Client Success & Operations Associate till snabbväxande Tengella!

ABOUT THE ROLE We are looking for an energetic, proactive, and client-facing Client Operations Associate to join our growing Client Operations team. In this role, you will be a core operational engine—working directly with clients, internal account owners, and our elite global freelancer network. You will serve as a primary owner of inbound operations requests, combining rapid triage, creative problem-solving, and standard project management to keep client campaigns running smoothly. Working closely alongside another Operations Associate and our Senior Operations Team, this role is ideal for a smart, adaptable operational thinker with 1–2 years of experience who excels in positive, professional communication, thrives in fast-paced startup/scale-up environments, and wants to help build a scalable operations engine. WELCOME TO CONTENTOO At Contentoo, we help businesses grow through exceptional content, scaling creation and localization globally. We connect industry experts, talented creators, and translators with customers from a wide range of industries. We manage the entire content journey, from matching clients with the right creators to guiding projects from brief to delivery, ensuring every piece of content is on-brand and impactful. We support all our clients—including brands like Bynder, Swapfiets, and Sendcloud—with a tech-enabled approach that leverages our platform, AI tools, and streamlined workflows to make content creation easy for both clients and freelancers. Our company culture values individuality, teamwork, and challenging the status quo. WHAT YOU'LL DO CORE OPERATIONS & INTAKE HUB * Serve as a primary owner of the operations@contentoo.com intake hub, reviewing, categorizing, and routing inbound client and freelancer requests with rapid response times. * Partner closely with another Operations Associate to manage daily intake queues, ensuring complete coverage and seamless teamwork. * Deliver warm, professional, and solution-oriented communication to clients and freelancers across all daily touchpoints. * Maintain task allocation, ticket tracking, and feedback logging to ensure 100% operational visibility across the department. PROJECT MANAGEMENT & EXECUTION * Own standard project management and campaign delivery for core ICP and Non-ICP client accounts—tracking milestones, deadlines, and deliverables. * Facilitate smooth, end-to-end collaboration between clients, Client Success and Key Account Managers, and content creators/freelancers. * Apply creative problem-solving to resolve daily delivery roadblocks, resource constraints, or project edge cases. EFFICIENCY & CONTINUOUS IMPROVEMENT * Look across customer and freelancer feedback touchpoints to identify holistic product improvements, platform features, and workflow enhancements. * Collaborate closely with Senior CS Ops Specialists and the Head of Client Operations & Transformation to update SOPs, streamline processes, and implement automations. * Seamlessly escalate complex, strategic enterprise risks or technical builds to senior team members when necessary. WHAT YOU'LL BRING * Experience: 1 to 2 years of experience in a traditional operations, project management, or operational delivery role. Startup or scale-up experience is strongly preferred. * Problem-Solving & Agility: A sharp, resourceful operational thinker who can think on their feet, navigate ambiguity, and solve problems pragmatically in a fast-paced environment. * Communication: Exceptional written and verbal English skills with a highly professional, clear, and positive communication style across both client and freelancer interactions. * Team Collaboration: Enthusiastic about working in a close-knit operational squad—collaborating daily with fellow Associates and Senior Operations team members. * Organization & Detail: Highly organized self-starter capable of managing multiple priorities across external clients and internal stakeholders without letting details slip. * Process Orientation: A keen eye for efficiency—enthusiastic about spotting process friction, following structured SOPs, and suggesting ways to automate repetitive work. * Tech & AI Curiosity: Enthusiasm for using platform tools, CRM systems, and daily AI tools to optimize your productivity and improve outcomes. * Nice-to-Haves: Prior experience in marketing tech, SaaS, agency, or creative environments is a plus, but not required. WHAT YOU'LL GET FLEXIBILITY & BENEFITS * Hybrid / remote-friendly working environment. * 25 paid holidays. * Monthly Alleo budget. * Solid pension plan. TOOLS & SETUP * Laptop of your choice (HP or Mac). * All the office and home-working supplies you need. OUR CULTURE Be part of a growing scale-up of ~30 international team members — and grow together with us. Our cultural pillars are: * Human: You add value with a personal touch. * Authentic: You are open and honest. * Inventive: You proactively find ways to do better. * Vibrant: You add a splash of colour. Teamwork is at the core of our success, and we celebrate together — on a boat tour, over lunch, on our rooftop terrace, or during a friendly FIFA or Mario Kart match in the lounge. A DAY IN THE LIFE You start your morning reviewing the operations@contentoo.com intake queue, dividing up incoming priorities with your fellow Operations Associate, and coordinating with a Client Success & Key Account Manager on campaign timelines for an ICP account. Later that morning, you address an active client concern regarding an ongoing project timeline. After working out a smooth, creative solution directly with the freelancer creator to get the deliverable back on track, you proactively loop in the account's CS/KAM lead so they are fully armed with context for an upcoming strategic call. After lunch, you sync with a Senior CS Ops Specialist to share feedback from recent client requests, identifying a platform workflow tweak that could save hours of manual effort. Before wrapping up, you review tomorrow’s project deliverables and join your team on the rooftop terrace to unwind. SOUNDS GOOD? We’re looking forward to your application! If you’re excited about this role but don’t tick every box, we’d still love to hear from you — diversity of experience matters to us.

ABOUT US HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships. HRtechX is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.  WHAT WE OFFER YOU As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with: * The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business. * Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. * Travel opportunity: You will be joining our conferences overseas. * Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience  * Attractive compensation package. * Gain a lot of new relationships with global industry leaders while growing your personal brand. RESPONSIBILITIES:  * Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients. * Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.  * Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events. * Maintain accurate records of client interactions, contracts, and agreements using our CRM. * Providing daily support to sponsors to facilitate their registration through our internal management systems. * Building an internal knowledge base and helping with the onboarding of new clients. * Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement. WHAT WE EXPECT FROM YOU we are looking for candidates who: * Take ownership of everything you do, be proactive and follow through on commitments. * Are well-organised, and detail-focused and display the ability to structure and prioritise their work. * Have acquired a bachelor’s or master’s degree with outstanding results * Have a UK work permit * Fast learning and competent with new systems * Proficiency in CRM software and Google Docs Editors suite. * 3+ years of experience in client management, account management, or customer success roles.