Sökresultat för "User access management"

📍 Malmö/Lund | 🕒 Heltid | 🏢 On-site | 🌍 Svenska & Engelska Are you passionate about IT support and enjoy solving technical challenges while delivering great service? 🚀 We are now looking for a Service Desk Technician to join an international Internal Service Desk team supporting users across multiple countries. This is a hands-on role where you’ll be the first point of contact for IT-related issues, working on-site in Malmö while collaborating closely with colleagues globally. 🌍✨ About the role 💼 As a Service Desk Technician, you will support end users with daily IT incidents and requests. You’ll troubleshoot hardware/software issues, manage accounts, document cases in ticketing systems, and contribute to ongoing improvement initiatives and innovative projects. You will be part of a team distributed across 8 different countries, making collaboration and communication a key part of your daily work. Key responsibilities 📌 Respond to user inquiries and provide technical support Troubleshoot hardware and software issues (OS, applications, network) Manage user accounts (password resets, access permissions, etc.) Document and track incidents in the ticketing system Escalate complex cases and collaborate with other IT teams Support setup and configuration of new hardware and software Provide guidance and training to users on IT systems and tools Contribute to improvement initiatives and innovative projects We are looking for someone who has ✅ Strong knowledge of Windows and Mac operating systems Experience with common software applications Basic understanding of network concepts and troubleshooting Excellent problem-solving skills and attention to detail Strong communication and interpersonal skills Ability to work independently and collaboratively A structured and proactive mindset with strong initiative 💡 A service-oriented approach and consulting mindset Education 🎓 Degree in Computer Science or proven experience in a similar IT support / Service Desk role. Language requirements 🗣 Fluent in Swedish and English Assignment details 📅 Location: Malmö/Lund Workload: Full-time (100%) On-site: Yes Period: 01 March 2026 – 28 February 2027 Last application date: 11 February 2026 ✨ Interested? Apply today – we review candidates continuously. Sway Sourcing är en innovativ rekryteringspartner som specialiserar sig på att matcha rätt talang med rätt företag – snabbt och effektivt. Vårt huvudfokus ligger inom Ekonomi, Administration, HR, Marknad och IT, men vi har även den breda expertis och flexibilitet som krävs för att leverera skräddarsydda rekryteringslösningar inom alla branscher. Trots att vi är en relativt ny aktör har vi redan byggt förtroende hos många av Sveriges största företag och arbetar både nationellt och internationellt. Med baser i Sverige och Spanien erbjuder vi en unik kombination av lokal expertis och global räckvidd. Vårt starka nätverk och djupa branschinsikter gör oss till en självklar partner för företag som vill ligga steget före i sin rekrytering.

About the role We’re looking for a Senior CIAM Engineer to take ownership of the customer identity layer for high-traffic, customer-facing applications. This role is focused on designing and scaling authentication and authorization systems that directly impact security, user experience, and platform performance. You’ll work closely with engineering, product, and security teams in an environment where identity is a critical part of the business. What you’ll do -Design and implement authentication and authorization flows using OAuth2, OIDC, and SAML -Own and manage Auth0, including Actions, Rules, Hooks, and custom login experiences -Integrate identity across web, mobile, and backend systems -Implement MFA, Adaptive MFA, and bot protection mechanisms -Customize and optimize Universal Login and user journeys -Automate identity configurations using Terraform or similar tools -Lead user migration from legacy systems into modern identity platforms -Troubleshoot and optimize authentication flows using logs and monitoring tools What you bring -7+ years of experience in identity, security, or backend engineering -Deep expertise in OAuth2, OIDC, SAML, and JWT -Strong development skills in JavaScript and Node.js -Experience with REST APIs and secure system-to-system communication -Solid understanding of RBAC, ABAC, and fine-grained authorization -Hands-on experience with Auth0 Nice to have -Auth0 Professional or Expert certification -Experience with AWS, Azure, or GCP -Familiarity with SIEM/SOAR tools such as Splunk or Datadog -Experience with LDAP or Active Directory Location Newark, California Open to candidates who can work in the U.S., including those willing to relocate Why this role -Own the identity architecture for applications at scale -Work hands-on with modern identity technologies in a high-impact environment -Collaborate across engineering, product, and security -Be part of a growing organization where identity is business-critical About Yora Yora is a bold, value-driven tech hub within Sigma, built for experts who want to solve real-world problems with cutting-edge technology. With roots in Gothenburg and ambitions on a global stage, Yora brings together specialists in AI, cloud, cybersecurity, and advanced engineering. We combine entrepreneurial speed with the strength of the Sigma Group and its 5,000+ specialists worldwide. Our culture is built on technical excellence, ownership, and collaboration. Brave thinking. Diverse unity. From Gothenburg to the world.

About the role Wrknest Engineering is now recruiting on behalf of a global product company in networking and connected hardware. They are now making a strategic investment in Stockholm and expanding their Go engineering capability within a business-critical domain. You will join a product area focused on identity, permissions, and access management across a large-scale ecosystem of hardware, cloud services, web, and mobile applications. The team is building the next generation of systems that decide who gets access to what, when, and how across devices, networks, and administrative platforms. The company combines the pace and ownership of a startup with the scale, resources, and global reach of an established international tech business. Their engineering culture is highly product-oriented, hands-on, and deeply focused on user experience, even in backend-heavy domains. They care about building systems that are elegant, intuitive, and genuinely useful in the real world. This role is ideal for someone who wants to work close to real products, real users, and technical decisions that have immediate impact. Your future responsibilities You will be part of a specialized backend team building new services in Go, with a strong focus on cloud-connected identity systems and access control. The role includes both new development and architectural improvements in an evolving environment where priorities can shift quickly. In this position, you will for example: Design and develop backend services in Go Build systems for identity, authorization, roles, and permissions Help define what data should be persisted in AWS-based cloud services Improve systems that manage access across devices, networks, and admin platforms Work closely with product leadership and senior engineers on new technical direction Contribute to architecture decisions with a pragmatic, product-first mindset Collaborate cross-functionally with cloud, mobile, web, and embedded-adjacent teams Continuously prioritize, reduce risk, and make fast engineering decisions in a dynamic environment We are looking for someone whoRequired Has at least 3 years of professional experience in Go development Has a backend engineering background in distributed or cloud-connected systems Has experience building identity, authentication, authorization, or access management solutions Has experience with AWS or similar cloud environments Has professional experience in production environments with high availability requirements Has strong communication skills in English, written and spoken Meritorious Has experience integrating with SSO, SCIM, Entra ID, Okta, Google Workspace, or similar identity providers Has experience from product companies with hardware-connected software ecosystems Has previous background as a consultant or experience across multiple technical environments Has experience from fast-paced scaleups or founder-led product organizations Has broader software engineering experience from languages beyond Go You are someone who thrives in environments with high ownership and moving parts. To succeed here, you need to enjoy taking initiative, asking questions, and moving forward without needing every detail mapped out from day one. They are looking for someone who is ambitious, highly pragmatic, and excited by solving real user problems through technology. A genuine interest in networking, connected devices, and product experience will be a strong advantage. Other informationStart According to agreement Location Office in central Stockholm. Hybrid setup with at least one day per week in the office. Scope Full-time Employment type Permanent recruitment via Wrknest About the client The client is a globally recognized technology company building products used by businesses and consumers worldwide. Their ecosystem spans connected hardware, cloud services, mobile apps, web platforms, and large-scale management systems. Despite their global scale, the Stockholm office offers a close-knit and entrepreneurial engineering culture. Teams are trusted with significant ownership, fast decision-making, and the mandate to build better solutions from the ground up. Their products solve real-world infrastructure challenges, and engineering teams are encouraged to think beyond isolated services to the full customer experience. The environment suits developers who care deeply about both technical quality and product outcomes. About Wrknest Engineering Wrknest Engineering specializes in helping engineers and technical professionals take the next step in their careers. We collaborate with forward-thinking companies and offer both recruitment and consulting assignments within technology and industry—always with people at the center. We believe in building long-term relationships and strive to be an engaged and attentive partner. Through us, you’ll have the opportunity to be part of technological advancements that shape the society of tomorrow—in roles where your expertise makes a real difference. Our ambition is for you to thrive, grow, and feel proud of your work. Learn more at www.wrknestengineering.se

Are you ready to take ownership of a modern Microsoft-based IT environment in an international company where collaboration, learning, and innovation are part of everyday life? We are looking for an IT Systems Administrator who thrives in a supportive team, enjoys working with varied technologies, and is eager to contribute to a growing global organization. YOU WILL As an integral member of our IT team, you will play a key role in maintaining and developing our infrastructure, supporting users across Europe and Asia, and contributing to the continuous evolution of our technical landscape. Occasional travel to our international offices will be part of the role. Key Responsibilities Maintain and administer Microsoft Server environments Manage and optimize our Microsoft Azure cloud infrastructure Oversee, maintain, and troubleshoot network infrastructure Support end-user environments across multiple locations Contribute to cybersecurity initiatives, including patch management, identity & access management, and monitoring Maintain and document IT processes, standards, and configurations Collaborate with internal teams and external consultants to ensure smooth IT operations Participate in global IT projects and occasionally travel to other company offices YOU ARE To succeed in this role, you bring several years of hands-on experience managing complex Microsoft-based environments, both on-premises and in Azure. You have deep expertise in Windows Server, Azure (including identity, security, and governance), and solid knowledge of network infrastructure such as firewalls, routing, switching, and VPN solutions. You have a strong foundation in cybersecurity, including patch management, IAM, monitoring, and risk mitigation. Experience with virtualization, backup and disaster recovery, and automation (e.g., PowerShell scripting) is an asset. As a professional, you take ownership of technical decisions, drive improvements, and contribute to long-term infrastructure strategy. You communicate clearly with both technical and non-technical stakeholders and operate confidently in an international environment. Fluency in English and Swedish is required. Our Mission, Vision & Values Our expertise in intellectual property supports the companies of today in building the prosperity of tomorrow. We aim to be the first choice in IP for clients and dedicated people everywhere by developing the market – together. We create intellectual prosperity. Our culture is guided by three core values: Courage – We see what could be and have the guts to go for it. Knowing IP inside and out, we turn it inside-out for untapped potential – challenging old habits, rewarding creativity, and investing in ideas beyond today’s abilities. Openness – Ideas and creativity are limitless so why limit ourselves? Knowing that the next great idea can come from anywhere, we’re constantly chasing new perspectives – creating an atmosphere where everyone and every voice is priceless. Passion – Loving what we do pushes us above and beyond what we think is possible. It shows not only in the end result, but in the whole process – boosting our creativity and productivity and fueling more joy. We let our energy and excitement show and encourage others to do the same. You will report to the Head of IT and be based at our Gothenburg office. If you are looking for a role where you can grow, influence, and make a real impact in an international environment – we would love to hear from you. Want to know more? We are collaborating with Nexer Recruit for this recruitment. If you have any questions, please contact: Patrik Jensen, patrik.jensen@nexergroup.com , +46 70 237 57 34. About AWA AWA is a leading intellectual property firm with offices across Europe and Asia. Our clients are innovative companies, ranging from local start-ups to global giants. With patent engineers, lawyers and paralegals, there is broad competence in intellectual property strategy and legal services in patents, trademark and design. We supply a full-service offering in prosecution, dispute litigation, aftermarket services, legal advice, strategy and commercialization. Our IP professionals are experts in patents, trademark, design, copyright and domain names – all as passionate about your innovations and brands as you are. AWA was founded in 1897 by the Sweden engineer Anders Wilhelm Andersson. Today we are a global company with over 400 employees across 20+ offices in Belgium, China, Denmark, Hong Kong, Norway, Sweden and Switzerland.

Professional Galaxy is an IT and technology consulting company that provides highly specialized expertise within IT, software development, SAP, purchasing, electronics and mechanical design. We collaborate with experienced senior experts and deliver strategic value-creating expertise to some of Sweden's most complex and analytically demanding projects. Our focus is always on high quality, professionalism and clear, measurable results. Are you the right person for the assignment, or do you want to recommend a strong candidate? Do not hesitate to contact us. Apply today, selection and interviews are ongoing. Job summary We are looking for a Full Stack Developer with strong experience in C# and .NET with an infrastructure experience, to join a team responsible for systems handling part number setup and lifecycle management within an automotive environment. The team develops business-critical applications that support product configuration, manufacturing, and enterprise integrations. The role spans the full stack, covering backend services, frontend user interfaces, and relational databases. The ideal candidate has hands-on experience with Azure-based solutions, works comfortably in a DevOps-oriented setup, and has exposure to Infrastructure as Code (IaC) for provisioning and maintaining environments. Practical use of AI-assisted development and infrastructure tools is beneficial. We are seeking someone proactive, collaborative, and adaptable, who thrives in a high-delivery agile team, takes ownership from development through deployment, and brings curiosity and a continuous-improvement mindset, including responsible adoption of AI in engineering and platform work. Key skills: C# / .NET (ASP.NET Core) and REST API development Frontend experience with Angular, Blazor, or similar SPA frameworks Databases: SQL Server / PostgreSQL and NoSQL (Azure Cosmos DB) Cloud-native development on Kubernetes, ideally Azure Red Hat OpenShift (ARO) Azure platform services such as Key Vault, API Management (APIM), and Entra ID (identity & access management) Infrastructure as Code using Terraform CI/CD pipelines, GitOps with Argo CD, and containerization (Docker).  Other Information Duration: 2026-02-09 to 2026-12-31 Location: Göteborg Application Deadline: 2026-02-07 Please apply directly through our system with: - Your updated CV in english - Availability to start the assignment In the motivation, describe why you are suitable for this assignment - refer to previous consulting assignments, employment, education and personal qualities. Please note: We do not accept any applications through mail. All applications have to be sent through the portal to be valid. Offer continuously: Please note that for this role we offer continuously. That means that we sometimes remove the assignments before the deadline. If you are interested, we recommend that you apply immediately.

Stories have the power to make the ordinary extraordinary. They help us think bigger, see beyond ourselves, and deepen our connection with others. As one of the world’s leading audiobook and e-book streaming platforms, Storytel brings unlimited listening to millions of users across 25 markets. We’re at the forefront of digital storytelling, driven by a vision to make the world a more empathetic and creative place. Ready for your next chapter? We are looking for an Analytics Engineer to join the team in Stockholm. About the Team We are proud of our ability to combine technical expertise with sound business sense. This translates to solutions that are not only effective in addressing current challenges but also sustainable long term. Our team is composed of Analytics Engineers and Data Engineers, fostering a collaborative environment that enables us to manage data end to end – from optimizing data pipelines to developing user-friendly models for analysis. Our technology stack includes BigQuery (SQL), Looker, dbt™, and Google Cloud Platform, with opportunities to evaluate and introduce new technologies as we scale. About the Role As an Analytics Engineer, you'll work with developing data capabilities that power decisions across our global organization. You'll have significant technical and organizational impact, driving both immediate solutions and long-term strategic initiatives. Examples of responsibilities: * Develop data transformation steps and build a strong data modeling foundation for enabling self-service analytics across the company. * Build and maintain trusting, working relationships with business partners across domains and discover high-impact opportunities to enable self-service analytics in our semantic layer. * Strategically plan and deliver meaningful projects to increase data literacy at Storytel. * Lead the resolution of critical data issues, establishing monitoring systems and best practices to prevent future problems and improve data reliability. * Collaborate with data practitioners to understand their needs and requirements, breaking down complicated technical concepts to fit the audience. * Drive adoption of technical best practices across the data team, mentoring others and bringing in industry innovations that improve how we work. We believe that you have * Experience with creating and maintaining semantic layers. * Experience in working with data (BI/Analytics/Data Engineering) specializing within Analytics Engineering. * Deep expertise in SQL and data modeling and extensive experience with modern data stack technologies (e.g., dbt™, Looker, BigQuery, or equivalent tools). * The ability to consistently deliver performant, accurate, and scalable solutions. * Experience mentoring junior engineers and driving team-wide technical improvements. * Proven ability to lead complex data projects, solve problems independently, and proactively improve products. * Excellent communication skills with the ability to explain complex technical concepts to various audiences. * The ability to thrive in a feedback culture and constantly strive to improve your own skills and knowledge. Bonus if you experience * Working with Python. * With data governance and access management. * With different data modeling schemas. * Working with international teams and global data operations. JOIN A WORLD OF STORIES At Storytel, we’re a team of creative story lovers who thrive on collaboration and new ideas. Our workplace is friendly, dynamic, and full of opportunities to experiment and make an impact. We believe in trust, flat hierarchies, and empowering you to grow with us. Does this sound like your next story? Simply fill out the application form and share your CV or LinkedIn profile – no cover letter needed. Answer a few questions, and you’re all set. Does this sound like you? If you feel like Storytel is a place where you could thrive, please submit your application in English and we will contact you as soon as possible.

About the Role Tarsier Studios is looking for an IT Operations Specialist to join our team in Malmö. In this role, you will take ownership of our local IT environment, ensuring that everything from developer tooling to office IT runs smoothly and efficiently. You will work closely with developers, external partners, and our parent company (THQ), supporting a hybrid setup where some infrastructure is managed externally while you own the on-site experience. This is a hands-on, broad role where no two days are the same, combining user support, infrastructure, and continuous improvement. Your focus will be on creating a stable, fast, and user-friendly IT environment that enables our teams to do their best work. What You’ll Do Provide hands-on support and troubleshooting for employee PCs, equipment, and office IT Set up, maintain, and monitor core systems supporting development and daily operations Ensure performance and stability of critical systems such as Perforce and build infrastructure Manage and support the office IT environment, including meeting rooms and shared spaces Set up and configure hardware and software for new and existing employees Handle onboarding and offboarding, including account provisioning and access management Maintain and support server infrastructure (Windows Server, virtualization environments) Work with license management and vendor relationships that are not handled centrally Collaborate with external partners and group IT (THQ) on infrastructure and shared services Drive improvements, automation, and standardization to reduce reactive work Monitor systems, troubleshoot issues, and ensure a secure and reliable IT environment What We Offer At Tarsier it's important that our office is welcoming and fun so that our employees enjoy being here, because we believe that working closely with your team is the best way to make great games. That is why our Office Management and People & Culture-department work closely together to make our office a really great place to both work and hang out in. We have a large focus on ergonomic, personal work stations, we eat breakfast together on Wednesdays, and we play games together in the game room. Sometimes we grab an after work beer together in the kitchen, or throw a Christmas party for the ages. Our Benefit Package Includes: Pension & insurances 30 days of vacation Overtime pay Flexible working hours Wellness contribution to use for gym memberships, swimming, crossfit, bouldering, dance classes, massage and much more Healthier half hour - 30 minutes of your work day to spend on exercise Health Insurance - access to preventive health care such as physiotherapy, occupational therapy, counseling etc Sick pay on the qualifying day Relocation support What We’re Looking For We are looking for someone who enjoys working broadly and close to users, and who takes pride in creating a well-functioning IT environment. You have: A background in IT operations within a Windows-based environment Experience working in software development environments and familiarity with version control systems such as Perforce (or similar) An interest in gaming or game development, or experience from the gaming industry Solid knowledge of Windows, Active Directory, and PC environments Hands-on familiarity with server environments (e.g. Windows Server, virtualization/hypervisors such as VMware ESXi or equivalent) Experience working with network architecture (e.g. VLANs, IPSec, VPN) Experience with backup solutions, such as Veeam Backup & Replication, including configuration and job monitoring Experience maintaining antivirus and other security software Familiarity with imaging and deployment tools (e.g. MDT or equivalent) Knowledge of scripting and automation, preferably PowerShell Experience managing accounts and access rights You are: Service-minded and enjoy helping others Proactive and comfortable improving how things are done Flexible and able to handle a wide variety of tasks Structured and able to take ownership in a standalone role Comfortable collaborating with both local users and external stakeholders Applicants must hold a Swedish or EU/EEA citizenship or valid work permit for Sweden as we are unfortunately unable to support relocation from outside the EU at the moment. This position is onsite at the office in Malmö, and will start with a probationary period. Currently employing around 50 people, Tarsier Studios is a game development studio based in the vibrant city of Malmö, Sweden. We are the developers of award winning games Statik, Little Nightmares, and Little Nightmares 2 - as well as our latest release REANIMAL. At Tarsier, it’s the games that drive us. Quality above all else. Interesting ideas executed to perfection. We want people to be proud of the work they do here, and to finish each project feeling as though they’ve pushed their abilities to the next level. That, of course, requires hard work and talent in equal measure, and we look for both of those things when recruiting new team members. We welcome applicants of all backgrounds and genders, and look forward to hearing from you!

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions. We are looking for a highly technical IT manager to oversee End User Services (EUS) and drive strategic technology operations across the Costa Rica market. This role ensures optimal service delivery, enhances IT frameworks, and manages a diverse technology landscape, integrating user endpoint infrastructure, security, and compliance requirements. The successful candidate will lead IT transformation initiatives and collaborate with cross-functional teams to align technology services with business objectives while maintaining robust system integrity and security posture. What you'll be doing: Roles and Responsibilities   * Oversee and manage daily technology operations to ensure high availability and reliability of IT services. * IT Budget management * Coordinate with cross-functional teams to implement technology solutions aligned with business objectives (WPP ET). * Monitor system performance, troubleshoot issues, and ensure timely resolution of incidents. * Manage IT infrastructure, including servers, networks, and cloud services, maintaining security and compliance standards. (AZURE, LAN) * Supervise and guide technical support staff, fostering professional growth and effective teamwork. * Collaborate with vendors and service providers for procurement, maintenance, and contract management. * Report on operational metrics, incident trends, and improvement initiatives to senior leadership. * Drive the adoption of best practices in IT service management and operational excellence following WPP ET guidelines * Attend and interact effectively and directly with stakeholders * Management of support for business-critical applications   Leadership & Line Management of Engineer Resources * Directly manage EUS Leads and Engineers, facilitate resource planning and workload distribution, ensuring optimal efficiency across projects and operational demands. * Set clear goals, expectations, and KPIs to measure individual and team performance across technical operations. * Lead mentoring and skills development initiatives, fostering a culture of innovation and technical excellence. * Champion process standardization, implementing ITIL and service management best practices for consistent execution. Ticket Queue Management & SLA Compliance * Oversee ticket queue management, ensuring incidents and requests are categorized, prioritized, and assigned efficiently. * Monitor SLA compliance, tracking ticket resolution times and ensuring adherence to service performance metrics. * Ensure documentation of all incidents and service requests, creating detailed root cause analyses for major recurring issues. * Lead stakeholder communication on SLA performance, ensuring transparency in service quality and incident handling expectations. Performance Optimization * Utilize ITIL methodologies to improve service delivery, reduce incidents, and enhance end-user experience. * Implement continuous improvement initiatives, analyzing ticket backlog data to enhance service response times and reduce bottlenecks. * Identify opportunities to implement AI-driven support solutions, including chatbots, predictive analytics, and self-service portals to streamline IT assistance. Infrastructure & End-User Services Management * Manage, implement, and optimize end-user service solutions to enhance support function in the Costa Rica market * Oversee device management, endpoint security, and identity access controls, ensuring compliance with global standards. * Manage deployment, configuration, and lifecycle support for core user environments, including endpoint devices, collaboration platforms, business systems and remote access solutions. Technology Strategy & Architecture * Develop and refine country IT infrastructure roadmaps, ensuring alignment with business needs and scalability considerations. * Lead technology standardization efforts for network architecture, Active Directory, endpoint security, and service automation platforms. * Collaborate with global technology teams to integrate IT frameworks, including enterprise mobility, security policies, and system automation. * Drive continuous improvements in system architecture, ensuring optimized performance of IT assets across on-premises and cloud-based environments. Security, Compliance & Risk Management * Implement cybersecurity best practices in coordination with the Cyber, Risk & Compliance (CRC) team. * Ensure regulatory compliance across identity & access management (IAM), endpoint encryption, and data protection strategies. * Lead incident response protocols, overseeing vulnerability management, SIEM monitoring, and remediation efforts. Vendor & Cost Optimization * Manage enterprise agreements with our technology partners, vendors and providers, ensuring cost-effective procurement of any licensing and services. * Optimize IT budgets, identifying opportunities for cost reduction in service contracts and hardware lifecycle management. * Evaluate emerging technology solutions that align with business expansion and infrastructure modernization initiatives. Project Management & IT Transformation * Lead market deployment of global IT initiatives, including Network, Infrastructure, Modern Workplace, and Security transformations. * Coordinate cross-functional teams on technology rollouts, overseeing user migration strategies, cloud adoption plans, and infrastructure upgrades. What you'll need: * Bachelor's degree in Information Technology, Computer Science or a related field. Or relevant experience within Information Technology. * This is a 100% on-site role; you must be able to work from one of our designated office locations * Strong leadership and team management skills. * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Understanding of IT endpoint infrastructure, including Microsoft OS, MacOS, Active Directory, device management, Identity Management and Audio-Visual technology. * Proficiency in ITIL and ITSM frameworks * Experience with endpoint management platforms, including MDM solutions like Jamf and Intune. * Strong written and verbal English communication skills (advanced level required) * Demonstrated experience in IT governance, compliance audits, and risk mitigation strategies. * Budget management expertise, overseeing software licensing, vendor contracts, and IT cost optimization. Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Onsite We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION Sinch is on a multi-year journey to responsibly scale AI across Enterprise IT (EIT). We’re looking for a Specialist AI Technical Product Manager to take ownership of core AI capabilities as part of the EIT domain to ensure AI is safe, effective, and enterprise-ready. You’ll partner closely with our central AI Function (responsible for end-user experience, including agent configuration and design) and act as the bridge to Infrastructure, End-User Support, Security, and other IT teams. You’ll define, deliver, and continuously improve the technical products, integrations, and operating model that enable AI at scale. This role is based in Stockholm, Sweden (Hybrid) and reports to the VP, Business Operations EIT. What You’ll Do Own the AI Product Strategy: Define and manage the roadmap for enterprise AI capabilities, including connectors, LLM services, governance tools, and guardrails. Deliver Secure Integrations: Design and implement AI connectors for platforms like Microsoft 365, Slack, Jira, SAP, and data warehouses, ensuring performance and resilience. Build Knowledge Foundations: Set standards for data ingestion, classification, enrichment, and retention to power AI systems while protecting sensitive information. Drive AI Quality & Safety: Define success metrics, run A/B tests, and establish monitoring for drift, hallucinations, and compliance. Ensure Security & Compliance: Collaborate with Security, Legal, and Privacy teams to meet ISO 27001, SOC 2, and GDPR requirements; create incident response playbooks. Enable Adoption: Develop support playbooks, training programs, and clear roles across IT and business units to scale AI responsibly. REQUIREMENTS Education: Bachelor’s in Computer Science, Engineering, or related field (Master’s preferred). Experience: 3+ years in Product Management or Technical Program roles delivering AI/ML or data-driven products in enterprise environments. Security & Compliance: Strong grounding in data privacy, DLP, PII handling, and audit requirements. Ways of Working: Comfortable with Agile/Scrum; able to write clear PRDs and architecture diagrams. Soft Skills: Excellent communication and stakeholder management; proven ability to influence and lead change. Nice to Have: ITIL v4 and cloud certifications. Technical Expertise: Hands-on with LLMs and platforms like OpenAI, Anthropic, Azure OpenAI, AWS Bedrock (Google Agentspace is a plus). Familiarity with RAG architectures, embeddings, prompt management, and evaluation frameworks. Experience building secure APIs/connectors (REST/GraphQL) and working with cloud platforms (AWS, Azure, GCP). Knowledge of enterprise IT systems (Microsoft 365, Jira, Slack) and identity/access management (Azure AD, Okta). Our corporate language is English, please submit your application in English. Must currently reside in and be eligible for employment in Stockholm, Sweden. Relocation and visa sponsorship are not available for this role OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

MEET YUBICO Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. We are publicly traded on Nasdaq Stockholm; our global footprint includes headquarters in Stockholm, Sweden, Silicon Valley, California; and Singapore. Why Join Our Mission? At Yubico, we are guided by a shared belief that your work matters. We operate under a cultural philosophy of Speed with Integrity, pushing the boundaries of technology to secure the AI frontier—protecting both human and agentic AI interactions—and leading the transition to post-quantum cryptography. In everything we do, we live by our core values: * Battle Friction: We constantly look for new ways to simplify our products, our work, and the user experience. * Inspire Higher: We think big, champion the open internet, and strive to do the right thing even when it is difficult. * One Team: We are open, responsive, and collaborative, overcoming challenges and celebrating our successes together. Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the Yubico Developer Program, offering free open-source repositories, libraries, and SDKs to help developers rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our Secure it Forward program. At Yubico, we offer: Freedom and Flexibility: At Yubico, we want you to be your most productive selves whether you decide to work 100% from home or choose to work hybrid/onsite. The way we balance the fast-paced demands of a high-growth company and sustainability is making rest a priority. Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico which all employees are welcome to join. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here). Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. Check out our Life at Yubico Page on LinkedIn and our awards here. The Role: Yubico is seeking an experienced Vice President of Sales to lead our UKI, Nordics & MEA enterprise business. This is a true player-coach leadership role. Approximately 70% of your time will be focused on leading, developing, and scaling a high-performing sales organization, while 30% will be dedicated to executive sponsorship and direct involvement in strategic enterprise opportunities. We are looking for a leader who enjoys building successful teams but remains close to customers, actively supports major deals, and leads from the front. Reporting to global sales leadership, you will own regional revenue performance, drive go-to-market strategy, and help accelerate the adoption of Yubico's market-leading security solutions across enterprise customers, partners, and resellers throughout the region. Tasks & Responsibilities: As Vice President of Sales, you will: * Lead, coach, and develop a team of Sales Directors and Account Executives, fostering a culture of accountability, collaboration, and high performance. * Own and exceed regional revenue targets across the UKI, Nordics & MEA markets. * Develop and execute go-to-market strategies that drive customer acquisition, expansion, and long-term growth. * Act as executive sponsor on complex, multi-million-dollar enterprise opportunities, building trusted relationships with CIOs, CISOs, CTOs, and other senior stakeholders. * Expand and strengthen relationships with enterprise customers, strategic partners, and technology resellers to increase market penetration and revenue growth. * Drive sales excellence through disciplined pipeline management, accurate forecasting, and adoption of scalable sales methodologies. * Partner closely with Marketing, Product, Customer Success, and other cross-functional teams to align on customer needs, market opportunities, and business objectives. * Identify and develop new growth opportunities, including partner-led and B2B2C motions that extend Yubico's reach and impact. Basic Qualifications: * 10+ years of enterprise technology sales experience, including significant leadership responsibility. * A proven track record of recruiting, developing, and retaining high-performing sales teams. * Experience leading managers and senior individual contributors within a complex enterprise sales environment. * Demonstrated success personally influencing and closing large, strategic enterprise deals. * A strong track record of consistently achieving and exceeding multi-million-dollar revenue targets. * Deep understanding of cybersecurity, Identity & Access Management (IAM), Governance, Risk & Compliance (GRC), or related technology markets. * Experience driving growth through channel partners, resellers, and strategic alliances. * The ability to establish credibility as a trusted advisor with executive stakeholders. * Confidence engaging in both business and high-level technical conversations with CIOs, CISOs, CTOs, and other senior decision-makers. * Excellent communication, presentation, and coaching skills. * A hands-on leadership style with the ability to seamlessly move between strategic leadership and direct customer engagement.   #LI-IR1   We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer.   Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals.   Personal data submitted through this form is used for managing Yubico’s recruitment activities, which include facilitating any application you make, setting up and conducting interviews and tests for applicants, evaluating and assessing results and selecting candidates, and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with Yubico). Your personal data will only be used for the purposes for which it was collected and in accordance with the Yubico Privacy Notice. We only keep your personal data for as long as necessary and in compliance with Yubico’s record retention policies. If you have asked us to, we will keep you informed of other opportunities at Yubico. We do this in various ways, including email and by phone. If at any time you do not want us to contact you or use your information as described herein please contact us at jobs@yubico.com to let us know and we will delete all such information. Providing your personal data is voluntary, but necessary to join our talent community, and if you do not agree to provide your data, we will not be able to consider you as part of our talent community.   As part of providing the requested service, we will transfer your data to be processed by Greenhouse Software Inc., a service provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy Notice offers more information about Yubico privacy practices, including the lawful basis for processing of personal data, how to lodge a complaint with the supervisory authority, and how to contact Yubico to exercise your data subject rights. In this notice, when we refer to "Yubico", "us", "we" or "our", we mean the Yubico group company or companies that you apply to, or correspond with, and which are responsible for any personal data collected about you.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Edo State - Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Edo State – Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Akwa Ibom State - Uyo and Abak Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Akwa Ibom State – Uyo and Abak About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Rivers State -  Obio-Akpor, Port Harcourt, and Ikwerre About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

We are a digital product team responsible for a global website platform used across multiple regions and divisions within Husqvarna Group. Launched in 2024, the platform initially replaced several legacy dealer portals and has since evolved beyond its original dealer portal scope into a broader and growing platform for our B2B partners, covering everything from marketing and sales to service and aftermarket. The team works closely with internal stakeholders and external development teams to continuously improve the user experience and deliver business value. Operating in an international environment, we focus on collaboration, innovation, and data-driven development to support ongoing growth and future needs. About the role As Chief Product Owner, you will play a central role in driving the daily delivery process for our global website platform. You will ensure that development efforts are aligned with business needs, leading operational ceremonies such as daily stand-ups, refinement sessions, and planning activities. In this role, you will coordinate and support multiple Product Owners, each responsible for different parts of the platform. You will ensure alignment across product areas, enabling efficient collaboration and a unified product direction. You will act as the key link between business and development teams, primarily collaborating with external teams in Rotterdam and India. Your responsibility will be to prioritize the backlog, clarify requirements, and ensure that features are delivered according to plan and quality expectations. You will work closely with a Product Manager, who is responsible for the overarching product strategy and defining desired business and user outcomes for the platform. Together, you ensure that both discovery and delivery are aligned to maximize value. The role also includes communicating product updates and releases to stakeholders through demos and presentations, as well as leveraging data - such as Google Analytics to guide prioritization and product decisions. Additionally, you will: Drive structure and planning for ongoing development and releases Coordinate multiple Product Owners, parallel initiatives, and align dependencies across the platform Collaborate with internal stakeholders and influence priorities across systems Ensure strong collaboration across distributed, cross-functional teams Lead exploration within a strategically important product area, identifying opportunities and driving discovery work Inspire and coach Product Owners in ways of working, prioritization, and discovery practices About you Desired skills, qualifications, and experience Proven experience working as a Product Owner, Product Manager, Scrum Master, or similar role Strong experience working with websites or digital platforms Solid understanding of agile and iterative development methodologies Experience with tools such as Azure DevOps, Confluence, Jira, or similar Analytical mindset, ideally with experience using Google Analytics or similar tools Ability to manage multiple parallel workstreams and create structured delivery plans Academic degree is a merit, but relevant experience is considered more important Personal attributes Strong leadership skills with the ability to take ownership and drive initiatives forward Structured, organized, and proactive way of working Confident communicator who can engage stakeholders at different levels Collaborative mindset and ability to work effectively across international teams Results-oriented with a strong sense of accountability and delivery focus What we offer A key role in shaping and developing a global digital platform An international working environment with cross-functional teams A dynamic setting where you can influence both product direction and ways of working Exposure to modern tools, agile processes, and data-driven development Opportunities for professional growth and development within Husqvarna Group Location Huskvarna, Sweden We believe the best ideas happen when we're connected. We spend most of our time together in the office, creating space for collaboration, creativity, and fast decision-making. This is consistent across all our global offices and helps us maintain a strong culture, support learning and development, and ensure everyone has access to the people and resources they need to thrive. Travel to Rotterdam and other locations will occur approximately 2–3 times per year. Your application Can you envision yourself being a part of this? If so, send us your application! Selection is ongoing. Note: We do not accept applications via email due to GDPR compliance. For questions regarding the process please contact Recruiter: Jonathan Olsson jonathan.olsson@husqvarnagroup.com or Hiring Manager: Helene Widstrand, helene.widstrand@husqvarnagroup.com Winning Through Culture We believe that business is ultimately about people, as a team, we win and grow together. Our culture is built on bold ideas, strong commitment, and a shared purpose, creating an environment where innovation thrives, people grow, and every contribution matters. Our culture is built on three core themes: · Bold: We push boundaries, embrace challenges, and explore new possibilities. · Dedicated: We put in the hard work, bring passion and resilience to every challenge we take on. · Care: We support each other, consider the impact of our actions, and strive to make a lasting difference. Whether you’re starting your career or looking for the next big step, we offer a place where passion and purpose come together. Join us in shaping the future!

TUSA Energi AB is expanding its project organization for a major industrial construction and installation project. We are now recruiting an experienced IT Manager to take overall responsibility for IT infrastructure, systems, and digital support functions. The work is performed both on site in Boden and online/remotely , depending on the task and project needs. Work duties Lead and manage day-to-day IT operations both on site and online Take overall responsibility for planning, coordination, and execution of IT processes and digital strategies Manage IT staff (both on site and remotely) and ensure efficient technical support to project teams Oversee network security, system access, and user administration Ensure proper data management, backup routines, and IT documentation Coordinate IT logistics including hardware deployment, software licensing, and communication systems Support project management with digital reporting tools, planning systems, and internal IT coordination Ensure compliance with company policies and Swedish data protection regulations (GDPR) Monitor IT performance and implement improvements where needed Act as the main contact point for IT matters towards management, vendors, and stakeholders Qualifications University degree in information technology, computer science, or a related field Proven experience managing IT teams and technical support functions Strong knowledge of network infrastructure, system administration, and cybersecurity Experience working in international and multicultural environments Strong leadership, organizational, and communication skills Ability to manage multiple tasks and stakeholders in a dynamic environment Experience working both on site and online/remotely English required Turkish and/or Swedish are considered strong advantages Employment Conditions & Benefits Full-time employment: 40 hours per week Flexible work – performed both on site in Boden and online/remotely Saturday work may be required depending on project needs Overtime is compensated according to Swedish labor law and applicable agreements Camp accommodation provided when working on site: private room with bathroom and kitchen access Three meals per day provided by employer when working on site Internal transport between camp and worksite included when working on site Employment follows all applicable Swedish labor laws, including work environment and safety regulations Mandatory workplace insurances according to Swedish requirements Personal protective equipment (PPE) provided where applicable for site visits ID06 registration arranged and paid by employer Mandatory safety training included Salary is offered at a competitive market level for this type of IT management role. All required workplace insurances are included and aligned with Swedish industry standards and union-based protections for comparable positions. Workplace Project site in Boden and online/remotely (hybrid solution). How to apply Send your CV and certificates to: info@tusaenergi.se