Asset Protection Lead

Pay Range: $50-62k annually  Schedule: Monday through Friday, 3:00 PM to 12:00 AM About Carvana If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?! We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here.  About the team and position As a Functional Lead, you will be an integral part of the Safe and Secure Team executing programs and processes at our Headquarter facilities to ensure our team members and assets are protected. At our front desks, our Safe & Secure Associates are the face of Carvana to our employees, vendors, and visitors. As a Functional Lead, you’ll be the direct supervisor of these Associates which includes supervising their day-to-day activities as a team, providing training and coaching on proper protocols/procedures, and continuously upholding a high level of performance. You will be a leader in Safe & Secure and act as a representative of Carvana to both internal and external partners in routine meetings and day-to-day activities.  The ideal candidate for this role is passionate about developing and maintaining effective security and safety policies. This role requires the ability to articulate and demonstrate desired behavior, provide timely, effective, and actionable feedback, and to motivate others to balance urgency and quality.   What you’ll be doing * Oversee day-to-day activities of assigned team; identify team’s strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve. * Identify and evaluate trends, evaluate outcomes, and develop plans to accomplish team tasks and objectives.   * Engage assigned team, provide appropriate coaching, development and performance management; offer feedback and demonstrate desired skills.   * Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values. * Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals. * Prevent and resolve conflict among team members. * Monitor and ensure adherence to systems, policies, procedures, and performance standards. * Maintain staff by recruiting, selecting, orienting, and training employees. * Positively reinforce and monitor progress toward team goals. * Timely and effectively communicate information to other relevant teams and stakeholders. * Support leadership and participate in implementation and execution of team/department initiatives, and strategies. * Escalate significant high risk issues to senior-level management as necessary and provide recommendations to ensure our teams are safe and our business operations are maintained. * Ensure the safety of our associates by monitoring and developing solutions that meet all local, state and federal requirements. * Implement, execute, and directly lead our Incident Management program at our HQ locations. * Plan and Lead the Incident Management Program for the site, focusing on sustainable awareness and effective preparedness. Key facilitator in an emergency situation for the site.  * Directly lead the processes related to our Safe & Secure Technology that supports our HQ locations Ensure equipment is properly functioning, that issues are addressed, and that our processes relating to badge access, server room controls, monitoring alerts, and overall health of the program are running like a well oiled machine.  * Ensure the team properly records all incidents, ensures system information is accurate and actionable. Complete after action reviews to determine root causes of reported safety incidents and make improvement recommendations to the Manager, Corporate Security. * Implement and monitor visitor and vendor check-in processes, providing regular team member training and coaching.  * Implement and conduct risk assessments of our HQ facilities. * Work with the Safe and Secure Operations Center leadership to provide support when business needs require. * Assign work and hold team members accountable to expectations and deliverables. * Ensure the team always has appropriate staffing that meet relevant KPIs and goals. * Be available and onsite during business hours that could occasionally exceed 40 hours in a week.  * Occasionally be available outside of traditional business hours, as needed.  * Perform other duties as assigned. What you should know/have * High School Diploma or equivalent. * 3+ years experience in physical security operations and/or loss prevention. * 1+ years experience directly supervising/managing a team. * Demonstrated ability to coach team members to deliver a consistent, top-notch customer service experience.  * Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid growth environment with tight deadlines.  * Demonstrated ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude.  * Excellent verbal and written communication skills.  * Able to help create, develop and implement process improvement(s). * Crisis Management Leadership experience. * Valid driver’s license and insurable DMV required. We’d love it if you also have * A Bachelor’s degree (or higher) from an accredited college or university, ideally in business, criminal justice, crisis management, security operations. * Experience with project management software. Proficiency in Microsoft Excel/Google Sheets. What we’ll offer in return * Full-Time Salaried position. * Medical, Dental, and Vision benefits. * 401K with company match. * A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.. * A great wellness program to keep you healthy and happy both physically and mentally. * Access to opportunities to expand your skill set and share your knowledge with others across the organization. * A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow. Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Must be able to read, write, speak and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.  Legal stuff Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Role    At Green Thumb Industries and RISE Dispensaries, we believe the first impression is everything and that starts with you. As an Asset Protection Specialist (APS), you’re not just a security presence, you’re the warm, welcoming face of the dispensary and a key part of creating an elevated, friendly, concierge-style experience for our guests. This role is ideal for individuals who enjoy connecting with others, maintaining physical readiness to act with urgency, and ensuring everyone feels safe, respected, and cared for.  This is not your traditional security role. It’s a dynamic blend of hospitality, customer service, and safety leadership, designed to enhance both the customer journey and team member experience. Asset Protection Specialists are active, professional, and approachable stewards of our culture, safety, and brand values. Key Responsibilities   Welcoming & Check-In Experience  * Be the first smiling face our guests see—greet all visitors with warmth and positivity. * Manage check-in with professionalism and efficiency, while upholding compliance standards. * Set the “RISE Vibe” from the moment customers enter our doors. * Provide basic concierge-level support: answering common questions and directing traffic.  Safety, Security & Support  * Serve as a visible, approachable, and responsive presence to deter incidents and ensure a sense of calm and order. * Monitor various areas of the premises, including the store entry/exit and site perimeters, to ensure safety, comfort, and compliance. * De-escalate situations with empathy, tact, and clear communication. * Support team members and store operations in matters of safety, cleanliness, compliance, and guest flow by escorting customers and visitors and remaining alert and mobile at all times. * Report and respond appropriately and urgently to any safety, security, or compliance incidents. * Support emergency procedures and preparedness, including fire, evacuation, or weather response. * Conduct visual inspections and checks per SOPs to maintain a secure and hazard-free environment.  Cross-Functional Collaboration  * Foster strong relationships and mutual trust with store teams, leadership, and customers. * Share insights on guest interactions, safety concerns, and security risks with transparency and discretion. * Support training of new APS team members to model warm, professional, and compliant behavior. * Other duties as assigned  Qualifications   * At least one year of customer-facing or concierge experience strongly preferred. * Familiarity with POS systems and/or compliance technology preferred.   * Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.   * Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs. * Must have reliable, responsible, and dependable attendance. * Must pass all required background checks including state-specific cannabis employment requirements. * Possess valid driver’s license or state ID. * Must be 21 years or older and meet all state-specific cannabis employment requirements. * Must be and remain compliant with all legal or company regulations for working in the cannabis industry.  Additional Requirements   Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)  * Capable of remaining alert and responsive during extended periods of time. * Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary. * Remain in a stationary position, if required, to meet the needs of the business. * Converse and communicate with individuals and groups of people directly. * Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email. * Inspect and receive detailed information, such as patients' and/or customers' dates of birth, order information, or inquiries. * Move inventory and materials weighing up to 30 pounds independently. * Position self to move inventory and materials in storage areas. * Comfortable standing or walking for extended periods, up to the duration of a scheduled shift or workday and working both indoors and outdoors.   * Asset Protection Specialists are expected to maintain a visible and mobile presence throughout their shift. This is not a desk job—APS team members are regularly on their feet, engaging with guests, monitoring site activity, and supporting operations across the dispensary floor.  Skills   * Friendly, professional demeanor with excellent interpersonal skills. * Ability to remain calm and empathetic in stressful situations. * Consistent demonstration of excellent customer service skills. * Ability to establish and maintain effective working relationships with all employees. * Ability to listen well and effectively communicate, both verbally and in writing, with various audiences. * Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures. * Employee must be able to follow instructions as directed and incorporate constructive criticism from managers. * Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.  Working Conditions   * Engaging, fast-paced patient and customer-facing retail environment. * Outdoor duties in varying weather conditions may be required. * Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent.   Our Mission: To promote well-being through the power of cannabis.   We’re humble—We prefer quiet confidence and don’t shout about our success.   We’re hardworking—We put our heads down and get the job done.   We’re grateful—Working in our industry is a privilege and an act of service.  We’re transparent—Honest and open communication keeps us healthy as an organization.  We’re collaborative—And believe good ideas can come from anywhere.  We have a growth mindset—One that’s grounded in well-being.    At GTI we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought—not only because it is right, but because it makes us better. Our mission—the right to wellness—informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. GTI is proud to be an equal opportunity workplace.   We can't wait to meet you.