Customer Success Manager (CSM)

As a Onboarding Project Manager at Remarcable, you’ll be the trusted guide for new customers stepping into our platform for the first time. You’ll ensure every customer has a smooth, confident, and successful start — setting the tone for a lasting partnership. Your mission: help our customers realize value fast, empower them through great training and support, and hand them off to our Customer Success team fully equipped to thrive. You’ll be the critical bridge between our product and the real-world success of our users. What You’ll Do * Lead onboarding journeys – Guide new customers through setup and configuration of our platform, ensuring a smooth and timely implementation. * Train and empower – Deliver engaging product demos, onboarding calls, and group webinars to teach customers best practices and help them see quick wins. * Create resources – Develop and maintain onboarding materials, training guides, and self-serve documentation to scale your impact. * Be the customer’s go-to – Serve as the primary contact during onboarding, addressing questions, resolving setup issues, and ensuring customers feel supported. * Collaborate across teams – Work closely with Sales to ensure a seamless handoff, and partner with Customer Success to transition accounts post-onboarding. * Drive improvement – Capture feedback from new customers to help refine our onboarding experience and influence product enhancements. Who You Are * 2+ years of Project Management experience OR 4+ years of experience in customer onboarding, implementation, training, or account management (B2B SaaS preferred). * Experience or familiarity with the construction industry (electrical, mechanical, or general contracting) or construction technology is strongly preferred. * Excellent communicator and presenter, comfortable leading customer sessions individually or in groups. * Strong project management and organization skills — you can juggle multiple onboardings without dropping details. * Quick learner with technical aptitude; you love diving into new tools and helping others master them. * Collaborative team player with a customer-first mindset and a passion for helping people succeed. Who We Are * At Remarcable, we’re transforming how the construction industry works. * Our cloud-based platform helps electrical contractors and distributors streamline purchasing and tool management — saving time, money, and frustration while improving visibility and efficiency. * We’re a fast-growing company with deep roots in the contractor and distribution space, backed by a passionate team and expanding nationwide with a growing hub in Omaha. If you’re energized by innovation, impact, and growth, you’ll fit right in. Job Details & Benefits * Location: Omaha, NE (In-office role) * Employment Type: Full-Time, Exempt * Benefits: Comprehensive healthcare coverage (medical, dental, vision, life insurance, STD, LTD) and 401(k) with company match * Paid Time Off: Two weeks in your first year, plus company holidays * Growth Opportunity: Be part of a rapidly scaling startup where your work shapes the customer experience Ready to help contractors modernize their business? Apply now and be part of a team that’s making construction more connected, efficient, and—well—Remarcable. Please be aware of potential phishing scams. Remarcable will never advance job applicants money or ask them to send money (via Venmo, Zelle, Paypal etc.) to preferred vendors. If you are concerned about the application process, please contact Remarcable directly at (216)770-3322. Remarcable is not associated with info-remarcable.com. For information about applying for a position with Remarcable, please reference remarcable.com.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Territory Sales Account Executive, you will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your local area. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and expertise to help us build the Toast brand in your geographic territory.  This is a field sales opportunity based out of a personal home office. You must live local to your territory or be willing to relocate to the area. A day in the life (Responsibilities)  * Generate list of prospective restaurants and manage the entire sales cycle from initial call to close * Conduct demos and develop a solution that best meets the prospect’s needs  * Partner with teams across the business to ensure that expectations set during the sales process are met in delivery * Leverage Salesforce (our CRM) to manage all sales activities * Understand the competitive landscape and determine how to best position Toast in the market What you'll need to thrive (Requirements) * 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry * Since this is a field position, you must have reliable transportation (will reimburse for mileage) * Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels * Proven track record of success in meeting and exceeding goals * Ability to work in a fast-paced, entrepreneurial and team environment * Self-motivated, creative, and flexible * General technical proficiency with software What will help you stand out (Nice to Haves/Nonessential Skills) * Experience with Salesforce CRM * Sandler Sales Training AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.   The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible). You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Total Targeted Cash $115,000—$185,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.