL) based on business needs. Essential Functions: •    Define and drive global regulatory strategies for all products within the assigned disease area, ensuring alignment with enterprise objectives and maximizing product value. •    Lead and develop a team of Global Regulatory Leads (GRLs), setting direction, building capabilities, and fostering a high-performance, accountable culture. •    Shape and integrate regulatory strategy into global product development and lifecycle plans in close partnership with cross-functional stakeholders. •    Oversee and ensure execution of regulatory strategies, including global submissions, approvals, and post-approval activities across assigned products and projects. •    Direct and represent the organization in interactions with health authorities, including leading negotiations and overseeing agency meeting strategy and execution. •    Guide and approve global regulatory submission plans, including marketing applications, labeling (e.g., CCDS), and key lifecycle deliverables. •    Manage and coordinate regulatory activities, timelines, and deliverables across internal teams and external partners, ensuring alignment and on-time execution. •    Ensure compliance with global regulatory requirements, internal policies, and GxP standards, including support for inspections, audits, and governance processes. •    Assess and communicate regulatory risks, emerging trends, and competitive intelligence, escalating issues and recommending mitigation strategies as appropriate. •    Drive operational excellence by leading process improvements, standardization efforts (e.g., SOPs/WIs), and adoption of best practices across Regulatory Affairs. •    Oversee external partnerships and due diligence activities, including vendor selection, alliance management, and regulatory support for business development transactions. •    Contribute to organizational leadership, including participation in RA Functional Teams (RAFTs), budget oversight, and fostering collaboration across Regulatory Affairs and the broader organization. •    Establish and maintain global labeling strategy, including oversight of Company Core Data Sheet (CCDS) development and alignment with regional labeling requirements. •    Allocate and optimize regulatory resources across the portfolio, ensuring effective prioritization and support for key business objectives. •    Recruit and build organizational capability by leading talent acquisition, succession planning, and ongoing training initiatives within the regulatory function. •    Ensure alignment with Vision 2030, company Core Values, Kabegoe Principles, and the Global Regulatory Affairs Vision. Requirements: Education Bachelor’s degree in life sciences, pharmacy, or a related scientific discipline required.  Advanced degree (e.g., MS, PhD, PharmD, MBA) is preferred but not required; relevant industry experience may be considered in lieu of advanced education. Experience •    Minimum 12+ years extensive regulatory affairs experience within the pharmaceutical, biotechnology, or related industry, including global development and lifecycle management, with a focus on bone and mineral disease areas.  •    Proven leadership experience, including managing and developing high-performing regulatory teams and/or leading through other leaders (e.g., GRLs) •    Demonstrated success in developing and executing global regulatory strategies across multiple regions and product stages (development through post-approval) •    Significant experience interacting with health authorities, including leading regulatory agency meetings and negotiations •    Cross-functional leadership experience, with a strong track record of influencing stakeholders and driving alignment across complex, matrixed organizations •    Experience supporting business development activities, including regulatory due diligence for in-licensing, out-licensing, or partnerships Strong collaboration across cross-functional teams including regulatory affairs, government affairs, clinical, legal, and R&D. Technical Skills •    Deep knowledge of global regulatory frameworks and guidelines, including major markets (e.g., FDA, EMA, ICH,PMDA) and their application to drug development and lifecycle management •    Expertise in regulatory submissions and approvals, including INDs/CTAs, NDAs/BLAs/MAAs, and post-approval variations •    Strong understanding of global labeling requirements, including development and maintenance of Company Core Data Sheets (CCDS) •    Advanced regulatory strategy development and risk management skills, with the ability to anticipate challenges and drive solutions •    Familiarity with GxP requirements and regulatory compliance standards, including inspection and audit readiness •    Proficiency in regulatory systems, tools, and document management platforms used for submissions, tracking, and compliance •    Strong organizational and project management skills with the ability to manage multiple initiatives simultaneously. •    Exceptional communication and influencing skills, with the ability to clearly articulate complex regulatory strategies, risks, and requirements to diverse audiences, including health authorities, senior leadership, and cross-functional teams, to drive alignment and informed decision-making. •    Strong proficiency MS Office Suite. Working Conditions: Requires up to domestic and international travel. The anticipated salary for this position will be $265,000-$285,000. The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs. The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including: * 401K with company match * Annual Bonus Program (Sales Bonus for Sales Jobs) * Generous PTO and Holiday Schedule which includes Summer and Winter Shut-Downs, Sick Days and, Volunteer Days * Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision) * HSA & FSA Programs * Well-Being and Work/Life Programs * Life & Disability Insurance * Concierge Services * Long Term Incentive Program (subject to job level and performance) * Pet Insurance * Tuition Assistance * Employee Referral Awards The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market. KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law. When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 510 Carnegie Center Dr. Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisition.8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.  Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com. RECRUITMENT & STAFFING AGENCIES Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes. #LI-TT1 #Hybrid #Princeton

SUMMARY OF THE ROLE: As a Product Designer at Maze, you'll define what product design looks like for AI agents in cybersecurity — a problem space where the design patterns don't exist yet. This is an early-hire role at a well-funded Series A startup building at the intersection of generative AI and security, and you'll own the product surface end-to-end while working directly with our Head of Product, engineering, and founders. The product challenge is genuinely new. Our AI agents investigate vulnerabilities autonomously, surface findings with real context, and collaborate with security teams to cut through noise. Your job is to design how humans and agents work together — how trust gets built, how decisions get communicated, how complex security workflows become understandable. There's no playbook for this. You'll create one. This role suits someone who operates closer to a product director than a screen-shipper — driving direction, influencing strategy, and making business-impact calls, alongside the visual craft to deliver them. You'll be using AI tools daily to move faster, but your craft is the floor: every design choice should hold up on its own merits, independent of how it was generated. Success looks like a design system shipped and adopted across the product, and concrete product outcomes — feature adoption, POC-to-customer conversion, and customer satisfaction with the experiences you ship. YOUR CONTRIBUTION: * Define AI-Agent UX Patterns: Design how security teams collaborate with autonomous AI agents — how investigations get presented, how trust is established, how humans steer the agent without slowing it down. You're inventing patterns, not applying existing ones. * Drive Product Direction, Not Just Design: Operate as a product-led designer — shaping roadmap, challenging requirements, influencing leadership with research and business reasoning. The bar is "what should we build, and why" alongside "how should it look." * Own the Product Surface End-to-End: Take features from problem framing through shipped product, working in tight partnership with PMs and engineers — including backend. Run discovery, prototype rapidly, validate with customers, and stay close to implementation. No throwing designs over the wall, no shipping around the engineering team. * Build the Design System: Create and scale a component-based design system that becomes the foundation for everything we ship. Establish patterns for AI-human collaboration that the team can build on as we grow. * Pioneer AI-Assisted Design Workflows: Use AI tools to accelerate ideation, prototyping, and exploration — and develop the methodologies the rest of the team will adopt. Your daily workflow is itself a contribution. * Translate Research Into Design: Run customer research, talk to security teams directly, and turn what you learn into shipped product. Use AI-assisted analysis to move from insight to prototype in days, not weeks. * Set the Quality Bar: Establish what "good" looks like for product design at Maze across craft, consistency, and customer impact — as the foundation for a design team that scales behind you. WHAT YOU NEED TO BE SUCCESSFUL: * Visual Craft for Data-Dense UI: A portfolio that holds up to detailed scrutiny — strong colour theory, deliberate visual hierarchy, considered information architecture for complex workflows. This is the bar, not a nice-to-have. Your interview will dig into specific design choices and why you made them. * Product Design Track Record: 4-7 years of professional product design experience, with shipped work in B2B SaaS. We're flexible on years; demonstrated craft and clear ownership matter more than time served. * Data-Heavy B2B Interfaces: Direct experience designing for complex workflows, dense data, and technical audiences. Dashboards, investigation tools, developer products, security platforms — the kind of UI where information density and decision support actually matter. * AI as Tool, Not Crutch: You use AI tools (Figma AI, Cursor, v0, Midjourney, ChatGPT/Claude, etc.) as part of your daily workflow and can speak credibly to what they're good for and where they break down. Critically, every design choice you ship should hold up on its own — AI accelerates your work, it doesn't substitute for foundational craft. * Product-Strategic Thinking: Track record of driving product direction, not just executing on briefs. You've influenced what to build with research, framed problems for leadership, and made business-impact calls — ideally in environments where you operated without a dedicated PM. * Deep Engineering Collaboration: Demonstrable history of shipping work in tight partnership with engineers — including backend. Pairing on implementation, working in design tokens, understanding the systems your designs land in, building consensus rather than shipping around resistance. * Design Systems Experience: Background building or meaningfully contributing to a design system in a production product. You think in components, tokens, and patterns, not one-off screens. * Customer-Led Approach: Comfortable running discovery directly with users, synthesising what you hear, and using that to make calls about what to build. You don't wait for research to be handed to you. * Nice to haves: * Experience designing for cybersecurity, developer tools, or other technical product domains * Background designing agentic or AI-native product experiences (not just AI features bolted onto existing products) * Early-stage startup experience where you've operated without a manager or established design function WHY JOIN US: * Define a New Design Space: AI agents in security is a genuinely new problem. The interaction patterns, trust models, and workflows don't exist yet — you'll create them. The work you do here will influence how this entire category gets designed. * Fast-Track to Design Leadership: This is a founding-trajectory role and we're hiring for someone who wants a long-term home, not a stepping stone. As the team scales, the natural path is IC → Lead → Head of Design. If you have leadership ambitions, you'll have the runway to grow into them. If you'd rather stay deeply hands-on, the IC scope grows with the product. * Ambitious Challenge: We're using generative AI (LLMs and agents) to solve one of the most pressing problems in cybersecurity — the gap between vulnerability findings and meaningful action. You'll be designing at the cutting edge of this field. * Expert Team: Work alongside hands-on leaders with experience in Big Tech and Scale-ups. Our team has been part of the leadership teams behind multiple acquisitions and an IPO. * Impactful Work: Cybersecurity is a force for good. The experiences you design will directly affect how security teams protect organisations worldwide. * Build an AI-Native Company: We're building a new company in the AI era with the opportunity to design everything from the ground up — including how the design function itself works. You'll help pioneer AI-assisted design practices and set new standards.