Hubspot Platform Specialist

At FTMO, we believe that company growth starts with people. We are a team that pushes forward together, supports one another, and celebrates shared achievements. Our environment creates space for talents to grow – individually, as a team, and across the whole company. Do you want to be the driving force behind how FTMO communicates with clients worldwide? Join our Content team! Your primary mission will be to fully unleash the potential of our CRM and marketing automation platforms by setting up email campaigns, designing automated workflows and segmenting client groups. In this role, you will also take full ownership of our lead management and lifecycle marketing initiatives. WHAT CAN YOU EXPECT? * HubSpot is your playground: You have solid, hands-on experience with HubSpot (or a similar advanced CRM and marketing automation system). Setting up workflows, managing custom properties, and keeping our database architecture clean is second nature to you. * Architect of funnels & campaigns: You think in customer journeys. You can independently design automated email flows, segment smart lists, and continuously test and optimize how we communicate with our global community of traders. * Bilingual communication: We are a global fintech leader based in Prague. A strong command of both Czech (for smooth internal collaboration) and English (for our international audience) is essential to keep our localized messaging sharp and on-point. * Drive and data ownership: We move fast and value a proactive, independent work approach. You are someone who doesn't just launch a campaign and walk away; you take full ownership, monitor the data, troubleshoot errors, and see projects through to a successful finish. * An appetite for the trading world: Having a background in financial markets or prop trading is a massive plus. If you don't have it yet, don't worry, as long as you are curious and eager to learn, we are more than happy to show you the ropes! WHAT DO WE EXPECT FROM YOU? * Experience with HubSpot is a huge plus: Previous hands-on experience with the HubSpot platform (or a similar advanced CRM and marketing automation system). * Understanding of online marketing: A solid understanding of digital marketing tools and a clear grasp of how modern customer communication works. * Email marketing & funnels: Ability to independently build email campaigns, work with funnel scenarios, and continuously optimize client communication. * A feel for languages: Strong command of both Czech and English. * Work approach: Reliability, a proactive mindset, drive, and the ability to see things through to successful completion. * Knowledge of trading is an advantage: Background in trading or financial markets is a plus, but we’re happy to show you the ropes! WHY JOIN THE FTMO TEAM? * We are a Czech fintech that, since 2015, has grown from an idea into a global project. 🚀 * 300+ amazing teammates. We’re a great team who learn from each other every day.🤜🤛 * How do we work? We focus on meaningful work and open communication, while only adopting processes that make our lives easier. * Prague, Národní třída. Enjoy our modern offices at the Quadrio shopping center, offering beautiful views and excellent accessibility. * What if I don’t trade? No worries. We’ll show you what our product is all about and introduce you to the basics of trading. * Free fruit, snacks, and coffee are always within reach in the office. * How do we promote strong relationships and well-being? Company cottage, team building events, and running club. * Flexible hybrid model. We prefer collaborating in person to keep the team spirit high, but we offer the flexibility you need to stay balanced. *The benefits mentioned above apply to on-site employees in our Prague office.

YOUR MISSION Working from our office in central “old” Belgrade, you will be in contact with clients from all over the world daily. You will form strong international relationships and most likely get used to travelling to Copenhagen to our Danish office. You must be passionate about giving our clients the best possible experience and helping them maximize the utility of their email newsletters - But using our world-leading platform! As a Platform Specialist, your primary responsibilities include, but are not limited to: * Providing exemplary support to Passendo customers across the globe via email and our Service Desk. * Facilitating seamless customer onboarding, delivering training sessions, and maintaining ongoing customer interactions. * Ensuring our Knowledge Base remains current by contributing relevant and valuable content. * Assisting customers in optimizing the product for unparalleled business success. * Becoming the authoritative voice of our customers, actively collecting feedback to fuel continuous improvement across all facets of Passendo’s technology. YOUR PROFILE * Fluent in written and spoken English (additional languages such as German, Italian, French, or Spanish are a plus). * Previous experience in customer-facing roles within IT or SaaS companies is highly desirable. * Basic knowledge of HTML. * Familiarity with CRM tools (e.g., Hubspot). * Ability to work independently and adeptly solve problems. WHY US? Passendo is a pioneering SaaS company specializing in email ad serving, empowering top-tier media houses and publishers to optimize their newsletter advertising and maximize revenues. At Passendo, we invest in talent and celebrate success. If you are ready to embrace this exhilarating role and contribute to a dynamic team, send us your resume. Join us in shaping the future of digital advertising!