Internal Customer Service

Description Position at Cascades Casino Job Type: Full-Time Salary; $63,606 The Gateway to Your Future To assist the Security Manager in the management of Security department and personnel, in compliance with the Provincial Gaming Commission, and other applicable municipal, provincial and federal laws and regulations. Assist in maintaining good public relations with patrons and employees. Comply with safety and security standards of the corporation while orientating staff to operations and complying with pre-determined internal control procedures. The Security Shift Manager is responsible for the administration and day-to-day management of security supervisors and staff and operation of the department We Provide Full benefits package for full-time employees Retirement savings plan Exciting, supportive and fun work environment Family and friends discounts on travel, tech, food, beverage, and fitness Development and training opportunities Key Responsibilities Protect the assets of the corporation by monitoring all operations and gaming activities throughout the facility. Oversee investigations of major occurrences such as minors gaining entry, criminal acts committed on company property, breaches of integrity and occurrences subject to significant risk in terms of liability. Respond to escalated patron complaints, and major occurrences such as: fire alarms, bomb threats, and evacuation procedures strictly adhering to the policies and procedures outlined in the Departmental or Internal Control Manual. Ensures files and records (ie: key logs, visitor passes) are accounted for in accordance to Security Department policies. Monitors training strategies for supervisors and staff, ensure technical training, internal customer service training and succession planning are provided Responsible for department scheduling, administration of time off requests, payroll reconciliation and attendance management. Assist the Department Manager with the administration of the departmental budget by monitoring use of overtime, tracking of scheduled hours, managing operating expenses, etc. Maintain a clean and safe work environment. Ensure staff comply with safety procedures including use of required safety equipment, proper lifting techniques and identify unsafe practices or conditions What You Bring College diploma or equivalent with focus in Law and Security, Law and Justice, Criminology or a related field. Completion of a management-training program is required. Managerial experience in gaming or related field of three (3) or more years First Aid and CPR certification. Possess strong organizational, interpersonal, analytical, communication and managerial skills. Why Work for Us? Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy. Get to Know Gateway Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com. Apply Now! Not the right fit this time? Follow us on our careers social media pages! Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know. This job posting is for an existing vacancy. Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.

Position Summary  To serve our internal and external customers by managing our employees to established standards in order to ensure the safety and quality production of carbonated soft drinks while improving system and process efficiency to help increase company sales and profits.   Essential Functions * Oversees all Quality Control systems and processes (i.e. Lab, Blending, Sanitation) to ensure compliance with all parent company, Federal, State and Local regulatory agencies; makes recommendations for improvement and implements necessary changes.  * Directs staffing, training and skill development of direct reports to allow for talent management and employee engagement goals to be met; ensures department is properly staffed to maximize quality control and minimize labor costs.  * Ensures that company policies, standards and procedures are met, followed and maintained in accordance with established company policy (e.g. OSHA and safety compliance, PepsiCo and AIB standards, FCCS 2200, Federal/State/Local laws).  * Oversees and/or participates in all plant inspections (e.g. parent company, AIB, State and FDA), product hold/recall programs, micro programs; coordinates monthly plant audits and meets with all regulatory personnel.  * Completes preliminary budgetary information, employee performance reviews and other paperwork according to established company policy; reviews and approves time-off requests and time cards.  * Communicates with co-workers, employees and suppliers verbally and in writing regarding policy and procedure changes, departmental activities, operational feedback and other information.  * Maintains confidentiality of syrup formulas, company pricing and financial information, employee information (e.g. discipline, wage information), and other sensitive and confidential information.  * Works assigned schedule, exhibits regular and predictable attendance and works outside of normal schedule as required to meet workload demands. Performs other related duties as required.  * Investigates all consumer complaints regarding product quality.  * Completes and distributes Quality Control reports, yield reports, inspection reports and other paperwork according to established company policy. * Oversees all Production systems and processes (i.e. Bottle Line)  to ensure maximum operational efficiency is met; makes recommendations for improvement and implements necessary changes.  * Completes and distributes preliminary budgetary information, Chemical Tier 2 reports, employee performance reviews, monthly efficiency reports, and other paperwork according to established company policy; reviews and approves time-off requests and timecards.  * Performs monthly plant inspections to ensure compliance with established company standards; reviews and revises all written programs pertaining to food safety (e.g. Glass and Brittle Policy, Glove Control Policy, Post Maintenance Start Up procedures).     Education  4 Year / Bachelor’s Degree in biology, chemistry, and/or operations management, business or related fields required or equivalent work experience.   Experience  5 - 10 years of previous Quality Control management experience required; previous beverage/food quality control experience strongly preferred. Supervisory experience.     Computer Skills  Proficiency with Microsoft Office Suite.            Other Requirements    Knowledge of: beverage industry; food production process; quality control and lab equipment; Good Manufacturing Practices for Food Industry; basic financial management; methods and techniques used in accident prevention and safety inspections; Microsoft Office Suite. Skill in: internal customer service; budgeting for labor and other expenditures; training and coaching. Ability to: train, develop, lead and manage a team; work quickly, efficiently and independently; manage multiple and competing priorities across separate shifts; communicate effectively with internal customers, suppliers and other employees both verbally and in writing; adapt to change; deliver presentations to employees; relate to and influence employees and co-workers; develop and maintain good working relationships; problem solve; multi-task; delegate; operate a computer; read and interpret financial statements, data and other reports; perform basic math functions. Operate Powered Industrial Trucks (PIT), including forklifts, in compliance with safety standards and company procedures