Operations Management Intern – Italy (m/f/d)

OUR MISSION IS TO ENABLE EVERYONE TO BUILD WEALTH We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Today, we serve over 4.5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. We are looking for an Operations Intern to support some of the company’s most important cross-functional initiatives — from regulatory programs to product launches and operational improvements. In this role, you will work closely with experienced operations, product, compliance, and business stakeholders to help translate strategic priorities into clear analyses, structured project support, and practical execution steps.   WHAT YOU'LL DO * Support cross-functional operational and strategic projects. * Prepare regulatory readiness and implementation materials. * Conduct structured research, data analysis, and business case support. * Track project progress, risks, dependencies, and key milestones. * Prepare clear documentation, summaries, and decision materials. * Support the operationalization of new processes, products, and market initiatives. * Collaborate with teams across operations, product, compliance, and strategy.   WHAT YOU NEED TO HAVE * Currently studying or recently completed a degree in business, economics, finance, engineering, law, or a related field. * Strong analytical and structured problem-solving skills. * Ability to break down complex topics into clear workstreams and next steps. * Strong written and verbal communication skills with fluency in English. * Good attention to detail and comfort working with data. * High ownership mindset, curiosity, and willingness to learn quickly. * Comfort working in a fast-paced environment with changing priorities.   IT’S A BONUS IF YOU HAVE * Previous internship experience in consulting, strategy, operations, fintech, banking, or a high-growth startup. * Interest in fintech, investing, regulation, or product operations. * Experience working with Excel, Google Sheets, SQL, or analytics tools. * Exposure to project management, process improvement, or research-heavy work.   WHAT WE OFFER * A unique opportunity to be part of the team that builds our presence in Germany and the EU from the ground up. * Hands-on exposure to high-impact projects across operations, regulation, product, and growth. * Close collaboration with smart, driven, and supportive high-performers. * A flexible, idea-friendly culture that values ownership, curiosity, and initiative. * The opportunity to learn how strategic initiatives are executed in a fast-growing fintech environment. * Competitive internship compensation. Are you ready to accelerate your career with us? We'd love to hear from you! We process applicant data confidentially and in accordance with applicable data protection laws. We may use AI-powered tools to help review applications, but all hiring decisions are made by our human recruitment team. Where required by law, we rely on your consent to use these tools. You may withdraw this consent or exercise your data protection rights at any time by contacting us.

Synthflow AI is an enterprise AI agent platform that unifies customer operations across voice, chat, and messaging. Our agents handle routine interactions at scale so teams can focus on high-value work. * Over 20M hours of operations automated * 60% more calls answered vs. non-AI operators * 150M interactions handled, 99.99% uptime Backed by Accel, Atlantic Labs, and Singular. Trusted by 1,000+ customers. Recognized as one of the most promising companies in Germany. About the role Synthflow is building the infrastructure layer for enterprise voice AI. As we scale, the systems, processes, and data that power our product team need to scale with us. We’re looking for a Product Operations Intern to support the product team across tooling, analytics, documentation, and cross-functional coordination. You’ll work closely with Product, Engineering, Customer Success, and Design, gaining hands-on experience in how a fast-growing AI company builds and ships products at scale. This is an ideal role for someone looking to break into product, operations, or tech from a related background and learn how high-performing product teams operate. WHAT YOU’LL DO * Help maintain and improve the product team’s tooling stack, including Linear, Notion, PostHog, and related workflows * Support the creation of dashboards and reports that track product usage, feature adoption, and key business metrics * Assist with release management processes, including changelog updates and internal communications * Help keep roadmaps, tickets, and project documentation organized and up to date * Gather, organize, and synthesize customer feedback from Customer Success, Sales, and user research initiatives * Document processes, meeting notes, and best practices to improve team efficiency * Support onboarding materials and maintain internal knowledge bases * Assist with operational, analytical, and cross-functional projects across the product organization WHAT WE’RE LOOKING FOR * 0–2 years of experience in operations, customer success, consulting, business analysis, project coordination, startups, or a similar problem-solving environment (recent graduates encouraged to apply) * Strong organizational skills with exceptional attention to detail * Analytical mindset with the ability to structure information, spot patterns, and turn data into actionable insights * AI-literate and excited to leverage modern AI tools to improve workflows, productivity, and decision-making * Excellent written and verbal communication skills, with the ability to work across technical and non-technical teams * Curious, proactive, and eager to learn how products are built and scaled in a fast-moving startup environment * Nice to have: familiarity with tools such as Notion, Linear, Jira, PostHog, or Airtable, and basic experience with data analysis, SQL, Python, spreadsheets, or automation tools Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.