Executive Administrator – Global Business Development

About Comms365 Comms365, part of the Wireless Logic Group, is a UK-based provider of resilient, always-on business Internet connectivity, delivering 4G/5G, fixed-line, bonded Internet, SD-WAN, and network security solutions to organisations that can't afford downtime. Founded in 2008, the company owns and manages its own Cisco-based core network and counts clients like Moonpig, BT, and The Entertainer among its customers. Overview: We're looking for a highly organised and proactive Office Manager and People Administrator to support the day-to-day operations of Comms365. This is a varied, responsible role combining HR administration, office management, and executive support — acting as a central point of coordination for the business, ensuring the smooth running of the office, supporting our people processes, and assisting the executive team with organisational and administrative needs. This role requires excellent attention to detail, strong communication skills, and the ability to juggle multiple priorities in a fast-paced environment. What You'll Do: HR Administration * Maintain accurate employee records and HR documentation * Support recruitment — job postings, interview coordination, onboarding * Manage new starter and leaver processes * Maintain HR systems and employee files in line with compliance requirements * Assist with performance review cycles and HR reporting * Coordinate training, certifications, and professional development records * Monitor staff leave, absence, and HR policies * Collaborate with Group HR to help maximise people performance * Support payroll administration by liaising with finance Office Management * Ensure the efficient day-to-day running of the Milton Keynes office * Manage office suppliers, equipment, and facilities * Coordinate office services including IT equipment, security access, and workspace setup * Organise internal meetings, company events, and staff briefings * Maintain office policies, procedures, and documentation * Manage incoming correspondence, calls, and visitors * Oversee office budgets and general administrative expenses where required Executive Assistant Support * Manage diaries and calendars for members of the executive team * Schedule and coordinate meetings * Prepare documents, presentations, and reports * Organise travel and accommodation * Record meeting notes and track key actions * Support board meetings and executive briefings * Assist with confidential correspondence and sensitive documentation What We're Looking For: Essential * Previous experience in HR administration, office management, or an executive assistant role * Excellent organisational and time management skills * Strong written and verbal communication * Ability to handle confidential information with discretion * Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) * Ability to prioritise and manage multiple tasks simultaneously Desirable * Experience in an SME or technology/telecommunications environment * Familiarity with HR systems and payroll coordination * Experience supporting senior executives or leadership teams * Knowledge of UK employment practices and HR compliance * Strong customer service skills, with a passion for exceeding expectations * Track record of setting and delivering KPIs and SLAs to a high standard Key Competencies: * Professional, approachable, and highly dependable * Strong attention to detail * Proactive and solutions-oriented * Comfortable working independently, taking initiative, and coordinating other teams and individuals * Able to build positive relationships across the organisation What We Offer * A varied and responsible role in a growing technology company * The opportunity to work closely with senior leadership * A collaborative and supportive working environment * Competitive salary and benefits package   We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.   Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.   By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.  What’s the Opportunity  The AR & Collections Manager owns the Company’s end-to-end accounts receivable and collections function, including the full collections lifecycle, cash receipts, payment method optimization, unapplied payment resolution, new customer onboarding, and DSO management. Operating in a high-volume SaaS billing environment with rapid customer growth, this role is responsible for building a high-performing collections team, designing and driving achievement of collection goals, and implementing processes that scale. The AR & Collections Manager reports to the VP Accounting and partners closely with the Accounting Manager – Billing & Revenue, Sales, Revenue Operations, and Customer Success.  Collections & Accounts Receivable  * Own and manage the complete AR collections lifecycle across all customer accounts — from invoice delivery through payment collection, dispute resolution, and escalation.  * Design, implement, and continuously refine a structured collections cadence: automated dunning sequences, manual outreach protocols, escalation triggers, and credit hold thresholds.  * Design and monitor individual and team collection goals — including DSO targets, aging reduction milestones, collection rate benchmarks, and activity metrics — and hold the team accountable to them on a weekly and monthly basis.  * Drive measurable and sustained reduction in Days Sales Outstanding (DSO) through disciplined process, data-driven prioritization, and proactive account management.  * Monitor AR aging daily and weekly; identify high-risk, overdue, and at-risk accounts and take prompt action.  * Develop and enforce credit policy, payment terms, credit hold procedures, and write-off authorization thresholds in collaboration with VP Accounting.  * Manage customer disputes and billing discrepancies end-to-end, partnering with the Accounting Manager – Billing & Revenue to resolve root causes quickly.  * Build and maintain strong customer relationships that support timely payment without damaging commercial relationships.  * Partner with Sales and Customer Success on at-risk accounts, renewal timing, and escalation of chronic late payers.  Payment Methods, Cash Receipts & ACH Migration  * Lead the strategic initiative to migrate customers from check payments to ACH/EFT, reducing manual processing costs, float, and deposit risk. Set migration targets and report progress monthly.  * Develop and execute a customer outreach and enrollment campaign for ACH adoption, in partnership with Sales, Customer Success, and the billing team.  * Oversee all cash receipt processing — ACH, wire, check, and credit card — ensuring accurate, same-day or next-day recording in NetSuite.  * Own the resolution of unapplied and unidentified payments; research, match, and clear open items within defined SLA.  * Monitor and reduce the unapplied cash balance on a weekly basis, escalating aged items appropriately.  * Partner with the Accounting Manager – Billing & Revenue on cash application accuracy and timing, ensuring the AR subledger reflects real-time collection status.  * Reconcile the AR subledger to the general ledger at month-end; investigate and resolve variances.  New Customer Onboarding & Credit  * Own the AR onboarding workflow for all new customers: credit review, payment terms assignment, payment method enrollment, and billing account setup.  * Establish a credit review process appropriate for a fast-growing SaaS environment, including criteria for standard vs. non-standard payment terms.  * Ensure new customer records are complete and accurate in NetSuite and Salesforce before the first invoice is issued.  * Partner with Sales to set payment expectations during the contract stage, and with Customer Success to resolve early-stage billing and payment questions.  * Enroll new customers in ACH/EFT payment at onboarding wherever possible, establishing electronic payment as the default.  AR Inbox & Customer Communication  * Maintain and triage the AR communications inbox; ensure all customer inquiries, remittance advice, disputes, and payment confirmations are handled promptly and accurately.  * Extract and act on critical information from customer correspondence — purchase orders, updated billing contacts, payment portals, and approval workflows.  * Maintain accurate, current customer billing and collections contact records in NetSuite and Salesforce.  * Manage customer payment portals (e.g., Coupa, Ariba, or similar) for applicable accounts, ensuring invoices are submitted and approved efficiently.  Reporting & Analytics  * Produce and present weekly AR flash reports and monthly AR aging analyses to VP Accounting and senior leadership.  * Track, analyze, and report DSO, collection effectiveness index (CEI), aging bucket trends, bad debt exposure, and payment method mix.  * Monitor the ACH migration rate and report on adoption progress, barriers, and next steps monthly.  * Provide data-driven insights on payment behavior patterns, customer risk concentration, and collection efficiency to support leadership decision-making.  * Support month-end and quarter-end close: bad debt reserve analysis, AR aging certification, and subledger sign-off.  * Build and maintain AR dashboards in NetSuite or connected BI tools to enable real-time visibility for the team and stakeholders.  Internal Controls & Process Improvement  * Design and enforce internal controls over collections, cash receipts, payment processing, and AR onboarding — appropriate for a high-volume, fast-growing SaaS environment.  * Build and maintain comprehensive standard operating procedures for all AR and collections workflows.  * Identify and lead automation initiatives — dunning automation, ACH enrollment workflows, cash application automation — to scale operations without proportional headcount growth.  * Evaluate and recommend AR technology improvements, including NetSuite AR module enhancements, payment processing integrations, and collections software.  * Support internal and external audits with AR reconciliations, aging documentation, and policy evidence.  * Cross-train team members on all key AR workflows to eliminate single points of failure.  Leadership Responsibilities  * Lead, coach, and develop a team of onshore and offshore AR and collections staff, including collections specialists, a cash receipts and office administrator, and any future additions as the team scales.  * Design individual collection goals for each team member aligned to portfolio size, account complexity, and company DSO targets; review performance weekly.  * Manage workload distribution across the collections portfolio, adjusting assignments dynamically as volume, customer mix, and priorities evolve.  * Establish a team culture of accountability, urgency, and customer professionalism.  * Conduct regular 1:1s, provide ongoing coaching, and support career development for team members.  * Partner with the Accounting Manager – Billing & Revenue to maintain shared accountability for cash flow, billing accuracy, and the billing-to-collections handoff.  * Collaborate with VP Accounting on DSO strategy, credit policy, write-off decisions, and escalated account situations.  This role is located in the United States.  Qualifications  * Bachelor’s degree in Accounting, Finance, or Business; advanced degree or professional certification (CPA, CCP) a plus.  * 7+ years of progressive AR and collections experience, with at least 3 years managing an AR or collections team in a high-volume environment. Required.  * Demonstrated, quantifiable track record of driving DSO reduction and improving collection rates in a SaaS or subscription business. Required — candidates should be prepared to discuss specific metrics and outcomes.  * Deep hands-on experience across the full AR lifecycle: customer collections, dispute resolution, cash application, unapplied payment resolution, credit management, and month-end close. Required.  * Experience designing and implementing collection goals, dunning strategies, and team performance frameworks at an individual and department level. Required.  * Experience leading or participating in a check-to-ACH or electronic payment migration initiative, including customer outreach and adoption tracking. Strongly preferred.  * Proficiency with NetSuite AR module required; experience with collections management software (e.g., YayPay, Kolleno, Tesorio, or similar) a strong plus.  * Salesforce familiarity preferred; experience working in a Salesforce–NetSuite integrated environment is advantageous.  * Strong command of AR analytics — DSO, CEI, aging composition, bad debt reserve methodology, and payment trend analysis.  * Experience managing offshore or distributed team members, including work quality oversight and cross-timezone coordination.  * Excellent communication and negotiation skills; confident engaging directly with customers, Sales leadership, and senior executives on sensitive collection matters.  * High sense of urgency, strong organizational skills, and the ability to manage multiple priorities without losing attention to detail in a fast-paced, scaling environment.  #LI-REMOTE The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process. The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process. AssetWatch Salary Range (US) $92,000—$114,000 USD What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. * Competitive compensation package including stock options * Flexible work schedule * Comprehensive benefits including retirement plan match * Opportunity to make a real impact every day * Work with a dynamic and growing team * Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.