Customer Service Advisor

About Carvana At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s  process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.  Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for! About the team and position We're looking for a Service Advisor to join our growing team. You will be the primary point of contact for service customers at Carvana Chrysler, Dodge, Jeep, and Ram. You'll guide them through the maintenance and repair process, ensure an exceptional customer experience, and act as the liaison between our technicians and customers. If you are detail-oriented, have a strong work ethic, and are passionate about automotive care, we want to talk to you. What you’ll be doing * Greet customers in a friendly and professional manner upon arrival. * Consult with customers to understand vehicle concerns and clearly document issues on Repair Orders (ROs). * Advise customers on recommended services and maintenance based on OEM guidelines, technician findings, and vehicle history. * Provide accurate cost and time estimates for service work. * Maintain constant communication with customers regarding repair status, additional recommendations, and any delays. * Coordinate with technicians, parts department, and service manager to ensure timely completion of work. * Ensure all warranty and manufacturer processes are followed correctly. * Perform vehicle walk-arounds and assist with loaner or shuttle coordination if needed. * Follow up post-service to ensure customer satisfaction and encourage survey completion.   What you should have * 3+ years of experience in a Customer facing role * Proven experience as a Service Advisor, ASM, or similar role in an automotive dealership or reputable independent shop. * Strong knowledge of vehicle systems, especially Chrysler, Dodge, Jeep, and Ram models, is a plus. * Excellent customer service, communication and time management skills. * Ability to work in a fast-paced, team-oriented environment. * Strong organizational and multitasking abilities while maintaining high standards. * Proficiency with dealership DMS (Tekion) and scheduling software. * Valid driver’s license and clean driving record. What we’ll offer in return * Full-Time Position with a competitive hourly wage * Medical, Dental, and Vision benefits * 401K with company match * A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more * A great wellness program to keep you healthy and happy, both physically and mentally * Access to opportunities to expand your skillset and share your knowledge with others across the organization * A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development * A seat in one of the fastest-growing companies in the country   Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Must be able to read, write, speak and understand English * Must be at least 18 years of age * Must have a valid driver's license * A clean driving record  * The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions * Will be required to use personal protective equipment to prevent exposure to hazardous materials * May be required to work overtime and weekends. * Frequent standing and sitting with varying periods of each * May at times require working different shifts Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.    Legal stuff Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.   Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.   Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Department Description Due to continued growth, internal promotions and an ongoing need to support our expanding customer base, we’re excited to be hiring Customer Service Advisors. Operations in banking like in every other firm is established to carry out all the day-to-day transactions of the business. The Operations function within Allica has wide-ranging responsibilities supporting the customers of all product lines (Commercial Mortgages, Asset Finance, Deposits and Payment Account with aligned card activity), alongside our own internal stakeholders.  We are particularly focused on the following, ensuring that the bank adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times: * Slick digital account opening, and in life servicing. * Customer contact via telephony, email and in-app communications. * Payment and reconciliation activity. * Treasury operations. * Customer due diligence through Know Your Customer, Know Your Business. * Lending pipeline management. * Quality assurance and control. * Issue resolution. * Effective record keeping and data management. * Support of all change initiatives. Role Description The Customer Service Advisor will be responsible for 1st line customer service support for the Bank’s Retail and SME customers via Chat (Online) and Telephony, together with Back Office activities to support the smooth running of the function. They will be the focal point for customers – delivering exceptional service whilst living our values and speaking a language our customers will understand and understanding the business and banking challenges our customers face.   Principal Accountabilities * To field inbound communications from customers – either over voice, chat or social media – to action their requests, resolve their issues and manage complaints through to resolution. * You’ll be responsible for case management, and this may include outbound customer communications, payments and letter writing. * Some of the key exceptions you’ll be dealing with will include KYC, complaints, vulnerable customers, deceased/power of attorney cases and SME customers who might have complex needs. * To proactively identify areas for process improvement and to seek new and innovative ways to better serve the customer. * To live and breathe the Bank’s values, representing the Bank to customers and speaking to customers in a way that resonates. * To support other teams as appropriate, where customer communication or engagement is required.   Personal Attributes & Experience * Strong customer service experience, having worked in customer facing and or telephone service roles. * Experience using core banking systems and familiar with the use and application of social media as a form of interaction. * Experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution. * Experience of core processes (e.g. account opening, servicing and closing, payments processing, complaint handling, KYC case referrals, general enquiry management). * Experience in working with workflow / task management tools. * Knowledge of financial services rules and guidelines. * Excellent oral and written skills as they will be constantly communicating with customers. * Enthusiastic and articulate, whilst being motivated by a need to help people. * A problem solver and can create positive customer outcomes in diverse situations. * Conform to our ethical standards and conduct. * Perform administrative tasks related to the customer interaction. * Deliver outstanding customer service as measured through customer satisfaction KPIs. * Manage and monitor service providers for customer quality. * Drive customer service innovation and continuous improvement of process to deliver better customer outcomes. * Act as an ambassador/advocate for Customer within the Bank. * Adhere to quality control requirements and ensure compliance with policy. Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: * Full onboarding support and continued development opportunities * Options for flexible working * Regular social activities * Pension contributions * Discretionary bonus scheme * Private health cover * Life assurance * Family friendly policies including enhanced Maternity & Paternity leave Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.