
Soho House · Los Cabos
The role… At Soho House the People & Development Manager will be a strategic business partner to the General Manager for the property they are responsible for....
The role…
At Soho House the People & Development Manager will be a strategic business partner to the General Manager for the property they
are responsible for. The People & Development Manager reports directly to the Area Manager. The People & Development Manager will
be primarily responsible for the daily maintenance of company policies, procedures, and practices including employee relations,
worker’s compensation, leave of absence administration and recruitment. Such deliverables include but are not limited to ensuring
legal compliance; overseeing all aspects of wage, benefit, worker’s compensation, unemployment, training programs, implementation
and administration of policies and procedures, and all employee relations such as team events, parties, morale maintenance as well
as coaching, counseling, progressive discipline, and terminations.
This role will be responsible for our Soho House Beach Los Cabos and Cecconi's Los Cabos
Main Duties…
to flex to the ever changing needs of the business.
respect with other key departments including Operations, Finance, Membership, IT.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level
employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills
necessary to enhance your career.
savings fund and life insurance coverage.
training's and events. Available to all.
The role… At Soho House the Food & Beverage Director is responsible for maintaining the local properties food and beverage (F&B) operation in conjunction with the General Manager. As the Food & Beverage Director, your primary responsibility is to uphold Soho House service standards and create an approachable yet elevated atmosphere for members, guests and staff within the Club, Roof, Events Space and/or Room Service (if applicable). In this role you will also oversee forecasting, business improvement plans and manage payroll/labor, budgets and revenue. A successful Food & Beverage Director is a proven leader who thrives in fast-paced and demanding work environments. Someone who is not afraid of rolling up their sleeves to get the job done, customer centric, keen eye for detail while also encompassing a strong business acumen and problem solver. Main Duties * Partner with General Manager to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience * Implement and lead staff training to educate on product awareness to Soho House & Co.’s food program and drink initiatives through story-telling, demos, guest speakers, “Cook House & House Tonic” and “Club School.” * Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service * Partake in the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview * Support new hire on-boarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable * Adhere to local and state regulated Health & Safety guidelines as well as Soho house & Co. global standards by liaising with internal and external stake holders to promote a clean and safe work environment * Develop innovative revenue channels that result in profit streams and support achieving/overachieving goals * Partner with membership to gather members’ feedback and develop initiatives that address and highlight concerns Required Skills/Qualifications * Must have 5+ years’ experience in food & beverage operations with a proven track record of leading a professional, efficient, high quality, service-oriented operation in a fast paced and demanding environment * Must have excellent interpersonal/relationship building skills * Must have supervisory, coaching and staff development experience * Must have a strong business aptitude * A four-year Degree in Hospitality and/or Restaurant Management preferred, but not required Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.
DESCRIPCIÓN DEL PUESTO: GERENTE PISO RESTAURANTE (DE ALIMENTOS Y BEBIDAS (FOOD & BEVERAGE MANAGER)) ALCANCE DEL PUESTO En Soho House, el Gerente Piso Restaurante (de Alimentos y Bebidas (Food & Beverage Manager)) es responsable de gestionar el servicio, el control de calidad y garantizar una experiencia consistente de Alimentos y Bebidas, bajo la dirección del Club Manager y/o del Gerente General. El Gerente de A&B es responsable de la ejecución diaria, semanal y mensual de proyectos especiales, asegurando que se brinde una experiencia óptima para miembros, invitados y colaboradores. Como Gerente Piso Restaurante (de Alimentos y Bebidas (Food & Beverage Manager)), desarrollará sus habilidades de liderazgo dentro de la industria de la hospitalidad mediante una gestión excepcional, revisión de P&L (Estado de Resultados), pronósticos financieros, entrevistas y contratación para áreas específicas del negocio, control de inventarios, compras, relaciones con proveedores y garantizando que la operación funcione bajo los más altos estándares de servicio, personal y finanzas. Un Gerente Piso Restaurante (de Alimentos y Bebidas (Food & Beverage Manager)) exitoso maximizará las ventas y los ingresos mediante la construcción de relaciones sólidas con los clientes, comprendiendo sus necesidades e implementando oportunidades que impulsen la eficiencia y la efectividad de los procesos. Será ampliamente responsable de los estándares de servicio, la elevación de la experiencia de miembros e invitados, la contratación, capacitación y supervisión de los horarios del personal de A&B. ---------------------------------------------------------------------------------------------------------------------------------- RESPONSABILIDADES CLAVE * Liderar de manera influyente y proactiva las operaciones en conjunto con el Gerente General para garantizar que el servicio, la dotación de personal y la experiencia de miembros e invitados superen las expectativas, mientras se alcanzan los objetivos financieros y presupuestarios. * Demostrar pasión por el servicio al cliente y una excelente capacidad de comunicación e interacción con miembros, invitados y colaboradores, manteniendo altos niveles de servicio tanto interno como externo. * Colaborar con partes interesadas internas y externas para crear, diseñar, capacitar e implementar menús excepcionales, gestionar compras y realizar mejoras continuas en la operación. * Identificar proactivamente las necesidades de los clientes y desarrollar planes de acción que mejoren la experiencia y minimicen riesgos. * Cumplir y colaborar con las directrices de Recursos Humanos (People & Development), apoyando los procesos de reclutamiento para atraer, desarrollar y retener talento de alto desempeño y potencial. * Establecer objetivos, indicadores clave de desempeño (KPIs), horarios, políticas y procedimientos. * Fomentar la transparencia y una comunicación abierta que promueva la conciencia del equipo, el sentido de pertenencia y la rendición de cuentas, con énfasis en la motivación y el trabajo en equipo. * Cumplir con todos los procedimientos relacionados con alergias alimentarias y mantener un ambiente de trabajo limpio, higiénico, saludable y seguro para colaboradores, miembros e invitados, garantizando el cumplimiento de las normativas de seguridad. * Elaborar reportes diarios y semanales que incluyan, entre otros aspectos, estándares de servicio, procedimientos de alergias, dotación de personal, ventas, rentabilidad y soluciones proactivas para mitigar riesgos futuros. * Realizar otras funciones asignadas por su supervisor o gerente. ---------------------------------------------------------------------------------------------------------------------------------- EXPERIENCIA REQUERIDA * Mínimo 5 años de experiencia en una posición similar. * Orientación al detalle, enfoque en procesos y capacidad para resolver problemas en entornos de alto volumen y ritmo acelerado. * Experiencia con sistemas POS (o similares), OpenTable, Opera u otras tecnologías enfocadas en la industria de la hospitalidad. * Líder apasionado e influyente, con capacidad para comunicarse positivamente de manera transversal y liderar equipos promoviendo prácticas eficientes y efectivas orientadas al servicio. * Pasión por las tendencias gastronómicas y de bebidas, así como conocimiento de las mejores prácticas y regulaciones locales de salud y seguridad. * Capacidad para gestionar personal y cumplir o superar los objetivos financieros establecidos. * Enfoque en el cliente y el servicio, con una actitud flexible y proactiva. ----------------------------------------------------------------------------------------------------------------------------------
The role… At Soho House the People & Development Manager will be a strategic business partner to the General Manager for the property they are responsible for. The People & Development Manager reports directly to the Regional Head of People. The People & Development Manager will be primarily responsible for the daily maintenance of company policies, procedures, and practices including employee relations, worker’s compensation, leave of absence administration and recruitment. Such deliverables include but are not limited to ensuring legal compliance; overseeing all aspects of wage, benefit, worker’s compensation, unemployment, training programs, implementation and administration of policies and procedures, and all employee relations such as team events, parties, morale maintenance as well as coaching, counseling, progressive discipline, and terminations. This role will be responsible for our Little Beach House Malibu and Cecconi's West Hollywood sites Main Duties… * Strategic business partner to local leadership, helping to manage all training and development for staff. * Partner with the Regional Head of People on process improvements for Soho House & Co. growth. * Participate in Unemployment, EEO, Wage and Hour, Worker’s Compensation, OSHA, ADA, Immigration and Naturalization Service hearings. * Communicate and implement policies and programs to guarantee compliance to all employees. * Instruct, train and ensure management staff knows how to interpret and comply with all company policies and procedures. * Coordinate and monitor recruitment, screening, background and reference checking of all Soho House personnel. * Recruit, interview and recommend exempt and non-exempt personnel; Conduct FLSA reviews when necessary to determine employee status. * Maintain employee benefit programs and employee engagement initiatives. * Set-up, approve, and maintain all wage and salary programs, including performance evaluations and annual increases. * Recommend and/or approve all employee transitions such as hire, transfer, promotions, etc. * Implement, participate and monitor induction and orientation programs and develop managers/supervisors for future advancement. * Track safety incentive programs as well as ensure compliance with all HR related Loss Prevention SOPs. * Monitor and analyze turnover reports and use data metrics to understand trends with hiring and terminations. * Maintain Employee of the Month/Year Program, and all other employee relations programs. * Practice positive employee relations, including maintaining a positive morale and a genuine, upbeat work environment. * Be an expert in time management, meeting deadlines, responsiveness, positive tone – both verbally and in writing, and ability to flex to the ever changing needs of the business. * Ability to influence decisions to ensure consistency in decision making to protect the Company, the employee, and maintain respect with other key departments including Operations, Finance, Membership, IT. * Demonstrate empathy, tact, thoughtfulness and strong listening skills, especially when handling difficult situations. * Other tasks or projects assigned by Regional Head of People. Required Skills/Qualifications: * 5+ years of progressive Human Resources management experience in a hotel or related industry; or a bachelor’s degree preferred. * Experience with HRIS, payroll, and Applicant Tracking Systems. * Experience with compensation benchmarking and working with variable compensations such as bonuses. * Familiarity with employment law and experience with employee investigations. * Excellent written and verbal communication skills is imperative. * Proven ability to adapt to changing priorities, handle multiple projects and meet deadlines. * Proficient in Outlook, Excel, Word, and PowerPoint. * Knowledge of employment and labor laws in California. * Proven ability to manage teams through effective leadership skills. * Detail oriented, sound judgment and strong interpersonal skills. * Skilled and experienced at difficult decision making. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $100,000—$110,000 USD