Sökresultat för "Kundtjänstpersonal"

Vill du arbeta i en internationell verksamhet där administration, kundservice och digital utveckling går hand i hand? Trivs du i en roll där du får kombinera struktur, noggrannhet och service med möjligheten att bidra till smartare arbetssätt? Då kan detta vara nästa steg i din karriär.   Om tjänsten Som kundservice-medarbetare på avdelningen för Business Processing blir du en del av vår kunds nordiska verksamhet som arbetar med hantering av finansiella avtal. Rollen innebär ett nära samarbete med både externa partners och interna kontaktytor, där du ansvarar för att säkerställa att inkommande avtalsdokumentation hanteras korrekt och enligt gällande rutiner. Utöver den dagliga administrationen blir du en viktig del av verksamhetens fortsatta digitaliseringsresa. Du deltar i utvecklingen av effektiva processer och bidrar till att skapa en smidig och modern kundupplevelse. Rollen erbjuder stor variation och goda möjligheter att utvecklas utifrån dina erfarenheter, intressen och styrkor. Tjänsten är en del av OnePartnerGroups konsulterbjudande och du kommer därför vara anställd till en början som konsult via oss och uthyrd till vår kund med kontor i Umeå. Tjänsten är på heltid och innebär normala kontorstider mån - fre med fina förmåner och möjligheten till att lära känna en spännande organisation. Exempel på arbetsuppgifter: Hantera och granska inkommande avtalsdokumentation. Ge service och support till externa samarbetspartners och interna kunder. Delta i utveckling och digitalisering av arbetssätt och processer. Bidra i förbättrings- och förändringsarbete. Samarbeta med kollegor inom den nordiska organisationen.   Om dig Vi söker dig som är nyfiken, ansvarstagande och trivs i en roll där kvalitet och service står i fokus. Du arbetar strukturerat, har ett öga för detaljer och motiveras av att hitta lösningar och förbättra arbetssätt. Du har lätt för att samarbeta med andra och uppskattar en arbetsmiljö där förändring och utveckling är en naturlig del av vardagen. Vi ser gärna att du har: God administrativ förmåga och vana att arbeta i olika IT-system. Ett intresse för digitala verktyg och effektivisering av processer. Mycket goda kunskaper i svenska och engelska, både i tal och skrift. Ett serviceinriktat förhållningssätt och god kommunikativ förmåga. Förmåga att arbeta självständigt samtidigt som du är en lagspelare. En positiv inställning, initiativförmåga och vilja att lära dig nytt. Det är meriterande om du har erfarenhet av kundservice, finansiell leasing eller arbete med digitala verktyg och AI. Om företaget Vår kund är en internationell aktör inom finansiering med fokus på att hjälpa företag investera i teknik, utrustning och hållbara lösningar. Genom innovativa finansieringslösningar möjliggör de digital transformation och tillväxt för företag inom en rad olika branscher. Organisationen präglas av samarbete, utveckling och ett starkt fokus på att skapa värde för sina kunder genom effektiva processer och hög service. Intresserad? Låter detta som en roll för dig? Skicka in din ansökan redan idag. Urval och intervjuer sker löpande, vilket innebär att tjänsten kan komma att tillsättas innan sista ansökningsdag. Vi ser fram emot att höra från dig!

The Titan Group provides a broad range of services across the whole wealth value chain – from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to.  As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses.   Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start-up energy and the security of private equity backing. It’s an inspiring time to join the team!   Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best-in-class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals. This role will provide key support to Financial Advisers and Consultants, enabling the delivery of financial and product advice to clients in line with FCA regulations and internal company procedures. This is a fantastic opportunity to join a scaling business at a pivotal stage of growth. You’ll benefit from clear progression opportunities, alongside ongoing support with professional development and further learning. The role operates on a hybrid basis, with three days in the office and two days working from home.

The Role… This is an exciting time to be joining our customer service team which we call the Soho Support Team (SST), with new house openings across The Americas. As such, the Coordinator will report into the Soho Support Manager for Membership, and will be responsible for delivering a first class service to our members throughout The Americas, whilst adhering to departmental SLA’s. This role has great growth potential for the right candidate and would suit someone passionate about delivering a great customer experience. Main Duties... * To be an enthusiastic first point of contact for Soho House member queries via telephone and email. Responding to these queries in a timely manner and adhering to the departments SLA’s. * Offering a pro-active service to our diverse membership through telephone and email. Duties including but not limited to membership administration and club and restaurant enquiries. * Use our Salesforce, GEM and Open Table database to create, look up and update records for current and potential members.- bookings * Set up new member and member renewal payments via credit card, Direct Debit, ACH and the occasional bank transfer payment, ensuring all transactions are handled accurately and as per company/legal guidelines. * You will be part of a team responsible for the general administration of The Americas houses (and future house openings). Along with table reservations and event queries for US properties. * Responsibility for amending, pausing, transferring and upgrading memberships, ensuring compliance with the appropriate Terms & Conditions. * Supporting other departments with information requests etc. * Plus any ad-hoc projects given by the Head of Support / Soho Support Manager * Performs all other duties assigned by Manager/Supervisor Requirements / Qualifications... * At least one year of customer facing experience, preferably in a membership environment. * Experience in working to personal and departmental targets, SLA and KPIs * An enthusiasm for providing first class customer service is a must. * Experience of working with Salesforce/ CRM System and Open Table. * Experience of communicating in a friendly but professional manner in fluent English. * Experience of working in a fast-paced team environment. * Excellent verbal & written communication skills in English. * Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail. * You will have a professional telephone manner and strong written correspondence skills. * IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail. * Highly motivated, adaptable and able to demonstrate a willingness to learn & progress. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $22—$23 USD

About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Customer Support Officer (Offline State Support) Department: Customer Support Operations Reports to: Regional Team Lead Location: Tunga Minna, Niger State About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback. Responsibilities * Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. * Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. * Log all customer support requests accurately for tracking and follow-up. * Coordinate with relevant internal teams to ensure timely resolution of customer issues. * Escalate complex or unresolved issues to the Regional/State Team Lead as required. * Adhere to approved communication scripts, service guidelines, and operational procedures. * Collect and document customer feedback on products and services to support continuous improvement. * Identify customer needs and offer appropriate solutions to ensure satisfaction. * Build and maintain strong, trust-based relationships with customers through clear and effective communication. * Maintain confidentiality and data privacy of customer information at all times. Experience & Background * Minimum of 1–2 years of relevant customer service or support experience. * Minimum educational qualification of BSc or HND. * Must have completed NYSC or possess a valid exemption/exclusion certificate. Skills & Competencies * Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). * Strong problem-solving and issue-resolution abilities. * Customer-centric mindset with high empathy and emotional intelligence. * Ability to collaborate effectively with internal cross-functional teams. * Meticulous attention to detail for tracking, documentation, and data logging. * Strict adherence to operational procedures, data privacy, and confidentiality guidelines. What success looks like in this role * High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. * Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. * Accurate and thorough logging of all customer interactions to prevent unresolved gaps. * Strong operational discipline with minimal escalations due to unresolved baseline issues. * Proactive collection of customer feedback that leads to actionable internal service improvements. Why join us * Competitive compensation, benefits, and career growth opportunities. * Support for professional development.

About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Customer Support Officer (Offline State Support) Department: Customer Support Operations Reports to: Regional Team Lead Location: Ughelli, Delta State About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback. Responsibilities * Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. * Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. * Log all customer support requests accurately for tracking and follow-up. * Coordinate with relevant internal teams to ensure timely resolution of customer issues. * Escalate complex or unresolved issues to the Regional/State Team Lead as required. * Adhere to approved communication scripts, service guidelines, and operational procedures. * Collect and document customer feedback on products and services to support continuous improvement. * Identify customer needs and offer appropriate solutions to ensure satisfaction. * Build and maintain strong, trust-based relationships with customers through clear and effective communication. * Maintain confidentiality and data privacy of customer information at all times. Experience & Background * Minimum of 1–2 years of relevant customer service or support experience. * Minimum educational qualification of BSc or HND. * Must have completed NYSC or possess a valid exemption/exclusion certificate. Skills & Competencies * Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). * Strong problem-solving and issue-resolution abilities. * Customer-centric mindset with high empathy and emotional intelligence. * Ability to collaborate effectively with internal cross-functional teams. * Meticulous attention to detail for tracking, documentation, and data logging. * Strict adherence to operational procedures, data privacy, and confidentiality guidelines. What success looks like in this role * High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. * Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. * Accurate and thorough logging of all customer interactions to prevent unresolved gaps. * Strong operational discipline with minimal escalations due to unresolved baseline issues. * Proactive collection of customer feedback that leads to actionable internal service improvements. Why join us * Competitive compensation, benefits, and career growth opportunities. * Support for professional development.

The Role… This is an exciting time to be joining the Soho Support Team (SST), with new house openings in the UK, Europe and NA. As such, the Coordinator will report into the Soho Support Manager for Membership, and will be responsible for delivering a first class service in Dutch & English to our members throughout the UK and Europe. Whilst adhering to departmental SLA’s. This role has great growth potential for the right candidate and would suit someone passionate about delivering a great customer experience. Salary - £13 p/h Main Duties… * To be an enthusiastic first point of contact for Soho House member queries via telephone and email. Responding to these queries in Dutch or English (where appropriate) in a timely manner and adhering to the departments SLA’s. * Offering a pro-active service to our diverse membership in German and English via telephone & email when payment is overdue or support is needed * Use our Salesforce database to create, look up and update records for current and potential members. * Set up new member and member renewal payments via credit card, Sepa and the occasional bank transfer payment, enuring all transactions are handled accurately and as per company/legal guidelines * You will be part of a team responsible for the general administration of our UK houses (and future house openings) * Joint responsibility for amending and freezing memberships, ensuring compliance with the appropriate Terms & Conditions. * Supporting other departments with information requests * Plus any ad-hoc projects given by the Head of Support / Soho Support Manager. What We Are Looking For... * At least one year of customer facing experience, preferably in a membership environment. * An enthusiasm for providing first class customer service is a must. * Experience of working with Salesforce. * Experience of communicating in a friendly but professional manner in fluent Dutch & English to a diverse audience. * Experience of working in a fast-paced team environment * Fluency in both Dutch & English is required. * Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail. * You will have a professional telephone manner and strong written correspondence skills. * IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail. * Highly motivated, adaptable and able to demonstrate a willingness to learn & progress. Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Soho Friends Membership - Every House Membership After 1 Years Service. * 50% off Food & Drink, 7 days a week * Staff Room Rates * Private Health and Dental Care * Weekly Pay * Life Assurance * Birthday Day Off * Up to 50% Staff Discount on Cowshed & Soho Home * In Office Dog Policy * Season Ticket Loan * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

The Role… This is an exciting time to be joining our Soho Support customer service team. We are a global function, supporting members with all their needs, from application enquiries, restaurant reservations, bedroom bookings and Soho Home retail enquiries. Soho Support Coordinator Member Services serves as the first point of contact to members looking to visit our Houses in UK cities. The role is fast-paced and diverse, tasks can range from booking restaurant reservations to providing membership invoices, discussing private hire opportunities in our houses, and going the extra mile arranging special occasions. Key responsibilities… * Act as a warm, professional, and knowledgeable first point of contact for Soho House members, delivering exceptional service via telephone and email. * Respond to all member queries in a timely and efficient manner, consistently meeting or exceeding departmental SLAs and personal performance KPIs. * Deliver a proactive, solutions-focused service to a diverse global membership, anticipating needs and enhancing the overall member experience. * Manage a variety of requests including membership administration, club and restaurant enquiries, and general support across our Houses in UK cities. * Take ownership of member queries from initial contact through to resolution, ensuring a seamless and personalised experience. * Collaborate effectively with internal teams and support departments to resolve issues and continuously improve service delivery. * Identify opportunities to improve processes and member experience through initiative and feedback.  What We’re Looking For… * A genuine passion for luxury hospitality and delivering elevated, personalised customer experiences. * Self-motivated and solution driven, with the ability to absorb training materials quickly and demonstrate initiative  * A natural communicator with a polished and professional telephone manner, alongside excellent written communication skills. * Highly organised with exceptional attention to detail and the ability to multitask in a fast-paced environment. * Proactive and resourceful, with a strong sense of ownership and the confidence to take initiative in problem-solving. * Results-driven, with a clear understanding of working towards and achieving individual and team KPIs. * Adaptable, resilient, and motivated, with a strong desire to learn, grow, and progress within the business. * Discreet and trustworthy, with a clear understanding of the importance of handling confidential member information. Your experience… Required * Experience working within a luxury hospitality, premium service, or high-end customer-focused environment. * Proven ability to meet or exceed personal and departmental KPIs and SLAs. * Experience using Salesforce or a similar CRM system. * Strong experience working in a fast-paced, target-driven team environment. * Excellent verbal and written communication skills in fluent English. * Solid understanding of GDPR and the importance of data protection. Preferred * Experience with OpenTable or similar reservation systems. * Experience working within a membership-based or loyalty-driven environment. * Previous experience supporting international customers or working across multiple regions. * Experience working in a remote or hybrid environment. Additional information… * This is an entry-level position with a hybrid working pattern. Employees must be able to attend shifts at our Support Office 1-2 days a week. * While a dedicated home office is not required, you must have access to a quiet, private workspace free from distractions during working hours. * A strong and reliable internet connection is essential to perform effectively in this role. * This role requires working 40 hours per week across a 7-day operation, with varied shifts scheduled as 8:00 am–5:00 pm, 9:30am-6:30pm, or 11:00 am–8:00 pm. * All necessary equipment, including a laptop and headset, will be provided by Soho House. Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Soho Friends Membership - House Membership After 1 Years Service. * 50% off Food & Drink, 7 days a week * Weekly Pay * Life Assurance * Birthday Day Off * Up to 50% Staff Discount on Cowshed & Soho Home * In Office Dog Policy * Season Ticket Loan * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩 We are looking for part-time (10h/week) Support Associates to join our Support team in Stockholm! What you’ll be doing * Supporting our customers, courier partners and venues via live chat and phone  * Ensuring that the delivery operations run smoothly * Developing our support function together with the support team as well as other teams within Wolt Our humble expectations * You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset * You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment * You can work in shifts in mornings, evenings and weekends at the office - our support is open seven days a week from 07:30-00:30 * You are fluent in Swedish and you have professional working proficiency in English What you’ll get by joining us * Wolt credits cashback benefit * Wellness allowance * Employee assistance program * Wolt-wide training programs If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙 OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

About Moneybox   At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.   Job Brief Job Brief   We are currently growing at a rapid pace with more and more people using Moneybox. To support this exciting growth, we’re looking for someone to join our Support team and to ensure that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers. We want to go above and beyond wherever we can and ensure that using the service is a great experience.

At HR Wallingford, we design smart, resilient solutions across the natural and built environments to help everyone live and work more sustainably with water. By harnessing research, data insights and the power of our collective expertise, we help the world to better understand the changing influence and impact of water. We have an opportunity for a Business Support Apprentice Administrator to join our Operations Management team.  Your primary focus will be to provide assistance to the business and project support teams with administrative support to our consultancy divisions, technical teams and the wider company as required.  You will do this by supporting our office admin processes and  procedures in a flexible and efficient manner along with reception duties and other aspects of business administration as required.  Whilst undertaking this role you will complete a Business and Administration Apprenticeship. Key qualifications and skills Essential * Educated to GCSE (or equivalent) level * Experience of working as part of a team * Willingness to work towards a Level 3 Business Administration qualification * Ability to build collaborative relationships with a diverse range of people at all levels of an organisation * Resilient, highly motivated, with the ability to stay calm under pressure * High levels of professional pride and attention to detail * Excellent IT skills * Enjoys the routine of a process driven environment; willingness to make a contribution in a small team  Desirable * Experience of using MS Office packages and IT systems * Strong organisational skills with ability to prioritise tasks Further information * Download a full job description and person specification. * Check out our exceptional benefits at hrwallingford.com/careers. * We understand the importance of a healthy work-life balance and offer both hybrid working and flexi-time. We are also open to exploring other flexible working arrangements * The closing date for applications is 31st July 2026. Please note, we reserve the right to withdraw this vacancy at any time ahead of the closing date if there is a good level of response. Therefore, we recommend you submit your application as early as possible. How to apply If you are excited about this role but unsure whether you’re the right fit, we encourage you to apply. We’re also happy to answer any questions by emailing careers@hrwallingford.com Interested? Please apply providing your CV with covering letter.  Additional information Our privacy notice for job applicants, available from our website, explains how we collect and process the personal data you may provide us when you apply for a job with us through our websites, or by any other means. This notice also explains how we’ll store and handle that data and keep it. HR Wallingford are an equal opportunity employer and value diversity in our workplace. We do not discriminate, and work to create an inclusive culture across our business.

🎯 ABOUT THE ROLE Our First Line Customer Support team is the first point of contact when our customers hit a wall. You'll own their technical issues from the first message to the final fix - some solved in an afternoon, others requiring weeks of digging. You'll sit within our largest support hub in Stockholm, working alongside colleagues across Denmark, Finland, the Netherlands, the US and Australia. This isn't a scripted, ticket-closing role. Quinyx is a complex system, so the satisfaction here comes from investigating issues properly, understanding the customer’s setup, and explaining the solution clearly, not just following a script. We'd like our new colleague to be in the office a minimum of two days per week. 📝 WHAT YOU’LL DO * Owning incoming support cases end-to-end via email and phone, from first response through to resolution. Some cases are solved quickly, while others require deeper investigation and follow-up * Investigating customer issues by understanding their setup, reproducing problems where possible, and identifying the right next step * Escalating the right things to the right people - looping in developers, CSMs or implementation when needed, while staying close to the customer and keeping communication moving * Balancing a live caseload of new and ongoing tickets, prioritising what needs attention today * Communicating fluently in German and English, in writing and by phone or video call * Feeding back what you learn from customers to help us keep improving the product ✅ WHAT WE’RE LOOKING FOR * Fluency in German and English, spoken and written * Some experience in customer support, technical support, customer service or a similar customer-facing role * Comfort with learning a complex system over time. You won’t have all the answers on day one, but you’re curious enough to keep digging and asking the right questions ✨ Nice to have (but not required) * Experience with workforce management software * Fluency in Swedish 💡 Desired personality traits * Patience and resilience when working through tricky issues, especially when the first answer is not always the final fix * Strong self-organisation where you'll own your own caseload and daily plan * A logical, curious mind. You genuinely enjoy figuring out why something's broken 💙 WHY QUINYX? Quinyx is a leading workforce management platform, helping businesses simplify scheduling, optimise staffing, and engage their frontline teams. We empower organisations across the globe, ranging from retail and hospitality to logistics and healthcare, with smart, mobile-first solutions. Here, you’ll find: * A truly international team with colleagues from all over the world * A flexible and hybrid-friendly work culture * Opportunities to grow, take ownership, and make a real impact * An open, inclusive, and fun environment where your ideas matter 🎁 WHAT WE OFFER * Flexible work hours and a hybrid setup with at least 2 days from the office. * Enhanced vacation allowance, gym membership contribution, health insurance and a pension plan. * On-market pay. 📬 HOW TO APPLY & OUR PROCESS Ready to join the team? Submit your application below, and we’ll be in touch as soon as possible. We’re excited to hear from you! What our hiring process looks like: * Fill out a short application. * Get invited to complete our psychometric and objective assessments through Alva Labs. * Screening call with our Talent team. * Meet the hiring manager. * Complete a role-specific assessment (technical questions or case). * Final interview (in-office). * Offer, references & background checks. 🙌 QUINYX IS AN EQUAL OPPORTUNITY EMPLOYER We celebrate diversity and are committed to creating an inclusive environment for all employees - no matter your background, identity, or experience. WHEN WORK JUST WORKS!

The Role… We are seeking a passionate, service-driven individual to join our Soho Support Team as a Virtual Concierge for Soho members.  You will be responsible for building meaningful, long-term relationships with Soho House’s most engaged, high-spending and high-profile members, and facilitating all booking, reservation and special requests to agreed SLAs. The Virtual Concierge will be the first point of contact for all enquiries relating to Soho Members. They will work closely with the Support and Operations teams to deliver an exceptional experience for every member — from seamless onboarding to personalised responses. This role demands discretion, professionalism, and agility in a fast-paced environment. Key Responsibilities Main duties…  * Deliver a highly personalised, welcoming and intuitive experience for all Soho members, via private WhatsApp and to agreed SLAs. * Act as a knowledgeable point of contact for all Houses, facilities and events globally and bedroom offerings globally, including room categories, availability, and special features. * Manage all booking, reservation and special requests with a high level of accuracy, care and attention to detail,  with particular focus on bedroom reservations and guest stays. * Demonstrate strong working knowledge of OPERA to manage bookings, room allocations, preferences, and billing accurately and efficiently. * Anticipate member needs and preferences, offering thoughtful suggestions before they are requested, including tailored room and stay recommendations. Cross and upselling where appropriate. * Build genuine relationships with members, recognising and remembering individual preferences, including room types, amenities, and stay history. * Handle sensitive or difficult requests with discretion, professionalism, and sound judgement. * Coordinate with internal departments and external partners globally to facilitate requests quickly and efficiently, ensuring all members receive a seamless service across all touchpoints. * Resolve any issues calmly and efficiently, particularly those relating to bedroom stays or reservations, ensuring members feel heard and are looked after to minimise complaint escalations. * Act as an ambassador for the Soho service, ensuring all interactions reflect the values and standards of the offering. * Maintain accurate records of member preferences, requests, and feedback to deliver consistently tailored experiences, ensuring all bedroom and stay-related information is captured in OPERA and CRM systems. * Help evolve internal processes to improve service efficiency, consistency, and member satisfaction by recording and offering member feedback to Soho leadership.  Requirements/ Qualifications: * 1+ years’ experience within private members' clubs, luxury hospitality, concierge services, or membership-based environments. Ideally in a concierge, guest relations, or customer experience role. * Exceptional interpersonal, relationship building and communication skills, both written and verbal. * Naturally warm, intuitive, and discreet, with the ability to engage high-spending and high-profile members authentically. * Tech-savvy, with experience of using CRM (ideally Salesforce), and loyalty programme platforms. * Strong proficiency in OPERA is paramount, with demonstrated experience managing bedroom reservations, inventory, and guest profiles. * In-depth understanding of luxury hotel bedrooms and accommodation standards, with the ability to confidently advise and manage room categories. * Excellent time management and problem-solving skills, with the ability to collaborate cross-functionally with other departments. * Highly organised, detail-oriented, with proven ability of managing multiple tasks and priorities under pressure, while remaining calm and composed. * Proactive and solution driven mindset with the ability to anticipate needs and act with discretion and urgency. * Passionate about the Soho House ethos and creating unforgettable experiences for our members. Benefits.. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Discounts at Soho House globally, as well as Soho Home and Cowshed * Soho Friends Membership * Enhanced Pension Scheme * Private Health and Dental Care * Cycle to Work Scheme/Season Ticket Loan * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

The Opportunity We're currently looking for a Customer Engagement Advisor. Someone to join our Customer Experience Team in order to help deliver seamless, premium customer experiences throughout the entire customer journey. Someone with a passion for electric mobility, an interest in technology, and a desire to create the change we know is needed. This position is located at Polestar Sales Unit office in Gothenburg, Sweden. The Responsibilities In this role you will represent Polestar by delivering outstanding customer support and guiding customers through inquiries, product details, and online processes. You’ll manage communications across phone, email, and chat, resolve issues promptly, log interactions in CRM systems, and handle complaints professionally. Staying updated on products and meeting performance targets are key to ensuring a seamless customer experience. Responsibilities include: * Building and maintaining friendly professional relationships with customers * Take ownership of the Customer Enquiry – First contact Resolution * Handle incoming, Product, Service and Support calls ensuring identification and verification processes are adhered * Receive and respond to customer emails/cases and chats through to resolution and accordance with agreed Customer Relationship Management (CRM) process, system and data requirements * Make outbound follow up calls * Provide Customers with product information from Product manuals * Support Customers through the customer buying process via Online interactions/navigations on the Polestar Customer Portals and Systems * Logging all Customers contacts and required information on Customer CRM and other required systems * Complaint handling, including resolving and logging of complaints and escalating to appropriate teams * Achieve Key Performance Indicators (KPIs) to meet Service Level Agreements (SLA´s) * Use agreed company methodology and processes to ensure full internal and customer audit trail and compliance is maintained * Keep up to date with Product Knowledge and Policy changes via Product Briefing, Knowledge Management System and attendance at Training The Ideal Candidate To be a great fit for this role, we are searching for you to bring a positive attitude, strong problem-solving abilities, and a genuine focus on creating great experiences for customers. You should be adaptable and quick to learn, comfortable navigating digital tools, and confident in handling different situations with professionalism. A collaborative mindset, curiosity about technology and cars, and the ability to stay organized while managing multiple tasks will help you succeed in this position. Further on, we are searching for you with: * Excellent listening and communication skills * Excellent oral and written communication skills in English and Swedish * Technical platform skills * Enthusiastic and flexible approach with the ability to work as part of a team * Good IT and computer skills (Software/Technology) * Industrial Knowledge: Cars and Technology * Previous automotive experience Polestar is an international company, with various backgrounds represented. English, therefore, is the language of written and spoken communication. And though we have a global presence, we maintain the growth-mindset. Change happens often at Polestar. But so does progress. Expect an accelerating, exciting environment. The Process If the above matches your ambitions, be sure to apply. Our selection process is ongoing, and the job advert will remain open until it’s filled. The Polestar journey is an electric one.

We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market. We’re looking for a Customer Support Specialist for our Nordic support team to join us in making the energy transition happen – maybe that’s you? ---------------------------------------------------------------------------------------------------------------------------------- Job Mission 🚀 Do you draw positive energy from delivering great service and expert advice on sustainability? If you thrive in a fast-paced, dynamic environment and navigate change with ease, you’ll fit right in. As a Customer Support Specialist at Tibber, you’ll play a vital role in delivering world-class support to our customers while contributing to our mission: revolutionising the energy industry. This is initially a one year fixed-term contract (study leave cover), with the opportunity to be extended. ---------------------------------------------------------------------------------------------------------------------------------- What you'll do ✅ * Engagement: Building strong and lasting relationships with Tibber customers by delivering world-class customer service across multiple channels. * Problem solving: Research and resolve customer questions, concerns and issues quickly and effectively, ensuring a positive customer experience. * Product knowledge: Develop knowledge of Tibber's products, services and technologies to provide accurate information and assistance to customers. * Technical support: Helping customers and troubleshooting for both software and hardware, from app issues to charger integrations. * Billing and account management: Handle questions related to billing, account updates and contracts. * Providing information: Informing customers about energy-saving opportunities, sustainability and how Tibber's services can contribute to this. * Documentation: Accurately maintain records of interactions with customers, processing feedback and resolving issues in our CRM system. * Process Improvement: Collaborate with cross-functional teams to identify process improvements and contribute to customer service optimisation. * Feedback Loop: You are the voice of the customer within Tibber in terms of insights and providing feedback to constantly improve our products and services. ---------------------------------------------------------------------------------------------------------------------------------- What we're looking for⚡ We don't expect the perfect profile, but it would look something like this: * You have strong communication skills, both written and verbal. Due to the specialisation on the Swedish market, tickets (or messages) and general customer communication is mostly in Swedish and our business language is English, fluency in both languages is a requirement. * You enjoy helping. You have experience in customer service or another relevant field. * You have a customer-oriented mentality and an empathetic attitude. * You are able to solve problems quickly, effectively and efficiently, including anything from technical troubleshooting to in-depth billing support. * You are technically literate. You are comfortable in a technology-driven environment and you quickly master working in different programmes. * You are interested in our smart products and services, find sustainability an important business aspect and see the relevance of energy-saving solutions. ---------------------------------------------------------------------------------------------------------------------------------- 💆🏻‍♀️💆🏽‍♂️The Tibber Mindset Tibber exists to drive energy independence - away from fossil dependency. Our tech helps hundreds of thousands of households shift their electricity consumption to more sustainable and affordable hours, strengthening the resilience of the grid. Not in theory. In everyday life. Being on a mission to change an industry means being prepared for the unexpected. We do what others say can't be done - and we do it together. We win, fail and grow together, staying curious and pushing for better - every day. AI is shaping how we work - and we believe it's how we accelerate the energy transition. The more it becomes part of how we operate, the more our Tibberinos matter. Started by two founders in 2016. Now 300+ Tibberinos across Stockholm, Berlin, Amsterdam, Oslo and Førde. Backed by Balderton Capital, Eight Roads Ventures, Founders Fund, Summa and Schibsted. Still just getting started. Diversity of thought fuels better products. We welcome applicants of every background, identity and lived experience. Ready to be part of powering the energy transition? Apply below!

우리는 게이머의 로망을 실현하기 위해, 누구도 가지 않는 길을 갑니다. 예상을 뛰어넘는 과감한 상상력과 기술로, 전 세계 팬들이 잊지 못할 세상을 만들기 위해 담대하게 도전하고 개척합니다.   We pioneer the path to players' dreams. With bold imagination and breakthrough technology, we create unforgettable worlds for fans across the globe. ----------------------------------------------------------------------------------------------------------------------------------   우리 팀(프로젝트)을 소개합니다.  Property Team은 KRAFTON의 부동산 관리(Property Management)와 시설관리(Facility Management), 임대관리(Leasing Management)를 담당하는 조직입니다. 임차인 관리, 시설 유지보수, 임대관리, 예산 및 비용 관리 등 건물 전반적인 운영관리를 수행하고 있습니다. 저희는 보유 자산의 안정적 운영과 지속적인 가치성장을 목표로 하며, 내/외부 다양한 프로젝트와의 협업을 통해 전략을 수립, 실행합니다.   우리 팀과 함께할 미션을 소개합니다. * 시설자산 운영 관리 : 시공상 하자에 대한 Punch list 관리, 안전사고 예방활동 * 정글캠퍼스 운영 지원 : 사용자(구성원,학생) 편의서비스 지원, 냉난방/미화/보안 운영계획 수립 * 보안 운영 : 출입시스템 및 CCTV 유지보수, 빌딩내 모든 출입권한 관리  * 유지비용 관리 : 각종 유틸리티(전기,수도,가스) 및 세금(국세,지방세) 비용정산 , Cost 모니터링 & Energy Saving 관리   이런 경험을 가진 분과 함께 성장하고 싶습니다! (필수요건) * 건물 시설 관리 업무 경력자 * 관련 경력 1~3년 미만 * 학사 / 전문학사 무관 * 해외 출장에 결격 사유가 없는 분   이런 경험들이 있다면 저희가 찾는 그 분입니다! (우대요건) * 교육시설 관리 경험 * 원활한 커뮤니케이션 능력과 꼼꼼함을 갖추신 분 * 다양한 업무 툴 적응 및 활용이 빠르신 분     ---------------------------------------------------------------------------------------------------------------------------------- 크래프톤의 도전에 함께 하기 위해 아래의 전형 과정이 필요합니다. * 서류 전형 > *과제 전형 > 직무면접 (Technical Fit Interview) > 종합면접 (Culture Fit Interview) > 합격 및 입사 * *해당 절차는 각 포지션 및 후보자에 따라 변동이 있을 수 있습니다. * 상시 채용으로 채용 완료 시 조기 마감될 수 있습니다. * 필요 시, 인터뷰 및 직무 테스트가 추가될 수 있습니다. * 전형 일정 및 합격 또는 불합격 결과는 지원서에 등록하신 이메일 또는 유선으로 개별 안내 드립니다.   필요 서류를 확인해주세요! * 입사지원서 (자유 양식), 자기소개서, 경력기술서, 포트폴리오(필요시) * 신입일 경우 자기소개서를, 경력일 경우 경력기술서를 중심으로 기술해 주시기 바랍니다. * 포트폴리오 첨부 시, 하단 안내 사항을 확인해 주시기 바랍니다.    근무지 * 정글 용인 캠퍼스   고용형태  * 계약직 (1년, 정규직 전환 비대상)     ---------------------------------------------------------------------------------------------------------------------------------- 아래 안내 사항을 확인해주세요! * 장애인 및 국가 유공자 등 취업 보호 대상자는 관계 법령에 따라 우대합니다. * 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다. * 5개월의 수습기간을 적용합니다. 회사는 수습기간에 대한 평가 결과에 따라 본채용을 거부할 수 있으며, 수습기간 중이라도 중간평가 결과에 따라 수습기간을 조기 종료하고 본채용을 거부할 수 있습니다. 수습기간 내 고용형태 및 급여 조정은 없습니다.  * 채용 전형 중 궁금하신 사항은 크래프톤 채용 FAQ 내에서 확인하실 수 있습니다.   BE BOLD, LEARN AND WIN! 크래프톤의 성장과 도전의 스토리를 알아가고 싶다면?  * 크래프톤 제작 스튜디오 * 크래프톤 게임  * 크래프톤 비전 & 핵심가치 * 크래프톤 라이프 & 복리후생 * 크래프톤 공식 유튜브 채널 * 배틀그라운드 공식 유튜브 채널 * 크래프톤 인스타그램 * 크래프톤 블로그 ---------------------------------------------------------------------------------------------------------------------------------- PLEASE CHECK THE INFORMATION BELOW * Those eligible for an affirmative action program such as individuals with disabilities or with distinguished service to the state will be given hiring preference according to relevant laws * False statements in your resume may lead to the withdrawal of the employment offer * A 5-month probationary period applies. Based on the mid-term evaluation, employment may be terminated early or not continued. No changes in employment type or salary during this period. * Please contact career@krafton.com for other inquiries BE BOLD, LEARN AND WIN! WOULD YOU LIKE TO EXPLORE KRAFTON’S GROWTH AND ADVENTURE STORIES? * KRAFTON Production Studios * KRAFTON Games * KRAFTON Vision and Core Values * KRAFTON Life & Welfare Benefits * KRAFTON Youtube Channel * BATTLEGROUNDS Youtube Channel * KRAFTON Instagram * KRAFTON Blog

우리는 게이머의 로망을 실현하기 위해, 누구도 가지 않는 길을 갑니다. 예상을 뛰어넘는 과감한 상상력과 기술로, 전 세계 팬들이 잊지 못할 세상을 만들기 위해 담대하게 도전하고 개척합니다.   We pioneer the path to players' dreams. With bold imagination and breakthrough technology, we create unforgettable worlds for fans across the globe. ----------------------------------------------------------------------------------------------------------------------------------   우리 팀(프로젝트)을 소개합니다. 크래프톤은 독창성ᆞ도전정신ᆞ팀워크를 갖춘 SW개발자 양성을 목표로 '크래프톤 정글' 프로그램을 2022년에 시작하였습니다. 5년~10년 후에도 꾸준히 성장할 수 있는 SW 인재를 양성하고, 다양한 배경과 경험을 가진 청년들이 개발자로서 사회에 첫 발을 내딛도록 지원해줄 이 프로그램의 열정적인 구성원이 되어줄 분을 찾습니다. 타인의 성장에서 강한 보람을 느끼고 후학 양성에 남다른 열정을 가진 분들의 많은 지원을 기다립니다.   우리 팀과 함께할 미션을 소개합니다.   * 정글 교육과정 운영지원 * 교육생 모집, 선발 및 입소식, 수료식, 발표회 등 주요 행사 운영지원 * 교육생 관련 각종 행정 업무, 제증명 발급, 규정 및 프로세스 관리 * 교육생 생활 지원 및 민원 대응, 정글 캠퍼스 내 이슈 조정 및 관리 * 그 외 원활한 프로그램의 운영을 위한 지원 활동 전반 * 정글 파트너스 운영 업무 지원 * 정글 파트너스 영입을 확대하고, 그에 따른 파트너스 관리 및 채용지원 업무 등 * K-Digital Training 과정 심사, 평가업무 대응지원     이런 경험을 가진 분과 함께 성장하고 싶습니다! (필수요건)   * 개발자 양성 프로그램 및 교육사업, 정부지원 교육사업 운영 경험 또는 유사업무 경력 10년 내외 * 교육행정 관리, 문서 작성 등의 경험과 역량이 있는 분 * Slack, Google workspace, Notion 등 협업툴 기반 문서정리 경험과 역량이 있는 분 * 다수의 이해관계자(유관부서, 코치진, 교육생 등)와의 원활한 의사소통 역량과 팀워크 능력을 갖추신 분 * 해외여행에 결격 사유가 없는 분     이런 경험들이 있다면 저희가 찾는 그 분입니다! (우대요건)   * IT/게임 개발자 양성 프로그램에 대한 풍부한 이해와 경험을 갖추신 분 * K-Digital Training, 내일배움카드 등 정부지원 교육사업 운영 경험 * 평생교육사 자격증     ---------------------------------------------------------------------------------------------------------------------------------- 크래프톤의 도전에 함께 하기 위해 아래의 전형 과정이 필요합니다. * 서류 전형 > 전화 인터뷰 (Phone Interview) > 실무 면접 (Technical Fit Interview) > 합격 및 입사 * 상시채용으로 우수 인재 채용 시 조기에 마감될 수 있습니다. * 전형별 합격자에 대해 지원서에 등록하신 이메일 혹은 유선으로 개별 안내 드립니다. * 전화 인터뷰의 경우, 필수 전형이 아닌 필요에 따라 진행되는 선택 전형임을 사전 안내 드립니다. 이에 대한 상세 내용은 개별 안내 드립니다. * 필요 시 면접은 추가될 수 있으며, 이에 대한 상세 내용은 개별 안내 드립니다.    필요 서류를 확인해주세요! * 입사지원서 (자유 양식), 자기소개서 (지원동기 포함 필수), 경력기술서 * 신입일 경우 자기소개서를, 경력일 경우 경력기술서를 중심으로 기술해 주시기 바랍니다. * 포트폴리오 첨부 시, 하단 안내 사항을 확인해 주시기 바랍니다.    근무지 * 정글 용인 캠퍼스    고용형태  * 계약직 ※ 1년 근무 후 업무 성과 및 내부 협의에 따라 1년 연장 가능(최대 2년 근무 가능)     ---------------------------------------------------------------------------------------------------------------------------------- 아래 안내 사항을 확인해주세요! * 장애인 및 국가 유공자 등 취업 보호 대상자는 관계 법령에 따라 우대합니다. * 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다. * 5개월의 수습기간을 적용합니다. 회사는 수습기간에 대한 평가 결과에 따라 본채용을 거부할 수 있으며, 수습기간 중이라도 중간평가 결과에 따라 수습기간을 조기 종료하고 본채용을 거부할 수 있습니다. 수습기간 내 고용형태 및 급여 조정은 없습니다.  * 채용 전형 중 궁금하신 사항은 크래프톤 채용 FAQ 내에서 확인하실 수 있습니다.   BE BOLD, LEARN AND WIN! 크래프톤의 성장과 도전의 스토리를 알아가고 싶다면?  * 크래프톤 제작 스튜디오 * 크래프톤 게임  * 크래프톤 비전 & 핵심가치 * 크래프톤 라이프 & 복리후생 * 크래프톤 공식 유튜브 채널 * 배틀그라운드 공식 유튜브 채널 * 크래프톤 인스타그램 * 크래프톤 블로그 ---------------------------------------------------------------------------------------------------------------------------------- PLEASE CHECK THE INFORMATION BELOW * Those eligible for an affirmative action program such as individuals with disabilities or with distinguished service to the state will be given hiring preference according to relevant laws * False statements in your resume may lead to the withdrawal of the employment offer * A 5-month probationary period applies. Based on the mid-term evaluation, employment may be terminated early or not continued. No changes in employment type or salary during this period. * Please contact career@krafton.com for other inquiries BE BOLD, LEARN AND WIN! WOULD YOU LIKE TO EXPLORE KRAFTON’S GROWTH AND ADVENTURE STORIES? * KRAFTON Production Studios * KRAFTON Games * KRAFTON Vision and Core Values * KRAFTON Life & Welfare Benefits * KRAFTON Youtube Channel * BATTLEGROUNDS Youtube Channel * KRAFTON Instagram * KRAFTON Blog