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INTRODUCING TECHPOINT TechPoint is a people centered organisation, it is important to us that you not only have the skills and experience to fulfill the position, but you also possess the same core values as us. We are looking for people who can make a difference, add value, have an input and enjoy their work. This approach to recruitment makes TechPoint a unique team to be a part of– and we hope you can join us! At TechPoint we provide industry leading products, solutions and services. TechPoint comprises 3 value streams: Supply Chain Solutions, Manufacturing Solutions and Specialist Components – our five 'Centres of Excellence' across South and East of Anglia. THE ROLE Since incorporation in 1990 TechPoint | Golledge has enjoyed unprecedented success. As a leading supplier of frequency control products, including quartz crystals, oscillators, TCXOs, VCXOs, OCXOs, RTC modules, crystal filters, SAW filters and SAW duplexers, to the worldwide electronics industry. To actively promote and sell the company’s products, providing the best customer service in the frequency products industry and to support and the internal Sales team to work pro-actively in achieving set targets and KPI’s. Responsibilities * Providing dedicated customer service and sales administration support for existing and potential customers * Acting as internal Sales point of contact for existing and potential customers covering all aspects of their business * Overseeing that all necessary tasks are promptly completed and effectively communicated to all relevant personnel * Analysis of all sales related enquiries and creation of opportunities in CRM system where appropriate * Responding to quote & other customer service requests from existing and potential customers within 24 hours if practically possible * Proactive calling existing & potential customers * Proactively gathering & logging market information concerning potential customers, customers and competitors * Notifying your line manager of any lost business along with reasons for not winning * Ensuring actions from visit reports are completed within 24-hours if practically possible * Ensuring a high degree of accuracy is maintained in all tasks * Working together with external Sales team on quarterly business reviews (QBR’s) * Occasional support at trade exhibitions and customer visits overseas * Establishing strong relationships with internal and external customers and other departments within the business Key Performance Indicators * Quote completion, follow-up and conversion * Sales growth in your regions - Sales bookings, targeting year-on-year growth * Sales gross margin * Number of active customers, targeting year-on-year growth ABOUT YOU * Essential – Previous experience in a proactive sales environment. * Essential – Experience in the electronics manufacturing. * Desirable - Knowledge of customers, competitors, and market trends is highly valued. * Desirable – Strong communication skills. * The ability to travel including international as necessary. WHY US? * 25 days holiday plus Christmas shutdown * Your birthday as an additional day off * Private Healthcare * Health cash plan * Company sick pay * Bonus Scheme * Life insurance of 4 x your annual salary * Up to 5% employers pension contribution salary sacrifice * Option to buy up to 5 days of holiday * Enhanced Parental leave pay * Cycle to work scheme * Home and Tech salary sacrifice scheme * Free will writing service * Free parking
TUS TAREAS YOUR MISSION AS SALES ASSISTANT You will be the face of Flabelus, welcoming every customer and turning each visit into a unique, memorable experience. Your mission is to provide outstanding service, drive sales, and ensure the store runs smoothly, always embodying our brand values. We want someone dynamic, warm, and proactive — someone who loves fashion, enjoys connecting with people, and thrives in a boutique environment. YOUR RESPONSIBILITIES Sales & Customer Experience * Understand and work toward daily and monthly sales goals. * Apply sales strategies defined by management. * Offer warm, personalized, brand-aligned service. Teamwork & Collaboration * Actively participate in team sales challenges. * Support colleagues and maintain a positive, collaborative work environment. * Communicate issues to the Manager and suggest improvements when needed. Store Operations & Organization * Follow internal processes to ensure smooth daily operations. * Support with stock organization and inventory control. * Handle returns, online exchanges, and order follow-ups. Reporting & Maintenance * Complete store documents (Excel reports, incident logs, stock tracking, etc.). * Help maintain the store’s visual and operational standards. TU PERFIL WHO ARE WE LOOKING FOR? * Outgoing, friendly, and customer-focused personality. * Passion for fashion and attention to detail. * Positive, problem-solving attitude and eagerness to learn. * Ability to multitask and work well in a team. * Preferred: intermediate English level and experience in premium brands. WHAT MAKES YOU A “FLABELUS PERSON”? * Positive mindset and problem-solving energy * Sensitivity to art, fashion, and literature * Commitment to sustainability and conscious fashion * Team spirit, empathy, and collaboration * Clear and honest communication * Passion for growth and exceeding expectations
TUS TAREAS YOUR MISSION AS SALES ASSISTANT You will be the face of Flabelus, welcoming every customer and turning each visit into a unique, memorable experience. Your mission is to provide outstanding service, drive sales, and ensure the store runs smoothly, always embodying our brand values. We want someone dynamic, warm, and proactive — someone who loves fashion, enjoys connecting with people, and thrives in a boutique environment. YOUR RESPONSIBILITIES Sales & Customer Experience * Understand and work toward daily and monthly sales goals. * Apply sales strategies defined by management. * Offer warm, personalized, brand-aligned service. Teamwork & Collaboration * Actively participate in team sales challenges. * Support colleagues and maintain a positive, collaborative work environment. * Communicate issues to the Manager and suggest improvements when needed. Store Operations & Organization * Follow internal processes to ensure smooth daily operations. * Support with stock organization and inventory control. * Handle returns, online exchanges, and order follow-ups. Reporting & Maintenance * Complete store documents (Excel reports, incident logs, stock tracking, etc.). * Help maintain the store’s visual and operational standards. TU PERFIL WHO ARE WE LOOKING FOR? * Outgoing, friendly, and customer-focused personality. * Passion for fashion and attention to detail. * Positive, problem-solving attitude and eagerness to learn. * Ability to multitask and work well in a team. * Preferred: intermediate English level and experience in premium brands. WHAT MAKES YOU A “FLABELUS PERSON”? * Positive mindset and problem-solving energy * Sensitivity to art, fashion, and literature * Commitment to sustainability and conscious fashion * Team spirit, empathy, and collaboration * Clear and honest communication * Passion for growth and exceeding expectations ¿POR QUÉ NOSOTROS? WHAT WE OFFER * A creative, inspiring team with a strong sense of purpose * A colorful, magical workplace with good vibes * Real opportunities to grow within a fast-expanding international brand * Exclusive discounts and team perks * Ongoing training in product knowledge, customer experience, and brand values
TUS TAREAS YOUR MISSION AS SALES ASSISTANT You will be the face of Flabelus, welcoming every customer and turning each visit into a unique, memorable experience. Your mission is to provide outstanding service, drive sales, and ensure the store runs smoothly, always embodying our brand values. We want someone dynamic, warm, and proactive — someone who loves fashion, enjoys connecting with people, and thrives in a boutique environment. YOUR RESPONSIBILITIES Sales & Customer Experience * Understand and work toward daily and monthly sales goals. * Apply sales strategies defined by management. * Offer warm, personalized, brand-aligned service. Teamwork & Collaboration * Actively participate in team sales challenges. * Support colleagues and maintain a positive, collaborative work environment. * Communicate issues to the Manager and suggest improvements when needed. Store Operations & Organization * Follow internal processes to ensure smooth daily operations. * Support with stock organization and inventory control. * Handle returns, online exchanges, and order follow-ups. Reporting & Maintenance * Complete store documents (Excel reports, incident logs, stock tracking, etc.). * Help maintain the store’s visual and operational standards. TU PERFIL WHO ARE WE LOOKING FOR? * Outgoing, friendly, and customer-focused personality. * Passion for fashion and attention to detail. * Positive, problem-solving attitude and eagerness to learn. * Ability to multitask and work well in a team. * Preferred: intermediate English level and experience in premium brands. WHAT MAKES YOU A “FLABELUS PERSON”? * Positive mindset and problem-solving energy * Sensitivity to art, fashion, and literature * Commitment to sustainability and conscious fashion * Team spirit, empathy, and collaboration * Clear and honest communication * Passion for growth and exceeding expectations
TUS TAREAS TU MISIÓN COMO STORE MANAGER Serás el motor estratégico de nuestra nueva apertura en Calle Barquillo, Madrid, con la misión de maximizar las ventas, generar una experiencia de cliente memorable y liderar con empatía y determinación. Queremos a alguien resolutivo, carismático y con visión de negocio, que inspire a su equipo y que vibre con el universo Flabelus. TUS RESPONSABILIDADES Sales & Customer Experience * Diseñar e implementar estrategias de venta alineadas con los objetivos mensuales. * Fidelizar clientes a través de un servicio personalizado, cálido y memorable. * Supervisar y analizar KPIs: facturación diaria, ticket medio, tasa de conversión, etc. Liderazgo de equipo * Coordinar, motivar y formar al equipo para alcanzar los objetivos. * Fomentar un ambiente de trabajo positivo, colaborativo y alineado con nuestros valores. Gestión operativa * Controlar cambios y devoluciones en Shopify y seguimiento de pedidos online. * Documentar y gestionar correctamente taras, acciones de gifting e incidencias. * Asegurar el cumplimiento de procesos internos y estándares visuales de tienda. Estrategia y colaboración * Trabajar en sinergia con el equipo de comunicación para lanzar campañas locales. * Aportar ideas y feedback para mejorar procesos y potenciar la marca. TU PERFIL ¿A QUIÉN BUSCAMOS? * Experiencia mínima de 3 años como Store Manager o Assistant Manager en marcas fashion/premium. * Sensibilidad por la moda, conocimiento de tendencias y amor por los detalles. * Excelentes habilidades en ventas, liderazgo y comunicación. * Persona resolutiva, organizada, proactiva y orientada a resultados. * Buen nivel de inglés (intermedio o superior). * Familiaridad con herramientas digitales (Shopify, Google Drive...). * Plus: Experiencia previa en marcas de lujo * Persona extrovertida, amable y orientada a las ventas. * Gusto por la moda, atención al detalle y sensibilidad estética. * Actitud positiva, resolutiva y con ganas de aprender. * Habilidad para gestionar múltiples tareas y trabajar en equipo. * Valorable: nivel intermedio de inglés y experiencia en marcas premium. ¿POR QUÉ NOSOTROS? Porque en Flabelus no solo lideras una tienda: haces crecer un universo, un equipo y una marca que está conquistando el mundo.
YOUR MISSION JOB TITLE: Telesales Agent JOB LOCATION: Belfast TERMS: Salary: 26,033.00 with an OTE 40k + with uncapped commission. Permanent (hybrid working) THE JOB As a Telesales Agent you will be leading the way as the telephone voice of sales for Fibrus, delivering amazing customer experience, selling our products and services to our prospective clients across residential and small businesses enquiring about Fibrus Hyperfast Fibre broadband and ancillary products. You will become part of our vibrant and fast paced desk sales team, working on one of our call or online chat campaigns. This could range from inbound to outbound, warm to cold data. YOUR PROFILE WHAT WILL YOU BE DOING? * Helping customers to make the move to Fibrus, making phone-based sales from outbound and inbound calls * Helping customers find pre-contract solutions and processing sales via web chat * Ensure all orders are processed efficiently & effectively using Fibrus ordering system * Follow up with customers to ensure they are fully updated with order / installation progress * Work closely with other members of the Fibrus Team * Ensuring quality and compliance standards at all time and meeting and exceeding operational sales targets consistently WHAT WILL YOU BRING? * Demonstrable telephone-based or face-to-face sales experience * Be committed, professional, reliable, target driven and ambitious, demonstrating a willingness to learn * Confidence using systems and software to process orders and communicate * Excellent/confident verbal and written communication skills * Have a can-do attitude and the desire to deliver a quality service to customers * Understand the importance of compliance in the telesales environment IS FIBRUS FOR ME? At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility. We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption. As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose! HOW TO APPLY To apply to join the Fibrus Group, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus. #Fibrus At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.
OVERVIEW Balltec designs, manufactures and tests high integrity mechanical connectors for critical applications in the global renewable energy and oil and gas sectors. The engineering team creates technical solutions for the transfer of load in moorings, lifting components and subsea cable connections. As a member company of Venterra Group, Balltec is working at the forefront of the global energy transition, supplying engineering solutions to the offshore wind and the emerging floating wind markets. As a company, Balltec is targeting significant growth to provide even more effective support for our clients in this industry. The Mechanical Design Engineer will work alongside other engineers and internal company personnel to engineer final design solutions, develop conceptual designs, support existing products and perform testing/analysis of new and existing products. KEY RESPONSIBILITIES * Produce 3D models and manufacturing drawings using Autodesk Inventor. * Perform design calculations with MathCAD Prime and apply engineering principles. * Support R&D by generating concepts for new mechanical tools and lifting/mooring connectors. * Conduct feasibility studies, brainstorming, and develop prototypes for proof-of-concept. * Carry out stress analysis, FEA, fatigue assessments, and design validation for offshore/heavy industry. * Report technical issues to the Engineering Manager. * Oversee prototype build/testing, analyse workshop trial data, and refine designs. * Interface with other departments. * Support sales, promote the company, and uphold Balltec Quality & HSE Procedures and policies. EDUCATION & EXPERIENCE * Minimum HND in Mechanical Engineering, Product Design Engineering or a related subject (required). * Minimum 4 years’ experience in a related field (required) * Experience in the one of the following fields (desired): * Research & development of mechanical products (concept to new product introduction) * Hydraulic system design * Materials and welding * Good IT skills, e.g. Microsoft Office applications (required). * Good written and verbal communication skills (required). * Full UK driving license (preferred, not required). REQUIRED SKILLS * Extensive experience of Computer Aided Design (Autodesk Inventor preferred). * Experience of Finite Element Analysis. * Extensive experience in the use of engineering principles such as stress-strain and beam theory and the ability to produce calculations to support the design of critical components. * Excellent communications skills – must interface successfully with other engineers, non-technical personnel and with customers to define and implement solutions. * Demonstrated initiative in solving challenging problems. * Ability to rapidly learn new concepts with little to no supervision. Right to Work: At this time, we are onlu able to consider applocants who are authorised to work in the UK without the requirement for a visa.. OTHER BENEFITS * 38 hour working week (averaged over 2 weeks) with alternate Fridays or every Friday afternoon off. * 8% company pension contribution. * Cycle to work scheme * 5 weeks holiday plus bank holidays * Company events * Internal grade 3 - 5 At Venterra: At Venterra, we are committed to inclusion and diversity in everything we do. We take inclusion and diversity seriously. We know that getting this right is critical for us to live our organisation’s values. We are always trying to improve our way of working to be more inclusive and equal. We are an equal opportunity employer. Our vision is for Venterra to be a place where people of all ethnicities feel welcomed to work.
OVERVIEW Balltec designs, manufactures and tests high integrity mechanical connectors for critical applications in the global renewable energy and oil and gas sectors. The engineering team creates technical solutions for the transfer of load in moorings, lifting components and subsea cable connections. As a member company of Venterra Group, Balltec is working at the forefront of the global energy transition, supplying engineering solutions to the offshore wind and the emerging floating wind markets. As a company, Balltec is targeting significant growth to provide even more effective support for our clients in this industry. The Mechatronics Design Engineer will work alongside other engineers and internal company personnel to engineer final design solutions, develop conceptual designs, support existing products and perform testing/analysis of new and existing products. KEY RESPONSIBILITIES * Lead the design of electro-mechanical assemblies as part of multi-disciplinary engineering teams. * Act as the technical authority and design/specify control systems for electro-hydraulic tools, including PLCs, embedded controllers, I/O, sensors, actuators, and HMIs. * Produce and maintain key system documentation: 3D models, manufacturing drawings and design calculations (P&IDs, schematics, control narratives, FDS, interface specs, I/O lists, and test procedures). * Integrate and configure sensors and communication protocols (e.g., Ethernet/IP, Profinet, Modbus, CAN). * Oversee and support factory and site acceptance testing (FAT/SAT), commissioning, troubleshooting, and optimisation of control systems. * Deliver operator training, manuals, and after-sales support as required. * Collaborate with other departments (Mechanical Design, Production, QA, Sales) to ensure effective communication, manufacturability, and reliability. * Contribute to R&D activities, technical solutions for bids, and continuous product improvement. * Ensure compliance with company policies, quality, and HSE procedures. EDUCATION & EXPERIENCE * Degree or HND in Mechatronics, Control, Electrical/Electronic Engineering, or equivalent experience. * At least 5–8 years’ experience in electro-mechanical or industrial control systems, preferably with electro-hydraulic integration. * Experience of basic controls system programming, ladder logic and sensor integration. * Experience in mechanical design and verification (preferred). * Hands-on commissioning experience (FAT/SAT), with willingness to travel for abroad for such work. * Strong IT, written, and verbal communication skills. * Full UK driving license (preferred, not required). REQUIRED SKILLS * Extensive experience in the design of electro-mechanical assemblies. * Experience of PLC integration and basic PLC programming. * Experience in the design and verification of mechanical components. * Excellent communications skills – must interface successfully with other engineers, non-technical personnel and with customers to define and implement solutions. * Demonstrated initiative in solving challenging problems. Right to Work: At this time, we are onlu able to consider applocants who are authorised to work in the UK without the requirement for a visa.. OTHER BENEFITS * 38 hour working week (averaged over 2 weeks) with alternate Fridays or every Friday afternoon off. * 8% company pension contribution. * Cycle to work scheme * 5 weeks holiday plus bank holidays * Company events * Internal job grade 3 - 6 At Venterra: At Venterra, we are committed to inclusion and diversity in everything we do. We take inclusion and diversity seriously. We know that getting this right is critical for us to live our organisation’s values. We are always trying to improve our way of working to be more inclusive and equal. We are an equal opportunity employer. Our vision is for Venterra to be a place where people of all ethnicities feel welcomed to work.
The Role… At Little Beach House Malibu a Food & Beverage Manager is responsible for managing service, quality control and consistent F&B experience is executed under the direction of the General Manager. The F&B Manager owns daily / weekly / monthly delivery on special projects and ensuring optimal member, guest and staff experience is executed. As a Food and Beverage Manager you will develop as a leader in the hospitality industry through exceptional leadership, P&L review, forecasting, interviewing / hiring specific areas of the business, inventory, purchasing, vendor relationships and ensuring the business is optimized to its highest standards. staff and finance. A successful Food and Beverage Manager will maximize sales and revenue through building relationships with customer understanding and implementing opportunities that drive efficiency and effective process. The F&B Manager will be largely responsible for service standards, elevating member/guest experience, hiring, training and oversight of F&B staff scheduling. Main Duties… * Influential leader who proactively manages the operations in conjunction with General Manager to ensure service, staffing and member/guest experience is above par and profit meets targeted budgets * Passionate about guest service and articulate in communicating with and interacting with members, guests, staff to preserve excellent levels of internal and external customer service * Partner with internal and external stake holders to create, design, train and implement exceptional menus, purchase goods and continuously make necessary improvements * Proactive in identifying customers’ needs and responsive in developing action plan that enhances experience and mitigates risk * Engage and comply to HR (People & Development) guidelines and support recruitment efforts to ensure we are attracting, retaining and training all new hires to be high performers with high potential * Establish targets, KPI’s, schedules, policies and procedures * Drive transparency and open channel of communication that fosters team awareness, ownership and accountability with emphasis in motivation and teamwork * Comply with all allergy procedures and maintaining a clean, sanitary, healthy and safe work environment for staff, members, guests and safety regulations * Responsible for weekly/daily recaps that entail various aspects of the shift including but not limited to; service standards, allergy procedure, staffing, sales, profit and proactive solutions to mitigate future risk Required Skills/Qualifications: * Minimum of 5+ years’ experience in a similar capacity * Detail oriented, process driven and ability to problem solve in high-volume and demanding fast-paced environments * POS (or alternative), Open Table, Opera or other Hospitality driven technologies experience * Passionate and influential leader who positively communicates cross-functionally and leads a team to drive efficient and effective best practices through service * Passionate about food and beverages trends and best practices and local health & safety compliancy regulations * Ability to manage personnel and meet / exceed financial targets * Guest-oriented and service-minded as well as flexible and pro-active Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to make periodical fast paced movements are required to go from one part of the property to others. * Must be able to move, pull, push, carry or lift at least 30 pounds. * Must be able to occasionally kneel, bend, crouch and climb is required. * Must be able to perform physical activities such as lifting, cleaning, and stooping. * Must be able to stand, walk, lift, and bend for long periods of time. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $75,000—$90,000 USD
The Role… We are seeking a sophisticated and detail-driven Operations Lead to oversee the operational excellence of our Soho Home Studio. In a luxury furniture retail environment where presentation, precision, and client experience are paramount, this role is responsible for ensuring that all operational functions run seamlessly behind the scenes to support an elevated, design-led customer journey. You will take ownership of inventory strategy, stockroom standards, and operational systems, ensuring the studio reflects the highest level of organization and care. As a key leader within the space, you will partner closely with the sales team to ensure product availability, maintain impeccable display standards, and deliver a seamless flow of goods from warehouse to floor. Main Duties… Operational Leadership & Studio Excellence * Champion operational excellence across the studio, ensuring all processes reflect the standards of a luxury retail environment. * Develop and refine systems that support efficiency, accuracy, and a seamless client and team experience. * Act as the operational lead, bridging communication between the studio, the UK and warehouse partners * Oversee the shop floor, while maintaining a strong focus on Daily Sales Targets. * Proactively identify opportunities to enhance workflows, improve inventory visibility, and elevate overall performance. * Oversee all inventory across furniture, décor, and textiles, ensuring accuracy, availability, and proper allocation between display and selling stock. * Lead and execute monthly stocktakes with a high level of precision, resolving discrepancies with urgency and accountability. * Manage replenishment planning, aligning stock levels with sales trends and client demand. * Ensure all inbound shipments are received, quality-checked, and seamlessly integrated into the stockroom and sales floor. * Partner with the sales and visual teams to maintain impeccable presentation standards across all studio displays. * Oversee ex-display lifecycle management, including tracking, seasonal transitions, and returns to warehouse. * Ensure alignment of studio displays with global directives, maintaining consistency across UK/US standards. * Maintain clear visibility of out-of-stock display items and drive timely resolution to protect the client experience. * Own and maintain all operational reporting tools and documents, ensuring they are consistently accurate and actionable, including: * Ex-display inventory and returns tracking * Warehouse (LA/NJ) coordination for display pieces * Backstock and sellable inventory management * Studio display out-of-stock reporting * Customer wishlist tracking to support sales follow-up * Utilize reporting to inform decision-making and improve operational performance. * Oversee the swatch program, ensuring timely ordering, organization, and delivery to clients and designers. * Support the sales team with accurate inventory information and efficient stock access to enhance service levels. * Set and maintain stockroom organization, ensuring a clean, efficient, and highly functional back-of-house environment. * Implement systems that enable ease of access, clarity, and speed for the team. * Uphold a standard of care and attention that reflects the quality of the Soho Home brand. * Lead, train, and develop team members on operational standards and expectations. * Create monthly trainings to ensure the studio team understands the full scope of operations. * Foster a culture of accountability, precision, and pride in execution. * Serve as a role model in professionalism, organization, and cross-functional collaboration. * Perform all other duties as assigned by Manager/Supervisor Requirements... * Have a proven 3 years' experience in a similar role within a luxury retail store. * Be able to deliver a high level of customer service. * Communicate honestly, openly, and constructively. * Have a creative flair and be able to talk about colors, styles, and trends in interiors with confidence. * Demonstrate flexibility and innovation in recognizing and reacting to the changing retail environment. * Be a strong team member. * Experience in furniture and lighting is an advantage. * Proficient in Google Docs, Excel, and Microsoft Office. Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the store to others. * Must be able to move, pull, carry, or lift at least 50 pounds. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $70,500—$70,500 USD
The role… At Soho House, the Bartender is responsible for preparing alcoholic and nonalcoholic beverages, serving food and providing excellent service accompanied by memorable experiences to all guests and members who visit a Soho House & Co. property. As a Bartender you are an extension of the brand, management team and global food and drink program. As a result, you will be responsible for professional behavior, charismatic and positive energy to create a fun environment that drives conversation and sales. A successful Bartender will greet customers, learn and remember their preferences, answer questions, recommend menu items, and prepare and serve beverages. You will also upsell items, create recipes, utilize proper equipment and ingredients, and handle basic cleaning duties. To succeed as a Soho House Bartender, you should have a neat appearance and an engaging, friendly personality. You should be efficient, observant, knowledgeable, and personable with a thirst for all things craft cocktails! Main Duties * Follow steps of service and company guidelines for preparing cocktails, juices, coffee and drinks used at the bar * Maintain a clean and organized section as well as collaborate with other bartenders to; wash glassware and utensils after each use, Clean up after customers and clean work area * Educate guests and members about beverage options learned through House Tonic trainings * Discuss and describe daily specials, seasonally influenced menu items and food pairing options to promote additional sales through creating optimal experience for dining * Collect payment on all sold items and operate a cash register * Check identification of customers to make sure they meet age requirements for purchase of alcohol and tobacco products as well as determine when a customer has had too much alcohol * Arrange bottles and glasses to make attractive displays that promote specific beverage options and can increase overall sales and member / guest experience * Serve customers in a friendly and helpful manner * Monitor and maintain an inventory of supplies and delegate replenishment of items to Barbacks * Mix ingredients according to drink recipes to maintain a globally unified beverage program and consistent experience * Performs other duties as assigned by supervisor/manager Required Skills/Qualifications * 2+ years’ experience working in high-volume F&B operation * Craft cocktail experience and working with seasonally influenced perishable items * Experience making coffee drinks a plus * Ability to multitask and deliver drink requests in a timely and efficient manner while maintaining consistency * Strong communication and people skills * Flexible schedule and reliable * Tips certified * Micros a plus Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry or lift at least 40 pounds. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $18.47—$18.47 USD
FIELD SALES EXECUTIVE £26,227.50 BASE SALARY | UNCAPPED COMMISSION | £4,000+ LOYALTY BONUSES | COMPANY CAR & FUEL CARD EVERY DOOR IS A NEW OPPORTUNITY. READY TO MAKE IT COUNT? At GoFibre, we don't just connect homes, we connect people, communities and careers. We're proud of our supportive culture, where hard work is recognised, success is celebrated and everyone has the opportunity to grow. Whether you're looking for your first sales role or a fresh challenge, we'll invest in you from day one. Take the first step today. Your next conversation could be the start of an incredible career with GoFibre. WHAT YOU'LL BE DOING This isn't a desk job. You'll be out in the community, meeting people face-to-face and introducing them to the benefits of GoFibre. * Knock on 100+ new doors every day, creating opportunities and building relationships. * Have genuine conversations with homeowners about the benefits of full fibre broadband. * Help customers find the right GoFibre package for their home. * Turn conversations into sales and achieve personal targets. * Represent the GoFibre brand with confidence, energy and enthusiasm. WHAT WE'RE LOOKING FOR * Great communicators who genuinely enjoy talking to people. * Positivity, determination and resilience. * Comfortable being on your feet and outdoors for most of the day. * Motivated by targets, rewards and unlimited earning potential. * Eager to learn, develop and succeed. A full UK driving licence is essential. WHAT YOU'LL EARN * £26,227 guaranteed annual salary * Uncapped commission – the more you achieve, the more you earn * Loyalty bonuses worth over £4,000 * Full training from day one * Ongoing coaching and development PLUS, YOU'LL ENJOY * Company car * Fuel card * 31 days' holiday * Private healthcare * Enhanced pension scheme * Gym & Retails Discounts * Employee wellbeing support WORKING HOURS Monday to Friday | 12:00pm – 8:00pm and weekends on rotational basis Your mornings are yours. Hit the gym, walk the dog, run errands or simply enjoy a slower start before heading out to meet customers. APPLY NOW AND DISCOVER WHERE THE NEXT DOOR COULD TAKE YOU. #LI-SN1
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Edo State - Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Edo State – Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Akwa Ibom State - Uyo and Abak Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Akwa Ibom State – Uyo and Abak About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
🏆 🎉 🏆 WE'RE PROUD TO ANNOUNCE WE'VE WON ADVICE FIRM OF THE YEAR AT THE MONEY MARKETING AWARDS 🏆 🎉 🏆 This is a rare opportunity to join a fast-growing, mission-led business that's transforming how people access financial advice. We partner with HR and Reward teams to bring financial wellbeing into the workplace, helping employees feel more confident, secure and in control of their financial futures. You'll be at the heart of our growth journey, working with progressive, people-focused businesses who want to do better by their employees. You'll sell a product that genuinely improves lives, and you'll be surrounded by a team that moves fast, thinks sharply, and cares deeply about the mission. ABOUT OCTOPUS MONEY At Octopus Money, we're on a mission to make money advice accessible to all, because the right advice can turn your life dreams into reality. The facts are alarming: half of Brits reach retirement age without enough money to live the life they want, financial stress is a leading cause of poor mental health and only 8% of us have access to 1-to-1 advice. There's plenty of information out there, but most of us just wish that someone we trust would tell us what to do with our money. With Octopus Money, you get a personalised plan and a friendly expert to help you make it happen. We combine advisers, coaches and technology to understand your situation and recommend the right steps for your savings, investments, pensions and more. To transform millions of lives, we need a movement. So whether you're a workplace supporting your employees' financial health or a firm that wants to offer affordable advice to your customers, we hope you'll join us. We believe everyone deserves personal, 1-to-1 advice with their money. THE ROLE AND OPPORTUNITY You'll be responsible for driving new business across the UK, managing the end-to-end sales process, and building trusted relationships with HR and Reward leaders. This isn't just another sales role, it's a chance to be part of something that genuinely matters and to play a key role in building a category-defining business. We believe you should have access to every size of opportunity, big or small. Bring the value, and you get a slice of it, every single time. You'll thrive here if you back your gut, adapt fast, and are used to working without a playbook. As an early-stage business, you'll wear many hats - outreach, multi-threading, hosting events, shaping the sales narrative, negotiating contracts, and working with tech and ops to solve for the customer. DAY TO DAY YOU WILL * Own the full sales cycle from initial outreach to close * Research, plan, and collaborate with the SDR and marketing team to create outreach campaigns for target accounts across financial services, professional services, legal, recruitment, media, and tech * Lead discovery conversations that challenge and educate HR and Reward teams * Tailor our value proposition to specific client needs and sectors * Build a tailored business case connecting our solution to the business objectives * Build and nurture a high-quality pipeline of opportunities * Consistently hit and exceed revenue targets * Lead and coordinate internal resources, including SDR, operations, and launch/success teams, to ensure seamless deal delivery * Monitor market trends, competitor activity, and industry developments to identify new business opportunities * Participate in client-facing activities such as dinners, breakfasts, and industry events to strengthen relationships and drive engagement * Feed insights back to the product team based on client needs and market demand ABOUT YOU A GENUINE DESIRE TO HELP PEOPLE You're driven by your targets and the company's OKRs, but you care just as much about doing right by the customer. Sharp and quick on your feet You read a room fast, trust your gut, and find creative ways to stand out and figure things out without a script. Earns trust You know when to challenge your prospect's thinking and push back when it matters. You know when a "no" from you builds more trust than a "yes." Own your destiny You take full responsibility for your number, and you'll roll up your sleeves to hit it. Move with urgency and focus You take initiative, prioritise ruthlessly, and pivot fast when the plan changes. Build relationships that stick You earn trust with senior stakeholders through credibility, insight, and always having their best interest at heart. Tell stories that captivate You bring a proposition to life and hold the attention of busy decision-makers. NECESSARY REQUIREMENTS * Proven track record in a closing sales role, ideally in a startup or scrappy, fast-moving environment * Comfortable diagnosing a problem before pitching a solution, rather than running a fixed script * Comfortable working in ambiguity, building process as you go rather than following an established playbook * Confident thinking on your feet and adapting your approach mid-conversation or mid-deal * A relentless, high-urgency approach to your work, with the judgement to know what matters most * Sharp instincts with people, you read situations quickly and adjust your approach accordingly Some of these traits can't be taught. If you've got them, we'll teach you the rest. NICE TO HAVE (BUT NOT NECESSARY) * Experience selling into multi-stakeholder sales cycles * Experience selling to HR buyers in the workplace * A track record of being a top performer (president's club, #1 rep, similar) rather than just tenure in a role * Experience selling a category-creating or newer product, where you're educating the market rather than responding to existing demand We want people to grow here, to feel supported and to feel proud of the impact they make! You’ll get: * 18 days a year working from anywhere (for non regulated roles) * Bonus for non-commission based roles * Company pension * Private medical insurance * Enhanced parental leave * Birthday day off * A supportive team who care about what they do * The chance to help people improve their lives Please note, as a regulated business we are required to run background checks for all employees which covers adverse financial and unspent convictions. These will only take place upon a successful job offer. About Octopus Group We’re part of the Octopus Group: a privately-owned business that’s been doing things differently for 25 years. Octopus sets out to build businesses that will outlive us and create a better world for future generations, including brands such as Octopus Energy, Octopus Investments and Octopus Legacy. -- We believe in equal financial education for everybody, no matter their background. We pride ourselves on building an inclusive working environment where diversity is celebrated. We do not and never will discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require support completing your application please contact applications@octopusmoney.com
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Account Manager Location: Abuja Work Mode: Hybrid Job Purpose The Account Manager serves as the primary trusted advisor and ongoing point of contact for Moniebook customers post-onboarding. This role is accountable for driving long-term customer satisfaction, retention, and growth by ensuring customers maximise value from the Moniebook solution, achieve their business objectives, and remain engaged, successful partners. Operating as a proactive customer advocate, you will own the customer relationship lifecycle, monitoring signals, conducting regular business reviews, identifying expansion opportunities, resolving issues, and driving feature adoption that deepens product stickiness. Success is measured by customer retention (churn prevention), Net Promoter Score (NPS), expansion revenue (upsell/cross-sell), and customer satisfaction (CSAT) scores. Key Responsibilities * Customer Relationship Ownership: Serve as the primary point of contact for assigned customer accounts. Build trusted relationships with key stakeholders (business owners, managers, staff) through proactive communication, responsiveness, and genuine commitment to their success. * Proactive Customer Engagement & Support: Regularly check in with customers to assess satisfaction, understand evolving needs, provide guidance on best practices, and address questions or concerns before they escalate. Be the first responder for customer queries and issues, delivering quick, efficient solutions. * Adoption & Value Realization: Drive ongoing adoption of Moniebook features by educating customers on underutilised capabilities, sharing relevant use cases, and providing training refreshers. Monitor usage data to identify adoption gaps and proactively intervene to increase engagement and product stickiness. * Customer Health Monitoring & Risk Management: Track customer health signals, including login frequency, transaction volume, support ticket trends, and feature adoption. Identify at-risk accounts showing signs of disengagement or dissatisfaction, and implement targeted retention strategies to prevent churn. * Quarterly Business Reviews (QBRs): Conduct structured business review sessions with customers to analyse their usage data, showcase ROI and value delivered, align on business goals, surface insights and recommendations, and co-create success plans for the upcoming period. * Revenue Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs, business growth, and product usage patterns. Collaborate with Sales to introduce additional features, premium tiers, or complementary products that drive incremental revenue and customer value. * Issue Resolution & Escalation Management: Troubleshoot technical issues, configuration challenges, and operational questions. Coordinate with Product, Engineering, and Support teams to resolve complex issues while maintaining transparent communication with customers and managing their expectations throughout. * Customer Advocacy & Voice-of-Customer: Serve as the internal voice of the customer by collecting and synthesising feedback, feature requests, pain points, and competitive insights. Share these with Product and Leadership teams to inform product roadmap decisions and business strategy. * Renewal Management: Own the renewal process for assigned accounts, ensuring contracts are renewed on time with minimal friction. Proactively address renewal concerns, negotiate terms where appropriate, and secure long-term commitments that reflect the value delivered. * Continuous Learning & Product Expertise: Develop and maintain deep expertise in Moniebook's product capabilities, retail industry trends, competitive landscape, and customer success best practices. Participate in team training, product updates, and AM strategy initiatives to continuously elevate your impact. Qualifications * 3 - 5 years of experience in customer-facing roles such as customer success, account management, customer support, or client services (SaaS or retail technology experience strongly preferred) * Proven track record of managing customer relationships, driving retention, and achieving customer satisfaction targets * Strong interpersonal and communication skills with ability to build trust, influence stakeholders, and navigate difficult conversations with empathy and professionalism * Excellent problem-solving and conflict-resolution skills, able to diagnose issues, think critically, and deliver practical solutions under pressure * Technical aptitude with ability to quickly learn software products, troubleshoot issues, and effectively demonstrate product features to diverse audiences * Strong organizational skills and ability to manage multiple customer accounts, priorities, and projects concurrently without compromising quality * Data-driven mindset, comfortable analysing customer usage data, identifying trends, and translating insights into actionable strategies * Self-motivated, proactive, and results-oriented with strong sense of ownership and accountability for customer outcomes * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) About You * You're genuinely customer-obsessed, you measure your success by your customers' success and take personal pride in their achievements * You're a relationship builder who naturally earns trust, listens deeply, and makes customers feel heard, valued, and supported * You're proactive and anticipatory, you don't wait for problems to escalate; you spot early warning signs and intervene before customers consider leaving * You're commercially minded, you understand the business value of retention and expansion, and you're comfortable having revenue conversations with customers * You're a problem-solver at heart, you stay calm under pressure, think critically, and find creative solutions to complex customer challenges * You're organised and disciplined, you manage your book of business methodically, follow through on commitments, and never let important details slip through the cracks * You're collaborative and team-oriented, you work seamlessly across departments to deliver exceptional customer experiences and achieve shared goals * You're resilient and adaptable, you thrive in dynamic, fast-paced environments and view challenges as opportunities to learn and grow What Success Looks Like * Maintain >95% gross retention rate (GRR) across your customer portfolio, with proactive churn prevention strategies that keep customers engaged long-term * Maintain >80% active rate across your customer portfolio * Consistently identify and close upsell/cross-sell opportunities that drive 10-15% net revenue retention (NRR) growth annually within your accounts * Drive measurable increases in feature adoption across your accounts, with customers actively using 4+ core Moniebook capabilities that maximise platform value * Execute timely, friction-free renewals with 100% on-time contract completion and minimal escalations to leadership * Your customers become promoters, willingly providing references, testimonials, case studies, and referrals that support sales and marketing efforts * You regularly share customer insights that influence product decisions, contribute to CS process improvements, and mentor junior team members to elevate overall team performance What we can offer you Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning: We have a learning-and-development-focused environment, with an emphasis on knowledge sharing, training, and regular internal technical talks. Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the operations lead. * A behavioural and technical interview with the business lead. Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
About 1st Formations At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn’t be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling. We’re a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience. No stitched-together services. No legacy workflows disguised as software. Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence. Why Join Us Now? You’ll be joining a business with strong momentum, clear direction, and real opportunity for progression. * £18m annual revenue, including £9m ARR * Over 1 million companies formed * Certified B Corp and Carbon Neutral Business * Forecast to grow 5x–10x over the next three years The Role HubSpot is core to how the business runs, spanning customer service, sales, retention, compliance and marketing. We're looking for someone who can both build on the platform and think strategically about it- writing custom code and integrations where standard configuration falls short, while keeping a clear view of HubSpot's evolving feature set to inform what we build next and why. This is a hands-on technical role with a strategic edge, sitting within the Operations Team and working closely with the Director of Operations to turn business problems into HubSpot solutions, and HubSpot capability into business opportunity. Key Responsibilities Technical delivery * Design, build and maintain custom code on HubSpot (workflow actions, serverless functions, custom objects) and API-based integrations with third-party systems (e.g. identity verification, Companies House, billing) * Own technical delivery of HubSpot projects end to end — scoping, build, testing, deployment * Build and maintain integrations with other tools in the stack, ensuring data integrity and reliable sync * Troubleshoot HubSpot workflows, automations and integrations, liaising with vendors and developers as needed * Document all custom builds so solutions remain supportable beyond the original developer Strategy & capability planning * Maintain current knowledge of HubSpot's feature set across all Hubs and licensing tiers, including new/beta features * Translate platform capability into practical opportunity, identifying where HubSpot can replace manual process or unlock new functionality * Feed technical input into the HubSpot roadmap and advise on build vs. buy vs. configure decisions * Track the wider HubSpot ecosystem (App Marketplace, partner integrations, AI features) and flag relevant developments Collaboration & leadership * Partner with the Director of Operations to align technical builds with the CI Programme and business priorities * Act as the technical point of contact for HubSpot across Customer Service, Compliance, CoSec, Retention and Outbound Sales * Manage relationships with HubSpot and third-party development vendors, including scoping and reviewing delivery * Mentor and direct junior technical/CRM resource as the role grows What We Are Looking For * Proven experience building custom code on HubSpot (custom coded actions, serverless functions) and working with the HubSpot API * Strong working knowledge of HubSpot CRM across multiple Hubs, including workflows, automation, custom objects and reporting * Experience integrating HubSpot with third-party systems via API or middleware * Comfortable working independently to scope and deliver technical solutions, while keeping non-technical stakeholders informed in plain language * Strong analytical mindset: able to assess a business problem and judge the right technical or platform-led solution * HubSpot certifications (e.g. CMS for Developers, Platform Consulting) * Experience in a regulated, compliance-heavy, or operations-led environment * Familiarity with identity verification or KYC tooling (e.g. Onfido) * Exposure to Lean / continuous improvement methodology * Front-end development experience (JavaScript, HTML/CSS) for CMS or custom UI work What We Offer * £60-70k and comprehensive benefits package * Hybrid working model * Real opportunities for progression as the business scales * The chance to influence both customer experience and product development * A culture that values ownership, impact, and continuous learning Equal Opportunities 1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.
Role: Parts Person Location: Ivybridge, PL21 9PE Hours: 40 hours per week | between 08:00 - 16:30 Monday to Friday Salary: Up to £34,000 pa DOE Are you organised, customer-focused, and ready to support a busy parts operation? We’re looking for a proactive and detail-oriented Parts Person to join our Aftermarket team! This is a varied role where you’ll assist with ordering and processing parts for engineers, depots, and contracts, while also supporting the Parts Advisor with sales and customer service. You’ll play a key part in keeping our operations running smoothly and efficiently. KEY RESPONSIBILITIES: * Administer stock control for vans, site workshops, and contracts * Process parts orders accurately and in a timely manner * Assist with parts identification and warranty/returns processing * Support the team with customer orders, backorders, and special deliveries * Maintain a clean and organised work area * Respond to customer needs professionally and efficiently * Assist with audits and stock checks * Operate within company guidelines and procedures IDEAL CANDIDATE: * Proven administration and customer service experience * Previous experience in workshop or parts control is desirable * Knowledge of HGV, waste industry, or service centre environments is a bonus * Able to work independently and as part of a team * Strong communication and problem-solving skills * Results-driven with the ability to stay focused under pressure * Proficient in Microsoft Office (Word and Excel) * Flexible and willing to work overtime when required * Comfortable moving between office locations and occasionally entering/exiting vehicles If you’re ready to bring your skills to a team that keeps everything moving, we’d love to hear from you! We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role. At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive. WHY YOU’LL LOVE WORKING HERE: * 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week) * Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service. * Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues. * Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans. * GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions. * Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships. * Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme. * Care Concierge: Get help navigating the care system with access to a team of dedicated care experts. * Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support. * My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products. * Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions. ---------------------------------------------------------------------------------------------------------------------------------- Please don’t delay your application, this role could be filled at any time for the right candidate. Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. If you'd like to learn more about how we handle your information, please check out our Job Applicant Privacy Notice by clicking here.
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