Asset Protection Lead

The Role    At Green Thumb Industries and RISE Dispensaries, we believe the first impression is everything and that starts with you. As an Asset Protection Specialist (APS), you’re not just a security presence, you’re the warm, welcoming face of the dispensary and a key part of creating an elevated, friendly, concierge-style experience for our guests. This role is ideal for individuals who enjoy connecting with others, maintaining physical readiness to act with urgency, and ensuring everyone feels safe, respected, and cared for.  This is not your traditional security role. It’s a dynamic blend of hospitality, customer service, and safety leadership, designed to enhance both the customer journey and team member experience. Asset Protection Specialists are active, professional, and approachable stewards of our culture, safety, and brand values. Key Responsibilities   Welcoming & Check-In Experience  * Be the first smiling face our guests see—greet all visitors with warmth and positivity. * Manage check-in with professionalism and efficiency, while upholding compliance standards. * Set the “RISE Vibe” from the moment customers enter our doors. * Provide basic concierge-level support: answering common questions and directing traffic.  Safety, Security & Support  * Serve as a visible, approachable, and responsive presence to deter incidents and ensure a sense of calm and order. * Monitor various areas of the premises, including the store entry/exit and site perimeters, to ensure safety, comfort, and compliance. * De-escalate situations with empathy, tact, and clear communication. * Support team members and store operations in matters of safety, cleanliness, compliance, and guest flow by escorting customers and visitors and remaining alert and mobile at all times. * Report and respond appropriately and urgently to any safety, security, or compliance incidents. * Support emergency procedures and preparedness, including fire, evacuation, or weather response. * Conduct visual inspections and checks per SOPs to maintain a secure and hazard-free environment.  Cross-Functional Collaboration  * Foster strong relationships and mutual trust with store teams, leadership, and customers. * Share insights on guest interactions, safety concerns, and security risks with transparency and discretion. * Support training of new APS team members to model warm, professional, and compliant behavior. * Other duties as assigned  Qualifications   * At least one year of customer-facing or concierge experience strongly preferred. * Familiarity with POS systems and/or compliance technology preferred.   * Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.   * Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs. * Must have reliable, responsible, and dependable attendance. * Must pass all required background checks including state-specific cannabis employment requirements. * Possess valid driver’s license or state ID. * Must be 21 years or older and meet all state-specific cannabis employment requirements. * Must be and remain compliant with all legal or company regulations for working in the cannabis industry.  Additional Requirements   Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)  * Capable of remaining alert and responsive during extended periods of time. * Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary. * Remain in a stationary position, if required, to meet the needs of the business. * Converse and communicate with individuals and groups of people directly. * Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email. * Inspect and receive detailed information, such as patients' and/or customers' dates of birth, order information, or inquiries. * Move inventory and materials weighing up to 30 pounds independently. * Position self to move inventory and materials in storage areas. * Comfortable standing or walking for extended periods, up to the duration of a scheduled shift or workday and working both indoors and outdoors.   * Asset Protection Specialists are expected to maintain a visible and mobile presence throughout their shift. This is not a desk job—APS team members are regularly on their feet, engaging with guests, monitoring site activity, and supporting operations across the dispensary floor.  Skills   * Friendly, professional demeanor with excellent interpersonal skills. * Ability to remain calm and empathetic in stressful situations. * Consistent demonstration of excellent customer service skills. * Ability to establish and maintain effective working relationships with all employees. * Ability to listen well and effectively communicate, both verbally and in writing, with various audiences. * Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures. * Employee must be able to follow instructions as directed and incorporate constructive criticism from managers. * Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.  Working Conditions   * Engaging, fast-paced patient and customer-facing retail environment. * Outdoor duties in varying weather conditions may be required. * Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent.   Our Mission: To promote well-being through the power of cannabis.   We’re humble—We prefer quiet confidence and don’t shout about our success.   We’re hardworking—We put our heads down and get the job done.   We’re grateful—Working in our industry is a privilege and an act of service.  We’re transparent—Honest and open communication keeps us healthy as an organization.  We’re collaborative—And believe good ideas can come from anywhere.  We have a growth mindset—One that’s grounded in well-being.    At GTI we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought—not only because it is right, but because it makes us better. Our mission—the right to wellness—informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. GTI is proud to be an equal opportunity workplace.   We can't wait to meet you.

Job Title: Security Lead Department: Operations Job Region: Oregon / SW Washington Reports-To: Store Operations Manager  Exemption Status (typically): Non-Exempt Requirements: As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening and weekend shifts per the needs of the business. Must complete and maintain any required food and work safety trainings/certifications. Be of good moral fitness as determined by a criminal background check, Oregon Department of Public Safety investigation or other reliable sources.     About the role: Responsible for retail asset protection and security. Responsible for creating a safe and secure store environment by addressing issues and situations that impact the safety and security of customers and staff. Utilizes a diverse set of strategies to de-escalate escalated incidents and engage with known or potential shoplifters. Accurately documents and reports on incidents.    General Requirements: * Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience. * Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws. * Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed. * Demonstrates a solutions-oriented approach to problems or concerns. * Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome. * Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture. Responds to feedback in order to improve performance. * Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program. * Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems. * Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities. * Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community. * Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders. Position Responsibilities: * Responsible for identifying, monitoring and addressing situations that impact the safety and security of customers and staff. * Accurately reports on and documents in-store incidents for internal reporting and potential criminal proceedings. * Responsible for observing store activities of customers and vendors, with the intent to provide an environment that is safe from theft or other potentially harmful situations. * Functions as the store’s primary deterrent to safety, security, and asset protection issues through proactive visibility and engagement. * Demonstrates good judgement and utilizes a diverse set of strategies to de-escalate escalated incidents and engage with known or potential shoplifters. * Maintains a calm and collected demeanour and direct communication style during high-conflict interactions. * Work with internal stakeholders to develop and advise on security and asset protection strategies (e.g. camera placement, standards of approach for chronic offenders, department standards to mitigate loss). * Leads approach and strategy to address organized retail crime at store location in conjunction with store support security team, operations team, law enforcement, and third-party security. * Advises on and investigates need for capital expenditures that support safety and security of the building (e.g. access, camera system upgrades, etc.). * Supporting liaison with law enforcement and local prosecutors for in-store incidents. May provide testimony in criminal procedures as needed. * Leaves apprehension duties to qualified authorities (such as police or third-party security). * Primary collaborator with third-party security – directs actions and support of third-party security in the moment. * Adheres to all company security policies and procedures, including reporting and documentation requirements. * Tools and Equipment Used (not all inclusive): This position may be required to use the following tools and equipment: baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment. * This position works at a *light level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders. * Frequently required to use hands and wrists for grabbing, twisting and pulling. * Performs other tasks and duties as assigned. *Light means the worker has the ability to occasionally (1 – 33%) lift 20 pounds and can frequently (34 – 66%) lift or carry objects weighing up to 10 pounds.   What you Bring as a Candidate:  * Must be at least 18 years of age. * Minimum of 3 years of prior security, safety or related industry experience required. * Be of good moral fitness as determined by a criminal background check, Oregon Department of Public Safety investigation or other reliable sources. * Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment * Ability to exercise good judgment at all times and make effective decisions under pressure. * Skill set to engage in escalated interactions.   Physical and Environmental Work Space: Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, depending on location may have stairs or elevators, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will offer reasonable accommodations to qualified applicants and employees with disabilities.   This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Seasons Market reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.