Clinical Application Administrator

POSITION SUMMARY:   The Natera Test Coordinator plays a vital role in ensuring a seamless testing experience for patients. This position is responsible for scheduling and determining the most effective method for blood collection, preparing specimens for laboratory testing, and managing all necessary paperwork to ensure compliance. In this role, you will work closely with customers and the sales team to facilitate an efficient ordering process and timely reporting of results. The ideal candidate thrives in an independent work environment, excels at multitasking, and demonstrates strong critical thinking skills to resolve issues promptly.   This is a clinic based position in (Gulfport, MS)    Job offer is contingent upon pre-employment requirements for the assigned clinic.   PRIMARY RESPONSIBILITIES   PHLEBOTOMY SERVICES: * Perform venipunctures to obtain blood specimens with precision and care. *  Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies. * Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures. *  Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs.   PATIENT CARE COORDINATION: * Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery. * Manage administrative tasks, including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements. * Collaborate with Field Sales and internal operations teams to provide patient support and ensure continuity of care. *  Develop and maintain strong patient relationships to encourage ongoing testing and adherence to recommended care plans.   ADMINISTRATIVE AND OPERATIONAL MANAGEMENT: * Act as the primary liaison for accounts and Sales, documenting all interactions, communications, and follow-ups. * Respond promptly to internal and external customer inquiries, ensuring timely issue resolution. * Build rapport with patients, accounts, and Sales teams to resolve missing information and maintain turnaround time (TAT) expectations. * Proactively communicate delays and cancellations, facilitating timely sample redraws when necessary. *  Investigate and resolve escalated issues, providing clear and logical explanations of root causes and resolutions through phone and electronic communications.   QUALITY ASSURANCE AND COMPLIANCE: *  Ensure a safe and compliant work environment by adhering to CAP CLIA standards, legal regulations, and organizational policies. * Maintain high-quality results by following department protocols, testing schedules, and recording outcomes in quality control logs. * Monitor and report process improvement needs to enhance efficiency and accuracy. *  Ensure compliance with federal, state, and local healthcare regulations, as well as internal operational guidelines.   QUALIFICATIONS * Experience: Minimum 5-7 years of phlebotomy experience; oncology experience required. * Education: BS/BA degree (preferred); High School Diploma (or equivalent) required. * Certification: Phlebotomy Certificate (as required by state regulations).   EMPLOYMENT AND COMPLIANCE REQUIREMENTS  * Employment is contingent upon successful completion of all pre-employment and clinic-specific compliance requirements, which may include, but are not limited to: * Criminal background screening and employment verification * Drug and alcohol screening * Verification of licensure, certifications, and clinical competencies * Immunization records and/or immunity titers * TB testing and respiratory mask fit testing, if required * Pre-employment physical examination, if applicable * Completion of required compliance, safety, infection prevention, and facility   onboarding training * Professional references and performance verification * Any additional clinic, facility, or regulatory onboarding requirements necessary for patient care access   Failure to meet or maintain required compliance standards may impact employment eligibility or assignment placement. KNOWLEDGE, SKILLS, AND ABILITIES * Serve and protect the Natera clinic community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements. * Strong ability to uphold Natera’s professional standards, policies, and regulatory requirements.  * Excellent communication, problem-solving, and multitasking skills. * Ability to work independently while collaborating effectively with internal teams and patients.   PHYSICAL DEMANDS AND WORK ENVIRONMENT * Office-based clinic setting with scrubs required, following safe clinical practices for all blood draws. * Must be able to safely lift, carry, and move items weighing up to 50 pounds on a regular basis, *  Work schedule determined based on clinic requirements.   OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com [http://www.natera.com/]. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents.  Link: https://www.natera.com/notice-of-data-collection-california-residents/ [https://www.natera.com/notice-of-data-collection-california-residents] Please be advised that Natera will reach out to candidates with a @natera.com [http://natera.com/] email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: - BBB announcement on job scams [https://www.bbb.org/article/tips/12261-bbb-tip-employment-scams]  - FBI Cyber Crime resource page [https://www.fbi.gov/investigate/cyber]

Optimal Care is where your dedication meets a rewarding career.  Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We’re committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. KEY RESPONSIBILITIES The Administrator is responsible for the overall direction of the Home Health services. The Administrator is responsible for the employment of qualified Home Health personnel; is responsible for the provision of home health services, directly, and the delegation to and coordination of hospice personnel evaluations; is responsible for establishing standards of care to comply with federal and state regulations and guidelines. The Administrator establishes, implements, and evaluates goals and objectives for home health services that meet and promote the standards of quality and contribute to the total organization and philosophy.   In this role you will be responsible for:  * Provides expert guidance and assistance in all matters relating to personnel and patient care services. * Responsible for providing oversight and helping to manage patient and personnel assignments to ensure optimal management of the complex and interdisciplinary care of home health patients * Responsible for ensuring coordination of care for patients through development and implementation of policies and procedures, personnel education and in-services, and assisting in care plan development with clinical staff * Responsible for ensuring coordination of referrals for patients  * Responsible for ensuring the assessment of patient needs and ensuring the plan of care is developed, implemented, and updated  * Assists in the development and interpretation of the philosophy and objectives of the agency Required Qualifications  * Bachelor's Degree in Nursing * Current state license as a Registered Nurse * Minimum 2 years of experience in nursing * Minimum 2 years of experience in home health * Proven experience with regulatory and/or leadership experience * Demonstrated knowledge of the appropriate skills for communicating with all ages, especially the geriatric population Location  * Office Location:  Carmel, IN Hours  * 8:00 AM – 5:00 PM, Monday through Friday  Pay Range $93,500—$104,000 USD How We Care for You * Minimum of 3 Weeks Paid Time Off (PTO) * Medical, Dental, and Vision Insurance * HSA and FSA options including Dependent Care * Company paid Short Term Disability * Company paid Life Insurance * 401(k) with Employer Match * Mileage Reimbursement  * Company Vehicle Program for field roles * Pet Insurance * ID and Fraud Protection * And more... Background Screening Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation. Equal Opportunity Employer We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.