Performance Marketing Specialist

We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market. We’re looking for a B2B Support Specialist to join us in making the energy transition happen – maybe that’s you? ---------------------------------------------------------------------------------------------------------------------------------- Job Mission 🚀 Do you get energy from delivering high-quality support, building trust, and bringing structure to complex operations? If you thrive in a fast-paced environment and enjoy balancing customer needs with operational excellence, you’ll fit right in. As our B2B Support Specialist, you’ll play a key role in supporting Tibber’s B2B customers (mainly wholesalers and installers). You’ll be a key contact point for those B2B customers, helping advise and support them around products such as batteries, Tibber Pulse and Bridge. ---------------------------------------------------------------------------------------------------------------------------------- What you'll do ✅ Complex case ownership: Act as an escalation point for complex or sensitive B2B cases Operational support: Support day-to-day B2B operations and support customers across phone, chat, and email Cross-functional alignment: Drive alignment across Support, Sales, Technical Support, and Back Office to ensure a smooth customer journey. Professional communication: Act as a role model for clear, professional, and trustworthy communication in all customer and stakeholder interactions. Performance and quality: Drive individual and team KPIs to support scalable, high-quality B2B support. Continuous improvement: Help improve B2B workflows and operational predictability so the team can work more efficiently and consistently over time. ---------------------------------------------------------------------------------------------------------------------------------- What we're looking for⚡ * Experience in B2B support, customer operations, or a similar field. * Confidence in handling complex or commercially important cases. * Strong ownership, structure, and judgement. * Clear and professional communication in Swedish and English. * Comfort working cross-functionally and building strong stakeholder relationships. * A drive to improve ways of working and support high-quality B2B operations. We understand that no one ticks every box, but if you recognize yourself in some parts of this, you are more than welcome to apply! ---------------------------------------------------------------------------------------------------------------------------------- 💆🏻‍♀️💆🏽‍♂️The Tibber Mindset Tibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy consumption to more sustainable and affordable hours. We’re here to accelerate the energy transition – not in theory, but in everyday life. Being on a mission to change an industry, fundamentally also means being prepared for the unexpected. We do what others say can’t be done, try and fail together but never lose sight of our users. We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do. Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, and Oslo. We will continue to grow within our markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted. Diversity of thought fuels better products, so we welcome applicants of every background, identity and lived experience. Ready to be part of powering the energy transition? Apply below!

About the position We are currently seeking an Integration Developer with strong expertise in MuleSoft Anypoint. Ideally, you also bring experience in platform and infrastructure management within AWS to support our growing Integration Solutions team. If you're passionate about building scalable integration systems, automating infrastructure, and working in a collaborative, open-minded team, this could be your next exciting challenge. In this role, your main responsibility will be integration development within MuleSoft Anypoint platform. You will be a key member of the development team, as well as collaborate closely with the infrastructure team to manage the platform infrastructure, ensuring seamless system integration and robust infrastructure management. Why this role matters The Integration Solutions team is playing a key role in building a future-ready integration landscape. We have established a new Integration Competency Center (ICC) where you’ll be part of shaping the tools, processes, and infrastructure that support essential business operations across HR, Finance, Payroll, and more. What you will do * Design, develop, test, and deploy scalable and secure integration solutions using MuleSoft. * Monitor and maintain platform performance with proactive incident and environment management. * Collaborate with both IT and business stakeholders to translate needs into practical, scalable solutions. * Work closely with Solution Architects and Integration Architects to continuously evolve our integration platform. * Actively contribute to a transparent and agile team environment. Who you are We’re looking for someone who thrives in a fast-moving environment and values honest collaboration. You might be a great match if you: * Are passionate about technology and creating well-functioning, scalable integration solutions. * Drive integrations from concept to production with a focus on automation, scalability, and continuous improvement. * A strong communicator who can explain complex technical concepts in simple terms. * Are pragmatic, proactive, and always looking for opportunities to improve tools and processes. * Enjoy working closely with others and helping build a collaborative team culture. * Embrace feedback and continuous learning as part of your daily work. What you bring We're looking for a strong mix of technical skills and collaborative mindset. Ideally, you have: * Hands-on experience designing and implementing integration solutions using tools like MuleSoft, APIs, and event-driven messaging. * Familiarity with CI/CD tools (like GitHub Actions) and infrastructure-as-code (e.g., Terraform) is helpful, especially when collaborating with the infra team, but not essential. * Strong problem-solving skills and a passion for creating maintainable, high-quality solutions. * The ability to work independently while contributing actively to an agile, team-driven environment. Type of employment: Full-time, Permanent Location: Stockholm / Oslo (hybrid), Krakow (remote) Due to the vacation period, we will begin reviewing applications in August. Applications will be evaluated on an ongoing basis from that time, and the position may be filled before the application deadline. Schibsted is the largest news provider in the Nordics, with brands such as VG, Aftonbladet, TV4, MTV, Aftenposten, Svenska Dagbladet, and Podme. Every day we inform, engage, and entertain millions of people across Sweden, Norway, and Finland. Schibsted is covered by a collective bargaining agreement. Since 1839, trust has been our foundation. Our journalism empowers people, builds communities, and strengthens democracy – and innovation ensures we continue to protect that mission. Our democracies depend on independent journalism. That’s our business.