Head of Customer Success (all genders)

ABOUT US Our mission at Avelios is to unlock clinical data to power seamless healthcare operations for better patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals, doctors & nurses to provide their patients with the best possible care. We are growing fast and want to keep expanding our team and business to fundamentally digitize healthcare for the better. We appreciate different backgrounds and see diversity as one of our strengths. THE TEAM AND ROLE As Head of Marketing (all genders), you won’t inherit a playbook—you’ll write it. You set up Avelios’ marketing function and play a key role in shaping our story, brand and growth strategy behind our next stage of scale. At the same time, your work will have a meaningful impact far beyond marketing metrics. By helping hospitals adopt modern, AI-native software, you contribute to transforming one of society’s most important infrastructures: healthcare. Few roles offer the chance to combine meaningful impact with this level of ownership and creative freedom. YOUR RESPONSIBILITIES * Establish our company as a trusted healthcare leader by translating market insights, customer needs and product strengths into a clear growth narrative * Lead multi-channel demand generation campaigns that generate measurable revenue impact, optimized through experimentation and analytics * Create high-quality, targeted content that educates stakeholders and establishes thought leadership in AI-native healthcare transformation * Develop and lead a lean, high-impact team while fostering ownership and leveraging agencies and partners YOUR QUALIFICATIONS * Completed degree from a top-ranked business school with a focus on marketing or a journalistic education * Proven experience in a similar marketing role, ideally in a top-tier agency, scale-up or SaaS environment * Excellent leadership skills with an entrepreneurial mindset to get things done * Keen interest in healthcare technology with the ability to craft engaging, professional content tailored to hospital and healthcare audiences * Fluency in German and English, both written and spoken YOUR BENEFITS * A promising opportunity to establish a marketing function in a scale-up backed by leading international VCs, SAP and Fresenius * An international, informal team structure in a motivating scale-up atmosphere, allowing you to participate directly in our growth story and the overall success of Avelios * A virtual stock option package (VSOP) that lets you benefit from Avelios’ long-term value creation * A monthly meal allowance of up to 75 euros, full coverage of the Deutschlandticket, Urban Sports Club or a subsidized Wellpass membership, a bike leasing program and Corporate Benefits that give you access to discounts from a wide range of providers in various areas

YOUR JOB Are you energized by turning existing customer relationships into new growth? Do you thrive when commercial ownership, stakeholder management, and closing responsibility come together? As Account Manager, you will own upsell and cross-sell opportunities across named accounts, working closely with Customer Success and Professional Services to convert flagged customer potential into signed deals. If you are an experienced sales professional ready to drive expansion revenue at DataGuard, then join us on our journey. WE PROTECT THE PEOPLE BEHIND THE DATA We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and with offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities, and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks. WHAT YOU'LL BE DOING * You take ownership of expansion revenue across a portfolio of named accounts and drive sustainable customer growth * You transform customer success stories into commercial opportunities and consistently exceed expansion targets * You work hand-in-hand with Customer Success and Professional Services to identify upsell and cross-sell potential at the right moment * You create and execute strategic account plans that deepen customer engagement and accelerate revenue growth * You lead commercial conversations with confidence, navigating complex stakeholder environments and closing impactful deals * You maintain a strong pipeline, forecast accurately and drive expansion opportunities from first conversation to signed contract * You collaborate closely with the wider Sales team and report directly to the Head of Sales, playing a key role in DataGuard's growth journey WHAT YOU'LL GET IN RETURN * The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world. * Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs. * Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market. * Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget. * Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward THE QUALITIES YOU'LL NEED FOR A SUCCESSFUL CAREER AT DATAGUARD * You bring several years of success in B2B SaaS Sales, Account Management or Customer Success * You have consistently achieved revenue targets through upselling and cross-selling * You know how to turn customer needs into impactful commercial opportunities * You are comfortable engaging and negotiating with senior decision-makers * You think strategically, but never lose sight of execution and results * You take ownership, move with urgency and thrive in a target-driven environment * You build lasting customer relationships while driving measurable business outcomes * You are fluent in German and English LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS: No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you! #LI-DNI