Change & Adoption Lead – SAP S/4HANA

Job Summary The Director of Enterprise Applications leads the strategy, governance, implementation, and support of Cynosure's global SAP-centered enterprise application portfolio, with primary emphasis on SAP Sales and Distribution (SD), Order-to-Cash processes, SAP S/4HANA Private Cloud, and the integrations that connect commercial, customer, logistics, tax, service, and financial operations. This leader partners closely with Sales Operations, Customer Operations, Finance, Supply Chain, Service, Quality, and Information Services to standardize and improve SAP-enabled business processes — providing hands-on leadership across order management, pricing, interface governance, testing and validation, SAP security, and operational support. Experience with SAP Finance and Controlling, Record-to-Report, and SD-FI integration is a strong plus.   Essential Duties and Responsibilities The incumbent may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs.   * SAP SD & Order-to-Cash leadership: Serve as the enterprise applications leader for SAP SD and end-to-end Order-to-Cash processes — customer master/business partner, pricing, quotes/orders, delivery, billing, returns, EDI, tax, logistics, and downstream financial integration. Partner with business owners to standardize, improve, and support these processes, translating requirements into practical SAP solutions and measurable outcomes. * SAP S/4HANA program leadership: Lead SAP S/4HANA Private Cloud programs, including upgrades, migrations, landscape strategy, cutover, testing, validation, hypercare, and steady-state operations. * Operating model & vendor governance: Establish clear governance across systems integrators, AMS providers, infrastructure, security, and internal teams — roles, service levels, escalation, transport governance, environment refreshes, and disaster recovery expectations. Manage external providers and vendors to ensure effective delivery of support, enhancements, and incident/problem management. * Integration ownership & architecture: Govern integrations between SAP and tax engines, ecommerce/customer portals, EDI, logistics, shipping/TMS, payment, banking, and other partner systems. Partner with architecture and technical teams on SAP BTP, Integration Suite/CPI, APIs, IDocs, and middleware to ensure interfaces are reliable, monitored, documented, and designed for operational supportability. * Financial integration: Work with Finance and Accounting to support the integration between SAP SD and Finance and Controlling processes — billing, accounts receivable, revenue, credit, tax, intercompany, reconciliation, and period-close impacts. SAP Finance depth is preferred. * Modernization & clean-core practices: Drive process simplification, clean-core discipline, Fiori adoption, fit-to-standard decision making, and disciplined management of custom objects and enhancements. * Compliance, quality & data governance: Ensure delivery and support practices comply with GxP, FDA, 21 CFR Part 11, Sarbanes-Oxley IT General Controls, data privacy, and change-control requirements. Manage testing, UAT, validation documentation, and release approvals. Partner with security and audit on SAP roles, segregation of duties, and access reviews. Improve master data governance and cross-system data consistency. * Portfolio, budget & program delivery: Develop and manage the enterprise applications portfolio — enhancement demand, project budgets, licensing, vendor spend, and risk. Provide cross-functional program management for major SAP business process, integration, and data migration initiatives, identifying risks and dependencies early. * Operational excellence & team leadership: Own KPIs with business partners to measure system health, process performance, and interface stability. Build, develop, and lead the Enterprise Applications team — employees, managed-services resources, and contractors — establishing clear accountabilities and performance expectations. * Communication & change leadership: Communicate application strategy, status, risks, and business impacts to stakeholders at all levels, and drive the organization toward standardized, simplified processes. * Embody and live our company Values.   Qualifications   Education & Certifications   ☒ Bachelor’s degree required, Master’s degree preferred ☒ Education and experience combination: ☒ Master’s degree is equivalent to four (4) years of experience   Specific Area of Study: Information Systems, Business/Business Administration, Engineering, Technology Management or a related discipline.   * SAP S/4HANA, SAP SD, SAP Activate, SAP BTP, SAP Integration Suite, or related SAP certification preferred. * PMP, ITIL, GxP validation, cybersecurity, audit, or related professional certification preferred.   Experience ☒ 10+ years relevant experience   Specific Related Experience: Experience leading enterprise application delivery, support, governance, and transformation in a global organization, including 7+ years leading SAP ERP/S/4HANA programs.   Skills * Strong experience with SAP SD and end-to-end Order-to-Cash processes and ability to lead business and technical teams through SAP SD/02C design, integration planning, issue resolution and customer support — order management, pricing, customer master/business partner, delivery, billing, returns, EDI, tax, and logistics. * Solid experience with SAP S/4HANA Private Cloud delivery — implementation, upgrade, migration, managed-services transition, cutover, validation, and hypercare — including managing programs across business owners, Basis, security, systems integrators, and AMS providers. Understands the operating model, dependencies, risks and governance needed to deliver and support the global system. * Experience leading integrations between SAP and third-party platforms (tax, PLM, warehouse/logistics, ecommerce/customer portals, payment, banking) using SAP BTP, Integration Suite/CPI, APIs, IDocs, and EDI. * Working experience with SAP Finance integration points such as billing to accounts receivable, revenue, credit, tax, and period close; deeper FI/CO or Record-to-Report experience is a strong plus. * Experience in an FDA-regulated environment (life sciences, medical device, or pharmaceutical), including computerized system validation, GxP, 21 CFR Part 11, and Sarbanes-Oxley ITGC. * Proven experience managing enterprise-wide projects — major upgrades, global rollouts, M&A or regional integrations, system consolidations — along with internal teams, AMS providers, and vendor relationships in a hybrid delivery model, including portfolio oversight, resource capacity, and budget accountability. * Process orientation: Strong understanding of end-to-end business processes across Sales, Customer Operations, Service, Finance, Supply Chain, and Quality. * Program & portfolio leadership: Proven ability to lead large, complex initiatives with multiple stakeholders and competing priorities. * Risk, quality & vendor management: Strong judgment balancing speed, quality, compliance, and operational stability; manages budgets, contracts, and vendor performance. * Analytical capability: Deep understanding of KPIs, dashboards, and data-informed decision making. * Leadership & communication: Demonstrated success building and coaching teams, setting goals, and communicating across all levels of the organization; a change agent driving standardization and adoption.     Physical Demands The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  * ☒ Sit; use hands to finger, handle or feel objects, tools, or controls. * ☒ Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. * ☒ Other (please specify) Use standard office equipment and participate in meetings, presentations and occasional travel as required.

Job Summary: The Manager, Enterprise Data & Reporting leads a team of analysts and developers responsible for enterprise business intelligence, master data governance, and data quality across North America. Reporting to the Director of Operations Business Systems & Data Strategy, this role translates the organization's data and analytics strategy into day-to-day execution — managing people, priorities, and delivery across the BI development lifecycle, Master Data stewardship, and business partnership functions. This leader is accountable for ensuring that enterprise data is accurate, governed, accessible, and structured to support advanced analytics, AI, and automation initiatives. The Manager serves as the operational bridge between strategic data initiatives and the teams that execute them, driving quality, consistency, and continuous improvement across all data and reporting functions. This will be achieved while maintaining HellermannTyton's Quality and EHS certifications by supporting all corporate policies, procedures, work instructions and required documentation. Essential Functions: Team Leadership & People Management * Lead, coach, and develop a team. * Set clear goals, priorities, and performance expectations aligned to organizational objectives and the enterprise data strategy. * Manage team capacity, workload balancing, and sprint planning to ensure timely delivery of data and reporting initiatives. * Foster a collaborative, continuous-learning culture focused on quality, accountability, and professional growth. * Conduct regular 1:1s, performance reviews, and career development conversations. Business Intelligence & Reporting * Oversee the design, development, and delivery of enterprise dashboards, reports, and analytics solutions using Microsoft Fabric and Power BI. * Ensure BI solutions serve as trusted inputs for downstream AI, advanced analytics, BI, and automated decision-making use cases. * Partner with business stakeholders to prioritize reporting requirements and translate business needs into scalable BI solutions. * Drive adoption of standardized metrics, KPIs, and self-service analytics capabilities across the organization. * Establish and enforce development standards, naming conventions, documentation, and release management processes for BI artifacts. Master Data Governance & Data Quality * Oversee North America Master Data governance activities across key domains. * Ensure data quality standards are defined, monitored, and continuously improved in partnership with business data stewards. * Support governance workflows for Master Data creation, change, approval, and retirement. * Drive data quality remediation efforts, root cause analysis, and KPI tracking to improve accuracy, completeness, and consistency. * Ensure master and transactional data structures support AI feature engineering, model training, and intelligent automation use cases * Partner with IT and ERP teams to align Master Data with system and reporting requirements. * Lead efforts to close data and information gaps by partnering with business stakeholders to identify, collect, validate, and enrich missing data attributes. ERP & Platform Support * Support ERP transformation and enhancement initiatives (e.g., JDE to SAP S/4HANA migration) by ensuring data readiness, validation, and alignment with enterprise standards. * Coordinate team involvement in ERP data migration, testing, reconciliation, and go-live activities. * Align master data and reporting structures with ERP and Fabric platform evolution. Cross-Functional Collaboration & Continuous Improvement * Collaborate with business leaders across operations, supply chain, finance, sales, and IT to understand evolving data and reporting needs. * Communicate technical concepts in business-friendly terms to non-technical stakeholders and leadership. * Drive continuous improvement in data processes, reporting workflows, and team operating practices. * Support change management and adoption of improved data practices across the enterprise. * Contribute to the enterprise BI and data governance roadmap in partnership with the Director. Success in this role will require: * People Leadership & Team Development * Strategic Thinking with Hands-On Execution * Data Governance & Stewardship Mindset * Strong Business Acumen & Stakeholder Partnership * Analytical & Problem-Solving Orientation * Communication & Change Management * Enterprise-Scale Thinking (Standards, Reuse, Governance) * Continuous Improvement & Adaptability What You'll Bring Required * Bachelor’s degree in business, Information Systems, Data Analytics, Computer Science, or a related field. * 5+ years of progressive experience in business intelligence, data management, data governance, or analytics. * Demonstrated experience managing or coordinating cross-functional teams delivering BI, reporting, or data quality solutions. * Strong understanding of data governance principles, master data management, and data warehousing concepts. * Hands-on experience with Power BI and familiarity with modern analytics platforms. * Working knowledge of ERP systems (e.g., SAP, JDE, Oracle) and their data structures. * Excellent communication, stakeholder engagement, and leadership skills. Preferred * At least 2 years in a people leadership or team lead role. * Experience with Microsoft Fabric, Lakehouse architecture, or medallion architecture patterns. * Experience supporting ERP transformation or migration projects (e.g., JDE to SAP S/4HANA). * Familiarity with data quality tools, MDM platforms (e.g., SAP MDG, Stibo STEP), or data catalog tools. * Background in manufacturing, distribution, or supply chain environments. * Experience with Agile/sprint-based delivery models for analytics teams.   #LI-DM3  #LI-Hybrid