Sökresultat för "Retail Store Management "

Chi e' JD Group Fondato nel 1981 e quotato nell'indice FTSE 100, JD Group è un retailer multicanale leader a livello mondiale nei settori della moda sportiva, dell'outdoor e del fitness. Guidati dall'innovazione, dall'eccellenza e da una cultura che mette al primo posto le persone, la nostra visione è quella di diventare il retailer omnicanale più affidabile e dinamico al mondo. Accogliamo persone di ogni background per costruire insieme il futuro del settore. Come nostro brand di punta, JD Sports è leader di settore nello stile urbano, combinando perfettamente retail fisico e digitale per offrire un’esperienza distintiva. Proponiamo un’esperienza di acquisto premium, unendo marchi riconosciuti a livello globale come Nike e Adidas a marchi propri forti ed esclusivi. Siamo un team dinamico, ambizioso e determinato: ti unisci a noi? Panoramica del ruolo Come Assistant Manager, la tua missione sara’ ottimizzare i processi interni e fornire supporto strategico nelle decisioni, collaborando con tutti i reparti per garantire che il team esprima in pieno il proprio potenziale e contribuisca ai risultati di business.   Responsabilità principali * Supporterai lo/a Store Manager nelle operazioni quotidiane del punto vendita per contribuire al raggiungimento degli obiettivi di vendita e dei KPI principali. * Guiderai e supporterai il team sul piano vendita, assegnando attività, garantendo un servizio di qualità e mantenendo gli standard JD durante tutta la giornata. * Contribuirai allo sviluppo delle persone offrendo feedback in tempo reale e rafforzando le aspettative definite dallo/a Store Manager. * Manterrai gli elevati standard di presentazione e operatività JD, inclusi disponibilità prodotto, accuratezza dei prezzi, ordine degli spazi espositivi e sicurezza dell’ambiente di negozio. * Gestirai attività operative chiave come supporto alle operazioni di cassa, controllo dei registratori, gestione delle consegne, inventari e procedure di apertura/chiusura, segnalando eventuali criticità.   Competenze ed esperienza richieste * Esperienza precedente in un ruolo gestionale o di supervisione nel retail, come Assistant Store Manager o Supervisor, che sappia dimostrare capacità di supporto alla leadership. * Spiccate capacità di leadership, con abilità nel guidare, sviluppare e motivare il team nel rispetto delle priorità del negozio. * Sicurezza nell’interpretare KPI e dati di vendita per supportare decisioni commerciali e adattare le priorità. * Eccellenti capacità comunicative e relazionali, con attenzione al supporto del team e a interazioni professionali con la clientela. * Esperienza comprovata nel migliorare le performance di vendita e contribuire al raggiungimento dei KPI in contesti retail.   Caratteristiche preferenziali * Passione per retail, sport, moda e desideroso di rappresentare il brand JD. * Approccio professionale e proattivo, orientato al problem solving * Operatività e impegno nel guidare attraverso l’esempio in tutte le aree del negozio. * Resilienza, adattabilità e capacità di mantenere la calma sotto pressione. * Orientamento al cliente con forte attenzione a offrire un’esperienza premium   Cosa offriamo Siamo orgogliosi di essere un datore di lavoro che garantisce pari opportunità, impegnato a creare un ambiente in cui chiunque sia valorizzato e rispettato e possa esprimere il proprio potenziale. Celebriamo la diversità dei nostri team e lavoriamo per garantire che tutte le persone, indipendentemente da background, identità o esperienze personali, possano crescere e contribuire in modo significativo. Se entrerai a far parte della nostra azienda, di successo e in continua evoluzione, ti incoraggeremo a sostenere le nostre priorità strategiche: mettere le persone al primo posto, guidare l’innovazione digitale, comprendere a fondo la clientela e perseguire l’eccellenza operativa. Siamo sempre alla ricerca di nuove opportunità di crescita e accogliamo con entusiasmo chi desidera avere un impatto positivo ogni giorno. Sappiamo quanto impegno e dedizione chi lavora con noi investa nel successo di JD Sports e, in cambio, offriamo un salario e benefit competitivi: * Retribuzione: II Livello, ccnl Commercio, RAL: €31.429,16 – €33.000 * Bonus a raggiungimento risultati * Sconto dipendenti su acquisti nei negozi del Gruppo e online * Opportunità di sviluppo professionale e formazione continua * Soft Welfare: convenzioni aziendali (piattaforme Vipdistrict e Well Makers) e accesso alla piattaforma Thelus Resta inteso che l’elenco di tali attività ha carattere esemplificativo e non esaustivo e che, pertanto, la Società potrà legittimamente richiedere di svolgere altre mansioni riconducibili al medesimo ruolo, qualora fosse necessario per il buon andamento della SocietàTi chiediamo di inserire nel CV l'autorizzazione al trattamento dei tuoi dati personali ai sensi del Regolamento UE n. 679/2016 e della legislazione italiana vigente. Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03. Il gran numero di candidature che la nostra azienda attrae, richiede attenta analisi. Se non ricevi un nostro contatto entro le prime due settimane successive alla candidatura, ti preghiamo di ritenerti libero/a di valutare altre opportunita’ o tenere monitorata la nostra Career Page e seguire la nostra pagina Linkedin per rimanere aggiornato su ogni opportunità. Fascia Salariale €31.429,16—€33.000 EUR

Ben jij.. een sneakerfreak en wil jij graag deel uit maken van een toonaangevende en internationale retailorganisatie in modieuze sneakers en sport- en casual kleding? Ben je gedreven, heb je leidinggevende capaciteiten en ambitie om verder door te groeien? Dan is een baan bij onze JD winkel in Genk jou op het lijf geschreven!   De uitdaging.. Voor onze JD winkel in Genk, zijn we op zoek naar een enthousiaste Store Manager. Ben jij gedreven en wil je je focussen op het verhogen van sales? Stuur jij je team aan op een optimale winkel uitstraling en het verhogen van het klant- en servicegerichteid en kun je daarnaast zorgen voor het optimaliseren van voorraad en het logistieke proces? Dan ben jij de Store Manager die wij zoeken. *  Je bent verantwoordelijk voor de totale gang van zaken binnen jouw winkel; *  Realiseren van een optimaal omzetresultaat conform de gestelde targets en richtlijnen; *  Je coacht en motiveert jouw team op klant- en servicegerichtheid; *  Je bent verantwoordelijk voor de uitvoering van een goede en correcte winkelpresentatie (visual merchandising) conform de richtlijnen; *  Je bent verantwoordelijk voor het opleiden, motiveren, enthousiasmeren en informeren van jouw team zodat deze zich zo goed mogelijk kunnen ontwikkelen.   Wij bieden jou.. *  Uitdagende baan bij een grote internationale retailorganisatie; *  Vele mogelijkheden om je verder te ontwikkelen en door te groeien; *  Marktconform salaris; *  Personeelskorting op de volledige collectie.   Jij kan ons bieden.. * Aantoonbare management ervaring in de retail (minimaal 2 jaar); * Een sterke persoonlijkheid en kan goed omgaan met werken onder druk; * Flexible inzetbaar, een echte teamplayer en stressbestendig; * Kritisch en resultaatgericht; * Houdt van de uitdaging om gestelde doelen te realiseren; * Kwaliteiten als leiderschap, klant -en servicegerichtheid en goede commerciële vaardigheden.   Over JD Sports JD Sports is de marktleider in Engeland als het gaat om Sport Fashion artikelen en staat bekend als “King of Trainers” door de exclusieve sneaker collectie. Wereldwijde topmerken zoals Nike, North Face en Adidas worden gecombineerd met eigen merken zoals Supply & Demand, McKenzie, Carbrini en Pink Soda Sport. JD Sports heeft 25 winkels in Nederland en dringt ook door tot de Europese markt met winkels in o.a. Frankrijk, Duitsland, Spanje, Italië, België, Denemarken & Zweden. De internationale groei stopt niet in Europa; de stap naar Azië is al gezet met winkels in Maleisië en Australië. JD Sports is continu aan het groeien, dus wil jij hier onderdeel van uitmaken? Solliciteer dan direct!   Een referentiecheck en integriteitscontrole via het waarschuwingsregister van de stichting Fraude Aanpak Detailhandel is onderdeel van de sollicitatieprocedure.

OVERVIEW: As a Retail Operations Team Member at Gymshark's newly opened flagship store on Bond Street, New York City you'll be a true brand ambassador, embodying our culture and values in every interaction. Passionate about fitness and the Gymshark brand, you'll provide customers with expert product knowledge and exceptional service, ensuring they have an inspiring and empowering shopping experience. You’ll actively contribute to store operations, maintain a vibrant store environment, and work alongside your team. PAY RANGE - The range is between $18.50-$20.00. The base pay offered is based on market, experience, and skills WHAT YOU'LL BE DOING: * Be a role model in product expertise, operational best practices, and brand representation, while training and sharing knowledge with the wider team. * Assist in stock management, deliveries, and replenishment to ensure the store is always ready to serve customers and capitalise on sales opportunities.  * Ensure the safety and well-being of both customers and team members, adhering to health, safety, and loss prevention protocols at all times.  * Maintain a clean, organised, and welcoming space, addressing customer needs quickly and efficiently to uphold a seamless shopping experience.  * Deliver an exceptional customer experience by welcoming every community member with enthusiasm, ensuring they feel valued and inspired.  * Feedback and contribute to a culture of continuous learning, both individually and as part of the team. * Embody Gymshark's culture and values in every interaction, passionately representing the brand and fostering a positive, inclusive community experience.   WHAT YOU'LL NEED: * Retail Customer Service Excellence: Proven recent experience of working in a fast-paced retail store with the ability to engage with customers, understand their needs, and provide exceptional service to ensure a positive shopping experience.  * Product Handling & Stock Management: Experience of assisting with inventory management, restocking shelves, and ensuring products are well-kept and properly displayed. * Problem Solving: Ability to handle customer inquiries, complaints, or issues in a calm, professional manner while finding quick, effective solutions. * Adaptability: Ability to adjust to changing store needs, from new product arrivals to shifts in customer traffic and seasonal demands. * Attention to Detail: Experience of ensuring the store is tidy, products are well-organised, and stock is accurately managed to create a welcoming shopping environment. * Team Collaboration: Ability to work as part of a team, supporting colleagues and working together to achieve store goals and deliver excellent service. * Communication Skills: Clear, friendly, and effective communication with customers and team members to build rapport and share product information. * Sales Goal Orientation – Motivated to meet individual and team sales targets, contributing to the overall success of the store.  * Positive Attitude & Enthusiasm: Bringing energy, positivity, and a passion for fashion to every customer interaction and team collaboration * Willingness to Learn about product, systems, processes, customer journey and our community. * Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness * Commitment to working where and when the retail teams need you on weekends and bank holidays  * Full eligibility to work in the US * Ability to lift up to 50lb BELONGING AT GYMSHARK. Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com.

Job Description WHAT YOU WILL DO As a Workforce Management Expert, you translate labour standards and labour demand into practical, store‑ready workforce plans. You define how many people are needed, in which roles, with which skills and in which shift patterns, ensuring staffing is realistic, compliant, fair and scalable across store formats and markets. You will: Own and maintain the global WFM scheduling rulebook, defining how staffing and scheduling should be built Ensure scheduling rules are aligned with global standards, local labour regulations and operational needs Define standard rosters by store format and segment, including role mix and coverage by daypart Translate labour hours into recommended staffing levels by role, skill and time of day Create and maintain shift templates aligned with demand peaks, customer flows and operational rhythms across front of house, back of house and omnichannel Define and evolve skill logic to reflect operational changes and new store initiatives Partner with Sales Markets to integrate local labour laws into the global WFM logic Collaborate closely with Labour Standards and Labour Demand Experts to ensure smooth integration into staffing and scheduling logic Work with Tech and WFM product teams to translate rules into system configuration and algorithm inputs Provide expert guidance and support to markets on scheduling, staffing logic and skills Support problem‑solving and root‑cause analysis related to staffing or scheduling performance issues WHO YOU WILL WORK WITH You will work closely with Sales Markets, Labor Standards and Labor Demand teams, Tech and WFM product teams, as well as global Retail Operations and Controlling stakeholders. In this role, you act as a subject‑matter expert and trusted partner across functions. WHO YOU ARE You are a structured and analytical expert who understands both the logic behind workforce planning and the realities of store operations. We are looking for people with: Deep experience within workforce management, scheduling optimisation or WFM systems Strong understanding of retail store operations and labour planning Solid knowledge of labour regulations and scheduling compliance requirements Experience translating analytical models and rules into practical, operational guidance Strong documentation skills and high attention to detail Confidence working cross‑functionally and influencing without formal authority Fluency in English, both written and spoken WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here WHY YOU’LL LOVE WORKING HERE At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. An example of our benefits: 25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET). H&M Incentive Programme – HIP. Learn more about the programme here. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here. This is a permanent position based in Stockholm, please send your CV in English as soon as possible. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

The Role… We are seeking a sophisticated and detail-driven Operations Lead to oversee the operational excellence of our Soho Home Studio. In a luxury furniture retail environment where presentation, precision, and client experience are paramount, this role is responsible for ensuring that all operational functions run seamlessly behind the scenes to support an elevated, design-led customer journey. You will take ownership of inventory strategy, stockroom standards, and operational systems, ensuring the studio reflects the highest level of organization and care. As a key leader within the space, you will partner closely with the sales team to ensure product availability, maintain impeccable display standards, and deliver a seamless flow of goods from warehouse to floor. Main Duties… Operational Leadership & Studio Excellence * Champion operational excellence across the studio, ensuring all processes reflect the standards of a luxury retail environment. * Develop and refine systems that support efficiency, accuracy, and a seamless client and team experience. * Act as the operational lead, bridging communication between the studio, the UK and warehouse partners * Oversee the shop floor, while maintaining a strong focus on Daily Sales Targets. * Proactively identify opportunities to enhance workflows, improve inventory visibility, and elevate overall performance. * Oversee all inventory across furniture, décor, and textiles, ensuring accuracy, availability, and proper allocation between display and selling stock. * Lead and execute monthly stocktakes with a high level of precision, resolving discrepancies with urgency and accountability. * Manage replenishment planning, aligning stock levels with sales trends and client demand. * Ensure all inbound shipments are received, quality-checked, and seamlessly integrated into the stockroom and sales floor. * Partner with the sales and visual teams to maintain impeccable presentation standards across all studio displays. * Oversee ex-display lifecycle management, including tracking, seasonal transitions, and returns to warehouse. * Ensure alignment of studio displays with global directives, maintaining consistency across UK/US standards. * Maintain clear visibility of out-of-stock display items and drive timely resolution to protect the client experience. * Own and maintain all operational reporting tools and documents, ensuring they are consistently accurate and actionable, including: * Ex-display inventory and returns tracking * Warehouse (LA/NJ) coordination for display pieces * Backstock and sellable inventory management * Studio display out-of-stock reporting * Customer wishlist tracking to support sales follow-up * Utilize reporting to inform decision-making and improve operational performance. * Oversee the swatch program, ensuring timely ordering, organization, and delivery to clients and designers. * Support the sales team with accurate inventory information and efficient stock access to enhance service levels. * Set and maintain stockroom organization, ensuring a clean, efficient, and highly functional back-of-house environment. * Implement systems that enable ease of access, clarity, and speed for the team. * Uphold a standard of care and attention that reflects the quality of the Soho Home brand. * Lead, train, and develop team members on operational standards and expectations. * Create monthly trainings to ensure the studio team understands the full scope of operations. * Foster a culture of accountability, precision, and pride in execution. * Serve as a role model in professionalism, organization, and cross-functional collaboration. * Perform all other duties as assigned by Manager/Supervisor Requirements... * Have a proven 3 years' experience in a similar role within a luxury retail store. * Be able to deliver a high level of customer service.  * Communicate honestly, openly, and constructively.  * Have a creative flair and be able to talk about colors, styles, and trends in interiors with confidence.  * Demonstrate flexibility and innovation in recognizing and reacting to the changing retail environment.  * Be a strong team member.  * Experience in furniture and lighting is an advantage.  * Proficient in Google Docs, Excel, and Microsoft Office. Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the store to others. * Must be able to move, pull, carry, or lift at least 50 pounds. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $70,500—$70,500 USD

Trading from 100 stores Blacks supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm and Eurohike. Role Overview: Being part of the store’s Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management. This is a part time role. Contracted hours - 36 Customer Service * Provide customers with excellent levels of Customer service. * Deal with customer complaints and enquires, providing the best possible outcome. * Ensure the personal appearance of sales staff is in line with company guidelines. * Have an understanding of the Customer Service measuring programme. Sales * Ensure that targets are achieved and, where possible, exceeded. * Monitor staff service levels in order to maximise store sales. * Utilise in-store devices, making sure that the customer is offered the whole product range. * Use reports to assist you in product placement of key selling lines. Visual Merchandising * Attract, engage and motivate customers into making purchases in store by using the latest visual techniques. * Provide assistance with the maintenance of standards on the sales floor. * Keep stock clean and presentable at all times. * Retail Management experience would be advantageous * Excellent Time Management skills * Strong verbal and written communication skills. * IT skills- Microsoft Outlook, Word and Excel. Training & Development * Encourage personal progression throughout your store * Provide assistance with the induction and training of new starters. * Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments. Skills/Experience/Knowledge Needed  * Retail Supervisor experience would be advantageous. * Excellent Time Management skills * Strong verbal and written communication skills. * IT skills- Microsoft Outlook, Word and Excel.   We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits: * Holiday Allowance * Staff Discount On JD Group and other brands within the organisation, * Pension Scheme * Personal development opportunities to learn and develop at work. Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.

JOIN US AS OUR NEW STORE SALES MANAGER - LEAD THE WAY IN RETAIL EXCELLENCE! 🚀 Elevate your career and step into the spotlight with OurCompany, a trailblazer in the UK retail sector. 💡 OurCompany stands at the forefront of the retail industry, with a network of over 250 stores across the UK and a thriving online platform that reaches millions. We are dedicated to providing exceptional service and a diverse range of products to all our customers. Discover more about our journey at ourcompany.com and see why we are celebrated as pioneers in retail innovation. We are searching for a motivated and visionary Store Sales Manager to spearhead our store operations, driving sales, and exceeding expectations. 🌈🎯 WHAT YOU WILL DO AS A STORE SALES MANAGER: * Forge a high-performing team to surpass sales goals and key performance indicators (KPIs) 📊 * Maintain excellence in customer service and store presentation 🌟 * Develop and execute innovative sales strategies to maximise performance 📘 * Work collaboratively with other managers to streamline merchandising and inventory processes 👥 * Cultivate team growth through recruiting, training, and developing employees 🌿 If you're driven by challenge, excel in a fast-moving environment, and are ready to propel our store to the forefront of the retail industry, we want you on our team! BENEFIT FROM JOINING OUR TEAM: * Competitive salary plus a lucrative bonus structure 💷 * Clear pathways for career progression and personal development 🌈 * An encouraging, team-oriented work atmosphere 🙌 * Exclusive employee discounts on our wide range of products 🛒 * Access to professional training and development programs 🔧 * Participate in exciting and engaging store events and promotional activities 🎈 COULD YOU BE THE PERFECT FIT? We're excited if you: * Possess a proven track record in retail management, demonstrating success in meeting or exceeding sales targets 🎖 * Are committed to delivering unparalleled customer service 🌈 * Showcase robust leadership, communication, and organisational abilities 💬 * Exhibit a keen commercial awareness and entrepreneurial mindset 🌍 * Carry a positive attitude and adept problem-solving skills 🕵️‍♀️ We're eagerly awaiting your application. Let's reach new heights together and redefine retail success! Apply Today and Shape the Future of Retail with OurCompany! 💫 Head over to our careers page at ourcompany.com/careers to submit your application. OurCompany is devoted to promoting diversity and inclusivity within our team. We welcome applications from all individuals, regardless of gender, ethnicity, age, or background. Become part of a team where your efforts are truly valued. 🌟

TUS TAREAS YOUR MISSION AS SALES ASSISTANT You will be the face of Flabelus, welcoming every customer and turning each visit into a unique, memorable experience. Your mission is to provide outstanding service, drive sales, and ensure the store runs smoothly, always embodying our brand values. We want someone dynamic, warm, and proactive — someone who loves fashion, enjoys connecting with people, and thrives in a boutique environment. YOUR RESPONSIBILITIES  Sales & Customer Experience * Understand and work toward daily and monthly sales goals. * Apply sales strategies defined by management. * Offer warm, personalized, brand-aligned service.  Teamwork & Collaboration * Actively participate in team sales challenges. * Support colleagues and maintain a positive, collaborative work environment. * Communicate issues to the Manager and suggest improvements when needed.  Store Operations & Organization * Follow internal processes to ensure smooth daily operations. * Support with stock organization and inventory control. * Handle returns, online exchanges, and order follow-ups. Reporting & Maintenance * Complete store documents (Excel reports, incident logs, stock tracking, etc.). * Help maintain the store’s visual and operational standards. TU PERFIL WHO ARE WE LOOKING FOR? * Outgoing, friendly, and customer-focused personality. * Passion for fashion and attention to detail. * Positive, problem-solving attitude and eagerness to learn. * Ability to multitask and work well in a team. * Preferred: intermediate English level and experience in premium brands. WHAT MAKES YOU A “FLABELUS PERSON”? * Positive mindset and problem-solving energy * Sensitivity to art, fashion, and literature * Commitment to sustainability and conscious fashion * Team spirit, empathy, and collaboration * Clear and honest communication * Passion for growth and exceeding expectations

Job Description WHAT YOU WILL DO As Retail Labour & Productivity Manager, you lead and develop a specialist team while owning the global frameworks for labour standards, workforce planning and productivity across our retail formats. You set the foundations for how labour is planned, deployed and measured, ensuring the right balance between productivity, fairness, customer experience and operational efficiency. You will: Lead, coach and develop a specialist team, setting clear direction, priorities and ways of working Own and continuously improve the end‑to‑end time library, ensuring activity‑based labour standards are accurate, data‑driven and reflect real store operations Define and evolve the role architecture across retail formats, ensuring clarity, consistency and alignment with the operating model Develop and maintain demand and volume driver models, using key predictors such as traffic, transactions and delivery patterns Set seasonality rules and productivity benchmarks to enable accurate labour forecasting and clear performance expectations Act as a subject matter expert on workforce management processes, tools and systems Partner with key stakeholders to embed labour and productivity frameworks into processes, systems and ways of working Support change management and communication related to new labour models, standards and scheduling updates WHO YOU WILL WORK WITH You will work closely with Retail Operations, Workforce Management, Tech, Controlling and Sales Market teams. In this role, you combine people leadership with strong stakeholder partnering to ensure labour and productivity frameworks are effectively implemented and continuously improved across the organisation. WHO YOU ARE You are a confident and structured leader with a strong analytical mindset, comfortable working at the intersection of strategy and operational detail. We are looking for people with: Solid experience within workforce management, labour standards, productivity modelling or operational analytics Experience working with scheduling systems, labour forecasting tools and retail workforce platforms Proven leadership experience, with the ability to coach and develop specialist teams Strong analytical skills and the ability to translate insights into clear, actionable recommendations Experience working in complex retail or large‑scale operational environments Fluency in English, both written and spoken WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here WHY YOU’LL LOVE WORKING HERE At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. An example of our benefits: 25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET). H&M Incentive Programme – HIP. Learn more about the programme here. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here. This is a permanent position based in Stockholm, please send your CV in English as soon as possible. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application

DO SOMETHING AMAZING EVERY DAY We are looking for an Assistant Store Manager to Pull & Bear Mall of Scandinavia As an Assistant Store Manager at Pull&Bear Mall of Scandinavia, you will play a key role in leading the store together with the Store Manager. You will inspire, coach and develop your team while driving sales, delivering an outstanding customer experience and ensuring excellent store operations every day. This is a role for someone who thrives in a fast-paced retail environment, enjoys developing people and has a passion for fashion, commerciality and creating great results through teamwork. Your Responsibilities Leadership & People - support, coach and inspire the team to achieve their full potential through regular feedback, training and development. Commercial Performance - analyse sales, KPIs and commercial opportunities to maximise store performance and achieve business goals. Customer Experience - ensure every customer receives an exceptional shopping experience by leading through example and maintaining high service standards. Visual Merchandising - work closely with the Visual Commercial team to ensure product presentation reflects the Pull&Bear brand while driving sales through inspiring displays and commercial decisions. Operations & Store Standards - ensure efficient daily operations, stock management and compliance with company procedures and operational standards. Planning & Organisation - support scheduling, productivity and resource planning to ensure the right people are in the right place at the right time. Health, Safety & Wellbeing - promote a safe, inclusive and positive working environment where wellbeing and teamwork are always a priority. Loss Prevention & Sustainability - contribute to stock accuracy, inventory management, shrinkage control and sustainable ways of working. Collaboration - partner closely with the Store Manager and Area Team to continuously improve store performance and create an engaging workplace. BE YOURSELF – What You Bring Previous leadership experience within retail, preferably in fashion. Strong commercial awareness with the ability to analyse results and identify opportunities. A genuine passion for fashion, people and creating memorable customer experiences. A positive and inspiring leadership style that motivates and develops others. Confidence to make decisions, take initiative and adapt in a dynamic environment. Excellent organisational skills with the ability to prioritise and manage multiple tasks. Strong communication skills and a collaborative mindset. A role model who leads by example and embraces change with energy and enthusiasm. AT INDITEX WE LOVE YOU FOR WHO YOU ARE! As one of the world's leading fashion companies, we celebrate diversity, champion inclusion and are committed to creating equal opportunities for everyone. We proudly support the LGBTQI+ community and believe our differences make us stronger. We are also committed to making our recruitment process accessible and inclusive by providing reasonable adjustments whenever needed. Apply now and take the next step in your leadership journey with Pull&Bear!

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Edo State - Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Edo State – Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Akwa Ibom State - Uyo and Abak Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Akwa Ibom State – Uyo and Abak About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Rivers State -  Obio-Akpor, Port Harcourt, and Ikwerre About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Job Description WHAT YOU’LL DO As a Retail Analytics Manager, you will lead and develop a team of Data Analysts within the Retail unit. You combine people leadership with operational contribution, ensuring both strong delivery and continuous competence development. Key responsibilities include: Build, coach, and develop a high-performing analytics team while fostering a culture of curiosity, experimentation, and continuous improvement. Define and evolve the analytics vision by establishing long-term measurement frameworks, KPI governance, and a roadmap for advanced analytics that supports retail strategy. Act as a strategic partner to senior leaders, proactively identifying opportunities where analytics can unlock value and influence key decisions. Turn complex business challenges into structured analytical initiatives aligned with commercial priorities. Set standards for data quality, analytical accuracy, and impactful storytelling, ensuring reliable and actionable insights across the organization. Oversee analytics projects across functions, ensuring insights are timely, actionable, and embedded in strategic decision cycles. WHO YOU’LL WORK WITH You will work closely with stakeholders across Retail and beyond, and peer Data Analyst Managers to ensure strong collaboration and drive aligned, data-driven decision-making. WHO YOU ARE We are looking for people with… → Years of experience in analytics and/or business development → Deep expertise in data analytics, strong problem-solving capabilities and the ability to turn complexity into clear, actionable insights → Proven experience leading complex analytics initiatives and projects → Strong stakeholder management skills and the ability to build relationships across functions and contribute to Communities of Practice → Experience leading, coaching and developing others → A strong understanding of fashion retail, with deeper knowledge of the physical store environment And people who are… → Strategic thinkers who combine analytical rigour with clear and effective communication → Proactive and confident in driving initiatives forward while delivering high-quality outcomes → Engaging and structured leaders who create clarity, accountability and high-performing teams → Open and flexible, thriving in dynamic and evolving environments → Collaborative and motivated by shaping the future together with others WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here. This is a permanent position based in Stockholm. Please submit your CV in English as soon as possible. Also note that, due to the summer holiday period, the recruitment process may take slightly longer than usual. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application

Volumental is the footwear industry’s leading FitTech™ company, using 3D scanning and machine learning to match people with shoes that truly fit. Our vision is “a world without sizes, where every body fits.” We work with brands such as New Balance, Red Wing, Fleet Feet, and Vivobarefoot across 3,000+ stores in 60 countries, with 60M+ foot scans collected, one of the world’s largest datasets of its kind. We’ve always been an AI company at our core. Today, that extends beyond the product into how we build, operating in an AI-native, discovery-driven way to move faster from insight to working solutions. About the role: Volumental’s in-store product is where our technology meets the real world, on the retail floor, in front of real shoppers. The Experience team is responsible for the full interaction: how clerks guide shoppers, how shoppers scan themselves, and how fit recommendations are delivered in seconds. This is where our machine learning and data need to come together--fast, reliably, and in a way people trust. As Senior Product Manager (AI Builder), you’ll own a key part of this experience. You’ll work directly with stores, observe real behavior, and continuously improve how scanning, guidance, and recommendations come together in a live retail environment. You’ll operate in an AI-native way, moving quickly from insight to prototype to decision, while ensuring the intelligence behind the product translates into a simple, intuitive experience for users. What will you do : Lead in-store discovery with shoppers and retail staff to understand real behavior. Take end-to-end responsibility for the experience across clerk-led and self-service flows. Improve speed, clarity, and trust in the scanning and recommendation experience. Prototype collaboratively and iteratively using AI tools (e.g. Cursor, Claude, v0.dev) to explore, validate, and refine ideas before committing engineering resources. Translate complex fit data and machine learning outputs into intuitive user experiences. Work closely with the commercial team and retail partners to ensure real-world impact. Contribute to and thoughtfully shape product strategy with an evidence-informed perspective. Navigate trade-offs thoughtfully, balancing usability, performance, and scalability. Identify friction points and opportunities across the in-store journey. Communicate openly on plans, progress, and decisions. Travel up to 4 times per year as needed. We're excited about you because you are: Passionate about the things you care about and love to make things better. Able to frame problems and opportunities in ways that inspire new ideas and novel approaches to solving them. Autonomous, able to make decisions and move without waiting for permission. Curious, adaptable, and data-driven. Collaborative and a kind team member who fosters collaboration. Open to teaching others and learning new things. We want you to: Have 5+ years of experience in product management or equivalent product-building roles, operating in complex stakeholder or enterprise environments. Have cultivated a strong product sense for interaction design, usability, and human behavior. Be comfortable working directly with customers in physical environments. Build trusted relationships across commercial and retail partners. Actively use AI tools to prototype, test, and iterate on solutions. Have strong discovery instincts, able to listen carefully and surface insights from real-world behavior. Be able to balance speed with reliability in a live retail environment. Be able to make well-reasoned product decisions in ambiguous, real-world situations and see them through. It's a plus if you: Experience working in retail environments or in-store technology Experience working with hardware, sensors, or physical product systems Experience in B2B2C environments (e.g. products involving both business customers and end users) What we can offer you: Personal learning budget and access to coaching Opportunity to work with a great team of 15+ nationalities in our English-speaking office Occupational pension at ITP1 level Flexible Public Holidays Policy Options Program Parental pay top-up Wellness allowance Dog-friendly office Flexible work policy (at least 3 days a week from our Stockholm office) We look forward to hearing from you!