Scheme

INTRODUCING TECHPOINT TechPoint is a people centered organisation, it is important to us that you not only have the skills and experience to fulfill the position, but you also possess the same core values as us. We are looking for people who can make a difference, add value, have an input and enjoy their work. This approach to recruitment makes TechPoint a unique team to be a part of– and we hope you can join us!     At TechPoint we provide industry leading products, solutions and services. TechPoint comprises 3 value streams: Supply Chain Solutions, Manufacturing Solutions and Specialist Components – our five 'Centres of Excellence' across South and East of Anglia. THE ROLE Since incorporation in 1990 TechPoint | Golledge has enjoyed unprecedented success. As a leading supplier of frequency control products, including quartz crystals, oscillators, TCXOs, VCXOs, OCXOs, RTC modules, crystal filters, SAW filters and SAW duplexers, to the worldwide electronics industry. To actively promote and sell the company’s products, providing the best customer service in the frequency products industry and to support and the internal Sales team to work pro-actively in achieving set targets and KPI’s.    Responsibilities  * Providing dedicated customer service and sales administration support for existing and potential customers * Acting as internal Sales point of contact for existing and potential customers covering all aspects of their business * Overseeing that all necessary tasks are promptly completed and effectively communicated to all relevant personnel * Analysis of all sales related enquiries and creation of opportunities in CRM system where appropriate  * Responding to quote & other customer service requests from existing and potential customers within 24 hours if practically possible * Proactive calling existing & potential customers * Proactively gathering & logging market information concerning potential customers, customers and competitors * Notifying your line manager of any lost business along with reasons for not winning * Ensuring actions from visit reports are completed within 24-hours if practically possible * Ensuring a high degree of accuracy is maintained in all tasks * Working together with external Sales team on quarterly business reviews (QBR’s)  * Occasional support at trade exhibitions and customer visits overseas * Establishing strong relationships with internal and external customers and other departments within the business Key Performance Indicators  * Quote completion, follow-up and conversion  * Sales growth in your regions - Sales bookings, targeting year-on-year growth * Sales gross margin * Number of active customers, targeting year-on-year growth ABOUT YOU * Essential – Previous experience in a proactive sales environment. * Essential – Experience in the electronics manufacturing. * Desirable - Knowledge of customers, competitors, and market trends is highly valued. * Desirable – Strong communication skills. * The ability to travel including international as necessary. WHY US? * 25 days holiday plus Christmas shutdown * Your birthday as an additional day off * Private Healthcare  * Health cash plan * Company sick pay * Bonus Scheme * Life insurance of 4 x your annual salary * Up to 5% employers pension contribution salary sacrifice  * Option to buy up to 5 days of holiday  * Enhanced Parental leave pay * Cycle to work scheme  * Home and Tech salary sacrifice scheme * Free will writing service * Free parking

INTRODUCING TECHPOINT TechPoint Group, is now one of the largest UK-owned CEMs. We supply EMS and supply chain services to leading technology companies across the UK and Europe. We operate from a modern, clean environment to support customers in the commercial, space, defence, transport, audio, motorsport, and instrumentation sectors. We have opened a new world-class facility and are looking for new talented people to join us on this exciting journey. THE ROLE The Role     TechPoint Group is now one of the largest UK-owned CEMs. We supply EMS and supply chain services to leading technology companies across the UK and Europe. We operate from a modern, clean environment to support customers in the commercial, space, defence, transport, audio, motorsport, and instrumentation sectors. We are opening a new world-class facility and are looking for new talented people to join us on this exciting journey.     We are seeking a detail-oriented and technically skilled Test Technician to perform product testing, quality assurance, and inspection procedures. The ideal candidate will be responsible for operating and monitoring test equipment, ensuring products meet quality and performance standards, and accurately documenting results.    Responsibilities  * Set up and operate test equipment and processes according to specifications and procedures * Conduct functional, environmental, or performance tests on products/components * Record test data and report deviations or non-conformities * Interpret test procedures and adjust processes as needed to meet quality standards * Ability to read manufacturing technical drawings and specifications * Maintain test equipment and perform routine calibrations or troubleshooting * Collaborate with engineering and quality teams to resolve test issues (Internal and external customers) * Adhere to safety regulations and standard operating procedures (SOPs) ABOUT YOU * Essential – 3–5 years of experience in a test, QA, or manufacturing environment * Essential – Experience in a similar manufacturing environment – SMT, aerospace, automotive or electronics * Familiarity with electrical, mechanical, or software testing procedures * Strong root cause and problem-solving abilities * Ability to work independently or as part of a team * Experience with automated test systems (e.g., ICT, functional testers) (Preferable) * Knowledge of ISO quality standards or Six Sigma principles WHY US? * 20 days holiday plus Christmas shutdown * Your birthday as an additional day off * Private Healthcare  * Health cash plan * Company sick pay * Bonus Scheme * Life insurance of 4 x your annual salary * Up to 5% employers pension contribution salary sacrifice  * Option to buy up to 4 days of holiday  * Enhanced Parental leave pay * Cycle to work scheme  * Home and Tech salary sacrifice scheme * Free will writing service * Tastecard discounts * Free parking

INTRODUCING TECHPOINT At TechPoint we provide industry leading products, solutions and services. TechPoint is a people centered organisation, it is important to us that you not only have the skills and experience to fulfill the position, but you also possess the same core values as us. We are looking for people who can add value, make a difference, have an input and enjoy their work. This approach to recruitment makes TechPoint a unique team to be a part of– and we hope you can join us!   TechPoint comprises 3 value streams: Supply Chain Solutions, Manufacturing Solutions and Specialist Components, all experts in their individual fields. Together, the Group’s combined strengths, align with our strategy to provide an end-to-end supply chain and electronics manufacturing service to a global technology marketplace. THE ROLE The Production Supervisor at TechPoint will lead a team of production operatives in the manufacture of electronic assemblies, PCBs and sub‐assemblies in a fast‐paced environment. They ensure production targets are met in terms of quantity, cost, quality and safety.   Responsibilities   * Organise and oversee daily operations to meet output, quality and delivery targets. * Allocate tasks to team members based on the production schedule and skill sets. * Ensure that all team members understand and follow work instructions, assembly procedures, and quality standards * Act as the first point of contact for resolving issues * Support training and development of operatives — coach new staff, reinforce best practices, and monitor performance. * Promote a culture of continuous improvement, safety, and teamwork. * Report any delays, issues, or quality concerns to the Production Supervisor or relevant departments. * Ensure work areas are maintained to 5S standards — clean, organised, and safe at all times. * Ensure all timesheets are checked and approved ABOUT YOU * Prior experience in a production or assembly environment, preferably electronics. * Proven leadership or team coordination experience. * Strong understanding of production processes and quality standards  * Good communication skills — able to motivate team members and liaise with other departments. WHY US? * 20 days holiday plus Christmas shutdown * Your birthday as an additional day off * Private Healthcare  * Health cash plan * Company sick pay * Bonus Scheme * Life insurance of 4 x your annual salary * Up to 5% employers pension contribution salary sacrifice  * Option to buy up to 5 days of holiday  * Enhanced Parental leave pay * Cycle to work scheme  * Home and Tech salary sacrifice scheme * Free will writing service * Free parking

INTRODUCING TECHPOINT TechPoint Group are now one of the largest UK-owned CEMs. We supply EMS and supply chain services to leading technology companies across the UK and Europe. We operate from a modern, clean environment to support customers in the commercial, space, defence, transport, audio, motorsport, and instrumentation sectors. We have opened a world-class facility and are looking for new talented people to join us on this exciting journey.  THE ROLE The Maintenance Engineer will liaise & supervise any contractors/third party providers. They will also lead and support the repairs of breakdowns and escalation of issues to the management team. Creation and adherence to maintenance schedules will be a key part of this role.   Responsibilities   Working alongside all sites to support compliance aspects such as: * Electrical appliance testing PAT & retention of asset records * Physical ‘hands on’ repairs & maintenance on all site services & equipment. * Control of contractors – PTW issue/engagement * Develop & implement the maintenance schedule of works, utilising a CMMS system * Collaborate with all TECHPOINT sites & ensure priority tasks are conducted in timely manner & with appropriate urgency/escalation as required. * Build productive relationships with (site) local contractors & providers of FM services * Raise purchase orders via procurement as required, ensuring cost effective measures & adherence to budget. * Support plant relocations & equipment installations (FM & SMT) ABOUT YOU Experience * Experience in Facilities or Maintenance – with electrical bias to 18 Edition * IOSHH  * Experience of maintenance of surface mount equipment.  * Excellent verbal and written communication skills are essential for building relationships with sites/contractors & controlling safety/spend. Requirements * Driving licence required WHY US? * 25 days holiday plus Christmas shutdown * Your birthday as an additional day off * Private Healthcare  * Health cash plan * Company sick pay * Bonus Scheme * Life insurance of 4 x your annual salary * Up to 5% employers pension contribution salary sacrifice  * Option to buy up to 5 days of holiday  * Enhanced Parental leave pay * Cycle to work scheme  * Home and Tech salary sacrifice scheme * Free will writing service * Free parking

YOUR MISSION We have an opportunity in our Streetworks team for a Streetworks Administrator to predominantly support the NI projects, while providing support where required to other projects.     The role:  * Raising,closingand managing notices/permits from end to end including start/stop, PMR, variations, recording excavations etcand completing safe dig prints * ProcessingTTR’s,TTROand TTRN applications (depending on which projects working on across NI/GB) to various Highways Authorities * Completing risk assessments in line with SWUK protocol * Managing our works around other activities while focussing on collaborative working * Understanding of permit scheme legislation and the requirements for managingpermitconditions * Liaising with the councils (DfI/Cumbria/Westmorland etc) to discuss works and amend where necessary * Providestreetworksadministration supportin accordance withbusiness operations  * Ensure compliance with all elements ofstreetworkslegislation through effective management of notices,permitsand other documents * Have the ability toreact and deal with issues arisingas a result ofour works, escalating to Specialist or Team Lead whererequired. * Investigate reinstatement defects, including accepting, disputing, passing to 3rd party and updating trackers * Notifying relevant parties of over-runs and ensuring theappropriate councilare updated with action taken * Reporting low andhigh riskfailsin a timely manner, including the processing and accepting or disputing of thefail * Support the build team in dealing with customer complaints in relation toStreetworks/road closure activities andhave the ability toresolve these in a quick andtimelymanner * Liaise with operations, local authorities and third parties to arrange bus stop / parking suspensions / road closures and use of portable traffic signals * Liaise and arrange traffic management alongside the traffic management team * Support the development of processes,workflowsand efficiency improvements * Provide technical support and guidance to Operations in relation tostreetworksoffences  * Take part in theon callrota for weekend coverage of ‘starts and stops’ which is now part of the legislation forstreetworks * General administrative duties YOUR PROFILE * Strong scheduling experience and administrative background(essential) * Previousdemonstratable experience in a similar role (desirable) * Driven and able to work autonomously withhigh levelof attention to detail * Demonstratable experience of following processes and procedures and working to legislative requirements  * Competent or advanced competency with Microsoft Office applicationsand experience of using company specific software * Excellent communication skills across all levels * Demonstrable organisation and time management skills * Have the ability towork on their own while still achieving deadlines * Strategic mindset with the ability to prioritise tasks and focus on performance delivery while promoting efficiency improvements

YOUR MISSION LOCATION: Belfast (Dargan Crescent, BT3) TERMS: Hybrid working (3 days in office, 2 days at home once probation has been passed) HOURS & SHIFTS: 37.5 hours per week, working 5 days per week on a rota basis with shifts between 8am-8pm Monday to Friday and 9am-5pm on a weekend (1 weekend per month) SALARY: minimum starting salary of £24,785 plus monthly commission (OTE £28,000+) START DATE: 03rd August 2026  OUR RECRUITMENT PROCESS: * Application * Email inviting you to an assessment centre at our office in Dargan. we will assess via role play, interview & Team work sessions. These will be carried out on the 7th July & 15th July 2026. Assessment centres should last no longer than 90 minutes.  * Job offer & pre-employment checks YOUR PROFILE Due to our continued success and ever-growing customer base, we are searching for customer service stars, who keep the customer at the heart of everything they do.    Our people are the key to our customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus.  We have three levels within our Customer Service team, Associate, Senior Associate and Specialist so there is always room to grow and progress at Fibrus.    WHAT WILL YOU BE DOING? (Not limited to) * First point of contact for our customers via inbound calls and other methods of communication, always providing a top-class customer service experience * Providing support to customers around both technical and non-technical queries from product and service questions to account and billing support (full training provided) * Direct customers when appropriate to other departments to address their needs * Accurately recording/logging interaction with customers and updating account information * Working with management to maintain best practices for efficient communication with customers, working to our internal service level agreements and key performance indicators * Working in a busy but fun and supportive environment * Carrying out retention-based calls—engaging with customers who may be considering leaving, identifying their concerns, and working to find the right solution to retain their business * Understanding customer needs and pain points to offer personalised solutions, support, or guidance   WHAT WILL YOU BRING? * Compassion - Customers must be able to sense that you really care about them * Positive energy - Willing to learn every day and also go the extra mile for each customer * Exceptional telephone manner - Customers must feel like you can relate to them through effective communication * Cool head under pressure - You must be able to handle the easy and hard times * Inspiring ‘can do’ attitude - You must be willing to do and best your best every day * Team spirit - good customer service takes teamwork and working well with others is essential to your success * Confidence - We are looking for people’s people who can establish common ground, draw strength from setbacks and influence others * Flexibility – The ability to work within a fully flexible environment serving our customers via telephone and email and offering various forms resolution from technical support to guidance on their billing   WHAT WE VALUE Based on input from all colleagues across our business, our 4 cornerstone values are:   ‘Make a Difference’- Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure.   ‘Be Yourself’- Fibrus is committed to building a diverse, talented, and dedicated workforce.  We appreciate that you may not meet every single requirement listed but don’t let that discourage you.  If you have some of the experience we are seeking and offer a fantastic attitude, we’d love to see your application!   ‘Be Tenacious’- With our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!   ‘Work Together’- We put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.   AND JUST SOME OF WHAT WE CAN OFFER YOU * 25 days annual leave plus statutory/bank holidays * Private healthcare, life assurance, annual personal health “MOT” & a company pension plan * Shared parental leave, paternity leave and enhanced maternity leave * Monthly commission scheme & career path opportunities * Paid support for the loss of a child * Support for colleagues going through the menopause * Complimentary access to LinkedIn Learning * Free financial advice and support through Kith and Kin * Flexible working including hybrid working * Industry leading work events and colleague days #fibrus     At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.

Role: Commercial Paint Sprayer Location: Warwick, CV34 6TE Hours: 37 hours per week | between 06:00 and 15:30 Monday to Thursday  Hourly Rate: Up to £19.10 p/hr DOE   We're looking for a Commercial Paint Sprayer / Prepper to join our Paint Shop team in Warwick. You'll play a key role in preparing and masking large commercial vehicles to a high standard, ensuring work is completed safely, efficiently and in line with production schedules. What you'll be doing: * Preparing and masking vehicles ready for paint application * Carrying out paint shop duties to a high-quality standard * Supporting production targets while maintaining attention to detail * Promoting safe working practices and maintaining excellent housekeeping standards * Working collaboratively with colleagues across the production team * Adapting to different paint shop processes and supporting business needs across our Warwick facilities What we're looking for: * Previous experience in a paint spraying, vehicle preparation, manufacturing or similar environment * Experience preparing surfaces prior to paint application * Good understanding of production processes and safe working practices * A proactive approach, strong teamwork skills and the ability to work independently when required * Commitment to quality, reliability and continuous improvement If you're passionate about quality workmanship and take pride in delivering a high standard of finish, we'd love to hear from you!     We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role. At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.   WHY YOU’LL LOVE WORKING HERE: * 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week) * Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service. * Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues. * Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans. * GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions. * Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships. * Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme. * Care Concierge: Get help navigating the care system with access to a team of dedicated care experts. * Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support. * My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products. * Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.   ---------------------------------------------------------------------------------------------------------------------------------- Please don’t delay your application, this role could be filled at any time for the right candidate. Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. If you'd like to learn more about how we handle your information, please check out our Job Applicant Privacy Notice by clicking here.

CIVILS OPERATIVE £26,400 - £31,000 SCOTTISH BORDERS At GoFibre, we don't just connect homes, we connect people, communities and careers. We're proud of our supportive culture, where hard work is recognised, success is celebrated and everyone has the opportunity to grow. Build the infrastructure that keeps communities connected. If you enjoy practical, hands-on work, take pride in doing a job properly, and don't mind working outdoors in all weather conditions, we'd love to hear from you. WHAT YOU'LL BE DOING As a Civils Operative, you'll play a key role in supporting fibre installations by carrying out safe, high-quality civils work across our network areas. You'll be responsible for: * Excavation, ducting, reinstatement and blockage clearance works * Carrying out site surveys and assessing job readiness * Supporting installation teams and resolving on-site issues * Reviewing job packs, plans and safe dig information before work starts * Completing risk assessments, permits and required documentation * Ensuring all works meet health & safety, compliance and local authority standards * Maintaining safe, tidy sites that pass inspections * Looking after tools, plant and equipment * Travelling to sites and adapting to changing priorities as required WHAT WE'RE LOOKING FOR You'll ideally have: * Experience in civils, utilities, telecoms or construction environments * Experience with excavation, ducting and reinstatement works * The ability to read plans and understand safe digging information * Experience working in public highways or live road environments * A strong safety-first mindset * A full UK driving licence WHY JOIN GOFIBRE? We're a fast-growing business with big ambitions and a strong focus on people, safety and delivering great customer experiences. PLUS, YOU'LL ENJOY * 31 days' holiday * Private healthcare * Enhanced pension scheme * Gym & Retails Discounts * Employee wellbeing support If you're looking for a role where you can make a real impact, work outdoors, and help connect communities across Scotland, we'd love to hear from you. Apply today and be part of building Scotland's digital future. #LI-SN1

🏆 🎉 🏆 WE'RE PROUD TO ANNOUNCE WE'VE WON ADVICE FIRM OF THE YEAR AT THE MONEY MARKETING AWARDS 🏆 🎉 🏆 We are seeking someone with strong communication and analytical skills to join Octopus to work as a Pensions Specialist. This role will sit in a team responsible for launching new products and services and have day-to-day responsibility for our pension splitting work with amicable, another company in Octopus Group.  This is a client-facing role where you will own pension-related work within divorce cases and act as the primary point of contact throughout the lifecycle of each case. You will produce Pension on Divorce Expert reports using our pension calculation tools, while ensuring clients feel supported, informed, and confident during what is often a complex and sensitive period.  The role is not actuarial and does not involve expert witness work. KEY RESPONSIBILITIES CLIENT RELATIONSHIP MANAGEMENT (CORE FOCUS) * Act as the primary point of contact for clients. * Build strong, trusted relationships with clients throughout the divorce process. * Communicate potentially complex pension matters in a clear, calm, and accessible way. * Provide reassurance and guidance to clients dealing with sensitive financial and personal circumstances. * Manage expectations proactively, ensuring clients are kept informed at every stage. * Lead client discussions and maintain a consistent, high-quality client experience from instruction through to completion. * Act as an introducer to other Octopus Group companies and services.  TECHNICAL PENSIONS WORK * Oversee and/or review pension sharing calculations and related outputs. * Interpret pension benefits across Defined Benefit (DB), Defined Contribution (DC), and hybrid arrangements. * Work with Cash Equivalent Transfer Values (CETVs) and scheme-specific benefit structures. * Ensure accuracy and consistency of all technical calculations and supporting documentation. * Apply pension knowledge in a practical, case-focused manner. CASE & WORKFLOW MANAGEMENT * Manage a portfolio of divorce-related pension cases end-to-end. * Prioritise workload effectively to meet deadlines and client expectations. * Coordinate with internal teams to ensure timely and accurate delivery of outputs. * Identify and resolve issues or risks early in the process. * Maintain clear case records and ensure high standards of documentation. PROFESSIONAL LIAISON & COLLABORATION * Work closely with solicitors, financial advisers, and other professionals involved in divorce proceedings. * Contribute to a collaborative, service-led approach across all client interactions. * Support continuous improvement of internal processes, templates, and client experience. PERSON SPECIFICATION QUALIFICATIONS & KNOWLEDGE * Relevant pensions qualification and experience (e.g. PMI, DipPFS) * Strong knowledge of UK pension schemes, including DB and DC arrangements. * Familiarity with Cash Equivalent Transfer Values (CETVs). * Awareness of relevant guidance (e.g. Pensions Advisory Group) is desirable. EXPERIENCE * 3+ years’ experience in pensions administration, consultancy, financial planning, paraplanning or a technical pensions role. * Experience working with different types of pension schemes. * Proven experience in a client-facing role, ideally involving complex or sensitive financial matters. * Experience acting as a primary contact for clients. CORE COMPETENCIES CLIENT RELATIONSHIP MANAGEMENT (CRITICAL) * Demonstrates strong ability to build trust-based client relationships. * Communicates complex information in a clear, structured, and reassuring manner. * Shows empathy, discretion, and emotional intelligence in sensitive situations. * Takes ownership of the client experience, ensuring continuity and consistency. * Confident in leading conversations with clients and managing expectations effectively. TECHNICAL CAPABILITY * Strong understanding of pension structures and benefits across multiple scheme types. * Able to review, interpret, and sense-check pension-related calculations. * Applies technical knowledge in a practical, client-focused context. * Maintains high attention to detail and accuracy in all outputs. ORGANISATION & CASE MANAGEMENT * Strong ability to manage multiple cases simultaneously. * Effective prioritisation skills with a focus on deadlines and service quality. * Proactive in identifying risks and resolving issues early. * Structured and methodical approach to managing workflow and documentation. PERSONAL ATTRIBUTES * Calm, confident, and professional in client-facing situations. * Strong communicator with the ability to simplify complex technical topics. * Empathetic and sensitive to clients navigating difficult personal circumstances. * Highly organised with strong attention to detail. * Proactive, solutions-focused, and takes ownership of outcomes. * Comfortable balancing technical work with high levels of client interaction. ADDITIONAL INFORMATION This role is not actuarial and does not involve acting as an expert witness or providing court testimony. The focus is on delivering high-quality pensions expertise in a practical, accessible way, alongside exceptional client relationship management. A key success factor in this role is the ability to combine technical pensions understanding with the confidence and interpersonal skills required to build trusted, long-term client relationships. WHY JOIN US * This role is an exciting opportunity to grow and contribute to a brand new collaborative product between Octopus and amicable * You’ll have the opportunity to work in a specialist and growing area of pensions and divorce. * You’ll have direct ownership of client relationships and case outcomes. * We offer a supportive and collaborative working environment that spans Octopus Money and amicable, as well as the broader Octopus Group * You’ll get exposure to complex, varied, and meaningful casework. * As the first hire for this new product, you’ll be exposed to career development opportunities within a specialist field. The interview process Our interview process typically includes:  * An intro call with our talent team * A competency-based interview with the hiring manager * A panel interview with a short task presentation * A conversation focused on how you work and what you value We’ll keep it simple and respectful of your time, and you’ll meet the people you’ll actually work with. Our average process takes around four weeks but we’ll always work around your availability. What’s in it for you Base salary: £45,000 - £55,000 DOE + benefits We want people to grow here, to feel supported and to feel proud of the impact they make! You’ll get: * 18 days a year working from anywhere (for non regulated roles) * Bonus for non-commission based roles * Company pension * Private medical insurance * Enhanced parental leave * Birthday day off * A supportive team who care about what they do * The chance to help people improve their lives Please note, as a regulated business we are required to run background checks for all employees which covers adverse financial and unspent convictions. These will only take place upon a successful job offer. About Octopus Group  We’re part of the Octopus Group: a privately-owned business that’s been doing things differently for 25 years. Octopus sets out to build businesses that will outlive us and create a better world for future generations, including brands such as Octopus Energy, Octopus Investments and Octopus Legacy. -- We believe in equal financial education for everybody, no matter their background.  We pride ourselves on building an inclusive working environment where diversity is celebrated. We do not and never will discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require support completing your application please contact applications@octopusmoney.com

Location: THG Labs, Meridian Business Park, Trowbridge, BA14 0BP About THG Labs THG acquired Acheson & Acheson in 2018 to bring full service, product development & manufacturing in-house to supply innovative branded and THG Beauty Brand products to the industry. In 2022 Acheson & Acheson became THG Labs. Capabilities include: * In-house market knowledge & trends * End-to-end service from idea generation through to manufacturing and launch * Technical, commercial and production expertise * Outstanding customer service About The R&D Team Based within the Technical division of the business, The R&D team are responsible for formulating products and seeing them through, from concept to the factory, whilst also ensuring all testing elements required for the PIF are carried out. Why be a Laboratory Technician at THG Labs?  The position of Laboratory Technician is intended to facilitate the smooth and efficient running of the laboratory teams. The position provides a foundation in essential aspects of the laboratory environment, from basic formulation development, through to laboratory and factory hygiene. The position requires compliance with company policy, including Good Manufacturing Practices (GMP) and Control of Substances Hazardous to Health (CoSHH). As a Laboratory Technician you will: * Assist Chemists in the day to day running of the laboratory. * Follow company Standard Operating Procedures (SOP’s). * Follow company Work Instructions (WIN’s). * Make formulations under the instruction of Chemists, prepare samples for customer evaluation, product stability and compatibility testing. * Prepare bulks for user trial, clinical efficiency testing, safety testing and any other appropriate purposes. * Assist Chemists with stability and compatibility testing, including evaluating samples, recording, and reporting of results. * Maintain hygiene standards within the laboratory, ensuring it remains a clean, safe, and efficient workplace. * Maintain accurate records relating to the development and production of safe and legal cosmetics and personal care formulations. * Monitor and manage laboratory raw material stock levels, maintaining clean storage conditions, and ensuring safe handling of chemicals in accordance with company policy. * Assist Chemists with pilot batches when required. * Demonstrate effectiveness as a member of the Technical team through consistent professional conduct and role model behaviour. * Communicate effectively and positively with all teams, colleagues, and managers. * Take reasonable care for the health and safety for yourself and other persons who may be affected by your work. * Cooperate with regards to all company health & safety measures, following H&S training when using equipment. * Report to a person in authority any work situation which may represent a serious or imminent danger to health & safety or any shortcomings in the protection arrangements to health & safety. In respect of any hazards remember ‘see it, report it’. * Help to promote a positive working atmosphere within the company. * Any other duties that may be required from time to time. What skills and experience do I need for this role? * Must be competent in maths. * Must have in interest in science. * High level of attention to detail. * Must be a team player. * Good organisational skills. * Must be willing to learn. What’s in it for me? Career Development * Access bespoke development programmes that have been designed and developed by our in-house L&D team. * Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. Enhanced Leave * 25 days annual leave plus bank holidays. * Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! * Enhanced maternity and paternity pay, depending on length of service. * Up to 10 days compassionate leave. * Buy back up to 3 days each year. * Unlock 2 days volunteer leave after 12-months. Wellbeing Support * Access face-to-face and virtual appointments with our in-house GP (Manchester Head Office). * Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. Other Perks * Save up to 12% on the cost of personal tech through our salary sacrifice scheme. * Up to 50% staff discount on THG brands. * Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. * Anniversary gifts when you hit 5 and 10 years of service.

Role: Parts Person Location: Ivybridge, PL21 9PE Hours: 40 hours per week | between 08:00 - 16:30 Monday to Friday Salary: Up to £34,000 pa DOE   Are you organised, customer-focused, and ready to support a busy parts operation? We’re looking for a proactive and detail-oriented Parts Person to join our Aftermarket team! This is a varied role where you’ll assist with ordering and processing parts for engineers, depots, and contracts, while also supporting the Parts Advisor with sales and customer service. You’ll play a key part in keeping our operations running smoothly and efficiently. KEY RESPONSIBILITIES: * Administer stock control for vans, site workshops, and contracts * Process parts orders accurately and in a timely manner * Assist with parts identification and warranty/returns processing * Support the team with customer orders, backorders, and special deliveries * Maintain a clean and organised work area * Respond to customer needs professionally and efficiently * Assist with audits and stock checks * Operate within company guidelines and procedures IDEAL CANDIDATE: * Proven administration and customer service experience * Previous experience in workshop or parts control is desirable * Knowledge of HGV, waste industry, or service centre environments is a bonus * Able to work independently and as part of a team * Strong communication and problem-solving skills * Results-driven with the ability to stay focused under pressure * Proficient in Microsoft Office (Word and Excel) * Flexible and willing to work overtime when required * Comfortable moving between office locations and occasionally entering/exiting vehicles If you’re ready to bring your skills to a team that keeps everything moving, we’d love to hear from you!   We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role. At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.   WHY YOU’LL LOVE WORKING HERE: * 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week) * Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service. * Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues. * Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans. * GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions. * Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships. * Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme. * Care Concierge: Get help navigating the care system with access to a team of dedicated care experts. * Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support. * My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products. * Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.   ---------------------------------------------------------------------------------------------------------------------------------- Please don’t delay your application, this role could be filled at any time for the right candidate. Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. If you'd like to learn more about how we handle your information, please check out our Job Applicant Privacy Notice by clicking here.

Role: Workshop Chargehand Location: Aldridge, WS9 8TZ Hours: 45 hours per week | between 07:00 and 16:30  Monday to Friday  Salary: Between £47,946.88 - £49,587.88 pa DOE    We're looking for an experienced Workshop Chargehand to join our Aldridge Service Centre. This is a great opportunity for a skilled HGV Technician who enjoys leading by example, supporting colleagues and helping to keep our workshop operating safely and efficiently. Working closely with the Workshop Controller, you'll combine hands-on vehicle maintenance with day-to-day support of workshop operations. You'll help coordinate workloads, maintain high-quality standards and ensure our customers' vehicles are repaired and serviced safely and efficiently. What you'll be doing: * Servicing, maintaining and repairing HGV and refuse collection vehicles. * Fault finding and diagnostics across mechanical, electrical and hydraulic systems. * MOT preparation and chassis/body repairs. * Supporting the organisation and day-to-day running of the workshop. * Promoting safe working practices and excellent housekeeping standards. * Ensuring work is completed to DVSA and company standards. What we're looking for: * Experience maintaining and repairing HGVs or similar commercial vehicles. * Strong diagnostic and problem-solving skills. * Knowledge of DVSA regulations and workshop compliance requirements. * City & Guilds Level 3 (or equivalent) qualification. * An HGV licence. * A proactive approach and a commitment to quality and safety. * The ability to support and motivate others within a busy workshop environment. Previous supervisory experience and experience working on refuse collection vehicles would be advantageous but aren't essential.   Ready to take the next step in your career? Join a team that's committed to quality, innovation and keeping essential services moving. Apply today and help us make a difference in communities across the UK.   We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role. At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.   WHY YOU’LL LOVE WORKING HERE: * 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week) * Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service. * Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues. * Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans. * GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions. * Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships. * Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme. * Care Concierge: Get help navigating the care system with access to a team of dedicated care experts. * Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support. * My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products. * Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.   ---------------------------------------------------------------------------------------------------------------------------------- Please don’t delay your application, this role could be filled at any time for the right candidate. Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. If you'd like to learn more about how we handle your information, please check out our Job Applicant Privacy Notice by clicking here.

About Louma Nestled above the stunning Jurassic Coast in West Dorset, Louma Country Hotel offers guests exclusive access to fine dining, private vineyards, stables, a luxurious spa, and a range of curated activities. With 17 beautifully designed spaces across our Farmhouse, Timber Stables, Stone Barns and Shepherd Huts, we welcome individuals, couples and families seeking unforgettable moments in a truly unique setting. Join our passionate and dedicated team and help shape a world-class country hotel experience.   Role Overview As a Food & Beverage Service Team Member at Louma, you will play a vital role in delivering warm, attentive and memorable dining experiences for our guests. Working as part of a passionate hospitality team, you will help create a welcoming and relaxed atmosphere across our Food & Beverage spaces. From greeting guests on arrival to delivering thoughtful, personalised service throughout their visit, you will ensure every interaction reflects the charm, quality and attention to detail that define Louma. This role is ideal for someone who enjoys engaging with guests, takes pride in delivering exceptional service, and thrives in a collaborative hospitality environment.   What You'll Do... * Deliver exceptional guest service from arrival through to departure, ensuring every dining experience feels welcoming and memorable. * Provide personalised food and beverage service, adapting your approach to suit each guest’s preferences and needs. * Develop strong knowledge of menus, ingredients, sourcing, and dietary requirements to confidently guide guests through their dining experience. * Share information about daily specials, seasonal dishes and farm-to-table offerings, helping guests connect with Louma’s approach to food and sustainability. * Share information about the full range of Louma's activities & experiences while learning each guest’s individual preferences and interests to help tailor their stay. * Build genuine rapport with guests, creating a warm and engaging atmosphere within the restaurant and dining spaces. * Communicate guest preferences, feedback and special occasions to the wider hospitality team to ensure seamless service delivery. * Assist with setting up and maintaining dining spaces to the highest standards of cleanliness, presentation and readiness. * Support colleagues across service periods to ensure smooth operations and an exceptional guest journey. * Maintain a professional and friendly presence when interacting with guests across the estate. * Undertake any other reasonable duties requested by the Food & Beverage leadership team. What We’re Looking For... * Previous experience within a restaurant, hospitality or Food & Beverage environment preferred. * Naturally warm, engaging and confident with guests. * A genuine passion for hospitality and guest experience. * Strong communication skills and the ability to build positive relationships with guests and colleagues. * A proactive, positive and reliable approach to work. * Ability to work independently while contributing to a supportive team environment. * Availability to work weekends, early mornings, evenings and peak hospitality periods.   What We're Offering... * Private Medical Insurance * Enhanced Pension Scheme * Referral Scheme * Annual Salary Review * Private dental Insurance * Life Assurance * Performance Related Annual Bonus Scheme At Louma Country Hotel, we believe exceptional hospitality is created through genuine connection, thoughtful service and memorable moments. If you enjoy creating welcoming dining experiences and being part of a team that values care and attention to detail, we would love to hear from you.

About Louma Nestled above the stunning Jurassic Coast in West Dorset, Louma Country Hotel offers guests exclusive access to fine dining, private vineyards, stables, a luxurious spa, and a range of curated activities. With 17 beautifully designed spaces across our Farmhouse, Timber Stables, Stone Barns and Shepherd Huts, we welcome individuals, couples and families seeking unforgettable moments in a truly unique setting. Join our passionate and dedicated team and help shape a world-class country hotel experience.   Role Overview As Night Duty Manager at Louma, you will take responsibility for the safe, smooth and professional operation of the estate during evening and overnight hours. Acting as the senior leader on site, you will ensure the highest standards of guest service, security, safety and operational readiness are maintained throughout the night. This role requires a calm, proactive and highly responsible individual who can confidently manage guest requests, oversee site safety, coordinate departments where required and respond effectively to incidents or operational needs. As an ambassador for Louma, you will ensure every guest continues to experience the warmth, care and attention to detail that defines our hospitality. Key Responsibilities * Oversee the safe and smooth operation of the estate during evening and overnight hours, acting as the senior manager on duty. * Maintain oversight of site security including locking procedures, monitoring guest and contractor access and ensuring the estate remains secure. * Conduct overnight operational checks including building inspections, safety checks and readiness for the following day’s operations. * Respond promptly and professionally to guest enquiries, requests and concerns during overnight hours. * Manage late arrivals, early departures and overnight guest assistance where required. * Prepare invoices and process guest payments in accordance with financial procedures. * Maintain accurate reporting and administrative records through the Property Management System, POS and CRM platforms. * Ensure compliance with all financial procedures including cash handling, stock usage and operational resource management. * Support the Head of Food & Beverage with stock control, procurement preparation and operational tasks to support daytime operations. * Provide out-of-hours Food & Beverage service where required, ensuring compliance with food safety standards, allergen procedures and operational SOPs. * Maintain clean, safe and presentable public areas and dining spaces when guests continue to enjoy them later into the evening, ensuring compliance with alcohol licensing regulations. * Ensure guest areas, entrances and estate facilities remain clean, safe and presentable throughout the night. * Support housekeeping preparations where required and assist with room readiness for early arrivals. * Maintain oversight of the Wellness Barn and associated facilities, ensuring safe operation including pool plant monitoring where required. * Support early opening or late closure of wellness facilities when guest demand requires, following all operational SOPs. * Maintain control of access and use of estate facilities to ensure the safety of guests, team members and third parties. * Lead and coordinate emergency procedures including First Aid response, fire procedures and evacuation if required. * Ensure full compliance with Health & Safety policies, SOPs, RAMS and GDPR requirements across all overnight operations. * Provide clear and structured handover communication to the morning management team following night shifts. * Support other departments where required to ensure smooth overnight operations across the estate.   What We’re Looking For * Previous experience in hospitality operations, ideally within a hotel or luxury property environment. * A calm and confident approach when managing operational responsibilities and guest interactions overnight. * Strong problem-solving ability and the confidence to make responsible decisions independently. * Excellent communication and interpersonal skills. * Strong organisational skills with attention to detail. * A proactive, reliable and professional approach to work. * Ability to work independently while supporting the wider team. * Availability to work evening and overnight shifts, including up to four night shifts per week. * A full UK driving licence.   Training & Requirements Essential training (or willingness to complete): * First Aid * Fire Marshal * COSHH * Manual Handling * Driving Licence * APLH (Personal Licence Holder) * WSET Level 2 * Mews PMS * Salto Systems Benefits * Performance based Bonus scheme * Annual Salary Review * Private Medical Insurance * Private Dental Insurance * Salary Sacrifice Pension Scheme * Life Insurance * Referral Scheme At Louma Country Hotel, our Night Duty Manager plays a vital role in ensuring the estate remains safe, welcoming and impeccably run throughout the night. This position suits a confident hospitality professional who thrives on responsibility and takes pride in delivering exceptional guest care at every hour.

Role: Service Centre Administrator Location: Croydon, CR0 4YL Hours: 40 hours per week | between 08:00 and 16:30 Monday to Friday Salary: Up to £33,216 pa DOE Are you highly organised, detail-oriented, and passionate about delivering excellent service? We’re looking for a proactive and reliable Service Administrator to join our Aftermarket team! This is a key administrative role where you’ll support the smooth running of our service operations by maintaining accurate records, processing job cards, and liaising with technicians, customers, and management. KEY RESPONSIBILITIES: * Raise job cards and input technician time bookings and job details * Collate and check documentation within agreed timescales * Finalise parts used and hours charged, and close completed jobs * Review and process service invoices, credits, and warranty claims * Generate reports and maintain accurate records * Communicate effectively with internal teams and customers * Operate within company procedures and support continuous improvement IDEAL CANDIDATE: * Proven administration experience in a service or workshop environment * Strong customer service skills and a professional approach * Proficient in Microsoft Excel and Word (intermediate level) * Able to manage and prioritise tasks efficiently under pressure * Excellent attention to detail and time management * Flexible and results-driven with a positive attitude * GCSEs (or equivalent) in Maths and English desirable * Willingness to travel within the UK and work overtime when required If you’re ready to support a high-performing service team, we’d love to hear from you!   We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role. At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.   WHY YOU’LL LOVE WORKING HERE: * 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week) * Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service. * Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues. * Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans. * GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions. * Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships. * Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme. * Care Concierge: Get help navigating the care system with access to a team of dedicated care experts. * Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support. * My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products. * Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.   ---------------------------------------------------------------------------------------------------------------------------------- Please don’t delay your application, this role could be filled at any time for the right candidate. Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. If you'd like to learn more about how we handle your information, please check out our Job Applicant Privacy Notice by clicking here.

Job Title: Arrears Executive – Part Time Working Pattern: 18 hours per week - we can be flexible to accommodate your personal circumstances, whether that means working two longer days, a combination of one longer day and shorter days, or spreading the hours across five shorter days each week Salary: £29,000 pro rata (£14,400) and up to 20% bonus and benefits Location: Chester-le-Street (Drum Industrial Estate) hybrid working after probation. 💚 Shaping the future of sustainable digital banking  Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.   People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.   Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.   Tandem is growing fast and helping to shape the future of sustainable banking.  Your team: Collaborators in change   Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.  This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered. The purpose of the role is to support the Operations Leaders by supporting customers in financial difficulty and arrears whilst achieving departmental service levels. Upholding company standards and complying with all relevant Company and regulatory obligations (including adherence to FCA rules (including FCA MCOB and CONC rules).     Led by our Operations Director, our Operations teams are responsible for all customer contact.  The teams are the primary points of contact for customers including responding to their inbound queries during the lifetime of their mortgage or loan as well as supporting customers that are in financial difficulty and/or arrears. Our aim is to provide an exceptional service to our customers by ensuring that we have knowledgeable, well training operational colleagues to deliver the service that our customers expect of us.        Your Impact: Building a sustainable tomorrow   As an Arrears Executive at Tandem your focus will be on:  * Proactively service requests from our customers efficiently and professionally ensuring at you provide the customer with the information that they require.   * Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of the servicing and arrears management of a range of mortgage and loan products.  * Ensure regulatory transactional documentation is issued accurately and correctly in accordance with regulatory requirements (including regulatory arrears correspondence).   * Identify situations that may require specialist handling (e.g. complaints, vulnerability, fraud) and refer these where appropriate.   * Knowledge and practical application of handling customer complaints, to include identifying complaints, logging and investigating with an aim to putting a resolution in place.   * Knowledge and practical application of dealing with vulnerable customers at first point of contact to ensure their specific needs are understood and they are treated with care and consideration.   * Proactively manage accounts in arrears by completing outbound contact to establish the root cause of the customers payment difficulties and identify options to assist the customer in rehabilitating their mortgage or loan arrears.    * Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances.   * Knowledge and practical application of completing Income and Expenditure assessments and deciding suitable forbearance options for the customer.    * Knowledge and practical application of late arrears and litigation practices.   * Ensure that all customer contact both written and verbal is conducted within Company standards, FCA regulations, Customer Complaint procedures and that the principles of TCF are upheld consistently with all customers.   * Attain and maintain own competence to Group Training and Competence Framework demonstrated by ongoing adherence.   * Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control.   * Keep up to date with all Company/regulatory changes particularly those which affect own business area.   * Actively contribute to the achievement of the Company Balance Scorecard objectives and demonstrating Company values in everything you do.   * Adherence to and promotion of a culture of treating our customers fairly to deliver fair outcomes.       We’d love to hear from you if you have:  * Previous experience in financial services (with relevant regulatory appreciation) with demonstrable success in customer service and arrears within a regulated lending environment.   * Demonstrable experience of working accounts in arrears including applying arrears forbearance options and identification of customers that are vulnerable.   * Demonstrable experience of collecting arrears for mortgages and loans with knowledge of how own and team performance affects wider Company objectives.   * Demonstrable knowledge of FCA rules (including MCOB and CONC rules), delivering fair outcomes to customers, CCA and GDPR regulations.   * A working knowledge of customer services and arrears management in a regulated, lending environment.      Rewards that reflect your value, what’s in it for you?    At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:     * 25 days annual leave plus 8 days Bank Holiday    * An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc  * Buy or sell up to 5 days holiday a year  * Healthcare cash plan through Westfield Health   * Life Assurance at 3 x salary  * Electric Vehicle salary sacrifice scheme     * Cycle to Work salary sacrifice scheme and a free helmet    * Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)  * Smart Tech scheme (buy goods with 0% interest)  * 10% discount on solar panels  * Tandem Hub for treats, cash back and discounts on UK retailers     * 2 days per year paid volunteering     * Free cereal, snacks and drinks in all offices  * Quarterly team social budgets  * The above is based on a full-time contract and will be pro rata accordingly.   Our Green Deal: Your Impact Amplified  A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:  * Volunteer 2 days a year for charity > receive an early Friday finish   * Raise £200 per annum for charity > Tandem provide PR and marketing support   * Have renewable energy at home > receive an additional 1 day annual leave   * Drive an electric car > receive £500 towards a home charger    Ready to make your mark?   Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role.    Sourcing Model  Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.    Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.   Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.