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KATKIN'S OPPORTUNITY Cats are undeniably champions of the Internet. They're cute, hilarious, and can be jerks, so honestly what's not to love? But, while they've been getting the recognition they deserve online, they've been left by the wayside in the pet food industry, with legacy FMCG companies opting to offer variations of food for them rather than providing food formulated for their dietary needs – did you know they're obligate carnivores, so a high meat diet is a biological necessity? Enter KatKin. THE ROLE As our Payroll & People Administrator, you'll be the person who keeps the day-to-day running smoothly. You'll maintain accurate records, support payroll processing, manage our time and attendance systems, ensure documentation is up to date, and provide general administrative support across the site. You'll also help bring the team together, organising events and initiatives that keep morale high. This role suits someone with strong organisational skills and a real eye for detail, who enjoys variety and thrives on keeping things running like clockwork. KEY OWNERSHIP AREAS This is a hands-on role and your ownership includes: • Maintaining accurate and up-to-date employee records across systems and personnel files • Providing day-to-day administrative support to the site, including diary management, correspondence and general office coordination • Supporting payroll accuracy by tracking holidays, sickness, maternity leave and other updates • Managing time and attendance systems daily, making sure any exceptions are approved by the relevant line manager • Processing and monitoring fit notes and self-certificates to minimise payroll queries • Organising documentation for onboarding new hires and internal meetings as needed • Organising employee events and initiatives that foster engagement and team spirit • Supporting the wider team with ad hoc administrative projects as they come up WHO WE ARE LOOKING FOR: * An excellent communicator who conveys information clearly, both in writing and verbally, while building strong relationships across all levels of the organisation. * Highly organised and detail-oriented, ensuring HR processes run smoothly with accuracy and efficiency. * A problem-solver who handles challenges with a logical and fair approach, making sound decisions in sensitive situations. * Discreet and trustworthy, maintaining confidentiality and handling sensitive employee information with professionalism. * Adaptable and flexible, able to navigate a fast-paced environment and respond to changing HR needs. * A supportive team player, assisting with employee relations, training coordination, and performance management. * Tech-savvy, with a strong grasp of Google Suite tools (Docs, Sheets, Drive, Calendar) and HR systems to manage data and generate reports efficiently. NICE TO HAVES * Knowledgeable in HR policies and employment laws, ensuring compliance with regulations and best practices. * Skilled in recruitment and onboarding, making sure new hires feel welcomed and supported from day one. * Proficient in HR software and database management, keeping records up to date and accessible. WHAT WE OFFER * Career defining opportunity in being instrumental to scaling our brand, fast * Competitive holiday every year plus your birthday off (Inclusive of Bank Holidays) * Discount for KatKin fresh meals * Employee Assistance Program including optical and dental * Company pension * Access to companies Discount Portal * 12 hours per week over 3 days onsite - Shifts negotiable * Pay rate: £13.50ph TO APPLY Please email your CV to raluca.panamarenco@katkin.com
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Edo State - Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Edo State – Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Akwa Ibom State - Uyo and Abak Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Akwa Ibom State – Uyo and Abak About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Pre Install Survey Technician Circa £30,000 Van, fuel card, 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching Daily travel around the Scottish Borders WHAT YOU WILL BE WORKING ON * Complete pre-installation surveys for customer orders in line with GoFibre survey standards and processes * Carry out underground route proving activities including rodding, roping and cabling ducts to confirm routes are clear and ready for installation * Assess and span overhead routes to confirm safe clearances, suitable attachment points and overall install readiness * Confirm internal and external fibre routes, entry points, equipment locations and power availability * Capture accurate survey data including notes, photos, route details, materials and install complexity * Identify and clearly document any civils work, blockages, access issues or safety concerns * Work closely with planning, civils and install teams to make sure survey outcomes are actioned correctly * Deliver a professional experience for customers during every survey visit WHAT YOU WILL BRING TO THE ROLE * Experience in fibre installation (FTTP) methods, routing, principles and constraints * Ability to rod and rope underground routes and overhead network infrastructure * Confidence in identifying install risks, access challenges and route feasibility * Excellent attention to detail with accurate record keeping and clear documentation * A safety-first mindset with a strong focus on doing the job right * Full UK driving licence WHO WE ARE At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve. Our story is only just beginning. We’re growing fast and we don’t intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we’re confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses. We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links. HOW WE WORK Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning and we thrive under pressure, because we support one another and have some laughs along the way. We’re all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing. Sound like the kind of place you want to work? If so, read on We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we’re all part of the rich GoFibre family and we’re unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another. Are you ready for the challenge? Get in touch now, we can’t wait to hear from you! www.gofibre.co.uk #LI-SN1
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
About 1st Formations At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn’t be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling. We’re a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience. No stitched-together services. No legacy workflows disguised as software. Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence. Why Join Us Now? You’ll be joining a business with strong momentum, clear direction, and real opportunity for progression. * £18m annual revenue, including £9m ARR * Over 1 million companies formed * Certified B Corp and Carbon Neutral Business * Forecast to grow 5x–10x over the next three years The Role We're looking for a proactive Credit Controller to join BSQ Group, working closely with our accountancy-as-a-service arm to manage collections, credit risk, and client account health across a growing portfolio of SME and startup clients. This is a hands-on role suited to someone who thrives in a fast-paced, scaling business and is comfortable balancing firm-but-fair collections with the kind of client relationship management that protects long-term retention. Key Responsibilities * Manage the end-to-end collections process for a portfolio of client accounts, chasing outstanding invoices via phone and/or email. * Reconcile customer accounts and resolve queries or disputes in collaboration with the accountancy service delivery team * Monitor aged debt reports and proactively flag at-risk accounts, escalating in line with credit control policy * Set appropriate credit limits and payment terms for new and existing clients, working with onboarding and sales teams * Liaise closely with the Accountancy-as-a-Service team to ensure billing accuracy and resolve any discrepancies between service delivery and invoicing * Maintain accurate, up-to-date records of collections activity, promises to pay, and account notes in the finance system * Produce regular debtor reports and cashflow forecasts for the finance leadership team * Negotiate payment plans for clients in financial difficulty, balancing commercial sensitivity with cash collection targets * Support month-end close by ensuring debtor ledger accuracy and minimising bad debt provisions * Identify process improvements to reduce DSO (Days Sales Outstanding) and improve collections efficiency What We Are Looking For * Proven experience in a credit control or collections role, ideally within a B2B, subscription, or professional services environment * Experience working with or alongside accountancy, bookkeeping, or financial services products is highly desirable * Strong communication and negotiation skills, with the ability to manage difficult conversations professionally * Confident using accounting/finance software (e.g. Xero, Sage, or similar) and comfortable with Excel/Google Sheets for reporting * A commercially minded approach - understanding that credit control decisions can affect wider client relationships * Highly organised, with strong attention to detail and the ability to manage a high volume of accounts * CICM qualification (or working towards) is a plus but not essential * A collaborative mindset, comfortable working cross-functionally with accountancy, sales, and onboarding teams What We Offer * £32-35k and comprehensive benefits package * Hybrid working model * Real opportunities for progression as the business scales * The chance to influence both customer experience and product development * A culture that values ownership, impact, and continuous learning Equal Opportunities 1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.
Location: 1 day per month in our Poole office ABOUT WOODSTOCK LEGAL SERVICES: Woodstock Legal Services isn’t your typical law firm. We’re breaking the mold – ditching the jargon, delivering expert advice, and doing things differently in the legal world. We've gathered our wisdom from years of legal experience and paired it with a willingness to break the mold. At Woodstock, you’ll be part of a people-first culture where ideas are welcomed, collaboration is second nature, and your contribution really matters. We invest in our internal teams because we know they’re the engine that keeps everything running and we’re proud of the culture we’ve built together. About the Role This is an exciting opportunity for a proactive and detail-oriented Paralegal to join a fast-paced team specialising in landlord and tenant and debt recovery matters. Working closely with the Conducting Solicitor, you will play a hands-on role in managing cases from instruction through to enforcement, ensuring they progress efficiently and to a high standard. You’ll be trusted to take ownership of your work, contribute to the team’s commercial success, and deliver a responsive, client-focused service. This role offers excellent exposure to a varied caseload, making it ideal for someone looking to develop their expertise while working within a collaborative and performance-driven environment. Responsibilities 1. CASE MANAGEMENT * Support the Conducting Solicitor with a caseload of possession matters (both standard and defended) and debt recovery cases from initial instruction through to enforcement. * Proactively manage and progress files, ensuring adherence to court deadlines and client service level agreements. * Deliver clear, practical, and commercially focused legal support. * Maintain accurate and up-to-date file notes, along with precise time recording. 2. COMMERCIAL PERFORMANCE * Work towards agreed monthly billing targets. * Ensure all time is recorded accurately and consistently to support billing processes. * Monitor work in progress and facilitate timely invoicing. * Ensure disbursements are billed correctly and highlight any outstanding invoices. 4. LEGISLATIVE & TECHNICAL AWARENESS * Keep up to date with developments in landlord and tenant law, including changes arising from the Renters’ Rights Act. * Undertake continuous professional development to enhance technical knowledge. * Escalate or report any relevant legislative or regulatory changes impacting active matters. WHAT YOU'LL BRING * Proven experience in landlord and tenant matters * Strong organisational and time management skills * Experience in debt recovery is a plus * Commercial awareness and understanding of billing practices * High level of accountability and ownership of work * Excellent attention to detail and accuracy * Ability to work effectively within targets and deadlines * A collaborative, team-focused mindset Interview Process * Introductory call with our Talent team * Case study exercise * Final Interview (Hiring Managers) * We offer! UK Benefits: ✈️ 33 days’ annual leave (25 + bank holidays) plus your birthday off 🎄 Extended Christmas holiday 💰 Pension contribution ☮️ Give back - support a good cause with a charity day each year ⛳️ Regular socials/team events
Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease. A Japan-based company, our goal is to translate science into smiles by delivering therapies where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, North Carolina, and Mississauga, Ontario. The Executive Administrator performs and oversees all administrative related and selected operational services for the Global Head, Business Development ("GBDH"). Position requires broad understanding of corporate operations and policies. A high level of administrative and operational support and advanced computer technology experience is required. Ability to multi-task is essential. Must operate with discretion with internal and external executives and stakeholders, and exercise independent judgment and initiative. Key Responsibilities: * Works directly with C-level executives and other senior leaders; serves as a liaison for the Executive Committee and the Board of Directors as needed for GBD-related topics performing a wide range of administrative duties of a highly responsible and confidential nature. * Collaborate closely with other administrators, business leaders and global colleagues. * Support GBD with organizing and planning complex face-to-face and virtual internal and external / partner meetings and conferences across multiple time zones and demonstrate flexibility in work schedule to participate in these meetings. * Attend GBD Leadership Team ("GBD LT") meetings, prepare and maintain meeting notes. Manage data and prepare / support preparation of presentations as needed. * Exhibit a positive work attitude, high productivity and a collaborative approach with employees across an international environment. * Compose correspondence on behalf of GBDH from minimal information or written draft, utilizing tactful command of proper business writing and grammar; proof-read documents and presentations. * Coordinate and utilize travel procedures to complete domestic and international travel, process travel and expense reimbursement in a timely manner. * Comply with policies and procedures and manage the purchase order and requisition process related to supporting duties. * Suggest and drive improvement processes when applicable. * Support additional ad hoc assignments as requested Qualifications: Education * A High School Diploma or GED required. * Business school, associate's degree or equivalent is a plus. Experience * A minimum of 8 years in a corporate environment; with pharmaceutical experience preferred. Technical Skills * Manage documents effectively from and to various software programs demonstrating a comfort level with various technologies and quickly learn technologies as necessary. * Proficient in MS Office Suite (MS Word, Excel, PowerPoint), Travel and Expense systems (e.g., Concur), and other relevant software. Non-Technical Skills * Executive-level communication skills (verbal and written); high discretion and professionalism in handling confidential matters; strong interpersonal skills and stakeholder relationship management. * Advanced organizational and multitasking capabilities; exceptional attention to detail and accuracy; effective prioritization and deadline management; sound judgment and decision-making ability. * Strong problem-solving skills and adaptability in ambiguous situations; flexibility and resilience in fast-paced, high-growth environments; proven ability to influence, collaborate, and drive consensus across global, multicultural teams. * Strong work ethic with accountability and consistent follow-through; proactive mindset with commitment to continuous learning and development The anticipated salary for this position will be $83,000 to $105,000. The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs. The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including: * 401K with company match * Annual Bonus Program (Sales Bonus for Sales Jobs) * Generous PTO and Holiday Schedule which includes Summer and Winter Shut-Downs, Sick Days and, Volunteer Days * Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision) * HSA & FSA Programs * Well-Being and Work/Life Programs * Life & Disability Insurance * Concierge Services * Long Term Incentive Program (subject to job level and performance) * Pet Insurance * Tuition Assistance * Employee Referral Awards The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market. KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law. When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 510 Carnegie Center Dr. Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisition.8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com. RECRUITMENT & STAFFING AGENCIES Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Japanese Speaker Jobs Available: Japanese Language is a MUST - Reading, Speaking, Writing • Native speaker / Japanese : JLPT N2/N1 * Accounts Payable and Receivable (PTP, OTC) * General Ledger Reporting (RTR) * Masterdata Management (MDM) ---------------------------------------------------------------------------------------------------------------------------------- 📑 1. ACCOUNTS PAYABLE AND RECEIVABLE (PTP, OTC) AP, AR is part of a team responsible for performing day-to-day tasks within the Billing and Payable function, covering Accounts Payable, Accounts Receivable, Billing, Cost Allocation and Reconciliation, as well as the Month End Closing process and some other specific accounting activities related to the stream. The Senior Analyst will be required to handle activities for any of the subfunctions within the OTC and PTP functions as assigned by the Finance Operations Manager. This position will work with management to drive the implementation of global process initiatives to streamline and/or automate the PTP and OTC process, which includes system enhancement and process improvement. Responsibility: Accounts Receivable and Billing: * Work with the Team Lead to identify the Client's billing processes and document accordingly for reference * Review against Client billing processes and finalise the invoice with required supporting documentation (e.g. signed Client Schedule, PO, copies of third-party invoices being recharged, etc.) * Approve and post accounting entries * Dispatch to the Client the invoice and supporting documentation according to the Client's billing process * Review against Client billing processes and finalise the draft credit note or raise the credit note, with required supporting documentation * Approve and post accounting entries * Dispatch to the Client the credit notes and supporting documentation according to the Client's billing process Accounts Payable & Invoice Processing: * Receive and save vendor invoices/vendor billing files and supporting documents * Check all invoices for proper documentation, attach the invoice to the AP System and submit for payment accordingly. Ensure invoices are processed in line with WPP Policies, SOX requirements, and Standard Operating Procedure (SOP) * Process invoices, credit memos and debit memos in a timely and accurate manner according to the SLA / KPI set by management and agreed with WPP Operating Companies (OpCo) * Ensures that all invoices assigned are properly accounted for at the end of each business day * Respond to vendor inquiries. Follow up with the vendor and respective OpCo to resolve all discrepancies in a timely manner * Verifies vendor accounts by reconciling monthly statements and related transactions * Perform reconciliations of vendor statements, research, and address discrepancies as appropriate * Review reconciliation and supporting documentation for purchases made by the Company, Settled Credit Card, and revert to OpCo on queries * Properly book and upload all intercompany transactions * Work with PTP Leaders on Account Analysis to clear Aged AP and Net Debit Balance (NDB) Other Responsibilities: Query Management: * Receive, record, and resolve queries from Clients, Vendors, or OpCos. * Collaborate with OpCo to resolve complex queries. * Ensure timely closure of all queries. * Report monthly on open queries to OpCo. Accounts Receivable (AR): * Independently drive AR ageing reporting and review calls with OpCo. * Ensure accuracy, quality, and timely delivery of assigned AR tasks per SLAs/KPIs. Issue Resolution & Risk Management: * Handle high-complexity issues with minimal guidance. * Identify, troubleshoot, and escalate risks or issues to management/internal clients. * Follow through on issues until resolution. Collaboration & Communication: * Work closely with WPP OpCo contacts and cross-functional teams to support OTC and PTP processes. * Participate in month-end close activities. Process Improvement & Projects: * Support system enhancements, UAT, migrations, and scope expansions. * Drive standardisation, data mapping/cleansing, and improvement initiatives. Compliance & Standards: * Adhere to accounting principles, company policies, and internal/external regulations. * Follow standard operating procedures and Target Operating Model (TOM). Knowledge Sharing: * Guide and support team members through knowledge transfer and best practices. * Ensure quality and consistency during staff transitions. Competencies & Skills * Native speaker / Korean : TOPIK 5/6 / Japanese : JLPT N2/N1 * Fluent in English (read/write/speak) * Strong knowledge of accounting entries, processes, and standards. * Meticulous with high attention to detail. * Excellent interpersonal and teamwork skills. * Proactive and self-driven. * Strong analytical and problem-solving abilities ---------------------------------------------------------------------------------------------------------------------------------- 2.📑GENERAL LEDGER REPORTING (RTR) The role will responsible for period end close activities, fixed asset management, intercompany transactions, bank transactions, balance sheet reconciliation, financial and management reporting, local statutory and tax support for WPP subsidiaries. Responsibility: * Ensure accuracy and timeliness in processing general ledger entries, fixed assets transactions, banking transactions, preparing financial and management reports, balance sheet reconciliation, and supporting local statutory and tax (direct and indirect) in accordance with WPP policies and procedures, local accounting standards and requirements. * Work closely with WPP Operating Units (OpCo) Finance to understand current activities and ensure all changes are reflected in financial statements. * Collaborate with OpCo to clear aged balance sheet items. * Regularly track and resolve outstanding issues being identified and escalate to relevant parties as necessary. * Liaise with internal/external stakeholders as and when necessary * Ensure service level agreements (SLA) and monthly performance and productivity KPIs are met * Ensure the ownership of all applicable internal controls related to RTR processes. * Proactively work with the team lead/manager to identify, propose and implement continuous process improvement opportunities in existing processes. * Participate in continuous process improvement projects and plans * Involvement in ad hoc activities or projects. Qualifications & Experience * Bachelor’s Degree in Accounting or related field, and/or professional accounting qualification (e.g., ACCA, CPA, MIA). * Minimum 1 - 2 years relevant experience in accounting/ finance function. Fresh graduates are welcome to apply. * 3–4 years of experience for Senior roles. * Exposure to MNC environments and consolidated group accounts is beneficial. * Experience with ERP systems (Added Value) * Experience in Audit and tax is (Added Value) * Native speaker / Korean : TOPIK 5/6 / Japanese : JLPT N2/N1 Competencies & Skills * Good communication skill and able to communicate effectively in English * Good understanding of financial accounting principles, processes and accounting standard such as IFRS. * Meticulous with high attention to detail. * Excellent interpersonal and teamwork skills. * Proactive and self-driven. * Strong analytical and problem-solving abilities. * Ability to demonstrate and deliver to required extents of the WPP Values listed below: - OPEN - Optimistic - Extraordinary ---------------------------------------------------------------------------------------------------------------------------------- 3.📑MASTERDATA MANAGEMENT (MDM) This role is responsible for managing all activities relating to master data maintenance and master data-related processes and requests. The incumbent is also responsible for ensuring compliance with control procedures on the maintenance of master data and governing the integrity of master data in all ERP systems and applications. Key Results / Accountabilities: * Maintains (creates, amends, inactivates, and/or deletes) the master data in the ERP systems and/or banking systems or portals based on approved master data change requests received * Ensures creation and changes made are in accordance with the SOP, policy, regulations, and internal controls requirements * Maintains proper change records on changes made, including generating reports for review and approval * Supervises and provides guidance to the Master Data Analyst * Reviews & approves creation or change made by the Master Data Analyst * Proactively identifies, proposes, and implements continuous improvement initiatives within existing processes * Supports new transition and migration projects as assigned * Assists in ad-hoc functions, assignments, and related duties as and when required. Qualifications & Experience and Competencies: Education and Experience * A Bachelor's Degree in IT or Business Administration, or other related field, is welcome to apply. * A minimum of 2-3 years of experience in a Master Data or System Administration role or function. * Experience in a shared service centre environment will be an advantage. * Experience in using ERP systems. Competencies Skills * Computer-literate and well-versed with Microsoft Office applications. * Excellent English writing & and communication skills. * Good customer service mindset. * Appreciation and ability to link system requirements to business processes and outcomes. ---------------------------------------------------------------------------------------------------------------------------------- Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Onsite We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.
Connecting enterprise teams to scalable commerce solutions Focused on enterprise engagement and digital transformation initiatives ABOUT THE DEMAND GENERATION TEAM The Demand Generation team is responsible for creating predictable, scalable pipeline and accelerating revenue growth by turning market awareness into qualified opportunities. The team drives integrated campaigns, account-based programs, outbound prospecting initiatives, and full-funnel execution in close partnership with Sales. Success in this function is measured by the ability to create meaningful sales conversations, generate qualified meetings, meet quarterly opportunity quota, and consistently contribute to pipeline growth. THE ROLE As a Business and Engagement Development Specialist on the Demand Generation team, you will be responsible for creating qualified pipeline through strategic outbound prospecting, business relationship development, and high-impact follow-up across target accounts. This is a true hunter role focused on opening doors, building momentum within accounts, and creating sales opportunities through a combination of modern outbound tactics and traditional relationship-building skills. The ideal candidate brings strong outbound sales experience, is confident working across multiple ICPs and verticals, has a solid understanding of the ecommerce and digital commerce industry, and understands how to build a book of business over time.This person knows how to generate traction through cold outreach, thoughtful persistence, account research, referrals, event networking, and strong follow-up discipline. They are highly accountable, metrics-driven, and bring a proven track record of meeting and exceeding KPI expectations. The right person for this role has an outgoing, go-getter personality, thrives in the trenches, and knows how to turn hustle, persistence, and strong business relationship instincts into pipeline. This role will also support event-related business development efforts and must be comfortable traveling locally and nationally for trade shows, field events, meetings, and prospect engagement. WHAT YOU’LL DO Outbound Pipeline Creation * Own outbound prospecting efforts across target accounts, segments, ICPs, and verticals to generate qualified sales opportunities. * Build account penetration strategies that identify key stakeholders, buying groups, whitespace, and business needs within named accounts. * Execute high-quality outbound outreach across phone, email, LinkedIn, events, referrals, and other channels to create meaningful sales conversations. * Personalize messaging based on business context, market signals, vertical challenges, role-specific pain points, and account research. * Build momentum within accounts through consistent follow-up, relationship development, and strategic persistence. * Monitor market momentum across target accounts and engage at the right time with the right persona based on buying signals, business changes, account activity, and market movement. Business Relationship Development * Establish early-stage relationships with the right personas within target accounts and develop trust through relevant, informed outreach. * Support the development of a strong book of business by creating and nurturing connections across target accounts over time. * Represent the company effectively as a first point of contact and create a strong impression with prospects across all touchpoints. * Identify opportunities to expand engagement within accounts by building relationships across multiple stakeholders and functions. Inbound and Marketing Follow-Up * Qualify high-value inbound leads, campaign responses, and event-generated contacts with speed, judgment, and commercial focus. * Prioritize follow-up based on fit, urgency, buying signals, and opportunity potential. * Book discovery meetings for Account Executives and ensure a strong handoff with clear notes, business context, and recommended next steps. * Distinguish between low-intent engagement and real pipeline opportunity, focusing effort where conversion potential is strongest. Events and Market Presence * Support local and national event efforts through pre-event outreach, on-site prospect engagement, and post-event follow-up. * Use events as a pipeline-generation opportunity to build relationships, uncover opportunities, and move prospects into active sales conversations. * Travel as needed for trade shows, customer meetings, field events, and other business development initiatives (30-40% travel expected in this role, both local and national). Operational Discipline and Market Feedback * Maintain strong CRM hygiene, including accurate activity tracking, lead and account updates, disposition notes, meeting outcomes, and account intelligence. * Track performance against KPIs and contribute to a disciplined, measurable pipeline development process. * Share market feedback, prospect insights, objections, and competitive intelligence to help strengthen messaging and targeting. * Contribute to improving outreach strategies, talk tracks, sequencing, and account engagement best practices. REQUIRED QUALIFICATIONS * 5+ years of experience in business development, outbound sales, inside sales, or pipeline generation in a B2B environment. * Proven, documented track record of meeting or exceeding KPIs related to outbound activity, meeting generation, pipeline creation, and conversion performance. * Strong outbound prospecting experience with the ability to create opportunities from scratch, not simply respond to inbound leads. * Experience working across multiple ICPs, buyer personas, and industry verticals. * Demonstrated business relationship development skills and the ability to build a book of business over time. * Strong written and verbal communication skills, with confidence across phone, email, LinkedIn, video, and live conversations. * High level of organization, follow-up discipline, and CRM accountability. * Comfortable operating in a metrics-driven environment with clear expectations and performance visibility. * Willingness to travel locally and nationally in support of events, meetings, and business development initiatives. PREFERRED QUALIFICATIONS * Experience supporting field marketing, event follow-up, and account-based pipeline generation. * Familiarity with Salesforce, HubSpot, LinkedIn Sales Navigator, sequencing tools, and intent or data platforms. * Experience prospecting into ecommerce, SaaS, technology, or digital transformation-related environments. * Experience engaging mid-market and enterprise accounts. * Familiarity with Salesforce, HubSpot, LinkedIn Sales Navigator, sequencing tools, intent or data platforms, experience with AI-first go-to-market environments and comfort leveraging AI to improve research WHAT SUCCESS LOOKS LIKE * Consistently generating qualified meetings and pipeline through outbound prospecting. * Building momentum within target accounts and developing relationships across multiple stakeholders. * Meeting or exceeding activity, conversion, and pipeline KPIs. * Creating a strong partnership with Sales, Marketing, and RevOps through disciplined execution and clear feedback loops. * Representing the company with professionalism, urgency, and strong commercial instincts across every prospect touchpoint. WHY THIS ROLE MATTERS This role sits at the center of pipeline creation. It is not simply about lead response. It is about creating opportunity, opening doors, and helping turn market presence into real business. The person in this role will play a critical part in helping the organization penetrate target accounts, support event strategy, and create qualified conversations that contribute directly to growth. ---------------------------------------------------------------------------------------------------------------------------------- ABOUT VTEX VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2.400 global B2C and B2B customers, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3.400 active online stores across 43 countries (as of FY ended on December 31, 2024). Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,300 employees scattered across 25 locations in 16 countries in Latin America, North America, Europe, and Asia. For more information, visit www.vtex.com. At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.
OUR MISSION At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved. We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility. The opportunity is massive. Every enterprise on the planet has this problem and nobody has solved it. We’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup in Europe & the Sunday Times' #1 Best Medium Sized Tech Company To Work for. Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben, Abs, Sabrina, and Rebe. FIND OUT MORE ABOUT THE TEAM AND LIFE AT OMNEA HERE. OPEN APPLICATIONS AT OMNEA Don't see a role that would be great for you? Submit an open application to register your interest to be contacted for future suitable roles! OTHER THINGS ABOUT US At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out. A FEW THINGS TO NOTE: * We offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here. * We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here * We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here and our Omnea Future Founder's fund here! * We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background). We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow! LEGAL NOTE: IF YOU ARE VIEWING THIS POSTING OUTSIDE OF THE OMNEA CAREERS' PAGE, THIS MAY BE AN AUTO-GENERATED ADVERTISEMENT AND MAY LACK THE FULL RANGE OF ADVERTISED INFORMATION - PLEASE CLICK THROUGH TO THE POSTING AT HTTPS://JOBS.ASHBYHQ.COM/OMNEA TO VIEW ADDITIONAL ADVERTISED INFORMATION ON THIS POSTING. ADDITIONALLY, WHERE ROLES HAVE HARD-SPECIFIED REQUIREMENTS (E.G. [X] DAYS IN OFFICE, UNABLE TO PROVIDE VISAS, ETC), IF IN YOUR APPLICATION YOU PROVIDE DETERMINISTIC CHECK-BOX CONFIRMATION THAT YOU DO NOT MEET THE HARD-SPECIFIED REQUIREMENTS, DETERMINISTIC (NOT AI OR SUBJECTIVE) AUTOMATIC REJECTION CRITERIA ARE IN PLACE.
OUR MISSION At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved. We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility. The opportunity is massive. Every enterprise on the planet has this problem and nobody has solved it. We’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup in Europe & the Sunday Times' #1 Best Medium Sized Tech Company To Work for. Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben, Abs, Sabrina, and Rebe. FIND OUT MORE ABOUT THE TEAM AND LIFE AT OMNEA HERE. REFERRING SOMEONE TO OMNEA If you refer a candidate to Omnea, you could earn a £10,000 referral bonus!* READY TO REFER? Click the 'Application' tab & submit their details to us! TERMS & CONDITIONS OF REFERRALS We know, T&Cs are tedious, but to ensure your referral is valid, please note any submissions are subject to the T&Cs here! *Referral bonus payable upon passing of probation period. £5k for Junior, Graduate or Commercial Associate roles. £10k for all other roles. OTHER THINGS ABOUT US (WE NOTE THESE ON ALL OUR JOB SPECS!) At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out. A FEW THINGS TO NOTE: * We offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here. * We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here * We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here and our Omnea Future Founder's fund here! * We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background). We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow! LEGAL NOTE: IF YOU ARE VIEWING THIS POSTING OUTSIDE OF THE OMNEA CAREERS' PAGE, THIS MAY BE AN AUTO-GENERATED ADVERTISEMENT AND MAY LACK THE FULL RANGE OF ADVERTISED INFORMATION - PLEASE CLICK THROUGH TO THE POSTING AT HTTPS://JOBS.ASHBYHQ.COM/OMNEA TO VIEW ADDITIONAL ADVERTISED INFORMATION ON THIS POSTING. ADDITIONALLY, WHERE ROLES HAVE HARD-SPECIFIED REQUIREMENTS (E.G. [X] DAYS IN OFFICE, UNABLE TO PROVIDE VISAS, ETC), IF IN YOUR APPLICATION YOU PROVIDE DETERMINISTIC CHECK-BOX CONFIRMATION THAT YOU DO NOT MEET THE HARD-SPECIFIED REQUIREMENTS, DETERMINISTIC (NOT AI OR SUBJECTIVE) AUTOMATIC REJECTION CRITERIA ARE IN PLACE.