Sökresultat för "Communications & PR"

The opportunity We're currently looking for a Senior Corporate Communications Lead to join our PR Core Team. In this role, you will be responsible for protecting and shaping Polestar's corporate reputation, leading engagement with business and corporate media, and driving external communication strategies that support our business objectives. As part of the Global Marketing & Communication function, you will lead communications related to financial performance, sustainability, business strategy, and crisis management, ensuring a consistent and compelling corporate narrative across markets. You will also partner closely with Product, Design, Sustainability, Investor Relations, Legal, and regional PR teams to translate company priorities into impactful communication initiatives. This position is located in Gothenburg, Sweden. We believe in a hybrid model when it comes to remote and onsite work, knowing that both in-person collaboration and individual focus time are important for success. The responsibilities In this role, you'll be instrumental in strengthening Polestar's reputation, supporting business goals through strategic communications, and guiding senior stakeholders through complex communication opportunities and challenges. Key responsibilities include: * Lead financial communications, including quarterly and annual reports, commercial updates, and Nasdaq-related disclosures in close collaboration with Legal and Investor Relations. * Lead crisis communications and represent the Marketing & Communications leadership team within crisis management activities. * Drive sustainability communications in partnership with Sustainability, Lifestyle PR, and Consumer PR teams. * Develop and execute corporate communication strategies that enhance Polestar's reputation and media positioning globally. * Advise senior leaders on communication strategies, media engagement, stakeholder positioning, and corporate messaging. * Monitor public perception, industry trends, and stakeholder sentiment. * Build and maintain relationships with key media, partners, and stakeholders – in Sweden and globally. The ideal candidate To succeed in this role, you'll need strong judgment, strategic thinking, and the ability to navigate a fast-moving and highly visible environment. You are an exceptional communicator who can translate complex topics into clear and engaging narratives. You build credibility easily, influence senior stakeholders with confidence, and thrive through collaboration across functions, markets, and leadership levels. You are equally comfortable developing long-term communication strategies and responding to emerging issues when the situation requires decisive action. In addition, you'll need the following qualifications: * Extensive experience (approximately 10+ years) in PR and corporate communications, ideally within a global or multi-market organization, enabling you to navigate diverse stakeholders and communication needs. * Proven experience leading financial, corporate, executive, or business communications, with the ability to communicate complex business topics clearly and credibly. * Strong experience in crisis communications, including advising leaders and managing communications during high-profile or sensitive situations. * Excellent written and verbal communication skills in English. Swedish language skills are an advantage. * Experience working with publicly listed companies, particularly Nasdaq- or US-listed businesses. * Strong financial acumen. A background in or experience of Investor Relations is not required, but a plus. Polestar is an international company with colleagues representing diverse backgrounds and perspectives. English is our primary language for written and spoken communication. As we continue to grow globally, change is constant—but so is progress. Expect an accelerating, exciting environment where your work will have visible impact. The process If the above matches your ambitions, be sure to apply. Due to the summer holiday period, our recruitment process is moving at a slower pace, and we may not be able to provide updates in the meantime. We look forward to getting back to you during August.

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to translate science into smiles by delivering therapies where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, North Carolina, and Mississauga, Ontario. Summary of Job: The North America Head of Scientific Communications is a senior leadership role within NA Medical Affairs responsible for setting the strategic direction, oversight, and governance of scientific communications across the regional portfolio. This role ensures the delivery of high-quality, compliant, and impactful scientific communications that support evidence dissemination, medical education, and scientific exchange throughout the product lifecycle. The role provides leadership for regional publication strategy and execution, field medical resources, medical education content, digital scientific communications, congress activities, and regional medical review processes. The role leads and develops a high-performing scientific communications team and serves as a key strategic partner to Medical Affairs therapeutic area leaders, commercial team and cross-functional stakeholders. As a catalyst for innovation, the NA Head of Scientific Communications continuously evaluates emerging digital channels, data-driven insights, and evolving stakeholder engagement preferences to ensure Medical Affairs remains at the forefront of scientific exchange. This includes leveraging modern communication platforms and formats—including social media, podcasts, and other digital channels—to meet the evolving information needs of healthcare professionals, scientific experts, and key opinion leaders. Essential Functions: Future Pipeline Expansion & Capability Building * Proactively prepare NA Scientific Communications to support future pipeline expansion, including new therapeutic areas, indications, modalities, and lifecycle stages. * Anticipate scientific communications needs associated with pipeline progress and evolving portfolio complexity, including early asset planning, launch readiness, and post-launch evidence dissemination. * Design scalable scientific communications approaches, processes, and resourcing models that can flex with portfolio expansion. * Partner with Global Medical Affairs and Clinical Development to ensure early alignment of scientific narratives, data generation plans, and publication strategy for pipeline assets. * Identify capability gaps and lead continuous improvement initiatives across scientific communications, including talent development, vendor partnerships, and operational excellence.  Strategic Leadership & Governance * Develop and own the regional scientific communications strategy across multiple products, aligned with global medical strategy, portfolio priorities, and North America Medical Affairs objectives. * Establish and maintain regional governance frameworks, standards, and best practices for scientific communications across channels and formats. * Serve as a senior scientific communications advisor to North America Medical Affairs leadership and therapeutic area leads. * Ensure compliance with internal SOPs, Good Publication Practice (GPP), ICMJE guidelines, and all applicable regulatory, legal, and compliance requirements.  Publications & Evidence Dissemination * Oversee regional publication planning and execution, including abstracts, manuscripts, posters, oral presentations, and plain language summaries. * Ensure timely, high-quality execution of regional publication plans in collaboration with global partners, investigators, and external authors. * Provide strategic oversight of publication vendors and agencies, including scope, budgeting, and performance management.  Scientific Content & Medical Materials * Lead development and lifecycle management of regional scientific narratives, lexicons, and key data-driven messages. * Oversee creation, approval, and maintenance of regional field medical materials, including slide decks, FAQs, disease education materials, and data summaries. * Ensure all materials are scientifically accurate, strategically aligned, audience-appropriate, and tailored to regional needs.  Medical Education & Congress * Oversee scientific content for regional medical education, insight generation initiatives, advisory boards, and peer-to-peer scientific exchange. * Provide scientific communications leadership for regional congress strategy and execution, including content development, scientific booth materials, and symposia support. * Partner closely with Field Medical and Medical Education teams to align content with scientific objectives and stakeholder insights. Digital Scientific Communications * Provide strategic oversight of regional digital scientific assets, including modular and omnichannel-ready content, congress digital materials, and online educational resources. * Partner with digital and omnichannel teams to ensure scientific rigor, consistency, and effective data visualization across platforms.  Medical Review & Compliance Oversight * Lead and oversee regional medical review processes to ensure efficient, compliant, and high-quality review of scientific communications materials. * Serve as a senior medical/scientific reviewer and escalation point for complex scientific, regulatory, or compliance-related issues. * Drive continuous improvement of review workflows and cross-functional collaboration.  People Leadership & Talent Development * Lead, coach, and develop a team of scientific communications professionals, fostering a culture of scientific excellence, accountability, and collaboration. * Set clear objectives, provide ongoing performance feedback, and support professional development for direct reports. * Build and sustain a high-performing scientific communications function capable of supporting a growing and evolving portfolio. * Anticipate future portfolio and pipeline needs to inform thoughtful expansion of the scientific communications team over time. * Define future role profiles and succession plans to ensure the organization scales effectively as new assets and therapeutic areas are added to the portfolio.  Decision-Making Authority * Accountable for regional scientific communications strategy, priorities, and execution across the North America portfolio. * Final scientific approval authority for regional scientific communications materials within established governance and SOPs. * Authority to manage external vendors and agency partners. * Escalation authority for complex scientific, compliance, or reputational risk issues related to scientific communications. Strategic Partnerships & Cross-Functional Leadership * Serve as a strategic partner to North America Medical Affairs Leadership, Therapeutic Area Heads, Field Medical, Global Medical Affairs, and Global Scientific Communications to ensure alignment of scientific communication strategies and execution. * Collaborate closely with Clinical Development, HEOR, Regulatory Affairs, Legal, Compliance, Commercial, Digital, Omnichannel, and Alliance partners to develop and deliver impactful, compliant scientific communications and medical education initiatives. * Represent North America Scientific Communications on cross-functional governance committees, leadership forums, and strategic initiatives, providing scientific communications expertise and influencing organizational priorities. * Foster strong alignment between regional and global scientific communications strategies, ensuring consistency, operational excellence, and effective dissemination of scientific evidence across the product lifecycle. * Build and maintain productive relationships with external stakeholders, including investigators, scientific authors, vendors, and agency partners, to support high-quality scientific communication deliverables. Subordinates: Medical Communication Directors (2) and Senior Manager, PRC/MRC Job Requirements: Education Advanced Scientific or Clinical Degree: An earned Ph.D., Pharm.D., or M.D. in a relevant life sciences, biomedical, or clinical discipline is strictly required. Experience * Minimum 12+ years of experience in Medical Affairs, or related roles within pharmaceutical or biotechnology organizations, at least 6 years in Scientific/Medical Communication. * Senior leadership experience managing scientific communications teams and leading complex, cross-functional, matrixed initiatives at regional or global scale. * Extensive oversight of end-to-end scientific communications activities, including publications, medical education, field medical materials, congress strategy, and digital scientific content. * Strong understanding of publication planning standards, medical governance, and regulatory and compliance requirements within a highly regulated environment. * Experience serving as a strategic partner to Medical Affairs leadership, with ability to influence cross-functional stakeholders and align scientific communication strategies with enterprise objectives. * Background contributing to transformation initiatives in Medical Affairs, including modernization of scientific communications and evolution toward digital and omnichannel engagement models. * History of building, leading, and developing high-performing, multidisciplinary teams, including mentorship of managers and senior scientific communications professionals. * Experience operating within global or regional matrix organizations, ensuring alignment between regional execution and global scientific communications strategy.   Technical Skills & Competencies * Deep understanding of Medical Affairs operating models, governance structures, and the role of Medical Affairs across the product lifecycle, including its interface with Clinical Development, Regulatory, and Commercial functions. * Strong expertise in strategic planning, portfolio prioritization, and resource allocation within complex, global matrix organizations. * Comprehensive knowledge of Medical Affairs planning and execution, including scientific communications, publication planning, medical education, field medical strategy, evidence generation, and investigator-sponsored research activities. * Solid understanding of clinical development processes, regulatory requirements, compliance standards, and industry guidelines governing Medical Affairs operations. * Experience establishing and optimizing governance frameworks, operational processes, and performance metrics that enhance effectiveness, consistency, and scalability of Medical Affairs activities. * Ability to influence and align senior stakeholders across global and regional organizations without direct authority, driving consensus in highly matrixed environments. * Strong strategic acumen and business orientation, with the ability to translate enterprise priorities into actionable plans, clear governance structures, and measurable outcomes. * Advanced communication and executive presentation skills, with the ability to engage senior leadership and support informed, cross-functional decision-making. * Strong analytical capability, leveraging data, insights, and performance indicators to support prioritization, resource decisions, and continuous improvement. * Proficiency in business planning, portfolio tracking, and collaboration tools, with strong command of Microsoft Office applications (PowerPoint, Excel, and related tools).  Non-Technical Skills Ability to thrive in a fast-paced environment while managing ambiguity effectively. Strong work ethics are required. Passion for personal learning and professional development. Cultural sensitivity and adaptability within multinational organizations. The anticipated salary for this position will be $250,000 to $286,000.  The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs. The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including: * 401K with company match * Annual Bonus Program (Sales Bonus for Sales Jobs) * Generous PTO and Holiday Schedule which includes Summer and Winter Shut-Downs, Sick Days and, Volunteer Days * Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision) * HSA & FSA Programs * Well-Being and Work/Life Programs * Life & Disability Insurance * Concierge Services * Long Term Incentive Program (subject to job level and performance) * Pet Insurance * Tuition Assistance * Employee Referral Awards The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market. KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law. When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 510 Carnegie Center Dr. Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisition.8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.  Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com. RECRUITMENT & STAFFING AGENCIES Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes. #LI-JC1

GRAPHIC DESIGNER (PRINT & CAMPAIGN MATERIALS) – REFORM UK HEAD OFFICE As Reform UK’s national operation continues to expand, we are looking to engage a Graphic Designer with a strong focus on print and physical materials to support our growing communications and campaign teams. This role will focus on producing high-quality printed materials that communicate Reform UK’s message clearly and professionally, from literature and mail-outs to manifestos, brochures, signage, and merchandise. You will play an important role in shaping the physical visual identity of Reform UK, ensuring our printed materials are consistent, well-produced, and impactful across the country. KEY RESPONSIBILITIES * Design literature, leaflets, and direct mail materials for national and local communications. * Produce layouts for manifestos, policy documents, commercial brochures and more. * Design signage, event graphics, banners, and display materials. * Create artwork for merchandise and branded materials. * Ensure brand consistency across all printed outputs. * Work closely with the communications and operations teams to translate messaging into clear and effective printed design. * Prepare print-ready artwork and support production with external printers and suppliers when required. REQUIREMENTS * Proven graphic design experience, ideally in print-focused roles such as marketing, publishing, branding, advertising, or commercial design. * Strong proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop). * Strong understanding of print production, layout design, typography, and visual hierarchy. * Experience preparing print-ready artwork and working with printers or production suppliers. * Ability to manage multiple projects and tight deadlines. * Strong attention to detail and ability to maintain consistent brand standards. * A strong commitment to the values and mission of Reform UK. THE ROLE This is an opportunity to join Reform UK’s growing Head Office team, helping produce the printed materials, literature, and branded assets that support the party’s expanding national presence.

About us Hacksaw Studios is a Stockholm-based game studio focused on creating innovative, high-quality gaming experiences. With a focus on performance and precision, we bring ideas to life through technical expertise and creative collaboration. We have wide distribution, and our games are played by millions of people every month by players all over the world. We are currently seeking to expand our development team with additional developers and are looking for both junior and senior candidates. You will be part of our game development team and work in a tight-knit team involving both back-end developers and designers. The Role As a Game Developer at Hacksaw Studios, you’ll play a key role in transforming game concepts into high-performing experiences. Your task will be to bring our game ideas to life in co-operation with the designers and product owners. Your key responsibilities include: Working with the development and design team to implement the backend gameplay mechanics behind our various games Working with the front-end development team to ensure the backend communications protocols make their work as simple as possible Working with the game design team to implement their game ideas Implementing the mathematical model underlying the games Performing statistical modeling and testing to ensure the games behave as intended (We'll teach you this part) Learning about the online gaming industry and staying up to date on current trends and what is popular with players Participating in code reviews and merge requests Co-operating with colleagues with similar roles, both in-house and with our partners What We’re Looking For: You value clean code, smart solutions, and the impact your work has behind the scenes. You bring: A solid backend development background. Experience with a programming language suited for game development, such as C#, Java or C++ (We use C#). A high interest in or education in mathematics or statistics. Nice-to-have: Experience with unit testing. University degree in a related field. A personal interest in gaming. What We Offer A modern office in central Stockholm. Work with experienced, passionate colleagues in the gaming industry. The opportunity to create games with a global audience. Real influence, ownership, and personal growth opportunities. Wellbeing perks including wellness allowance and regular in-office massage. Practical Details This is an on-site position in Stockholm. Unfortunately, we cannot assist with relocation or visa sponsorship. Ready to Join the Game Makers? Apply now! We review applications on a rolling basis.

We invite you to come grow with us. Research Partnership (part of Inizio Ignite) is one of the world's largest pharma market research and consulting agencies with over 250 researchers, consultants, project managers and support staff. Our teams are located across the globe, in Europe (London, Lyon), North America (New York, Philadelphia, San Francisco), India (New Delhi), and Singapore. As individuals with diverse backgrounds, as a team with shared values, as professionals ready to reimagine health and life sciences—you can grow with us at a place that: * Makes a difference to human health * Shares values and celebrates progress * Puts people at the center of everything About the team:  Our custom research team partners with global pharmaceutical and biotech clients to enable them to solve marketing, brand, advertising and communications problems through a mixture of innovative qualitative and quantitative market research techniques. You will be empowered to develop broad expertise across the healthcare landscape, and will have the opportunity to work with a wide range of expert senior researchers and gain exposure to the full suite of research tools and techniques covered by the team. Our studies are typically multi-market, encompassing Europe, North America and Emerging Markets. We believe that exposure to a wide range of healthcare systems – and different cultural approaches to healthcare – helps our researchers to offer the most impactful, commercially-relevant insights to our clients. Your primary role: * Lead projects and project teams, be the main point of contact with the client and write and give client presentations * Line manage multiple individuals with the responsibility of conducting appraisals, pay reviews, monitoring of performance, personal development, training of staff, recruitment and developing and implementing internal company procedures * Engage in business development and sales initiatives generating approximately $1m in annual revenue * Write proposals to win new business, consider timescales and calculate the research cost alongside VPs and operations * Involvement in talent acquisition and assessing potential new staff   About You… Your skills and experience:  * At least 7 years of experience with qualitative and quantitative custom primary market research projects * Experience in the life sciences sector * Strong client engagement and relationship management skills * Experience driving revenue growth to meet business development goals * Proven project supervision skills * Appreciation of marketing/client-side issues, knowledge and understanding of client issues * Self-motivated and able to work independently * Excellent communication skills, both verbal and written * Ability to multitask under pressure and meet tight deadlines * Experience with advanced analytics, SPSS, SAS, and/or Q is a plus  * Experience in qualitative market research methodologies, including advanced moderation techniques, and delivering actionable insights across diverse markets  Ideal profile: * You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach * You demonstrate a high level of accuracy and attention to detail, as well as strengths in organization and prioritization * You are a collaborative team player who works well with colleagues * You communicate ideas and issues in an effective, straightforward fashion * You are highly motivated and want to seize opportunities to develop new skills and progress your career Life at Research Partnership: We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide: * A relaxed and friendly working environment * Social events - including a summer day out and end of year party, along with regular social events after office hours * Fundraising and charity events – we support Forever Angels, a children's charity whose aim is to care for abandoned babies in Tanzania, Africa  Employee Benefits: * A comprehensive training and development program * Opportunities for internal advancement * Annual salary and promotion review * Paid time off * 401(k) plan with employee match * Medical/vision/dental/prescription insurance plans, including heath savings and flexible spending accounts * Company paid life insurance * Short term/long term disability * Commuter reimbursement accounts * Employee assistance program  Our Pledge At Research Partnership, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. Inizio Ignite, Research Partnership  Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.  Further information: This is a full-time role. We have hybrid work arrangements available in New York, NY and Yardley, PA with an expectation of one day per week in-person and the remaining days remote (or travel as needed to meetings, conferences, or the client). #LI-ND1 #LI-Hybrid Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

We invite you to come grow with us. Research Partnership (part of Inizio Ignite) is one of the world's largest pharma market research and consulting agencies with over 250 researchers, consultants, project managers and support staff. Our teams are located across the globe, in Europe (London, Lyon), North America (New York, Philadelphia, San Francisco), India (New Delhi), and Singapore. As individuals with diverse backgrounds, as a team with shared values, as professionals ready to reimagine health and life sciences—you can grow with us at a place that: * Makes a difference to human health * Shares values and celebrates progress * Puts people at the center of everything   About the team:  Our custom research team partners with global pharmaceutical and biotech clients to enable them to solve marketing, brand, advertising and communications problems through a mixture of innovative qualitative and quantitative market research techniques. You will be empowered to develop broad expertise across the healthcare landscape, and will have the opportunity to work with a wide range of expert senior researchers and gain exposure to the full suite of research tools and techniques covered by the team. Our studies are typically multi-market, encompassing Europe, North America and Emerging Markets. We believe that exposure to a wide range of healthcare systems – and different cultural approaches to healthcare – helps our researchers to offer the most impactful, commercially-relevant insights to our clients.   Your primary role: * Lead projects and project teams, be the main point of contact with the client and write and give client presentations * Line management of multiple individuals with the responsibility of conducting appraisals, pay reviews, monitoring of performance, personal development, training of staff, recruitment and developing and implementing internal company procedures * Engage in business development and sales initiatives * Write proposals to win new business, consider timescales and calculate the research cost alongside VPs and operations * Involvement in talent acquisition and assessing potential new staff    About You…  Your skills and experience: * At least 7 years of experience with qualitative custom primary market research projects * Experience in the life sciences sector * Extensive expertise in qualitative market research methodologies, including advanced moderation techniques, delivering actionable insights across diverse markets * Proven ability to mentor and develop both junior and senior team members, fostering deep expertise in qualitative research practices and pharmaceutical industry knowledge * Highly skilled in moderating in-depth interviews and focus groups, both via telephone and in-person, ensuring rich, meaningful data collection and analysis * Strong client engagement and relationship management skills * Proven project supervision skills * Appreciation of marketing/client-side issues, knowledge and understanding of client issues * Self-motivated and able to work independently * Excellent communication skills, both verbal and written * Ability to multitask under pressure and meet tight deadlines   Ideal profile: * You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach * You demonstrate a high level of accuracy and attention to detail, as well as strengths in organization and prioritization * You are a collaborative team player who works well with colleagues * You communicate ideas and issues in an effective, straightforward fashion * You are highly motivated and want to seize opportunities to develop new skills and progress your career   Life at Research Partnership: We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide: * A relaxed and friendly working environment * Social events - including a summer day out and end of year party, along with regular social events after office hours * Fundraising and charity events – we support Forever Angels, a children's charity whose aim is to care for abandoned babies in Tanzania, Africa    Employee Benefits: * A comprehensive training and development program * Opportunities for internal advancement * Annual salary and promotion review * Paid time off, up to 25 days including your birthday * 401(k) plan with employee match * Medical/vision/dental/prescription insurance plans, including heath savings and flexible spending accounts * Company paid life insurance * Short term/long term disability * Commuter reimbursement accounts * Employee assistance program    Our Pledge At Research Partnership, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. Inizio Ignite, Research Partnership  Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.     Further information: This is a full-time role. You can choose to work out of our NYC, SF or Yardley, PA (Philadelphia) office for as many days out of the week as you’d like or work remotely. #LI-ND1 #LI-Hyrbid   The base salary range represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. We consider compensation more than just a base salary – that’s why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work. Compensation $125,000—$160,000 USD Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

About us:   We invite you to come grow with us.   Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.   Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.   About the team:   Our custom research team partners with global pharmaceutical and biotech clients to enable them to solve marketing, brand, advertising and communications problems through a mixture of innovative qualitative and quantitative market research techniques.   The team is not split into silos by client or therapy area, so you will be empowered to develop broad expertise across the healthcare landscape and will have the opportunity to work with a wide range of expert senior researchers and gain exposure to the full suite of research tools and techniques covered by the team.   Our studies are typically multi-market, encompassing Europe, North America and Emerging Markets. We believe that exposure to a wide range of healthcare systems – and different cultural approaches to healthcare – helps our researchers to offer the most impactful, commercially-relevant insights to our clients.   Your primary role: * Lead research projects and project teams with a high degree of autonomy, ensuring delivery of high-quality outputs * Act as a key day-to-day client contact, building strong relationships and presenting findings and recommendations * Shape client recommendations and contribute meaningfully to strategic discussions * Support and contribute to business development initiatives, including independently writing proposals and contributing to pitches * Drive organic growth within existing clients and contribute to revenue generation * Provide guidance, mentorship, and day-to-day support to junior team members; contribute to performance feedback and development * Support senior leadership (Directors/VPs) on broader account strategy and commercial decisions * Lead qualitative elements such as moderation (e.g., pilot interviews and beyond), where applicable * Contribute to internal initiatives, including training, process improvement, and knowledge sharing   About You:   Your skills and experience: * 5–7+ years of experience in qualitative and quantitative custom primary market research * Experience in the life sciences sector * Strong client engagement and relationship management skills * Experience contributing to business development and proposal writing * Proven ability to independently lead projects and manage multiple workstreams * Strong commercial awareness and understanding of client business challenges * Experience mentoring or supporting junior team members * Excellent communication skills, both verbal and written * Ability to multitask under pressure and meet tight deadlines * Experience with advanced analytics, SPSS, SAS, and/or Q is a plus   Ideal profile: * Proactive, dedicated and enthusiastic, with a ‘can do’ attitude * High level of accuracy and attention to detail * Collaborative team player * Communicates ideas clearly and effectively * Motivated to continue developing strategic and commercial skillset   Life at Research Partnership:   We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide:   * A relaxed and friendly working environment * Social events - including a summer day out and end of year party, along with regular social events after office hours * Fundraising and charity events – we support Forever Angels, a children's charity whose aim is to care for abandoned babies in Tanzania, Africa   Employee Benefits:   * Remote and hybrid work options * A comprehensive training and development program * Opportunities for internal advancement * Annual salary and promotion review * Paid time off * 401(k) plan with employee match * Medical/vision/dental/prescription insurance plans, including heath savings and flexible spending accounts * Company paid life insurance * Short term/long term disability * Commuter reimbursement accounts * Employee assistance programs     Our Pledge At Research Partnership, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.     Inizio Ignite, Research Partnership   Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.    Further information:   This is a full-time role. You can choose to work out of our NYC, SF or Yardley, PA (Philadelphia) office for as many days out of the week as you’d like or work remotely Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Global Sales Enablement Team is responsible for partnering with cross-functional teams to equip our sales organizations with the skills, tools, and knowledge they need to perform at their best. We are currently leading one of the most significant transformations in Stripe's Sales history — reshaping how Sales Development operates through the adoption of AI-powered tooling and redesigning the SDR's role in driving pipeline quality. This transformation spans multiple geographies, sales motions, and hundreds of sellers. The stakes are high, the pace is fast, and the change management challenge is real. WHAT YOU’LL DO As a Sales Development Change Management Specialist, you will own the strategy and execution of our global change management and communications program for the Sales Development transformation. You sit at the intersection of strategy, content, and field engagement — responsible for ensuring that complex, high-priority initiatives are adopted at pace and land durably in the field. This is not a support role. You own the change narrative, the communication strategy, and the measurement of adoption. You'll partner with senior program leadership, subject matter experts, and regional enablement leads to drive consistent, high-impact transformation across a global sales organization. RESPONSIBILITIES * Own the end-to-end change management program — from preparing the organization for change through launch, adoption, reinforcement, and measurement * Develop and execute a global communications strategy that ensures sellers understand what is changing, why it matters, and what it means for them — sequenced to land with impact and without creating unnecessary noise * Write and distribute seller-facing communications, executive briefings, and stakeholder updates; own the core program narrative throughout the transformation lifecycle * Distill complex program initiatives into clear, compelling, sales-ready content — translating what engineers and product teams build into what sellers and managers need to hear * Build and maintain a strategic communications plan in partnership with cross-functional teams, including Product, Engineering, and SD Operations * Create and manage a structured feedback loop with the field — capturing seller sentiment, surfacing blockers, and using adoption data to iterate on the change approach * Partner with subject matter experts and regional enablement leads to ensure change initiatives are contextualized for each market and sales motion * Advise program leadership on the pacing and sequencing of change, balancing urgency with the organization's capacity to absorb it * Build strong relationships with key stakeholders and senior leaders to ensure change and communications strategies remain aligned to program goals and business performance targets * Track and report on adoption metrics against defined program success criteria WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 10+ years of experience in change management, organizational transformation, strategic communications, program management, or a closely related discipline * Experience navigating and implementing complex change programs within Sales Development organizations * Exceptional written and verbal communication skills — the ability to distill complex, technical concepts into clear, seller-ready, action-oriented content * Proven ability to develop and execute multi-channel communications strategies for large, globally distributed audiences * Strong cross-functional partnership and influencing skills — including the ability to work effectively with executive-level stakeholders and subject matter experts without direct authority * A data-driven mindset with experience using adoption metrics, field feedback, and performance data to measure, iterate, and improve * Experience supporting go-to-market or sales organizations through significant workflow, tooling, or operating model changes * High threshold for ambiguity — you build structure and clarity in environments that don't yet have it PREFERRED QUALIFICATIONS * ProSci certification or equivalent change management credential * Experience supporting the adoption of AI-powered or emerging technology tooling within a sales or GTM organization * Background in building and scaling sales communications programs in a global SaaS or fintech environment * Familiarity with Salesforce and sales productivity tooling ecosystems

Investment Operations Analyst GoHenry is a UK-based fintech company created by parents to pioneer financial education. More recently, GoHenry moved into Europe and the US by joining forces with French fintech company PixPay and US investing app, Acorns. Together, Acorns, PixPay, and GoHenry have over 6 million members across 5 countries. GoHenry offers a debit card and app for kids and teens and companion apps for the family, with in-app tools for sending money, automating allowance, managing chores, setting savings goals, giving to charity, and in-app financial education lessons where kids can watch videos, take quizzes and earn points & badges. This is all designed to help kids and teens build good money habits that will last a lifetime. We are looking for someone to fit into our Investment Ops team. This person should be confident and have worked with an (J)ISA product previously, with an eye for detail, who can work comfortably with internal and external stakeholders. If that’s you, we want to hear from you. This is a permanent full-time role (37.5 hours a week). We are 100% office-based in our Farnborough office. Once probation has been completed, we can look to support working from home a maximum of 2 days a week. What you will do at GoHenry: In this role, you will work closely with our Member Services team and Investment Product Team. You’ll own the day-to-day operations alongside our Banking & Investment Operations manager. Reporting & Analysis * Produce weekly and monthly financial reports for internal stakeholders, tracking platform performance and flagging variances * Analyse monthly trading volumes — identifying transactional trends, volume spikes, and shifts in platform usage * Reconcile monthly fee revenue, audit platform fee deductions, and investigate discrepancies * Compile JISA Transfer Out feedback for monthly review meetings, presenting attrition data and churn reasons to surface product or service improvement opportunities Process Improvement * Review active operational workflows to identify inefficiencies, risks, or compliance gaps (e.g. JISA Voids) * Translate operational insights into clear, structured SOPs to drive consistency and scalability across the team Operations * Manage the end-to-end back-office processing of JISA maturities — including fund sales and customer communications * Process JISA transfers out to new providers * Handle the back-end of the cancellations process, including raising with Seccl, fund sales, and customer communications * Perform daily cash management checks on JISA funds, investigating and resolving any discrepancies Stakeholder Management * Act as a day-to-day liaison with third-party providers, the Investment Product Team, and Member Services * Support the resolution of complex customer cases, including transfers, cancellations, and refunds * Investigate and respond to escalated customer queries within agreed SLAs What you will bring to GoHenry: * Experience working with ISA or JISA and mainstream investment products * Experience working in a service-level environment that involves multitasking and prioritisation of tasks * 3+ years of professional experience in a financial services operational role * Confidence and experience in using back-office systems * Previous FCA experience or regulatory training * Confidence-producing management reporting and analysing financial data * Strong attention to detail with the ability to manage competing priorities in a fast-paced environment About GoHenry We’re on a mission to help every kid be smart with money. Our goal? Create generations of independent, confident young adults, armed with money skills that will set them up for life. How we do it: We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. They can spend, save, earn, and give with GoHenry’s prepaid debit card and app – because learning through doing really works (and it’s more fun!). All while our unique built-in controls give parents total peace of mind. We’re proud to say... * We ranked #38 in Newsweek's Top 100 Most Loved Workplaces in the UK in 2023 * We’re one of Tech Track’s top 50 fastest-growing UK companies. * We won Finders Kid’s Cards Customer Satisfaction Awards in 2022 and 2023. * We won the Tech for Good award at the Better Society Awards 2023 * Our kids and parents have donated over £500,000 of their own money to NSPCC via their GoHenry accounts But we’re still growing, and that’s why we need you. GoHenry is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. Your role and responsibilities Are you passionate about creating impactful marketing communications that support business growth and a more sustainable future? Do you enjoy combining strategic thinking with hands-on execution in a collaborative, international environment? Then this could be the opportunity for you. As Marketing Communications Manager for ABB Process Industries in Sweden, you will develop and execute integrated marketing and communications activities aligned with global and local business objectives. Working closely with local management, sales teams, and global communications stakeholders, you will drive campaigns, digital marketing, content creation, events, customer communications, and internal communications to strengthen ABB’s brand and market presence. In this role, you will take ownership of local marketing communications initiatives while ensuring alignment with ABB’s global strategies, brand positioning, and business priorities. The role follows a hybrid work model, with Västerås, Stockholm, or Gothenburg as the office base. You will be mainly accountable for: Execute the global marketing and communications strategy at the local level, with a focus on storytelling, thought leadership, and lead generation. Translate global business line objectives into local marketing and communications plans and initiatives. Develop, manage, and optimize campaigns, content, messaging, and communication materials for internal and external audiences. Design and drive digital marketing and marketing automation programs to generate and nurture qualified leads. Support local management and sales teams with strategic communication assets, presentations, and customer-facing content. Identify, develop, and promote customer success stories and case studies to strengthen brand positioning and business growth. Plan and manage local events, trade shows, customer seminars, and the localization of global campaigns for the Swedish market. Lead internal communications activities, including town halls, internal communication channels, and budget tracking. Qualifications for the role University degree in Journalism, Communications, Marketing, or a related field. 8+ years of experience in marketing communications, preferably within a communications agency or B2B industry. Strong project management skills with the ability to manage multiple projects simultaneously. Excellent verbal and written communication skills in English and Swedish, with the ability to translate complex technologies into engaging and easy-to-understand content. Strong writing, editing, and proofreading skills, combined with creativity, innovation, and a passion for delivering fresh ideas aligned with brand positioning. Strategic, analytical, and solution-oriented self-starter with strong business acumen and the ability to quickly develop a deep understanding of the business and portfolio. Knowledge of digital marketing and marketing automation tools (e.g., Salesforce, Pardot), combined with a collaborative mindset, strong networking skills, and a team-oriented approach. More about us Are you driven by creating real impact and driving performance, supporting a more sustainable future? Are you looking for an opportunity to grow, working independently while being a constructive member of a highly motivated team? Then this role is the right fit for you! Recruiting Manager Annika Bolt-Hansen, +46 72 461 22 94 will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Peter Medin +46 703904170; Ledarna: Leif Öhrberg, +46 724 64 40 16; Unionen: Krista Andersson, +46 706 44 02 85. All other questions can be directed to Talent Partner Irma Leijon, +46 724612314. Please note that we will review applications after the summer break, once the team is back in August. We kindly decline direct contact with staffing and recruitment agencies as well as sellers of additional job advertisements. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. Your role and responsibilities Are you passionate about creating impactful marketing communications that support business growth and a more sustainable future? Do you enjoy combining strategic thinking with hands-on execution in a collaborative, international environment? Then this could be the opportunity for you. As Marketing Communications Manager for ABB Process Industries in Sweden, you will develop and execute integrated marketing and communications activities aligned with global and local business objectives. Working closely with local management, sales teams, and global communications stakeholders, you will drive campaigns, digital marketing, content creation, events, customer communications, and internal communications to strengthen ABB’s brand and market presence. In this role, you will take ownership of local marketing communications initiatives while ensuring alignment with ABB’s global strategies, brand positioning, and business priorities. The role follows a hybrid work model, with Västerås, Stockholm, or Gothenburg as the office base. You will be mainly accountable for: Execute the global marketing and communications strategy at the local level, with a focus on storytelling, thought leadership, and lead generation. Translate global business line objectives into local marketing and communications plans and initiatives. Develop, manage, and optimize campaigns, content, messaging, and communication materials for internal and external audiences. Design and drive digital marketing and marketing automation programs to generate and nurture qualified leads. Support local management and sales teams with strategic communication assets, presentations, and customer-facing content. Identify, develop, and promote customer success stories and case studies to strengthen brand positioning and business growth. Plan and manage local events, trade shows, customer seminars, and the localization of global campaigns for the Swedish market. Lead internal communications activities, including town halls, internal communication channels, and budget tracking. Qualifications for the role University degree in Journalism, Communications, Marketing, or a related field. 8+ years of experience in marketing communications, preferably within a communications agency or B2B industry. Strong project management skills with the ability to manage multiple projects simultaneously. Excellent verbal and written communication skills in English and Swedish, with the ability to translate complex technologies into engaging and easy-to-understand content. Strong writing, editing, and proofreading skills, combined with creativity, innovation, and a passion for delivering fresh ideas aligned with brand positioning. Strategic, analytical, and solution-oriented self-starter with strong business acumen and the ability to quickly develop a deep understanding of the business and portfolio. Knowledge of digital marketing and marketing automation tools (e.g., Salesforce, Pardot), combined with a collaborative mindset, strong networking skills, and a team-oriented approach. More about us Are you driven by creating real impact and driving performance, supporting a more sustainable future? Are you looking for an opportunity to grow, working independently while being a constructive member of a highly motivated team? Then this role is the right fit for you! Recruiting Manager Annika Bolt-Hansen, +46 72 461 22 94 will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Peter Medin +46 703904170; Ledarna: Leif Öhrberg, +46 724 64 40 16; Unionen: Krista Andersson, +46 706 44 02 85. All other questions can be directed to Talent Partner Irma Leijon, +46 724612314. Please note that we will review applications after the summer break, once the team is back in August. We kindly decline direct contact with staffing and recruitment agencies as well as sellers of additional job advertisements. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Medical Writer - Publications Nucleus Global is an international medical communications agency providing innovative, high-quality and effective healthcare communications. As we are part of Inizio Medical, our clients benefit from the synergies available within our global network of offices staffed by highly talented individuals who can deliver on a global scale or a local level and across a broad spectrum of therapy areas. Our success has led to continued expansion both in the range of services we offer and our global presence. We are now looking for a talented and enthusiastic Medical Writer. This is your chance to work as part of a highly scientific team. This varied role involves writing accurate scientific / commercial copy for a range of printed and computer-based scientific materials from technical manuscripts to congress materials, interactive web projects and sales aids. Working with leading international pharmaceutical clients, you will have the opportunity to interact with some of the world’s leading scientists and physicians on critical therapeutic and scientific issues. You will be required to participate in client meetings / teleconferences and attend scientific meetings such as congress, symposia and advisory boards and participate in pre-meetings, onsite activities and post meeting work as required / appropriate. You should be passionate about communicating science to a variety of audiences and be able to add a creative edge and maintain quality standards. You will be interacting with some of the world’s leading scientists and physicians on critical therapeutic and scientific issues to make cutting-edge science accessible to those who need it. To succeed you will have an advanced degree in the life sciences (PhD, MD or PharmD is mandatory). Previous relevant medical information, communications or marketing writing experience (agency or pharmaceutical).  In addition to a competitive package, we are known for our friendly and informal working environment. We also offer excellent opportunities for career and personal development, and a robust benefits package including health, dental, vision, 401(K), vacation, holiday, and sick time. At Nucleus Global, we are committed to driving a culture of diversity, inclusion and belonging where everyone can bring each facet of themselves to work each day. We believe that strength in diversity and inclusivity is a driver of our success. Nucleus Global is not accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee of Nucleus Global and its affiliated companies via email, the Internet or in any form – without a current signed fee agreement for that position (as authorized by the Recruitment Manager) – will be deemed the sole property of Nucleus Global, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means.   The base salary range represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. We consider compensation more than just a base salary – that’s why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work. Compensation $1—$1 USD Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Customer Support Officer (Offline State Support) Department: Customer Support Operations Reports to: Regional Team Lead Location: Bayelsa About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback. Responsibilities * Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. * Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. * Log all customer support requests accurately for tracking and follow-up. * Coordinate with relevant internal teams to ensure timely resolution of customer issues. * Escalate complex or unresolved issues to the Regional/State Team Lead as required. * Adhere to approved communication scripts, service guidelines, and operational procedures. * Collect and document customer feedback on products and services to support continuous improvement. * Identify customer needs and offer appropriate solutions to ensure satisfaction. * Build and maintain strong, trust-based relationships with customers through clear and effective communication. * Maintain confidentiality and data privacy of customer information at all times. Experience & Background * Minimum of 1–2 years of relevant customer service or support experience. * Minimum educational qualification of BSc or HND. * Must have completed NYSC or possess a valid exemption/exclusion certificate. Skills & Competencies * Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). * Strong problem-solving and issue-resolution abilities. * Customer-centric mindset with high empathy and emotional intelligence. * Ability to collaborate effectively with internal cross-functional teams. * Meticulous attention to detail for tracking, documentation, and data logging. * Strict adherence to operational procedures, data privacy, and confidentiality guidelines. What success looks like in this role * High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. * Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. * Accurate and thorough logging of all customer interactions to prevent unresolved gaps. * Strong operational discipline with minimal escalations due to unresolved baseline issues. * Proactive collection of customer feedback that leads to actionable internal service improvements. Why join us * Competitive compensation, benefits, and career growth opportunities. * Support for professional development.

About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Customer Support Officer (Offline State Support) Department: Customer Support Operations Reports to: Regional Team Lead Location: Tunga Minna, Niger State About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback. Responsibilities * Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. * Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. * Log all customer support requests accurately for tracking and follow-up. * Coordinate with relevant internal teams to ensure timely resolution of customer issues. * Escalate complex or unresolved issues to the Regional/State Team Lead as required. * Adhere to approved communication scripts, service guidelines, and operational procedures. * Collect and document customer feedback on products and services to support continuous improvement. * Identify customer needs and offer appropriate solutions to ensure satisfaction. * Build and maintain strong, trust-based relationships with customers through clear and effective communication. * Maintain confidentiality and data privacy of customer information at all times. Experience & Background * Minimum of 1–2 years of relevant customer service or support experience. * Minimum educational qualification of BSc or HND. * Must have completed NYSC or possess a valid exemption/exclusion certificate. Skills & Competencies * Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). * Strong problem-solving and issue-resolution abilities. * Customer-centric mindset with high empathy and emotional intelligence. * Ability to collaborate effectively with internal cross-functional teams. * Meticulous attention to detail for tracking, documentation, and data logging. * Strict adherence to operational procedures, data privacy, and confidentiality guidelines. What success looks like in this role * High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. * Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. * Accurate and thorough logging of all customer interactions to prevent unresolved gaps. * Strong operational discipline with minimal escalations due to unresolved baseline issues. * Proactive collection of customer feedback that leads to actionable internal service improvements. Why join us * Competitive compensation, benefits, and career growth opportunities. * Support for professional development.

Spektrum have a wide range of exciting opportunities in several global locations.  We are always looking to add great new talent to our team and look forward to hearing from you. Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects. ---------------------------------------------------------------------------------------------------------------------------------- Who we are supporting  The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium. The NCIA provides a wide range of services, including: * Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats. * Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations. * Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces. * Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks. * Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers. Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities. The program Assistance and Advisory Service (AAS) The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V. To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce. ---------------------------------------------------------------------------------------------------------------------------------- Role ID – C004999   Role Background * Principal Assistant (Staff) - Software Vendor and Supplier Manager.   Role Duties and Responsibilities * Manage and oversee the ITSM ticketing queue coming into the ECAM. * Participate in projects needing software solutions, such as NASO. * Create Purchase Requisitions (PRs) inside the financial system for software requests * Monitor and distribute software licence delivery to customers (all NATO Divisions) * Interact with our direct colleagues in Acquisitions (ACQ) team, about the ordering system, to include software pricing, and other anomalies, to benefit the ECAM processes. * All the time, being mindful of the ECAM SLAs to deliver software licences on time.   Essential Skills, Experience and Certifications * At least 3 years of professional work experience. * Keen attention to details, with an understanding of tasks prioritisation. * Already worked on NATO related accounts and is aware of the NATO processes * Have experience with ITSM type tools and systems.   Working Location * Braine-l'Alleud, Belgium.   Working Policy * On-site   Travel * Some travel to other NATO sites may be required   Security Clearance * Valid National or NATO Secret personal security clearance We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.

Spektrum have a wide range of exciting opportunities in several global locations.  We are always looking to add great new talent to our team and look forward to hearing from you. Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects. ---------------------------------------------------------------------------------------------------------------------------------- Who we are supporting  The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium. The NCIA provides a wide range of services, including: * Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats. * Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations. * Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces. * Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks. * Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers. Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities. The program Assistance and Advisory Service (AAS) The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V. To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce. ---------------------------------------------------------------------------------------------------------------------------------- Role ID – C005019   Role Background   A senior Performance & Leadership coach that can help managers improve performance practices through observing, coaching, challenging and providing practical support.   Role Duties and Responsibilities   The resource will be part of a performance enablement team, working together with the: * Performance Management Lead * HR Excellence Lead   The mission of this team is to increase manager capability in performance management practices so that it becomes normal management practice.   The coach would act as behavioural change agent, supporting this mission by: * Attending leadership and management meetings to strengthen accountability, and provide feedback and coaching; * Identifying patterns across teams and advising on capability gaps; * Helping managers prepare for difficult performance and development discussions; * Helping managers set clear results and expectations and provide meaningful feedback; * Reviewing performance cases and provide guidance on managing issues consistently and fairly; * Coaching managers to have regular, high-quality performance conversations; * Challenging leaders when performance is not being discussed; * Following up with managers to reinforce behaviours   Essential Skills, Experience and Certifications * 8–15 years' experience in leadership development, organisational development, HR business partnering and/or operational leadership. * Ability to build credibility with senior managers quickly. * A strong understanding of effective management practices. * Excellent coaching and influencing skills. * Experience embedding sustainable behavioural changes in organisations. * Confidence to challenge managers and executives constructively.   Working Location * Offsite (Brussels or the Hague)   Working Policy * Remote * Working onsite in Brussels or the Hague offices, however with flexibility to sporadically work from home as well.   Travel * Some travel to other NATO sites may be required   Security Clearance * Valid National or NATO Secret personal security clearance We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.