Operations Intern

Synthflow AI is an enterprise AI agent platform that unifies customer operations across voice, chat, and messaging. Our agents handle routine interactions at scale so teams can focus on high-value work. * Over 20M hours of operations automated * 60% more calls answered vs. non-AI operators * 150M interactions handled, 99.99% uptime Backed by Accel, Atlantic Labs, and Singular. Trusted by 1,000+ customers. Recognized as one of the most promising companies in Germany. About the role Synthflow is building the infrastructure layer for enterprise voice AI. As we scale, the systems, processes, and data that power our product team need to scale with us. We’re looking for a Product Operations Intern to support the product team across tooling, analytics, documentation, and cross-functional coordination. You’ll work closely with Product, Engineering, Customer Success, and Design, gaining hands-on experience in how a fast-growing AI company builds and ships products at scale. This is an ideal role for someone looking to break into product, operations, or tech from a related background and learn how high-performing product teams operate. WHAT YOU’LL DO * Help maintain and improve the product team’s tooling stack, including Linear, Notion, PostHog, and related workflows * Support the creation of dashboards and reports that track product usage, feature adoption, and key business metrics * Assist with release management processes, including changelog updates and internal communications * Help keep roadmaps, tickets, and project documentation organized and up to date * Gather, organize, and synthesize customer feedback from Customer Success, Sales, and user research initiatives * Document processes, meeting notes, and best practices to improve team efficiency * Support onboarding materials and maintain internal knowledge bases * Assist with operational, analytical, and cross-functional projects across the product organization WHAT WE’RE LOOKING FOR * 0–2 years of experience in operations, customer success, consulting, business analysis, project coordination, startups, or a similar problem-solving environment (recent graduates encouraged to apply) * Strong organizational skills with exceptional attention to detail * Analytical mindset with the ability to structure information, spot patterns, and turn data into actionable insights * AI-literate and excited to leverage modern AI tools to improve workflows, productivity, and decision-making * Excellent written and verbal communication skills, with the ability to work across technical and non-technical teams * Curious, proactive, and eager to learn how products are built and scaled in a fast-moving startup environment * Nice to have: familiarity with tools such as Notion, Linear, Jira, PostHog, or Airtable, and basic experience with data analysis, SQL, Python, spreadsheets, or automation tools Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.

ABOUT US Every 10 minutes, 18 million conversations happen between businesses and consumers around the world. For decades, the consumer side of those conversations sucked: long queues, robotic menus, repeated explanations, and advice that is often unhelpful. Most people today still cannot simply say what their problem is in natural language when communicating with businesses. AI changes that. For the first time, companies can have natural conversations with customers at massive scale. Every B2C company - from energy providers to telcos to insurers - will use AI agents to talk to their customers. The number of conversations businesses will handle is going to explode in the coming years. At telli, we are solving the challenges that come with that shift. Today, leading B2C companies like Sky are already using telli to deploy thousands of voice agents to provide their customers with a new experience. But building a first voice agent is easy, getting it to drive real outcomes for customers and businesses is the hard part. telli helps companies build, deploy, and improve consumer-facing AI voice agents at scale. This will become one of the most important software categories of the next decade, and we intend to win it. We are a small, AI-pilled team that likes to solve hard problems. Be it engineering, product, or GTM - we build, experiment, and move fast, while heavily leveraging the capabilities of AI models. All of us like to challenge ourselves and take real ownership over what we do, all while still staying humble and keeping a low-ego culture. Check out our principles to see how we work. MISSION As the Workplace Operations Intern at telli, you help create the environment our team does its best work in. You support everything around our Berlin office, team events, and workplace experience - and get a front-row seat to how an early-stage AI company operates day to day. Perfect if you want to learn how a fast-moving startup works from the inside. WHAT YOU’LL DO: * keep our Berlin office running smoothly - supplies, equipment, and making the space a place people want to be * support planning and running team events: offsites, onsite interviews, team dinners, and community events * help new joiners have a great first day - desk setup, hardware, and access * coordinate with vendors and service providers for everything office-related * learn to build small automations around workplace ops (ordering, inventory, requests) with AI and no-code tools * jump in on ad-hoc tasks and support the team wherever help is needed WHAT MAKES YOU A GREAT FIT: * you are hands-on and not afraid of doing unglamorous work * you're organized, reliable, and notice details others miss * you're curious about tools and automation and pick up new things fast * you take initiative and don't wait for detailed instructions * you're a strong communicator in both English and German * you're a host at heart - you enjoy creating great experiences for others YOU MAY NOT MAKE A GOOD FIT IF: * you only want to do high-level "strategic" work * you aren't comfortable juggling multiple tasks at once * you prefer working fully remote - this role lives in the office * you'd rather observe than roll up your sleeves