Sales and Service Manager till Crem International!

We are looking for a new Field and Service support Manager. You will be responsible for the Repair Service delivered by BSH technicians in the Field and Service planning/Dispatching for the Field support team. Your Tasks: Define and implement the Repair Service strategy in your team, creating a harmonized Repair Service organization that operates and is monitored consistently. Lead and manage Field technicians. With full responsibility for staff and cost control Lead and manage Field support team, With full responsibility for staff and cost control Oversee day-to-day management and monitoring of Repair Service KPIs and performance metrics, including Waiting Time, NPS, productivity, Cross-selling activities, turnover, and profitability. Data & KPI driven management. Proactively respond to network needs to ensure continuity of service and optimal resource utilization, collaborating closely with other customer service departments, retailers, and sales colleagues. Develop the repair service business with an entrepreneurial mindset to increase revenue for BSH and provide outstanding repair service for the brands. Promote an innovative mindset within the team to identify new products, services, partnerships, processes, and approaches. Actively seek to optimize processes - people and systems, to reduce complexity and costs. Stay updated on market developments to ensure timely implementation of new legislation and requirements for Repair Service and end consumers. Regularly report, analyze, and visualize performance data. Meet legal and business-related guidelines and requirements (e.g., audits, contracts, organizational documentation, and consumer surveys). Your Profile: Proven leadership capability, especially in remote team management; Both operational and administrative teams, Or natural leadership in existing role. High standards with a motivating approach to people. And create winning teams. Excellent analytical and process skills. Focus on efficiency improvements, results, and quality; ability to create ideas and solutions. Innovative and entrepreneurial mindset. Extensive experience in the white goods repair or similar industry. Fluent in English; knowledge of a Nordic language is advantageous. Senior high school education; a university degree is preferable. High social skills enabling you to build honest and respectful relationships, communicate productively, and build trust.   Join BSH: Where Innovation Meets a Great Work Environment! Are you looking for an exciting opportunity to grow your career in a dynamic and supportive workplace? At BSH, we are dedicated to fostering a culture of collaboration, creativity, and well-being. Here’s what you can expect when you join our team: Modern Office Space: Work in our brand-new, beautifully designed office located in the vibrant Solna Business Park. Enjoy a comfortable and inspiring environment that enhances productivity and creativity. Flexible Hybrid Working: Experience the perfect work-life balance with our hybrid working model. We promote a flexible schedule with a requirement of just three days in the office per week. Inclusive Culture: Become part of a fantastic team that values diversity and inclusivity. Our positive work culture encourages collaboration and innovation, making BSH a great place to grow both personally and professionally. Employee Discounts: Enjoy personal discounts on our high-quality products, allowing you to experience firsthand the excellence we strive for at BSH. Health Care Contribution: Your well-being is our priority. We offer a health care contribution to support your health and wellness needs.   Your Job Conditions: The role will be based in our office in Solna, Sweden and requires occasional travel. APPLICATION: If you have any questions about the position, please feel free to contact Conny Karlsson mailto:conny.karlsson@bshg.com Head of Field Service Northern Europe. Assessments of candidates and interviews will be conducted during the application period. We look forward to hearing from you!

Location: Sweden We Are: RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. Founded in 2012 and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients. In 2026, RTB House launched rtb.com, a self-service platform specifically designed to allow small and medium-sized businesses and agencies to deploy auto-built creatives and maximize performance on any budget. Our team in Sweden consists of over ten people and plays a key role in our company’s growth across the Nordics. We combine strong local market expertise with the global vision of RTB House. While we follow a flexible hybrid working model, allowing team members to work remotely most of the time, we also value regular in-person collaboration. Our office is located in the heart of Stockholm, just around T-Centralen, where the team meets regularly to connect and exchange ideas. At RTB House, the Account Management team is central to building lasting client partnerships and driving growth across the Nordic region. Collaborating closely with Sales and Technical Account Managers, they oversee all post-sale activities to ensure seamless campaign execution across e-commerce websites and mobile apps. Their work combines data-driven performance analysis, proactive strategy development, and regular client communication to achieve marketing goals, identify upselling opportunities, and deliver measurable success - all while fostering a collaborative, solution-oriented team environment. Why RTB House? If you are passionate about digital advertising, thrive in a dynamic and fast-paced environment, and are eager to make a significant impact, we want to hear from you! Join RTB House and be part of our success story in the Nordic market. YOU WILL: * Develop relationships and negotiate business terms with decision-makers of the largest e-commerce companies in the Nordic region; * Up- and cross-sell campaigns and products to ensure the growth of the accounts; * Provide transparency over campaign performance for the client representatives to ensure premium customer service; * Create retargeting strategies for different verticals; * Develop professional technical knowledge related to the solutions offered by RTB House and overall developments in the digital marketing domain; * Work closely with technical and sales teams within the company to ensure the superior performance of the campaigns. DESIRED EXPERIENCE: * Understanding of the online advertising industry, especially performance marketing; * 4+ years of experience managing online advertising campaigns in a client-facing role; * Self-motivated, positive individual with an achiever attitude; * Strong analytical and problem-solving skills; * Ability to absorb information quickly and deliver within tight time frames; * Excellent communication and presentation skills; * Proven ability to negotiate effectively and identify up- and cross-selling opportunities; * Full proficiency in English (C1 or above), Swedish is a plus. WE OFFER: * We prioritize flexible working arrangements in a hybrid set-up where you decide whether to regularly connect with colleagues in our downtown Stockholm office near T-Centralen, work from the comfort of your home, or even work abroad from anywhere in the world for up to two months each year. * We offer a top-of-the-market compensation package, including an above-average base salary and an attractive bonus scheme. * Our pension plan and accident insurance provide security for your future and overall well-being. * Take advantage of 30 vacation days. * A structured and interactive onboarding process ensures a smooth start, with a dedicated team member to guide and support you throughout your first weeks. * Enjoy our Friskvårdsbidrag (Wellness Allowance), a tax-free benefit you can use for gym memberships, sports, and other wellness activities to support your health and well-being. * We’re committed to your professional growth, offering a personalized development plan supported by an annual training budget and subsidized language courses.   Apply now!  You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it