Software Engineer - Customer Experience Engineering

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. We are looking for a Software Engineer who can join our efforts in continuing to lead the industry in ease-of-use and customer delights. What you’ll work on You’ll help build SnowCommand, Snowflake’s internal production gateway for safe, governed operations. SnowCommand gives employees a single place to work with production metadata across systems and workflows, reducing manual access to production while adding the right controls: role-based access, approvals, and full auditability. Some of your day-to-day responsibilities will include: * Develop and refine workflows that are critical to Snowflake’s business * Design metrics and experiments to validate your insights * Help to implement projects that span our stack, including Typescript services hosted in Snowflake and Kubernetes * Collaborate with a cross-functional team, including product management and design * Deliver features requiring close coordination with several partner teams * Be a participant in defining the product vision and team planning * Pinpoint problems, instrument relevant components as needed, and ultimately implement solutions Our ideal Software Engineer will have: * B.S. or M.S. degree in CS, or equivalent discipline * 2+ years of hands-on software engineering experience * 2+ years maintaining a production system * Interest in the State of the Art LLM-based solutions * Experience with modern application design architecture, good API design patterns, performance and scale * Experience in technologies such as Typescript, React, Node, Express. * Experience with software engineering best practices: unit testing, code reviews, design documentation * Excellent debugging and troubleshooting skills, especially in a cloud environment * Great communication skills, both verbal and written and an interest in working with a diverse set of peers and external developers * Genuine enjoyment of the art of building great products Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. ABOUT THE ROLE We are looking for a software engineer to help build and evolve Snowflake’s NodeJS Driver and Universal Driver platform. This role sits at the intersection of developer experience, distributed systems, client libraries, and performance-sensitive infrastructure. You will work on the Node.js connector used by application developers today while also helping drive Snowflake’s Universal Driver architecture, which is consolidating multiple language drivers behind a shared core written in Rust with thin language-specific wrappers. In this role, you will contribute to secure connection and authentication flows, SQL execution, result handling, type conversions, compatibility, release quality, and long-term maintainability. You will partner closely with engineers across driver teams, test and performance engineering, release engineering, product management, documentation, and security to deliver reliable client connectivity at scale. WHAT YOU’LL DO * Design, implement, and maintain features in Snowflake’s NodeJS Driver, including connection lifecycle, statement execution, result processing, type handling, and error handling. * Improve the security and reliability of the driver stack, including work related to SSL/TLS, token handling, MFA/SSO flows, certificate validation, and secure authentication options. * Help evolve Snowflake’s Universal Driver architecture, which aims to replace independently maintained drivers with a shared core and consistent language wrappers. * Build and improve shared driver capabilities across core and wrapper layers, with attention to backward compatibility, consistency, and customer migration safety. * Drive high-quality engineering execution through testing, performance analysis, CI improvements, production issue response, and release readiness. * Collaborate with engineers across multiple language ecosystems and shared infrastructure to make Snowflake drivers simpler to maintain and easier for developers to adopt. * Partner with product, documentation, release engineering, and support stakeholders to deliver polished APIs, clear guidance, and dependable releases. WHAT WE’RE LOOKING FOR * Strong software engineering fundamentals in backend or systems-oriented development. * Professional experience with Node.js and JavaScript or TypeScript, especially in SDKs, APIs, infrastructure, or platform components. * Experience designing or maintaining developer-facing libraries, connectors, drivers, or other reusable platform abstractions. * Familiarity with database connectivity concepts such as sessions, query execution, result streaming, type mapping, retries, and error handling. * Experience building secure systems, including authentication, TLS, token management, and certificate-related controls. * A strong quality mindset, including automated testing, performance tuning, debugging, and production ownership. * Strong collaboration and communication skills, with the ability to work effectively across engineering, product, documentation, and release stakeholders. PREFERRED QUALIFICATIONS * Experience with systems programming or shared-core architectures, including Rust, C, or C++ interop. * Experience building cross-language platforms, FFI-based integrations, or wrapper architectures for multiple runtimes. * Experience with driver or connector performance work, compatibility testing, or release engineering for widely used client software. * Experience working on products where backward compatibility and customer migration risk are important design constraints. WHY THIS ROLE MATTERS Snowflake’s drivers are a critical part of how customers and internal teams connect applications to the platform. The NodeJS Driver is an important developer-facing integration surface, and Universal Driver is a strategic investment to unify architecture, improve consistency, reduce maintenance burden, and achieve equal or better performance across language ecosystems. This role is a chance to shape both the current developer experience in Node.js and the long-term future of Snowflake’s driver platform. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com