
BSH Home Appliances AB · Solna
We are looking for a new Field and Service support Manager. You will be responsible for the Repair Service delivered by BSH technicians in the Field and Service...
We are looking for a new Field and Service support Manager. You will be responsible for the Repair Service delivered by BSH technicians in the Field and Service planning/Dispatching for the Field support team.
Define and implement the Repair Service strategy in your team, creating a harmonized Repair Service organization that operates and is monitored consistently.
Lead and manage Field technicians. With full responsibility for staff and cost control
Lead and manage Field support team, With full responsibility for staff and cost control
Oversee day-to-day management and monitoring of Repair Service KPIs and performance metrics, including Waiting Time, NPS, productivity, Cross-selling activities, turnover, and profitability. Data & KPI driven management.
Proactively respond to network needs to ensure continuity of service and optimal resource utilization, collaborating closely with other customer service departments, retailers, and sales colleagues.
Develop the repair service business with an entrepreneurial mindset to increase revenue for BSH and provide outstanding repair service for the brands.
Promote an innovative mindset within the team to identify new products, services, partnerships, processes, and approaches.
Actively seek to optimize processes - people and systems, to reduce complexity and costs.
Stay updated on market developments to ensure timely implementation of new legislation and requirements for Repair Service and end consumers.
Regularly report, analyze, and visualize performance data.
Meet legal and business-related guidelines and requirements (e.g., audits, contracts, organizational documentation, and consumer surveys).
Proven leadership capability, especially in remote team management; Both operational and administrative teams, Or natural leadership in existing role.
High standards with a motivating approach to people. And create winning teams.
Excellent analytical and process skills.
Focus on efficiency improvements, results, and quality; ability to create ideas and solutions.
Innovative and entrepreneurial mindset.
Extensive experience in the white goods repair or similar industry.
Fluent in English; knowledge of a Nordic language is advantageous.
Senior high school education; a university degree is preferable.
High social skills enabling you to build honest and respectful relationships, communicate productively, and build trust.
Join BSH: Where Innovation Meets a Great Work Environment!
Are you looking for an exciting opportunity to grow your career in a dynamic and supportive workplace? At BSH, we are dedicated to fostering a culture of collaboration, creativity, and well-being. Here’s what you can expect when you join our team:
Modern Office Space: Work in our brand-new, beautifully designed office located in the vibrant Solna Business Park. Enjoy a comfortable and inspiring environment that enhances productivity and creativity.
Flexible Hybrid Working: Experience the perfect work-life balance with our hybrid working model. We promote a flexible schedule with a requirement of just three days in the office per week.
Inclusive Culture: Become part of a fantastic team that values diversity and inclusivity. Our positive work culture encourages collaboration and innovation, making BSH a great place to grow both personally and professionally.
Employee Discounts: Enjoy personal discounts on our high-quality products, allowing you to experience firsthand the excellence we strive for at BSH.
Health Care Contribution: Your well-being is our priority. We offer a health care contribution to support your health and wellness needs.
The role will be based in our office in Solna, Sweden and requires occasional travel.
If you have any questions about the position, please feel free to contact Conny Karlsson mailto:conny.karlsson@bshg.com
Head of Field Service Northern Europe. Assessments of candidates and interviews will be conducted during the application period.
We look forward to hearing from you!
Tobii is the global leader in eye tracking and a pioneer in attention computing. For more than 20 years, we have built technology that understands human attention and intent. Our solutions enable scientific breakthroughs, assistive communication, immersive gaming, safer training environments and the future of human machine interaction. Our technology is used by thousands of companies, universities and research institutes around the world. Many of our customers operate at the frontier of behavioral science, neuroscience and human computer interaction. Headquartered in Stockholm, Tobii operates globally and is listed on Nasdaq Stockholm (TOBII). We are now looking for a people driven and technically curious leader to take responsibility for our Global Customer Care organization and lead a distributed technical support team working close to both customers and engineering. The Opportunity In this role, you will lead a global technical support organization responsible for helping customers succeed with Tobii’s hardware and software solutions after purchase. Your team investigates technical issues, guides customers and resolves complex cases in close collaboration with Product Management, Engineering and Supply Operations. You will manage a distributed team in Sweden, Japan, China and Korea, ensuring efficient case handling, clear ownership and strong collaboration across regions. A unique opportunity to lead a global support team while staying close to both the technology and the customers. Insights from your team help identify patterns, resolve complex issues and contribute to improving the next generation of Tobii products. Your mission • Lead and develop a global team delivering post sales technical support across hardware and software products • Ensure cases are handled professionally, efficiently and with clear ownership from start to resolution • Set goals for the team and team members and secure execution • Provide onboarding, mentoring and coaching to team members • Identify recurring issues and escalate them to Product Management and Engineering • Coordinate support processes, action plans and ways of working across regions • Remove obstacles for the team and ensure focus, efficiency and high service quality • Act as the bridge between customer support and internal product development • Represent the team toward management and ensure clear internal communication We hope you have • An academic background within Psychology, Neuroscience, Computer Science or a related field • Experience leading a distributed team and building a collaborative environment • Several years in customer-facing roles, ideally within technical or systems support • Strong technical understanding and the ability to troubleshoot across hardware, firmware and software • Experience collaborating with engineering teams to investigate technical issues • Strong analytical and problem-solving skills • Business level English in speaking and writing Who are you? You are a hands-on and collaborative leader who enjoys working where customers, technology, and product development intersect. You bring a strong sense of ownership and a succeed together mindset. You are technically curious and enjoy diving into complex issues, identifying patterns and working with engineering and product teams to find the root cause. As a leader, you stay close to the work and support your team in their daily cases. You create clarity, collaborate with stakeholders across the organization and ensure the team delivers efficient and high-quality technical support. The recruitment process Applications are reviewed on an ongoing basis. Please submit your application today, we look forward hearing from you!
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Are you motivated by owning a market and closing complex enterprise deals over time? At Evam, the role of Sales Executive focuses on building new business across the UK for mission-critical software used by police, ambulance, and fire & rescue services. About the job This is a direct recruitment, which means that the recruitment process is handled by Bravura, and you will be employed directly by Evam. About the company Evam is a Swedish software company building mission-critical mobile data solutions for public safety organisations. Their platform is used by police, ambulance, fire & rescue services, and other emergency responders to manage complex, time-critical operations in the field. Evam operates across the Nordics and the United Kingdom and is currently in an expansive growth phase, with long-term contracts already signed and new markets being approached across Europe. The company has a clear ambition to challenge a traditionally conservative industry with modern, cloud-native technology. For more information about Evam, please visit their website: https://www.evam.life/ Tasks and responsibilities As a Sales Executive – UK Market, your primary responsibility is to drive new enterprise sales across the UK, from first contact to signed contract. Sales processes are complex and long-term, typically running 6–24 months, and involve multiple senior stakeholders. The role is based in Stockholm but requires regular travel to the UK (typically 1–2 trips per month) for on-site meetings, relationship-building, and key sales activities. Customers should experience you as a local and credible partner with a strong understanding of UK business culture. Once a contract is signed, responsibility is handed over to Evam’s delivery organisation, allowing you to focus fully on sales. Main responsibilities: Identify and pursue new customer opportunities across the UK public safety market Build and develop relationships with senior decision-makers Drive structured enterprise sales processes over long decision cycles Lead opportunities from first dialogue to signed contract Understand operational challenges and translate them into strong business cases Education, experience and personal characteristics 5+ years of experience in complex B2B or B2G enterprise sales Proven track record of closing large, complex enterprise deals Experience selling technically complex solutions (software, systems, or platforms) Higher education degree (Bachelor’s or Master’s required; engineering preferred) Native-level English with strong understanding of UK business culture, customer expectations, and decision-making processes Proven experience building relationships with UK-based stakeholders and driving sales processes in the UK This role suits you if you are driven by winning new business and closing complex deals, and if owning a market and leading long sales cycles with multiple stakeholders feels motivating rather than draining. You enjoy leading opportunities from first dialogue to signed contract and know how to maintain momentum over time. You work in a structured and analytical way, are genuinely curious about both the customer’s operations and the solution you sell, and feel comfortable challenging customers when needed. Building trust through preparation, credibility, and well-reasoned arguments is a natural part of how you approach sales. Other information Start: According to agreement Location: Stockholm, with regular travel to the UK Salary: According to agreement We use a competency-based method in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means that we’ll take down the job ad when enough candidates have reached the final steps of the process. If you are considered for the position, we will contact you for an initial interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application. If you have questions about the service or about your application, you are welcome to contact our support by emailing info@bravura.se or calling 010-171 47 10 and we will help you. Please indicate which service it applies to. We recommend that you submit your application immediately as we make a continuous selection. Welcome with your application! #Specialist