Leasing Administrator

OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we’re a long way from done! YOUR MISSION Join the Carwow Leasey division in Winnersh as a Fulfilment Administrator and play a pivotal role in our growth. You will empower our sales team by keeping daily operations running smoothly, tackling key administrative tasks, and championing process efficiencies. Beyond the data, you’ll be a key point of contact-cultivating strong, collaborative relationships with our customers, suppliers, and strategic leasing funders to drive Leasey’s continued success. KEY RESPONSIBILITIES The Fulfilment Assistant role is very much a 'hands-on’ role, where we are looking for someone to work closely with the Fulfilment Manager, and to be proactive in developing and supporting the growth of the department, establishing efficient processes in line with the growth of the business unit. * Owning the operational lifecycle by managing day-to-day dealer relationships, processing orders, and providing proactive updates to our customers. * Taking the lead on administrative duties, including the independent handling of finance documents, delivery bookings, and submitting delivery packs for payout. * Establishing strong professional credibility with our external stakeholders, specifically within our network of Dealers and Funders. * Supporting the health of the team by offering helpful feedback to peers and assisting with the coordination of our collective workload. * Maintaining an open-minded and proactive approach to change, while adapting to new process improvements to ensure there is no friction or bottlenecks. KEY REQUIREMENTS * Experience of working in a similar role within the vehicle leasing industry * An ability to work under pressure and meet team targets * Self-driven, focused, results and quality oriented * Strong negotiation skills * Work as part of a team or on your own initiative * Good organisational & administration skills and able to prioritise workload based on business critical needs * Reliable, resourceful, and approachable * Excellent verbal and written communication skills / Telephone manner * Excellent attention to detail and accuracy * Strong emotional intelligence and people skills * Entrepreneurial spirit with appetite for rapid growth organisation * Knowledge of vehicle leasing and motor industry * Solutions focused and proven ability to pro-actively determine a positive outcome * Computer literate. Must be a proficient user of Microsoft suite of packages including Word, Outlook, Excel and PowerPoint, where needed. INTERVIEW PROCESS * Step 1: Video call with a member of our Talent Team to find out more about your experience and why you want to work at Carwow * Step 2: 45 mins video-call with the Hiring Manager * Step 3: 45 mins video-call with the 2 members of our Carwow Leasey team * Step 4: Values Interview WHAT’S IN IT FOR YOU * Hybrid working - minimum 3 days per week in Winnersh * Competitive base salary * Matched pension contributions for a peaceful retirement * Share options - when we thrive, so do you! * Vitality Private Healthcare, for peace of mind, plus eyecare vouchers * Life Assurance for (even more) peace of mind * Monthly coaching sessions with Spill - our mental wellbeing partner * Enhanced holiday package, plus Bank Holidays * 28 days annual leave * 1 day for your wedding * 1 day off when you move house - because moving is hard enough without work! * For your third year anniversary, get 30 days of annual leave per year * For your tenth year anniversary, get 35 days of annual leave per year * Option to buy 3 extra days of holiday per year * Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies * Bubble childcare support and discounted nanny fees for little ones * The latest tech (Macbook or Surface) to power your gif-sending talents * Up to £500/€550 home office allowance for that massage chair you’ve been talking about * Generous learning and development budget to help you master your craft * Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for * Refer a friend, get paid. Repeat for infinite money * Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally. Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.

Working in a collaborative team-based environment, the Leasing and Site Administration will support the leasing team and OPS team throughout different property management and leasing tasks – this role is ideal someone looking to gain practical experience in sales, marketing, client service and property management.    RESPONSIBILITIES * Work closely with the leasing team to support all stages of the leasing process. * Respond to prospective residents inquiries via phone, email, walk-ins, encouraging property viewings. * Conduct property tours with prospective residents, providing accurate information and a professional, engaging experience. * Assist in qualifying prospective residents by identifying their housing needs and assessing their suitability. * Maintain and update availability and traffic reports * Sustain vacancy rates below the set threshold. * Carries out other duties and/or procedures related to leasing/ marketing as assigned. * Perform and document monthly site and vacant suite inspections. * Conduct Move-in and Move-out suite inspections * Help organize and host New Resident Events and Open houses in collaboration with the Service Coordinator and leasing team * Assist residents with maintenance requests when they come to the office, and pass it on to the maintenance tech  * o Practice excellent resident relations through working collaboratively with other team members to ensure resident concerns and complaints are dealt with in a timely and professional manner. * Recommend escalated action to the Property Manager for residents unresponsive to initial collection and tenancy breach warnings. * Provide general administrative support to leasing team and OPS team as required. * Responsible for booking and conducting the move-in and move-out inspections and assessing any charges and MO documentation * Fob creation, visitor parking passes, buzzer system registration for residents, parking and locker issuance (addendums, spreadsheet update and sending to PAs for posting) and vice versa for cancellations. * Follow up with residents upon completion of maintenance service requests, ensure that a high level of communication occurs in the event of a delay of completion. * Perform vacant suite inspections  * Following up lease renewals, processing lease transfers and roommate changes for current residents * Issuing contractor and visitor passes and keys to contractors and ensuring appropriate sheet is filed up   QUALIFICATIONS * Eager to gain hands-on exposure to property management, leasing, and site operations within a multifamily or residential environment. Strong communication and interpersonal skills, with a professional and approachable manner. * Customer service–focused mindset, with a genuine interest in creating positive resident experiences. * Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced, on-site environment. * Ability to work independently in a collaborative team environment * Flexibility to work weekdays evenings and weekends, as required. * Strong verbal and written communication skills, with the ability to interact professionally and confidently with prospective and current residents, vendors, and internal teams. * Knowledge of RTB (Residential Tenancy Branch) regulations and procedures is considered an asset.   The base salary for this position is between $48,000- $64,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.