Polestar Sales specialist till Växjö

The Opportunity We're currently looking for a Customer Engagement Advisor. Someone to join our Customer Experience Team in order to help deliver seamless, premium customer experiences throughout the entire customer journey. Someone with a passion for electric mobility, an interest in technology, and a desire to create the change we know is needed. This position is located at Polestar Sales Unit office in Gothenburg, Sweden. The Responsibilities In this role you will represent Polestar by delivering outstanding customer support and guiding customers through inquiries, product details, and online processes. You’ll manage communications across phone, email, and chat, resolve issues promptly, log interactions in CRM systems, and handle complaints professionally. Staying updated on products and meeting performance targets are key to ensuring a seamless customer experience. Responsibilities include: * Building and maintaining friendly professional relationships with customers * Take ownership of the Customer Enquiry – First contact Resolution * Handle incoming, Product, Service and Support calls ensuring identification and verification processes are adhered * Receive and respond to customer emails/cases and chats through to resolution and accordance with agreed Customer Relationship Management (CRM) process, system and data requirements * Make outbound follow up calls * Provide Customers with product information from Product manuals * Support Customers through the customer buying process via Online interactions/navigations on the Polestar Customer Portals and Systems * Logging all Customers contacts and required information on Customer CRM and other required systems * Complaint handling, including resolving and logging of complaints and escalating to appropriate teams * Achieve Key Performance Indicators (KPIs) to meet Service Level Agreements (SLA´s) * Use agreed company methodology and processes to ensure full internal and customer audit trail and compliance is maintained * Keep up to date with Product Knowledge and Policy changes via Product Briefing, Knowledge Management System and attendance at Training The Ideal Candidate To be a great fit for this role, we are searching for you to bring a positive attitude, strong problem-solving abilities, and a genuine focus on creating great experiences for customers. You should be adaptable and quick to learn, comfortable navigating digital tools, and confident in handling different situations with professionalism. A collaborative mindset, curiosity about technology and cars, and the ability to stay organized while managing multiple tasks will help you succeed in this position. Further on, we are searching for you with: * Excellent listening and communication skills * Excellent oral and written communication skills in English and Swedish * Technical platform skills * Enthusiastic and flexible approach with the ability to work as part of a team * Good IT and computer skills (Software/Technology) * Industrial Knowledge: Cars and Technology * Previous automotive experience Polestar is an international company, with various backgrounds represented. English, therefore, is the language of written and spoken communication. And though we have a global presence, we maintain the growth-mindset. Change happens often at Polestar. But so does progress. Expect an accelerating, exciting environment. The Process If the above matches your ambitions, be sure to apply. Our selection process is ongoing, and the job advert will remain open until it’s filled. The Polestar journey is an electric one.

Let us describe the challenge we offer We're currently looking for a Liquidity Manager to join our Treasury Operations & Liquidity Analysis team. In this role, you will be accountable for the overall cash flow health and liquidity position of both the Polestar Group and its individual legal entities. You will serve as the process owner for Group cash flow forecasting and reporting, ensuring transparency, accuracy, and actionable insights to support business decision-making. You will work closely with internal stakeholders and external partners to support liquidity management, cash flow analysis, and financial risk mitigation. This is a role for someone who values structure and accuracy, enjoys working with complex financial flows, and is motivated by improving financial performance through strong cash and liquidity management practices. This position is located at Polestar HQ in Gothenburg, Sweden. What You'll Do The Liquidity Manager owns the end-to-end cash flow forecasting process, including governance, templates, reporting frameworks, and forecast quality. The position drives cash visibility, improves working capital efficiency, minimizes tied-up capital, and leads cross-functional actions to resolve liquidity challenges. Acting as the key partner and escalation point for Polestar Sales Units (PSUs), the Liquidity Manager ensures robust cash flow management practices and supports informed decision-making across the organization. Liquidity & Cash Flow Management * Own and manage the liquidity position of the Polestar Group and all legal entities within the Group. * Ensure sufficient liquidity is available to support operational, strategic, and funding requirements. * Monitor short-, medium-, and long-term cash positions and proactively identify liquidity risks and opportunities. * Drive actions to improve overall cash flow health and resilience across the organization. * Develop and maintain liquidity management frameworks, including funding, cash concentration, and cash optimization strategies. * Define control procedures to secure there is no liquidity issues for the Polestar Group and all legal entities within the Group. * Lead the resolution of complex cash flow issues that require coordination among headquarters functions, business functions, and Polestar Sales Units. * Facilitate cross-functional discussions to identify root causes, remove barriers, and drive accountability. * Ensure timely execution of agreed actions and achievement of targeted outcomes. Cash Flow Forecasting * Own the end-to-end direct cash flow forecasting process across the Group. * Be accountable for the quality, accuracy, consolidation, and timely delivery of Group direct cash flow forecasts. * Define, maintain, and continuously improve forecasting methodologies, templates, timelines, and governance frameworks. * Drive forecast accuracy through standardized processes, variance analysis, and challenge of underlying assumptions. * Partner with FP&A, Controlling, Accounting, Regional CFOs, the Shared Service Center, and other business functions to ensure reliable and actionable forecasts. * Act as the escalation point for Polestar Sales Units (PSUs) on cash flow forecasting-related matters, ensuring timely resolution and alignment. Reporting & Cash Visibility * Own Group cash flow reporting and provide management with transparent and timely visibility of cash positions, forecast performance, and liquidity risks. * Implement and continuously enhance reporting frameworks that provide real-time visibility of cash and liquidity status across the Group. * Develop and maintain dashboards, KPIs, and management reports to support decision-making at both operational and executive levels. * Provide insightful analysis on liquidity trends, forecast deviations, working capital developments, and funding requirements. * Drive continuous improvements in reporting quality, automation, and process efficiency. Capital Efficiency * Drive initiatives to minimize tied-up capital and optimize working capital performance across the Group. * Identify structural performance gaps, develop business cases, define action plans, and coordinate cross-functional execution to achieve targeted KPI improvements. * Track, report, and validate the financial impact of improvement initiatives, ensuring sustainable benefits are embedded into business operations where applicable. * Monitor and report progress against cash flow and liquidity targets. Strategic KPI Improvement Initiatives * Identify opportunities to improve cash flow, liquidity, forecast accuracy, and working capital performance. * Lead and deliver one-time initiatives to drive measurable improvements in key cash flow, and liquidity KPIs. * Analyze performance gaps, define action plans, and coordinate cross-functional stakeholders to ensure successful implementation. * Track, validate, and communicate the impact of initiatives against agreed targets and KPIs. * Challenge existing processes and drive continuous improvement through best practices in cash management and forecasting. * Act as a catalyst for continuous improvement by identifying and delivering targeted actions to address underperforming areas. Who You Are To succeed in this role, and at Polestar in general, you'll need tenacity, flexibility, and curiosity. The ability to take initiative, meet deadlines, and adapt to changing priorities is essential. You are analytical and structured, with a strong understanding of liquidity and cash flow dynamics. You communicate effectively across functions and cultures, challenge the status quo when needed, and enjoy turning financial insights into tangible business actions. In addition, we believe you have these qualifications: * Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field. * 7+ years of experience in Treasury, Liquidity Management, Corporate Finance, Cash Management, FP&A, or related disciplines. * Minimum 5 years of experience within the automotive industry. * Proven experience managing liquidity and cash flow forecasting in a multinational environment with multiple legal entities. * Strong expertise in cash flow forecasting, liquidity management, and working capital optimization. * Experience implementing reporting frameworks, dashboards, and performance management processes. * Demonstrated ability to lead cross-functional initiatives and influence stakeholders at all organizational levels. * Experience working with ERP and Treasury Management Systems. * Advanced analytical and financial modeling skills. * Good knowledge of cash pooling structures, in-house banking, FX risk management, and cash management processes is highly desirable. * Familiarity with banking platforms is advantageous. Polestar is an international company, with various backgrounds represented. English is the language of written and spoken communication. While we are global, we maintain a growth mindset. Change happens often at Polestar, but so does progress. Expect an accelerating and exciting environment. The process If the above matches your ambitions, be sure to apply. Due to the summer holiday period, our recruitment process is moving at a slower pace, and we may not be able to provide updates in the meantime. We look forward to getting back to you during August. The Polestar journey is an electric one.