Customer Service Advisor

About Carvana At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s  process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.  Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for! About the team and position We're looking for a Automotive Technician to join our growing team.  You will be a critical part of a team that handles a wide range of services, from routine maintenance to complex engine and electrical diagnostics. This is an opportunity to grow your skills, work on the latest vehicle technology, and be a part of a company that values expertise and dedication. You'll be responsible for performing a variety of essential services that keep our customers on the road safely. You will work in a fast-paced, high-volume environment, ensuring every service is completed with precision and efficiency.  If you are detail-oriented, have a strong work ethic, and are passionate about automotive care, we want to talk to you.   What you’ll be doing * Diagnose and Repair Vehicle Systems: Perform complex diagnostic tests using specialized tools, scan tools, and technical manuals to identify the root cause of mechanical, electrical, and electronic issues. Execute repairs on a wide range of vehicle components and systems, including engines, transmissions, brakes, suspension, steering, air conditioning, and electrical systems, following manufacturer specifications and industry best practices. * Complete Scheduled Maintenance and Factory Recalls: Perform comprehensive scheduled maintenance services (e.g., major interval services, timing belt replacements) and execute factory recall campaigns, ensuring all necessary updates and repairs are completed accurately and efficiently. * Customer Communication: Accurately document all services performed and communicate any findings to the Service Advisor. Communicate findings clearly to service advisors, advise on additional necessary repairs or maintenance, and ensure complete transparency with the customer's vehicle issues and solutions. * Operational Excellence: Adhere to all dealership and OEM procedures for service work. Maintain a clean, safe, and organized work environment, ensuring tools and equipment are properly stored and maintained. * Team Collaboration: Work collaboratively with fellow technicians, parts team members, and service advisors to ensure a smooth and seamless workflow. * Continuous Learning: Stay up-to-date with the latest automotive technology and repair techniques through ongoing training and certification programs. Be a resource for junior technicians, sharing your knowledge and helping to foster a culture of continuous improvement.   What you should have * 5+ years of experience as an Automotive Technician in a dealership or reputable independent shop. * Foundational knowledge of automotive systems, including engine, transmission, brakes, and tires. Familiarity with a wide range of vehicle makes and models is a plus. * ASE certifications are highly preferred, with a focus on areas relevant to your specialization. OEM-specific training and certifications are a significant plus. * Proven ability to diagnose and repair complex automotive issues. * Expertise in using diagnostic software and specialized tools. * Strong problem-solving and critical thinking skills. * Excellent communication and time management skills. * A strong commitment to quality and attention to detail. * Ability to work efficiently in a fast-paced environment while maintaining high standards. * Ability to physically operate vehicle equipment and tools - must be able to lift up to 60 pounds independently What we’ll offer in return * Full-Time Position with a competitive hourly wage * Medical, Dental, and Vision benefits * 401K with company match * A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more * A great wellness program to keep you healthy and happy, both physically and mentally * Access to opportunities to expand your skillset and share your knowledge with others across the organization * A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development * A seat in one of the fastest-growing companies in the country   Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Must be able to read, write, speak and understand English * Must be at least 18 years of age * Must have a valid driver's license * The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions * Will be required to use personal protective equipment to prevent exposure to hazardous materials * May be required to work overtime and weekends. * Frequent standing and sitting with varying periods of each * May at times require working different shifts * Lift up to 60 pounds frequently * Walk up to three miles each day   Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.    Legal stuff Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.   Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.   Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Carvana At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s  process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.  Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for! About the team and position We're looking for a Automotive Technician to join our growing team.  You will be a critical part of a team that handles a wide range of services, from routine maintenance to complex engine and electrical diagnostics. This is an opportunity to grow your skills, work on the latest vehicle technology, and be a part of a company that values expertise and dedication. You'll be responsible for performing a variety of essential services that keep our customers on the road safely. You will work in a fast-paced, high-volume environment, ensuring every service is completed with precision and efficiency.  If you are detail-oriented, have a strong work ethic, and are passionate about automotive care, we want to talk to you.   What you’ll be doing * Diagnose and Repair Vehicle Systems: Perform complex diagnostic tests using specialized tools, scan tools, and technical manuals to identify the root cause of mechanical, electrical, and electronic issues. Execute repairs on a wide range of vehicle components and systems, including engines, transmissions, brakes, suspension, steering, air conditioning, and electrical systems, following manufacturer specifications and industry best practices. * Complete Scheduled Maintenance and Factory Recalls: Perform comprehensive scheduled maintenance services (e.g., major interval services, timing belt replacements) and execute factory recall campaigns, ensuring all necessary updates and repairs are completed accurately and efficiently. * Customer Communication: Accurately document all services performed and communicate any findings to the Service Advisor. Communicate findings clearly to service advisors, advise on additional necessary repairs or maintenance, and ensure complete transparency with the customer's vehicle issues and solutions. * Operational Excellence: Adhere to all dealership and OEM procedures for service work. Maintain a clean, safe, and organized work environment, ensuring tools and equipment are properly stored and maintained. * Team Collaboration: Work collaboratively with fellow technicians, parts team members, and service advisors to ensure a smooth and seamless workflow. * Continuous Learning: Stay up-to-date with the latest automotive technology and repair techniques through ongoing training and certification programs. Be a resource for junior technicians, sharing your knowledge and helping to foster a culture of continuous improvement.   What you should have * 5+ years of experience as an Automotive Technician in a dealership or reputable independent shop. * Foundational knowledge of automotive systems, including engine, transmission, brakes, and tires. Familiarity with a wide range of vehicle makes and models is a plus. * ASE certifications are highly preferred, with a focus on areas relevant to your specialization. OEM-specific training and certifications are a significant plus. * Proven ability to diagnose and repair complex automotive issues. * Expertise in using diagnostic software and specialized tools. * Strong problem-solving and critical thinking skills. * Excellent communication and time management skills. * A strong commitment to quality and attention to detail. * Ability to work efficiently in a fast-paced environment while maintaining high standards. * Ability to physically operate vehicle equipment and tools - must be able to lift up to 60 pounds independently What we’ll offer in return * Full-Time Position with a competitive hourly wage * Medical, Dental, and Vision benefits * 401K with company match * A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more * A great wellness program to keep you healthy and happy, both physically and mentally * Access to opportunities to expand your skillset and share your knowledge with others across the organization * A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development * A seat in one of the fastest-growing companies in the country   Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Must be able to read, write, speak and understand English * Must be at least 18 years of age * Must have a valid driver's license * The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions * Will be required to use personal protective equipment to prevent exposure to hazardous materials * May be required to work overtime and weekends. * Frequent standing and sitting with varying periods of each * May at times require working different shifts * Lift up to 60 pounds frequently * Walk up to three miles each day   Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.    Legal stuff Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.   Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.   Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.