Supplier Success Manager

GREAT SERVICE MEETS SEAMLESS OPERATIONS SPS Global is seeking a professional and service-driven Client Services Associate to support daily office operations and deliver an exceptional workplace experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys staying organized, and takes pride in delivering polished customer service while ensuring operational excellence. As a Client Services Associate, you will serve as a key point of contact for mail services, print support, office operations, and workplace coordination. Your work directly contributes to the efficiency, professionalism, and overall client experience within the office environment. Typical Work Schedule: Monday – Friday | 8:00 AM – 5:00 PM ---------------------------------------------------------------------------------------------------------------------------------- JOB OVERVIEW The Client Services Associate supports office operations by managing mail and package handling, shipping and receiving, print and document services, inventory management, and workplace support functions. This role combines operational support with frontline customer service responsibilities, ensuring all employees, clients, and visitors receive prompt, professional, and efficient assistance. Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU’LL DO MAIL & SHIPPING OPERATIONS * Manage incoming and outgoing mail and packages with accuracy and accountability * Handle shipping, receiving, tracking, and chain-of-custody documentation * Maintain accurate records and ensure timely package processing and delivery * Serve as a trusted point of contact for mail and logistics inquiries OFFICE & PRINT SERVICES SUPPORT * Maintain and troubleshoot multifunction devices such as printers and copiers * Support print, scanning, and document service operations * Monitor inventory levels including toner, paper, pantry supplies, and office materials * Ensure office service areas remain organized and operational WORKPLACE & OPERATIONAL SUPPORT * Support meeting room setups and occasional office moves * Maintain clean, professional, and organized workspaces * Assist across teams and operational areas as needed * Proactively identify opportunities to improve efficiency and support workplace operations CUSTOMER SERVICE EXCELLENCE * Deliver polished, professional customer service in every interaction * Collaborate effectively with internal teams and clients * Maintain professionalism, reliability, and discretion when handling sensitive matters * Adapt quickly to changing operational needs and priorities ---------------------------------------------------------------------------------------------------------------------------------- WHAT WE’RE LOOKING FOR REQUIRED * High School Diploma or equivalent * Valid driver’s license with clean driving record * Willingness to complete background checks and fingerprinting requirements * Strong organizational and time-management skills * Basic computer proficiency and familiarity with Microsoft Office applications * Ability to adapt to workplace systems and operational tools * Strong communication and customer service skills PREFERRED * Experience in office services, mailroom operations, hospitality, logistics, or workplace support environments * Experience with multifunction devices (MFDs), shipping systems, or tracking software ---------------------------------------------------------------------------------------------------------------------------------- COMPETENCIES * Customer-first mindset with strong service orientation * Strong attention to detail and organizational ability * Ability to multitask and prioritize effectively * Problem-solving mindset with calm decision-making under pressure * Independent work capability with collaborative team approach * Professionalism, reliability, and discretion ---------------------------------------------------------------------------------------------------------------------------------- PHYSICAL REQUIREMENTS * Ability to lift or move packages weighing 40–60 lbs. * Ability to stand, walk, bend, and lift throughout the workday * Manual dexterity for operating office equipment and workplace tools Travel: None or negligible ---------------------------------------------------------------------------------------------------------------------------------- WHAT WE OFFER Career Growth: Opportunities to expand expertise across office services, workplace operations, and client support functions. Learning & Development: A culture that promotes continuous learning and professional growth. We Recognize Talent: Recognition programs available across all employee levels. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off. Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary. ---------------------------------------------------------------------------------------------------------------------------------- Disclaimer: This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties and responsibilities may change at any time with or without notice.   WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Working at Mercell​ At Mercell, we’re on a mission to revolutionize public procurement by making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make great deals easier and shape the future. That's what we’re all about. With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international team with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves. Together, let's shape the future and create real value for society, one innovative solution at a time. Your Mission​ As a Customer Success Manager – Supply Side, you will play a key role in shaping how Mercell partners with its supplier customers. This role reflects the evolution of Customer Success at Mercell moving to a more proactive, value-driven partnership that brings us closer to our customers and their everyday challenges. You will support suppliers in finding, responding to, and winning public tenders, while working closely with them to understand their business goals and success drivers. As part of the Customer Success team, reporting to the Customer Success Team Lead in your region, your focus will be on helping customers realize tangible value from Mercell’s solutions, strengthening long-term relationships, reducing churn, and enabling sustainable partner growth. This is a talent pool, and we will be reviewing applications on an ongoing basis, if you’re passionate about customers, impact, and long-term partnerships, we’d love to hear from you. Core Responsibilities​ • Manage a defined customer portfolio, including scaled or high value strategic accounts • Build trusted relationships with key stakeholders and act as a strategic advisor for high-value customers • Own and resolve customer issues (onboarding, billing, contracts, access) via HubSpot, Jira, or similar tools • Drive product adoption and clearly communicate customer value and outcomes • Ability to deliver low-touch, digital-first customer engagement  • Contribute to renewal readiness by ensuring customer questions, blockers, and risks are addressed well ahead of renewal cycles. • Partner with Sales, Product, Value Delivery, and Marketing on renewals, expansion, and customer feedback • Act as the ''Voice of the Customer'' to inform product and process improvements Required Qualifications​ • Demonstrated experience (ideally 3+ years) in Customer Success, Account Management, or a similar client-facing role within SaaS in a B2B environment. • Excellent relationship-building, stakeholder communication and problem-solving skills. • Proven ability to prioritize and manage multiple accounts with a focus on value delivery and retention.  • Data-driven mindset with experience using ticketing systems, CRM and Customer Success tools. • Comfortable working in a fast-paced, evolving environment. • Familiarity with subscription-based business models and customer lifecycle management. • Fluency (written and spoken) in English and at least in one of the following languages: Swedish, Norwegian, Danish, German, Finnish Locations:​ Sweden, Denmark, Norway, Germany, Finland Hybrid workplace (working onsite at the office and from home), balancing flexibility with collaboration. Has this sparked your interest?​ Apply now and join our team! This is a talent pool, there is no fixed application deadline — we will review applications continuously. By applying, your profile will be considered for upcoming opportunities that match your skills, experience, and interests. We will keep you updated accordingly throughout the process. • Mercell is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. • Mercell handles all personal data in line with GDPR and our Privacy Policy. • Mercell does not provide relocation support. We are seeking candidates who are already based in, or have existing work authorization for, the country where the role is located. • Mercell may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.